The Willows Care Home

Heathercroft, Great Linford, Milton Keynes MK14 5EG
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9.7 136 Reviews
  • The Willows Care Home, Milton Keynes
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.

The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.

In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.

Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.

Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.

A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 130 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Sahr Mosery (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (130)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

The Willows Care Home Reviews (136)

9.7

The Willows Care Home has a Review Score of 9.7 (9.724) out of 10, based on 46 reviews in the last 2 years.
Over all time The Willows Care Home has 136 reviews.

Overall Experience
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  • 25
  • 2
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Date Published
  • 136
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Reviewer Connection to The Willows Care Home
  • 53
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Total of 136, showing 1-20
Review from Dee G (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum quality of life has greatly improved since coming to the Willows. Nothing is too much trouble for any of the staff and I know mum feels safe and happy. I can relax knowing that she is well-cared for when Im not with her and I look forward to visiting and being able to just enjoy my time with her.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your kind review. Its lovely to hear your mum feels safe and happy here, and that you can enjoy your time together. The team will be thrilled to know their care means so much.

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Review from Patricia S (Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel at home and well looked after. The staff are excellent towards my needs.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for sending such a lovely review. It truly means a lot to us to know that you feel at home and well looked after. If there's ever anything more we can do for you, please do not hesitate to let us know.

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Review from S H (Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here has been a pleasure. The staff are excellent, I'll remember them always for their kindness to me, a big thank you to all of them.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay and that our team made a lasting impression on you. It was a pleasure having you with us, and I will share your appreciation with our team.

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Review from N S (Friend of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited The Willows to see a neighbour who is on respite there, I was pleasantly surprised at how clean and kept the place was, all the staff members were lovely and very attentive. My neighbour is very happy and content being in your home and I could not thank the staff enough. Keep up the good work.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for sharing your experience with us, and for taking the time to leave such a kind review. I will ensure our team members are informed. Thank you again.

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Review from B B (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently visited a neighbour at the Willows Care Home and I was pleasantly surprised by the clean environment and the friendliness of the staff. The room was light and airy. I noticed the attention from the staff towards the residents was caring and helpful.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for taking the time to complete such a lovely review. Its always rewarding to know our team are recognised. We truly appreciate your comments and hope to welcome you again in the future.

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Review from A F (Friend of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend now finds herself in the care of The Willows. I was not sure what to expect, but I can honestly say I was pleasantly surprised. On entering the home, I was welcomed and asked if I would like to be shown to her room. Her room is airy and bright and has been recently refurbished. The staff
were so friendly and kind, and I felt so at ease. Thank you all for taking such good care of my friend.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for completing such a heart warming review. It is lovely to hear you had such a positive visit, and I will ensure our team members are informed. Thank you again.

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Review from I H (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother came to stay at The Willows in April 2025. We found the home to be very warm and comfortable. Although out mother was there only for a few days, the standard of care was very professional and in my opinion first class. The care and support shown, not only to our mother, but to her family,
was amazing; nothing was too much trouble for them, and we as a family were truly grateful to The Willows.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your kind and thoughtful words; it means a great deal to us all to receive such positive feedback. It was our absolute pleasure to be there for you all.

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Review from Gaynor L (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thankyou everyone for looking after my dad for respite while we have a holiday.
He is very well looked after
Nothing is too much trouble
Food is lovely and lovely staff
My dad enjoys going in there for respite , which puts our mind at ease , we do not worry leaving him. Thanks everyone
Reply from Celia Hardill, Regional Director (Milton Keynes) at The Willows Care Home

Thank you for the lovely review for the Willows. It's heart warming to hear that your Dad is happy and well cared for. Kind regards

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Review from S H (Wife of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into the Willows as a resident in June 2024. As a family we are so grateful as to the kindness, understanding, patience and genuine care he has received from everyone. Nothing is too much trouble! Everywhere is so clean, tidy and organised. The staff are amazing! We cannot thank the
Willows enough for making what is a difficult time for all of us so much better in so many ways!
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your kind words and for taking the time to share your experience. Knowing that we have made a difference means the world to us. If there is ever anything more we can do, please do not hesitate to reach out. Many thanks again.

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Review from Tina M (Husband of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at The Willows were very friendly and helpful during my husband's last few months of his life and straight after his death at the beginning of May were there for me then too.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for sharing your experience with us, and for taking the time to leave such a kind review. As you know our door is always open should you ever want to pop in for a chat.

