Search...

Excelcare The Willows Care Home

Heathercroft, Great Linford, Milton Keynes, Buckinghamshire MK14 5EG
Excelcare Logo
Jobs
Excelcare The Willows Care Home logo
Excelcare The Willows Care Home, Milton Keynes
Excelcare The Willows Care Home, Milton Keynes
Excelcare The Willows Care Home, Milton Keynes

The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse...  

Care Provided by Excelcare The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,400From £1,400
Nursing CareFrom £1,500From £1,500
Nursing Dementia CareFrom £1,550From £1,550

Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sahr Mosery(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 3

Room Information

  • Single Rooms (129)
  • Single Rooms with ensuite Wet Room (129)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

Excelcare The Willows Care Home Reviews (158)

Submit a Review
9.9

Excelcare The Willows Care Home has a Review Score of 9.9 (9.853) out of 10, based on 52 reviews in the last 2 years. Over all time Excelcare The Willows Care Home has 158 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Excelcare The Willows Care Home
Loading...
Showing 158 reviews matching selected criteria
Review from S G (Resident / Service User) published on 27 March 2024 Submitted via Postal Card
Overall Experience

All the staff are fantastic, I feel I'm looked after. The food is great, and the carers are lovely.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your great review of The Willows. It is so lovely to hear you are happy in the home. Kind regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Son of Resident) published on 21 March 2024 Submitted via Postal Card
Overall Experience

The team at Willows Care Home have been fantastic! The care my dad is getting has been outstanding. throughout this process, I have had many questions, and the team have been able to not only answer them all, they have provided insight, care and reassurance! I cannot speak highly enough of my family's experience. Thank you.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for your kind review. To be able to reassure you is our utmost pleasure and so very pleased you have left filled with the confidence of leaving Dad with us. Thank you again, and hope you had a good journey home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Daughter-in-law of Resident) published on 21 March 2024 Submitted via Postal Card
Overall Experience
My mother-in-law was a resident at The Willows for 4 years, during her time there, she was treated with love, kindness and dignity. The staff supported her during COVID and became her family when her own family couldn't visit.

We are extremely grateful for everything the home has done for my mother-in-law. Thank you all very much.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

It was our absolute pleasure to look after your mother-in-law, and thank you so much for your kind review. I will be sure to relay this to our team members. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ashvin P (Son of Resident) published on 18 March 2024 Submitted via Postal Card
Overall Experience

We put my mother in temporary care whilst we were on holiday. From day 1 till the end, my mother was looked after very well. Cannot fault the staff in any way. They went beyond and above their normal duties.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Many thanks for your kind review, your feedback means a lot to us. We're delighted to hear your mum had such a lovely stay and I will ensure your comments are shared with our team members. Thank you again and please do not hesitate to contact us, should you need anything.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card
Overall Experience
Having spent 2 weeks a The Willows, the resident person was a much calmer lady. On visiting she was talkative and when leaving she was quite in control and didn't mind us going. Evening visitors were met with a wait of 5 to 10 minutes before a member of staff was passing to let us in. Security was ok during the day.

Overall, if they had a permanent room think anyone would be looked after very well.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your review. Its lovely to hear your mum had a positive stay with us and thank you for bringing to our attention the wait you had in the evening, which we have discussed with our team members. If you need anything else please do not hesitate to contact me. Many thanks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Colin B (Son of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

My mother came to you after a spell in hospital after a fall. At 100 years old, the hospital more or less said she would not walk again. After six weeks with you, she is walking well with a frame - thanks.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your review, that's so good to hear of her progress with us. The well-being of the people who live here is our priority and to hear this is very satisfactory.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Fiona L (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

My mum has been staying at The Willows Care Home for a few weeks now. She has settled in so well and is so happy! The carers are so kind and helpful and Mum has a great relationship with them. She has fun and really enjoys the activities. The staff and managers are so helpful and are always there to listen and support you. It has a lovely, calm, homely feel and when I visit, it feels like home from home! It makes me so happy to see my mum happy and very much settled. I can't thank the staff enough for all their help and support looking after Mum!

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Many thanks for taking the time to leave such a lovely review. It's lovely to hear she is so happy and settled here. I will pass your comments on to our team. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Niece of Resident) published on 16 November 2023 Submitted via Postal Card
Overall Experience

This is a bright and cheerful environment with pleasant staff. My aunt was warm and comfortable. Her room is pleasant with a view of the garden. There were several patient notes on the walls noting how my aunt should be addressed and what her personal needs are. I felt that she is in a comfortable and caring environment.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your kind response to the Willows and we are happy to hear that things are going well for your aunt and being well looked after. If you need anything please let me know. Take care Celia.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bekki O (Daughter of Resident) published on 27 September 2023 Submitted via Website
Overall Experience
Lovely, friendly care home with a great team.
The room that my mum had was spacious and airy. She was able to take whatever she wanted to make it more personal.

