Castlemead Court Care Home

Wolverton Road, Newport Pagnell MK16 8HW
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9.8 109 Reviews
  • Castlemead Court Care Home, Newport Pagnell
Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong links with the local community and engages with local events such as the annual carnival.

Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The home provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

All the bedrooms have en-suite facilities and all areas of the home are accessible to wheelchair users. There are lounge and dining areas with kitchenettes on each floor where meals are provided by the award winning chef and his team who can cater for all specialist diets. In addition, there are various quiet areas around the home and a Hairdressing Salon.

There is a full activities programme to suit all needs and abilities and regular Church Services are held for those who wish to attend.

The friendly management and staff team are very welcoming and supportive and provide the highest standard of individualised care in a home from home environment.
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Care Provided by Castlemead Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Castlemead Court Care Home to find out the exact price for your requirements.

Contact Castlemead Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Castlemead Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Grace Madenyika (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Visitors welcome at all times.

Parking

  • Ample free parking in the grounds of the home

Castlemead Court Care Home Reviews (109)

9.8

Castlemead Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 27 reviews in the last 2 years.
Over all time Castlemead Court Care Home has 109 reviews.

Overall Experience
  • 84
  • 24
  • 1
  • 0
  • 0
Date Published
  • 109
  • 9
  • 14
  • 27
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Reviewer Connection to Castlemead Court Care Home
  • 28
  • 18
  • 16
  • 10
  • 8
  • 6
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 61-80
Review from S S (Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated with kindness and consideration. Also by cheerfulness. This I appreciate. I also like a little joke and have had many which also makes a difference. The staff work hard and have much to do. All this takes a lot of tolerance which they have. My room faces the garden which is a solace.
I walk the perimeter of the building daily. My dog was allowed to meet me. Lots of visitors.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
Such lovely comments thank you, it is always great to have reviews from those people who reside at the home. Many thanks for taking the time, we really do appreciate it.
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Review from Stephen D (Son of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended this home by a very close friend of mine and it has far exceeded my expectations. The level of care and attention is fantastic. The building is kept clean and well maintained and the environment is nicely designed. I am very grateful for everything the staff have done for us and would
gladly recommend this home to anyone!
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
we are always really pleases to hear such positive feedback. Thank you so much for your wonderful review
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Review from C B (Brother of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From what I have observed, the home is fresh and well maintained. I was recommended this home by a friend, it has lived up to my expectations. The management took the time to settle myself and my sister into the routines and for that I thank them. The staff are very approachable and feel like friends
already. My sister is extremely happy and feels like she is at home, that suits me.
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Review from Louise W (Daughter of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is recovering from a very short illness and I can not thank the staff enough. They have communicated daily with me her progress and ensured Mum is comfortable. I am unable to see Mum daily and so it is heart-warming when they send little pictures or cards from Mum. I have said thank you a thousand
times but this will never be enough for giving me peace of mind.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home
Thank you for your kind review for Castlemead. It is good to hear that your mum has been looked after so well. Kind regards Celia.
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Review from A J (Daughter-in-law of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law, 96, is a very independent lady. She is very hard to accept any assistance from anyone.
Carers in Castlemead Court Care Home are awesome! They found a way to communicate and help my mother-in-law. She is enjoying life in Castlemead, she's loved by staff and we are very happy with all
care in Castelmead.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home
Thank you for the review of Castlemead, we are very pleased to hear your mother-in-law is happy and loved in the home. Kind regards.
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Review from Susan H (Sister-in-law of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to the home now for seven months. It has been so very difficult for everybody, yet when I arrive, I am always greeted by a warm, friendly face. The staff cannot do enough for me or my relative. The management team are approachable and have listened and acted upon any concerns I may
have had. Covid has a lot to answer for! But, here at the home, they go above and beyond.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
We are very grateful here at Castlemead Court for the lovely comments. Thank you for taking the time to review our service, and we do hope we continue to support you and your family. Kindest Regards.
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Review from Christine S (Wife of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was only at Castlemead Court for a few months before he passed away, and as a family, we can’t thank the staff enough for the care he received.
He was always spotless and smelt nice with his aftershave. It was obvious how much he liked the staff. Although he had difficulty with his speech,
we could see how happy he was.
Nothing was too much trouble for the staff; they work very hard but always had the time to answer any questions.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
Thank you so much for taking the time out to write such a positive review for Castlemead Court. We do appreciate the wonderful comments you have made. Many thanks.
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Review from Julie D (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank everyone dearly at the home that was there for my mum. I will never forget the people that were there for me at the end. I had so much support, just can't thank you all enough. Love you all. My mum would have loved you all too.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
Thank you so much Julie for your kind words. We were only too glad to have been a support to you in what was a very difficult time. Please do keep in touch.
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Review from Sylvia F (Wife of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was so exhausted and could on just cope.
The manageress is very competent, always smiling and helpful.
Four months on and still trying to improve my own health. As we all know Covid has proved very difficult for visiting loved ones but hopefully, this will change shortly.
I am eternally grateful
for all the help afforded me.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home
Thank you for your kind words for Castlemead. It has been a very difficult year for most and I am so pleased the home was able to assist. Take care and thanks again. Celia Hardill
