Excelcare in Buckinghamshire | 5 Care Homes

Review of
Castlemead Court Care Home
from Karen J (Friend of Resident) published on 5 February 2026 Submitted via Website • Report

Overall Experience

I am welcomed whenever I visit by warm friendly staff who are always helpful and attentive. The staff who care for my friend are responsive and helpful with any questions that I have and are warm and friendly and incredibly diligent and caring in what they do. Thank you to all the support staff who

make this care home very special indeed.

Reply from Lorna Brown, Sales & Marketing Business Partner at Castlemead Court Care HomeThank you so much for your lovely feedback. We're delighted to hear that you always feel welcomed and supported when visiting. Our team works hard to create a warm, friendly, and caring environment, so it means a great deal to know this is reflected in your experience.
Your kind words about their diligence and compassion will be shared with the whole team - they will be thrilled to hear them.
Thank you again for taking the time to share your thoughts.

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Review of
Waterhall Care Home
from Michael S (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Waterhall Centre Home at the enterance to the care home the sign says 2019 outstanding when are we going to see 2026 outstanding talking to others it certainly diserves it. Thank you.

Reply from Lorna Brown, Sales & Marketing Business Partner at Waterhall Care HomeThank you for your lovely review. We're proud of our 2019 rating and are always working hard to maintain and improve our care. Your kind words and support mean a great deal to our team-thank you.

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Review of
Castlemead Court Care Home
from Marian G (Wife of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

My husband has been at Castlemead for 12 months now, having stayed in two other care homes before. My family and I are so grateful for the kindness and care he is receiving, nothing is too much trouble. The staff are all well trained and always happy, easy to talk to if you're worried over anything.

A big thank you goes to the manager and all her staff.

Reply from Lorna Brown, Sales & Marketing Business Partner at Castlemead Court Care HomeThank you for your lovely feedback. We're so pleased to hear how happy you are with the care your husband is receiving at Castlemead. Your kind words mean a great deal to us and we will pass your kind words over to the team.

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Review of
Dovecote Manor
from Steve L (Son-in-law of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

I regularly visit my father-in-law at Dovecote Manor and I am very pleased with the home. I usually take my doggy in to see him and she is always very welcome; the front desk staff even have some treats for visiting doggies. The staff are always very welcoming and I never worry about the care my father-in-law

is receiving. His room and the general area is always clean and tidy and I feel that he is treated with respect and courtesy. I wouldn't hesitate to recommend Dovecote to others and indeed I have already done so.

Reply from George Butnaru, Home Manager at Dovecote ManorThank you very much for taking the time to share your kind feedback. We are delighted to hear that you are pleased with the care your father-in-law receives at Dovecote Manor and that you feel confident and reassured when visiting. It is especially lovely to know that both you and your doggy are made to feel welcome, and that our team's warmth, cleanliness standards, and respectful approach have made a positive impression. Your recommendation means a great deal to us, and I will be sure to share your comments with the team, who will be encouraged by your kind words.

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Review of
Dovecote Manor
from L R (Granddaughter of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

The staff at Dovecote are friendly and welcoming. They've always been quick to respond to any queries and are eager to help residents and their families. They genuinely care for the residents and I feel my grandfather is treated with dignity and respect at all times. There is a lovely community atmosphere

within Dovecote and the range of activities and events for residents is impressive. Although my grandfather does not tend to participate in the group activities, I'm grateful that he has the opportunity.

Reply from George Butnaru, Home Manager at Dovecote ManorThank you very much for taking the time to share your kind and thoughtful feedback about Dovecote.

We are delighted to hear that you find the team friendly, welcoming, and responsive, and that your grandfather is treated with dignity and respect at all times. Providing compassionate, person-centred care is at the heart of what we do, and it is reassuring to know that this is reflected in your experience.

We are also pleased that you feel there is a strong community atmosphere within the home and that you value the range of activities and events available. While we fully respect that not all service users wish to participate in group activities, we believe it is important that opportunities are always available should they choose to engage.

