Excelcare The Willows Care Home

Heathercroft, Great Linford, Milton Keynes MK14 5EG
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9.8 156 Reviews
  • Excelcare The Willows Care Home, Milton Keynes
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.

The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.

In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.

Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.

Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.

A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.
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Care Provided by Excelcare The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1550
The price(s) shown are provided by the care home. Contact Excelcare The Willows Care Home for full pricing details and T&Cs.

Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sahr Mosery (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (129)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (129)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

Excelcare The Willows Care Home Reviews (156)

9.8

Excelcare The Willows Care Home has a Review Score of 9.8 (9.813) out of 10, based on 51 reviews in the last 2 years.
Over all time Excelcare The Willows Care Home has 156 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Excelcare The Willows Care Home
  • 57
  • 27
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Total of 156, showing 1-20
Review from Audrey R (Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here, the food is good, my room is good, could be a bit larger but is adequate. Mostly the staff are kind and helpful. The cleaner are good and work well.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for your lovely feedback. We're pleased to hear you're enjoying your stay, the food, and the service from our team. We appreciate your comments about the room size and are glad you found it comfortable. Your kind words about our staff and housekeeping team are greatly appreciated.
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Review from M W (Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My room is very nice and homely, the staff are so kind and happy
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for your lovely feedback. We are so pleased to hear that you find your room nice and homely, and that our team have made such a positive impression with their kindness and cheerful attitude. Your comments mean a great deal to us and will be shared with the whole team.
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Review from Marion S (Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly. My room is lovely we have lots of activities. I am very happy here.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for your wonderful feedback. We are delighted to hear that you find the team very friendly and that you are happy with your lovely room. It's also great to know that you are enjoying the many activities we provide. Your kind words mean so much to us, and we are very pleased that you are happy here.
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Review from V H (Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Music, dancing, bingo. Like to laugh, like room, like people.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for your lovely feedback. We are so happy to hear that you are enjoying the music, dancing, and bingo, and that there is lots of laughter and happiness around you. It's wonderful to know that you like your room and enjoy being with the people in the home. Your kind comments mean a great deal to us.
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Review from R B (Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living in the home. The staff are nice and helpful. My room is lovely.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for your kind feedback. We are delighted to hear that you enjoy living in the home and that you find the team nice and helpful. It's also wonderful to know that you are happy with your lovely room. Your comments mean a lot to us and will be shared with the team.
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Review from Kathleen H (Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying all the entertainments in the home.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for your lovely feedback. We are so pleased to hear that you are enjoying all the entertainment and activities in the home. It's wonderful to know they are bringing you enjoyment, and we look forward to continuing to provide a happy and engaging environment for everyone.
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Review from Tony W (Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the way I have been looked after over the past year. The staff have been helpful and cheerful. The food has been excellent with variety and accommodation first class.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for your wonderful feedback. We are so pleased to hear that you have been happy with the care and support you've received over the past year. Your kind words about our team, food, and accommodation mean a great deal to us. I'll be sure to share your comments with the whole team - they will truly appreciate it.
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Review from Margaret A (Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good staff.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you Margaret, we are proud to take good care of you.
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Review from T A (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some staff are more engaged in care than others. Many staff are sat on devices for extended periods of time while others pick up the slack. Staff have failed to informed correct adult in our family of medical treatment and doctors visits. Communication from some staff is poor. The cleaning staff on
our unit are fab.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for taking the time to share your feedback with us. We value all comments as they help us reflect on and improve the care and service we provide.

We are sorry to hear that aspects of your experience did not meet your expectations. Resident engagement, clear communication, and ensuring appropriate family members are kept informed are extremely important to us. Your concerns have been taken seriously and will be reviewed with our team to reinforce our standards and improve communication processes.

We would also like to clarify that our team use electronic devices as part of our digital care planning system to record care and communicate important clinical information. We appreciate this may not always be obvious to visitors, and we are taking steps to ensure devices are more clearly labelled. However, technology should never detract from resident engagement.

Thank you for highlighting the hard work of our cleaning team - your kind words will be shared with the team.
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Review from R B (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good provision of care, cleaning very good, staff caring. Would like to see some staff sitting and interacting a bit more.
Mum doesn't have a big appetite anymore but they do try to offer different options. Mum prefers more traditional options.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for your kind feedback. We're so pleased to hear that you're happy with the care, cleanliness and support provided by our team.

We appreciate your comments regarding interaction and mealtimes. Our team always aim to support residents in a way that respects their individual preferences and choices, while encouraging companionship and engagement wherever welcomed.

Thank you for taking the time to share your thoughts with us.
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Review from Sandra M (Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and contented here, the staff are lovely and very caring and look after me well.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you for sharing such kind feedback. I'm so pleased to hear that you're happy; it is our absolute pleasure to take care of you.
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Review from Sarah F (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very well looked after and is included in all the activities which she enjoys.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you so much for your kind words, I will ensure to let the team know. We're delighted she feels included and engaged, and we truly appreciate your feedback and support.
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Review from Patrick M (Son of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very pleased with the level of care our Mum has received in her 2 1/2 years as a resident.
Home is very clean and tidy and the staff are excellent, always happy to help.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you so much for your kind words and thoughtful feedback. We are delighted to hear that you and your family have been pleased with the care your Mum has received over the past 2 years.

