Castlemead Court Care Home

Wolverton Road, Newport Pagnell MK16 8HW
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9.8 109 Reviews
  • Castlemead Court Care Home, Newport Pagnell
Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong links with the local community and engages with local events such as the annual carnival.

Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The home provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

All the bedrooms have en-suite facilities and all areas of the home are accessible to wheelchair users. There are lounge and dining areas with kitchenettes on each floor where meals are provided by the award winning chef and his team who can cater for all specialist diets. In addition, there are various quiet areas around the home and a Hairdressing Salon.

There is a full activities programme to suit all needs and abilities and regular Church Services are held for those who wish to attend.

The friendly management and staff team are very welcoming and supportive and provide the highest standard of individualised care in a home from home environment.
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Care Provided by Castlemead Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Castlemead Court Care Home to find out the exact price for your requirements.

Contact Castlemead Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Castlemead Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Grace Madenyika (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Visitors welcome at all times.

Parking

  • Ample free parking in the grounds of the home

Castlemead Court Care Home Reviews (109)

9.8

Castlemead Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 27 reviews in the last 2 years.
Over all time Castlemead Court Care Home has 109 reviews.

Overall Experience
  • 84
  • 24
  • 1
  • 0
  • 0
Date Published
  • 109
  • 9
  • 14
  • 27
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Reviewer Connection to Castlemead Court Care Home
  • 28
  • 18
  • 16
  • 10
  • 8
  • 6
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 109, showing 21-40
Review from S T (Friend of Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was a resident in Castlemead Court for two years.
Throughout that time she was very well cared for. When friends visited, we were always warmly welcomed by both her and the wonderful staff. Modern facilities and a wide range of activities, along with friendly people, encouraged and enabled
residents to live and enjoy life as they chose. No care home is perfect. There were times when things were not as we would expect. However, we were always listened to and the hard-working, dedicated staff did their very best to help put things right. I will always remember the time, kindness and loving care given to my friend during the last two years of her life. Thank you.
Reply from Grace Madenyika, Operations Manager at Castlemead Court Care Home
Thank you for taking the time to share this review and feedback on the services we offer at Castlemead. We're pleased to hear your friend was well cared for and enjoyed the variety of activities and…read more
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Review from Denise F (Friend of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Over the past few years, I have visited a friend in Castlemead. I never announced myself before calling and I have never seen Daisy Unit anything other than clean, friendly, calm, homely. Of course, this is due to the manager and staff - all of whom are kind, professional, caring, unflappable and smiling.
Upon returning to the home on a hot day with my friend after a walk on the grounds, no greeting of 'How was the walk', the staff on reception zeroed in on my friend and straight away offered her the use of a hand fan, it brought a welcome relief, I had not noticed; and that staff told me she is usually in the office! I just hope to God that if I need to leave my home, it will be to go to somewhere like the home called Castlemead - if they'll have me!
Many of the staff were at the funeral and even there the manager offered the resident's son to not be a stranger and drop in at any time as healing takes a while and they would be pleased to see him.
Reply from Grace Madenyika, Operations Manager at Castlemead Court Care Home
Thank you for taking the time to review our home. We are pleased to hear about your positive experience at Castlemead Court. Our dedicated team members work tirelessly to create a warm and nurturing…read more
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Review from Nikki M (Daughter-in-law of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone in the home is very friendly and will try and answer any questions we have. The car park could be better, people not parking very well within spaces (taking up two). Very clean, my mother-in-law looks well cared for.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home
Thank you very much for the kind review. It is lovely to hear that you are happy with the home. We have our Facilities Team working on the car park at the end of February with some new lines so…read more
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Review from J G (Wife of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband lived at Castlemead for 2 years suffering from Parkinson's and dementia. I cannot fault the care that he had whilst he was living there. He was well fed with freshly cooked food and went from being bedbound to joining in all the activities and spending a lot of time outdoors in the summer.
When he became very ill and was admitted to the hospital and after 1 week came back to the home for end-of-life care. In his last 4 weeks, he picked up and started to join in things again and was treated with the utmost love and care. When he did die the care staff were nothing but amazing looking after me while grieving themselves. Thank you from the bottom of my heart.
Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home
Thank you so much for the lovely review and great feedback. It's good to hear you and your husband had a positive experience here at Castlemead, I will make sure your kind words are fed back to all…read more
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Review from S M (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was transferred from hospital directly to the home as she could no longer care for herself and the 4 home care visits she was getting at home were no longer mitigating the risk of her hurting herself (she lived alone and suffers from dementia).
I have found the care home to be a very high standard,
with very well-trained staff and high-standard care is given at all times, the care home is also very clean and well-organised and my mum comments she really enjoys the food and the daily activities.
I am a health and safety practitioner and my personal opinion is this home is very safe and is up to date with all health and safety laws.
Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home
Thank you very much for taking the time to send in a review. We are delighted that you have had a positive experience here at Castlemead. I will feedback the kind words to the teams.
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Review from Bernadette A (Wife of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to Castlemead staff for all the effort made with the decorations and Christmas lighting switch on event. Such effort for the residents is much appreciated. I could see many residents and families of residents enjoyed the event and the provision of food and drinks.
Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Castlemead Court Care Home
Thank you so much for your kind words! We're delighted to hear that you had a positive experience at our care home. Our dedicated team members work tirelessly to create a warm and nurturing…read more
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Review from C D (Wife of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Castlemead Court. The home is always clean and lovely. My husband is treated with great care and dignity, nothing is too much trouble for the staff. The staff and management have also been a great support to myself and family members at this difficult time. I am so glad we have Castlemead
Court.
Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Castlemead Court Care Home
Thank you so much for your kind words! We're delighted to hear that you had a positive experience at our care home. Our dedicated staff members work tirelessly to create a warm and nurturing…read more
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Review from Jane R (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was moved to Castlemead in July having been very unhappy in a previous home. I can't thank all the staff enough for the love, care and support they have given my Mother to help her settle in and take part in activities. Her severe dementia makes things difficult but she often tells me how
well she's looked after and how kind the staff are. The hard work and dedication by all the staff is exceptional, I am so glad and relieved to be able to know that my Mother is so well looked after. Thank you to everyone, but particularly to the care home managers who go above and beyond in their work, and helped my Mother and I go through a difficult transition from the previous home.
Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Castlemead Court Care Home
Thank you so much for your kind words! We're delighted to hear that you had a positive experience at our care home. We're committed to providing the highest quality of care, and we look forward to…read more
