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Neath Hill is a purpose built residential care home with an excellent...
Care Provided by Excelcare Neath House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Neath House for full pricing details and T&Cs.
Contact Excelcare Neath House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Larysa Koss(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
- Number of floors: 2
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (5)
Visiting
- Visitors welcome at any time.
Parking
- Free parking on-site for visitors.
Excelcare Neath House Reviews (66)
Excelcare Neath House has a Review Score of 10 (9.958) out of 10, based on 28 reviews in the last 2 years.
Over all time Excelcare Neath House has 66 reviews.
My gran has the best care. Feels like a home. Thank you is not enough.
Our whole team is dedicated to creating a warm, supportive environment for our residents, and feedback like this reassures us that we're on the right track. Your appreciation really does mean everything to us.
My mum loves this place
Thank you for your lovely feedback. We are so pleased to hear that your mum loves living at Neath House. It means a great deal to the whole team. Warm regards, Neath House family.
My Dad recently passed at nearly 93 years of age but what a wonderful past two years he had at Neath House Care Home. I cannot speak more highly of both the environment and staff. The home itself is always spotlessly clean and beautifully decorated to celebrate events throughout the year. There's a lovely garden area at the back which residents can look out on from the conservatory and when possible, are taken out into. Dad used to love watching the wildlife from here especially the squirrels! The staff are truly amazing. Always going above and beyond for residents and relatives. There's such a family feel within this home and nothing is too much trouble. Dad had dementia and was very frail but the care and kindness extended to him was excellent which I'm sure prolonged his life. I will really miss visiting the home but will be forever grateful for everything they did for Dad. I would highly recommend Neath House and commend their wonderful staff and management. Thank you so much NHCH.
It means so much to hear how happy he was and that you felt supported by our team. Your dad will be fondly remembered by all of us. With sincere condolences, Neath House Family
The staff/family team are kind, happy and fully engaged with the residents and families. My mum always responds positively to their happy faces. As a daughter, I trust the staff completely. They provide individual care and always keep me fully informed of anything relating to my mum.
Your trust means...
He will certainly miss all the staff on his next adventure.
Thank you for your review. We are pleased to hear that your brother was treated with dignity and respect during his time with us. Ensuring our residents feel safe, comfortable, and valued is always our priority. It has been a pleasure caring for your brother, and he will certainly be missed by the team. We wish him all the very best on his next adventure.
Is like a country house, situated in the middle of a wood in Milton Keynes. Great to have music on the big screen in the lounges. Also, lovely to have activities throughout the day.
A bit like being an extended holiday!
Thank you so much for your lovely review. We are delighted to hear that you enjoy the peaceful environment at Neath House and that you appreciate the food, activities, and music in our lounges. Creating a warm, homely atmosphere where residents feel relaxed and engaged is very important to us. Your...
Neath House has been my mum's home for the past 6 years, and she's been looked after so well. The management and staff are second to none. Wouldn't want her to have been anywhere else. She enjoyed every moment.
Knowing that she felt happy and well cared for, and that you wouldn't have wanted her anywhere else, means more to us...
Lovely care home, well cared for and lovely. Helpful staff. Thank you.
Our team works hard to create a warm and supportive environment, so your words are truly appreciated. Warm regards from the Neath House family.
All staff at Neath House were excellent in all manners to my father and myself. Thank you so much to put my mind to rest.
Your feedback will be shared with the whole team. Warm regards, Neath House family.
Well informed review and information regarding my mothers care.
We are always looking to improve, so if you ever have any suggestions or ideas on how we can do even better, please do speak to us. Your feedback truly matters. Warm regards, Neath House Family!
My mum stayed for 10 days, and looked very relaxed really happy to see her like this. Would love her to get back here.
Thank you for your kind review. We are delighted to hear that your mum appeared relaxed and happy during her stay with us. There is no greater reassurance for families than seeing their loved one settled and content. It was a pleasure caring for her, and we would be very happy to welcome her back to Neath House in the future. With love, Neath House family.
Excellent care. Ron always thoroughly enjoys his stay at Neath House. Wonderful staff make it feel like a real home from home.
Thank you for your kind feedback. We are delighted to hear that Ron enjoys his time at Neath House and that our team helps make it feel like a true home from home. Your words mean a great deal to us and will be shared with the team. Warm regards, Nath House Family!
My husband had another weeks respite there this week which enabled me to have a few days abroad for some much needed relaxation and sun.
I was totally relaxed because I knew he would be so well looked after as he had been previously.
As a wife who's husband has dementia at such a young age it very difficult to put your trust in anyone else to care for him but I totally trust all the staff at neath house.
