Excelcare in London | 5 Care Homes

Review of
Windmill Lodge Care Home
from H L (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Grandma is being well looked after. She is happy, settled and feels at home. The carers treat her like their own ma/ grandma and are so welcoming to us as well. The rooms and living area are always clean. The carers are always nearby and ready to help when needed, they go above and beyond to provide

excellent quality of care and comfort to all patients.

Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear HL, thank you so much for sharing these kind words. It means a great deal to our whole team to know that your grandma feels happy, settled, and truly at home. It's encouraging to hear that our commitment to providing compassionate, family-like care is reflected in your experience. Your appreciation for the cleanliness of our home and the dedication of our team is deeply valued. We are committed to being present, attentive, and going the extra mile to ensure comfort and wellbeing for every person we look after. Thank you again for your trust and for taking the time to leave such a thoughtful review. It genuinely encourages us in the work we do.

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Review of
Park Avenue Care Home
from E S (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

This nursing home has wonderful staff who are dedicated and kind. The most important factor in any care home is management and the manager is excellent, we simply could not ask for more. In my view, all the staff here work so hard to make this a lovely, warm and caring environment for the residents.

Another very important aspect is communication. The staff listen to the family's requirements and take on board any particular requests which engenders trust and confidence.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care HomeThank you so much for your thoughtful and generous review. Your kind words truly mean a great deal to me and to the entire team.
I'm incredibly proud of our team, and it's wonderful to hear that their dedication, kindness, and hard work have made such a positive impression. Creating a warm, caring environment where residents feel safe and valued is always our priority, and your feedback reassures us that we're achieving that.
Thank you again for taking the time to share your experience and for your trust in us. Your support and appreciation mean more than you know.

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Review of
Park Avenue Care Home
from David D (Husband of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

After visiting several care homes, Park Avenue was the only one where, the moment we walked in, we felt at home. My wife, who is the main decision-maker, went off to speak with staff and residents and immediately felt comfortable and welcomed.
The management and caring staff were all very friendly,

and they took the time to show us around properly. My wife loves to dance, walk around, and help others, and I truly feel she is in the perfect home.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care HomeThank you so much for taking the time to share your experience and for your very kind words. It means a great deal to us to hear that Park Avenue felt like home from the moment you arrived.
Knowing that your wife can continue to enjoy dancing, walking around, and helping others here is especially lovely to hear supporting residents to be themselves and do what they love is at the heart of what we do.
Thank you again for choosing Park Avenue and for trusting us with your wife's care. We're so pleased to have her as part of our community.

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Review of
Park Avenue Care Home
from Deborah D (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Mum had been in 2 care homes prior to her admission to Park Avenue. The previous
care home was reported by two paramedics for its lack of Duty of care provided to mum. No such concerns with Park Avenue. Only wish we'd have put her in their care initially. Can't emphasise enough just how fantastic

the staff were. Fantastic rooms, spotlessly clean, the care given to mum especially whilst eating/drinking was excellent. We, as her family visited every day and found her clean and well tended. Often finding staff chatting with mum.
Sadly mum passed after a very short time. The care and support given to us was amazing and I can't praise them enough.
A big THANK YOU to all at Park Avenue. What beautiful souls you are.

If you find yourself facing one of the hardest decisions of your life, have a look around Park Avenue. You won't find better care for your loved one

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care HomeThank you so much for taking the time to share such a heartfelt and thoughtful review. On behalf of everyone at Park Avenue, I want to express our deepest thanks for your kind words and our sincere condolences for the loss of your mum.
We are especially grateful that you felt supported as a family during such a difficult time. Supporting not only our residents but also their loved ones is something we hold very close to our hearts.
Thank you again for your trust and for sharing your experience. Your words are a powerful reminder of why we do what we do every day.

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Review of
Limetree Care Home
from C H (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Limetree Care Home. What can I say, the staff are all very lovely, and very caring.
My mum is always clean, well fed and looked after.
My family are happy with this. So yes I would recommend Limetree Care Home.

Reply from Philip Mathew, Home Manager at Limetree Care HomeThank you for your kind words for Limetree Care Home. Its lovely to hear that your mum has been well supported with us.

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Review of
Peartree Care Home
from Lisa D (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Peartree is always extremely clean. Staff are caring, understanding, willing to listen and approachable. There are always many activities happening, with outside agencies coming in to entertain.
Mum is safe, happy and has improved since arriving in July 2025.

