Castlemead Court Care Centre

Wolverton Road, Newport Pagnell MK16 8HW

Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong links with the local community and engages with local events such as the annual carnival.

Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The home provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

All the bedrooms have en-suite facilities and all areas of the home are accessible to wheelchair users. There are lounge and dining areas with kitchenettes on each floor where meals are provided by the award winning chef and his team who can cater for all specialist diets. In addition, there are various quiet areas around the home and a Hairdressing Salon.

There is a full activities programme to suit all needs and abilities and regular Church Services are held for those who wish to attend.

The friendly management and staff team are very welcoming and supportive and provide the highest standard of individualised care in a home from home environment.

Group: Excelcare Holdings

Person in charge: Tracy Shepherd (Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 79 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 79

Shared Rooms: 0

Rooms with ensuite WC: 79

Weekly Charges Guide: Personal Care Single from £900 Nursing Care Single from £950 (These prices are only a guideline, please contact Castlemead Court Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at all times.

Parking:

Ample free parking in the grounds of the home

Latest Care Quality Commission* Report on Castlemead Court Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Castlemead Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Castlemead Court Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.476 for Castlemead Court Care Centre is calculated as follows: ( (89 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 166 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.823 Points relating to the number of positive Reviews for Castlemead Court Care Centre is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.8 positive Reviews (79 registered maximum number of service users ÷ 5). 13 Reviews ÷ 15.8 Target = 0.823

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Castlemead Court Care Centre has a Review Score of 9.3 (9.299) from 14 Reviews


Average Ratings

  • Excellent
    6
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castlemead Court Care Centre?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castlemead Court Care Centre

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • more

Since my mother has been at Castlemead I know she has made the right decision. The level of care is brilliant. All staff members are caring and supportive.

Mum feels loved by those who take care of her and she loves them.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

My sister has been a resident at Castlemead for nearly three tears during which time, she has become considerably calmer and happier. I cannot praise the staff enough for the care, compassion and kindness they have shown her, particularly the first rate, highly skilled nursing care she has received. My sister is treated with respect and warmth and is happy and safe in her environment. She always enjoys visits from entertainers and musicians and has benefitted from having well prepared good food. The management team and staff generally are always approachable and ready to listen and act on any concerns I may have. My sister is always smiling and knows she is loved and cared for at Castelmead.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

All staff are friendly, helpful, caring and have experience in the care they give. My mother has now been in Castlemead for three months and loves the staff, facilities and food provided which is also excellent. It is a cheerful, easy going atmosphere. My mother can be awkward but has settled in very well.
I would not hesitate to recommend Castlemead to anyone.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Myself and my Wife have been treated with dignity and respect. I have the utmost confidence in the home and staff for the care of my Wife. They treat myself as part of the family and care for my wellbeing through these tough times with my Wife's illness. Nothing is too much trouble for all the carers. 100% happy with everything to do with the home.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Castlemead is a comfortable, warm, friendly and secure environment with good facilities and in a good location.

There is a varied menu provided, which is of good quality and is always hot!

The laundry service is excellent with my mother always having a variety of clean clothes.

The individual room she is in is always clean and tidy with a nice size en-suite.

She is always clean and dressed nicely and when we visit she always looks well cared for. I couldn't ask for anything more.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I am very pleased with the service Mum receives from Castlemead, however, I do not see how they justify the price rise of nearly £4000 in less than 2 years.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

Castlemead has been amazing looking after my dad up to the day he died.
He was loved and cared for by all the staff on Daisy to the highest standard.
My mum is now there and the same great care is taken of her.
The staff inform us every day as to how she has been overnight.
Nothing is ever too much trouble.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Castlemead Court Care Centre has wonderful facilities and the staff do their best to help the residents with the resources provided.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

Very nice home but sometimes understaffed. Sometimes residents not properly dressed due to lack of time. Food good and entertainments.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

I am pleased with all aspects of the care home.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

Care generally good. Care assistants very friendly and caring. Always a friendly word to my wife with a smile, handshake and kiss.

How likely would you be to recommend Castlemead Court Care Centre? Likely

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Average Rating:   4.4 out of 5

My husband has been a resident for the past 3 years. His care has been exemplary, even when staff changes have taken place, he eats well, the food is excellent and caters for all his needs. He also enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My Dad has been in Castlemead for two years now and in my opinion, it has improved greatly in that time. More one on one carers mean the floor staff, who are amazing, aren't spread so thin. They do such a good job. It is a friendly, happy place.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Castlemead is the best home I have visited, sadly my mother passed away, the care she received was exemplary, she was very happy there, and as a family, we felt the warmth and love this home exudes. I have no hesitation in highly recommending this home. When we have been able, we have popped in from time to time, and you can still feel the wonderful atmosphere. Be assured, your loved one will be well looked after here.

How likely would you be to recommend Castlemead Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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