Neath House

Currier Drive, Neath Hill, Milton Keynes MK14 6NS
Review Us
10 55 Reviews
  • Neath House, Milton Keynes
Neath Hill Care Centre is full of charm and character and has a distinct homely feeling. Situated in a quiet residential area of Milton Keynes, there are strong local community links with local shops and pubs within walking distance. There are excellent public transport services to central Milton Keynes Shopping Centre which is only a short bus ride away.

Neath Hill is a purpose built residential care home with an excellent reputation for providing a high standard of permanent and respite Dementia care and accommodation. There are 47 single bedrooms, 38 of which have en-suite facilities, along with six cosy lounges and five dining areas with kitchenettes.

Life at Neath Hill is designed so that each resident feels completely supported in all aspects of their lives. The activities programme is tailored around individuals interests and the building and facilities are designed in a way that incorporates the Dementia Care Strategy.

Additionally, there is a Hairdressing Salon and a lovely conservatory, used as a dining area, activity area, disco and library. Two of the lounges open onto their own enclosed courtyards, and there is also a large south facing garden, all of which are accessible to wheelchair users.

Remaining active is important and the home offers a wide variety of daily activities, along with events, such as discos, seated Ballet sessions, church services, a visiting hairdresser and chiropodist. All of which enhance the quality of life for the residents at Neath Hill.

The home takes great pride in the quality of the catering service and provides excellent, nutritious homely food whilst accommodating all specialised diets.

Choosing a care home can be an overwhelming process, the experienced staff and manager at Neath Hill are there to support throughout and provide the highest standard of individualised care for the residents.
Show Neath House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1375

These prices are only a guideline, please contact Neath House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Larysa Koss (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Via Milton Keynes Council or the Home Manager
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking on-site for visitors.

Neath House Reviews (55)

10

Neath House has a Review Score of 10 (9.973) out of 10, based on 28 reviews in the last 2 years.
Over all time Neath House has 55 reviews.

Overall Experience
  • 48
  • 6
  • 1
  • 0
  • 0
Date Published
  • 55
  • 8
  • 15
  • 28
  • 27
Reviewer Connection to Neath House
  • 18
  • 12
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 55, showing 1-20
Review from Clair P (Niece of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is very happy and is being looked after very well. The staff are very friendly and very welcoming. Thank you.
Reply from Larysa Koss, Home Manager at Neath House

Thank you for your kind words.We're delighted to hear that your aunt is happy and well cared for. It's lovely to know you've found the team friendly and welcoming - that means a lot to us.Thank you again for your support!Warm regards, Neath House family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet T (Sister of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister, and have seen a fast improvement in her well being. She has settled well and very content. Everytime we come the staff is so polite and helpful. Nothing is to much bother for them. Very welcoming! Thank you all so much for everything.
Reply from Larysa Koss, Home Manager at Neath House

Thank you so much for your lovely feedback.We're so glad you felt welcomed and reassured during your visit. It means a lot to know your sister feels relaxed and well cared for - that's exactly what we aim for. Your kind words will be shared with the team.We look forward to seeing you again soon! With warm regards, Neath House Family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila P (Sister of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was welcomed in straight away by the staff. Met two staff members in particular who were very cheerful and gave us a very positive out look of the care home and I found it very reasuring that my sister is in and very relaxed and well looked after place. Well done to all the staff who made me very welcome.
What a pleasure.
Reply from Larysa Koss, Home Manager at Neath House

Thank you so much for your kind words and for taking the time to share your experience. It's heartwarming to hear that your sister has settled in well and that you've seen such a positive change in her wellbeing - that's exactly what we strive for. Knowing she feels content and supported means the world to us. We're also so pleased that you feel welcomed and well looked after when you visit. Our team always aims to make both residents and families feel part of the Neath House family, and your feedback is a lovely reminder of why we do what we do.Thank you again - it's a privilege to care for your sister. Warmest regards from all of us at Neath House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maxine C (Wife of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is now on his 3rd respite visit here. They take such great care of him when hes there and hes always so happy to go there.
I can have a weeks total rest knowing he is taken such good care of.
All members are so friendly and do a fabulous job.!
I wouldn't put him in respite anywhere else
now I just can't praise them highly enough.
Reply from Larysa Koss, Home Manager at Neath House

