Excelcare Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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9.9 119 Reviews
  • Excelcare Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.
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Care Provided by Excelcare Sherrell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1654
  • Self-Funded Nursing Dementia Care: from £1704
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1654
  • RESPITE Self-Funded Nursing Dementia Care: from £1704

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.

These prices are only a guideline, please contact Excelcare Sherrell House to find out the exact price for your requirements.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Adele Petersen (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Excelcare Sherrell House Reviews (119)

9.9

Excelcare Sherrell House has a Review Score of 9.9 (9.867) out of 10, based on 19 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 119 reviews.

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Reviewer Connection to Excelcare Sherrell House
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Review from M B (Daughter of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is happy to be a resident. The room is comfortable and the nurses are always on hand to help, any problems they always solve. The room is kept very clean as well the public areas. Overall the care is excellent, especially to nurses the building very clean, the residents are kept engaged in
activities.
Reply from Becky Selimi, Deputy Manager at Excelcare Sherrell HouseThank you so much for your kind feedback.
Were delighted to hear that your mother is happy and comfortable with us. Its wonderful to know that youve found the team supportive and responsive, and that the cleanliness of both her room and our communal areas has met your expectations.
Were especially pleased that you feel the care is excellent and that residents are kept engaged in activities. Your comments will mean a great deal to our nurses and the whole team.
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Review from J P (Daughter of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 87 year old mum came to this lovely care home in November 25. I was a bit apprehensive at first,because she didn't want to stay. She wanted to go 'home'. But she has settled in lovely. All thanks to the wonderful staff, and she loves the food. Actually put on some weight. All good and positive stuff.
Can't praise them enough
Reply from Becky Selimi, Deputy Manager at Excelcare Sherrell HouseThank you so much for taking the time to share your experience. It truly means a great deal to us.
We completely understand how difficult and emotional the transition into a care home can be, especially when a loved one would rather be "at home." It's very natural to feel apprehensive, and we're so pleased to hear that your mum has settled in so well since November.
Our team works incredibly hard to provide not just care, but warmth, reassurance and a real sense of home, so it's wonderful to know that this has made a difference to her. We're also delighted that she's enjoying the food - and that she's even put on some weight! That's always lovely to hear.
Your kind words about our staff will be shared with the whole team. They will be so encouraged to know their efforts are appreciated.
Thank you again for your trust and for such a positive review, it truly means the world to us.
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Review from Catherine M (Daughter of Resident) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant, welcoming environment, professional reception staff. Some staff members quite loud, which can be alarming for residents. Staff team leaders approachable for personal requests.
Reply from zoe halliday, Head of Care at Excelcare Sherrell HouseThank you very much for taking the time to share your feedback. Were so pleased to hear that you found our home to be pleasant and welcoming and that our reception team made a positive impression. Your kind comments mean a great deal to us, and we will be sure to share them with the team.
We also appreciate your honest observation regarding noise levels from some staff members. The comfort and wellbeing of our residents is always our priority, and we will use your feedback as a reminder to the team about being mindful of volume in shared areas.
Its lovely to hear that you found our team leaders approachable for personal requests, as we always aim to be supportive and accessible to residents and their families.
Should you wish to discuss any of your feedback further, please do feel free to come and see me at any time I would be very happy to speak with you.
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Review from A K (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives at this care home. I feel my mum is well looked after, she is safe and happy. Thank you to all staff & managers.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Sherrell HouseThank you so much for your kind words. We're really pleased to hear that your mother feels safe, happy, and well cared for. Your feedback means a lot to us all, we'll be sure to share your thanks with our team and managers.
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Review from Jan G (Sister of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been here just over 2 months. I know if I can't get up to see her she is definitely looked after. I am so pleased she is happy and safe. The staff are so friendly and kind to my sister and to members of her family too. Nothing is too much trouble.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Sherrell HouseThank you, Jan, for your lovely feedback. We're so pleased to hear that your sister is happy, safe, and well cared for. Knowing that you feel reassured when you can't visit means a great deal to us, and your kind words will be shared with the whole team.
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Review from Amanda F (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my mother. Staff are very attentive and look after her very well. She has good nursing care for all her specific needs. Lovely atmosphere and I am very grateful to Sherrell House and all the staff for the caring for my mother and being aware of all her nursing needs.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Sherrell HouseThank you for taking the time to share your experience. We're delighted to hear that your mother is receiving excellent care and that her nursing needs are being well supported. Your appreciation of the team and the atmosphere at Sherrell House is truly valued.
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Review from S S (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Sherrell House.
The whole team, management, nurses and carers are efficient and approachable.
The care, respect and kindness my mum is shown is amazing.
It's not always easy leaving a family member to be looked after by other people but I feel confident that my mum could
not be cared for any better than she is now.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Sherrell HouseThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum feels well cared for and that our team has helped give you confidence and peace of mind. Your feedback means a great deal to us and will be shared with everyone at Sherrell House.
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Review from Mandy L (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well done! Running a Nursing Home for end-of-life care is extremely difficult. However, the quality of care from staff, after Mum fell was exceptional.


