






The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse...
Care Provided by Excelcare The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 130 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare The Willows Care Home for full pricing details and T&Cs.
Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Sahr Mosery(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (129)
- Single Rooms with ensuite Wet Room (129)
Visiting
- Visitors welcome at any time.
Parking
- On site parking for visitors.
Excelcare The Willows Care Home Reviews (158)
Excelcare The Willows Care Home has a Review Score of 9.9 (9.853) out of 10, based on 52 reviews in the last 2 years.
Over all time Excelcare The Willows Care Home has 158 reviews.
All the staff are fantastic, I feel I'm looked after. The food is great, and the carers are lovely.
Thank you for your great review of The Willows. It is so lovely to hear you are happy in the home. Kind regards.
The team at Willows Care Home have been fantastic! The care my dad is getting has been outstanding. throughout this process, I have had many questions, and the team have been able to not only answer them all, they have provided insight, care and reassurance! I cannot speak highly enough of my family's experience. Thank you.
Thank you so much for your kind review. To be able to reassure you is our utmost pleasure and so very pleased you have left filled with the confidence of leaving Dad with us. Thank you again, and hope you had a good journey home.
We are extremely grateful for everything the home has done for my mother-in-law. Thank you all very much.
It was our absolute pleasure to look after your mother-in-law, and thank you so much for your kind review. I will be sure to relay this to our team members. Thank you again.
We put my mother in temporary care whilst we were on holiday. From day 1 till the end, my mother was looked after very well. Cannot fault the staff in any way. They went beyond and above their normal duties.
Many thanks for your kind review, your feedback means a lot to us. We're delighted to hear your mum had such a lovely stay and I will ensure your comments are shared with our team members. Thank you again and please do not hesitate to contact us, should you need anything.
Overall, if they had a permanent room think anyone would be looked after very well.
Thank you for your review. Its lovely to hear your mum had a positive stay with us and thank you for bringing to our attention the wait you had in the evening, which we have discussed with our team members. If you need anything else please do not hesitate to contact me. Many thanks.
My mother came to you after a spell in hospital after a fall. At 100 years old, the hospital more or less said she would not walk again. After six weeks with you, she is walking well with a frame - thanks.
Thank you for your review, that's so good to hear of her progress with us. The well-being of the people who live here is our priority and to hear this is very satisfactory.
My mum has been staying at The Willows Care Home for a few weeks now. She has settled in so well and is so happy! The carers are so kind and helpful and Mum has a great relationship with them. She has fun and really enjoys the activities. The staff and managers are so helpful and are always there to listen and support you. It has a lovely, calm, homely feel and when I visit, it feels like home from home! It makes me so happy to see my mum happy and very much settled. I can't thank the staff enough for all their help and support looking after Mum!
Many thanks for taking the time to leave such a lovely review. It's lovely to hear she is so happy and settled here. I will pass your comments on to our team. Thank you.
This is a bright and cheerful environment with pleasant staff. My aunt was warm and comfortable. Her room is pleasant with a view of the garden. There were several patient notes on the walls noting how my aunt should be addressed and what her personal needs are. I felt that she is in a comfortable and caring environment.
Thank you for your kind response to the Willows and we are happy to hear that things are going well for your aunt and being well looked after. If you need anything please let me know. Take care Celia.
The room that my mum had was spacious and airy. She was able to take whatever she wanted to make it more personal.
She was a very private person who didn't take advantage of the countless activities that they have on offer.
totally a personal choice.
After visiting my great aunt on several occasions, my family and I have been left very satisfied. She is well taken care of with all of her requirements being met and exceeded. The staff are very helpful, polite and professional. The care home is very clean and tidy throughout too.
Many thanks for sharing your experience with us. Reviews are always welcome and it's very warming to hear that you are very satisfied with our home.
They have a Dementia area which was upstairs he wasn't put there I was told that's for permanent residents. My Husband was put on the ground floor with all bed-bound residents. We contacted CQC and put a safeguarding on. Also, paramedics said they would report it! And they are still allowed to carry on as normal. So if you care for your loved ones, don't send them there.
We appreciate your feedback regarding your husband's stay at our care home. The safety and well-being of the people who live here is our top priority, and we take all incidents seriously. We acknowledge that a comprehensive investigation was conducted when you initially expressed your concerns, and...
I have had an excellent respite stay at the Willows Care Home. There is little I can fault. All the staff nurses, carers etc have not faultered on looking after me, keeping me safe and made feel like part of the family. I only wish I could have stayed a little longer.
Many thanks for taking the time to leave such a lovely review; we are so happy to hear you enjoyed your stay with us. Your comments will be shared with all our team members who will be most grateful. Thank you
Not qualified to look after ill patients, they seem short staffed and too many patients. Seems they put you in a bed and leave you. I turn up, my mum's awake, television off, meal times feeding her large spoons. I told them small portions, didn't even listen. Not checking if you are drinking regularly, drinking shakes, drinks just left on the side, no communication either.
We genuinely regret any inconveniences or discomfort your family may have experienced during...
The Willows Care Home have been wonderful with my mum. Excellent care. Thank you.
Thank you very much for the lovely review. We always value feedback and will be sure to let our team members know.
My father went into The Willows Care Home from the hospital for respite. He stayed for three weeks. The staff were amazing and Dad loved them all, they even all came out to say goodbye to him when he left today. I cannot thank the team enough for getting my dad back on his feet and able to go home after three weeks of their care.
We very much appreciate your kind review and it's lovely to hear your dad is continuing to do so well.
I love my stay on the unit, they are all lovely.
Thank you for your review and it is lovely to hear that you are happy in the home.
The home had a friendly feel and all the staff were caring and helpful, nothing was too much trouble.
Many thanks for your review, I will be sure to pass on your kind comments to our team.
The staff are ready and helpful. The manager is always helpful and caring.
Thank you for your lovely review. I shall ensure your kind words are passed on to all of our team members.
My sister has been in the excellent care of The Willows Care Home for several weeks now. I do not live in Milton Keynes so cannot visit easily but when I phone, all the staff are extremely helpful and pleasant. I would just like to say a very big thank you to you all for looking after her so well. I am very grateful.
Many thanks for such a lovely review. It is so rewarding for the team to receive such great feedback, which will be duly passed on. Kindest regards.
I went in over Christmas to spend time with my dad, and I was really pleased with how lovely and festive the home looked and how great the staff were. They'd put him in the Christmas jumper we'd sent in, and he was really tidy and happy. As we're not local, it's comforting to know he's being so well looked after. Thank you, The Willows.
Thank you for your review of The Willows, it was lovely to hear that you are happy with the team there and that your dad was happy in the home. Thanks again. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 December 2024Good
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (5)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 13 May 2026
Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 25 Aug 2026Organiser: Excelcare The Willows Care Home
- 22 Sep 2026Organiser: Excelcare The Willows Care Home
- 20 Oct 2026Organiser: Excelcare The Willows Care Home
Accreditations
There are no accreditations posted yet for Excelcare The Willows Care Home.
Meet the Team (4)

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.
Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.
Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.
She has recently become our Operations Support Manager.

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.
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