The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse...
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.
The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.
In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.
Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.
Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.
A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.
Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:
Nursing fees are exclusive of FNC. Fees shown are starting rates and may vary depending on individual care needs.
The price(s) shown are provided by the care home. Contact Excelcare The Willows Care Home for full pricing details and T&Cs.
Excelcare The Willows Care Home has a Review Score of 9.9 (9.877) out of 10, based on 56 reviews in the last 2 years.
Over all time Excelcare The Willows Care Home has 164 reviews.
Food is generally below standard.
Food is generally below standard.
Thank you for taking the time to review The Willows; it's always good to get feedback. Our Relationship Manager will call you this week to discuss the results. Kind regards.
Staff are friendly and informative.
Staff are friendly and informative.
Thank you for your review of the Willows and we are glad you are generally happy with the home. If you want to pop your head in to speak to the Manager or myself at any time, we would be happy to help. Kind regards Celia
Overall, The Willows is an excellent care home. The nursing staff are caring, responsive and provide good health support. Caring staff have been good, though due to covid, staff turnover seems to be high. Also, use of agency staff. If the caring staff retention improves this will provide better...
Overall, The Willows is an excellent care home. The nursing staff are caring, responsive and provide good health support. Caring staff have been good, though due to covid, staff turnover seems to be high. Also, use of agency staff. If the caring staff retention improves this will provide better bonding and consistency of care. Thus recommend improvement in staff retention and greater ratio to residents.
Thank you for your review of the Willows and it's good to hear your comments. We absolutely agree about the staff, unfortunately, the mandatory double vaccinations had an impact on all care homes across the country and saw the loss of some incredible staff. It is hard times across the care sector...
Thank you for your review of the Willows and it's good to hear your comments. We absolutely agree about the staff, unfortunately, the mandatory double vaccinations had an impact on all care homes across the country and saw the loss of some incredible staff. It is hard times across the care sector to recruit staff. Excelcare are offering quite a bit above the industry norm and good benefits, so it will not be long before we have a full team there again. Thanks again for taking the time to do this review. Kind regards.
Happy and friendly. Care is also good. Sometimes finding information out can be difficult but has improved since lockdown. I find the building to be very hot! Overall care from nurses has been great. Reception staff have been great from day one!
Happy and friendly. Care is also good. Sometimes finding information out can be difficult but has improved since lockdown. I find the building to be very hot! Overall care from nurses has been great. Reception staff have been great from day one!
Thank you for your review of The Willows. We will have a look at the temperature in the home. If you need anything please feel free to contact me.
I have found my mum's care second to none. Even though Mum has only been at "The Willows" for a couple of weeks, she has been treated with dignity and care, and so have we as a family. The atmosphere is both caring and respectful, with help available at any given moment.
I have found my mum's care second to none. Even though Mum has only been at "The Willows" for a couple of weeks, she has been treated with dignity and care, and so have we as a family. The atmosphere is both caring and respectful, with help available at any given moment.
Thank you very much for your review of The Willows, it's very kind of you to take the time to do this. We appreciate your feedback and it's good to hear that your Mum has been treated with dignity and care.
Very happy since Nan has been a resident.
Very happy since Nan has been a resident.
Thank you for your response with regards to The Willows. It is good to hear your Nan is happy in the home. Kind regards.
Everything seems OK, thank you.
Everything seems OK, thank you.
Thank you for taking the time to do a review for the Willows, we are pleased to hear everything is good for you. Kind regards.
My father has only been at The Willows for a few weeks, but I find it very welcoming, and everyone is very helpful. The room is very clean and comfortable.
My father has only been at The Willows for a few weeks, but I find it very welcoming, and everyone is very helpful. The room is very clean and comfortable.
Thank you for your kind review of The Willows Care Home. We are happy to hear that the home is welcoming and helpful too.
Excellent care all around. Very impressed. We are so relieved that the resident is in such a great place!
Excellent care all around. Very impressed. We are so relieved that the resident is in such a great place!
Thank you for your kind words for the Willows Care Home and it's super to hear that your loved one is happy in the home.
They have cared for Mum very well overall, and some of the carers are excellent. There was a hiatus in organised communal activities, but they have now resumed, although Mum hasn't been well enough to take part. This accounts for the lower mark because in-room activities don't happen.
They have cared for Mum very well overall, and some of the carers are excellent. There was a hiatus in organised communal activities, but they have now resumed, although Mum hasn't been well enough to take part. This accounts for the lower mark because in-room activities don't happen.
Thank you for your review and feedback to the Willows Care Home and we are pleased to hear that your Mum has been cared for well. We are recruiting for two new Lifestyle Co-ordinators to join our team at the home so we can offer a wider range of activities as we agree we would like to offer more.
I believe that are doing their best under very difficult circumstances.