I thought Mum wouldn't walk afterwards, yet she has; the gentle encouragement and perseverance she received made all the difference. We are so

grateful xox
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Sherrell HouseThank you so much for your kind words and thoughtful feedback. End-of-life care can be incredibly challenging, and we're truly grateful for your recognition of the compassion and dedication shown by our team. We're especially pleased to hear how much the gentle encouragement and perseverance of our team supported your mum's recovery. Your appreciation means a great deal to us.
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Review from Sam C (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise all the staff enough at Sherrall House for the excellent care they provided for my father in his very short stay while in your care.
My father was moved from hospital to Sherrall House and sadly passed away a week later with his family at his side. During my father's time at Sherrall
House all his needs were constantly met, he was treated with compassion, respect and dignity until the very end.
All the staff at Sherrall House took so much time to support our family too while they were looking after my father. Nothing was never a problem for the outstanding staff who work incredibly hard.
Jane, The Home Manager has a wonderful home which she should be proud of and an amazing team who truly care for their residents and families.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for taking the time to leave such a thoughtful review. It was a privilege for us to care for your father, and I am truly grateful for your kind words about the care and compassion shown by the team. I will ensure your feedback is shared with all the staff, as it means a great deal to them. Please accept my sincere condolences to you and your family during this difficult time.
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Review from Janice W (Wife of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only with you for a very short while. He and us his family were made very welcome from the moment we walked in the front door. All staff were very helpful and so very kind. The carers and nurses were wonderfully kind and caring. My husband died with such dignity. I thank them all very
much.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for sharing such touching words. We are deeply sorry for your loss and honored that we could provide care and dignity for your husband in his final days. Knowing that your family felt welcomed and supported means so much to us.
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Review from A S (Daughter-in-law of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Sherrell House Care Home, and we couldn't be happier with the care she receives. The staff are always kind, patient, and attentive, treating her with genuine warmth and respect. The home has a lovely, welcoming atmosphere, and it's clear that residents' comfort
and wellbeing are a top priority. The activities, meals, and level of personal care all make a real difference to her happiness. We feel very reassured knowing she's in such caring hands
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for sharing your experience. We're really pleased to hear that your mother-in-law feels happy and well cared for at Sherrell House. It means a lot to know the team's kindness and attention are making a difference, and that the home feels welcoming and supportive. We'll make sure your lovely comments are passed on to the team-they'll be delighted to hear them.
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Review from S L (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very difficult for our family to accept that our father needed to move into a care home, due to his rapidly declining health and dementia. We were very stressed about choosing the correct home and are very happy to say that in the two months our father has been in Sherrell House, we have always
been pleased with our choice.
We viewed many care homes in the area and beyond, but felt our father would be happy at Sherrell House as it felt comfortable and homely, but also very professional with regards to the level of care provided.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind and thoughtful words. We understand that making the decision for a loved one to move into a care home can be incredibly difficult, and we're truly grateful that you chose Sherrell House during such a challenging time.It's wonderful to hear that your father has settled in well and that you and your family feel confident and comfortable with the care he is receiving. Creating a warm, homely environment with a high standard of professional care is at the heart of everything we do, and feedback like yours means the world to our team.Warmest regards
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Review from W A (Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, overall Sherrell very warm and friendly. Staff extremely friendly and helpful. Carers, nurses, activity coordinators, cleaners etc...Since being here as a resident have found Sherrell to be a lovely care home.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for your kind words, Bill! We're so glad to hear you're enjoying your time with us at Sherrell House. Your feedback means a lot, and we're happy to have you here with us.
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Review from Adnan K (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I didn't know a service for people with dementia can be this good. Family care is often thought to be the best for our parents in my culture . But this care home does better than I dreamed possible . They allow visits from all relations , provide coffee and tea for guests & most of all. They are looking
after my mother very well. They also accommodate for special dietary requirements and all the residents here as so happy as now they have lots of new friends to chat with.
It's a bit like a 5 star all inclusive hotel but with medical teams ready for any incidents.
