Castlemead Court Care Home

Wolverton Road, Newport Pagnell MK16 8HW
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9.8 112 Reviews
  • Castlemead Court Care Home, Newport Pagnell
Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong links with the local community and engages with local events such as the annual carnival.

Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The home provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

All the bedrooms have en-suite facilities and all areas of the home are accessible to wheelchair users. There are lounge and dining areas with kitchenettes on each floor where meals are provided by the award winning chef and his team who can cater for all specialist diets. In addition, there are various quiet areas around the home and a Hairdressing Salon.

There is a full activities programme to suit all needs and abilities and regular Church Services are held for those who wish to attend.

The friendly management and staff team are very welcoming and supportive and provide the highest standard of individualised care in a home from home environment.
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Care Provided by Castlemead Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Castlemead Court Care Home to find out the exact price for your requirements.

Contact Castlemead Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Castlemead Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Grace Madenyika (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Visitors welcome at all times.

Parking

  • Ample free parking in the grounds of the home

Castlemead Court Care Home Reviews (112)

9.8

Castlemead Court Care Home has a Review Score of 9.8 (9.784) out of 10, based on 28 reviews in the last 2 years.
Over all time Castlemead Court Care Home has 112 reviews.

Overall Experience
  • 87
  • 24
  • 1
  • 0
  • 0
Date Published
  • 112
  • 12
  • 12
  • 28
  • 84
Reviewer Connection to Castlemead Court Care Home
  • 29
  • 19
  • 16
  • 10
  • 8
  • 6
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 41-60
Review from P A (Son of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Castlemead Court Care Home create a friendly and caring atmosphere. The staff on the dementia unit "Poppy" are exemplary; nothing is ever too much for them. They treat my father and his family with care, dignity and respect. It really means a lot to us, knowing that my father is
in good hands. It is genuinely like my dad has a second family. There are plenty of activities and the staff are skilled at judging which level of engagement is best for my father. The care home manager is very approachable and friendly. She is always willing to listen to concerns or opinions from residents' families. The regular family meetings with management and staff are very useful.
Reply from Jayne Masterson, Manager at Castlemead Court Care HomeThank you so much for your review. We really appreciate your feedback which we will share with the team.
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Review from Karen C (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled in after a few weeks and has made Castlemead Court Care Home her home. We have gone through some difficult times as a family but all of Daisy Unit has been so supportive. She is well-fed, nurtured and made as comfy as possible, even though she is a wheelchair user. I can not name individuals
but all of Daisy staff are brilliant plus I need to mention the lovely member of staff on reception who always helps me take Mum down the ramp. Thank you everyone from all of our family.
Reply from Jayne Masterson, Manager at Castlemead Court Care HomeThank you for taking the time to share your experience as both a family and from your mum's perspective. We really appreciate your feedback and I will ensure this is shared with the team on Daisy and our lovely receptionist.
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Review from Valerie A (Wife of Resident) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Castlemead for 16 months. He is in Poppy where he is treated with dignity and respect. The carers and nurses do a wonderful job. I visit every day and he is always clean and well-fed, nothing is too much trouble for the carers, it is like one big family. 5 stars.
Reply from Jayne Masterson, Manager at Castlemead Court Care HomeThank you so much for sharing your feedback. I will ensure this is shared with the team members and we are pleased to have your husband in our family.
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Review from M C (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived in Castlemead in January, she feels at home, and the care and attention of the staff are excellent. For the first time in years, I feel relaxed and relieved she is in safe hands. Thanks to all the staff.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care HomeThank you for taking the time to write a review for Castlemead and for your kind words, it is heartwarming to hear that she is happy with us. Kind regards.
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Review from C P (Daughter of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Castlemead is an excellent home. My mum is cared for in all aspects of her daily routine. The activities are first class. I have been fortunate to join in on Jubilee day and the summer fete which was organised so well.
All the staff do an amazing job in my opinion.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care HomeThank you for your kind words for the team at Castlemead and it is good to hear your mum is very happy there. Kind regards.
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Review from Catherine S (Friend of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care services, great staff and excellent facilities!
My friend is well looked after and I always enjoy the visits, she always looks clean and presentable and is happy with the care she receives.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care HomeThank you for your review and an excellent review of Castlemead. Kind regards.
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Review from C K (Sister of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is clean and caring. Can’t thank them enough for all they do for my sister. Always very welcoming when I arrive, leave and during my visits. I could not ask for a better care home to look after my sister than Castlemead.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care HomeThank you for your review, it is wonderful to hear your kind words for the home. Kind regards, Celia Hardill.
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Review from Lynn M (Friend of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful and welcoming home. Staff are lovely and I am always greeted politely.
My friend has been there for several months, she didn't initially settle but staff have gone the extra mile to make sure she is comfortable and feels at home. From what I have seen of the activities they have lots going
on and I have heard all good things about the food.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care HomeThank you for taking the time to write a lovely review. We are pleased to hear that your friend is happy in the home. Kind regards.
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Review from T G (Granddaughter of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff seem friendly and attentive during my visits. The shared space and bedrooms appear clean and well maintained. Events and entertainment take place for residents able and willing to participate.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeLovely comments, thank you for feeding back to us. It is always nice to read and share with our teams.
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Review from Dot G (Daughter-in-law of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Castlemead Court Care Home look after my mother-in-law very well. They make sure she is clean and tidy and do as much as they can without causing her discomfort. They make family visits a nice experience when it can sometimes be a very emotional time.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeExtremely pleased that your visits to us have been a positive experience. We do our best to support family members where we can. Thank you so much for taking the time to review our home.
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Review from Hilary B (Friend of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Received a warm and friendly welcome, was taken to see resident. The place was very clean and organized, my friend was also clean and well looked after, staff are available at all times. I have also been there at meal times which always looks appetising, staff help residents who have difficulty. It's
very satisfying to know and see your loved ones are cared for and supported by all the staff.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeThank you for your very positive feedback, we appreciate your continued support.
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Review from J G (Son of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and team with a great attitude towards the dignity and care of the residents by all staff members.
Always willing to help and keep informed relatives and friends of all persons in their care.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeThank you for such a positive review. The team members here will be very grateful to hear your feedback.
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Review from Mark W (Son-in-law of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful and clean, friendly and wonderful atmosphere, staff are very helpful and plenty of things going on for all. Jubilee party was amazing for all residents. Grounds are always kept lovely. Look forward to the next event.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeThank you for coming along to our Jubilee party, we truly had the best day. It was also great to have the town mayor come along and join us. Look forward to our next event in July. We do appreciate your feedback
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Review from Laura F (Granddaughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
At first I was wary about grandma going into a home, you hear some scary stuff on the news. But now am so happy grandma has gone to Castlemead Court Care Home its not what I expected care homes to be like at all. Grandma looks so happy when I come to see her, she has made friends and has her little
group of ladies who she sits with and she just looks happy and healthy. Me and mum looked after her at home for a long time and wanted to keep looking after her but we couldn't cope anymore. The staff really seem to get that we know her best and they show how much they really care, she has become the popular lady with the staff too and it's so lovely to see her settled in and enjoying the activities and bits they put on for them there. Every time I pop in grandmas up to something with the ladies who do the events and crafts. Thank you Castlemead Court and the staff on daisy who help grandma.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeIt is always wonderful to see such positive feedback about the home. We are truly pleased that things have been going so well for your Grandma here and that she has become an active member of our community. Look forward to seeing you over the Jubilee weekend. Thank you for taking the time to review us.
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Review from Alison W (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really pleased with all staff.
Very clean.
Very helpful.
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Review from L S (Daughter of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My opinion is that my mum is looked after to the best of staff's ability.
I would recommend Castlemead Court Care Home as a family-orientated home.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeWe are so thankful to you for taking the time to review our home. Your feedback is appreciated. The people who live here and our team members also feel it is important to have a family environment to live and work in and it's wonderful that you think this also.
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Review from B O (Cousin of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been at Castlemead Court Care Home for just over a year, in that time she has always appeared well dressed, happy and comfortable. I am no longer asked for her to be taken home so I now know she is settled and thinks of Castlemead as her home. The staff have been 100% behind this transition
I believe. God bless you all, you do a wonderful job.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeWe are delighted to have received such a wonderful review. The team members do work really hard to support both the people who live here and their families. Many thanks for taking the time to submit your comments.
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Review from Michael W (Husband of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has lived here for two months on the dementia unit. She is much more settled now and we can have good times together again.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeWe are so happy to know that your experience here at Castlemead has been a positive one for yourself and also your wife. We look forward to supporting you both in the future. Thank you for your feedback.
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Review from Jenifer W (Wife of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home!
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeMany thanks for your wonderful review, we really do appreciate your feedback.
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Review from Gemma H (Granddaughter of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has always enjoyed her meals there and compliments the chef on the variety of meals provided. They even provide her with a meal of her choice every month on her special day. It was a surprise last week when I saw my nan outside the local pub enjoying a cup of coffee and a slice of cake. This
really made my day. Well done to the staff who made this possible after a terrible last year.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care HomeThank you so much for this review, it really made us smile that you were able to see your Beautiful Nan out and about the Town. It's great that we are now able to do this once again and engage with our community.
Once again, many thanks.
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Castlemead Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Castlemead Court Care Home is calculated as follows: ( (261 Excellents x 5) + (63 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 328 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Castlemead Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (5)

