Excelcare Castlemead Court Care Home

Wolverton Road, Newport Pagnell MK16 8HW
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9.8 118 Reviews
  • Excelcare Castlemead Court Care Home, Newport Pagnell
Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong links with the local community and engages with local events such as the annual carnival.

Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The home provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

All the bedrooms have en-suite facilities and all areas of the home are accessible to wheelchair users. There are lounge and dining areas with kitchenettes on each floor where meals are provided by the award winning chef and his team who can cater for all specialist diets. In addition, there are various quiet areas around the home and a Hairdressing Salon.

There is a full activities programme to suit all needs and abilities and regular Church Services are held for those who wish to attend.

The friendly management and staff team are very welcoming and supportive and provide the highest standard of individualised care in a home from home environment.
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Care Provided by Excelcare Castlemead Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Excelcare Castlemead Court Care Home to find out the exact price for your requirements.

Contact Excelcare Castlemead Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Castlemead Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Grace Madenyika (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Visitors welcome at all times.

Parking

  • Ample free parking in the grounds of the home

Excelcare Castlemead Court Care Home Reviews (118)

9.8

Excelcare Castlemead Court Care Home has a Review Score of 9.8 (9.764) out of 10, based on 30 reviews in the last 2 years.
Over all time Excelcare Castlemead Court Care Home has 118 reviews.

