Excelcare in Buckinghamshire | 5 Care Homes

Review of
Dovecote Manor
from S H (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

The Dovecote staff know my family member well and nothing is ever too much trouble for this lovely care team.
The Dovecote carers and team are well supported and led by the Care Home manager who ensures the highest quality care.
He is a visible and approachable leader and I can see how well respected

he is by his team.
The housekeeping service including cleaning and laundry is of an excellent standard.
There are numerous recreational activities at Dovecote, either group or at the bedside. I really appreciate the photos / videos sent through to me.
Placing a loved one in a care home is a difficult decision, but knowing that they are safe and so well cared for makes such a difference. Thankyou Dovecote

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you so much for your lovely feedback. We're delighted to hear that our team knows your family member well and that nothing is ever too much trouble. Our Home Manager and Team work closely together to provide the highest quality care, so it's wonderful to know this is recognised. We're glad you're pleased with our housekeeping standards and the range of activities available, and that the photos and videos help you feel connected. We understand how difficult it can be to place a loved one in care, and we're truly grateful that you feel reassured knowing they are safe and well supported. Thank you again for your kind words-they mean a great deal to all of us at Dovecote.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dovecote Manor
from S L (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

It is reassuring to know that my family member is being cared for so well by the loveliest of staff. They are very professional and it's clear to see that they work seamlessly together to provide the best care for all the residents. There is always a lovely atmosphere in the home and it's kept impeccably

clean. The home is really good at communicating and keeping me updated about my father, which is very much appreciated, as are seeing pictures of him taking part in any social activities.

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you so much for your wonderful feedback. It truly means a great deal to our whole team.
We are delighted to hear that your family member feels well cared for and that you find our staff to be professional, compassionate, and supportive. Creating a warm, welcoming atmosphere and maintaining high standards of cleanliness are things we take great pride in, so it's lovely to know this is reflected in your experience. Keeping families updated is extremely important to us, and we're so pleased that our communication and the photos of your father taking part in activities bring you reassurance and joy. Thank you again for your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Neath House
from Wendy C (Wife of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care. Ron always thoroughly enjoys his stay at Neath House. Wonderful staff make it feel like a real home from home.

Reply from Larysa Koss, Home Manager at Neath HouseThank you for your kind feedback. We are delighted to hear that Ron enjoys his time at Neath House and that our team helps make it feel like a true home from home. Your words mean a great deal to us and will be shared with the team. Warm regards, Nath House Family!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Castlemead Court Care Home
from E N (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

Mum relocated to Castlemead Court in November 2024, and we haven't looked back since. A care home can look like a Palace but it's the people that make a care home, a home. The staff here are simply wonderful, from management to kitchen staff and everyone in between. I'd go as far as to say some are

like family to mum and me. I was unable to visit last year due to illness and mum ran out of chocolate, so the staff went and got some for her. I should add that mum cannot communicate, so she could't have asked them, they just saw the need and knew I was unable to visit, so sorted it themselves. Every visit, I see staff across the unit go about their work with kindness and compassion and when your loved one passes, they are there for you too, even attending the funeral. I have rarely seen such dedication to duty. #notallangelshavewings

Reply from Grace Madenyika, Sales & Marketing Business Partner at Castlemead Court Care HomeThank you for your heartfelt feedback. We're so pleased to hear that your mum has settled happily at Castlemead Court. Our team works hard to create a true home, and your kind words about their care and compassion mean so much.
We're glad we could support both you and your mum, especially during times when visiting was difficult. Thank you for your trust - it's a privilege to care for your mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dovecote Manor
from Pauline R (Regular Volunteer) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

I see residents coming into the garden with carers. They chat and laugh. There is plenty of entertainment. The food is good with a varied diet. Residents seem really content. The carers are caring and are genuinely fond of the residents like family.

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you so much for your lovely feedback!
We're delighted to hear that you've noticed the laughter, companionship, and care that make our home so special. Our team works hard to create a welcoming environment with plenty of activities, delicious meals, and meaningful moments for everyone.
Your kind words about our carers mean the world to us - they truly treat residents like family, and it's wonderful to see that reflected in your experience. Thank you for sharing!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Neath House
from Maxine C (Wife of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

I just can't thank neath house enough.
My husband had another weeks respite there this week which enabled me to have a few days abroad for some much needed relaxation and sun.
I was totally relaxed because I knew he would be so well looked after as he had been previously.
As a wife who's husband

has dementia at such a young age it very difficult to put your trust in anyone else to care for him but I totally trust all the staff at neath house.
I just want to thank you all and I appreciate all the care you give john when hes with you it has made such a huge difference to me.
Keep up the good work you are all.stars

Reply from Larysa Koss, Home Manager at Neath HouseThank you so much for your lovely review. We are truly honoured that you place your trust in us, especially when caring for your husband at such a young age with dementia. It means a great deal to know you were able to relax during your break, confident that he was safe and well cared for.
Your appreciation of the team is heartfelt and very motivating. We are always glad to welcome him for respite and will continue providing the compassionate, attentive care he deserves. Warm regards, from Neath Family!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dovecote Manor
from Sherry G (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

A lovely care home with friendly caring staff. My father is very happy at Dovecote Manor. I am really gald that we found this care home. It is so much better than where he was before. There is a good range of activities and choice of food.

