The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse...
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.
The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.
In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.
Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.
Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.
A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.
Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:
Nursing fees are exclusive of FNC. Fees shown are starting rates and may vary depending on individual care needs.
The price(s) shown are provided by the care home. Contact Excelcare The Willows Care Home for full pricing details and T&Cs.
Excelcare The Willows Care Home has a Review Score of 9.9 (9.877) out of 10, based on 56 reviews in the last 2 years.
Over all time Excelcare The Willows Care Home has 164 reviews.
Seems a very peaceful home and relaxing for residents and visitors. The family liaison lady is very friendly but both times I have visited, reception could be a bit more friendly. Not so much 'jobs worth'.
Seems a very peaceful home and relaxing for residents and visitors. The family liaison lady is very friendly but both times I have visited, reception could be a bit more friendly. Not so much 'jobs worth'.
The Willows is a lovely home. My mum was only there for a short while due to hospital visits and respite. Her stay at The Willows was a good one. The home, unfortunately, is understaffed at present, but this didn't reflect on the care Mum received. The staff all made Mum very welcome. These people...
The Willows is a lovely home. My mum was only there for a short while due to hospital visits and respite. Her stay at The Willows was a good one. The home, unfortunately, is understaffed at present, but this didn't reflect on the care Mum received. The staff all made Mum very welcome. These people need more credit for what they do every day.
Thank you for your review and we were pleased your Mum had a good stay in the home. The staffing in the home has since undergone a review with the new manager and we have recruited some excellent carers in the home. We are delighted to say we are increasing the activities hours also, which I am sure the residents will enjoy. Thanks again. Kind regards Celia Hardill.
As a visitior I have found The Willows Care Home to be a well-run care home. Conditions are very good and the staff very caring, helpful and attentive.
As a visitior I have found The Willows Care Home to be a well-run care home. Conditions are very good and the staff very caring, helpful and attentive.
Many thanks for your review of The Willows, it is good to hear that you are happy with the home. We are currently working on the new menus and activity programme in the home so we should be able to see yet more improvement. Rob Ashton is the new manager and is always happy to discuss any issues you may have. Kind regards.
All the staff are very caring and helpful. They are also very strict with the covid rules.
All the staff are very caring and helpful. They are also very strict with the covid rules.
Thank you for your kind review of The Willows and it is good to hear that the staff have following the covid rules. Kind regards.
Staff are consistently professional, polite, and helpful. Although my dad can be curmudgeonly and difficult, the staff...
Staff are consistently professional, polite, and helpful. Although my dad can be curmudgeonly and difficult, the staff treat him with affection, kindness and respect on a continuum. They deal with his memory loss and “ideas of reference” with skill and kindness. Despite his decline into dementia, he spontaneously told me on my last visit that staff treat him very well. During his last admission to an acute general ward, he told me he couldn’t wait to get “home” (i.e., The Willows). I am a retired mental health nurse/manager and have managed acute mental health wards so am qualified to say - I couldn’t think of a better place for my dad to receive his care. Please pass my sincere thanks to all staff for their tender ministrations.
Thank you for your words of praise for the staff and it's good to hear the staff have looked after Dad. I will certainly pass these on to them. Kind regards.
Communication; the staff stay in regular contact with me by telephone. My mum has had to have two visits recently to the hospital (not Covid related), the staff have kept me fully informed of any changes and asked my opinion on how my mum's care should proceed. The staff have listened to and...
Communication; the staff stay in regular contact with me by telephone. My mum has had to have two visits recently to the hospital (not Covid related), the staff have kept me fully informed of any changes and asked my opinion on how my mum's care should proceed. The staff have listened to and engaged with me, and we have come to the best interest decisions for my mum.
There have been regular emails on updates relating to Covid 19 and visiting rights and regulations.
Person-centred care.My mum is diagnosed with Dementia, the nursing and care staff know my mum. The staff have detailed plans for her care needs. Most importantly to me, they engage in her favourite past times, which keep her fragile mental health well. For example, my mum loves music. The staff play music to her from an iPad and sit with her, which she enjoys immensely. Staff also sit with her and look at pictures of dogs and wildlife to gain her interest
Thank you to The Willows for caring for my mum.
Thank you so much for your lovely comments; your appreciation means a lot to the staff team at The Willows.
We have been really impressed by The Willows. The caring and dedicated staff are always available, the cleanliness, the friendliness and sheer compassion that is shown by everyone there. We visited at odd times for months and all the time all the residents looked clean and so well looked after. It...
We have been really impressed by The Willows. The caring and dedicated staff are always available, the cleanliness, the friendliness and sheer compassion that is shown by everyone there. We visited at odd times for months and all the time all the residents looked clean and so well looked after. It is so good there are lovely homes like this. Thank you, everyone at The Willows.
Thank you for you kind review, I have passed your comments on to the staff.
My mum was always cared for in a professional manner. They always made for her.
My mum was always cared for in a professional manner. They always made for her.
Thank you for your review. It was a pleasure having your mum staying with us and she is greatly missed. I will be looking into your comments regarding activities.
