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Excelcare The Willows Care Home

Heathercroft, Great Linford, Milton Keynes, Buckinghamshire MK14 5EG
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Excelcare The Willows Care Home, Milton Keynes
Excelcare The Willows Care Home, Milton Keynes
Excelcare The Willows Care Home, Milton Keynes

The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse...  

Care Provided by Excelcare The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,400From £1,400
Nursing CareFrom £1,500From £1,500
Nursing Dementia CareFrom £1,550From £1,550

Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sahr Mosery(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 3

Room Information

  • Single Rooms (129)
  • Single Rooms with ensuite Wet Room (129)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

Excelcare The Willows Care Home Reviews (158)

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9.9

Excelcare The Willows Care Home has a Review Score of 9.9 (9.853) out of 10, based on 52 reviews in the last 2 years. Over all time Excelcare The Willows Care Home has 158 reviews.

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Showing 158 reviews matching selected criteria
Review from J G (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

My mum is in nursing care at The Willows and fortunately only temporary. There seems to be a shortage of staff which obviously impacts on the level of care, especially in the personal hygiene area. Most of the staff are very nice and have a caring attitude but there have been instances where the care is not so good from some members of staff.

Reply from Larysa Koss, Acting Manager at Excelcare The Willows Care Home
We would like to thank you for taking the time to bring your experience to our attention. Please be assured that we take all feedback extremely seriously, and believe learning from feedback enables us to continually develop our team and care home.

We would like to reassure you that we have...  

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Review from Linda P (Daughter of Resident) published on 15 June 2022 Submitted via Postal Card
Overall Experience

Mum has been a resident for nearly four years and I am happy to say that I am very pleased with the care she receives every day. The staff are helpful and always ready to listen.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your excellent review at The Willows, it is heartwarming to hear that you are pleased with the care she receives. Kind regards Celia Hardill.

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Review from Donna R (Daughter of Resident) published on 13 June 2022 Submitted via Website
Overall Experience

My mother is a resident in the dementia unit at The Willows. I live in the United States and keep in touch with her via Skype. The staff in reception are unfailingly helpful, both in booking my calls and in trying to make sure they get connected on days when things aren't going smoothly. The staff in the dementia unit are obviously busy and have a difficult job, but they're friendly and helpful, and my mother is always nicely dressed, or, if she's in bed, looks clean and tidy. Mum's not always an easy person to cope with, but I've never heard a staff member speak to her disrespectfully. I can only comment on some of the review categories from what I've heard from Mum, or have been able to see during my Skype calls.

Reply from Larysa Koss, Acting Manager at Excelcare The Willows Care Home

Thank you so much for your comments. The team members and people who live in the home always like to hear what has been written about the home. Thank you for taking the time to review us. Kindest Regards.

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Review from Carol C (Daughter of Resident) published on 15 March 2022 Submitted via Website
Overall Experience

The Willows care home are amazing and the staff all work incredibly hard. They are kind, caring and I can always speak to a member of staff if I have any concerns about my mum. It's lovely to be able to see Mum again after the care home being closed, due to Covid. I would also like to mention the wonderful work the reception team do - also they are extremely professional helpful warm and friendly. Carry on the great work you all do. The Willows is a first-class care home.

Reply from Aimee Bowler, Client Relationship Manager at Excelcare The Willows Care Home

Thank you for taking the time to feedback and for such a kind review. We will ensure we provide this feedback to our team members as they always appreciate hearing how their hard work and effort is received. Thank you and best wishes.

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Review from Michelle F (Daughter of Resident) published on 14 February 2022 Submitted via Website
Overall Experience

My father has been a resident at The Willows Care Home for over 6 months now. The staff go out of their way to be welcoming, as soon as you step into the reception. Whenever we have any questions relating to Dad or visiting during covid, we receive a quick response. The kind and caring nature of the staff is really evident to see.

Reply from Aimee Bowler, Client Relationship Manager at Excelcare The Willows Care Home

Thank you for taking the time to leave a review and feedback and for your kinds words. We really appreciate it. I will be sure to pass on your lovely comments to our team members, Kind regards.

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Review from J D (Son of Resident) published on 30 December 2021 Submitted via Postal Card
Overall Experience

My mother has always been cared for in this home and has never had a problem.

Reply from Aimee Bowler, Client Relationship Manager at Excelcare The Willows Care Home

Thank you for your lovely review, we really appreciate your feedback.

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Review from Victoria M (Granddaughter of Resident) published on 8 December 2021 Submitted via Postal Card
Overall Experience

The Willows has always been so welcoming and happy. I feel my grandmother is very well looked after, as do the rest of my family. The staff are always helpful and willing to answer any questions we have.