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you so much for your wonderful feedback. We're delighted to hear that your father is happy at Dovecote Manor and that you feel confident in the care he receives. Our team works hard to create a welcoming environment with plenty of activities and delicious meal choices, so it's lovely to know this is making a positive difference. Your kind words mean a lot to us, and we're proud to have earned your trust.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dovecote Manor
from J H (Daughter of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff approachable and happy to assist with care to ensure comfort.

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you for your kind feedback. We're delighted to hear that our team's approachable nature and willingness to assist have helped ensure comfort. Providing compassionate and attentive care is at the heart of what we do, and your comments mean a lot to us. If there's ever anything more we can do to make your experience even better, please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dovecote Manor
from Caryn B (Daughter of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

A welcoming and friendly place, the team are always receptive and thoughtful. Facilities are excellent and, although my mother doesn't always participate, it's lovely to have the opportunity to try different things. I can't praise all of the team at Dovecote enough. My mother is happy and safe, which

is so reassuring.

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you for your kind words. We're so pleased your mother feels happy and safe-that's what matters most to us. It's great to hear you find our team welcoming and the activities enjoyable. Your feedback means a lot to everyone at Dovecote!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dovecote Manor
from Teresa F (Daughter of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

Utmost care and diligence and cannot express enough my gratitude to all staff. My father receives the best care. As a family we are extremely happy.

Reply from Lorna Brown, Sales & Marketing Business Partner at Dovecote ManorThank you so much for your wonderful feedback. We are truly delighted to hear that your father is receiving the best care and that your family feels happy and reassured. Our team works hard to provide the highest standard of care and compassion, so knowing this makes all the difference. Your kind words mean a lot to us and will be shared with the Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from Deborah L (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

The Willows Care Home was a truly special place. The staff were/are amazing and cared for my mum with such kindness and love. They always made time for her and treated her with warmth and respect. She enjoyed the activities, especially the singing, which always made her smile. It was/is a happy careing

home and our family will always be grateful for the comfort and compassion they have her. Knowing she was so well looked after meant the world to our family.

Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for sending such a beautiful review. It means a great deal to all of us, it was truly a privilege to care for her. Please know that our thoughts are with you and your family, and we're grateful to have been part of her life.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Waterhall Care Home
from Petra F (Wife of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy about the care my husband gets here in this very welcoming care home. Whenever he is in trouble with his health the hospital is being called which has saved his life a couple of times! The staff are so friendly and helping every where the can!

Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you so much for sharing your kind words. We're delighted to hear that you feel happy with the care your husband receives here. Our team works hard to create a welcoming environment and to respond quickly whenever health concerns arise, so it's wonderful to know this has made a real difference. Your appreciation means a lot to our staff, and we'll make sure your feedback is shared with the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Waterhall Care Home
from Michael S (Husband of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

My wife when hospitalised at the beginning of the year it was recognised that she suffered from dementia also unable to walk because of her hips, therefore bed bound. Myself at 79 couldn't cope with Linda's situation. Since then, Linda has been in Waterhall Care Home. The help and support Linda and

myself have received from the managers and staff at this care home has been outstanding. I couldn't wish for anything better. I have been very lucky to be taken care of by an outstanding home. We have been happily married for 53 years and have four grown up children busy with their own lives. I spend every afternoon with my wife at the home and go home exhausted, and a grown up man, but she makes me cry. Thank you to Waterhall Care Home.

Reply from Tendai Mangoro, Home Manager at Waterhall Care HomeThank you for sharing such a heartfelt review. We're honoured to have supported both you and Wife during this time, and it means so much to know our care has made a difference. Your devotion to visiting every day is inspiring, and we'll continue doing all we can to make those moments special.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Dovecote Manor
from M G (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

As my Mother's dementia has advanced she has been treated with dignity and care. I am always kept informed of any concerns. I am made to feel welcome every time that I visit the home.

The home is well kept and although my Mother is now not able to participate there are many activities held in

the home to stimulate and provide pleasure to the residents.

