The Willows Care Home

Heathercroft, Great Linford, Milton Keynes MK14 5EG
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9.7 136 Reviews
  • The Willows Care Home, Milton Keynes
The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse local amenities. A short walk from the home there is a local centre which has shopping opportunities, eateries and a coffee shop. Two public houses offering food and refreshments are also within walking distance. The local duck pond is only a stone’s throw away form the home and provides a tranquil setting to watch the local wild life.

The Willows has lounge and dining areas with kitchenettes on each floor where meals are provided by a chef and their team who can cater for all specialist diets.

In addition, there are numerous quiet areas around the home, a conservatory and a hairdressing salon. There is also a large enclosed garden which is accessible to wheelchair users.

Reminiscence is key to wellbeing and The Willows has three reminiscence shops within the grounds to take the people living there on a trip down memory lane. The dynamic and engaging activities team provide wide and varied opportunities for social engagement tailored to the choices of the individual.

Due to the peaceful setting of the home it is difficult to imagine it is so close to the centre of a busy city. There is good public transport links to the home with a bus stop just outside the main gates.

A warm welcome awaits anyone at any time of day with no visiting restrictions, young and old alike the more the merrier.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 130 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Sahr Mosery (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (130)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

The Willows Care Home Reviews (136)

9.7

The Willows Care Home has a Review Score of 9.7 (9.724) out of 10, based on 46 reviews in the last 2 years.
Over all time The Willows Care Home has 136 reviews.

Overall Experience
  • 106
  • 25
  • 2
  • 1
  • 2
Date Published
  • 136
  • 10
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  • 46
  • 90
Reviewer Connection to The Willows Care Home
  • 53
  • 26
  • 11
  • 10
  • 6
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 136, showing 21-40
Review from Wendy M (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is amazing, the staff are so caring, they do a brilliant job looking after our mum.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you very much for your kind review. It is very rewarding to hear such lovely comments. Thank you.

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Review from A P (Daughter of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was sent to The Willows on her discharge from hospital. The staff from management to carers to nurses have been so kind and become like friends. Her care has been great with very few issues. Mum has also loved the wide range of activities. Thanks to all, it does mean a lot to have peace of mind.
Reply from Gale Hills, Business Manager at The Willows Care Home

Many thanks for taking the time to send in such a lovely review. I will ensure the team is aware of your kind comments. Thank you.

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Review from Terry L (Sister of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister had a lovely stay at The Willows Care Home. All the people that work there make her stay nice and they are really helpful to her. The room that she is in is big enough for her wheelchair.
Reply from Gale Hills, Business Manager at The Willows Care Home

Many thanks for taking the time to write a lovely review. It was our pleasure to look after your sister, and it's always great for the team, to hear such positive feedback. Thank you.

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Review from Caroline G (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff. Can't recommend highly enough. Mum and dad love it. Very happy.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for your lovely review, I will ensure to pass on to our team members your kind words.

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Review from Bernard C (Resident) assisted by family/friend published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very unsure what to expect when I first came here. Really nervous. But within days I felt safe, very well cared for and looked after. All the staff, nursing, caring and domestic, are so nice and caring. I feel very safe here, secure and it's like another home. I will be reluctant to leave.
Reply from Gale Hills, Business Manager at The Willows Care Home

Many thanks for your lovely review. It's our pleasure to look after you and you are always welcome at The Willows.

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Review from T C (Great-Niece of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Great Uncle recently came here for respite and never again. Due to him being a complex situation an assessment was needed beforehand. I had to call the care home the evening before his arrival to tell them that no one had been to assess him. This resulted in them coming out the evening before and
the assessment taking an hour. I called a few days after he had been in to see how he was, and was promised a callback, after 20 hours and no call back I had to call again. I was asked to name all of his belongings/leave a checklist in the bag. He returned home yesterday with 6 t-shirts, 3 medicated creams, a special feeding spoon and one of his medical folders missing. So I had to go collect them but unfortunately, they had lost the spoon and 4 T-shirts. He has also come home with a severe UTI due to a lack of fluid. The care home failed to tell my great uncle's GP that he was in respite and not full-time at the care home which resulted in the GP surgery unregistering him.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for bringing your concerns to our attention. We apologise that you have experienced this issue, as it does not reflect our usual standard of care. We can confirm that the issues you have raised are being investigated in line with our complaints and safeguarding process. We will send you a formal acknowledgement of your concerns and provide a copy of our process, which outlines the steps and timescales for our formal response.