Overall Experience
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Date Published
  • 118
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Reviewer Connection to Excelcare Castlemead Court Care Home
  • 29
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Total of 118, showing 61-80
Review from Alison W (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really pleased with all staff.
Very clean.
Very helpful.
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Review from L S (Daughter of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My opinion is that my mum is looked after to the best of staff's ability.
I would recommend Castlemead Court Care Home as a family-orientated home.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeWe are so thankful to you for taking the time to review our home. Your feedback is appreciated. The people who live here and our team members also feel it is important to have a family environment to live and work in and it's wonderful that you think this also.
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Review from B O (Cousin of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been at Castlemead Court Care Home for just over a year, in that time she has always appeared well dressed, happy and comfortable. I am no longer asked for her to be taken home so I now know she is settled and thinks of Castlemead as her home. The staff have been 100% behind this transition
I believe. God bless you all, you do a wonderful job.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeWe are delighted to have received such a wonderful review. The team members do work really hard to support both the people who live here and their families. Many thanks for taking the time to submit your comments.
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Review from Michael W (Husband of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has lived here for two months on the dementia unit. She is much more settled now and we can have good times together again.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeWe are so happy to know that your experience here at Castlemead has been a positive one for yourself and also your wife. We look forward to supporting you both in the future. Thank you for your feedback.
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Review from Jenifer W (Wife of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home!
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeMany thanks for your wonderful review, we really do appreciate your feedback.
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Review from Gemma H (Granddaughter of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has always enjoyed her meals there and compliments the chef on the variety of meals provided. They even provide her with a meal of her choice every month on her special day. It was a surprise last week when I saw my nan outside the local pub enjoying a cup of coffee and a slice of cake. This
really made my day. Well done to the staff who made this possible after a terrible last year.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeThank you so much for this review, it really made us smile that you were able to see your Beautiful Nan out and about the Town. It's great that we are now able to do this once again and engage with our community.
Once again, many thanks.
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Review from J G (Relative of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie came to Castlemead Court Care Home for respite care. At the time been there, she was very happy, enjoying activities, taking parts of different venues there. Quality of care she received there was awesome, staff very kind and polite.
Castlemead is a very friendly home.
Our family and myself
were very happy with care of our loved one auntie.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeWe are really pleased to hear that your Aunty had a great stay with us. We have various activities going on throughout the home. It's always wonderful to have feedback. We do hope that your Aunt is able to come and stay with us again. Thank you for taking the time to review us.
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Review from Mel G (Niece of Resident) published on 15 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this care home have been excellent, from the receptionist to the manager. My aunt is very happy here and enjoys the activities best of all. The home is very clean and tidy. My aunt always looks well kept every time I visit. The care is exceptional, leaving my aunt in a care home was the
hardest thing I have done but she is very happy and it's nice to hear her call Castlemead Court Care Home her home.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeThank you so much for your comments, The staff and residents always like to hear what has been written about the home. We appreciate your support as always.
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Review from B M (Great-granddaughter of Resident) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great-grandma lives at Castlemead Court Care Home, she loves living there and I love my FaceTime calls with her as I love hearing all about the fantastic activities she has been doing. Sometimes the staff join the FaceTime call and we all have a sing-song - it’s fantastic and really shows how wonderful
everyone at the home is.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeWe are so proud of the home and to hear your wonderful comments makes it all worth while. Thank you for taking the time to review us.
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Review from S S (Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated with kindness and consideration. Also by cheerfulness. This I appreciate. I also like a little joke and have had many which also makes a difference. The staff work hard and have much to do. All this takes a lot of tolerance which they have. My room faces the garden which is a solace.
I walk the perimeter of the building daily. My dog was allowed to meet me. Lots of visitors.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeSuch lovely comments thank you, it is always great to have reviews from those people who reside at the home. Many thanks for taking the time, we really do appreciate it.
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Review from Stephen D (Son of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended this home by a very close friend of mine and it has far exceeded my expectations. The level of care and attention is fantastic. The building is kept clean and well maintained and the environment is nicely designed. I am very grateful for everything the staff have done for us and would
gladly recommend this home to anyone!
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care Homewe are always really pleases to hear such positive feedback. Thank you so much for your wonderful review
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Review from C B (Brother of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From what I have observed, the home is fresh and well maintained. I was recommended this home by a friend, it has lived up to my expectations. The management took the time to settle myself and my sister into the routines and for that I thank them. The staff are very approachable and feel like friends
already. My sister is extremely happy and feels like she is at home, that suits me.
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Review from Louise W (Daughter of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is recovering from a very short illness and I can not thank the staff enough. They have communicated daily with me her progress and ensured Mum is comfortable. I am unable to see Mum daily and so it is heart-warming when they send little pictures or cards from Mum. I have said thank you a thousand
times but this will never be enough for giving me peace of mind.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Castlemead Court Care HomeThank you for your kind review for Castlemead. It is good to hear that your mum has been looked after so well. Kind regards Celia.
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Review from A J (Daughter-in-law of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law, 96, is a very independent lady. She is very hard to accept any assistance from anyone.
Carers in Castlemead Court Care Home are awesome! They found a way to communicate and help my mother-in-law. She is enjoying life in Castlemead, she's loved by staff and we are very happy with all
care in Castelmead.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Castlemead Court Care HomeThank you for the review of Castlemead, we are very pleased to hear your mother-in-law is happy and loved in the home. Kind regards.
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Review from Susan H (Sister-in-law of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to the home now for seven months. It has been so very difficult for everybody, yet when I arrive, I am always greeted by a warm, friendly face. The staff cannot do enough for me or my relative. The management team are approachable and have listened and acted upon any concerns I may
have had. Covid has a lot to answer for! But, here at the home, they go above and beyond.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeWe are very grateful here at Castlemead Court for the lovely comments. Thank you for taking the time to review our service, and we do hope we continue to support you and your family. Kindest Regards.
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Review from Christine S (Wife of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was only at Castlemead Court for a few months before he passed away, and as a family, we can’t thank the staff enough for the care he received.
He was always spotless and smelt nice with his aftershave. It was obvious how much he liked the staff. Although he had difficulty with his speech,
we could see how happy he was.
Nothing was too much trouble for the staff; they work very hard but always had the time to answer any questions.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeThank you so much for taking the time out to write such a positive review for Castlemead Court. We do appreciate the wonderful comments you have made. Many thanks.
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Review from Julie D (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank everyone dearly at the home that was there for my mum. I will never forget the people that were there for me at the end. I had so much support, just can't thank you all enough. Love you all. My mum would have loved you all too.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeThank you so much Julie for your kind words. We were only too glad to have been a support to you in what was a very difficult time. Please do keep in touch.
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Review from Sylvia F (Wife of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was so exhausted and could on just cope.
The manageress is very competent, always smiling and helpful.
Four months on and still trying to improve my own health. As we all know Covid has proved very difficult for visiting loved ones but hopefully, this will change shortly.
I am eternally grateful
for all the help afforded me.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Castlemead Court Care HomeThank you for your kind words for Castlemead. It has been a very difficult year for most and I am so pleased the home was able to assist. Take care and thanks again. Celia Hardill
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Review from F H (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Castlemead Court for 6 months, the support we have received as a family from the manager to all care staff has been outstanding. The manager and team leader have gone above and beyond. The care my husband receives is exceptional, the staff ensure as a family we are always updated
in relation to any health issues or any concerns regarding my husband. Excellent care home.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Castlemead Court Care HomeThank you for taking the time to put on the excellent review for Castlemead Court and we are very pleased to hear that your husband receives such exceptional care.
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Review from David M (Husband of Resident) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was only able to visit my wife in the few days before lockdown in March 2020. She seemed very happy after being transferred. My assessment, therefore, is based on minimal information and experience about the home. Generally, she is well cared for and seems happy. I would like more communication by
phone or text messages on a regular basis.
Reply from Tracy Shepherd, Home Manager at Excelcare Castlemead Court Care HomeMany thanks for taking the time to review our service, Whilst we do strive to communicate on a frequent basis with all families we understand that this could be improved on. We will certainly look at how we currently do this to try to achieve a better service for all.
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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Excelcare Castlemead Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Excelcare Castlemead Court Care Home is calculated as follows: ( (273 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 351 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Castlemead Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Grace

