The Willows Care Home

Heathercroft, Great Linford, Milton Keynes MK14 5EG
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9.8 144 Reviews
  • The Willows Care Home, Milton Keynes
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.

The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.

In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.

Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.

Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.

A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.
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Care Provided by The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1550

These prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements.

Contact The Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Willows Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sahr Mosery (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (129)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (129)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

The Willows Care Home Reviews (144)

9.8

The Willows Care Home has a Review Score of 9.8 (9.814) out of 10, based on 51 reviews in the last 2 years.
Over all time The Willows Care Home has 144 reviews.

Overall Experience
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  • 25
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Date Published
  • 144
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Reviewer Connection to The Willows Care Home
  • 54
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  • 7
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Total of 144, showing 1-20
Review from Deborah L (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Willows Care Home was a truly special place. The staff were/are amazing and cared for my mum with such kindness and love. They always made time for her and treated her with warmth and respect. She enjoyed the activities, especially the singing, which always made her smile. It was/is a happy careing
home and our family will always be grateful for the comfort and compassion they have her. Knowing she was so well looked after meant the world to our family.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for sending such a beautiful review. It means a great deal to all of us, it was truly a privilege to care for her. Please know that our thoughts are with you and your family, and we're grateful to have been part of her life.
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Review from Julie I (Daughter-in-law of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum in law spent 7 1/2 years in The Willows before her passing at the age of 98. She had vascular dementia and no mobility. In all that time she did not get a bedsore! Personal care was obviously very good. She was encouraged to eat but given freedom to choose, which I believe was the best for her.
Staff were cheerful and kind, and did their very best for her. She was unable/unwilling to participate in group activities so I was very grateful for those which came to individual rooms - Busking Bob for example.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for taking the time to share these kind words. It was a privilege for us to care for your MIL. Our team will be delighted to hear your comments; we always aim to support independence and preferences. Thank you again for your trust and sharing your experience.
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Review from Susan T (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy here, she seems to very much enjoy being here. Staff are extremely attentive + friendly - there is a lovely atmosphere. Mum often tells me that the staff are her friends and that 'they like me'. I find communication to be excellent and staff on the unit keep me updated.
Reply from Lorna Brown, Sales & Marketing Business Partner at The Willows Care HomeThank you so much for your lovely feedback. We're thrilled to hear your mum is happy and feels at home with us. Its heartwarming to know she sees our team as friends thats exactly the kind of caring environment we aim to provide. We also really appreciate your comments on communication; keeping families informed is very important to us. Thanks again for your kind words!
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Review from Sandra G (Respite Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Its a lovely place to get well and wonderful staff.
Reply from Lorna Brown, Sales & Marketing Business Partner at The Willows Care HomeThank you for your kind words. We're so pleased our team's dedication and care are making a difference. Providing engaging and supportive experiences for our residents is our priority, and your feedback means a lot to us.
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Review from Keith N (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are always dedicated and very caring and go out of their way to provide as much stimulation as they can at all times.
Reply from Lorna Brown, Sales & Marketing Business Partner at The Willows Care HomeThank you so much for your wonderful feedback. We're delighted to hear that our team's dedication and care are making a positive difference. Providing meaningful stimulation and creating a supportive environment for our residents is at the heart of what we do, and it's truly rewarding to know this is appreciated. Your kind words will be shared with the team-they'll be thrilled to hear them!
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Review from M M (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently my mum passed, but I can honestly say the team at The Willows Care Home made her last few years a lot happier. They cared and looked after my mum as though she was family. I cannot thank them enough for the care they provided.
Reply from Lorna Brown, Sales & Marketing Business Partner at The Willows Care HomeThank you so much for sharing your heartfelt words. We are truly sorry for your loss and send our deepest condolences to you and your family. It means so much to hear that we were able to make your mum's last years happier and provide the care and comfort she deserved. Our team strives to treat every resident like family, and knowing that this was felt is incredibly meaningful to us. Please don't hesitate to reach out if there's anything we can do to support you during this time.
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Review from Lewis O (Grandson of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at the Willows have been amazing and gone every extra mile they could for nan and to ensure nan is safe and happy. Couldn't of asked for anything more of them have been a massive support for me and nan. Best in the business.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for your wonderful review. We're truly touched by your kind words and so pleased to know that your Nan and family feel supported and cared for. Our team take great pride in going the extra mile, and your feedback means the world to us. Thank you.
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Review from A P (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Willows has a light, airy and calming atmosphere as soon as you walk through the front doors. All the staff are pleasant and helpful and treat residents with kindness, understanding and dignity. Residents are encouraged to take part in activities both individually and in groups. Mum's room is kept
spotlessly clean and her clothing laundered well.
Food is cooked fresh daily with a good variety on the menu for residents to choose from (smells good too!).
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you very much for such a warm review. We're really happy to hear that you find our home so welcoming. Your kind words mean a lot to us and will be shared with the whole team.
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Review from Susam H (Wife of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in full time for a year now. As a family, we are so pleased with the care, kindness and understanding from everyone. Thank you so much.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you very much for your kind review. It's lovely to hear that you and your family are pleased with the care and understanding provided by our team. Your appreciation means a great deal to us. Thank you.