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Review from Nilani (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staffs at care home looked after my dad with genuine care.
They all were very kind to my dad.
They all were looking after him like family.
My dad also happy during his stay.
As a daughter I can access the staff anytime if I had any questions. Very helpful.
Reply from Gale Hills, Business Manager at The Willows Care Home

Many thanks for your kind review. It truly means a lot to the whole team at The Willows to know our care and support made such a difference to both you and your dad. Kindest regards

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Review from B B (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother is of a high standard. She is always clean and tidy, and seems to be comfortable and content, even though she would rather be at home, she understands that it is important to give the care she needs.
Reply from Celia Hardill, Regional Director (Milton Keynes) at The Willows Care Home

Thank you for your review for The Willows, it's good to hear that you are happy with the standards of the home and your Mum is as content as can be. Kind regards

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Review from S O (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to The Willows Care Home to visit a relative over the Christmas period on several occasions, one being the light switch on, what an amazing time, the atmosphere was amazing and everyone singing and enjoying themselves made my day. I came a lot over Christmas and I felt the atmosphere was uplifting
and all the staff encouraged the residents to participate in the activities. Christmas day was wonderful, the food was really good and being able to spend time with the family, knowing Mum was still in a caring environment really helped with taking away the stress of the day. I would give this home 10 out of 10 for everything and we look forward to what the year ahead will bring.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your very kind review. We are so pleased you enjoyed the Christmas Light Switch on, it truly was a magical day. I will pass your feedback onto our wonderful team members.

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Review from S H (Respite Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for 3 weeks and have found the experience very good, the staff, food, and facilities are in excellent order. I would recommend this rehab centre and care home to anyone that needs good care and can only conclude that I was looked after perfectly.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for kind review. We appreciate your feedback and are delighted to hear of your positive experience. We wish you all the very best.

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Review from E D (Wife of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall experience was very good. The food was excellent and the compassion shown was very good. The communication with the different staff was excellent, I managed to step back and the staff took charge, this made my time whilst he was here more enjoyable.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for your lovely review. It's lovely to hear you had such a positive experience, I will pass your kind feedback to our team members. Thank you

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Review from Michael S (Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like my stay here. Everyone is helpful and supportive.
Reply from Celia Hardill, Regional Director (Milton Keynes) at The Willows Care Home

Thank you for your review. It's great to hear that you are happy with the home. Best wishes to you. Kind regards.

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Review from M P (Wife of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in for a year at The Willows and I cannot praise all the staff enough for their excellent care of him. I went in for a 1week respite while my daughter and partner went on holiday and it was like being in a family home. I am mobile and was able to enjoy so much there. Thank you for the
wonderful care by the brilliant staff. The food was great plenty of it and it was so clean and lovely. Thank you again for making his last year comfortable, he made great friends with the staff. The Willows is a lovely place in every way.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for taking the time to send in such a lovely review. It's lovely to hear you were so happy with all aspects of care given to you both and you both felt so comfortable and at home with us. Many thanks.

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Review from Steve H (Son of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has spent six weeks in rehabilitation/assessment care. He's been well cared for and treated with dignity.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for sharing your Dad's experience with us and for taking the time to leave such a lovely review. Many thanks.

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Review from B S (Wife of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have found The Willows Care Home very welcoming. The staff, the nurses and all levels of management very available. I think most of all we have all felt so comfortable and at home. Very important. Thank you.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for your kind review. Its lovely to hear you feel at home and so comfortable here. If there is anything you ever need you know our door is always open. Kindest regards.

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Review from Mary K (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love this home, it is very much a home too! They really care about the residents and their families. I will always be grateful that my mum got a place here.
Reply from Celia Hardill, Regional Director (Milton Keynes) at The Willows Care Home

Thank you for your kind review for The Willows. It is lovely to hear that you are happy with the home and also that your Mum is too. Merry Christmas and all the best for the year to come. Kind regards.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for The Willows Care Home is calculated as follows: ( (446 Excellents x 5) + (65 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (15 Very Poors x 1) ) ÷ 537 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Sahr

Sahr Moseray

Job Title: Home Manager Joined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.


Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.


Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna

Justyna Blajerska

Job Title: Operations Support Manager Joined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.


She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.


She has recently become our Operations Support Manager.

Gale

Gale Hills

Job Title: Business Manager Joined: 2010

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.


Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne

Suzanne Bennett

Job Title: Home Administrator Joined: 2023

Suzanne joined Excelcare in 2023.
She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

Frequently Asked Questions about The Willows Care Home

What types of Care is The Willows Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willows Care Home have?

There are 130 Single Rooms.

What are the Facilities & Services at The Willows Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Willows Care Home to the centre of Milton Keynes?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Home to verify any information. View our terms and conditions. The Willows Care Home has an Enhanced Service - more info.