The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse...
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.
The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.
In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.
Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.
Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.
A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.
Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:
Nursing fees are exclusive of FNC. Fees shown are starting rates and may vary depending on individual care needs.
The price(s) shown are provided by the care home. Contact Excelcare The Willows Care Home for full pricing details and T&Cs.
Excelcare The Willows Care Home has a Review Score of 9.9 (9.877) out of 10, based on 56 reviews in the last 2 years.
Over all time Excelcare The Willows Care Home has 164 reviews.
Wonderful establishment. I've had previous family members have their last days here and we couldn't ask for more! The staff, cleanliness, environment and overall experience is unbelievable, from reception to the room it is a calm, refreshing and caring atmosphere! I wouldn't go anywhere else for...
Wonderful establishment. I've had previous family members have their last days here and we couldn't ask for more! The staff, cleanliness, environment and overall experience is unbelievable, from reception to the room it is a calm, refreshing and caring atmosphere! I wouldn't go anywhere else for care!
Thank you for your kind review - it's delightful to hear that our team members have had such a positive impact. Thank you.
This review is for my respite visit while my son, whom I live with, was on vacation for 4 days. I was looked after very well and treated by the staff in all aspects of my day at Willows.
This review is for my respite visit while my son, whom I live with, was on vacation for 4 days. I was looked after very well and treated by the staff in all aspects of my day at Willows.
Many thanks for your kind review. It's lovely to hear you thoroughly enjoyed your stay with us. We would welcome you back with open arms.
The home today...
The home today (31/05/2024) has presented her with a signed card by the staff. The activities team have decorated her room with birthday banners and also balloons with 104, gifts and a beautiful bouquet of flowers, also the kitchen staff baked a fantastic cake for her special day that Mum was able to share with her family. I would like to say that the kindness and care that she has received is second to none. We as a family would like to say a very big thank you to all of you at the home for making her life there so good and as she often tells me she couldn't be happier. Thank you all.
Thank you so much for your heartfelt review. It is our absolute honour to take care of Mum and so pleased you all enjoyed the birthday celebrations. I will ensure your kind words are passed on to our team.
Once inside it looked like a hotel lobby, which really impressed...
My friend seemed well looked after & very happy
Thank you so much for taking the time to share your recent experience at our care home. We were truly delighted to read your thoughtful and positive review, and we sincerely appreciate your valuable feedback. Our team works hard to ensure that all visitors feel welcome and supported from the moment...
Thank you so much for taking the time to share your recent experience at our care home. We were truly delighted to read your thoughtful and positive review, and we sincerely appreciate your valuable feedback. Our team works hard to ensure that all visitors feel welcome and supported from the moment they arrive. Providing compassionate and attentive care to our residents is at the heart of everything we do, so it is incredibly rewarding to receive such positive feedback from visitors like yourself. Many thanks.
Mum has now been at The Willows for well over a month now and it is remarkable how well she has adjusted to her home. This is all down to the wonderful team looking after her, they are so loving and caring towards Mum and communicate with us as a family every time we visit. They always inform me...
Mum has now been at The Willows for well over a month now and it is remarkable how well she has adjusted to her home. This is all down to the wonderful team looking after her, they are so loving and caring towards Mum and communicate with us as a family every time we visit. They always inform me how Mum has been and if there are any concerns, they always discuss them with me. Thank you everyone at The Willows for the incredible way you are and for looking after Mum so well.
Many thanks for your wonderful review. It's lovely to hear how settled your mum is, and effective communication is key to us. I will ensure to pass on your positive comments to our team members. Thank you again.
My bed is very comfy and I enjoy my shower every day - your...
My bed is very comfy and I enjoy my shower every day - your nurses are so polite, courteous, friendly and helpful. I am so very grateful. Thank you.
Thank you so much for your lovely review; it is our absolute pleasure to be able to care for you. If there is anything you need please just let us know.
I want to say a great big thank you to the kitchen staff especially, as it was my brother's 80 birthday on Saturday 30th March and they made him a fantastic cake. We were all so pleased and the cake was absolutely delicious. Thank you so much. Made the day even better for us all. It was even better...
We as a family are happy with the care at the Willows.
