Excelcare Glennfield Care Home

Money Bank, Wisbech PE13 2JF
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9.7 80 Reviews
  • Excelcare Glennfield Care Home, Wisbech
Located in a peaceful residential area, Glennfield is a purpose-built care home in the historic market town of Wisbech, near the royal estate of Sandringham in Norfolk.

A dedicated and experienced team provides respite and long-term care, including residential, dementia, nursing, nursing dementia, and end-of-life care. The compassionate team takes time to understand each individual’s life story, aspirations, and preferences, ensuring a truly person-centred approach to care, wellbeing, activities, and meals.

Glennfield offers a warm and engaging environment, fostering a strong sense of belonging. A Lifestyle Coordinator works with residents and their families to provide a variety of enriching opportunities, allowing individuals to participate as much as they wish.

The home is divided into six care suites, each featuring bright, stylish dining and living areas, creating a comfortable and social setting. Every suite includes a self-contained kitchenette, enabling the people who live at the home to prepare their own breakfast or snacks, while visitors are always welcome.

At the heart of the home is a vibrant coffee shop, a popular social hub hosting activities such as card games and knitting groups. It is also a welcoming space for residents to meet with family over coffee and homemade cake. Special bar events, organised in partnership with Elgoods Brewery, are always well attended and enjoyed.
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Care Provided by Excelcare Glennfield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1535
  • Self-Funded Nursing Dementia Care: from £1585
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1535
  • RESPITE Self-Funded Nursing Dementia Care: from £1585

We are happy to discuss our fees with you. Please do contact us.

These prices are only a guideline, please contact Excelcare Glennfield Care Home to find out the exact price for your requirements.

Contact Excelcare Glennfield Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Glennfield Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Janice Davison (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • The home know that spending time with your loved ones is important. It's an essential part of life for everyone. Seeing someone you care about is so much more than a visit, it builds the bonds that hold families and friends together.
    The team are committed to creating a safe, welcoming, and respectful environment for everyone — including the people who live here, visitors, and team members.

Parking

  • Visitors are welcome to park in the on-site car park.

Excelcare Glennfield Care Home Reviews (80)

9.7

Excelcare Glennfield Care Home has a Review Score of 9.7 (9.727) out of 10, based on 28 reviews in the last 2 years.
Over all time Excelcare Glennfield Care Home has 80 reviews.

