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Neath Hill is a purpose built residential care home with an excellent...
Care Provided by Excelcare Neath House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Neath House for full pricing details and T&Cs.
Contact Excelcare Neath House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Larysa Koss(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
- Number of floors: 2
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (5)
Visiting
- Visitors welcome at any time.
Parking
- Free parking on-site for visitors.
Excelcare Neath House Reviews (66)
Excelcare Neath House has a Review Score of 10 (9.958) out of 10, based on 28 reviews in the last 2 years.
Over all time Excelcare Neath House has 66 reviews.
My mum has always received the greatest of care. All the staff make her feel very special and they treat her with the greatest respect.
Our mother was very fortunate to have spent her final years at Neath House. She was extremely well cared for and was happy with her treatment from the excellent staff!! Our family took great comfort knowing she was safe and secure. We express our heartfelt thanks to all at Neath House.
Thank you for your review for Neath House and please accept our condolences. It is heart warming to hear that your Mother was happy in her final years. Kind regards
Very each to access and sign in, all staff are friendly and provide an excellent service. My mum is very happy here and she is looked after well. Facilities are kept very clean and service is 5 stars.
I would agree with another review that the service at Neath House is faultless. The staff were very caring and welcoming. They treated my dad with dignity at all times. He passed away while he was there so I spent a lot of time sitting with my dad and got to see how regularly the staff checked on him, how they regularly prompted him to drink when he was able to and how they checked his clothes and position, cleaning, reclothing and repositioning him when necessary. They also took time to feed him and clearly took pride in ensuring he ate enough. When my sister and I went in to collect my dad's possessions they behaved with great compassion towards us. I cannot state highly enough the gratitude we feel for how they managed my dad's last days.
Thank you so much for sharing your heartfelt experience with us during what must have been an incredibly difficult time for you and your family. It is humbling to know that our team at Neath House was able to provide your dad with the care, dignity, and compassion he deserved in his final days....
The staff have been exceptional with my mother and can see an improvement in my mum's happiness, after only one week. Outstanding service, very kind, very professional and always willing to help.
Thank you for your lovely comment. It's nice to see Mum is happy at Neath.
It's great to see both staff and residents getting together and having fun.
Thank you for the feedback and good to know that Dad is happy at Neath.
Excellent staff always helpful the place is lovely and clean and Mum is really looked. My mum is really happy here and we are always kept well informed about Mums progress, and her well-being and any medical issues are always discussed with me.
Thank you very much for the review for Neath House. It's lovely to hear that your Mum is happy in the home. Kind regards.
My nan is treated with the best care and love. She is encouraged to join in with activities and is very happy. If I need to go into a care home when I'm old this is the place I would like to be.
Thank you for the lovely review. It's so nice to hear that you Nan is happy in the home and joining in with activities. We really couldn't ask for more than that. Kind regards.
The staff are wonderful. When observing the day-to-day life here it is obvious that day care a great deal about their work.
Thank-you very much for taking the time to complete the review. Much appreciated.
I was very anxious about my husband going into a care home I knew nothing about these places. You can imagine my delight when I discovered the joys of Neath House. My husband is happy there and enjoys enormously all the entertainment and activities that are available for him and he loves to walk so the gardens are a plus. All the staff are so sweet and kind and the management is always available. His appearance is always cared for and his room with a view is lovely. Thank you Neath House.
Thank you for this wonderful review, we are delighted to hear your husband enjoys the entertainment and the gardens. We will pass on all your comments to the team. Thank you.
Dad has been in Neath House for over 10 years now. Recently, he has asked the staff about potentially getting a dog for company. I imagine this isn't usually allowed in the care home, but the staff have provided my dad with an interactive toy dog, which is the next best thing, and a lot less work. I appreciate the kind gesture.
Thank you, C, for your response, much appreciated.
Such lovely people. Couldn't do enough for you. Love them all.
Thank you for taking the time to complete the review. Thank you for your lovely words.
Very welcoming home and friendly, responsive staff. Thank you all.
Thank you very much for the time to complete the review. Much appreciated.
They always welcomed my visits with a smile and also kept me informed of Mum's health.
Thank you so much for all your help and care of Mum, you are all angels.
Thank you so much for taking the time to leave a such a positive review of our care home and care team. We greatly appreciate your feedback.
My partner has been at Neath House for over six years and within that time she has received exemplary care. I could not think that she could have received better care anywhere. When she finally passed on Saturday, the care was dealt with professionalism and dignity. Well done.
Thank you very much Andrew for the review. Much appreciated.
I have always found Neath House to be clean and cheerful, the staff interact well with the clients who are generally kept very well.
Thank you Patrick for your review, much appreciated.
The home offers very professional services. The staff are amazing and attentive, I'm very pleased with the services that were provided for my mother. Thank you so much.
Thank you very much for the lovely feedback and thanks for your time to complete the review. Much Appreciated.
The food is nice and fresh.
Made us very welcome as we are a big family who came down from London to visit my aunt for her birthday - was a very enjoyable day.
Thank you for your lovely comment; much appreciated.
My mother came here to stay for 10 days of respite care. She has really enjoyed her stay here and tells me that the staff have been very helpful and caring to her.
Thank you very much Susan for the time to complete the review. Much appreciated.
Neath House is managed well. The staff are friendly and care for the residents well. The building is open to them for exercise and walk around the corridors when they want to. The house is kept bright and clean, pleasant to live in.
Thank you for taking your time to complete this review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 14 Aug 2025
Neath House Care Home's conservatory was filled with joy when they welcomed Lucia’s Tiny Farm for a special afternoon of animal therapy. People who live there were delighted to meet...
There are no upcoming events for Excelcare Neath House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Excelcare Neath House
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare
Meet the Team (2)

With 20 years of experience in the care sector and a strong background in nursing and leadership, Larysa brings a wealth of expertise to her role. She has held senior positions within Excelcare, including Quality & Development Manager and Interim Home Manager, supporting multiple homes to achieve compliance, improve quality, and deliver person-centred care.
Larysa is known for her professionalism, attention to detail, and compassionate leadership. She has a deep understanding of CQC standards, safeguarding, IPC, and DOLS, and is passionate about building strong relationships with residents and their families. Her international experience and warm, approachable nature make her a natural fit for leading the team at Neath House.

Francis started working at Excelcare in 2016 as a Team Leader before moving to Neath House Care Home in 2018.
Francis is a qualified Electronic computer technician, but since moving to the UK, he has completed a caregiving course and has vast experience working at Bedfordshire Hospital. Francis now helps to manage the day-to-day running of Neath House.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Neath House to verify any information. View our terms and conditions. Excelcare Neath House has an Enhanced Service -more info.
