Excelcare Neath House

Currier Drive, Neath Hill, Milton Keynes MK14 6NS
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Top 20 carehome certificate
10 66 Reviews
  • Excelcare Neath House, Milton Keynes
Neath Hill Care Centre is full of charm and character and has a distinct homely feeling. Situated in a quiet residential area of Milton Keynes, there are strong local community links with local shops and pubs within walking distance. There are excellent public transport services to central Milton Keynes Shopping Centre which is only a short bus ride away.

Neath Hill is a purpose built residential care home with an excellent reputation for providing a high standard of permanent and respite Dementia care and accommodation. There are 47 single bedrooms, 38 of which have en-suite facilities, along with six cosy lounges and five dining areas with kitchenettes.

Life at Neath Hill is designed so that each resident feels completely supported in all aspects of their lives. The activities programme is tailored around individuals interests and the building and facilities are designed in a way that incorporates the Dementia Care Strategy.

Additionally, there is a Hairdressing Salon and a lovely conservatory, used as a dining area, activity area, disco and library. Two of the lounges open onto their own enclosed courtyards, and there is also a large south facing garden, all of which are accessible to wheelchair users.

Remaining active is important and the home offers a wide variety of daily activities, along with events, such as discos, seated Ballet sessions, church services, a visiting hairdresser and chiropodist. All of which enhance the quality of life for the residents at Neath Hill.

The home takes great pride in the quality of the catering service and provides excellent, nutritious homely food whilst accommodating all specialised diets.

Choosing a care home can be an overwhelming process, the experienced staff and manager at Neath Hill are there to support throughout and provide the highest standard of individualised care for the residents.
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Care Provided by Excelcare Neath House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Dementia Care: from £1375
The price(s) shown are provided by the care home. Contact Excelcare Neath House for full pricing details and T&Cs.

Contact Excelcare Neath House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Excelcare Neath House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Larysa Koss (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking on-site for visitors.

Excelcare Neath House Reviews (66)

10

Excelcare Neath House has a Review Score of 10 (9.961) out of 10, based on 30 reviews in the last 2 years.
Over all time Excelcare Neath House has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Excelcare Neath House
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Total of 66, showing 61-66
Review from Jackie B (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The new manager that came in has taken things away from residents and made the home clinical, where the home was very homely, that is why I and my sister picked this home in the first place. He has taken the dolls away, which the residents like. Residents are smelling as 3 pads are not enough. He has
taken the pram away which again which residents like to push. I am not happy. Nothing for them to do.
Reply from Deepu Pillai, Manager at Excelcare Neath HouseThank you for your feedback Jackie; at Neath House, we take feedback from our residents and their families very seriously. Our team strives to create and maintain a homely environment where those living here can relax, ensuring that every resident is enjoying life here through our regular activities and events.
As you know, we have recently refurbished some areas of Neath House, creating a new café for those living here and their families to make use of. During the renovations some older items were removed from Neath House, however, you will notice that many new sensory items have been introduced for those living here to enjoy, including new dolls and prams. Our facilities haven’t been compromised through our recent renovations, and those living here can still enjoy a variety of spaces and things to do.
Please feel free to contact me should you have any suggestions for Neath House, as we are always open to feedback and ideas in order to improve quality of life for each of our residents.
Thank You.
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Review from Jackie A (Daughter of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at Neath House for six weeks. From the offset, the staff made her and us feel very welcome and were always on hand to answer questions. I felt that mum was always well cared for, with the staff keeping me informed of any issues that arose during her stay. Mum participated in the activities
that were put on for the residents and she particularly enjoyed the singer who was there whilst we were visiting.


Thank you for taking such good care of my mum at what was a very difficult time for our family it was very much appreciated.

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Review from Dave D (Son of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Neath house from March 2018 to December 2018. In the time that she resided there, we were always very impressed with everyone who dealt with her.
All of the care workers took time to help and assist our mother all of the time. The manager was always available and if anything was
planned for our mum, we always got a call asking if it was OK.
Our mother has moved on to another care home and if she is afforded anything like the care she obtained at Neath house, she will be very happy.
Reply from Deepu Pillai, Manager at Excelcare Neath HouseThank you very much for your feedback and it's great to hear that your Mum had a great time at Neath.
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Review from M G (Husband of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To be fair, I have only been in Neath House 5 times. Interview and twice when my wife was taken and fetched. At all times I was treated with respect and courtesy, in fact very friendly.
I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after.
Very many thanks.
Reply from Deepu Pillai, Manager at Excelcare Neath HouseThank You Very Much.
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Review from Josephine D (Wife of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
Reply from Deepu Pillai, Manager at Excelcare Neath HouseThank you very much
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Review from Carole H (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mum I think is excellent, especially for when she first came. The staff had exceptional patience and have carried that on ever since.
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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Excelcare Neath House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.961 for Excelcare Neath House is calculated as follows: ( (345 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 358 Ratings = 4.961
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Neath House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Larysa

Larysa Koss

Job Title: Home Manager Joined: 2025

With 20 years of experience in the care sector and a strong background in nursing and leadership, Larysa brings a wealth of expertise to her role. She has held senior positions within Excelcare, including Quality & Development Manager and Interim Home Manager, supporting multiple homes to achieve compliance, improve quality, and deliver person-centred care.


Larysa is known for her professionalism, attention to detail, and compassionate leadership. She has a deep understanding of CQC standards, safeguarding, IPC, and DOLS, and is passionate about building strong relationships with residents and their families. Her international experience and warm, approachable nature make her a natural fit for leading the team at Neath House.

Francis

Francis Siguenza

Job Title: Deputy Manager Joined: 2018

Francis started working at Excelcare in 2016 as a Team Leader before moving to Neath House Care Home in 2018.


Francis is a qualified Electronic computer technician, but since moving to the UK, he has completed a caregiving course and has vast experience working at Bedfordshire Hospital. Francis now helps to manage the day-to-day running of Neath House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Neath House to verify any information. View our terms and conditions. Excelcare Neath House has an Enhanced Service - more info.