Submit a Review for Excelcare The Willows Care Home
Heathercroft, Great Linford, Milton Keynes, MK14 5EG
View full details of Excelcare The Willows Care HomeLatest Reviews for Excelcare The Willows Care Home
04 June 2026
I am happy here, the food is good, my room is good, could be a bit larger but is adequate. Mostly the staff are kind and helpful. The cleaner are good and work well.
01 June 2026
My room is very nice and homely, the staff are so kind and happy
01 June 2026
The staff are very friendly. My room is lovely we have lots of activities. I am very happy here.
01 June 2026
Music, dancing, bingo. Like to laugh, like room, like people.
01 June 2026
I like living in the home. The staff are nice and helpful. My room is lovely.
01 June 2026
I am enjoying all the entertainments in the home.
01 June 2026
I am happy with the way I have been looked after over the past year. The staff have been helpful and cheerful. The food has been excellent with variety and accommodation first class.
22 May 2026
Very good staff.
11 May 2026
Some staff are more engaged in care than others. Many staff are sat on devices for extended periods of time while others pick up the slack. Staff have failed to informed correct adult in our family of medical treatment and doctors visits. Communication from some staff is poor. The cleaning staff on
our unit are fab.
11 May 2026
Good provision of care, cleaning very good, staff caring. Would like to see some staff sitting and interacting a bit more.
Mum doesn't have a big appetite anymore but they do try to offer different options. Mum prefers more traditional options.
11 May 2026
I am very happy and contented here, the staff are lovely and very caring and look after me well.
08 May 2026
Mum is very well looked after and is included in all the activities which she enjoys.
08 May 2026
Myself and my family are very pleased with the level of care our Mum has received in her 2 1/2 years as a resident.
Home is very clean and tidy and the staff are excellent, always happy to help.
15 April 2026
John has been using the Willows for more than 20 years for respite care. He is there at least four times annually. The staff are so good with him. They are all so cheerful, it makes it easier for me to leave him there for two weeks at a time because he is so well cared for. Thank you all the staff.
12 January 2026
My mother passed away peacefully after almost a year at The Willows. During her time there my mother received excellent compassionate care from the wonderful staff on Jasmine ward. They anticipated her needs and took great care to keep her relaxed and comfortable as she became more frail. My mother
constantly praised their kindness. The staff always kept the family well informed and made us feel very welcome and indeed looked out for us too. We feel so very lucky that mum found such wonderful staff to look after her in her final months. Thank you.
03 December 2025
The Willows Care Home was a truly special place. The staff were/are amazing and cared for my mum with such kindness and love. They always made time for her and treated her with warmth and respect. She enjoyed the activities, especially the singing, which always made her smile. It was/is a happy
careing home and our family will always be grateful for the comfort and compassion they have her. Knowing she was so well looked after meant the world to our family.
21 November 2025
Mum in law spent 7 1/2 years in The Willows before her passing at the age of 98. She had vascular dementia and no mobility. In all that time she did not get a bedsore! Personal care was obviously very good. She was encouraged to eat but given freedom to choose, which I believe was the best for her.
Staff were cheerful and kind, and did their very best for her. She was unable/unwilling to participate in group activities so I was very grateful for those which came to individual rooms - Busking Bob for example.
12 November 2025
Mum is very happy here, she seems to very much enjoy being here. Staff are extremely attentive + friendly - there is a lovely atmosphere. Mum often tells me that the staff are her friends and that 'they like me'. I find communication to be excellent and staff on the unit keep me updated.
06 November 2025
Its a lovely place to get well and wonderful staff.
06 November 2025
All the staff are always dedicated and very caring and go out of their way to provide as much stimulation as they can at all times.
Latest Reviews for Excelcare The Willows Care Home
04 June 2026
I am happy here, the food is good, my room is good, could be a bit larger but is adequate. Mostly the staff are kind and helpful. The cleaner are good and work well.
01 June 2026
My room is very nice and homely, the staff are so kind and happy
01 June 2026
The staff are very friendly. My room is lovely we have lots of activities. I am very happy here.
01 June 2026
Music, dancing, bingo. Like to laugh, like room, like people.
01 June 2026
I like living in the home. The staff are nice and helpful. My room is lovely.
01 June 2026
I am enjoying all the entertainments in the home.
01 June 2026
I am happy with the way I have been looked after over the past year. The staff have been helpful and cheerful. The food has been excellent with variety and accommodation first class.
22 May 2026
Very good staff.
11 May 2026
Some staff are more engaged in care than others. Many staff are sat on devices for extended periods of time while others pick up the slack. Staff have failed to informed correct adult in our family of medical treatment and doctors visits. Communication from some staff is poor. The cleaning staff on
our unit are fab.
11 May 2026
Good provision of care, cleaning very good, staff caring. Would like to see some staff sitting and interacting a bit more.
Mum doesn't have a big appetite anymore but they do try to offer different options. Mum prefers more traditional options.
11 May 2026
I am very happy and contented here, the staff are lovely and very caring and look after me well.
08 May 2026
Mum is very well looked after and is included in all the activities which she enjoys.
08 May 2026
Myself and my family are very pleased with the level of care our Mum has received in her 2 1/2 years as a resident.
Home is very clean and tidy and the staff are excellent, always happy to help.
15 April 2026
John has been using the Willows for more than 20 years for respite care. He is there at least four times annually. The staff are so good with him. They are all so cheerful, it makes it easier for me to leave him there for two weeks at a time because he is so well cared for. Thank you all the staff.
12 January 2026
My mother passed away peacefully after almost a year at The Willows. During her time there my mother received excellent compassionate care from the wonderful staff on Jasmine ward. They anticipated her needs and took great care to keep her relaxed and comfortable as she became more frail. My mother
constantly praised their kindness. The staff always kept the family well informed and made us feel very welcome and indeed looked out for us too. We feel so very lucky that mum found such wonderful staff to look after her in her final months. Thank you.
03 December 2025
The Willows Care Home was a truly special place. The staff were/are amazing and cared for my mum with such kindness and love. They always made time for her and treated her with warmth and respect. She enjoyed the activities, especially the singing, which always made her smile. It was/is a happy
careing home and our family will always be grateful for the comfort and compassion they have her. Knowing she was so well looked after meant the world to our family.
21 November 2025
Mum in law spent 7 1/2 years in The Willows before her passing at the age of 98. She had vascular dementia and no mobility. In all that time she did not get a bedsore! Personal care was obviously very good. She was encouraged to eat but given freedom to choose, which I believe was the best for her.
Staff were cheerful and kind, and did their very best for her. She was unable/unwilling to participate in group activities so I was very grateful for those which came to individual rooms - Busking Bob for example.
12 November 2025
Mum is very happy here, she seems to very much enjoy being here. Staff are extremely attentive + friendly - there is a lovely atmosphere. Mum often tells me that the staff are her friends and that 'they like me'. I find communication to be excellent and staff on the unit keep me updated.
06 November 2025
Its a lovely place to get well and wonderful staff.
06 November 2025
All the staff are always dedicated and very caring and go out of their way to provide as much stimulation as they can at all times.