Reply from Adam Tallis BEM, Home Manager at Peartree Care HomeThank you so much for sharing such kind words about Peartree. It means a great deal to us to know your mum feels safe, happy, and has improved since joining us in July 2025.
We're so pleased that you've found the team caring and approachable, and that your mum is enjoying the activities and visits from outside entertainers. Creating a warm, engaging, and supportive environment is exactly what we strive for every day.

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Review of
Windmill Lodge Care Home
from L G (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Since H/L has been at this nursing home he has mostly been happy and comfortable the home has friendly staff it is clean and well maintained home.

Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Lesyn, thank you for sharing your feedback. We are pleased to hear that H/L has mostly been happy, and comfortable during his time with us. Creating a welcoming, friendly, and well-maintained environment is something we take great pride in, and it is wonderful to know this has contributed to his positive experience. We appreciate your feedback, and your trust in our care. We place great importance on the safety and security, and we work hard to maintain a setting where everyone feels protected and supported. We also offer a variety of activities tailored to individual interests and abilities, ensuring that each person has opportunities to engage in ways that are meaningful to them. We are always pleased to support people personalise their rooms, so they feel truly at home in a comfortable and familiar environment. We'd be please to meet with you to further discuss needs, preferences, and any additional support that may be helpful. We would be delighted to offer our full support.

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Review of
Windmill Lodge Care Home
from A O (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Friendly staff, bright and airy spaces, nice food.

Reply from Rugie Barry, Business Manager at Windmill Lodge Care Homethank you for taking the time to share your feedback. We are delighted to hear you enjoyed the friendly staff, the bright and welcoming spaces, and the food. We take safety and security extremely seriously, and our team works hard to maintain a safe environment through regular checks, robust safeguarding procedures, and continuous staff training to ensure everyone feels protected and well supported. Management is always happy to support and address any concerns you may have. We've also noted your rating for activities and would really welcome the chance to meet with you to talk through the wide range of tailored activities we offer, designed to meet individual needs and interests. Your feedback helps us continue to improve, and we'd love to show you more of what we do at Windmill Lodge. We hope to have the opportunity to welcome you back again soon.

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Review of
Windmill Lodge Care Home
from Salim L (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Happy with the service. Kind and caring staff they seem to understand and meet the needs of the patient.

Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Salim, thank you so much for your lovely feedback. We are delighted to hear that you're happy with the service and that our team's kindness and care made a positive difference. Understanding and meeting the needs of people living in the home is at the heart of what we do, and your comments mean a great deal to us. We truly appreciate you taking the time to share your experience.

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Review of
Limetree Care Home
from K H (Brother of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

I have been visiting my 91 year old sister at the care home for about 5 months and I am really pleased with the attention she gets. She is always clean and near which is so important as she had dementia. Staff always seem happy and reception always smiling which is so important. Very good care home.

Reply from Philip Mathew, Home Manager at Limetree Care HomeThank you for the wonderful review for Limetree Care Home. It is lovely to hear that you are happy with your sister's home and the care she receives. Thanks again very much appreciated.

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Review of
Peartree Care Home
from Susan C (Regular Volunteer) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff are caring and kind. The food is good, security is good. There are numerous activities to engage the residents.
Families are welcomed, with open visiting

Reply from Adam Tallis BEM, Home Manager at Peartree Care HomeThank you so much for your kind words! We're delighted to hear that you've had a positive experience with our caring staff, quality food, strong security, and the wide range of activities available to residents. We truly value our welcoming approach to families and open visiting, as community and connection mean a lot to us. Your feedback is greatly appreciated and encourages us to continue providing the best possible environment for everyone

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Review of
Westport Care Home
from Phillipa D (Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

Excellent care home. Wonderful staff.

Reply from Rajiv Mungur, Home Manager at Westport Care HomeThank you for your Feedback. We will share this with the Team.

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Review of
Windmill Lodge Care Home
from Arnold S (Brother of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff/management/reception all very helpful, courteous and supportive. The facility is very clean and I am very glad that my sister in a very safe place.

Reply from Rugie Barry, Business Manager at Windmill Lodge Care HomeDear Arnold, thank you for your kind words and positive feedback.
We truly appreciate you taking the time to share your experience. It is very encouraging to know that our team members, management, and reception team have been helpful, courteous, and supportive. We are also pleased that you found our facility clean and that you feel confident your sister is in a safe and caring environment.
Your feedback means a great deal to us, and we remain committed to maintaining the highest standards of care and service.