One staff member in particular was my contact there , but all the staff are exceptional so thank you .
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words! We're delighted to hear that your experience at Sherrell House has been so positive. It's wonderful to know your mother is happy, well cared for, and surrounded by new friends. We'll be sure to pass on your appreciation to the whole team!
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Review from D B (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for 6 months. I have found the staff very caring and proffessional. They go a step further and nothing is a problem.
We are very pleased that my mother is being cared for in such a lovely home. The staff and management are excellent.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for your kind words! We're so glad to hear that your mother is receiving such great care at Sherrel House. The team will truly appreciate your positive feedback. Thank you for taking the time to share your thoughts!
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Review from G B (Friend of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have found all the staff friendly and helpful; they are respectful and caring to the residents.
The food is lovely, especially the soup each evening - obviously home made.
Both the dining room and lounge are light and airy; and like the rest of the home, clean and tidy.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for taking the time to share your review of Sherrell House. Your thoughtful and positive feedback is greatly appreciated by our entire team. It is incredibly rewarding to know that our efforts have made a positive impact, and your kind words serve as a great source of motivation for all of us.
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Review from M D (Son of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been at Sherrell House for three months. It's quite like a hotel with a large area where residents dine together and a large lounge and outdoor courtyard where they sit during the day. The lifestyle coordinators work very hard to make the resident's lives more colourful with various activities
during the week. Every time I visit there is something different going on. They have a regular performer who sings all the old hits live in the courtyard, he gives it 100% and puts a big smile on their faces. My mum hasn't danced for years but while being resident at Sherrell House we had some very precious moments together dancing and having fun. Most notably my mum's 90's birthday was her best ever. The managers and all the carers, kitchen staff, and housekeeping, they all do a fantastic job. Mum and I always go for a little walk around under the oak trees and also a second garden to the rear with seating. Thank you to all of the team at Sherrell House.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for taking the time to review Sherrell House. Your kind words mean so much to us all.
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Review from C J (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a difference Sherrell House has made to my mum's quality of life. Last year she was in hospital for her birthday. Today she celebrated her birthday at Sherrell House and what a great time she had too! Two of the staff had her up dancing, sang to her and together with all the staff, presented her
with a beautiful cake the chef kindly made. Sherrell House has enabled her to have a wonderful day because of all of the amazing staff who care for her and all the residents with the utmost compassion and empathy. We are really very lucky and so grateful! Thank you all.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you, so much for taking the time to share your kind words. The team really do appreciate your feedback.
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Review from S D (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far, my experience of my mother's care home is excellent, no complaints, she is so happy there. The staff's level of care and respect they have towards the patients is excellent, in my opinion. They are well fed, kept clean, entertained continuously, not just left to sit in a room. I am so happy
she is there. Excellent home.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for taking the time to share your kind words. The team really appreciate the feedback we receive. Kind regards.
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Review from I H (Son of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, extremely pleased with Sherrell House, just entered the second year of full-time live-in care, this is the third home we tried and Sherrell House is leaps and bounds the best we've seen! Number one in the area for us!
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for taking the time to share your views on Sherrell House.
The team will be very happy to read your kind words.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Excelcare Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Excelcare Sherrell House is calculated as follows: ( (200 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Excelcare Sherrell House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Adele

Adele Petersen

Job Title: Home Manager Joined: 2026

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.


Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.


I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.


Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!

Frequently Asked Questions about Excelcare Sherrell House

What types of Care is Excelcare Sherrell House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Sherrell House have?

There are 92 Single Rooms.

What are the Facilities & Services at Excelcare Sherrell House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Excelcare Sherrell House to the centre of Chigwell?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Sherrell House to verify any information. View our terms and conditions. Excelcare Sherrell House has an Enhanced Service - more info.