Thank you so much for your lovely words - they truly mean a lot to all of us at Neath House.We're so pleased to hear that your husband enjoys his stays with us and that he feels happy and well cared for when he's here. It's wonderful to know that his time with us gives you the peace of mind and well-deserved rest you need, too.Our team always strives to make respite feel just as special and personal as permanent care, and your feedback reassures us that we're doing just that. Thank you for your trust - we're honoured to be your first choice.We look forward to welcoming him back again soon!Warmest regards from all of us at Neath House!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Next of Kin) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A hidden gem. Tucked away in the Neath Hill Estate is the delightful Neath Hill residential home, which I used to visit regularly. From the minute you enter , it has a very homely feel. I loved the interaction seen between the residents and staff, who appeared to have good knowledge and understanding
of the individual needs of those in their care. I loved the warm welcome that I received too . The home and surroundings felt safe. Certainly worth a visit to see for yourself the excellent staff team and genuine care given .
Reply from Larysa Koss, Home Manager at Neath House

Thank you so much for your heartfelt words about Neath House. Your description of our home genuinely touches us as a "hidden gem." Creating a warm and safe environment is our top priority, so it means a lot to know that you felt our team's genuine care and attentiveness. Your recognition of their dedication to building meaningful relationships with our residents brings us great joy.We look forward to welcoming you back soon. Thank you again for your kind support!Warm regards, Home Manager and the Neath House Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has always received the greatest of care. All the staff make her feel very special and they treat her with the greatest respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S (Granddaughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the home in any way - such caring staff! It's the happiest I've ever seen my dad and he's always so beautifully presented in terms of hygiene and clothing. Home is spotless, always welcoming and I would 100% recommend. Thank you everyone at Neath House!
Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for your kind review and it is super to hear that you are happy with the care in Neath House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Son of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was very fortunate to have spent her final years at Neath House. She was extremely well cared for and was happy with her treatment from the excellent staff!! Our family took great comfort knowing she was safe and secure. We express our heartfelt thanks to all at Neath House.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for your review for Neath House and please accept our condolences. It is heart warming to hear that your Mother was happy in her final years. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shain A (Son of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very each to access and sign in, all staff are friendly and provide an excellent service. My mum is very happy here and she is looked after well. Facilities are kept very clean and service is 5 stars.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth S (Daughter of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would agree with another review that the service at Neath House is faultless. The staff were very caring and welcoming. They treated my dad with dignity at all times. He passed away while he was there so I spent a lot of time sitting with my dad and got to see how regularly the staff checked on him,
how they regularly prompted him to drink when he was able to and how they checked his clothes and position, cleaning, reclothing and repositioning him when necessary. They also took time to feed him and clearly took pride in ensuring he ate enough. When my sister and I went in to collect my dad's possessions they behaved with great compassion towards us. I cannot state highly enough the gratitude we feel for how they managed my dad's last days.
Reply from Deepu Pillai, Manager at Neath House

Thank you so much for sharing your heartfelt experience with us during what must have been an incredibly difficult time for you and your family. It is humbling to know that our team at Neath House was able to provide your dad with the care, dignity, and compassion he deserved in his final days. Your kind words mean so much to us, as we strive to ensure every resident is treated with the utmost respect and that their families feel supported as well. We are truly grateful for your recognition of our team's efforts and their commitment to providing personalized care. Please accept our deepest condolences for your loss. If there is anything we can do for you or your family, please don't hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wayne A (Son of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been exceptional with my mother and can see an improvement in my mum's happiness, after only one week. Outstanding service, very kind, very professional and always willing to help.
Reply from Deepu Pillai, Manager at Neath House

Thank you for your lovely comment. It's nice to see Mum is happy at Neath.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Son of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Faultless! All the staff at Neath House are dedicated and professional.
Your loved ones get the best care from the most amazing people.
Reply from Deepu Pillai, Manager at Neath House

Thank you, this means a lot to us. I will share your feedback with my team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Son of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The time and energy the team puts into activities for the residents really shows. My Dad has such a great time and really comes out of himself.
It's great to see both staff and residents getting together and having fun.
Reply from Deepu Pillai, Manager at Neath House

