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Neath Hill is a purpose built residential care home with an excellent...
Care Provided by Excelcare Neath House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Neath House for full pricing details and T&Cs.
Contact Excelcare Neath House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Larysa Koss(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
- Number of floors: 2
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (5)
Visiting
- Visitors welcome at any time.
Parking
- Free parking on-site for visitors.
Excelcare Neath House Reviews (66)
Excelcare Neath House has a Review Score of 10 (9.958) out of 10, based on 28 reviews in the last 2 years.
Over all time Excelcare Neath House has 66 reviews.
Always pleased to come to Neath House, all the staff are great. My wife could not want for better treatment.
Thank you for taking the time to complete the review.
The deputy manager always keeps me up to date.
Exceptional services, remarkable.
Thank you Stanley for your feedback. Very much appreciated.
Whenever I visit my mum all the staff are very friendly and helpful. I could not fault the care my mum has.
Thank you very much from all team Neath.
On the day, the staff helped to set up and couldn't be any more attentive. Thank you. Mum had a great day.
Thank you Zena, for the lovely comment. Hope you all enjoyed it.
The management and staff are really lovely and helpful. I will love my husband to go in there as much as he will.
We are so happy to hear that your husband enjoyed the care at Neath.
Thank you very much.
I am always impressed with everything at Neath House. My mother appears happy and well cared for. The staff are excellent, friendly and always have time for us and my mother.
Thank you very much for your precious time in completing this review for Neath Hill Care Home.
The staff are very friendly and provide excellent care. The facilities are clean and well-maintained. I feel confident that my mum is treated with dignity and well looked after. Very professional service.
Thank you for taking the time to complete such an excellent review of the team members and the home. Kind regards.
My mam has been in Neath House for almost three years, and during that time, she has always been treated with love and care. She is always well looked after and treated with dignity. All of the staff are extremely friendly, and nothing is too much trouble. I know my mam is in the best place, and all of her needs are cared for.
Thank you very much. We are so happy to hear such a wonderful review.
My husband was treated with great care and respect. He was very uncertain about staying in a care home even for a week's respite, but really enjoyed his stay and is looking forward to a return visit.
Thank you for taking the time to complete a review, and it was reassuring to hear that your husband had a positive stay. Take of yourselves, and thanks again.
I have enjoyed being here. Not so lonely as my home. I enjoy being with lots of people. I like the food and care.
Thank you for the response. So happy to hear that you enjoy Neath House.
The family agrees that we are very pleased with the care given to the resident.
Thank you very much, Lesley, for the review. So pleased to hear such great comments.
Since being allowed into the home, I have always been made welcome. The staff are caring, and Mum has certainly settled well since being here. She has even put on weight. She has become more talkative and happy. Being able to come more often has definitely helped with seeing Mum again after lockdown.
Hi Janet, thank you very much for your review. We are happy to hear such great comments from the family. I will share your comments with my team.
The carers are excellent with her and ensure her safety.
Much appreciated.
Well planned and easy to book a visit.
Thank you very much for the review, much appreciated.
Care, care, care, need I say more!
Thank you very much for your response; much appreciated.
The care extended to my father has been excellent; physical and mental support, kindness and understanding throughout his difficulties when struggling with dementia, and constant delivery of comfort and enjoyable food in his surroundings.
I have had medical issues myself following treatment for cataracts and subsequently for cancer, and the staff have always treated me with courtesy and respect and concern for my well being.
Thank you Ann for the feedback, very much appreciated.
I find the carers are very caring towards the residents and always find the time and patience for the residents. Neath House is a very friendly place and has a very nice atmosphere.
Thank you very much Christine for the feedback, much appreciated.
I visited my Aunt in the care home last week and she said she was happy in there with her friends. I haven't seen her for so long but it really put my mind at rest to see her. The home has kept in touch with my family really well whenever my Aunt has been under the weather.
Thank you very much for the feedback and we truly appreciate it. Thank you.
The staff in this home are fabulous, they have cared for my mum for over 4 years now and I couldn’t thank them enough. It has been a very difficult time for everyone involved the past year but I felt that the best was done with the restraint put into place.
Thank you very much for your time to review our Home. It's truly appreciated.
I have always had good communication with staff and management. Very happy with everyone and all they do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 14 Aug 2025
Neath House Care Home's conservatory was filled with joy when they welcomed Lucia’s Tiny Farm for a special afternoon of animal therapy. People who live there were delighted to meet...
There are no upcoming events for Excelcare Neath House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Excelcare Neath House
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare
Meet the Team (2)

With 20 years of experience in the care sector and a strong background in nursing and leadership, Larysa brings a wealth of expertise to her role. She has held senior positions within Excelcare, including Quality & Development Manager and Interim Home Manager, supporting multiple homes to achieve compliance, improve quality, and deliver person-centred care.
Larysa is known for her professionalism, attention to detail, and compassionate leadership. She has a deep understanding of CQC standards, safeguarding, IPC, and DOLS, and is passionate about building strong relationships with residents and their families. Her international experience and warm, approachable nature make her a natural fit for leading the team at Neath House.

Francis started working at Excelcare in 2016 as a Team Leader before moving to Neath House Care Home in 2018.
Francis is a qualified Electronic computer technician, but since moving to the UK, he has completed a caregiving course and has vast experience working at Bedfordshire Hospital. Francis now helps to manage the day-to-day running of Neath House.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Neath House to verify any information. View our terms and conditions. Excelcare Neath House has an Enhanced Service -more info.