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Review from M B (Granddaughter of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful establishment. I've had previous family members have their last days here and we couldn't ask for more! The staff, cleanliness, environment and overall experience is unbelievable, from reception to the room it is a calm, refreshing and caring atmosphere! I wouldn't go anywhere else for care!
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for your kind review - it's delightful to hear that our team members have had such a positive impact. Thank you.

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Review from A M (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is for my respite visit while my son, whom I live with, was on vacation for 4 days. I was looked after very well and treated by the staff in all aspects of my day at Willows.
Reply from Gale Hills, Business Manager at The Willows Care Home

Many thanks for your kind review. It's lovely to hear you thoroughly enjoyed your stay with us. We would welcome you back with open arms.

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Review from Paul B (Son of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all of the staff at the Willows Care Home for making my mother's 104th birthday such a very special day, today. Mother is on Poppy Ward and she has been there for the past 2 years. She has been very well looked after and cared for by the staff at the Willows.
The home today (31/05/2024)
has presented her with a signed card by the staff. The activities team have decorated her room with birthday banners and also balloons with 104, gifts and a beautiful bouquet of flowers, also the kitchen staff baked a fantastic cake for her special day that Mum was able to share with her family. I would like to say that the kindness and care that she has received is second to none. We as a family would like to say a very big thank you to all of you at the home for making her life there so good and as she often tells me she couldn't be happier. Thank you all.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your heartfelt review. It is our absolute honour to take care of Mum and so pleased you all enjoyed the birthday celebrations. I will ensure your kind words are passed on to our team.

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Review from S O (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in The Willows this month for respite. I was a little apprehensive at first as he likes his own home but we needed to see if he would like it for future plans. When we arrived, we were made to feel very welcome. The room was freshly decorated and really nice. When we returned to call
Dad, he didn't want to leave. He said the food was amazing (plenty of it). The staff were great, very clean, what a surprise we had. We are hoping to get a permanent place for him now. He hasn't stopped talking about what he did, entertainment he had, the food, his room. We hope to get back permanently very soon.
Reply from Gale Hills, Business Manager at The Willows Care Home

Many thanks for your kind review, it is so lovely to hear that Dad enjoyed his stay with us. We would welcome him back with open arms. I will ensure to pass on your comments to our wonderful team. Many thanks again.

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Review from P J (Friend of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a friend for the first time in this care home.
I thought that the building looked really nice on the outside.
The entrance looked well looked after and I had to ring a bell to get in, which I thought was very good.
Once inside it looked like a hotel lobby, which really impressed me.
There
was no horrible smell which I have experienced in other care homes.
The receptionist was very welcoming.
I had to sign in via a computer screen.
The receptionist explained perfectly where I had to go.
Once I got into my friend's room, a male employee came in and said hello and joked with my friend, which she loved.
I asked for a vase and he took me to another employee, who then sorted it out for me, while I went back to my friend's room.
When she came in with a vase she offered me a drink.
The staff seemed very friendly and helpful.
My friend's room looked lovely.
When I left a staff had to put in a code for the lift.
I think the security is great.
My friend seemed well looked after & very happy
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for taking the time to share your recent experience at our care home. We were truly delighted to read your thoughtful and positive review, and we sincerely appreciate your valuable feedback. Our team works hard to ensure that all visitors feel welcome and supported from the moment they arrive. Providing compassionate and attentive care to our residents is at the heart of everything we do, so it is incredibly rewarding to receive such positive feedback from visitors like yourself. Many thanks.

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Review from Lorraine E (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been at The Willows for well over a month now and it is remarkable how well she has adjusted to her home. This is all down to the wonderful team looking after her, they are so loving and caring towards Mum and communicate with us as a family every time we visit. They always inform me how
Mum has been and if there are any concerns, they always discuss them with me. Thank you everyone at The Willows for the incredible way you are and for looking after Mum so well.
Reply from Gale Hills, Business Manager at The Willows Care Home

Many thanks for your wonderful review. It's lovely to hear how settled your mum is, and effective communication is key to us. I will ensure to pass on your positive comments to our team members. Thank you again.

