






The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse...
Care Provided by Excelcare The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 130 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare The Willows Care Home for full pricing details and T&Cs.
Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Sahr Mosery(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (129)
- Single Rooms with ensuite Wet Room (129)
Visiting
- Visitors welcome at any time.
Parking
- On site parking for visitors.
Excelcare The Willows Care Home Reviews (158)
Excelcare The Willows Care Home has a Review Score of 9.9 (9.853) out of 10, based on 52 reviews in the last 2 years.
Over all time Excelcare The Willows Care Home has 158 reviews.
My mum is in nursing care at The Willows and fortunately only temporary. There seems to be a shortage of staff which obviously impacts on the level of care, especially in the personal hygiene area. Most of the staff are very nice and have a caring attitude but there have been instances where the care is not so good from some members of staff.
We would like to reassure you that we have...
Mum has been a resident for nearly four years and I am happy to say that I am very pleased with the care she receives every day. The staff are helpful and always ready to listen.
Thank you for your excellent review at The Willows, it is heartwarming to hear that you are pleased with the care she receives. Kind regards Celia Hardill.
My mother is a resident in the dementia unit at The Willows. I live in the United States and keep in touch with her via Skype. The staff in reception are unfailingly helpful, both in booking my calls and in trying to make sure they get connected on days when things aren't going smoothly. The staff in the dementia unit are obviously busy and have a difficult job, but they're friendly and helpful, and my mother is always nicely dressed, or, if she's in bed, looks clean and tidy. Mum's not always an easy person to cope with, but I've never heard a staff member speak to her disrespectfully. I can only comment on some of the review categories from what I've heard from Mum, or have been able to see during my Skype calls.
Thank you so much for your comments. The team members and people who live in the home always like to hear what has been written about the home. Thank you for taking the time to review us. Kindest Regards.
The Willows care home are amazing and the staff all work incredibly hard. They are kind, caring and I can always speak to a member of staff if I have any concerns about my mum. It's lovely to be able to see Mum again after the care home being closed, due to Covid. I would also like to mention the wonderful work the reception team do - also they are extremely professional helpful warm and friendly. Carry on the great work you all do. The Willows is a first-class care home.
Thank you for taking the time to feedback and for such a kind review. We will ensure we provide this feedback to our team members as they always appreciate hearing how their hard work and effort is received. Thank you and best wishes.
My father has been a resident at The Willows Care Home for over 6 months now. The staff go out of their way to be welcoming, as soon as you step into the reception. Whenever we have any questions relating to Dad or visiting during covid, we receive a quick response. The kind and caring nature of the staff is really evident to see.
Thank you for taking the time to leave a review and feedback and for your kinds words. We really appreciate it. I will be sure to pass on your lovely comments to our team members, Kind regards.
My mother has always been cared for in this home and has never had a problem.
Thank you for your lovely review, we really appreciate your feedback.
The Willows has always been so welcoming and happy. I feel my grandmother is very well looked after, as do the rest of my family. The staff are always helpful and willing to answer any questions we have.
Mum is cared for exemplarily. Staff are kind and compassionate. She is very happy. An excellent home.
Thank you for your lovely review for The Willows and it's heartwarming to know that she is happy in the home. Kind regards.
I think there are some excellent staff and carers here.
Thank you for your review of the Willows. It is always good to get feedback for the home and I will certainly take on board your scores. We will be in contact. Kind regards
All staff are friendly and welcoming. Can't fault mum's care. Thank you for looking after my mum. Reception ladies are always friendly and helpful as well as the manager on mum's unit.
Thank you for taking the time to do a review of The Willows. The Reception Ladies will be very pleased to read this also. Kind regards.
Very good covid protection rules. Friendly staff.
Thank you for your review of The Willows, it was kind of you to take the time to do this. Kind regards.
My dad has been extremely happy at The Willows Care Home from the start. The staff treat him like family and in practice, that is what they are to him. So grateful!
Kind regards.
Staff are nice and rooms are nice and clean. Food looks nice as well.
Thank you for your review of The Willows. It was good to hear you are happy with the home. Kind regards.
I can talk openly with staff to help my mom. All my requests have been met up to date. Thank you.
Thank you very much for taking the time to do a review at The Willows. It's good to hear you feel comfortable with the home. Kind regards.
Food is generally below standard.
Thank you for taking the time to review The Willows; it's always good to get feedback. Our Relationship Manager will call you this week to discuss the results. Kind regards.
Staff are friendly and informative.
Thank you for your review of the Willows and we are glad you are generally happy with the home. If you want to pop your head in to speak to the Manager or myself at any time, we would be happy to help. Kind regards Celia
Overall, The Willows is an excellent care home. The nursing staff are caring, responsive and provide good health support. Caring staff have been good, though due to covid, staff turnover seems to be high. Also, use of agency staff. If the caring staff retention improves this will provide better bonding and consistency of care. Thus recommend improvement in staff retention and greater ratio to residents.
Thank you for your review of the Willows and it's good to hear your comments. We absolutely agree about the staff, unfortunately, the mandatory double vaccinations had an impact on all care homes across the country and saw the loss of some incredible staff. It is hard times across the care sector...
Happy and friendly. Care is also good. Sometimes finding information out can be difficult but has improved since lockdown. I find the building to be very hot! Overall care from nurses has been great. Reception staff have been great from day one!
Thank you for your review of The Willows. We will have a look at the temperature in the home. If you need anything please feel free to contact me.
I have found my mum's care second to none. Even though Mum has only been at "The Willows" for a couple of weeks, she has been treated with dignity and care, and so have we as a family. The atmosphere is both caring and respectful, with help available at any given moment.
Thank you very much for your review of The Willows, it's very kind of you to take the time to do this. We appreciate your feedback and it's good to hear that your Mum has been treated with dignity and care.
Very happy since Nan has been a resident.
Thank you for your response with regards to The Willows. It is good to hear your Nan is happy in the home. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 December 2024Good
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (5)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 13 May 2026
Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 25 Aug 2026Organiser: Excelcare The Willows Care Home
- 22 Sep 2026Organiser: Excelcare The Willows Care Home
- 20 Oct 2026Organiser: Excelcare The Willows Care Home
Accreditations
There are no accreditations posted yet for Excelcare The Willows Care Home.
Meet the Team (4)

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.
Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.
Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.
She has recently become our Operations Support Manager.

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service -more info.