In the 3 years that Mum has been in the care of The Willows, she has been treated by all the staff equally well. The premises is very well run and over the whole time, we have become to know all the staff as friends!
In the 3 years that Mum has been in the care of The Willows, she has been treated by all the staff equally well. The premises is very well run and over the whole time, we have become to know all the staff as friends!
Thank you for your review, it was a pleasure having your mother stay with us, the staff have fond memories of her 100th Birthday.
My mother passed away recently having been a resident at The Willows for 4 years. In the years that she was resident, she was treated with care, compassion and respect. During the last few days of her life the care was exemplary and not only was mum treated with respect and TLC, so was I.
My mother passed away recently having been a resident at The Willows for 4 years. In the years that she was resident, she was treated with care, compassion and respect. During the last few days of her life the care was exemplary and not only was mum treated with respect and TLC, so was I.
Thank you for your kind review. It was a pleasure and privilege to have been able to care for your mum.
The Willows Care Centre really looked after my wife extremely well from the time she arrived until her death. The managers, nurses and carers were brilliant. Her room and bed were always clean. All her food was nicely prepared. They also fed her whenever it was needed.
The Willows Care Centre really looked after my wife extremely well from the time she arrived until her death. The managers, nurses and carers were brilliant. Her room and bed were always clean. All her food was nicely prepared. They also fed her whenever it was needed.
Thank you for your kind review. It was a pleasure and a privilege to have been involved in your wife's care.
Our granny at 96 years old has been living independently but needs changed and granny was initially adamant not to go to a care home. The staff at The Willows Care Home from the outset were patient, knowledgeable, kind and professional. To the point that granny decided The Willows was the place for...
Our granny at 96 years old has been living independently but needs changed and granny was initially adamant not to go to a care home. The staff at The Willows Care Home from the outset were patient, knowledgeable, kind and professional. To the point that granny decided The Willows was the place for her to be and moved from her family home of 73 years. The care at The Willows has been spot on, granny was happy, warm, clean and well fed and we as a family were well supported no matter what time we needed anything. Thank you.
Thank you for you kind review, it was a pleasure to have had the privilege of having your granny stay with us
Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
Thank you for your review. Your feedback is appreciated and will be passed on to all the staff.
My stay here has been very restful. I have been well cared for by wonderful staff.
My stay here has been very restful. I have been well cared for by wonderful staff.
Thank you for kind comments. We wish you well in your new home and it was a pleasure have you stay with us on respite.
Mum loved her stay at The Willows and was sad to leave, but she has gone to stay at Castlemead permanently. Staff helpful and friendly. Made Mum very welcome.
Mum loved her stay at The Willows and was sad to leave, but she has gone to stay at Castlemead permanently. Staff helpful and friendly. Made Mum very welcome.
Thank you for your review. It was a pleasure having your mother stay with us. I hope she has settled in and is enjoying her time at Castlemead.
Our mother has gone from totally excluding herself from everyone within the care home to now befriending several other users within The Willows. We used to find her shut in her room with the lights off (this was her doing). Now she brings her friends to her room to show us her latest artworks and...
Our mother has gone from totally excluding herself from everyone within the care home to now befriending several other users within The Willows. We used to find her shut in her room with the lights off (this was her doing). Now she brings her friends to her room to show us her latest artworks and simply show off! It is very good knowing mum is totally safe. The WHOLE care team and management are truly amazing people we consider to be our extended family. Thank you for all you do every minute of every day. Real life "Angels".
Thank you for the kind review - it's nice to hear that my team has had such a positive impact on Mum and her wellbeing.
My mum...
My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated
My mother was admitted from hospital on Monday 21st November. It was her birthday (98 years) the next day. When I went in they had put balloons at her door and there was a card in the afternoon although my mother was not aware of what was going on. They brought in a birthday cake and sang Happy...
My thanks to all the staff.
I find all the staff kind, friendly and very caring. The grounds are kept well.
I find all the staff kind, friendly and very caring. The grounds are kept well.
Making a decision to choose a care home for a relative is hard but was made easier when The Willows was approached and we were shown the premises and were pleasantly surprised with the lovely, clean, safe environment. Dad has been a resident for several months and is happy, enjoys the food and...
Making a decision to choose a care home for a relative is hard but was made easier when The Willows was approached and we were shown the premises and were pleasantly surprised with the lovely, clean, safe environment. Dad has been a resident for several months and is happy, enjoys the food and finds the staff friendly and hard working. He has deteriorated over the past few months causing us worry but the staff are in regular contact with updates and they have addressed and acted on concerns/issues that have been raised by the family. They also support dad by working with local health professionals to obtain the best for him. When visiting, I've seen he is treated with care and respect, even at his most difficult and demanding times. Since his arrival, dad and the family have been well supported by all members of staff. Thank you.
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Residents at The Willows Care Home in Milton Keynes have been enjoying a fantastic partnership with MK Dons Football Club, giving them the opportunity to stay active through football-themed fitness...
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...
There are no accreditations posted yet for Excelcare The Willows Care Home.
Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from...
Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.
Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.
Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.
Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and...
Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.
She has recently become our Operations Support Manager.
Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is...
Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.
She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.
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