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Review from F H (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Castlemead Court for 6 months, the support we have received as a family from the manager to all care staff has been outstanding. The manager and team leader have gone above and beyond. The care my husband receives is exceptional, the staff ensure as a family we are always updated
in relation to any health issues or any concerns regarding my husband. Excellent care home.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home
Thank you for taking the time to put on the excellent review for Castlemead Court and we are very pleased to hear that your husband receives such exceptional care.
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Review from David M (Husband of Resident) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was only able to visit my wife in the few days before lockdown in March 2020. She seemed very happy after being transferred. My assessment, therefore, is based on minimal information and experience about the home. Generally, she is well cared for and seems happy. I would like more communication by
phone or text messages on a regular basis.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
Many thanks for taking the time to review our service, Whilst we do strive to communicate on a frequent basis with all families we understand that this could be improved on. We will certainly look at…read more
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Review from Kirsty N (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to live at Castlemead Court during the first lockdown. It was very hard to accept as I have cared for her for so many years but I know that this what she needed. She won't admit it but she loves it here and I know she is very grateful for the care she receives and so am I. Obviously,
it would be lovely to see her all the time and it all to go back to normal but this is how it is right now and I can not thank the staff enough for all they do for my mum. I am utterly grateful. Thank you.
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Review from Steve H (Power of Attorney of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Castlemead Court appears to be well-run and staff seem interested in and engaged with residents. In my experience as a visitor, the centre is well-run, is well presented and kept clean and tidy. Most importantly, the residents appear to be very well looked after, they are safe and well-fed and as far
as it is possible to tell from visits, it seems like a happy place.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
We appreciate your comments and hope that we get to see you again very soon.
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Review from Carol C (Niece of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident for 2.5 years. The home is friendly and welcoming and up to March 2020 I was able to visit her as many times as I wished. I could take her for a walk or stay in one the the lounges. During this awful pandemic the home have tried their utmost to ensure visits continue, providing
a safe meeting pod, constructed at short notice. Staff always contact me with any updates in regards to her wellbeing and permissions needed for Covid testing etc. They send pictures regularly and you are able to FaceTime.
My aunt always looks well dressed and I feel confident she is in a safe, caring environment.
The staff have worked hard to keep her happy and healthy in these difficult and challenging times. They are always open and approachable for any concerns or questions I have. I would recommend Castlemead Court Care Home.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
Many thanks for your feedback, we appreciate you taking the time to make comments on the service that we provide. These last 12 months have been difficult for all involved with Castlemead Court and we…read more
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Review from Julie M (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum wasn’t in Castlemead Court Daisy unit long but they looked after her so well and kept me updated by email and I rang often. Even being in Australia, all the staff I spoke to were brilliant and very catering. My mum passed away recently and they were kind and the staff were very thoughtful of
how I was feeling. Thank you Castlemead Court and staff.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
Thank you so much for your very kind comments. It is heartwarming to receive such a positive review. Thank you.
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Review from J G (Husband of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful in all ways.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
Thank you so much for your wonderful comments and ratings. We appreciate you taking the time to feedback to us.
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Review from Louise H (Daughter of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Castlemead Court staff are exceptional. My dad was in the Holly nursing unit from 2018 and had disabilities following a stroke and was cared for by a wonderful team of carers and nurses. The Castlemead team are like a family working together and you become part of that family. Before Castlemead, my
dad had experienced two other nursing homes one in London and another big named one in Milton Keynes and none compare with Castlemead. I visited my dad daily and we have never had any issues or complaints. The management team are just as caring and approachable and they are all a wonderful hardworking team.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
Thank you so much for your wonderful feedback about the home. We are extremely lucky that we have such kind and caring families.
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Review from Jennie P (Son of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad is in palliative care with brain and lung/colon cancer.
He has been admitted here for his last days and has a one to one carer, who has been incredibly kind and caring.
We are very grateful to the wonderful staff who are taking care of him.
Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home
Thank you for taking the time to review our care home. We are so very grateful to receive such positive feedback.
We are sorry it has been such a difficult time due to the Covid-19 outbreak and we…read more
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Review from J S (Wife of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There is not enough permanent staff as many of the residents need one to one. Sometimes on reception area, there are only visitors. It took three days for me to get someone to get a doctor to my husband who spent a week in hospital with a chest infection. The nurse on duty those days, he was not her
patient. It took the next change of staff for a doctor to be called. There are a lot of dedicated staff on the floor but could do with more. I take my hat off to the staff.
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Review from T W (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and I visit my Mum 4 days a week so my experiences are based on these snapshot visits. We are not around at mealtimes so my marks for food and drink is based on comments from the residents (cold, rough and repetitive) so it is only hearsay. We feel that your strength is in the staff you employ.
Most of them are very kind, caring and cheerful. I hope you find these comments useful.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Castlemead Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Castlemead Court Care Home is calculated as follows: ( (251 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 316 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Castlemead Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (5)

