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Excelcare The Willows Care Home

Heathercroft, Great Linford, Milton Keynes, Buckinghamshire MK14 5EG
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Excelcare The Willows Care Home, Milton Keynes
Excelcare The Willows Care Home, Milton Keynes
Excelcare The Willows Care Home, Milton Keynes

The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse...  

Care Provided by Excelcare The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,400From £1,400
Nursing CareFrom £1,500From £1,500
Nursing Dementia CareFrom £1,550From £1,550

Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sahr Mosery(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 3

Room Information

  • Single Rooms (129)
  • Single Rooms with ensuite Wet Room (129)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

Excelcare The Willows Care Home Reviews (158)

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9.9

Excelcare The Willows Care Home has a Review Score of 9.9 (9.853) out of 10, based on 52 reviews in the last 2 years. Over all time Excelcare The Willows Care Home has 158 reviews.

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Review from Abby C (Friend of Resident) published on 10 July 2026 Submitted via Website
Overall Experience
The Willows care home is a lovely place it's bright and spacious and the staff are always happy and smiling and helpful.
There always lots of Activities going on.

And it is well led by the management team.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your kind review. We're delighted to hear that you find The Willows to be a bright, spacious, and welcoming place. It's wonderful to know that our team's friendliness, helpfulness, and positive attitude have made such a great impression. We're also pleased that you've enjoyed the...  

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Review from Stephen P (Brother of Resident) published on 19 June 2026 Submitted via Postal Card
Overall Experience
We checked local care homes before choosing The Willows and were not disappointed. My sister's health and mental capacity had reached a point that careful care was needed, and that is what she received.

The staff were very professional and caring at all levels, we were kept well informed as a number of situations developed. The management were also very professional and caring. We felt so happy that we had chosen The Willows.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your kind and thoughtful review. We are truly grateful that you chose The Willows to care for your sister during such an important time.

It means a great deal to hear that our team provided the professional, compassionate, and attentive care that your sister needed, and that you...  

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Review from Audrey R (Resident / Service User) published on 4 June 2026 Submitted via Postal Card
Overall Experience

I am happy here, the food is good, my room is good, could be a bit larger but is adequate. Mostly the staff are kind and helpful. The cleaner are good and work well.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your lovely feedback. We're pleased to hear you're enjoying your stay, the food, and the service from our team. We appreciate your comments about the room size and are glad you found it comfortable. Your kind words about our staff and housekeeping team are greatly appreciated.

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Review from M W (Resident / Service User) published on 1 June 2026 Submitted via Postal Card
Overall Experience

My room is very nice and homely, the staff are so kind and happy

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your lovely feedback. We are so pleased to hear that you find your room nice and homely, and that our team have made such a positive impression with their kindness and cheerful attitude. Your comments mean a great deal to us and will be shared with the whole team.

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Review from Marion S (Resident / Service User) published on 1 June 2026 Submitted via Postal Card
Overall Experience

The staff are very friendly. My room is lovely we have lots of activities. I am very happy here.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your wonderful feedback. We are delighted to hear that you find the team very friendly and that you are happy with your lovely room. It's also great to know that you are enjoying the many activities we provide. Your kind words mean so much to us, and we are very pleased that you are happy here.

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Review from V H (Resident / Service User) published on 1 June 2026 Submitted via Postal Card
Overall Experience

Music, dancing, bingo. Like to laugh, like room, like people.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your lovely feedback. We are so happy to hear that you are enjoying the music, dancing, and bingo, and that there is lots of laughter and happiness around you. It's wonderful to know that you like your room and enjoy being with the people in the home. Your kind comments mean a great deal to us.

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Review from R B (Resident / Service User) published on 1 June 2026 Submitted via Postal Card
Overall Experience

I like living in the home. The staff are nice and helpful. My room is lovely.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your kind feedback. We are delighted to hear that you enjoy living in the home and that you find the team nice and helpful. It's also wonderful to know that you are happy with your lovely room. Your comments mean a lot to us and will be shared with the team.

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Review from Kathleen H (Resident / Service User) published on 1 June 2026 Submitted via Postal Card
Overall Experience

I am enjoying all the entertainments in the home.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your lovely feedback. We are so pleased to hear that you are enjoying all the entertainment and activities in the home. It's wonderful to know they are bringing you enjoyment, and we look forward to continuing to provide a happy and engaging environment for everyone.

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Review from Tony W (Resident / Service User) published on 1 June 2026 Submitted via Postal Card
Overall Experience

I am happy with the way I have been looked after over the past year. The staff have been helpful and cheerful. The food has been excellent with variety and accommodation first class.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your wonderful feedback. We are so pleased to hear that you have been happy with the care and support you've received over the past year. Your kind words about our team, food, and accommodation mean a great deal to us. I'll be sure to share your comments with the whole team - they will truly appreciate it.

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Review from Margaret A (Resident / Service User) published on 22 May 2026 Submitted via Postal Card
Overall Experience

Very good staff.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you Margaret, we are proud to take good care of you.

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Review from T A (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience

Some staff are more engaged in care than others. Many staff are sat on devices for extended periods of time while others pick up the slack. Staff have failed to informed correct adult in our family of medical treatment and doctors visits. Communication from some staff is poor. The cleaning staff on our unit are fab.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for taking the time to share your feedback with us. We value all comments as they help us reflect on and improve the care and service we provide.