Reply from Lorna Brown, Personal Assistant to the home manager at Dovecote ManorThank you so much for your thoughtful review. Were truly pleased to hear that your mother is being cared for with dignity and compassionthats always our priority. Its also wonderful to know that you feel informed and welcome whenever you visit; we want families to feel part of our home.
We appreciate your kind words about the environment and activities. Even when residents are unable to join in, we aim to create a positive and stimulating atmosphere for everyone. Your feedback means a lot to the whole team and encourages us to keep doing our very best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Castlemead Court Care Home
from S P (Son of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

From the moment my mum arrived my whole family have been completely happy with my mums care. Many thanks to all the staff they have been faultless in every way. Knowing that my 90 year old mother is being cared for in this way is wonderful.

Reply from Grace Madenyika, Home Manager at Castlemead Court Care HomeThank you so much for sharing your wonderful feedback. We are delighted to hear that your family feels happy and reassured about the care your mum is receiving. Providing compassionate, high-quality care is at the heart of everything we do, and knowing that this brings you peace of mind means so much to our team. Your kind words will be shared with all the staff-they will be thrilled to know their efforts have made such a positive difference.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from Julie I (Daughter-in-law of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum in law spent 7 1/2 years in The Willows before her passing at the age of 98. She had vascular dementia and no mobility. In all that time she did not get a bedsore! Personal care was obviously very good. She was encouraged to eat but given freedom to choose, which I believe was the best for her.

Staff were cheerful and kind, and did their very best for her. She was unable/unwilling to participate in group activities so I was very grateful for those which came to individual rooms - Busking Bob for example.

Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for taking the time to share these kind words. It was a privilege for us to care for your MIL. Our team will be delighted to hear your comments; we always aim to support independence and preferences. Thank you again for your trust and sharing your experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Waterhall Care Home
from Fiona W (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

My mum has been in Waterhall care home for over two years and I can't praise them highly enough. My mum has complex medical needs and needs help with every aspect of daily living.
The nurses are experienced and competent and ensure that my mum's medical conditions are monitored and treated appropriately.

They update me with any changes to her health in a professional and appropriate manner.

The carers are fantastic and help my mum to live the best life possible. Nothing is too much trouble. They support her to use her phone, access her talking books and choose what she wants to eat and wear. There is an entertainment and activity program which mum loves.
The home is clean , warm and friendly, visiting is a pleasant experience and I always get a warm welcome.
I always say the staff care for my mum as if she were their own family member and I cannot thank them enough.

Reply from Lorna Brown, Sales & Marketing Business Partner at Waterhall Care HomeThank you for sharing such a wonderful review. We're delighted to hear your mum feels so well cared for and that our team's support makes a positive difference to her daily life. Knowing she enjoys the activities and feels at home means a lot to us. Your kind words about our staff and the warm welcome you receive are greatly appreciated. Caring for your mum as if she were family is exactly what we strive for every day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from Susan T (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum is very happy here, she seems to very much enjoy being here. Staff are extremely attentive + friendly - there is a lovely atmosphere. Mum often tells me that the staff are her friends and that 'they like me'. I find communication to be excellent and staff on the unit keep me updated.

Reply from Lorna Brown, Sales & Marketing Business Partner at The Willows Care HomeThank you so much for your lovely feedback. We're thrilled to hear your mum is happy and feels at home with us. Its heartwarming to know she sees our team as friends thats exactly the kind of caring environment we aim to provide. We also really appreciate your comments on communication; keeping families informed is very important to us. Thanks again for your kind words!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from Sandra G (Respite Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Its a lovely place to get well and wonderful staff.

Reply from Lorna Brown, Sales & Marketing Business Partner at The Willows Care HomeThank you for your kind words. We're so pleased our team's dedication and care are making a difference. Providing engaging and supportive experiences for our residents is our priority, and your feedback means a lot to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from Keith N (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are always dedicated and very caring and go out of their way to provide as much stimulation as they can at all times.

Reply from Lorna Brown, Sales & Marketing Business Partner at The Willows Care HomeThank you so much for your wonderful feedback. We're delighted to hear that our team's dedication and care are making a positive difference. Providing meaningful stimulation and creating a supportive environment for our residents is at the heart of what we do, and it's truly rewarding to know this is appreciated. Your kind words will be shared with the team-they'll be thrilled to hear them!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Excelcare in Buckinghamshire

Excelcare Locations in Buckinghamshire (5)

Excelcare Reviews in Buckinghamshire (451)

Dovecote Manor

Dovecote Manor

Neath House

Castlemead Court Care Home

Dovecote Manor

Neath House

Dovecote Manor

Dovecote Manor

Dovecote Manor

Dovecote Manor

The Willows Care Home

Waterhall Care Home

Waterhall Care Home

Dovecote Manor

Castlemead Court Care Home

The Willows Care Home

Waterhall Care Home

The Willows Care Home

The Willows Care Home

The Willows Care Home

Awards / Recognitions (6)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers