"The staff at Westport are all amazing! My uncle is a very nervous person, but since being at Westport, he has completely come out of…"
Read all 115 reviews
from £1,400 / week
44 Rooms
Location Type
Care Home
Based in Stepney Green, East London, Westport plays an active part of the local community. The beautiful 41-bed home provides respite care and long-term care for people who require residential, ... Read more
"The staff have shown genuine compassion, professionalism, and dedication to every resident. The environment is warm, welcoming, clean, and…"
Read all 143 reviews
from £1,750 / week
75 Rooms
Location Type
Care Home
Peartree is a beautiful, purpose-built care home close to Sydenham town centre in South East London.
Warm and friendly, they are extremely proud of their excellent reputation for offering ... Read more
"Park Avenue Care Home has exceeded our expectations. We had the same doubts everyone would have before we placed our Dad here but he is so…"
Read all 99 reviews
from £1,847 / week
51 Rooms
Location Type
Care Home
Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.
Many residents are living ... Read more
"Since mum has arrived at Limetree we have seen a marked improvement in her well being, and demeanour. We believe this is in no small part…"
Read all 75 reviews
92 Rooms
Location Type
Care Home
Limetree Care Home provides person-centred dementia care in a spacious and homely environment.
Jonathan and the team at Limetree, recognise the importance of ensuring that every resident receives ... Read more
"I am so very thankful to the staff working here because my grandmother was very well looked after, happy and really really pleased with…"
Read all 67 reviews
93 Rooms
Location Type
Care Home
Situated in the heart of Brixton, just a stone's throw from the South Circular, Windmill Lodge stands as a warm and inviting care home, offering a variety of care services including respite care, ... Read more
Older Person CarePermanent CareRespite Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Excelcare Reviews in London (499)
9.9
Excelcare has a Group Review Score of 9.9 (9.872) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Excelcare must have a Review Score.
from Robyn S (Niece of Resident) published on 26 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff at Westport are all amazing! My uncle is a very nervous person, but since being at Westport, he has completely come out of himself and has told us he never wants to leave. He is so happy thanks to the care of all the staff and we appreciate you all! Thank you.
Reply from Rajiv Mungur, Home Manager at Excelcare Westport Care HomeThank you for taking the time to leave your lovely comment of our home and our team - it means a lot to us.
from Adam S (Nephew of Resident) published on 26 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Westport Care Home is a fantastic place that provides excellent care to my uncle. The staff are very caring and attentive and make my uncle and family feel very comfortable.
Reply from Rajiv Mungur, Home Manager at Excelcare Westport Care HomeThank you and is great to hear your positive feedback. This We will shared with our team members
from Susan F (Sister-in-law of Resident) published on 12 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I attended today's meeting for relatives with my husband. All aspects of care were covered, including health, doctors and dentistry, catering, activities, and days out. Much has been planned for the coming months. The meeting took place outside in the well-kept garden, and refreshments were available.
An excellent meeting. Thank you to all who attended. I'm certainly impressed with everything at Westport Care Home and couldn't be happier that my brother-in-law is living at this home - it really is 'homely'. A massive thank you to all the staff. It was great to meet the handyman, who has done so much to help my brother-in-law.
Reply from Rajiv Mungur, Home Manager at Excelcare Westport Care HomeThank you so much for your kind and thoughtful feedback.
We are delighted to hear that you and your husband enjoyed today's relatives' meeting and found it informative and enjoyable. It was wonderful to be able to hold the meeting in our garden and share with families the plans and activities we have arranged for the coming months.
Your comments about the home, our staff, and the care provided mean a great deal to us. We are especially pleased that you feel your brother-in-law is happy and comfortable here, as creating a warm, homely environment is at the heart of everything we do.
Your kind words will be shared to all of our team, including our handyman, who will be thrilled to know that his hard work and support have been appreciated.
Thank you once again for your support and for taking the time to share your experience. We are grateful to have such wonderful families as part of our Westport..
from Robert F (Brother of Resident) published on 12 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The review was a relatives meeting attended by members of staff and a few relatives. General outlook of what is going on at the care home: health, welfare, food, and activities were all discussed.
Reply from Rajiv Mungur, Home Manager at Excelcare Westport Care HomeThank you for attending our Relatives, we will share this feedback to the team.
from E B (Son of Resident) published on 9 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Absolutely great, very professional and always greeted with a smile, also very helpful for example, I asked for a parking permit, and she advised me to check the street as there was ongoing work on the street, in many others, very accommodating. All care homes should have a receptionist like Dhvani.
Reply from Rajiv Mungur, Home Manager at Excelcare Westport Care HomeThank you for this positive feedback, this will be shared to the Team..
from J C (Friend of Resident) published on 8 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff were consistent, kind and attentive.
The residents were treated with dignity and the home feels welcoming and safe.
The environment appeared well-maintained and conducive to the residents wellbeing, while communication with families were handled in a clear and supportive manner.
Reply from Adam Tallis BEM, Home Manager at Excelcare Peartree Care HomeThank you for your kind words. It is wonderful to hear that you found our staff to be caring, attentive, and consistent in the support they provide. We strive to create an environment where every resident feels valued, respected, and safe, so it is especially rewarding to know that this was reflected in your experience.
We are also pleased that you found the home welcoming and well maintained, with a positive atmosphere that supports residents' wellbeing. Maintaining open and supportive communication with families is very important to us, and we appreciate your recognition of this.
Your feedback means a great deal to our team and motivates us to continue providing the highest standard of care and support.
from Janet C (Sister of Resident) published on 3 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My sister had a stroke and fast tracked dementia three years ago. Since then she has been living in Pear Trea under DOLs. Supporting her has not been easy as she previously lived as a recluse and I had not seen her for ten years. The was her choice not to engage with our other siblings She lived alone
and did not seem to have friends. Just a pet dog.
The care home staff have been really helpful to me in understanding her behaviour - she was not always easy and often rude to me and blamed me for locking her up. She always wanted to go home and this went through the specialist court. It was agreed she could not care for herself safely. Over time I saw that her dementia had increased. I am very happy with the care and support she is given - and bit by bit she has been encouraged to get involved in the excellent entertainment activity sessions etc. She is very well supported to maintain good cleanliness routine and the medical care is great. Food is very good and meal times sociable
Reply from Adam Tallis BEM, Home Manager at Excelcare Peartree Care HomeThank you for taking the time to share your experience and for your kind words about our home and team. We appreciate that the journey following your sister's stroke and dementia diagnosis has been challenging, and we are grateful for the trust you have placed in us over the past three years.
It is especially meaningful to hear that our team has been able to support you in understanding your sister's needs and behaviours, while providing her with compassionate, person-centred care. We are delighted that you have seen her become more involved in activities and social opportunities within the home, and that you are pleased with the support she receives with her wellbeing, personal care, and medical needs.
Your comments regarding our staff, activities, dining experience, and overall care will be shared with the team, who work hard every day to make a positive difference in the lives of our residents. Thank you again for your feedback and support.
from C G (Son of Resident) published on 1 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Since mum has arrived at Limetree we have seen a marked improvement in her well being, and demeanour. We believe this is in no small part related to the care and attention she is receiving. The whole team are approachable, friendly and helpful.
Reply from Philip Mathew, Home Manager at Excelcare Limetree Care HomeThank you for your kind words for Limetree Care Home. Its lovely to hear that your mom has been well supported with us.
from Tony B (Friend of Resident) published on 1 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff have shown genuine compassion, professionalism, and dedication to every resident. The environment is warm, welcoming, clean, and feels like a true home rather than just a facility.
The activities, meals, and overall standard of care are exceptional, creating a positive and supportive atmosphere
for everyone.
I would not hesitate to recommend this care home to anyone seeking professional, compassionate, and reliable care for a family member!
Reply from Adam Tallis BEM, Home Manager at Excelcare Peartree Care HomeThank you so much for your kind words and positive feedback. We are delighted to hear that your experience with our home has been such a positive one. Our team works hard to provide compassionate, person-centred care and to create a warm, welcoming environment where residents feel safe, valued, and truly at home. It is wonderful to know that the dedication and professionalism of our staff, as well as the activities, meals, and overall atmosphere, have made such a positive impression. Your recommendation means a great deal to us and serves as encouragement for the entire team to continue delivering the highest standards of care. Thank you for taking the time to share your experience.
from S B (Son of Resident) published on 27 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Wonderful care given to my mum. Good staff, very caring and supportive. I think they are doing a great job and I'm very appreciative.
Reply from Philip Mathew, Home Manager at Excelcare Limetree Care HomeThank you for your kind words for Limetree Care Home. Its lovely to hear that your mom has been well supported with us.
from Hubert A (Resident) published on 22 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am treated well and satisfactory by staff.
Reply from Adam Tallis BEM, Home Manager at Excelcare Peartree Care HomeThank you very much for your 5-star review. We are delighted to hear that you feel you are treated well and are happy with the support provided by our staff. Ensuring our residents feel respected, valued, and well cared for is very important to us, and your feedback means a great deal to the team. Thank you for taking the time to share your experience.
from Anyta D (Daughter of Resident) published on 22 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Park Avenue Care Home has exceeded our expectations. We had the same doubts everyone would have before we placed our Dad here but he is so much healthier and happier than when he had been home on his own with carers and, in the end, with a full time carer. I can honestly say that he is much safer here
than when he was in his own home and I do not need to worry about any aspect of his care. He has done more in the 2 months he's been here than he has done recently at home: trips to the garden, a trip to the theatre, one to the park, a bus trip..............
The staff at the home are all excellent: competent, compassionate and communicative. I have yet to find one who has not been pleasant and chatty and honestly caring about all the residents and respectful of each other.
I came along to a cheese and wine evening they held recently and it was a great opportunity to meet other relatives and friends of residents and, most essentially, not feel alone in this journey.
Reply from Charlotte Goodfellow, Home Manager at Excelcare Park Avenue Care HomeThank you so much for taking the time to share such thoughtful feedback about Park Avenue Care Home. It truly means a great deal to us. Thank you again for your trust and support, it is a privilege to care for your Dad.
from Flavia L (Granddaughter of Resident) published on 18 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am so very thankful to the staff working here because my grandmother was very well looked after, happy and really really pleased with services required.
from Peter D (Son of Resident) published on 15 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Park Avenue Care Home has exceeded all our expectations. Before he was at this home, my Dad was not mobile (we never thought we'd see him walk again) and his social life was non-existent. Within two days of being at Park Avenue Care Home they had him walking and he was so much happier with all the social
activities around him (he's been to the theater and a park). It's been so wonderful to see the positive change in him at this challenging time of his life.
Reply from Charlotte Goodfellow, Home Manager at Excelcare Park Avenue Care HomeThank you for trusting us with your Dads care during such an important time in his life. Your feedback truly means a great deal to our whole team, and we will make sure your lovely comments are shared with everyone involved in his care.
from L R (Wife of Resident) published on 12 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Lovely care home with excellent staff who are very caring and friendly.
Reply from Rajiv Mungur, Home Manager at Excelcare Westport Care HomeThank you for your lovely positive feedback. This will be shared with the Team member.
from P J (Son of Resident) published on 7 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very good place for my dad. People are very caring and helpful.
Reply from Philip Mathew, Home Manager at Excelcare Limetree Care HomeThank you for your kind words for Limetree Care Home. Its lovely to hear that your dad has been well supported with us.
from Sharon B (Friend of Resident) published on 1 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Staffs are helpful and pleasant, they are always there to answer questions when asked.
Reply from Rugie Barry, Business Manager at Excelcare Windmill Lodge Care HomeDear Sharon - Thank you for your kind feedback. We're really pleased to hear that you find our team helpful and pleasant. The team works hard to be available and responsive, so it's great to know that you feel supported and that your questions are always answered. Your comments are truly appreciated and will be shared with the team.
from Fiona M (Daughter of Resident) published on 1 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The management are extremely good at Limetree and the staff are very experienced. The level of care and professionalism shown is impressive and Limetree is a pleasure to visit. The staff bring an atmosphere of joy to the home which is always appreciated and residents are very well supported. I have
no hesitation in recommending Limetree and know that my father feels very safe and well cared for here.
Reply from Philip Mathew, Home Manager at Excelcare Limetree Care HomeThank you for your kind words for Limetree Care Home. Its lovely to hear that your dad has been well supported with us.
from Joseph H (Son-in-law of Resident) published on 29 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot speak highly enough of Limetree Care Home. My mother-in-law has been residing at Limetree for six months. From day one she has been happy at Limetree, she is well cared for, clean, healthy and happy. She has friends, engages in all activities, loves the babies that visit. She says she has wonderful
carers and she wants for nothing. As we live overseas it is such a comfort to us to know that my mother-in-law is so happy. The management and staff are all so genuinely caring and also available for family members who have any questions. I am very impressed with the care given at Limetree and have no hesitation in recommending this home for anyone-its number 1 in my book, absolutely no complaints.
Reply from Philip Mathew, Home Manager at Excelcare Limetree Care HomeThank you for your kind words for Limetree Care Home. Its lovely to hear that your mother in law has been well supported with us.
from Ozgen B (Son of Resident) published on 23 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I would like to express my gratitude to all the staff at Westport Care Home, I would like to say that Zak has been exceptionally kind and caring to my father, as has George and all of the staff. A special thank you to Lekshmi
Reply from Rajiv Mungur, Home Manager at Excelcare Westport Care HomeThank you for your positive feedback. This will be shared to the team.
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