Thank you so much for your kind review. I will certainly pass on your kind words to all of our team members, and if there is anything else we can do for you, please do not hesitate to ask. Thank you again.
All the staff are fantastic, I feel I'm looked after. The food is great, and the carers are lovely.
All the staff are fantastic, I feel I'm looked after. The food is great, and the carers are lovely.
Thank you for your great review of The Willows. It is so lovely to hear you are happy in the home. Kind regards.
The team at Willows Care Home have been fantastic! The care my dad is getting has been outstanding. throughout this process, I have had many questions, and the team have been able to not only answer them all, they have provided insight, care and reassurance! I cannot speak highly enough of my...
The team at Willows Care Home have been fantastic! The care my dad is getting has been outstanding. throughout this process, I have had many questions, and the team have been able to not only answer them all, they have provided insight, care and reassurance! I cannot speak highly enough of my family's experience. Thank you.
Thank you so much for your kind review. To be able to reassure you is our utmost pleasure and so very pleased you have left filled with the confidence of leaving Dad with us. Thank you again, and hope you had a good journey home.
We are extremely grateful for everything the home has done for my...
We are extremely grateful for everything the home has done for my mother-in-law. Thank you all very much.
It was our absolute pleasure to look after your mother-in-law, and thank you so much for your kind review. I will be sure to relay this to our team members. Thank you again.
We put my mother in temporary care whilst we were on holiday. From day 1 till the end, my mother was looked after very well. Cannot fault the staff in any way. They went beyond and above their normal duties.
We put my mother in temporary care whilst we were on holiday. From day 1 till the end, my mother was looked after very well. Cannot fault the staff in any way. They went beyond and above their normal duties.
Many thanks for your kind review, your feedback means a lot to us. We're delighted to hear your mum had such a lovely stay and I will ensure your comments are shared with our team members. Thank you again and please do not hesitate to contact us, should you need anything.
Having spent 2 weeks a The Willows, the resident person was a much calmer lady. On visiting she was talkative and when leaving she was quite in control and didn't mind us going. Evening visitors were met with a wait of 5 to 10 minutes before a member of staff was passing to let us in. Security was...
Overall, if they had a permanent room think anyone would be looked after very well.
Thank you for your review. Its lovely to hear your mum had a positive stay with us and thank you for bringing to our attention the wait you had in the evening, which we have discussed with our team members. If you need anything else please do not hesitate to contact me. Many thanks.
My mother came to you after a spell in hospital after a fall. At 100 years old, the hospital more or less said she would not walk again. After six weeks with you, she is walking well with a frame - thanks.
My mother came to you after a spell in hospital after a fall. At 100 years old, the hospital more or less said she would not walk again. After six weeks with you, she is walking well with a frame - thanks.
Thank you for your review, that's so good to hear of her progress with us. The well-being of the people who live here is our priority and to hear this is very satisfactory.
My mum has been staying at The Willows Care Home for a few weeks now. She has settled in so well and is so happy! The carers are so kind and helpful and Mum has a great relationship with them. She has fun and really enjoys the activities. The staff and managers are so helpful and are always there...
My mum has been staying at The Willows Care Home for a few weeks now. She has settled in so well and is so happy! The carers are so kind and helpful and Mum has a great relationship with them. She has fun and really enjoys the activities. The staff and managers are so helpful and are always there to listen and support you. It has a lovely, calm, homely feel and when I visit, it feels like home from home! It makes me so happy to see my mum happy and very much settled. I can't thank the staff enough for all their help and support looking after Mum!
Many thanks for taking the time to leave such a lovely review. It's lovely to hear she is so happy and settled here. I will pass your comments on to our team. Thank you.
This is a bright and cheerful environment with pleasant staff. My aunt was warm and comfortable. Her room is pleasant with a view of the garden. There were several patient notes on the walls noting how my aunt should be addressed and what her personal needs are. I felt that she is in a comfortable...
This is a bright and cheerful environment with pleasant staff. My aunt was warm and comfortable. Her room is pleasant with a view of the garden. There were several patient notes on the walls noting how my aunt should be addressed and what her personal needs are. I felt that she is in a comfortable and caring environment.
