Neath House

Currier Drive, Neath Hill, Milton Keynes MK14 6NS
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10 55 Reviews
  • Neath House, Milton Keynes
Neath Hill Care Centre is full of charm and character and has a distinct homely feeling. Situated in a quiet residential area of Milton Keynes, there are strong local community links with local shops and pubs within walking distance. There are excellent public transport services to central Milton Keynes Shopping Centre which is only a short bus ride away.

Neath Hill is a purpose built residential care home with an excellent reputation for providing a high standard of permanent and respite Dementia care and accommodation. There are 47 single bedrooms, 38 of which have en-suite facilities, along with six cosy lounges and five dining areas with kitchenettes.

Life at Neath Hill is designed so that each resident feels completely supported in all aspects of their lives. The activities programme is tailored around individuals interests and the building and facilities are designed in a way that incorporates the Dementia Care Strategy.

Additionally, there is a Hairdressing Salon and a lovely conservatory, used as a dining area, activity area, disco and library. Two of the lounges open onto their own enclosed courtyards, and there is also a large south facing garden, all of which are accessible to wheelchair users.

Remaining active is important and the home offers a wide variety of daily activities, along with events, such as discos, seated Ballet sessions, church services, a visiting hairdresser and chiropodist. All of which enhance the quality of life for the residents at Neath Hill.

The home takes great pride in the quality of the catering service and provides excellent, nutritious homely food whilst accommodating all specialised diets.

Choosing a care home can be an overwhelming process, the experienced staff and manager at Neath Hill are there to support throughout and provide the highest standard of individualised care for the residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1375

These prices are only a guideline, please contact Neath House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Larysa Koss (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Via Milton Keynes Council or the Home Manager
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking on-site for visitors.

Neath House Reviews (55)

10

Neath House has a Review Score of 10 (9.973) out of 10, based on 28 reviews in the last 2 years.
Over all time Neath House has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Neath House
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Total of 55, showing 21-40
Review from S C (Partner of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such lovely people. Couldn't do enough for you. Love them all.
Reply from Deepu Pillai, Manager at Neath House

Thank you for taking the time to complete the review. Thank you for your lovely words.

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Review from S W (Stepdaughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming home and friendly, responsive staff. Thank you all.
Reply from Deepu Pillai, Manager at Neath House

Thank you very much for the time to complete the review. Much appreciated.

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Review from Sue T (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Neath House is an excellent home. Mum lived here for 7 years. The team always treated her with respect and utmost care and attention. Mum was always smiling and happy when she saw a member of the team.
They always welcomed my visits with a smile and also kept me informed of Mum's health.
Thank you
so much for all your help and care of Mum, you are all angels.
Reply from Deepu Pillai, Manager at Neath House

Thank you so much for taking the time to leave a such a positive review of our care home and care team. We greatly appreciate your feedback.

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Review from Andrew J (Partner of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been at Neath House for over six years and within that time she has received exemplary care. I could not think that she could have received better care anywhere. When she finally passed on Saturday, the care was dealt with professionalism and dignity. Well done.
Reply from Deepu Pillai, Manager at Neath House

Thank you very much Andrew for the review. Much appreciated.

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Review from Patrick L (Son of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Neath House to be clean and cheerful, the staff interact well with the clients who are generally kept very well.
Reply from Deepu Pillai, Manager at Neath House

Thank you Patrick for your review, much appreciated.

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Review from J H (Son of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home offers very professional services. The staff are amazing and attentive, I'm very pleased with the services that were provided for my mother. Thank you so much.
Reply from Deepu Pillai, Manager at Neath House

Thank you very much for the lovely feedback and thanks for your time to complete the review. Much Appreciated.

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Review from L T (Niece of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly and caring, always checking on the residents.
The food is nice and fresh.
Made us very welcome as we are a big family who came down from London to visit my aunt for her birthday - was a very enjoyable day.
Reply from Deepu Pillai, Manager at Neath House

Thank you for your lovely comment; much appreciated.

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Review from Susan A (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came here to stay for 10 days of respite care. She has really enjoyed her stay here and tells me that the staff have been very helpful and caring to her.
Reply from Deepu Pillai, Manager at Neath House

Thank you very much Susan for the time to complete the review. Much appreciated.

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Review from J H (Husband of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Neath House is managed well. The staff are friendly and care for the residents well. The building is open to them for exercise and walk around the corridors when they want to. The house is kept bright and clean, pleasant to live in.
Reply from Deepu Pillai, Manager at Neath House

Thank you for taking your time to complete this review.

