






The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse...
Care Provided by Excelcare The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 130 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare The Willows Care Home for full pricing details and T&Cs.
Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Sahr Mosery(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (129)
- Single Rooms with ensuite Wet Room (129)
Visiting
- Visitors welcome at any time.
Parking
- On site parking for visitors.
Excelcare The Willows Care Home Reviews (158)
Excelcare The Willows Care Home has a Review Score of 9.9 (9.853) out of 10, based on 52 reviews in the last 2 years.
Over all time Excelcare The Willows Care Home has 158 reviews.
I have been a resident for 3 weeks and have found the experience very good, the staff, food, and facilities are in excellent order. I would recommend this rehab centre and care home to anyone that needs good care and can only conclude that I was looked after perfectly.
Thank you so much for kind review. We appreciate your feedback and are delighted to hear of your positive experience. We wish you all the very best.
The overall experience was very good. The food was excellent and the compassion shown was very good. The communication with the different staff was excellent, I managed to step back and the staff took charge, this made my time whilst he was here more enjoyable.
Thank you for your lovely review. It's lovely to hear you had such a positive experience, I will pass your kind feedback to our team members. Thank you
I like my stay here. Everyone is helpful and supportive.
Thank you for your review. It's great to hear that you are happy with the home. Best wishes to you. Kind regards.
My husband was in for a year at The Willows and I cannot praise all the staff enough for their excellent care of him. I went in for a 1week respite while my daughter and partner went on holiday and it was like being in a family home. I am mobile and was able to enjoy so much there. Thank you for the wonderful care by the brilliant staff. The food was great plenty of it and it was so clean and lovely. Thank you again for making his last year comfortable, he made great friends with the staff. The Willows is a lovely place in every way.
Thank you so much for taking the time to send in such a lovely review. It's lovely to hear you were so happy with all aspects of care given to you both and you both felt so comfortable and at home with us. Many thanks.
Dad has spent six weeks in rehabilitation/assessment care. He's been well cared for and treated with dignity.
Thank you so much for sharing your Dad's experience with us and for taking the time to leave such a lovely review. Many thanks.
My family and I have found The Willows Care Home very welcoming. The staff, the nurses and all levels of management very available. I think most of all we have all felt so comfortable and at home. Very important. Thank you.
Thank you for your kind review. Its lovely to hear you feel at home and so comfortable here. If there is anything you ever need you know our door is always open. Kindest regards.
I love this home, it is very much a home too! They really care about the residents and their families. I will always be grateful that my mum got a place here.
Thank you for your kind review for The Willows. It is lovely to hear that you are happy with the home and also that your Mum is too. Merry Christmas and all the best for the year to come. Kind regards.
This care home is amazing, the staff are so caring, they do a brilliant job looking after our mum.
Thank you very much for your kind review. It is very rewarding to hear such lovely comments. Thank you.
Mum was sent to The Willows on her discharge from hospital. The staff from management to carers to nurses have been so kind and become like friends. Her care has been great with very few issues. Mum has also loved the wide range of activities. Thanks to all, it does mean a lot to have peace of mind.
Many thanks for taking the time to send in such a lovely review. I will ensure the team is aware of your kind comments. Thank you.
My sister had a lovely stay at The Willows Care Home. All the people that work there make her stay nice and they are really helpful to her. The room that she is in is big enough for her wheelchair.
Many thanks for taking the time to write a lovely review. It was our pleasure to look after your sister, and it's always great for the team, to hear such positive feedback. Thank you.
Brilliant staff. Can't recommend highly enough. Mum and dad love it. Very happy.
Thank you for your lovely review, I will ensure to pass on to our team members your kind words.
I was very unsure what to expect when I first came here. Really nervous. But within days I felt safe, very well cared for and looked after. All the staff, nursing, caring and domestic, are so nice and caring. I feel very safe here, secure and it's like another home. I will be reluctant to leave.
Many thanks for your lovely review. It's our pleasure to look after you and you are always welcome at The Willows.
My Great Uncle recently came here for respite and never again. Due to him being a complex situation an assessment was needed beforehand. I had to call the care home the evening before his arrival to tell them that no one had been to assess him. This resulted in them coming out the evening before and the assessment taking an hour. I called a few days after he had been in to see how he was, and was promised a callback, after 20 hours and no call back I had to call again. I was asked to name all of his belongings/leave a checklist in the bag. He returned home yesterday with 6 t-shirts, 3 medicated creams, a special feeding spoon and one of his medical folders missing. So I had to go collect them but unfortunately, they had lost the spoon and 4 T-shirts. He has also come home with a severe UTI due to a lack of fluid. The care home failed to tell my great uncle's GP that he was in respite and not full-time at the care home which resulted in the GP surgery unregistering him.