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Review of
Peartree Care Home
from Ailbe L (Nephew of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

I think the staff at Peartree are marvelous especially when they are kind and friendly.

Reply from Adam Tallis BEM, Home Manager at Peartree Care HomeThank you so much for your kind words. We're delighted to hear that you find the staff at Peartree marvelous. Providing a warm, friendly, and welcoming experience is very important to us, and your feedback means a great deal to the whole team. We truly appreciate you taking the time to share your thoughts

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Review of
Limetree Care Home
from Louise C (Granddaughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Limetree Care Home is a wonderful place.
All of the staff are highly professional and friendly, providing a lovely and welcoming atmosphere.
The residents are provided with the highest quality of care, the home is spotlessly clean and have a great management team.
We are very lucky to have found

the best carehome for Nan!

Reply from Philip Mathew, Home Manager at Limetree Care HomeThank you for the wonderful review for Limetree Care Home. It is lovely to hear that you are happy with your nan's home and the care she receives. Thanks again.

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Review of
Park Avenue Care Home
from Jayne G (Wife of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

From moment we walked in, we knew this was the right place. The warmth, kindness, and genuine care shown by every member of staff has been incredible. They treat residents like family, not just patients.
Knowing our loved one is safe, happy, and cared for with dignity gives us complete peace of mind.

We are extremely grateful to the entire team for everything they do.
This care home provides exceptional care in every sense. The staff are kind, patient, and attentive, always taking the time to understand residents' individual needs. Communication with families is excellent, and we are kept informed and reassured at all times.
The home itself is clean, comfortable, and well maintained, with a lovely atmosphere that truly feels like home rather than an institution. Activities are well planned and inclusive, helping residents stay engaged and happy.
I cannot thank the team enough for the compassion and professionalism they show every day. I would not hesitate to recommend this home.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care HomeThank you so much for taking the time to share such thoughtful and generous feedback. Your kind words truly mean a great deal to our entire team.

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Review of
Park Avenue Care Home
from Raul L (Friend of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

I was incredibly impressed when I attended the Christmas lights switch-on at Park Avenue Care Home with my friend, whose grandma lives there. It was lovely to see so many people attend and come together to celebrate. The Christmas lights were absolutely beautiful and created such a warm, festive atmosphere.

It's clear that a lot of care and effort goes into making residents and their families feel welcome and included. A truly wonderful experience.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care HomeThank you so much for taking the time to share such a lovely review. We're delighted to hear that you enjoyed the Christmas lights switchon and that the atmosphere felt warm and festive. It means a great deal to us to know that residents, families, and friends felt welcome and able to come together to celebrate.

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Review of
Westport Care Home
from Denise D (Wife of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Fantastic, welcoming care home - so pleased we found it.

Reply from Rajiv Mungur, Home Manager at Westport Care HomeThank you for your positive feedback and we are pleased you have choose Westport ( Excelcare).

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Review of
Westport Care Home
from Ozgen B (Son of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

I would like to express my sincere appreciation and gratitude to all the staff at Westport Care Home for all the help, and care they have provided my father over the years especially Lekshmi who was particularly very caring as my father was recovering from a stroke, also special thank you to George,

Zak and Raj.

Reply from Rajiv Mungur, Home Manager at Westport Care HomeThank you very much for the positive feedback, we are glad to hear you are very happy with the care your Dad's is receiving.

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Review of
Westport Care Home
from M R (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Came to Christmas Party. Staff me me feel very welcome. Mum and myself had a nice time.

Reply from Rajiv Mungur, Home Manager at Westport Care HomeThank you very much for your Feedback, we are very delighted that you both enjoyed. This review will be shared to the Team..

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Care Homes Owned by Excelcare in London

Excelcare Locations in London (5)

Excelcare Reviews in London (470)

Windmill Lodge Care Home

Park Avenue Care Home

Park Avenue Care Home

Park Avenue Care Home

Limetree Care Home

Peartree Care Home

Windmill Lodge Care Home

Windmill Lodge Care Home

Windmill Lodge Care Home

Limetree Care Home

Peartree Care Home

Westport Care Home

Windmill Lodge Care Home

Peartree Care Home

Limetree Care Home

Park Avenue Care Home

Park Avenue Care Home

Westport Care Home

Westport Care Home

Westport Care Home

Awards / Recognitions (6)

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