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Review from N C (Son of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have recently moved to Castlemead Court. They have been made very welcome and much care has been taken to enable them to be together. The staff are friendly. The food is very good and there are ample activities. There are day trips locally, which were enjoyed. A very good start.
Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Castlemead Court Care Home
Thank you so much for your kind words! We're delighted to hear that you had a positive experience at our care home. Our dedicated team members work tirelessly to create a warm and nurturing…read more
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Review from Darren K (Son-in-law of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly welcome at reception and the same as you enter the unit. The place is very clean, very well presented and smells fresh. Mum has settled in very well and has the same caring staff looking after her. The quality and selection of food is good. The nurse in charge provides us with regular updates
and is always on hand to answer any questions. A great home with great staff. Well done. Mum is well card for.
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Review from Alix G (Granddaughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been a great worry to the family and after coming out of hospital she was sent to Castlemead. It is one of the nicest care homes I have visited and the change it has made to us as a family is immense. She is so well looked after as she needs nursing care, all the staff treat her so
nicely, even though she can be grumpy! Nothing is too much trouble, especially her food, I think I will book a room each for my parents!
Reply from Laura Nightingale, Sales and Marketing Business Partner at Castlemead Court Care Home
Thank you for your lovely review of Castlemead Court, we are pleased you are so happy with all aspects of the home and will pass on your comments to the team.
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Review from Wendy M (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was sent to Castlemead as she required full nursing care after a month in hospital, she was in a terrible state when she arrived at the end of May and aged 95, was put on end-of-life care.
Since then the amazing staff have looked after her so well, reversing this decision, encouraging her
to eat, no hardship as the food is lovely, she actually put on weight. She has finally been encouraged to come into the day room and meet other residents, even joining in an activity.
She has dementia too, so I told her she is on holiday as it’s like a hotel and nothing is too much trouble, it’s a joy to visit her now. Such a relief to have her permanently in a secure home where her nursing needs take priority.
The staff are superb, everyone remembers your name, it’s become a home-from-home very quickly.
I can’t thank them enough.
Reply from Jayne Masterson, Manager at Castlemead Court Care Home
Thank you so much for your positive feedback and I will ensure I share this with the team. It has been a joy to see the improvements that Mum has made, and we hope that we can continue to see…read more
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Review from Melanie P (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent the last two years living on the daisy unit, the staff, home, food, room, homely care home.
My mum was treated with respect, care and dignity throughout her time spent at Castlemead - one of the best care homes I have been to.
Sadly, my mum passed away on 28.6.23 - the end-of-life care,
support and love were given, and I appreciate you all. The staff have excelled themselves.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home
Thank you for your kind review of Castlemead. We were sorry to hear that your Mum sadly passed away. It was very reassuring for us to hear that the team there had given the best possible care. Best…read more
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Review from Pauline H (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent twelve nights in respite care at Castlemead Court Care Home.
Everyone was very kind and helpful, she was not feeling too good and had to go out to the hospital each day so didn’t get to join in with any activities but she was very well cared for and the food was also excellent.
Reply from Jayne Masterson, Manager at Castlemead Court Care Home
Thank you for taking the time to complete a review for us. We were sorry that Mum was not feeling too well during her stay and was not able to engage with activities. I will pass your feedback to our…read more
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Review from Julie G (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Castlemead Court Care Home in the early part of 2023 and the staff have been so caring which made the transition between care homes so smooth.
Mum has settled in very well, her room is decorated well, spacious and airy.
As her daughter, I am kept updated on her care on a regular basis
and any concerns are dealt with really quickly and in a professional manner.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home
Thank you for such a lovely review of Castlemead Court and we are so pleased to hear that Mum is so happy in the home.
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Review from Glenn S (Son of Resident) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dedicated and caring staff.
Mum was always clean and well-presented.
I was always treated like a VIP on every visit and found Mum clean, well cared for and well attended to.
A great team of dedicated people. But a big thank you especially to one lady. She is the epitome of caring and thoughtful.
A true star and a credit to Castlemead Court Care Home.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home
Thank you for your review for Castlemead, it is heart warming to hear that you are both happy with the care at Castlemead Court.
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Review from Stephanie G (Wife of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has Parkinson’s with dementia which all went seriously downhill after a bout in hospital but Castlemead Court Care Home’s amazing staff have persevered to help him settle and to manage his, at first, varying symptoms but which have now been professionally stabilised by the wonderfully competent,
kind and caring staff. So grateful he has been able to stay at this outstanding home - the staff truly make the home homely and special.
Reply from Jayne Masterson, Manager at Castlemead Court Care Home
Thank you so much for sharing your review. We will ensure we pass your positive comments on to the team.
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Review from P A (Son of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Castlemead Court Care Home create a friendly and caring atmosphere. The staff on the dementia unit "Poppy" are exemplary; nothing is ever too much for them. They treat my father and his family with care, dignity and respect. It really means a lot to us, knowing that my father is
in good hands. It is genuinely like my dad has a second family. There are plenty of activities and the staff are skilled at judging which level of engagement is best for my father. The care home manager is very approachable and friendly. She is always willing to listen to concerns or opinions from residents' families. The regular family meetings with management and staff are very useful.
Reply from Jayne Masterson, Manager at Castlemead Court Care Home
Thank you so much for your review. We really appreciate your feedback which we will share with the team.
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Review from Karen C (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled in after a few weeks and has made Castlemead Court Care Home her home. We have gone through some difficult times as a family but all of Daisy Unit has been so supportive. She is well-fed, nurtured and made as comfy as possible, even though she is a wheelchair user. I can not name individuals
but all of Daisy staff are brilliant plus I need to mention the lovely member of staff on reception who always helps me take Mum down the ramp. Thank you everyone from all of our family.
Reply from Jayne Masterson, Manager at Castlemead Court Care Home
Thank you for taking the time to share your experience as both a family and from your mum's perspective. We really appreciate your feedback and I will ensure this is shared with the team on Daisy and…read more
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Review from Valerie A (Wife of Resident) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Castlemead for 16 months. He is in Poppy where he is treated with dignity and respect. The carers and nurses do a wonderful job. I visit every day and he is always clean and well-fed, nothing is too much trouble for the carers, it is like one big family. 5 stars.
Reply from Jayne Masterson, Manager at Castlemead Court Care Home
Thank you so much for sharing your feedback. I will ensure this is shared with the team members and we are pleased to have your husband in our family.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Castlemead Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Castlemead Court Care Home is calculated as follows: ( (251 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 316 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Castlemead Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (5)