Your comments have been shared with the team, who will be greatly encouraged by your positive words. Thank you once again for your feedback and continued trust in our care.

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Review of
Neath House
from A H (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum stayed for 10 days, and looked very relaxed really happy to see her like this. Would love her to get back here.

Reply from Larysa Koss, Home Manager at Neath HouseThank you for your kind review. We are delighted to hear that your mum appeared relaxed and happy during her stay with us. There is no greater reassurance for families than seeing their loved one settled and content. It was a pleasure caring for her, and we would be very happy to welcome her back to Neath House in the future. With love, Neath House family.

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Review of
Dovecote Manor
from Martin R (Son of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Always made to feel welcome whenever I visit. The staff are always approachable and have always assisted when requested. Dad is very comfortable and is well looked after in his room, which is kept spotlessly clean. The facilities overall are excellent, as well as the activities that are laid on for

the residents. The staff are very good at communicating to the family and endeavour to address any concerns.
It's reassuring that dad is in a safe place and well cared for.

Reply from George Butnaru, Home Manager at Dovecote ManorThank you so much for taking the time to share your feedback. We are delighted to hear that you feel welcomed whenever you visit and that your father is comfortable and well cared for at Dovecote Manor. Our team takes great pride in maintaining a safe, clean, and supportive environment, and it is wonderful to know that our efforts in care, communication, and activities are appreciated. Your kind words are very encouraging and will be shared with the team, as it truly reflects the commitment we strive to provide every day.

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Review of
Dovecote Manor
from A R (Son of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

The staff are always very polite and knowledgeable on what my father's requirements are. They are always courteous and very professional in their day to day working. Nothing is too much trouble for them and it is comforting to know he is being well looked after.

Reply from George Butnaru, Home Manager at Dovecote ManorThank you so much for your kind words. It is wonderful to hear that our team at Dovecote Manor is making a positive difference for your father and your family. We take great pride in providing care that is attentive, respectful, and tailored to each person's needs. Your feedback is truly appreciated and will be shared with the team, as it means a great deal to them, knowing their dedication is valued. We are committed to maintaining the high standards of care and comfort that families expect from Dovecote Manor.

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Review of
The Willows Care Home
from Ann S (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My mother passed away peacefully after almost a year at The Willows. During her time there my mother received excellent compassionate care from the wonderful staff on Jasmine ward. They anticipated her needs and took great care to keep her relaxed and comfortable as she became more frail. My mother

constantly praised their kindness. The staff always kept the family well informed and made us feel very welcome and indeed looked out for us too. We feel so very lucky that mum found such wonderful staff to look after her in her final months. Thank you.

Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for taking the time to write such a thoughtful review. The team will be truly touched to know the positive impact they made on you all. It was our privilege to care for your mum. Thank you

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Review of
Castlemead Court Care Home
from James W (Son of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

My Father had a short time at Castlemead Court and I would say it is far more than a care home - it is truly a home that cares. Every member of staff was exceptional, showing kindness, professionalism, and genuine compassion at all times. An outstanding team providing outstanding care.

Reply from Grace Madenyika, Home Manager at Castlemead Court Care HomeThank you so much for sharing your kind words. We are truly delighted to hear that your father's time at Castlemead Court felt like more than just a care home, but a real home. Our team works hard to provide not only exceptional care but also genuine compassion and comfort, so it means a lot to know this was reflected in your experience. Your feedback will be shared with the whole team-they will be thrilled to know their dedication made such a positive difference. Wishing you and your family all the very best.

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Review of
Waterhall Care Home
from Stephen B (Son of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

Both parents are at Waterhall - one on level 1 and the other on level 2.
Very happy with the care they are receiving. I know Dad can be difficult, but the staff work with him, and slowly he is getting used to being in a home.
The staff are incredible and care for us relatives as much as the residents.

They are all angels.

