Excelcare The Willows Care Home

My father went into The Willows Care Home from the hospital for respite. He stayed for three weeks. The staff were amazing and Dad loved them all, they even all came out to say goodbye to him when he left today. I cannot thank the team enough for getting my dad back on his feet and able to go home after three weeks of their care.

I love my stay on the unit, they are all lovely.

The home had a friendly feel and all the staff were caring and helpful, nothing was too much trouble.

The staff are ready and helpful. The manager is always helpful and caring.

My sister has been in the excellent care of The Willows Care Home for several weeks now. I do not live in Milton Keynes so cannot visit easily but when I phone, all the staff are extremely helpful and pleasant. I would just like to say a very big thank you to you all for looking after her so well. I am very grateful.

I went in over Christmas to spend time with my dad, and I was really pleased with how lovely and festive the home looked and how great the staff were. They'd put him in the Christmas jumper we'd sent in, and he was really tidy and happy. As we're not local, it's comforting to know he's being so well looked after. Thank you, The Willows.

My family member has been a resident for four months now and is being very well cared for. They are happy and regaining their confidence. They have a great social life, there is always something going on. The Willows Care Home has a lovely vibe, so friendly. The rooms are extremely comfortable, well decorated and always so clean. The staff are excellent and so caring, I have not seen my family member so happy and relaxed for a long time.

Thank you for all you did for Dad.

The most fantastic care home, friendliest staff around, a warm welcome as soon as you enter and nothing but smiles from there on out. Keep up the good work Willows! I hope when my time comes, I'll be cared for by people this lovely!

On entering The Willows, I felt an instant calm and kindness in the home with very polite, friendly and professional staff. All questions were answered and nothing seemed too much effort. The decor was well kept and the cleanliness was noticeable. A friend that I was visiting, was notably comfortable considering the poor health she now finds herself in.

Only a short visit for my dad but the staff and facility were amazing.

My dear Mother was discharged from hospital to a step-down bed in the 12 bedded unit at Lavender Lodge which is opposite the main building of The Willows. The accommodation I cannot fault. It appears to have been geared for our specific needs as the rooms are in the form of a bedsit with a small kitchenette area allowing me to spend the lengthy time that I wanted to spend with Mum as she was palliative and deteriorating quickly. The carers are friendly although the motivation to provide all the care required did differ amongst the staff, as some staff would refuse to hoist Mum out into an armchair on some pretext which didn't seem at all logical to me. The expertise of end-of-life care was not robust so I felt unsupported. For example, I was the one who discovered that mum had oral thrush when I took the initiative to contact the Marie Curie nurse support line, which was hugely helpful. I alerted the staff to the pressure care of her heels. I am glad I was able to spend the time I could there.

I feel that my wife has improved a great deal since being in this very comfortable home. The staff are very good to her.

Very, very welcoming and put my partner at ease. A few problems were resolved very quickly, kindly and efficiently. Although his stay was a very short respite stay, all staff were so very kind and caring and made his stay a happy experience. We would certainly have no hesitation in coming again or recommending this home.

Mum was transferred from hospital. The care staff at The Willows Care Home made her feel very welcome and happy as soon as she arrived. Very professional.

My mum spent quite a few weeks at Lavender Lodge upon being discharged from the hospital. All the staff were extremely attentive and patient with her. The kindness I witnessed from some staff was exceptional and it felt like they were caring for their own relative which was extremely reassuring. Some issues around laundry and clothing going missing but this was resolved. There was always lots of food and drink to encourage mum to eat and drink and she did start to put on the weight she had lost in the hospital. I can’t thank the staff enough for how they treated mum.

My Auntie is well looked after, she loves the meals she has. All staff are kind and attentive. Facilities are always clean.

The staff are very friendly and helpful. My mother-in-law enjoys living here and is always telling me the carers and manager are lovely and always help her if she has any problems or issues that need dealing with.

My husband has settled very well at the Willows. The staff look after him very well and he is always clean, well fed and hydrated. The management has changed during the time my husband has been a resident but the home seems to be running very well and is currently being refurbished in the dementia unit.

The residents are treated with care and respect. The home has opened up now to more activities and these are excellent. I would recommend this home to anyone.