The Willows Care Home

Heathercroft, Great Linford, Milton Keynes MK14 5EG
Review Us
9.8 138 Reviews
  • The Willows Care Home, Milton Keynes
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.

The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.

In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.

Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.

Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.

A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.
Show The Willows Care Home on the Map

Care Provided by The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1550

These prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sahr Mosery (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (129)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (129)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

The Willows Care Home Reviews (138)

9.8

The Willows Care Home has a Review Score of 9.8 (9.797) out of 10, based on 46 reviews in the last 2 years.
Over all time The Willows Care Home has 138 reviews.

Overall Experience
  • 108
  • 25
  • 2
  • 1
  • 2
Date Published
  • 138
  • 15
  • 26
  • 46
  • 92
Reviewer Connection to The Willows Care Home
  • 51
  • 26
  • 11
  • 10
  • 6
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 138, showing 1-20
Review from Lewis O (Grandson of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at the Willows have been amazing and gone every extra mile they could for nan and to ensure nan is safe and happy. Couldn't of asked for anything more of them have been a massive support for me and nan. Best in the business.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you so much for your wonderful review. We're truly touched by your kind words and so pleased to know that your Nan and family feel supported and cared for. Our team take great pride in going…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Willows has a light, airy and calming atmosphere as soon as you walk through the front doors. All the staff are pleasant and helpful and treat residents with kindness, understanding and dignity. Residents are encouraged to take part in activities both individually and in groups. Mum's room is kept
spotlessly clean and her clothing laundered well.
Food is cooked fresh daily with a good variety on the menu for residents to choose from (smells good too!).
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you very much for such a warm review. We're really happy to hear that you find our home so welcoming. Your kind words mean a lot to us and will be shared with the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susam H (Wife of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in full time for a year now. As a family, we are so pleased with the care, kindness and understanding from everyone. Thank you so much.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you very much for your kind review. It's lovely to hear that you and your family are pleased with the care and understanding provided by our team. Your appreciation means a great deal to us.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fred M (Husband of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful in all ways.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you so much for taking the time to complete a review; its lovely to hear that our team are providing every quality of care. Thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from George B (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and efficient staff. Louise has a very high regard for the staff. Her family is impressed with the care she receives.
Reply from Gale Hills, Business Manager at The Willows Care Home
Many thanks for your kind review, I will be sure to pass on you lovely comments to our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah F (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like coming to The Willows when my mum is anxious, I get worried but I always find the reception and admin lady Suzanne a great comfort. Mum gets anxious and the staff really try to help to calm her she gets involved in activities.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you so much for sharing this lovely review. It's wonderful to hear that you feel supported when you visit. Our Admin and reception team along with our care team work incredibly hard to support…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard S (Husband of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in The Willows for several weeks now and I have delighted with the level of care that she has experienced. The carers have been excellent, and sympathetic also the nursing care has also been similarly excellent.
Reply from Lorna Brown, Sales & Marketing Business Partner at The Willows Care Home
Thank you so much for your kind words. We're really pleased to hear that your wife has received such excellent care at The Willows. Our team works hard to provide compassionate, high-quality support,…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dee G (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum quality of life has greatly improved since coming to the Willows. Nothing is too much trouble for any of the staff and I know mum feels safe and happy. I can relax knowing that she is well-cared for when Im not with her and I look forward to visiting and being able to just enjoy my time with her.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you so much for your kind review. Its lovely to hear your mum feels safe and happy here, and that you can enjoy your time together. The team will be thrilled to know their care means so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia S (Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel at home and well looked after. The staff are excellent towards my needs.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you for sending such a lovely review. It truly means a lot to us to know that you feel at home and well looked after. If there's ever anything more we can do for you, please do not hesitate to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here has been a pleasure. The staff are excellent, I'll remember them always for their kindness to me, a big thank you to all of them.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay and that our team made a lasting impression on you. It was a pleasure having you with us, and I will share…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N S (Friend of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited The Willows to see a neighbour who is on respite there, I was pleasantly surprised at how clean and kept the place was, all the staff members were lovely and very attentive. My neighbour is very happy and content being in your home and I could not thank the staff enough. Keep up the good work.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you so much for sharing your experience with us, and for taking the time to leave such a kind review. I will ensure our team members are informed. Thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently visited a neighbour at the Willows Care Home and I was pleasantly surprised by the clean environment and the friendliness of the staff. The room was light and airy. I noticed the attention from the staff towards the residents was caring and helpful.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you for taking the time to complete such a lovely review. Its always rewarding to know our team are recognised. We truly appreciate your comments and hope to welcome you again in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A F (Friend of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend now finds herself in the care of The Willows. I was not sure what to expect, but I can honestly say I was pleasantly surprised. On entering the home, I was welcomed and asked if I would like to be shown to her room. Her room is airy and bright and has been recently refurbished. The staff