Grace Madenyika

Job Title: Home Manager Joined: 2020

Grace is a registered nurse, an adult branch, and has been qualified for 8 years. Grace has worked in various NHS departments, hospices, community research and private organisations in which she’s held different positions from staff nurse newly qualified, to clinical leadership and training. Grace is passionate about elderly care and end-of-life as well as ensuring her colleagues are supported and inspired to develop their skills in those areas of care they are also passionate about.


She progressed from Care Manager to Home Manager in December 2023.

Karen

Karen Wilkins

Job Title: Clinical Lead Joined: 2017

Karen is a registered general nurse with over 30 years of experience. Karen has worked in a variety of settings including nursing homes, acute medicine, and HIV nursing as well as working in the prison service for 14 years.
Karen joined Excelcare in 2017 and worked as a staff nurse until taking the role of Clinical Lead in December 2023.


Karen has a passion for providing excellent care for those living at Castlemead and has a special interest in wound care.

Sasha

Sasha Quinn

Job Title: Business & Operations Support Manager Joined: 2013

Sasha joined Excelcare in 2013 as part of the home domestic team and in 2019 she took on the role of Head of Housekeeping. Sasha prides herself on maintaining high standards throughout the home and thoroughly enjoys interacting with those who live at Castlemead. In December 2023, Sasha was promoted to Business & Operations Support Manager.

Gracie

Gracie Goddard

Job Title: Home Administrator Joined: 2022

Gracie is a valued member of the team at Castlemead Court.


She joined Excelcare in 2022 as the home's receptionist.


Gracie has progressed to the home administrator role in April 2024 and works alongside all of the team to ensure the safe running of our home.

Niola

Niola Curtis

Job Title: Lifestyle Co-Ordinator

Nicola is our newest addition to the home in the lifestyle team


Nicola prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Castlemead Court Care Home to verify any information. View our terms and conditions. Excelcare Castlemead Court Care Home has an Enhanced Service - more info.