Search...

Excelcare The Willows Care Home

Heathercroft, Great Linford, Milton Keynes, Buckinghamshire MK14 5EG
Excelcare Logo
Jobs
Excelcare The Willows Care Home logo
Excelcare The Willows Care Home, Milton Keynes
Excelcare The Willows Care Home, Milton Keynes
Excelcare The Willows Care Home, Milton Keynes

The Willows Care Centre is located in Great Linford which is a village with the Grand Union Canal running through its centre just a few miles from central Milton Keynes.

Set in spacious, peaceful grounds the home has en-suite rooms and extensive communal areas and provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

The Willows makes the most of the diverse...  

Care Provided by Excelcare The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,400From £1,400
Nursing CareFrom £1,500From £1,500
Nursing Dementia CareFrom £1,550From £1,550

Contact Excelcare The Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sahr Mosery(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 3

Room Information

  • Single Rooms (129)
  • Single Rooms with ensuite Wet Room (129)

Visiting

  • Visitors welcome at any time.

Parking

  • On site parking for visitors.

Excelcare The Willows Care Home Reviews (158)

Submit a Review
9.9

Excelcare The Willows Care Home has a Review Score of 9.9 (9.853) out of 10, based on 52 reviews in the last 2 years. Over all time Excelcare The Willows Care Home has 158 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Excelcare The Willows Care Home
Loading...
Showing 158 reviews matching selected criteria
Review from Sandra G (Respite Resident) published on 6 November 2025 Submitted via Postal Card
Overall Experience

Its a lovely place to get well and wonderful staff.

Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare The Willows Care Home

Thank you for your kind words. We're so pleased our team's dedication and care are making a difference. Providing engaging and supportive experiences for our residents is our priority, and your feedback means a lot to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith N (Friend of Resident) published on 6 November 2025 Submitted via Postal Card
Overall Experience

All the staff are always dedicated and very caring and go out of their way to provide as much stimulation as they can at all times.

Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare The Willows Care Home

Thank you so much for your wonderful feedback. We're delighted to hear that our team's dedication and care are making a positive difference. Providing meaningful stimulation and creating a supportive environment for our residents is at the heart of what we do, and it's truly rewarding to know this is appreciated. Your kind words will be shared with the team-they'll be thrilled to hear them!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card
Overall Experience

Recently my mum passed, but I can honestly say the team at The Willows Care Home made her last few years a lot happier. They cared and looked after my mum as though she was family. I cannot thank them enough for the care they provided.

Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare The Willows Care Home

Thank you so much for sharing your heartfelt words. We are truly sorry for your loss and send our deepest condolences to you and your family. It means so much to hear that we were able to make your mum's last years happier and provide the care and comfort she deserved. Our team strives to treat...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lewis O (Grandson of Resident) published on 30 October 2025 Submitted via Postal Card
Overall Experience

The team at the Willows have been amazing and gone every extra mile they could for nan and to ensure nan is safe and happy. Couldn't of asked for anything more of them have been a massive support for me and nan. Best in the business.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for your wonderful review. We're truly touched by your kind words and so pleased to know that your Nan and family feel supported and cared for. Our team take great pride in going the extra mile, and your feedback means the world to us. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card
Overall Experience
The Willows has a light, airy and calming atmosphere as soon as you walk through the front doors. All the staff are pleasant and helpful and treat residents with kindness, understanding and dignity. Residents are encouraged to take part in activities both individually and in groups. Mum's room is kept spotlessly clean and her clothing laundered well.

Food is cooked fresh daily with a good variety on the menu for residents to choose from (smells good too!).

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you very much for such a warm review. We're really happy to hear that you find our home so welcoming. Your kind words mean a lot to us and will be shared with the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susam H (Wife of Resident) published on 23 October 2025 Submitted via Postal Card
Overall Experience

My husband has been in full time for a year now. As a family, we are so pleased with the care, kindness and understanding from everyone. Thank you so much.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you very much for your kind review. It's lovely to hear that you and your family are pleased with the care and understanding provided by our team. Your appreciation means a great deal to us. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fred M (Husband of Resident) published on 23 October 2025 Submitted via Postal Card
Overall Experience

Very helpful in all ways.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for taking the time to complete a review; its lovely to hear that our team are providing every quality of care. Thank you

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George B (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card
Overall Experience

Friendly and efficient staff. Louise has a very high regard for the staff. Her family is impressed with the care she receives.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Many thanks for your kind review, I will be sure to pass on you lovely comments to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard S (Husband of Resident) published on 25 September 2025 Submitted via Postal Card
Overall Experience

My wife has been in The Willows for several weeks now and I have delighted with the level of care that she has experienced. The carers have been excellent, and sympathetic also the nursing care has also been similarly excellent.

Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare The Willows Care Home

Thank you so much for your kind words. We're really pleased to hear that your wife has received such excellent care at The Willows. Our team works hard to provide compassionate, high-quality support, and it's lovely to know this has made a difference. We'll pass your feedback on to the team - it will mean a lot to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dee G (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card
Overall Experience

Mum quality of life has greatly improved since coming to the Willows. Nothing is too much trouble for any of the staff and I know mum feels safe and happy. I can relax knowing that she is well-cared for when Im not with her and I look forward to visiting and being able to just enjoy my time with her.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for your kind review. Its lovely to hear your mum feels safe and happy here, and that you can enjoy your time together. The team will be thrilled to know their care means so much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia S (Resident / Service User) published on 12 August 2025 Submitted via Postal Card
Overall Experience

