






The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse...
Care Provided by Excelcare The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 130 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare The Willows Care Home for full pricing details and T&Cs.
Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Sahr Mosery(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (129)
- Single Rooms with ensuite Wet Room (129)
Visiting
- Visitors welcome at any time.
Parking
- On site parking for visitors.
Excelcare The Willows Care Home Reviews (158)
Excelcare The Willows Care Home has a Review Score of 9.9 (9.853) out of 10, based on 52 reviews in the last 2 years.
Over all time Excelcare The Willows Care Home has 158 reviews.
There always lots of Activities going on.
And it is well led by the management team.
Thank you for your kind review. We're delighted to hear that you find The Willows to be a bright, spacious, and welcoming place. It's wonderful to know that our team's friendliness, helpfulness, and positive attitude have made such a great impression. We're also pleased that you've enjoyed the...
The staff were very professional and caring at all levels, we were kept well informed as a number of situations developed. The management were also very professional and caring. We felt so happy that we had chosen The Willows.
Thank you for your kind and thoughtful review. We are truly grateful that you chose The Willows to care for your sister during such an important time.
It means a great deal to hear that our team provided the professional, compassionate, and attentive care that your sister needed, and that you...
I am happy here, the food is good, my room is good, could be a bit larger but is adequate. Mostly the staff are kind and helpful. The cleaner are good and work well.
Thank you for your lovely feedback. We're pleased to hear you're enjoying your stay, the food, and the service from our team. We appreciate your comments about the room size and are glad you found it comfortable. Your kind words about our staff and housekeeping team are greatly appreciated.
My room is very nice and homely, the staff are so kind and happy
Thank you for your lovely feedback. We are so pleased to hear that you find your room nice and homely, and that our team have made such a positive impression with their kindness and cheerful attitude. Your comments mean a great deal to us and will be shared with the whole team.
The staff are very friendly. My room is lovely we have lots of activities. I am very happy here.
Thank you for your wonderful feedback. We are delighted to hear that you find the team very friendly and that you are happy with your lovely room. It's also great to know that you are enjoying the many activities we provide. Your kind words mean so much to us, and we are very pleased that you are happy here.
Music, dancing, bingo. Like to laugh, like room, like people.
Thank you for your lovely feedback. We are so happy to hear that you are enjoying the music, dancing, and bingo, and that there is lots of laughter and happiness around you. It's wonderful to know that you like your room and enjoy being with the people in the home. Your kind comments mean a great deal to us.
I like living in the home. The staff are nice and helpful. My room is lovely.
Thank you for your kind feedback. We are delighted to hear that you enjoy living in the home and that you find the team nice and helpful. It's also wonderful to know that you are happy with your lovely room. Your comments mean a lot to us and will be shared with the team.
I am enjoying all the entertainments in the home.
Thank you for your lovely feedback. We are so pleased to hear that you are enjoying all the entertainment and activities in the home. It's wonderful to know they are bringing you enjoyment, and we look forward to continuing to provide a happy and engaging environment for everyone.
I am happy with the way I have been looked after over the past year. The staff have been helpful and cheerful. The food has been excellent with variety and accommodation first class.
Thank you for your wonderful feedback. We are so pleased to hear that you have been happy with the care and support you've received over the past year. Your kind words about our team, food, and accommodation mean a great deal to us. I'll be sure to share your comments with the whole team - they will truly appreciate it.
Very good staff.
Thank you Margaret, we are proud to take good care of you.
Some staff are more engaged in care than others. Many staff are sat on devices for extended periods of time while others pick up the slack. Staff have failed to informed correct adult in our family of medical treatment and doctors visits. Communication from some staff is poor. The cleaning staff on our unit are fab.
Thank you for taking the time to share your feedback with us. We value all comments as they help us reflect on and improve the care and service we provide.
We are sorry to hear that aspects of your experience did not meet your expectations. Resident engagement, clear communication, and ensuring...
Mum doesn't have a big appetite anymore but they do try to offer different options. Mum prefers more traditional options.
Thank you for your kind feedback. We're so pleased to hear that you're happy with the care, cleanliness and support provided by our team.
We appreciate your comments regarding interaction and mealtimes. Our team always aim to support residents in a way that respects their individual...
I am very happy and contented here, the staff are lovely and very caring and look after me well.