I believe that are doing their best under very difficult circumstances.
Thank you for taking the time to review The Willows Care Home and we agree it has been a difficult time. If you need to discuss anything, the Manager or myself are always happy to receive any feedback.
Excellent care for Dad, who was on respite care that was also to help me! Very friendly and thoughtful staff.
Excellent care for Dad, who was on respite care that was also to help me! Very friendly and thoughtful staff.
Thank you for your review of The Willows, and we were pleased to hear you were happy with the care for your Dad during his stay.
The Activities lady is amazing, always going above and beyond. Reception staff are always happy to help, they are warm and friendly.
The Activities lady is amazing, always going above and beyond. Reception staff are always happy to help, they are warm and friendly.
Thank you for your positive review for The Willows and we agree they certainly are amazing in Activities. We are expanding the Team too so they can spread further around the home.
My mother is well cared for and the staff are brilliant. They are patient, caring and treat her with dignity.
My mother is well cared for and the staff are brilliant. They are patient, caring and treat her with dignity.
Thank you for your excellent review of The Willows and happy to hear your Mother is well cared for by the staff.
My father speaks highly of the staff who care for him, both care assistants and registered staff. My father would like the menu to be reviewed as to the amount of sausages are ingredients to meals and for the bacon to be soft and not hard, due to being on the hot plate. My father does not engage in...
My father speaks highly of the staff who care for him, both care assistants and registered staff. My father would like the menu to be reviewed as to the amount of sausages are ingredients to meals and for the bacon to be soft and not hard, due to being on the hot plate. My father does not engage in activities, albeit pre-covid, they were plentiful. He prefers to remain in his room but this is his choice, so his right to choose is honoured. As a visitor, the staff are polite and helpful to me.
Thank you for your feedback on The Willows. It is good to hear that your Father speaks highly of the staff. We will look into the other areas that you have raised and come back to you and your Father. We appreciate all feedback given to the home.
My nanna loves staying here. All the staff are kind, lovely and friendly. Nanna enjoys Bingo and chatting with the carers. Nothing seems too much trouble. I always get my cup of tea.
My nanna loves staying here. All the staff are kind, lovely and friendly. Nanna enjoys Bingo and chatting with the carers. Nothing seems too much trouble. I always get my cup of tea.
Thank you for your review for The Willows and I am glad to hear that both your Nanna and you are well looked after.
From the moment I enter The Willows, all the staff are friendly and helpful and can't do enough for me or my mother. She is well cared for at all times.
From the moment I enter The Willows, all the staff are friendly and helpful and can't do enough for me or my mother. She is well cared for at all times.
Thank you for your kind words for the staff at The Willows. And we are pleased to hear that your Mother is well cared for.
I am so happy that my mum is being cared for at The Willows Care Home. Caring for challenging dementia patients is extremely difficult, but I can always rest assured that all Mums needs are being met. I have complete confidence in all the staff at The Willows and have the utmost respect for them...
I am so happy that my mum is being cared for at The Willows Care Home. Caring for challenging dementia patients is extremely difficult, but I can always rest assured that all Mums needs are being met. I have complete confidence in all the staff at The Willows and have the utmost respect for them all. I am pleased to consider that staff as friends of our family.
Thank you for your kind words for The Willows. We are happy to hear that your Mum is being well cared for and content at The Willows. Kind regards.
Very clean. Polite, friendly staff.
Very clean. Polite, friendly staff.
Thank you so much for your kind comments and ratings. We appreciate you taking the time to give us feedback.
The Willows received my mother from hospital for palliative care after a severe stroke left her at an end of life situation. During the 5-6 weeks she spent with them in the nursing wing, she received the most excellent care and sensitive attention. As next of kin (and including all relatives), we...
The Willows received my mother from hospital for palliative care after a severe stroke left her at an end of life situation. During the 5-6 weeks she spent with them in the nursing wing, she received the most excellent care and sensitive attention. As next of kin (and including all relatives), we were allowed unfettered access to her at any time for unlimited visits which, following a difficult period of Covid limitation, was very reassuring. Of course, the protocol and PPE were followed at all times. I just want to say what a magnificent job all the staff did to make her final days comfortable and for being a great support to the family at a tragic time.
Thank you for the lovely words to the home at a difficult time for you, we were pleased to hear that your Mother's final days were comfortable ones. Best wishes to you. Kind regards Celia.
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Residents at The Willows Care Home in Milton Keynes have been enjoying a fantastic partnership with MK Dons Football Club, giving them the opportunity to stay active through football-themed fitness...
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...
There are no accreditations posted yet for Excelcare The Willows Care Home.
Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from...
Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.
Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.
Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.
Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and...
Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.
She has recently become our Operations Support Manager.
Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is...
Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.
She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.
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