Thank you for your kind response to the Willows and we are happy to hear that things are going well for your aunt and being well looked after. If you need anything please let me know. Take care Celia.
After visiting my great aunt on several occasions, my family and I have been left very satisfied. She is well taken care of with all of her requirements being met and exceeded. The staff are very helpful, polite and professional. The care home is very clean and tidy throughout too.
After visiting my great aunt on several occasions, my family and I have been left very satisfied. She is well taken care of with all of her requirements being met and exceeded. The staff are very helpful, polite and professional. The care home is very clean and tidy throughout too.
Many thanks for sharing your experience with us. Reviews are always welcome and it's very warming to hear that you are very satisfied with our home.
This Home should be shut down. My Husband went there in April for respite. He has vascular Dementia and is Insulin-dependent. Beginning of the stay he fell out of bed. He wasn't checked enough 2 hours before he was and was found unconscious. An ambulance was called his blood sugars went down to...
They have a Dementia area which was upstairs he wasn't put there I was told that's for permanent residents. My Husband was put on the ground floor with all bed-bound residents. We contacted CQC and put a safeguarding on. Also, paramedics said they would report it! And they are still allowed to carry on as normal. So if you care for your loved ones, don't send them there.
We appreciate your feedback regarding your husband's stay at our care home. The safety and well-being of the people who live here is our top priority, and we take all incidents seriously. We acknowledge that a comprehensive investigation was conducted when you initially expressed your concerns, and...
We appreciate your feedback regarding your husband's stay at our care home. The safety and well-being of the people who live here is our top priority, and we take all incidents seriously. We acknowledge that a comprehensive investigation was conducted when you initially expressed your concerns, and the results of this investigation were provided to you on 16th May 2023.Our team is wholeheartedly committed to continually enhancing our services and ensuring the highest quality of care, and for this reason, we've had numerous respite stays that transitioned into permanent arrangements at The Willows. If you would like to discuss this matter further, we welcome you to contact our leadership team directly who will be happy to meet with you.
I have had an excellent respite stay at the Willows Care Home. There is little I can fault. All the staff nurses, carers etc have not faultered on looking after me, keeping me safe and made feel like part of the family. I only wish I could have stayed a little longer.
I have had an excellent respite stay at the Willows Care Home. There is little I can fault. All the staff nurses, carers etc have not faultered on looking after me, keeping me safe and made feel like part of the family. I only wish I could have stayed a little longer.
Many thanks for taking the time to leave such a lovely review; we are so happy to hear you enjoyed your stay with us. Your comments will be shared with all our team members who will be most grateful. Thank you
Not qualified to look after ill patients, they seem short staffed and too many patients. Seems they put you in a bed and leave you. I turn up, my mum's awake, television off, meal times feeding her large spoons. I told them small portions, didn't even listen. Not checking if you are drinking...
Not qualified to look after ill patients, they seem short staffed and too many patients. Seems they put you in a bed and leave you. I turn up, my mum's awake, television off, meal times feeding her large spoons. I told them small portions, didn't even listen. Not checking if you are drinking regularly, drinking shakes, drinks just left on the side, no communication either.
We genuinely regret any inconveniences or discomfort your family may have experienced during...
Thank you for your review. We take your concerns very seriously, as it is our utmost priority to ensure the well-being and satisfaction of the people who live or stay at The Willows and their families.Our objective is to create a positive and supportive environment for people and their families, and your feedback is invaluable in achieving this. We assure you that any grievances you bring to our attention will be treated with the utmost confidentiality and sensitivity.
The Willows Care Home have been wonderful with my mum. Excellent care. Thank you.
The Willows Care Home have been wonderful with my mum. Excellent care. Thank you.
Thank you very much for the lovely review. We always value feedback and will be sure to let our team members know.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Residents at The Willows Care Home in Milton Keynes have been enjoying a fantastic partnership with MK Dons Football Club, giving them the opportunity to stay active through football-themed fitness...
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...
There are no accreditations posted yet for Excelcare The Willows Care Home.
Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from...
Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.
Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.
Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.
Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and...
Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.
She has recently become our Operations Support Manager.
Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is...
Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.
She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service -what an Enhanced Service includes.