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Review from Ronald V (Husband of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always pleased to come to Neath House, all the staff are great. My wife could not want for better treatment.
Reply from Deepu Pillai, Manager at Neath House

Thank you for taking the time to complete the review.

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Review from Stanley D (Brother of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is well looked after. The staff are very helpful and caring. They have exceeded my expectations.
The deputy manager always keeps me up to date.
Exceptional services, remarkable.
Reply from Deepu Pillai, Manager at Neath House

Thank you Stanley for your feedback. Very much appreciated.

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Review from John H (Son of Resident) published on 6 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my mum all the staff are very friendly and helpful. I could not fault the care my mum has.
Reply from Deepu Pillai, Manager at Neath House

Thank You, John, for your time to complete the review.
Thank you very much from all team Neath.

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Review from Zena B (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's surprise birthday party, leading up to the event, the staff were very helpful and were happy for us to use the coffee shop which was great.
On the day, the staff helped to set up and couldn't be any more attentive. Thank you. Mum had a great day.
Reply from Deepu Pillai, Manager at Neath House

Thank you Zena, for the lovely comment. Hope you all enjoyed it.

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Review from N N (Wife of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are really lovely and helpful. I will love my husband to go in there as much as he will.
Reply from Deepu Pillai, Manager at Neath House

Thank you very much for the review.
We are so happy to hear that your husband enjoyed the care at Neath.
Thank you very much.

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Review from Wendy J (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always impressed with everything at Neath House. My mother appears happy and well cared for. The staff are excellent, friendly and always have time for us and my mother.
Reply from Deepu Pillai, Manager at Neath House

Thank you very much for your precious time in completing this review for Neath Hill Care Home.

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Review from Stephen G (Son of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and provide excellent care. The facilities are clean and well-maintained. I feel confident that my mum is treated with dignity and well looked after. Very professional service.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for taking the time to complete such an excellent review of the team members and the home. Kind regards.

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Review from Susan K (Daughter of Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in Neath House for almost three years, and during that time, she has always been treated with love and care. She is always well looked after and treated with dignity. All of the staff are extremely friendly, and nothing is too much trouble. I know my mam is in the best place, and all
of her needs are cared for.
Reply from Deepu Pillai, Manager at Neath House

Thank you very much. We are so happy to hear such a wonderful review.

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Review from Beryl C (Wife of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was treated with great care and respect. He was very uncertain about staying in a care home even for a week's respite, but really enjoyed his stay and is looking forward to a return visit.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for taking the time to complete a review, and it was reassuring to hear that your husband had a positive stay. Take of yourselves, and thanks again.

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Review from F T (Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed being here. Not so lonely as my home. I enjoy being with lots of people. I like the food and care.
Reply from Deepu Pillai, Manager at Neath House

Thank you for the response. So happy to hear that you enjoy Neath House.

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Review from Lesley B (Daughter-in-law of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family agrees that we are very pleased with the care given to the resident.
Reply from Deepu Pillai, Manager at Neath House

Thank you very much, Lesley, for the review. So pleased to hear such great comments.

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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Neath House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Neath House is calculated as follows: ( (320 Excellents x 5) + (9 Goods x 4) ) ÷ 329 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Neath House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Larysa

Larysa Koss

Job Title: Home Manager Joined: 2025

With 20 years of experience in the care sector and a strong background in nursing and leadership, Larysa brings a wealth of expertise to her role. She has held senior positions within Excelcare, including Quality & Development Manager and Interim Home Manager, supporting multiple homes to achieve compliance, improve quality, and deliver person-centred care.


Larysa is known for her professionalism, attention to detail, and compassionate leadership. She has a deep understanding of CQC standards, safeguarding, IPC, and DOLS, and is passionate about building strong relationships with residents and their families. Her international experience and warm, approachable nature make her a natural fit for leading the team at Neath House.

Francis

Francis Siguenza

Job Title: Deputy Manager Joined: 2018

Francis started working at Excelcare in 2016 as a Team Leader before moving to Neath House Care Home in 2018.


Francis is a qualified Electronic computer technician, but since moving to the UK, he has completed a caregiving course and has vast experience working at Bedfordshire Hospital. Francis now helps to manage the day-to-day running of Neath House.

Fiona

Fiona Young

Job Title: Activities Coordinator Joined: 2012

Fiona joined Excelcare in 2012.

She has lots of exciting ideas to enrich the lifestyle of the people who live at Neath Fiona prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Neath House to verify any information. View our terms and conditions. Neath House has an Enhanced Service - more info.