I feel at home and well looked after. The staff are excellent towards my needs.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for sending such a lovely review. It truly means a lot to us to know that you feel at home and well looked after. If there's ever anything more we can do for you, please do not hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Resident / Service User) published on 24 July 2025 Submitted via Postal Card
Overall Experience

My stay here has been a pleasure. The staff are excellent, I'll remember them always for their kindness to me, a big thank you to all of them.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay and that our team made a lasting impression on you. It was a pleasure having you with us, and I will share your appreciation with our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N S (Friend of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

I visited The Willows to see a neighbour who is on respite there, I was pleasantly surprised at how clean and kept the place was, all the staff members were lovely and very attentive. My neighbour is very happy and content being in your home and I could not thank the staff enough. Keep up the good work.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for sharing your experience with us, and for taking the time to leave such a kind review. I will ensure our team members are informed. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B B (Friend of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

I recently visited a neighbour at the Willows Care Home and I was pleasantly surprised by the clean environment and the friendliness of the staff. The room was light and airy. I noticed the attention from the staff towards the residents was caring and helpful.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for taking the time to complete such a lovely review. Its always rewarding to know our team are recognised. We truly appreciate your comments and hope to welcome you again in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from A F (Friend of Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience

My dear friend now finds herself in the care of The Willows. I was not sure what to expect, but I can honestly say I was pleasantly surprised. On entering the home, I was welcomed and asked if I would like to be shown to her room. Her room is airy and bright and has been recently refurbished. The staff were so friendly and kind, and I felt so at ease. Thank you all for taking such good care of my friend.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you for completing such a heart warming review. It is lovely to hear you had such a positive visit, and I will ensure our team members are informed. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I H (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card
Overall Experience

Our mother came to stay at The Willows in April 2025. We found the home to be very warm and comfortable. Although out mother was there only for a few days, the standard of care was very professional and in my opinion first class. The care and support shown, not only to our mother, but to her family, was amazing; nothing was too much trouble for them, and we as a family were truly grateful to The Willows.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for your kind and thoughtful words; it means a great deal to us all to receive such positive feedback. It was our absolute pleasure to be there for you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Gaynor L (Daughter of Resident) published on 8 May 2025 Submitted via Website
Overall Experience
Thankyou everyone for looking after my dad for respite while we have a holiday.
He is very well looked after
Nothing is too much trouble
Food is lovely and lovely staff

My dad enjoys going in there for respite , which puts our mind at ease , we do not worry leaving him. Thanks everyone

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for the lovely review for the Willows. It's heart warming to hear that your Dad is happy and well cared for. Kind regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tina M (Husband of Resident) published on 21 March 2025 Submitted via Postal Card
Overall Experience

All the staff at The Willows were very friendly and helpful during my husband's last few months of his life and straight after his death at the beginning of May were there for me then too.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Thank you so much for sharing your experience with us, and for taking the time to leave such a kind review. As you know our door is always open should you ever want to pop in for a chat.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nilani (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience
All the staffs at care home looked after my dad with genuine care.
They all were very kind to my dad.
They all were looking after him like family.
My dad also happy during his stay.

As a daughter I can access the staff anytime if I had any questions. Very helpful.

Reply from Gale Hills, Business Manager at Excelcare The Willows Care Home

Many thanks for your kind review. It truly means a lot to the whole team at The Willows to know our care and support made such a difference to both you and your dad. Kindest regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B B (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

The care given to my mother is of a high standard. She is always clean and tidy, and seems to be comfortable and content, even though she would rather be at home, she understands that it is important to give the care she needs.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare The Willows Care Home

Thank you for your review for The Willows, it's good to hear that you are happy with the standards of the home and your Mum is as content as can be. Kind regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 December 2024
Overall
Good
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (11) & Events (5)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 13 May 2026

    Students studying beauty therapy at Milton Keynes College recently visited The Willows Care Home to host a relaxing pamper morning for the people living there. Students Annabelle, Andrea and Aysha,...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

Upcoming Events

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare The Willows Care Home.

Meet the Team (4)

Sahr Moseray
Sahr MoserayJob Title:Home ManagerJoined: 2022

Sahr join The Willows Care Home in October 2022 as a Home Manager. He has worked in the care sector for over 18 years and held various roles from carer to Home Manager; he brings with him a wealth of knowledge of caring for older people.

Sahr is passionate about delivering a high standard of person-centred care and transformational leadership. Sahr has completed Level 7 Diploma in Health and Social Care Management, Level 4 NVQ in Leadership and Management for Care Services and Level 3 NVQ in Health and Social Care.

Sahr’s primary responsibilities include managing day to day smooth running of the home. Supervising and motivating team members to deliver high-quality services and ensuring the needs and aspirations of people who use the services are being met.

Justyna Blajerska
Justyna BlajerskaJob Title:Operations Support ManagerJoined: 2022

Justyna joined Excelcare in October 2022 in the role of Residential Manager.

She is responsible for leading and managing the residential unit and Lavender lodge on all aspects of day-to-day business deliverables, including performance monitoring in relation to quality and best outcome for people who live in the home.

She has recently become our Operations Support Manager.

Gale Hills
Gale HillsJob Title:Business ManagerJoined: 2010

Gale has been with Excelcare for 16 years, appointed as Regional Administration Manager.

Gale was promoted to Business Manager in 2022. She is responsible for developing and engaging with team members to include Admin, Care, Domestic, Laundry and Catering services to the Home.

Suzanne Bennett
Suzanne BennettJob Title:Home AdministratorJoined: 2023
Suzanne joined Excelcare in 2023.

She works closely with the management team, receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare The Willows Care Home to verify any information. View our terms and conditions. Excelcare The Willows Care Home has an Enhanced Service -more info.