Thank you for bringing your concerns to our attention. We apologise that you have experienced this issue, as it does not reflect our usual standard of care. We can confirm that the issues you have raised are being investigated in line with our complaints and safeguarding process. We will send you a...
Wonderful establishment. I've had previous family members have their last days here and we couldn't ask for more! The staff, cleanliness, environment and overall experience is unbelievable, from reception to the room it is a calm, refreshing and caring atmosphere! I wouldn't go anywhere else for care!
Thank you for your kind review - it's delightful to hear that our team members have had such a positive impact. Thank you.
This review is for my respite visit while my son, whom I live with, was on vacation for 4 days. I was looked after very well and treated by the staff in all aspects of my day at Willows.
Many thanks for your kind review. It's lovely to hear you thoroughly enjoyed your stay with us. We would welcome you back with open arms.
The home today (31/05/2024) has presented her with a signed card by the staff. The activities team have decorated her room with birthday banners and also balloons with 104, gifts and a beautiful bouquet of flowers, also the kitchen staff baked a fantastic cake for her special day that Mum was able to share with her family. I would like to say that the kindness and care that she has received is second to none. We as a family would like to say a very big thank you to all of you at the home for making her life there so good and as she often tells me she couldn't be happier. Thank you all.
Thank you so much for your heartfelt review. It is our absolute honour to take care of Mum and so pleased you all enjoyed the birthday celebrations. I will ensure your kind words are passed on to our team.
I thought that the building looked really nice on the outside.
The entrance looked well looked after and I had to ring a bell to get in, which I thought was very good.
Once inside it looked like a hotel lobby, which really impressed me.
There was no horrible smell which I have experienced in other care homes.
The receptionist was very welcoming.
I had to sign in via a computer screen.
The receptionist explained perfectly where I had to go.
Once I got into my friend's room, a male employee came in and said hello and joked with my friend, which she loved.
I asked for a vase and he took me to another employee, who then sorted it out for me, while I went back to my friend's room.
When she came in with a vase she offered me a drink.
The staff seemed very friendly and helpful.
My friend's room looked lovely.
When I left a staff had to put in a code for the lift.
I think the security is great.
My friend seemed well looked after & very happy
Thank you so much for taking the time to share your recent experience at our care home. We were truly delighted to read your thoughtful and positive review, and we sincerely appreciate your valuable feedback. Our team works hard to ensure that all visitors feel welcome and supported from the moment...
Mum has now been at The Willows for well over a month now and it is remarkable how well she has adjusted to her home. This is all down to the wonderful team looking after her, they are so loving and caring towards Mum and communicate with us as a family every time we visit. They always inform me how Mum has been and if there are any concerns, they always discuss them with me. Thank you everyone at The Willows for the incredible way you are and for looking after Mum so well.
Many thanks for your wonderful review. It's lovely to hear how settled your mum is, and effective communication is key to us. I will ensure to pass on your positive comments to our team members. Thank you again.
I am delighted to be here with the great and pleasant staff and helpful management.
My bed is very comfy and I enjoy my shower every day - your nurses are so polite, courteous, friendly and helpful. I am so very grateful. Thank you.
Thank you so much for your lovely review; it is our absolute pleasure to be able to care for you. If there is anything you need please just let us know.
I would also like to mention the care staff who are absolutely wonderful. They are so lovely and take care of all the residents with a smile too. I have seen how caring and gentle they are with the residents. It’s a happy place and the regular entertainment and activities are fabulous. One of the staff members is a treasure and her assistants are so good that they all join in the fun.
We as a family are happy with the care at the Willows.
Thank you so much for your kind review. I will certainly pass on your kind words to all of our team members, and if there is anything else we can do for you, please do not hesitate to ask. Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 December 2024Good
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (5)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 13 May 2026
Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 25 Aug 2026Organiser: Excelcare The Willows Care Home
- 22 Sep 2026Organiser: Excelcare The Willows Care Home
- 20 Oct 2026Organiser: Excelcare The Willows Care Home
Accreditations
There are no accreditations posted yet for Excelcare The Willows Care Home.
Meet the Team (4)

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.
Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.
Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.
She has recently become our Operations Support Manager.

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service -more info.