Thank you for the feedback and good to know that Dad is happy at Neath.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Trish L (Daughter of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Neath House now for 2-3 years and she is so very happy as are we. The staff are absolutely amazing not only with all the residents but with us family when we visit. Nothing is too much trouble for any of them and they do so much with Mum and other residents keeping them entertained and
occupied as much as is possible, which is a great feeling knowing Mum is being looked after and cared for so well. Well done team Neath House! Keep up the good work and thank you all.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for your review of Neath House and the team. It's so lovely to hear that your family and your Mum are happy with the care provided. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff always helpful the place is lovely and clean and Mum is really looked. My mum is really happy here and we are always kept well informed about Mums progress, and her well-being and any medical issues are always discussed with me.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you very much for the review for Neath House. It's lovely to hear that your Mum is happy in the home. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne W (Granddaughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is treated with the best care and love. She is encouraged to join in with activities and is very happy. If I need to go into a care home when I'm old this is the place I would like to be.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for the lovely review. It's so nice to hear that you Nan is happy in the home and joining in with activities. We really couldn't ask for more than that. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda W (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Neath House is excellent in all topics. My mum is cared for in a patient, caring and warm manner. Her independence and choices are always respected, and she responds very well to her care and the care staff. The staff, I feel she thinks of them as her second family. We were recently supported by the
staff to celebrate Mum's 90th. I can't thank them enough.
Reply from Deepu Pillai, Manager at Neath House

Thank you very much for completing the review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Son of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful. When observing the day-to-day life here it is obvious that day care a great deal about their work.
Reply from Deepu Pillai, Manager at Neath House

Thank-you very much for taking the time to complete the review. Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G O (Wife of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very anxious about my husband going into a care home I knew nothing about these places. You can imagine my delight when I discovered the joys of Neath House. My husband is happy there and enjoys enormously all the entertainment and activities that are available for him and he loves to walk so
the gardens are a plus. All the staff are so sweet and kind and the management is always available. His appearance is always cared for and his room with a view is lovely. Thank you Neath House.
Reply from Laura Nightingale, Sales and Marketing Business Partner at Neath House

Thank you for this wonderful review, we are delighted to hear your husband enjoys the entertainment and the gardens. We will pass on all your comments to the team. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Neath House for over 10 years now. Recently, he has asked the staff about potentially getting a dog for company. I imagine this isn't usually allowed in the care home, but the staff have provided my dad with an interactive toy dog, which is the next best thing, and a lot less work. I
appreciate the kind gesture.
Reply from Deepu Pillai, Manager at Neath House

Thank you, C, for your response, much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Neath House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Neath House is calculated as follows: ( (320 Excellents x 5) + (9 Goods x 4) ) ÷ 329 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Neath House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (3)

Larysa

Larysa Koss

Job Title: Home Manager Joined: 2025

With 20 years of experience in the care sector and a strong background in nursing and leadership, Larysa brings a wealth of expertise to her role. She has held senior positions within Excelcare, including Quality & Development Manager and Interim Home Manager, supporting multiple homes to achieve compliance, improve quality, and deliver person-centred care.


Larysa is known for her professionalism, attention to detail, and compassionate leadership. She has a deep understanding of CQC standards, safeguarding, IPC, and DOLS, and is passionate about building strong relationships with residents and their families. Her international experience and warm, approachable nature make her a natural fit for leading the team at Neath House.

Francis

Francis Siguenza

Job Title: Deputy Manager Joined: 2018

Francis started working at Excelcare in 2016 as a Team Leader before moving to Neath House Care Home in 2018.


Francis is a qualified Electronic computer technician, but since moving to the UK, he has completed a caregiving course and has vast experience working at Bedfordshire Hospital. Francis now helps to manage the day-to-day running of Neath House.

Fiona

Fiona Young

Job Title: Activities Coordinator Joined: 2012

Fiona joined Excelcare in 2012.

She has lots of exciting ideas to enrich the lifestyle of the people who live at Neath Fiona prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.

Frequently Asked Questions about Neath House

What types of Care is Neath House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Neath House have?

There are 47 Single Rooms.

What are the Facilities & Services at Neath House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Neath House to the centre of Milton Keynes?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Neath House to verify any information. View our terms and conditions. Neath House has an Enhanced Service - more info.