The Willows Care Home

Heathercroft, Great Linford, Milton Keynes MK14 5EG
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9.7 136 Reviews
  • The Willows Care Home, Milton Keynes
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.

The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.

In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.

Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.

Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.

A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 130 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • RESPITE Self-Funded Nursing Care: from £1450

These prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements.

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sahr Mosery (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (130)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

The Willows Care Home Reviews (136)

Total of 136, showing 121-136
9.7

The Willows Care Home has a Review Score of 9.7 (9.721) out of 10, based on 47 reviews in the last 2 years. Over all time The Willows Care Home has 136 reviews.

Overall Experience

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Date Published

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Review from Howard B (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 3 years that Mum has been in the care of The Willows, she has been treated by all the staff equally well. The premises is very well run and over the whole time, we have become to know all the staff as friends!

Reply from Dionne Quy, Manager at The Willows Care Home

Thank you for your review, it was a pleasure having your mother stay with us, the staff have fond memories of her 100th Birthday.

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Review from L A (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away recently having been a resident at The Willows for 4 years. In the years that she was resident, she was treated with care, compassion and respect. During the last few days of her life the care was exemplary and not only was mum treated with respect and TLC, so was I.

Reply from Dionne Quy, Manager at The Willows Care Home

Thank you for your kind review. It was a pleasure and privilege to have been able to care for your mum.

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Review from Laurence P (Husband of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows Care Centre really looked after my wife extremely well from the time she arrived until her death. The managers, nurses and carers were brilliant. Her room and bed were always clean. All her food was nicely prepared. They also fed her whenever it was needed.

Reply from Dionne Quy, Manager at The Willows Care Home

Thank you for your kind review. It was a pleasure and a privilege to have been involved in your wife's care.

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Review from Chris B (Grandson of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our granny at 96 years old has been living independently but needs changed and granny was initially adamant not to go to a care home. The staff at The Willows Care Home from the outset were patient, knowledgeable, kind and professional. To the point that granny decided The Willows was the place for
her to be and moved from her family home of 73 years. The care at The Willows has been spot on, granny was happy, warm, clean and well fed and we as a family were well supported no matter what time we needed anything. Thank you.

Reply from Dionne Quy, Manager at The Willows Care Home

Thank you for you kind review, it was a pleasure to have had the privilege of having your granny stay with us

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Review from Chrissie T (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.

Reply from Dionne Quy, Manager at The Willows Care Home

Thank you for your review. Your feedback is appreciated and will be passed on to all the staff.

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Review from Janet V (Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been very restful. I have been well cared for by wonderful staff.

Reply from Dionne Quy, Manager at The Willows Care Home

Thank you for kind comments. We wish you well in your new home and it was a pleasure have you stay with us on respite.

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Review from A F (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loved her stay at The Willows and was sad to leave, but she has gone to stay at Castlemead permanently. Staff helpful and friendly. Made Mum very welcome.

Reply from Dionne Quy, Manager at The Willows Care Home

Thank you for your review. It was a pleasure having your mother stay with us. I hope she has settled in and is enjoying her time at Castlemead.

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Review from Lyn B (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has gone from totally excluding herself from everyone within the care home to now befriending several other users within The Willows. We used to find her shut in her room with the lights off (this was her doing). Now she brings her friends to her room to show us her latest artworks and simply
show off! It is very good knowing mum is totally safe. The WHOLE care team and management are truly amazing people we consider to be our extended family. Thank you for all you do every minute of every day. Real life "Angels".

Reply from Dionne Quy, General Manager at The Willows Care Home

Thank you for the kind review - it's nice to hear that my team has had such a positive impact on Mum and her wellbeing.

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Review from Carol T (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffers from dementia and The Willows have a floor dedicated to this awful disease. The team are wonderful with the residents and families, supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
My mum recently
had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated

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Review from G M (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted from hospital on Monday 21st November. It was her birthday (98 years) the next day. When I went in they had put balloons at her door and there was a card in the afternoon although my mother was not aware of what was going on. They brought in a birthday cake and sang Happy Birthday.
Sadly she died early on 23rd November. All the staff were so caring and thoughtful to my mother and me and my family. I was so pleased that she died in such lovely surroundings.
My thanks to all the staff.

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Review from Douglas W (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff kind, friendly and very caring. The grounds are kept well.

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Review from J H (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Making a decision to choose a care home for a relative is hard but was made easier when The Willows was approached and we were shown the premises and were pleasantly surprised with the lovely, clean, safe environment. Dad has been a resident for several months and is happy, enjoys the food and finds
the staff friendly and hard working. He has deteriorated over the past few months causing us worry but the staff are in regular contact with updates and they have addressed and acted on concerns/issues that have been raised by the family. They also support dad by working with local health professionals to obtain the best for him. When visiting, I've seen he is treated with care and respect, even at his most difficult and demanding times. Since his arrival, dad and the family have been well supported by all members of staff. Thank you.

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Review from G C (Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was transferred from hospital to The Willows Care Centre after breaking my right leg in four places due to a very bad fall. The care I received was excellent, I had paralysis in my left arm and leg so I had to be hoisted out of bed daily. The nurses were wonderful and so warm and caring, and management
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Review from Michael B (Son-in-law of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To know mum is safe, warm, with constant company and an outstanding team of staff. From domestic housekeeping, chefs, nurses, carers and management team - every day there is something to be enjoyed when visiting mum. She has improved in her general outlook of being a resident now, we feel blessed knowing
she is totally safe and cared for in the very highest manner. Thank you.

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Review from S B (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in The willows for respite care 2006-2015, then for full-time care (private) from September 2015 - February 2017. I have always found the staff very friendly and helpful. Mum is now on the dementia ward. She also has eyesight, hearing, incontinence and mobility problems. The staff
do a great job in difficult circumstances and treat all residents with care and respect. I do not think she would have better care in any of the other local homes.

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Review from Pauline H (Wife of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found The Willows to be very caring. Staff are very pleasant, always ready to answer questions. Very helpful to help with extra caring, cleaning etc beyond their job.

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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for The Willows Care Home is calculated as follows: ( (453 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (15 Very Poors x 1) ) ÷ 549 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (4)

Sahr

Sahr Moseray

Job Title: Home Manager

Joined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.


Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.


Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna

Justyna Blajerska

Job Title: Operations Support Manager

Joined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.


She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.


She has recently become our Operations Support Manager.

Gale

Gale Hills

Job Title: Business Manager

Joined: 2010

Gale has been with Excelcare for 14 years, appointed as Regional Administration Manager.


Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne

Suzanne Bennett

Job Title: Home Administrator

Joined: 2023

Suzanne joined Excelcare in 2023.
She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

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