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Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse...
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.
Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.
The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.
The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.
In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.
Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.
Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.
A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.
Care Provided by Excelcare The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 130 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:
Nursing fees are exclusive of FNC. Fees shown are starting rates and may vary depending on individual care needs.
The price(s) shown are provided by the care home. Contact Excelcare The Willows Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Sahr Mosery (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (129)
- Single Rooms with ensuite Wet Room (129)
Visiting
- Visitors welcome at any time.
Parking
- On site parking for visitors.
Excelcare The Willows Care Home Reviews (164)
Excelcare The Willows Care Home has a Review Score of 9.9 (9.877) out of 10, based on 56 reviews in the last 2 years.
Over all time Excelcare The Willows Care Home has 164 reviews.
Mum doesn't have a big appetite anymore but they do try to offer different options. Mum prefers more traditional options.
Mum doesn't have a big appetite anymore but they do try to offer different options. Mum prefers more traditional options.
Thank you for your kind feedback. We're so pleased to hear that you're happy with the care, cleanliness and support provided by our team.
We appreciate your comments regarding interaction and mealtimes. Our team always aim to support residents in a way that respects their individual...
Thank you for your kind feedback. We're so pleased to hear that you're happy with the care, cleanliness and support provided by our team.
We appreciate your comments regarding interaction and mealtimes. Our team always aim to support residents in a way that respects their individual preferences and choices, while encouraging companionship and engagement wherever welcomed.
Thank you for taking the time to share your thoughts with us.
Mum is very well looked after and is included in all the activities which she enjoys.
Mum is very well looked after and is included in all the activities which she enjoys.
Thank you so much for your kind words, I will ensure to let the team know. We're delighted she feels included and engaged, and we truly appreciate your feedback and support.
Home is very clean and tidy and the staff are excellent, always happy to help.
Home is very clean and tidy and the staff are excellent, always happy to help.
Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that you and your family have been pleased with the care your Mum has received over the past 2 years.
It means a great deal to us to know that you feel the home is clean and welcoming, and that our team's...
Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that you and your family have been pleased with the care your Mum has received over the past 2 years.
It means a great deal to us to know that you feel the home is clean and welcoming, and that our team's support and dedication have made a positive difference. Your comments will be shared with all of our team, who work hard to provide the highest standard of care every day.
Thank you again for your continued trust and support.
John has been using the Willows for more than 20 years for respite care. He is there at least four times annually. The staff are so good with him. They are all so cheerful, it makes it easier for me to leave him there for two weeks at a time because he is so well cared for. Thank you all the staff.
John has been using the Willows for more than 20 years for respite care. He is there at least four times annually. The staff are so good with him. They are all so cheerful, it makes it easier for me to leave him there for two weeks at a time because he is so well cared for. Thank you all the staff.
Thank you so much for your kind words. It truly means a great deal to us to hear how comfortable and well cared for John feels during his stays. We are delighted to have been able to support him-and you-over so many years.
We look forward to continuing to care for John for many years to come. Thank you again for your trust and appreciation.
My mother passed away peacefully after almost a year at The Willows. During her time there my mother received excellent compassionate care from the wonderful staff on Jasmine ward. They anticipated her needs and took great care to keep her relaxed and comfortable as she became more frail. My mother...
My mother passed away peacefully after almost a year at The Willows. During her time there my mother received excellent compassionate care from the wonderful staff on Jasmine ward. They anticipated her needs and took great care to keep her relaxed and comfortable as she became more frail. My mother constantly praised their kindness. The staff always kept the family well informed and made us feel very welcome and indeed looked out for us too. We feel so very lucky that mum found such wonderful staff to look after her in her final months. Thank you.
Thank you so much for taking the time to write such a thoughtful review. The team will be truly touched to know the positive impact they made on you all. It was our privilege to care for your mum. Thank you
The Willows Care Home was a truly special place. The staff were/are amazing and cared for my mum with such kindness and love. They always made time for her and treated her with warmth and respect. She enjoyed the activities, especially the singing, which always made her smile. It was/is a happy...