Grace

Grace Madenyika

Job Title: Home Manager Joined: 2020

Grace is a registered nurse, an adult branch, and has been qualified for 8 years. Grace has worked in various NHS departments, hospices, community research and private organisations in which she’s held different positions from staff nurse newly qualified, to clinical leadership and training. Grace is passionate about elderly care and end-of-life as well as ensuring her colleagues are supported and inspired to develop their skills in those areas of care they are also passionate about.


She progressed from Care Manager to Home Manager in December 2023.

Karen

Karen Wilkins

Job Title: Clinical Lead Joined: 2017

Karen is a registered general nurse with over 30 years of experience. Karen has worked in a variety of settings including nursing homes, acute medicine, and HIV nursing as well as working in the prison service for 14 years.
Karen joined Excelcare in 2017 and worked as a staff nurse until taking the role of Clinical Lead in December 2023.


Karen has a passion for providing excellent care for those living at Castlemead and has a special interest in wound care.

Sasha

Sasha Quinn

Job Title: Business & Operations Support Manager Joined: 2013

Sasha joined Excelcare in 2013 as part of the home domestic team and in 2019 she took on the role of Head of Housekeeping. Sasha prides herself on maintaining high standards throughout the home and thoroughly enjoys interacting with those who live at Castlemead. In December 2023, Sasha was promoted to Business & Operations Support Manager.

Gracie

Gracie Goddard

Job Title: Home Administrator Joined: 2022

Gracie is a valued member of the team at Castlemead Court.


She joined Excelcare in 2022 as the home's receptionist.


Gracie has progressed to the home administrator role in April 2024 and works alongside all of the team to ensure the safe running of our home.

Niola

Niola Curtis

Job Title: Lifestyle Co-Ordinator

Nicola is our newest addition to the home in the lifestyle team


Nicola prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlemead Court Care Home to verify any information. View our terms and conditions. Castlemead Court Care Home has an Enhanced Service - more info.