were so friendly and kind, and I felt so at ease. Thank you all for taking such good care of my friend.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you for completing such a heart warming review. It is lovely to hear you had such a positive visit, and I will ensure our team members are informed. Thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I H (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother came to stay at The Willows in April 2025. We found the home to be very warm and comfortable. Although out mother was there only for a few days, the standard of care was very professional and in my opinion first class. The care and support shown, not only to our mother, but to her family,
was amazing; nothing was too much trouble for them, and we as a family were truly grateful to The Willows.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you so much for your kind and thoughtful words; it means a great deal to us all to receive such positive feedback. It was our absolute pleasure to be there for you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gaynor L (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thankyou everyone for looking after my dad for respite while we have a holiday.
He is very well looked after
Nothing is too much trouble
Food is lovely and lovely staff
My dad enjoys going in there for respite , which puts our mind at ease , we do not worry leaving him. Thanks everyone
Reply from Celia Hardill, Regional Director (Milton Keynes) at The Willows Care Home
Thank you for the lovely review for the Willows. It's heart warming to hear that your Dad is happy and well cared for. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina M (Husband of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at The Willows were very friendly and helpful during my husband's last few months of his life and straight after his death at the beginning of May were there for me then too.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you so much for sharing your experience with us, and for taking the time to leave such a kind review. As you know our door is always open should you ever want to pop in for a chat.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nilani (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staffs at care home looked after my dad with genuine care.
They all were very kind to my dad.
They all were looking after him like family.
My dad also happy during his stay.
As a daughter I can access the staff anytime if I had any questions. Very helpful.
Reply from Gale Hills, Business Manager at The Willows Care Home
Many thanks for your kind review. It truly means a lot to the whole team at The Willows to know our care and support made such a difference to both you and your dad. Kindest regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother is of a high standard. She is always clean and tidy, and seems to be comfortable and content, even though she would rather be at home, she understands that it is important to give the care she needs.
Reply from Celia Hardill, Regional Director (Milton Keynes) at The Willows Care Home
Thank you for your review for The Willows, it's good to hear that you are happy with the standards of the home and your Mum is as content as can be. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Respite Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for 3 weeks and have found the experience very good, the staff, food, and facilities are in excellent order. I would recommend this rehab centre and care home to anyone that needs good care and can only conclude that I was looked after perfectly.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you so much for kind review. We appreciate your feedback and are delighted to hear of your positive experience. We wish you all the very best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E D (Wife of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall experience was very good. The food was excellent and the compassion shown was very good. The communication with the different staff was excellent, I managed to step back and the staff took charge, this made my time whilst he was here more enjoyable.
Reply from Gale Hills, Business Manager at The Willows Care Home
Thank you for your lovely review. It's lovely to hear you had such a positive experience, I will pass your kind feedback to our team members. Thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.797 for The Willows Care Home is calculated as follows: ( (459 Excellents x 5) + (68 Goods x 4) + (11 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 543 Ratings = 4.797
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (4)

Sahr

Sahr Moseray

Job Title: Home Manager Joined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.


Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.


Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna

Justyna Blajerska

Job Title: Operations Support Manager Joined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.


She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.


She has recently become our Operations Support Manager.

Gale

Gale Hills

Job Title: Business Manager Joined: 2010

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.


Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne

Suzanne Bennett

Job Title: Home Administrator Joined: 2023

Suzanne joined Excelcare in 2023.
She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

Frequently Asked Questions about The Willows Care Home

What types of Care is The Willows Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willows Care Home have?

There are 129 Single Rooms.

What are the Facilities & Services at The Willows Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Willows Care Home to the centre of Milton Keynes?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Home to verify any information. View our terms and conditions. The Willows Care Home has an Enhanced Service - more info.