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Review from Fred M (Husband of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful in all ways.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for taking the time to complete a review; its lovely to hear that our team are providing every quality of care. Thank you
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Review from George B (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and efficient staff. Louise has a very high regard for the staff. Her family is impressed with the care she receives.
Reply from Gale Hills, Business Manager at The Willows Care HomeMany thanks for your kind review, I will be sure to pass on you lovely comments to our team.
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Review from Sarah F (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like coming to The Willows when my mum is anxious, I get worried but I always find the reception and admin lady Suzanne a great comfort. Mum gets anxious and the staff really try to help to calm her she gets involved in activities.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for sharing this lovely review. It's wonderful to hear that you feel supported when you visit. Our Admin and reception team along with our care team work incredibly hard to support everyone and your kind words will mean so much to the whole team.
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Review from Richard S (Husband of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in The Willows for several weeks now and I have delighted with the level of care that she has experienced. The carers have been excellent, and sympathetic also the nursing care has also been similarly excellent.
Reply from Lorna Brown, Sales & Marketing Business Partner at The Willows Care HomeThank you so much for your kind words. We're really pleased to hear that your wife has received such excellent care at The Willows. Our team works hard to provide compassionate, high-quality support, and it's lovely to know this has made a difference. We'll pass your feedback on to the team - it will mean a lot to them.
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Review from Dee G (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum quality of life has greatly improved since coming to the Willows. Nothing is too much trouble for any of the staff and I know mum feels safe and happy. I can relax knowing that she is well-cared for when Im not with her and I look forward to visiting and being able to just enjoy my time with her.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for your kind review. Its lovely to hear your mum feels safe and happy here, and that you can enjoy your time together. The team will be thrilled to know their care means so much.
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Review from Patricia S (Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel at home and well looked after. The staff are excellent towards my needs.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you for sending such a lovely review. It truly means a lot to us to know that you feel at home and well looked after. If there's ever anything more we can do for you, please do not hesitate to let us know.
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Review from S H (Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here has been a pleasure. The staff are excellent, I'll remember them always for their kindness to me, a big thank you to all of them.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for your kind words. We're delighted to hear that you enjoyed your stay and that our team made a lasting impression on you. It was a pleasure having you with us, and I will share your appreciation with our team.
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Review from N S (Friend of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited The Willows to see a neighbour who is on respite there, I was pleasantly surprised at how clean and kept the place was, all the staff members were lovely and very attentive. My neighbour is very happy and content being in your home and I could not thank the staff enough. Keep up the good work.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for sharing your experience with us, and for taking the time to leave such a kind review. I will ensure our team members are informed. Thank you again.
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Review from B B (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently visited a neighbour at the Willows Care Home and I was pleasantly surprised by the clean environment and the friendliness of the staff. The room was light and airy. I noticed the attention from the staff towards the residents was caring and helpful.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you for taking the time to complete such a lovely review. Its always rewarding to know our team are recognised. We truly appreciate your comments and hope to welcome you again in the future.
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Review from A F (Friend of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend now finds herself in the care of The Willows. I was not sure what to expect, but I can honestly say I was pleasantly surprised. On entering the home, I was welcomed and asked if I would like to be shown to her room. Her room is airy and bright and has been recently refurbished. The staff
were so friendly and kind, and I felt so at ease. Thank you all for taking such good care of my friend.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you for completing such a heart warming review. It is lovely to hear you had such a positive visit, and I will ensure our team members are informed. Thank you again.
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Review from I H (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother came to stay at The Willows in April 2025. We found the home to be very warm and comfortable. Although out mother was there only for a few days, the standard of care was very professional and in my opinion first class. The care and support shown, not only to our mother, but to her family,
was amazing; nothing was too much trouble for them, and we as a family were truly grateful to The Willows.
Reply from Gale Hills, Business Manager at The Willows Care HomeThank you so much for your kind and thoughtful words; it means a great deal to us all to receive such positive feedback. It was our absolute pleasure to be there for you all.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for The Willows Care Home is calculated as follows: ( (516 Excellents x 5) + (70 Goods x 4) + (11 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 602 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Sahr

Sahr Moseray

Job Title: Home Manager Joined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.


Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.


Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna

Justyna Blajerska

Job Title: Operations Support Manager Joined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.


She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.


She has recently become our Operations Support Manager.

Gale

Gale Hills

Job Title: Business Manager Joined: 2010

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.


Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne

Suzanne Bennett

Job Title: Home Administrator Joined: 2023

Suzanne joined Excelcare in 2023.
She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

Frequently Asked Questions about The Willows Care Home

What types of Care is The Willows Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willows Care Home have?

There are 129 Single Rooms.

What are the Facilities & Services at The Willows Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Willows Care Home to the centre of Milton Keynes?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Home to verify any information. View our terms and conditions. The Willows Care Home has an Enhanced Service - more info.