The Willows Care Centre

Heathercroft, Great Linford, Milton Keynes MK14 5EG

The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.

The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.

In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.

Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.

Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.

A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.

Group: Excelcare Holdings

Person in charge: Dionne Quy (Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 128 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Single Rooms: 128

Rooms with ensuite WC: 128

Weekly Charges Guide: Personal Care Single from £850 Nursing Care Single from £950 (These prices are only a guideline, please contact The Willows Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at any time.

Parking:

On site parking for visitors.

Latest Care Quality Commission* Report on The Willows Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for The Willows Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for The Willows Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.614 for The Willows Care Centre is calculated as follows: ( (88 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 127 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.43 Points relating to the number of positive Reviews for The Willows Care Centre is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 25.6 positive Reviews (128 registered maximum number of service users ÷ 5). 11 Reviews ÷ 25.6 Target = 0.430

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 The Willows Care Centre has a Review Score of 9 (9.044) from 11 Reviews


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Willows Care Centre?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Willows Care Centre

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Delighted that whenever we turn up, my brother-in-law always looks clean and tidy with fresh clothes, a made bed and clean room. Very impressed indeed with the care given.

How likely would you be to recommend The Willows Care Centre? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Teodor Sintejudean, Care Manager at The Willows Care Centre responded to this review on 30 Apr 2018:

Thank you very much for your positive feedback.

My father had spent 3 months in hospital prior to this admission. We (and he) had grown accustomed to low levels of stimulation and mobility, somewhat substandard care and chaotic communication. The welcome from The Willows began even before admission and staff were interacting cheerfully and constructively with him from the moment he arrived. The change in his demeanour was immediate; from a moribund, grey and miserable start - he perked up, smiled, sat out of bed (for the first time in weeks) and chatted amiably.
The facilities are well designed, amenable to personalisation and spotless and the care staff are practical, attentive, resourceful and kind.
My first impression of The Willows is very positive.

How likely would you be to recommend The Willows Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Dionne Quy, General Manager at The Willows Care Centre responded to this review on 27 Mar 2018:

Thank you for your kind review. It's always nice to hear the positive impact my team has and how they enrich the lives of the people who choose to live with us.

Our mother has gone from totally excluding herself from everyone within the care home to now befriending several other users within The Willows. We used to find her shut in her room with the lights off (this was her doing). Now she brings her friends to her room to show us her latest artworks and simply show off! It is very good knowing mum is totally safe. The WHOLE care team and management are truly amazing people we consider to be our extended family. Thank you for all you do every minute of every day. Real life "Angels".

How likely would you be to recommend The Willows Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Dionne Quy, General Manager at The Willows Care Centre responded to this review on 23 Mar 2018:

Thank you for the kind review - it's nice to hear that my team has had such a positive impact on Mum and her wellbeing.

My mum suffers from dementia and The Willows have a floor dedicated to this awful disease. The team are wonderful with the residents and families, supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated

How likely would you be to recommend The Willows Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother was admitted from hospital on Monday 21st November. It was her birthday (98 years) the next day. When I went in they had put balloons at her door and there was a card in the afternoon although my mother was not aware of what was going on. They brought in a birthday cake and sang Happy Birthday.
Sadly she died early on 23rd November. All the staff were so caring and thoughtful to my mother and me and my family. I was so pleased that she died in such lovely surroundings.
My thanks to all the staff.

How likely would you be to recommend The Willows Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I find all the staff kind, friendly and very caring. The grounds are kept well.

How likely would you be to recommend The Willows Care Centre? Likely

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Average Rating:   4.1 out of 5

Making a decision to choose a care home for a relative is hard but was made easier when The Willows was approached and we were shown the premises and were pleasantly surprised with the lovely, clean, safe environment. Dad has been a resident for several months and is happy, enjoys the food and finds the staff friendly and hard working. He has deteriorated over the past few months causing us worry but the staff are in regular contact with updates and they have addressed and acted on concerns/issues that have been raised by the family. They also support dad by working with local health professionals to obtain the best for him. When visiting, I've seen he is treated with care and respect, even at his most difficult and demanding times. Since his arrival, dad and the family have been well supported by all members of staff. Thank you.

How likely would you be to recommend The Willows Care Centre? Likely

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Average Rating:   4.1 out of 5

I was transferred from hospital to The Willows Care Centre after breaking my right leg in four places due to a very bad fall. The care I received was excellent, I had paralysis in my left arm and leg so I had to be hoisted out of bed daily. The nurses were wonderful and so warm and caring, and management staff.

How likely would you be to recommend The Willows Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

To know mum is safe, warm, with constant company and an outstanding team of staff. From domestic housekeeping, chefs, nurses, carers and management team - every day there is something to be enjoyed when visiting mum. She has improved in her general outlook of being a resident now, we feel blessed knowing she is totally safe and cared for in the very highest manner. Thank you.

How likely would you be to recommend The Willows Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in The willows for respite care 2006-2015, then for full-time care (private) from September 2015 - February 2017. I have always found the staff very friendly and helpful. Mum is now on the dementia ward. She also has eyesight, hearing, incontinence and mobility problems. The staff do a great job in difficult circumstances and treat all residents with care and respect. I do not think she would have better care in any of the other local homes.

How likely would you be to recommend The Willows Care Centre? Likely

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Average Rating:   3.7 out of 5

I have found The Willows to be very caring. Staff are very pleasant, always ready to answer questions. Very helpful to help with extra caring, cleaning etc beyond their job.

How likely would you be to recommend The Willows Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

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