Reply from Lorna Brown, Sales & Marketing Business Partner at Waterhall Care HomeThank you for your lovely review. Were so pleased to hear that both your parents are doing well at Waterhall, and that your dad is gradually settling in. Our team truly appreciates your kind wordswere here to support both residents and their families, and it means a lot to know this is felt.

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Review of
Waterhall Care Home
from Lisa H (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been at Waterhall since July 2025. She has settled in extremely well. I have found that the standard of care is excellent. My mother is always happy when I visit her; she looks clean and tidy, well cared for. The staff are always happy to help.
I have no worries about my mother being

in Waterhall due to the very high standard of quality care. Thank you.

Reply from Lorna Brown, Sales & Marketing Business Partner at Waterhall Care HomeThank you for your lovely review. We're so pleased to hear that your mother has settled in well and is happy during your visits. Our team works hard to provide the highest standard of care, and your kind words mean a great deal to us. Thank you again for your trust and support.

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Review of
Waterhall Care Home
from Marc H (Son of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

Tendai and the magnificent team at Waterhall cared for my mother, Paddy, right through COVID and beyond. My mother spent four wonderful years at Waterhall with such attention and devotion from all the team, finally passing peacefully 4 days before her 102nd birthday. Absolutely amazing and a tribute

and credit to all. Paddy considered Waterhall as home.

Reply from Lorna Brown, Sales & Marketing Business Partner at Waterhall Care HomeThank you for your lovely words about the team at Waterhall. It was a true privilege to care for your mother over the past four years, and we're honoured that she saw Waterhall as her home.
She was a remarkable lady, and she will be warmly remembered by all of us. Please accept our heartfelt condolences on her passing. Your message means a great deal to the whole team.

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Review of
Dovecote Manor
from S H (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

The Dovecote staff know my family member well and nothing is ever too much trouble for this lovely care team.
The Dovecote carers and team are well supported and led by the Care Home manager who ensures the highest quality care.
He is a visible and approachable leader and I can see how well respected

he is by his team.
The housekeeping service including cleaning and laundry is of an excellent standard.
There are numerous recreational activities at Dovecote, either group or at the bedside. I really appreciate the photos / videos sent through to me.
Placing a loved one in a care home is a difficult decision, but knowing that they are safe and so well cared for makes such a difference. Thankyou Dovecote

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you so much for your lovely feedback. We're delighted to hear that our team knows your family member well and that nothing is ever too much trouble. Our Home Manager and Team work closely together to provide the highest quality care, so it's wonderful to know this is recognised. We're glad you're pleased with our housekeeping standards and the range of activities available, and that the photos and videos help you feel connected. We understand how difficult it can be to place a loved one in care, and we're truly grateful that you feel reassured knowing they are safe and well supported. Thank you again for your kind words-they mean a great deal to all of us at Dovecote.

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Review of
Dovecote Manor
from S L (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

It is reassuring to know that my family member is being cared for so well by the loveliest of staff. They are very professional and it's clear to see that they work seamlessly together to provide the best care for all the residents. There is always a lovely atmosphere in the home and it's kept impeccably

clean. The home is really good at communicating and keeping me updated about my father, which is very much appreciated, as are seeing pictures of him taking part in any social activities.

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you so much for your wonderful feedback. It truly means a great deal to our whole team.
We are delighted to hear that your family member feels well cared for and that you find our staff to be professional, compassionate, and supportive. Creating a warm, welcoming atmosphere and maintaining high standards of cleanliness are things we take great pride in, so it's lovely to know this is reflected in your experience. Keeping families updated is extremely important to us, and we're so pleased that our communication and the photos of your father taking part in activities bring you reassurance and joy. Thank you again for your kind words.

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Review of
Neath House
from Wendy C (Wife of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care. Ron always thoroughly enjoys his stay at Neath House. Wonderful staff make it feel like a real home from home.

Reply from Larysa Koss, Home Manager at Neath HouseThank you for your kind feedback. We are delighted to hear that Ron enjoys his time at Neath House and that our team helps make it feel like a true home from home. Your words mean a great deal to us and will be shared with the team. Warm regards, Nath House Family!

