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Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The...
Care Provided by Excelcare Castlemead Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 79 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Castlemead Court Care Home for full pricing details and T&Cs.
Contact Excelcare Castlemead Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Grace Madenyika(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (79)
- Single Rooms with ensuite Wet Room (79)
Visiting
- Visitors welcome at all times.
Parking
- Ample free parking in the grounds of the home
Excelcare Castlemead Court Care Home Reviews (123)
Excelcare Castlemead Court Care Home has a Review Score of 9.8 (9.837) out of 10, based on 31 reviews in the last 2 years.
Over all time Excelcare Castlemead Court Care Home has 123 reviews.
The staff at Castlemead Court Care Home look after my mother-in-law very well. They make sure she is clean and tidy and do as much as they can without causing her discomfort. They make family visits a nice experience when it can sometimes be a very emotional time.
Extremely pleased that your visits to us have been a positive experience. We do our best to support family members where we can. Thank you so much for taking the time to review our home.
Received a warm and friendly welcome, was taken to see resident. The place was very clean and organized, my friend was also clean and well looked after, staff are available at all times. I have also been there at meal times which always looks appetising, staff help residents who have difficulty. It's very satisfying to know and see your loved ones are cared for and supported by all the staff.
Thank you for your very positive feedback, we appreciate your continued support.
Always willing to help and keep informed relatives and friends of all persons in their care.
Thank you for such a positive review. The team members here will be very grateful to hear your feedback.
Wonderful and clean, friendly and wonderful atmosphere, staff are very helpful and plenty of things going on for all. Jubilee party was amazing for all residents. Grounds are always kept lovely. Look forward to the next event.
Thank you for coming along to our Jubilee party, we truly had the best day. It was also great to have the town mayor come along and join us. Look forward to our next event in July. We do appreciate your feedback
At first I was wary about grandma going into a home, you hear some scary stuff on the news. But now am so happy grandma has gone to Castlemead Court Care Home its not what I expected care homes to be like at all. Grandma looks so happy when I come to see her, she has made friends and has her little group of ladies who she sits with and she just looks happy and healthy. Me and mum looked after her at home for a long time and wanted to keep looking after her but we couldn't cope anymore. The staff really seem to get that we know her best and they show how much they really care, she has become the popular lady with the staff too and it's so lovely to see her settled in and enjoying the activities and bits they put on for them there. Every time I pop in grandmas up to something with the ladies who do the events and crafts. Thank you Castlemead Court and the staff on daisy who help grandma.
It is always wonderful to see such positive feedback about the home. We are truly pleased that things have been going so well for your Grandma here and that she has become an active member of our community. Look forward to seeing you over the Jubilee weekend. Thank you for taking the time to review us.
Very clean.
Very helpful.
I would recommend Castlemead Court Care Home as a family-orientated home.
We are so thankful to you for taking the time to review our home. Your feedback is appreciated. The people who live here and our team members also feel it is important to have a family environment to live and work in and it's wonderful that you think this also.
My relative has been at Castlemead Court Care Home for just over a year, in that time she has always appeared well dressed, happy and comfortable. I am no longer asked for her to be taken home so I now know she is settled and thinks of Castlemead as her home. The staff have been 100% behind this transition I believe. God bless you all, you do a wonderful job.
We are delighted to have received such a wonderful review. The team members do work really hard to support both the people who live here and their families. Many thanks for taking the time to submit your comments.
My wife has lived here for two months on the dementia unit. She is much more settled now and we can have good times together again.
We are so happy to know that your experience here at Castlemead has been a positive one for yourself and also your wife. We look forward to supporting you both in the future. Thank you for your feedback.
Fantastic home!
Many thanks for your wonderful review, we really do appreciate your feedback.
My nan has always enjoyed her meals there and compliments the chef on the variety of meals provided. They even provide her with a meal of her choice every month on her special day. It was a surprise last week when I saw my nan outside the local pub enjoying a cup of coffee and a slice of cake. This really made my day. Well done to the staff who made this possible after a terrible last year.
Once again, many thanks.
Castlemead is a very friendly home.
Our family and myself were very happy with care of our loved one auntie.
We are really pleased to hear that your Aunty had a great stay with us. We have various activities going on throughout the home. It's always wonderful to have feedback. We do hope that your Aunt is able to come and stay with us again. Thank you for taking the time to review us.
The staff at this care home have been excellent, from the receptionist to the manager. My aunt is very happy here and enjoys the activities best of all. The home is very clean and tidy. My aunt always looks well kept every time I visit. The care is exceptional, leaving my aunt in a care home was the hardest thing I have done but she is very happy and it's nice to hear her call Castlemead Court Care Home her home.
Thank you so much for your comments, The staff and residents always like to hear what has been written about the home. We appreciate your support as always.
My great-grandma lives at Castlemead Court Care Home, she loves living there and I love my FaceTime calls with her as I love hearing all about the fantastic activities she has been doing. Sometimes the staff join the FaceTime call and we all have a sing-song - it’s fantastic and really shows how wonderful everyone at the home is.
We are so proud of the home and to hear your wonderful comments makes it all worth while. Thank you for taking the time to review us.
I have been treated with kindness and consideration. Also by cheerfulness. This I appreciate. I also like a little joke and have had many which also makes a difference. The staff work hard and have much to do. All this takes a lot of tolerance which they have. My room faces the garden which is a solace. I walk the perimeter of the building daily. My dog was allowed to meet me. Lots of visitors.
Such lovely comments thank you, it is always great to have reviews from those people who reside at the home. Many thanks for taking the time, we really do appreciate it.
I was recommended this home by a very close friend of mine and it has far exceeded my expectations. The level of care and attention is fantastic. The building is kept clean and well maintained and the environment is nicely designed. I am very grateful for everything the staff have done for us and would gladly recommend this home to anyone!
we are always really pleases to hear such positive feedback. Thank you so much for your wonderful review
From what I have observed, the home is fresh and well maintained. I was recommended this home by a friend, it has lived up to my expectations. The management took the time to settle myself and my sister into the routines and for that I thank them. The staff are very approachable and feel like friends already. My sister is extremely happy and feels like she is at home, that suits me.
Mum is recovering from a very short illness and I can not thank the staff enough. They have communicated daily with me her progress and ensured Mum is comfortable. I am unable to see Mum daily and so it is heart-warming when they send little pictures or cards from Mum. I have said thank you a thousand times but this will never be enough for giving me peace of mind.
Thank you for your kind review for Castlemead. It is good to hear that your mum has been looked after so well. Kind regards Celia.
Carers in Castlemead Court Care Home are awesome! They found a way to communicate and help my mother-in-law. She is enjoying life in Castlemead, she's loved by staff and we are very happy with all care in Castelmead.
Thank you for the review of Castlemead, we are very pleased to hear your mother-in-law is happy and loved in the home. Kind regards.
I have been coming to the home now for seven months. It has been so very difficult for everybody, yet when I arrive, I am always greeted by a warm, friendly face. The staff cannot do enough for me or my relative. The management team are approachable and have listened and acted upon any concerns I may have had. Covid has a lot to answer for! But, here at the home, they go above and beyond.
We are very grateful here at Castlemead Court for the lovely comments. Thank you for taking the time to review our service, and we do hope we continue to support you and your family. Kindest Regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (13) & Events (2)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 01 Jul 2026
There wasn't a dry eye in the room when siblings Marian and Lenny shared an emotional reunion at Castlemead Court Care Home after spending ten years apart. With just five...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 26 Aug 2026Organiser: Excelcare Castlemead Court Care Home
- 30 Sep 2026Organiser: Excelcare Castlemead Court Care Home
Accreditations
There are no accreditations posted yet for Excelcare Castlemead Court Care Home.
Meet the Team (5)