She was a very private person who didn't take advantage of the countless activities that they have on offer.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home
Thank you for your review; we always enjoy seeing people's rooms made personal; and we understand although activities are available, it is

totally a personal choice.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Lauren G (Great-Niece of Resident) published on 26 September 2023 Submitted via Website
Overall Experience

After visiting my great aunt on several occasions, my family and I have been left very satisfied. She is well taken care of with all of her requirements being met and exceeded. The staff are very helpful, polite and professional. The care home is very clean and tidy throughout too.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Many thanks for sharing your experience with us. Reviews are always welcome and it's very warming to hear that you are very satisfied with our home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from K B (Wife of Resident) published on 19 September 2023 Submitted via Website
Overall Experience
This Home should be shut down. My Husband went there in April for respite. He has vascular Dementia and is Insulin-dependent. Beginning of the stay he fell out of bed. He wasn't checked enough 2 hours before he was and was found unconscious. An ambulance was called his blood sugars went down to one. My daughter arrived to find this going on. He was taken to hospital luckily he was okay.

They have a Dementia area which was upstairs he wasn't put there I was told that's for permanent residents. My Husband was put on the ground floor with all bed-bound residents. We contacted CQC and put a safeguarding on. Also, paramedics said they would report it! And they are still allowed to carry on as normal. So if you care for your loved ones, don't send them there.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

We appreciate your feedback regarding your husband's stay at our care home. The safety and well-being of the people who live here is our top priority, and we take all incidents seriously. We acknowledge that a comprehensive investigation was conducted when you initially expressed your concerns, and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from K H (Respite Resident) published on 31 August 2023 Submitted via Postal Card
Overall Experience

I have had an excellent respite stay at the Willows Care Home. There is little I can fault. All the staff nurses, carers etc have not faultered on looking after me, keeping me safe and made feel like part of the family. I only wish I could have stayed a little longer.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Many thanks for taking the time to leave such a lovely review; we are so happy to hear you enjoyed your stay with us. Your comments will be shared with all our team members who will be most grateful. Thank you

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer H (Daughter of Resident) published on 3 August 2023 Submitted via Website
Overall Experience

Not qualified to look after ill patients, they seem short staffed and too many patients. Seems they put you in a bed and leave you. I turn up, my mum's awake, television off, meal times feeding her large spoons. I told them small portions, didn't even listen. Not checking if you are drinking regularly, drinking shakes, drinks just left on the side, no communication either.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home
Thank you for your review. We take your concerns very seriously, as it is our utmost priority to ensure the well-being and satisfaction of the people who live or stay at The Willows and their families.

We genuinely regret any inconveniences or discomfort your family may have experienced during...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

The Willows Care Home have been wonderful with my mum. Excellent care. Thank you.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you very much for the lovely review. We always value feedback and will be sure to let our team members know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane D (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

My father went into The Willows Care Home from the hospital for respite. He stayed for three weeks. The staff were amazing and Dad loved them all, they even all came out to say goodbye to him when he left today. I cannot thank the team enough for getting my dad back on his feet and able to go home after three weeks of their care.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

We very much appreciate your kind review and it's lovely to hear your dad is continuing to do so well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Resident / Service User) published on 10 May 2023 Submitted via Postal Card
Overall Experience

I love my stay on the unit, they are all lovely.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your review and it is lovely to hear that you are happy in the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Husband of Resident) published on 4 May 2023 Submitted via Postal Card
Overall Experience

The home had a friendly feel and all the staff were caring and helpful, nothing was too much trouble.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Many thanks for your review, I will be sure to pass on your kind comments to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Resident / Service User) published on 20 April 2023 Submitted via Postal Card
Overall Experience

The staff are ready and helpful. The manager is always helpful and caring.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for your lovely review. I shall ensure your kind words are passed on to all of our team members.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Daphne H (Sister of Resident) published on 25 March 2023 Submitted via Postal Card
Overall Experience

My sister has been in the excellent care of The Willows Care Home for several weeks now. I do not live in Milton Keynes so cannot visit easily but when I phone, all the staff are extremely helpful and pleasant. I would just like to say a very big thank you to you all for looking after her so well. I am very grateful.

Reply from Gale Hills, Regional Administration Manager at Excelcare The Willows Care Home

Many thanks for such a lovely review. It is so rewarding for the team to receive such great feedback, which will be duly passed on. Kindest regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Adam W (Son of Resident) published on 27 February 2023 Submitted via Website
Overall Experience

I went in over Christmas to spend time with my dad, and I was really pleased with how lovely and festive the home looked and how great the staff were. They'd put him in the Christmas jumper we'd sent in, and he was really tidy and happy. As we're not local, it's comforting to know he's being so well looked after. Thank you, The Willows.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your review of The Willows, it was lovely to hear that you are happy with the team there and that your dad was happy in the home. Thanks again. Kind regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 December 2024
Overall
Good
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (11) & Events (5)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 13 May 2026

    Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

Upcoming Events

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare The Willows Care Home.

Meet the Team (4)

Sahr Moseray
Sahr MoserayJob Title:Home ManagerJoined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.

Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.

Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna Blajerska
Justyna BlajerskaJob Title:Operations Support ManagerJoined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.

She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.

She has recently become our Operations Support Manager.

Gale Hills
Gale HillsJob Title:Business ManagerJoined: 2010

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.

Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne Bennett
Suzanne BennettJob Title:Home AdministratorJoined: 2023
Suzanne joined Excelcare in 2023.

She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service -more info.