Grace

Grace Madenyika

Job Title: Home Manager Joined: 2020

Grace is a registered nurse, an adult branch, and has been qualified for 8 years. Grace has worked in various NHS departments, hospices, community research and private organisations in which she’s held different positions from staff nurse newly qualified, to clinical leadership and training. Grace is passionate about elderly care and end-of-life as well as ensuring her colleagues are supported and inspired to develop their skills in those areas of care they are also passionate about.


She progressed from Care Manager to Home Manager in December 2023.

Karen

Karen Wilkins

Job Title: Clinical Lead Joined: 2017

Karen is a registered general nurse with over 30 years of experience. Karen has worked in a variety of settings including nursing homes, acute medicine, and HIV nursing as well as working in the prison service for 14 years.
Karen joined Excelcare in 2017 and worked as a staff nurse until taking the role of Clinical Lead in December 2023.


Karen has a passion for providing excellent care for those living at Castlemead and has a special interest in wound care.

Sasha

Sasha Quinn

Job Title: Business & Operations Support Manager Joined: 2013

Sasha joined Excelcare in 2013 as part of the home domestic team and in 2019 she took on the role of Head of Housekeeping. Sasha prides herself on maintaining high standards throughout the home and thoroughly enjoys interacting with those who live at Castlemead. In December 2023, Sasha was promoted to Business & Operations Support Manager.

Gracie

Gracie Goddard

Job Title: Home Administrator Joined: 2022

Gracie is a valued member of the team at Castlemead Court.


She joined Excelcare in 2022 as the home's receptionist.


Gracie has progressed to the home administrator role in April 2024 and works alongside all of the team to ensure the safe running of our home.

Niola

Niola Curtis

Job Title: Lifestyle Co-Ordinator

Nicola is our newest addition to the home in the lifestyle team


Nicola prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlemead Court Care Home to verify any information. View our terms and conditions. Castlemead Court Care Home has an Enhanced Service - more info.