I just want to thank you all and I appreciate all the care you give john when hes with you it has made such a huge difference to me.
Keep up the good work you are all.stars
Your...
I can't fault the team at Neath House. The care provided is second to none, my mum is very happy, and that's what matters most to me, knowing she's in the best place with the best people. Has been a weight lifted off my mind. Keep up the great work you do. xxx
Thank you so much for your kind words. We're truly delighted to hear that your mum is happy and that you feel reassured. It means a great deal to us to know our care and dedication are making a difference. Your support is very much appreciated. Thank you from the Neath Family!
Mum has been at Neath House now for 3 years and its so lovely knowing that she is well cared for and happy in there. The staff are all amazing and very friendly nothing is too much trouble. Mum is very happy and loves her friends. The staff are always on hand if we have any questions, and keep all the residents entertained and busy. Well done Team Neath.
Thank you for your lovely feedback. We're so pleased to hear that your mum feels happy, well cared for, and enjoys her friendships here. It means a lot to the whole team to know that you feel supported and reassured. Your kind words are truly appreciated and will be shared with the team. Thank you again from the Neath Family.
We have a good visit today the staff were very accomodating.
Thank you for your kind words. We're delighted to hear you had a good visit and found our team accommodating. Your feedback is greatly appreciated and will be shared with everyone.
My aunt is very happy and is being looked after very well. The staff are very friendly and very welcoming. Thank you.
Thank you for your kind words.We're delighted to hear that your aunt is happy and well cared for. It's lovely to know you've found the team friendly and welcoming - that means a lot to us.Thank you again for your support!Warm regards, Neath House family.
I visit my sister, and have seen a fast improvement in her well being. She has settled well and very content. Everytime we come the staff is so polite and helpful. Nothing is to much bother for them. Very welcoming! Thank you all so much for everything.
Thank you so much for your lovely feedback.We're so glad you felt welcomed and reassured during your visit. It means a lot to know your sister feels relaxed and well cared for - that's exactly what we aim for. Your kind words will be shared with the team.We look forward to seeing you again soon! With warm regards, Neath House Family.
Was welcomed in straight away by the staff. Met two staff members in particular who were very cheerful and gave us a very positive out look of the care home and I found it very reasuring that my sister is in and very relaxed and well looked after place. Well done to all the staff who made me very welcome. What a pleasure.
Thank you so much for your kind words and for taking the time to share your experience. It's heartwarming to hear that your sister has settled in well and that you've seen such a positive change in her wellbeing - that's exactly what we strive for. Knowing she feels content and supported means the...
A hidden gem. Tucked away in the Neath Hill Estate is the delightful Neath Hill residential home, which I used to visit regularly. From the minute you enter , it has a very homely feel. I loved the interaction seen between the residents and staff, who appeared to have good knowledge and understanding of the individual needs of those in their care. I loved the warm welcome that I received too . The home and surroundings felt safe. Certainly worth a visit to see for yourself the excellent staff team and genuine care given .
Thank you so much for your heartfelt words about Neath House. Your description of our home genuinely touches us as a "hidden gem." Creating a warm and safe environment is our top priority, so it means a lot to know that you felt our team's genuine care and attentiveness. Your recognition of their...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 14 Aug 2025
Neath House Care Home's conservatory was filled with joy when they welcomed Lucia’s Tiny Farm for a special afternoon of animal therapy. People who live there were delighted to meet...
There are no upcoming events for Excelcare Neath House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Excelcare Neath House
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare
Meet the Team (2)

With 20 years of experience in the care sector and a strong background in nursing and leadership, Larysa brings a wealth of expertise to her role. She has held senior positions within Excelcare, including Quality & Development Manager and Interim Home Manager, supporting multiple homes to achieve compliance, improve quality, and deliver person-centred care.
Larysa is known for her professionalism, attention to detail, and compassionate leadership. She has a deep understanding of CQC standards, safeguarding, IPC, and DOLS, and is passionate about building strong relationships with residents and their families. Her international experience and warm, approachable nature make her a natural fit for leading the team at Neath House.

Francis started working at Excelcare in 2016 as a Team Leader before moving to Neath House Care Home in 2018.
Francis is a qualified Electronic computer technician, but since moving to the UK, he has completed a caregiving course and has vast experience working at Bedfordshire Hospital. Francis now helps to manage the day-to-day running of Neath House.
Frequently Asked Questions about Excelcare Neath House
What types of Care is Excelcare Neath House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Neath House have?
There are 47 Single Rooms.
What are the Facilities & Services at Excelcare Neath House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Excelcare Neath House to the centre of Milton Keynes?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Neath House to verify any information. View our terms and conditions. Excelcare Neath House has an Enhanced Service -more info.