The Willows Care Home was a truly special place. The staff were/are amazing and cared for my mum with such kindness and love. They always made time for her and treated her with warmth and respect. She enjoyed the activities, especially the singing, which always made her smile. It was/is a happy careing home and our family will always be grateful for the comfort and compassion they have her. Knowing she was so well looked after meant the world to our family.
Thank you so much for sending such a beautiful review. It means a great deal to all of us, it was truly a privilege to care for her. Please know that our thoughts are with you and your family, and we're grateful to have been part of her life.
Mum in law spent 7 1/2 years in The Willows before her passing at the age of 98. She had vascular dementia and no mobility. In all that time she did not get a bedsore! Personal care was obviously very good. She was encouraged to eat but given freedom to choose, which I believe was the best for her....
Mum in law spent 7 1/2 years in The Willows before her passing at the age of 98. She had vascular dementia and no mobility. In all that time she did not get a bedsore! Personal care was obviously very good. She was encouraged to eat but given freedom to choose, which I believe was the best for her. Staff were cheerful and kind, and did their very best for her. She was unable/unwilling to participate in group activities so I was very grateful for those which came to individual rooms - Busking Bob for example.
Thank you so much for taking the time to share these kind words. It was a privilege for us to care for your MIL. Our team will be delighted to hear your comments; we always aim to support independence and preferences. Thank you again for your trust and sharing your experience.
Mum is very happy here, she seems to very much enjoy being here. Staff are extremely attentive + friendly - there is a lovely atmosphere. Mum often tells me that the staff are her friends and that 'they like me'. I find communication to be excellent and staff on the unit keep me updated.
Mum is very happy here, she seems to very much enjoy being here. Staff are extremely attentive + friendly - there is a lovely atmosphere. Mum often tells me that the staff are her friends and that 'they like me'. I find communication to be excellent and staff on the unit keep me updated.
Thank you so much for your lovely feedback. We're thrilled to hear your mum is happy and feels at home with us. Its heartwarming to know she sees our team as friends thats exactly the kind of caring environment we aim to provide. We also really appreciate your comments on communication; keeping families informed is very important to us. Thanks again for your kind words!
Its a lovely place to get well and wonderful staff.
Its a lovely place to get well and wonderful staff.
Thank you for your kind words. We're so pleased our team's dedication and care are making a difference. Providing engaging and supportive experiences for our residents is our priority, and your feedback means a lot to us.
All the staff are always dedicated and very caring and go out of their way to provide as much stimulation as they can at all times.
All the staff are always dedicated and very caring and go out of their way to provide as much stimulation as they can at all times.
Thank you so much for your wonderful feedback. We're delighted to hear that our team's dedication and care are making a positive difference. Providing meaningful stimulation and creating a supportive environment for our residents is at the heart of what we do, and it's truly rewarding to know this is appreciated. Your kind words will be shared with the team-they'll be thrilled to hear them!
Recently my mum passed, but I can honestly say the team at The Willows Care Home made her last few years a lot happier. They cared and looked after my mum as though she was family. I cannot thank them enough for the care they provided.
Recently my mum passed, but I can honestly say the team at The Willows Care Home made her last few years a lot happier. They cared and looked after my mum as though she was family. I cannot thank them enough for the care they provided.
Thank you so much for sharing your heartfelt words. We are truly sorry for your loss and send our deepest condolences to you and your family. It means so much to hear that we were able to make your mum's last years happier and provide the care and comfort she deserved. Our team strives to treat...
Thank you so much for sharing your heartfelt words. We are truly sorry for your loss and send our deepest condolences to you and your family. It means so much to hear that we were able to make your mum's last years happier and provide the care and comfort she deserved. Our team strives to treat every resident like family, and knowing that this was felt is incredibly meaningful to us. Please don't hesitate to reach out if there's anything we can do to support you during this time.
The team at the Willows have been amazing and gone every extra mile they could for nan and to ensure nan is safe and happy. Couldn't of asked for anything more of them have been a massive support for me and nan. Best in the business.
The team at the Willows have been amazing and gone every extra mile they could for nan and to ensure nan is safe and happy. Couldn't of asked for anything more of them have been a massive support for me and nan. Best in the business.