Grace

Grace Madenyika

Job Title: Home Manager Joined: 2020

Grace is a registered nurse, an adult branch, and has been qualified for 8 years. Grace has worked in various NHS departments, hospices, community research and private organisations in which she’s held different positions from staff nurse newly qualified, to clinical leadership and training. Grace is passionate about elderly care and end-of-life as well as ensuring her colleagues are supported and inspired to develop their skills in those areas of care they are also passionate about.


She progressed from Care Manager to Home Manager in December 2023.

Karen

Karen Wilkins

Job Title: Clinical Lead Joined: 2017

Karen is a registered general nurse with over 30 years of experience. Karen has worked in a variety of settings including nursing homes, acute medicine, and HIV nursing as well as working in the prison service for 14 years.
Karen joined Excelcare in 2017 and worked as a staff nurse until taking the role of Clinical Lead in December 2023.


Karen has a passion for providing excellent care for those living at Castlemead and has a special interest in wound care.

Sasha

Sasha Quinn

Job Title: Business & Operations Support Manager Joined: 2013

Sasha joined Excelcare in 2013 as part of the home domestic team and in 2019 she took on the role of Head of Housekeeping. Sasha prides herself on maintaining high standards throughout the home and thoroughly enjoys interacting with those who live at Castlemead. In December 2023, Sasha was promoted to Business & Operations Support Manager.

Gracie

Gracie Goddard

Job Title: Home Administrator Joined: 2022

Gracie is a valued member of the team at Castlemead Court.


She joined Excelcare in 2022 as the home's receptionist.


Gracie has progressed to the home administrator role in April 2024 and works alongside all of the team to ensure the safe running of our home.

Niola

Niola Curtis

Job Title: Lifestyle Co-Ordinator

Nicola is our newest addition to the home in the lifestyle team


Nicola prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlemead Court Care Home to verify any information. View our terms and conditions. Castlemead Court Care Home has an Enhanced Service - more info.