






Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.
The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet...
Care Provided by Excelcare Sherrell House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Sherrell House for full pricing details and T&Cs.
Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Adele Petersen (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (92)
- Single Rooms with ensuite Wet Room (92)
Visiting
- Open visiting times. No restrictions.
Parking
- Parking available on site.
Excelcare Sherrell House Reviews (123)
Excelcare Sherrell House has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 123 reviews.
This is mainly due to the wonderful staff & facilities provided.
I couldn't wish for a better & dedicated team who are attending her needs.
The home is immaculately clean at all times, food is wonderful, as is the activities which are on daily.
The staff are excellent, friendly and professional.
Our mother first came to Sherrell House for a respite period following an injury. She received such wonderful care and attention, that the term was extended to a trial period. She continued to thrive and eventually we realised that this should become a permanent place of residence for her. The care she received was excellent and her accommodation and communal facilities were outstanding. Two years on and our opinion is still the same. Whilst mum's illness has progressed, her care has increased and she still manages to take part in the activities, aided. All the staff are truly wonderful and caring and do the best they can for all their residents. It really is a wonderful home and we know we are very lucky to have found it. Thank you!!!
Thank you so much for your kind words & sharing mum's experience at Sherrell House. We are very pleased to hear how well she has settled in and to know you are happy with the care provided to her!
Mixing with other patients and with staff members always laughing and joking makes
Life normal.
I can always phone or talk to members of staff and get an update and that makes life easier for me .
Thank you so much for your kind words. It means a lot to know that you your dad feel supported and reassured. We're so pleased he feels safe, happy, and able to enjoy everyday life here, and we'll always be here to help and keep you updated whenever needed!
My Mum came to Sherrell House after being confused, frightened and lonely at home following the death of my father. She was instantly greeted by a friendly team and has been treated with care, warmth, dignity and respect from day one.
Mum enjoys all the activities put on for the residents and has blossomed since being there, her confidence has grown and while she still struggles with dementia she no longer feels like the odd one out, she has made lovely friends to sit and chat with and all the nurses are proactive in making sure residents are happy.
The cleanliness of the home is outstanding, every area of the home is kept spotlessly clean and fresh.
It's a blessing to know Mum is safe, happy and well looked after.
Thank you again for your trust and support. It is a privilege to care for your Mum and to be part of her journey.
residents, singing and clapping to an amazing singer. The whole afternoon was so much fun for everyone.
It was great to be part of this event. We support events when we can to support the staff as they do so much for everyone.
It was followed by sitting and chatting with residents and their families and tasting amazing cakes along with a cuppa.
My sister really enjoyed herself and chatted with families there. They asked her if she was happy at Sherrell House. She replied "I would recommend this place to anyone and the staff are so lovely" A compliment to Sherrell House indeed.
It's so reassuring my sister is safe and cared for to such a high standard.
Further more the staff create a family atmosphere and they include us to be part of it. Amazing!
Dear Jan,
We are so pleased to hear you sister is satisfied at Sherrell House!Thank you so much for taking the time to share your experience and these kind words, which truly mean so much to all the team at Sherrell House!
My Dad had a great time at Sherrell House. He was there for a few months while his flat was being renovated and really enjoyed all the activities. The staff were lovely and the food was great too. He misses everyone there.
Thank you for taking the time to share your fathers experience at Sherrell House. Your kind words are greatly appreciated and will be passed on to the team.
My mother is happy to be a resident. The room is comfortable and the nurses are always on hand to help, any problems they always solve. The room is kept very clean as well the public areas. Overall the care is excellent, especially to nurses the building very clean, the residents are kept engaged in activities.
Were delighted to hear that your mother is happy and comfortable with us. Its wonderful to know that youve found the team supportive and responsive, and that the cleanliness of both her room and our communal areas has met your expectations.
Were...
My 87 year old mum came to this lovely care home in November 25. I was a bit apprehensive at first,because she didn't want to stay. She wanted to go 'home'. But she has settled in lovely. All thanks to the wonderful staff, and she loves the food. Actually put on some weight. All good and positive stuff. Can't praise them enough
We completely understand how difficult and emotional the transition into a care home can be, especially when a loved one would rather be "at home." It's very natural to feel apprehensive, and we're...
A pleasant, welcoming environment, professional reception staff. Some staff members quite loud, which can be alarming for residents. Staff team leaders approachable for personal requests.
We also...
I am very happy with the care my mother receives at this care home. I feel my mum is well looked after, she is safe and happy. Thank you to all staff & managers.
Thank you so much for your kind words. We're really pleased to hear that your mother feels safe, happy, and well cared for. Your feedback means a lot to us all, we'll be sure to share your thanks with our team and managers.