Thank you for sharing such kind feedback. I'm so pleased to hear that you're happy; it is our absolute pleasure to take care of you.
Mum is very well looked after and is included in all the activities which she enjoys.
Thank you so much for your kind words, I will ensure to let the team know. We're delighted she feels included and engaged, and we truly appreciate your feedback and support.
Home is very clean and tidy and the staff are excellent, always happy to help.
Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that you and your family have been pleased with the care your Mum has received over the past 2 years.
It means a great deal to us to know that you feel the home is clean and welcoming, and that our team's...
John has been using the Willows for more than 20 years for respite care. He is there at least four times annually. The staff are so good with him. They are all so cheerful, it makes it easier for me to leave him there for two weeks at a time because he is so well cared for. Thank you all the staff.
Thank you so much for your kind words. It truly means a great deal to us to hear how comfortable and well cared for John feels during his stays. We are delighted to have been able to support him-and you-over so many years.
We look forward to continuing to care for John for many years to come. Thank you again for your trust and appreciation.
My mother passed away peacefully after almost a year at The Willows. During her time there my mother received excellent compassionate care from the wonderful staff on Jasmine ward. They anticipated her needs and took great care to keep her relaxed and comfortable as she became more frail. My mother constantly praised their kindness. The staff always kept the family well informed and made us feel very welcome and indeed looked out for us too. We feel so very lucky that mum found such wonderful staff to look after her in her final months. Thank you.
Thank you so much for taking the time to write such a thoughtful review. The team will be truly touched to know the positive impact they made on you all. It was our privilege to care for your mum. Thank you
The Willows Care Home was a truly special place. The staff were/are amazing and cared for my mum with such kindness and love. They always made time for her and treated her with warmth and respect. She enjoyed the activities, especially the singing, which always made her smile. It was/is a happy careing home and our family will always be grateful for the comfort and compassion they have her. Knowing she was so well looked after meant the world to our family.
Thank you so much for sending such a beautiful review. It means a great deal to all of us, it was truly a privilege to care for her. Please know that our thoughts are with you and your family, and we're grateful to have been part of her life.
Mum in law spent 7 1/2 years in The Willows before her passing at the age of 98. She had vascular dementia and no mobility. In all that time she did not get a bedsore! Personal care was obviously very good. She was encouraged to eat but given freedom to choose, which I believe was the best for her. Staff were cheerful and kind, and did their very best for her. She was unable/unwilling to participate in group activities so I was very grateful for those which came to individual rooms - Busking Bob for example.
Thank you so much for taking the time to share these kind words. It was a privilege for us to care for your MIL. Our team will be delighted to hear your comments; we always aim to support independence and preferences. Thank you again for your trust and sharing your experience.
Mum is very happy here, she seems to very much enjoy being here. Staff are extremely attentive + friendly - there is a lovely atmosphere. Mum often tells me that the staff are her friends and that 'they like me'. I find communication to be excellent and staff on the unit keep me updated.
Thank you so much for your lovely feedback. We're thrilled to hear your mum is happy and feels at home with us. Its heartwarming to know she sees our team as friends thats exactly the kind of caring environment we aim to provide. We also really appreciate your comments on communication; keeping families informed is very important to us. Thanks again for your kind words!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 December 2024Good
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (5)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 13 May 2026
Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 25 Aug 2026Organiser: Excelcare The Willows Care Home
- 22 Sep 2026Organiser: Excelcare The Willows Care Home
- 20 Oct 2026Organiser: Excelcare The Willows Care Home
Accreditations
There are no accreditations posted yet for Excelcare The Willows Care Home.
Meet the Team (4)

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.
Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.
Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.
She has recently become our Operations Support Manager.

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.
Frequently Asked Questions about Excelcare The Willows Care Home
What types of Care is Excelcare The Willows Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare The Willows Care Home have?
There are 129 Single Rooms.
What are the Facilities & Services at Excelcare The Willows Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Excelcare The Willows Care Home to the centre of Milton Keynes?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service -more info.