It means a great deal to us to know that you feel the home is clean and welcoming, and that our team's support and dedication have made a positive difference. Your comments will be shared with all of our team, who work hard to provide the highest standard of care every day.

Thank you again for your continued trust and support.
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Review from Susie H (Wife of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
John has been using the Willows for more than 20 years for respite care. He is there at least four times annually. The staff are so good with him. They are all so cheerful, it makes it easier for me to leave him there for two weeks at a time because he is so well cared for. Thank you all the staff.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you so much for your kind words. It truly means a great deal to us to hear how comfortable and well cared for John feels during his stays. We are delighted to have been able to support him-and you-over so many years.

We look forward to continuing to care for John for many years to come. Thank you again for your trust and appreciation.
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Review from Ann S (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away peacefully after almost a year at The Willows. During her time there my mother received excellent compassionate care from the wonderful staff on Jasmine ward. They anticipated her needs and took great care to keep her relaxed and comfortable as she became more frail. My mother
constantly praised their kindness. The staff always kept the family well informed and made us feel very welcome and indeed looked out for us too. We feel so very lucky that mum found such wonderful staff to look after her in her final months. Thank you.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you so much for taking the time to write such a thoughtful review. The team will be truly touched to know the positive impact they made on you all. It was our privilege to care for your mum. Thank you
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Review from Deborah L (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Willows Care Home was a truly special place. The staff were/are amazing and cared for my mum with such kindness and love. They always made time for her and treated her with warmth and respect. She enjoyed the activities, especially the singing, which always made her smile. It was/is a happy careing
home and our family will always be grateful for the comfort and compassion they have her. Knowing she was so well looked after meant the world to our family.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you so much for sending such a beautiful review. It means a great deal to all of us, it was truly a privilege to care for her. Please know that our thoughts are with you and your family, and we're grateful to have been part of her life.
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Review from Julie I (Daughter-in-law of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum in law spent 7 1/2 years in The Willows before her passing at the age of 98. She had vascular dementia and no mobility. In all that time she did not get a bedsore! Personal care was obviously very good. She was encouraged to eat but given freedom to choose, which I believe was the best for her.
Staff were cheerful and kind, and did their very best for her. She was unable/unwilling to participate in group activities so I was very grateful for those which came to individual rooms - Busking Bob for example.
Reply from Gale Hills, Business Manager at Excelcare The Willows Care HomeThank you so much for taking the time to share these kind words. It was a privilege for us to care for your MIL. Our team will be delighted to hear your comments; we always aim to support independence and preferences. Thank you again for your trust and sharing your experience.
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Review from Susan T (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy here, she seems to very much enjoy being here. Staff are extremely attentive + friendly - there is a lovely atmosphere. Mum often tells me that the staff are her friends and that 'they like me'. I find communication to be excellent and staff on the unit keep me updated.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare The Willows Care HomeThank you so much for your lovely feedback. We're thrilled to hear your mum is happy and feels at home with us. Its heartwarming to know she sees our team as friends thats exactly the kind of caring environment we aim to provide. We also really appreciate your comments on communication; keeping families informed is very important to us. Thanks again for your kind words!
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Review from Sandra G (Respite Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Its a lovely place to get well and wonderful staff.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare The Willows Care HomeThank you for your kind words. We're so pleased our team's dedication and care are making a difference. Providing engaging and supportive experiences for our residents is our priority, and your feedback means a lot to us.
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Review from Keith N (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are always dedicated and very caring and go out of their way to provide as much stimulation as they can at all times.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare The Willows Care HomeThank you so much for your wonderful feedback. We're delighted to hear that our team's dedication and care are making a positive difference. Providing meaningful stimulation and creating a supportive environment for our residents is at the heart of what we do, and it's truly rewarding to know this is appreciated. Your kind words will be shared with the team-they'll be thrilled to hear them!
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Excelcare The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Excelcare The Willows Care Home is calculated as follows: ( (519 Excellents x 5) + (67 Goods x 4) + (13 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 604 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare The Willows Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Sahr

Sahr Moseray

Job Title: Home Manager Joined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.


Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.


Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna

Justyna Blajerska

Job Title: Operations Support Manager Joined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.


She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.


She has recently become our Operations Support Manager.

Gale

Gale Hills

Job Title: Business Manager Joined: 2010

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.


Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne

Suzanne Bennett

Job Title: Home Administrator Joined: 2023

Suzanne joined Excelcare in 2023.
She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

Frequently Asked Questions about Excelcare The Willows Care Home

What types of Care is Excelcare The Willows Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare The Willows Care Home have?

There are 129 Single Rooms.

What are the Facilities & Services at Excelcare The Willows Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Excelcare The Willows Care Home to the centre of Milton Keynes?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service - more info.