Thank you so much for your wonderful review. We're truly touched by your kind words and so pleased to know that your Nan and family feel supported and cared for. Our team take great pride in going the extra mile, and your feedback means the world to us. Thank you.
The Willows has a light, airy and calming atmosphere as soon as you walk through the front doors. All the staff are pleasant and helpful and treat residents with kindness, understanding and dignity. Residents are encouraged to take part in activities both individually and in groups. Mum's room is...
Food is cooked fresh daily with a good variety on the menu for residents to choose from (smells good too!).
Thank you very much for such a warm review. We're really happy to hear that you find our home so welcoming. Your kind words mean a lot to us and will be shared with the whole team.
My husband has been in full time for a year now. As a family, we are so pleased with the care, kindness and understanding from everyone. Thank you so much.
My husband has been in full time for a year now. As a family, we are so pleased with the care, kindness and understanding from everyone. Thank you so much.
Thank you very much for your kind review. It's lovely to hear that you and your family are pleased with the care and understanding provided by our team. Your appreciation means a great deal to us. Thank you.
Very helpful in all ways.
Very helpful in all ways.
Thank you so much for taking the time to complete a review; its lovely to hear that our team are providing every quality of care. Thank you
Friendly and efficient staff. Louise has a very high regard for the staff. Her family is impressed with the care she receives.
Friendly and efficient staff. Louise has a very high regard for the staff. Her family is impressed with the care she receives.
Many thanks for your kind review, I will be sure to pass on you lovely comments to our team.
My wife has been in The Willows for several weeks now and I have delighted with the level of care that she has experienced. The carers have been excellent, and sympathetic also the nursing care has also been similarly excellent.
My wife has been in The Willows for several weeks now and I have delighted with the level of care that she has experienced. The carers have been excellent, and sympathetic also the nursing care has also been similarly excellent.
Thank you so much for your kind words. We're really pleased to hear that your wife has received such excellent care at The Willows. Our team works hard to provide compassionate, high-quality support, and it's lovely to know this has made a difference. We'll pass your feedback on to the team - it will mean a lot to them.
I feel at home and well looked after. The staff are excellent towards my needs.
I feel at home and well looked after. The staff are excellent towards my needs.
Thank you for sending such a lovely review. It truly means a lot to us to know that you feel at home and well looked after. If there's ever anything more we can do for you, please do not hesitate to let us know.
My stay here has been a pleasure. The staff are excellent, I'll remember them always for their kindness to me, a big thank you to all of them.
My stay here has been a pleasure. The staff are excellent, I'll remember them always for their kindness to me, a big thank you to all of them.
Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay and that our team made a lasting impression on you. It was a pleasure having you with us, and I will share your appreciation with our team.
I visited The Willows to see a neighbour who is on respite there, I was pleasantly surprised at how clean and kept the place was, all the staff members were lovely and very attentive. My neighbour is very happy and content being in your home and I could not thank the staff enough. Keep up the good...
I visited The Willows to see a neighbour who is on respite there, I was pleasantly surprised at how clean and kept the place was, all the staff members were lovely and very attentive. My neighbour is very happy and content being in your home and I could not thank the staff enough. Keep up the good work.
Thank you so much for sharing your experience with us, and for taking the time to leave such a kind review. I will ensure our team members are informed. Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 December 2024Good
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (2)
- 04 Aug 2026
Residents at The Willows Care Home in Milton Keynes have been enjoying a fantastic partnership with MK Dons Football Club, giving them the opportunity to stay active through football-themed fitness...
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 13 May 2026
Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...
- 10 Nov 2026Organiser: Excelcare The Willows Care Home
- 15 Dec 2026Organiser: Excelcare The Willows Care Home
Accreditations
There are no accreditations posted yet for Excelcare The Willows Care Home.
Meet the Team (4)

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from...
Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.
Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.
Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and...
Justyna joined Excelcare in October 2022 in the role of Residential Manager.
She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.
She has recently become our Operations Support Manager.

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is...
Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.
Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service -what an Enhanced Service includes.