Excellent care for my mother. Staff are very attentive and look after her very well. She has good nursing care for all her specific needs. Lovely atmosphere and I am very grateful to Sherrell House and all the staff for the caring for my mother and being aware of all her nursing needs.
Thank you for taking the time to share your experience. We're delighted to hear that your mother is receiving excellent care and that her nursing needs are being well supported. Your appreciation of the team and the atmosphere at Sherrell House is truly valued.
The whole team, management, nurses and carers are efficient and approachable.
The care, respect and kindness my mum is shown is amazing.
It's not always easy leaving a family member to be looked after by other people but I feel confident that my mum could not be cared for any better than she is now.
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum feels well cared for and that our team has helped give you confidence and peace of mind. Your feedback means a great deal to us and will be shared with everyone at Sherrell House.
I thought Mum wouldn't walk afterwards, yet she has; the gentle encouragement and perseverance she received made all the difference. We are so grateful xox
Thank you so much for your kind words and thoughtful feedback. End-of-life care can be incredibly challenging, and we're truly grateful for your recognition of the compassion and dedication shown by our team. We're especially pleased to hear how much the gentle encouragement and perseverance of our team supported your mum's recovery. Your appreciation means a great deal to us.
My father was moved from hospital to Sherrall House and sadly passed away a week later with his family at his side. During my father's time at Sherrall House all his needs were constantly met, he was treated with compassion, respect and dignity until the very end.
All the staff at Sherrall House took so much time to support our family too while they were looking after my father. Nothing was never a problem for the outstanding staff who work incredibly hard.
Jane, The Home Manager has a wonderful home which she should be proud of and an amazing team who truly care for their residents and families.
Thank you for taking the time to leave such a thoughtful review. It was a privilege for us to care for your father, and I am truly grateful for your kind words about the care and compassion shown by the team. I will ensure your feedback is shared with all the staff, as it means a great deal to them. Please accept my sincere condolences to you and your family during this difficult time.
My husband was only with you for a very short while. He and us his family were made very welcome from the moment we walked in the front door. All staff were very helpful and so very kind. The carers and nurses were wonderfully kind and caring. My husband died with such dignity. I thank them all very much.
Thank you for sharing such touching words. We are deeply sorry for your loss and honored that we could provide care and dignity for your husband in his final days. Knowing that your family felt welcomed and supported means so much to us.
My mother-in-law has been a resident at Sherrell House Care Home, and we couldn't be happier with the care she receives. The staff are always kind, patient, and attentive, treating her with genuine warmth and respect. The home has a lovely, welcoming atmosphere, and it's clear that residents' comfort and wellbeing are a top priority. The activities, meals, and level of personal care all make a real difference to her happiness. We feel very reassured knowing she's in such caring hands
Thank you so much for sharing your experience. We're really pleased to hear that your mother-in-law feels happy and well cared for at Sherrell House. It means a lot to know the team's kindness and attention are making a difference, and that the home feels welcoming and supportive. We'll make sure your lovely comments are passed on to the team-they'll be delighted to hear them.
We viewed many care homes in the area and beyond, but felt our father would be happy at Sherrell House as it felt comfortable and homely, but also very professional with regards to the level of care provided.
Thank you so much for your kind and thoughtful words. We understand that making the decision for a loved one to move into a care home can be incredibly difficult, and we're truly grateful that you chose Sherrell House during such a challenging time.It's wonderful to hear that your father has...
Excellent service, overall Sherrell very warm and friendly. Staff extremely friendly and helpful. Carers, nurses, activity coordinators, cleaners etc...Since being here as a resident have found Sherrell to be a lovely care home.
Thank you for your kind words, Bill! We're so glad to hear you're enjoying your time with us at Sherrell House. Your feedback means a lot, and we're happy to have you here with us.
It's a bit like a 5 star all inclusive hotel but with medical teams ready for any incidents.
One staff member in particular was my contact there , but all the staff are exceptional so thank you .
Thank you so much for your kind words! We're delighted to hear that your experience at Sherrell House has been so positive. It's wonderful to know your mother is happy, well cared for, and surrounded by new friends. We'll be sure to pass on your appreciation to the whole team!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 October 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (1)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 27 Aug 2026Organiser: Excelcare Sherrell House
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare
- 31 Jan 2024Recipient: Excelcare Sherrell House
Accreditations
There are no accreditations posted yet for Excelcare Sherrell House.
Meet the Team (1)

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.
Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.
I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.
Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!
Frequently Asked Questions about Excelcare Sherrell House
What types of Care is Excelcare Sherrell House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Sherrell House have?
There are 92 Single Rooms.
What are the Facilities & Services at Excelcare Sherrell House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Excelcare Sherrell House to the centre of Chigwell?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Sherrell House to verify any information. View our terms and conditions. Excelcare Sherrell House has an Enhanced Service -more info.