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Review of
Castlemead Court Care Home
from E N (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

Mum relocated to Castlemead Court in November 2024, and we haven't looked back since. A care home can look like a Palace but it's the people that make a care home, a home. The staff here are simply wonderful, from management to kitchen staff and everyone in between. I'd go as far as to say some are

like family to mum and me. I was unable to visit last year due to illness and mum ran out of chocolate, so the staff went and got some for her. I should add that mum cannot communicate, so she could't have asked them, they just saw the need and knew I was unable to visit, so sorted it themselves. Every visit, I see staff across the unit go about their work with kindness and compassion and when your loved one passes, they are there for you too, even attending the funeral. I have rarely seen such dedication to duty. #notallangelshavewings

Reply from Grace Madenyika, Home Manager at Castlemead Court Care HomeThank you for your heartfelt feedback. We're so pleased to hear that your mum has settled happily at Castlemead Court. Our team works hard to create a true home, and your kind words about their care and compassion mean so much.
We're glad we could support both you and your mum, especially during times when visiting was difficult. Thank you for your trust - it's a privilege to care for your mum.

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Review of
Dovecote Manor
from Pauline R (Regular Volunteer) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

I see residents coming into the garden with carers. They chat and laugh. There is plenty of entertainment. The food is good with a varied diet. Residents seem really content. The carers are caring and are genuinely fond of the residents like family.

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you so much for your lovely feedback!
We're delighted to hear that you've noticed the laughter, companionship, and care that make our home so special. Our team works hard to create a welcoming environment with plenty of activities, delicious meals, and meaningful moments for everyone.
Your kind words about our carers mean the world to us - they truly treat residents like family, and it's wonderful to see that reflected in your experience. Thank you for sharing!

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Review of
Neath House
from Maxine C (Wife of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

I just can't thank neath house enough.
My husband had another weeks respite there this week which enabled me to have a few days abroad for some much needed relaxation and sun.
I was totally relaxed because I knew he would be so well looked after as he had been previously.
As a wife who's husband

has dementia at such a young age it very difficult to put your trust in anyone else to care for him but I totally trust all the staff at neath house.
I just want to thank you all and I appreciate all the care you give john when hes with you it has made such a huge difference to me.
Keep up the good work you are all.stars

Reply from Larysa Koss, Home Manager at Neath HouseThank you so much for your lovely review. We are truly honoured that you place your trust in us, especially when caring for your husband at such a young age with dementia. It means a great deal to know you were able to relax during your break, confident that he was safe and well cared for.
Your appreciation of the team is heartfelt and very motivating. We are always glad to welcome him for respite and will continue providing the compassionate, attentive care he deserves. Warm regards, from Neath Family!

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Review of
Dovecote Manor
from Sherry G (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

A lovely care home with friendly caring staff. My father is very happy at Dovecote Manor. I am really gald that we found this care home. It is so much better than where he was before. There is a good range of activities and choice of food.

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you so much for your wonderful feedback. We're delighted to hear that your father is happy at Dovecote Manor and that you feel confident in the care he receives. Our team works hard to create a welcoming environment with plenty of activities and delicious meal choices, so it's lovely to know this is making a positive difference. Your kind words mean a lot to us, and we're proud to have earned your trust.

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Care Homes Owned by Excelcare in Buckinghamshire

Excelcare Locations in Buckinghamshire (5)

Excelcare Reviews in Buckinghamshire (462)

Castlemead Court Care Home

Waterhall Care Home

Castlemead Court Care Home

Dovecote Manor

Dovecote Manor

Neath House

Dovecote Manor

Dovecote Manor

The Willows Care Home

Castlemead Court Care Home

Waterhall Care Home

Waterhall Care Home

Waterhall Care Home

Dovecote Manor

Dovecote Manor

Neath House

Castlemead Court Care Home

Dovecote Manor

Neath House

Dovecote Manor

Awards / Recognitions (6)

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