We are sorry to hear that aspects of your experience did not meet your expectations. Resident engagement, clear communication, and ensuring...  

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Review from R B (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience
Good provision of care, cleaning very good, staff caring. Would like to see some staff sitting and interacting a bit more.

Mum doesn't have a big appetite anymore but they do try to offer different options. Mum prefers more traditional options.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your kind feedback. We're so pleased to hear that you're happy with the care, cleanliness and support provided by our team.

We appreciate your comments regarding interaction and mealtimes. Our team always aim to support residents in a way that respects their individual...  

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Review from Sandra M (Resident / Service User) published on 11 May 2026 Submitted via Postal Card
Overall Experience

I am very happy and contented here, the staff are lovely and very caring and look after me well.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for sharing such kind feedback. I'm so pleased to hear that you're happy; it is our absolute pleasure to take care of you.

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Review from Sarah F (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience

Mum is very well looked after and is included in all the activities which she enjoys.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for your kind words, I will ensure to let the team know. We're delighted she feels included and engaged, and we truly appreciate your feedback and support.

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Review from Patrick M (Son of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience
Myself and my family are very pleased with the level of care our Mum has received in her 2 1/2 years as a resident.

Home is very clean and tidy and the staff are excellent, always happy to help.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that you and your family have been pleased with the care your Mum has received over the past 2 years.

It means a great deal to us to know that you feel the home is clean and welcoming, and that our team's...  

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Review from Susie H (Wife of Resident) published on 15 April 2026 Submitted via Postal Card
Overall Experience

John has been using the Willows for more than 20 years for respite care. He is there at least four times annually. The staff are so good with him. They are all so cheerful, it makes it easier for me to leave him there for two weeks at a time because he is so well cared for. Thank you all the staff.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for your kind words. It truly means a great deal to us to hear how comfortable and well cared for John feels during his stays. We are delighted to have been able to support him-and you-over so many years.

We look forward to continuing to care for John for many years to come. Thank you again for your trust and appreciation.

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Review from Ann S (Daughter of Resident) published on 12 January 2026 Submitted via Website
Overall Experience

My mother passed away peacefully after almost a year at The Willows. During her time there my mother received excellent compassionate care from the wonderful staff on Jasmine ward. They anticipated her needs and took great care to keep her relaxed and comfortable as she became more frail. My mother constantly praised their kindness. The staff always kept the family well informed and made us feel very welcome and indeed looked out for us too. We feel so very lucky that mum found such wonderful staff to look after her in her final months. Thank you.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for taking the time to write such a thoughtful review. The team will be truly touched to know the positive impact they made on you all. It was our privilege to care for your mum. Thank you

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Review from Deborah L (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card
Overall Experience

The Willows Care Home was a truly special place. The staff were/are amazing and cared for my mum with such kindness and love. They always made time for her and treated her with warmth and respect. She enjoyed the activities, especially the singing, which always made her smile. It was/is a happy careing home and our family will always be grateful for the comfort and compassion they have her. Knowing she was so well looked after meant the world to our family.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for sending such a beautiful review. It means a great deal to all of us, it was truly a privilege to care for her. Please know that our thoughts are with you and your family, and we're grateful to have been part of her life.

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Review from Julie I (Daughter-in-law of Resident) published on 21 November 2025 Submitted via Postal Card
Overall Experience

Mum in law spent 7 1/2 years in The Willows before her passing at the age of 98. She had vascular dementia and no mobility. In all that time she did not get a bedsore! Personal care was obviously very good. She was encouraged to eat but given freedom to choose, which I believe was the best for her. Staff were cheerful and kind, and did their very best for her. She was unable/unwilling to participate in group activities so I was very grateful for those which came to individual rooms - Busking Bob for example.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for taking the time to share these kind words. It was a privilege for us to care for your MIL. Our team will be delighted to hear your comments; we always aim to support independence and preferences. Thank you again for your trust and sharing your experience.

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Review from Susan T (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card
Overall Experience

Mum is very happy here, she seems to very much enjoy being here. Staff are extremely attentive + friendly - there is a lovely atmosphere. Mum often tells me that the staff are her friends and that 'they like me'. I find communication to be excellent and staff on the unit keep me updated.

Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare The Willows Care Home

Thank you so much for your lovely feedback. We're thrilled to hear your mum is happy and feels at home with us. Its heartwarming to know she sees our team as friends thats exactly the kind of caring environment we aim to provide. We also really appreciate your comments on communication; keeping families informed is very important to us. Thanks again for your kind words!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 December 2024
Overall
Good
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (11) & Events (5)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 13 May 2026

    Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

Upcoming Events

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare The Willows Care Home.

Meet the Team (4)

Sahr Moseray
Sahr MoserayJob Title:Home ManagerJoined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.

Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.

Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna Blajerska
Justyna BlajerskaJob Title:Operations Support ManagerJoined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.

She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.

She has recently become our Operations Support Manager.

Gale Hills
Gale HillsJob Title:Business ManagerJoined: 2010

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.

Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne Bennett
Suzanne BennettJob Title:Home AdministratorJoined: 2023
Suzanne joined Excelcare in 2023.

She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

Frequently Asked Questions about Excelcare The Willows Care Home

What types of Care is Excelcare The Willows Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare The Willows Care Home have?

There are 129 Single Rooms.

What are the Facilities & Services at Excelcare The Willows Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Excelcare The Willows Care Home to the centre of Milton Keynes?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service -more info.