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Review from Richard J (Son of Resident) published on 6 December 2021 Submitted via Postal Card
Overall Experience

Mum is cared for exemplarily. Staff are kind and compassionate. She is very happy. An excellent home.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your lovely review for The Willows and it's heartwarming to know that she is happy in the home. Kind regards.

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Review from S M (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

I think there are some excellent staff and carers here.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your review of the Willows. It is always good to get feedback for the home and I will certainly take on board your scores. We will be in contact. Kind regards

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Review from P M (Son of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

All staff are friendly and welcoming. Can't fault mum's care. Thank you for looking after my mum. Reception ladies are always friendly and helpful as well as the manager on mum's unit.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for taking the time to do a review of The Willows. The Reception Ladies will be very pleased to read this also. Kind regards.

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Review from Zeb K (Son of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

Very good covid protection rules. Friendly staff.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your review of The Willows, it was kind of you to take the time to do this. Kind regards.

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Review from O L (Son of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

My dad has been extremely happy at The Willows Care Home from the start. The staff treat him like family and in practice, that is what they are to him. So grateful!

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home
Thank you for your kind review of The Willows; it is good to hear from someone that has been there for such a length of time, that's brilliant. How lovely that he is treated like family.

Kind regards.

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Review from Philip F (Son of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

Staff are nice and rooms are nice and clean. Food looks nice as well.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your review of The Willows. It was good to hear you are happy with the home. Kind regards.

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Review from David S (Son of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

I can talk openly with staff to help my mom. All my requests have been met up to date. Thank you.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you very much for taking the time to do a review at The Willows. It's good to hear you feel comfortable with the home. Kind regards.

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Review from Malcolm G (Son of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

Food is generally below standard.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for taking the time to review The Willows; it's always good to get feedback. Our Relationship Manager will call you this week to discuss the results. Kind regards.

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Review from Diwight E (Son of Resident) published on 30 November 2021 Submitted via Postal Card
Overall Experience

Staff are friendly and informative.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your review of the Willows and we are glad you are generally happy with the home. If you want to pop your head in to speak to the Manager or myself at any time, we would be happy to help. Kind regards Celia

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Review from B N (Son of Resident) published on 30 November 2021 Submitted via Postal Card
Overall Experience

Overall, The Willows is an excellent care home. The nursing staff are caring, responsive and provide good health support. Caring staff have been good, though due to covid, staff turnover seems to be high. Also, use of agency staff. If the caring staff retention improves this will provide better bonding and consistency of care. Thus recommend improvement in staff retention and greater ratio to residents.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your review of the Willows and it's good to hear your comments. We absolutely agree about the staff, unfortunately, the mandatory double vaccinations had an impact on all care homes across the country and saw the loss of some incredible staff. It is hard times across the care sector...  

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Review from Raymond D (Son of Resident) published on 25 November 2021 Submitted via Postal Card
Overall Experience

Happy and friendly. Care is also good. Sometimes finding information out can be difficult but has improved since lockdown. I find the building to be very hot! Overall care from nurses has been great. Reception staff have been great from day one!

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your review of The Willows. We will have a look at the temperature in the home. If you need anything please feel free to contact me.

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Review from E O (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card
Overall Experience

I have found my mum's care second to none. Even though Mum has only been at "The Willows" for a couple of weeks, she has been treated with dignity and care, and so have we as a family. The atmosphere is both caring and respectful, with help available at any given moment.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you very much for your review of The Willows, it's very kind of you to take the time to do this. We appreciate your feedback and it's good to hear that your Mum has been treated with dignity and care.

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Review from Nicole H (Granddaughter of Resident) published on 22 November 2021 Submitted via Postal Card
Overall Experience

Very happy since Nan has been a resident.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your response with regards to The Willows. It is good to hear your Nan is happy in the home. Kind regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 December 2024
Overall
Good
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (11) & Events (5)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 13 May 2026

    Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

Upcoming Events

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare The Willows Care Home.

Meet the Team (4)

Sahr Moseray
Sahr MoserayJob Title:Home ManagerJoined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.

Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.

Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna Blajerska
Justyna BlajerskaJob Title:Operations Support ManagerJoined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.

She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.

She has recently become our Operations Support Manager.

Gale Hills
Gale HillsJob Title:Business ManagerJoined: 2010

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.

Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne Bennett
Suzanne BennettJob Title:Home AdministratorJoined: 2023
Suzanne joined Excelcare in 2023.

She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service -more info.