Grace is a registered nurse, an adult branch, and has been qualified for 8 years. Grace has worked in various NHS departments, hospices, community research and private organisations in which she’s held different positions from staff nurse newly qualified, to clinical leadership and training. Grace is passionate about elderly care and end-of-life as well as ensuring her colleagues are supported and inspired to develop their skills in those areas of care they are also passionate about.
She progressed from Care Manager to Home Manager in December 2023.

Karen joined Excelcare in 2017 and worked as a staff nurse until taking the role of Clinical Lead in December 2023.
Karen has a passion for providing excellent care for those living at Castlemead and has a special interest in wound care.

Sasha joined Excelcare in 2013 as part of the home domestic team and in 2019 she took on the role of Head of Housekeeping. Sasha prides herself on maintaining high standards throughout the home and thoroughly enjoys interacting with those who live at Castlemead. In December 2023, Sasha was promoted to Business & Operations Support Manager.

Gracie is a valued member of the team at Castlemead Court.
She joined Excelcare in 2022 as the home's receptionist.
Gracie has progressed to the home administrator role in April 2024 and works alongside all of the team to ensure the safe running of our home.

Nicola is our newest addition to the home in the lifestyle team
Nicola prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Castlemead Court Care Home to verify any information. View our terms and conditions. Excelcare Castlemead Court Care Home has an Enhanced Service -more info.