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Review from John G (Respite Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just been here at The Willows Care Home for one week. How I have spent the last eight weeks in the hospital after an operation on my left elbow.
I am delighted to be here with the great and pleasant staff and helpful management.
My bed is very comfy and I enjoy my shower every day - your nurses
are so polite, courteous, friendly and helpful. I am so very grateful. Thank you.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your lovely review; it is our absolute pleasure to be able to care for you. If there is anything you need please just let us know.

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Review from Jeanette D (Sister of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to say a great big thank you to the kitchen staff especially, as it was my brother's 80 birthday on Saturday 30th March and they made him a fantastic cake. We were all so pleased and the cake was absolutely delicious. Thank you so much. Made the day even better for us all. It was even better
than shop shop-bought ones we have had in the past.
I would also like to mention the care staff who are absolutely wonderful. They are so lovely and take care of all the residents with a smile too. I have seen how caring and gentle they are with the residents. It’s a happy place and the regular entertainment and activities are fabulous. One of the staff members is a treasure and her assistants are so good that they all join in the fun.
We as a family are happy with the care at the Willows.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your kind review. I will certainly pass on your kind words to all of our team members, and if there is anything else we can do for you, please do not hesitate to ask. Thank you again.

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Review from S G (Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are fantastic, I feel I'm looked after. The food is great, and the carers are lovely.
Reply from Celia Hardill, Regional Director (Milton Keynes) at The Willows Care Home

Thank you for your great review of The Willows. It is so lovely to hear you are happy in the home. Kind regards.

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Review from J C (Son of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Willows Care Home have been fantastic! The care my dad is getting has been outstanding. throughout this process, I have had many questions, and the team have been able to not only answer them all, they have provided insight, care and reassurance! I cannot speak highly enough of my family's
experience. Thank you.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you so much for your kind review. To be able to reassure you is our utmost pleasure and so very pleased you have left filled with the confidence of leaving Dad with us. Thank you again, and hope you had a good journey home.

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Review from K D (Daughter-in-law of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at The Willows for 4 years, during her time there, she was treated with love, kindness and dignity. The staff supported her during COVID and became her family when her own family couldn't visit.
We are extremely grateful for everything the home has done for my mother-in-law.
Thank you all very much.
Reply from Gale Hills, Business Manager at The Willows Care Home

It was our absolute pleasure to look after your mother-in-law, and thank you so much for your kind review. I will be sure to relay this to our team members. Thank you again.

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Review from Ashvin P (Son of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We put my mother in temporary care whilst we were on holiday. From day 1 till the end, my mother was looked after very well. Cannot fault the staff in any way. They went beyond and above their normal duties.
Reply from Gale Hills, Business Manager at The Willows Care Home

Many thanks for your kind review, your feedback means a lot to us. We're delighted to hear your mum had such a lovely stay and I will ensure your comments are shared with our team members. Thank you again and please do not hesitate to contact us, should you need anything.

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Review from L W (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent 2 weeks a The Willows, the resident person was a much calmer lady. On visiting she was talkative and when leaving she was quite in control and didn't mind us going. Evening visitors were met with a wait of 5 to 10 minutes before a member of staff was passing to let us in. Security was ok
during the day.
Overall, if they had a permanent room think anyone would be looked after very well.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for your review. Its lovely to hear your mum had a positive stay with us and thank you for bringing to our attention the wait you had in the evening, which we have discussed with our team members. If you need anything else please do not hesitate to contact me. Many thanks.

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Review from S F (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with how mum is being cared for. She is well-fed and always kept clean and tidy. The staff are very well organised. I find the care home is very well run and organised. Best pleased and very impressed by any medical issues which are dealt with quickly. I especially like how mum is
involved in all the activities and how encouraging the staff are to include mum.
Reply from Gale Hills, Business Manager at The Willows Care Home

Thank you for taking the time to leave such a warm review. I will ensure your comments are passed on to our team members. Activities are a big part of our home, and we always try to encourage participation. Thank you

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for The Willows Care Home is calculated as follows: ( (446 Excellents x 5) + (65 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (15 Very Poors x 1) ) ÷ 537 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Sahr

Sahr Moseray

Job Title: Home Manager Joined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.


Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.


Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna

Justyna Blajerska

Job Title: Operations Support Manager Joined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.


She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.


She has recently become our Operations Support Manager.

Gale

Gale Hills

Job Title: Business Manager Joined: 2010

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.


Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne

Suzanne Bennett

Job Title: Home Administrator Joined: 2023

Suzanne joined Excelcare in 2023.
She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

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