Overall Experience
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Date Published
  • 80
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Reviewer Connection to Excelcare Glennfield Care Home
  • 31
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Total of 80, showing 41-60
Review from Colin B (Son of Resident) published on 26 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to take a moment to express our and our whole family's appreciation and admiration for the way in which you continue to care for my father. As Dad is now quite advanced in his illness, his needs seem to become more complex by the day and therefore his need for skilled, compassionate and
dedicated medical care increases along with that complexity.
I want you all to know how grateful we are for the amazing level of care you provide for Dad. He has been with you for so many years now that you have essentially become family to him and in all those years we have never had a moment's doubt that you care for him as if he is, indeed, a part of your family. So thank you, from the bottom of our hearts, for all you do in your care of Dad. It really is so very appreciated.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeDad and all of you are definitely family. Thank you for your amazing feedback! The team will appreciate your words so very much.
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Review from Jill D (Daughter of Resident) published on 25 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Glennfield Care Home are amazing, especially on Bluebell they have an amazing team who always appear to work so well together and nothing is ever too much trouble for them, they are fabulous, and they always have a lovely smile and treat my mum so kindly and look after her as best as they
can under the circumstances they have to face, it's so nice to know she's in safe hands with them. Mum doesn't tend to go to many of the activities (which is the polar opposite to what she would've been like pre-dementia) but when she does there is always a nice photo on social media and she looks to be enjoying herself, thank you to whoever goes to the effort of putting all the pics and activities on social media, you do a great job too. Thank you again.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for your kind words. It’s a pleasure to have your lovely mum living at Glennfield.
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Review from Claire K (Friend of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous care home. The staff are friendly and welcoming. The care staff are lovely and so caring. The staff all seem to work together and get along. I would highly recommend this home. It is lovely, clean and feels welcoming.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you so much for your review. It is lovely to read your comments. Thank you!
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Review from M T (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care, kindness and friendship Mum received at Glennfield during the two years and two months she lived there was second to none. The staff really knew her and ensured all her needs were met. She was always treated with respect and dignity. The staff supported both Mum and the family throughout
difficult times. We cannot thank the staff enough for the excellent kindness and care they gave to Mum throughout her time at Glennfield Care Home.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you so much. We loved your mum very much and it was a pleasure and an honour to have you all as part of the family.
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Review from Jacqui S (Wife of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You may think ticking excellent for every box is a bit over the top, however, compared to the three previous homes my husband has stayed in, Glennfield exceeds in every aspect of his care. At last, I finally have total peace of mind and that means so much to me.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you so much! Were so glad you chose us. Thank you for all your support too.
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Review from S T (Next of Kin) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into Glennfield Care Home recently and she has settled in already. It was a move we were wary of due to how difficult it was for her last time, but Glennfield has been wonderful and has such impressive knowledge regarding dementia. Thank you to you all.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you very much for your review. We're so glad that your friend is settling in so well and thank you for your compliments.
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Review from L A (Granddaughter of Resident) published on 12 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Glennfield is a lovely home and my nan is so happy there. The staff are always so helpful and attentive and my nan had a soft spot for them all. Thank you for keeping her happy and safe. I would recommend this home.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for your review. It was so lovely to read and the team and I are so pleased.
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Review from D R (Brother-in-law of Resident) published on 30 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely friendly and helpful staff, excellent facilities and lots of activities to keep the mind and body functioning. The staff are an asset to the running of the home. I highly recommend this home. All in all, a well-managed facility.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for leaving us such a lovely review. We are pleased to hear that you think so highly of Glennfield.
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Review from G R (Daughter of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely clean home with very polite, caring, and attentive staff. Excellent facilities for the residents. Delicious meals. Lots of activities for the residents. Rooms are of a good size and well furnished.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for such lovely comments. We really appreciate you taking the time to submit a review.
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Review from Susan W (Daughter of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment Mum went in I could see the professionalism throughout the nursing home, with every member of staff always treating Mum with respect and consideration. From a family view, when visiting nothing was too much trouble. I can never thank you enough for how you cared for Mum and us during
the late stages of her life. Your expertise made a traumatic time so much easier. Thank you.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you so much for taking the time to do this review. We are so glad that you chose Glennfield and so pleased that we could make a very difficult time a little bit easier. We’re always here for you.
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Review from Debbie S (Wife of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are polite and helpful. Nice to see staff that we get to know and know my husband well.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeHello. Thank you so much. You are all part of the family, and we are so pleased you are!
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Review from Laura R (Daughter of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very settled here, his care is second to none. The staff always know us and what's going on with dad. I like that the staff are always the same and genuinely care. Thank you.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for your lovely feedback. We are so glad that you feel this way. Thank you!
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Review from Dorothy C (Wife of Resident) published on 29 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Same as before, high standards all round. Could not fault in any way.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for your high scores and your high praise! Thank you for being part of the Glennfield family.
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Review from S G (Nephew of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt stayed at Glennfield for a period of respite and had an excellent stay. She needed to be in a care home for a while after being in hospital, and she has said that she would return for respite if needed as everyone was so helpful and kind.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for a lovely review, and thank you for taking the time to write it. We hope to be able to offer your Aunt another respite stay soon.
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Review from M T (Daughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Glennfield for a long while now and the family and I couldn’t be happier with the care my mum receives. The staff feel like our family and treat my mother like their family. They are all so wonderful.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you so much for your lovely review. It’s so nice to hear your wonderful comments.
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Review from W R (Son of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so pleased with everything since my father moved into Glennfield. The manager was so very helpful with the whole process and explained every step to us. The care has been excellent, and I am relieved that my father is safe there.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for taking the time to leave a review. Thank you for the complimentary words, and I’m very glad that you feel some relief now.
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Review from J F (Daughter of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived at Glennfield Care Home happily for years. They looked after her so well throughout her dementia and also throughout her last weeks and days. A lovely warm home with fantastic staff. Thank you.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for your review. Your words mean a lot to the team and I know that they were honoured to be able to care for your mum. Thank you again.
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Review from J M (Granddaughter of Resident) published on 30 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We didn’t want to have to choose a care home for Grandad but had to because of Nan’s health at the time. It turned out to be the best thing we could’ve ever done. He is much more settled at Glennfield than he was at home. He’s calmer and very content. Thank you so much to the amazing staff at the care
home.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for your lovely review. I’m so glad your grandad has settled in so well and is so content. It’s lovely to see.
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Review from Gerry S (Friend of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was discharged from the hospital to Glennfield in March 2021. A member of staff who was not on duty the day my dad became a resident commenced their shift and initially thought he was there for terminal care and was shocked to find he wasn’t. He has now been a resident for seven months and I
have been absolutely astounded at the improvement in him. He has gone from being completely bed-bound, with very limited communication and an extensive ulcer, to now being able to, with help, sit out in a chair for short periods of time. The ulcer has all but healed and when we visit he chats, plays board games and laughs. Thank you to everyone caring for him. I now have my dad back and although I know he will never be “better” I know that he is safe and extremely well cared for by a team for who nothing is too much trouble.
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeThank you for taking the time to write a review. We are so pleased to hear such wonderful comments and so pleased that you have ‘your dad back’.
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Review from Margaret G (Daughter-in-law of Resident) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks for your support and care shown towards my mother-in-law. Wonderful staff, beautifully clean, welcoming environment, very high standards of care. The staff were very friendly but also professional. The family could not fault a single thing. Well done!
Reply from Katy Hughes, Care Home Manager at Excelcare Glennfield Care HomeWhat lovely comments, thank you so much. It was a pleasure and honour to have your mum and all of you in our lives. Thank you!
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Excelcare Glennfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Excelcare Glennfield Care Home is calculated as follows: ( (251 Excellents x 5) + (61 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 326 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Glennfield Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Jan

Jan Davison

Job Title: Home Manager

Jan’s journey in the healthcare sector began straight after leaving school, driven by a deep passion for helping others. She started as a Dental Nurse, gaining experience in both NHS and private practices, before discovering her true calling in health and social care. Beginning as a carer, she quickly progressed into management, always striving to make a meaningful difference in people’s lives.


Throughout her career, Jan has taken on a variety of roles, working in care homes, community care, extra care, and housing. She has also shared her knowledge by delivering training and supporting teams across the country as a regional manager.


Although she took a short break to explore the hospitality industry, her heart has always been in care—a field where her dedication and compassion continue to shine.

Sarah

Sarah Bull

Job Title: Care Manager Joined: 2008

Sarah became the Care Manager at Glennfield Care Centre in 2008 and has many years’ experience of working in the care home environment.
Sarah has an NVQ 4 in Care Management, an intermediate certificate in Health and Safety and has undertaken many workshops in various care related subjects.
Sarah is responsible for the running of the home in the absence of the Manager.

Nicoleta

Nicoleta Bunting

Job Title: Clinical Lead

Nicoleta qualified as a Nurse in Romania in 1997. She worked in different healthcare settings, from hospitals to community care and lots of other places in between.


She moved over to the UK to continue her nursing career in 2014 and has been working at Glennfield Care Home ever since. Now as the Clinical Lead, Nicoleta strives to ensure Glennfield Care Home continues to be a safe, happy place where people live a fulfilled life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Glennfield Care Home to verify any information. View our terms and conditions. Excelcare Glennfield Care Home has an Enhanced Service - more info.