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Excelcare Sherrell House

414 Fencepiece Road, Chigwell, Essex IG7 5DP
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Excelcare Sherrell House, Chigwell
Excelcare Sherrell House, Chigwell
Excelcare Sherrell House, Chigwell

Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet...  

Care Provided by Excelcare Sherrell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,450From £1,450
Nursing CareFrom £1,654From £1,654
Nursing Dementia CareFrom £1,704From £1,704

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Adele Petersen (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Excelcare Sherrell House Reviews (123)

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9.9

Excelcare Sherrell House has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years. Over all time Excelcare Sherrell House has 123 reviews.

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Review from Janice C (Daughter of Resident) published on 12 August 2026 Submitted via Website
Overall Experience
My Mum has been a resident at Sherrell House for last two months & has adapted really well to living in a such a nice care home.
This is mainly due to the wonderful staff & facilities provided.

I couldn't wish for a better & dedicated team who are attending her needs.

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Review from Corrina Y (Daughter of Resident) published on 6 August 2026 Submitted via Postal Card
Overall Experience
Mum moved into Sherrell House 2 weeks ago. All staff have gone over and beyond to help her settle and make her feel welcome.
The home is immaculately clean at all times, food is wonderful, as is the activities which are on daily.

The staff are excellent, friendly and professional.

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Review from Caroline J (Daughter of Resident) published on 26 May 2026 Submitted via Website
Overall Experience

Our mother first came to Sherrell House for a respite period following an injury. She received such wonderful care and attention, that the term was extended to a trial period. She continued to thrive and eventually we realised that this should become a permanent place of residence for her. The care she received was excellent and her accommodation and communal facilities were outstanding. Two years on and our opinion is still the same. Whilst mum's illness has progressed, her care has increased and she still manages to take part in the activities, aided. All the staff are truly wonderful and caring and do the best they can for all their residents. It really is a wonderful home and we know we are very lucky to have found it. Thank you!!!

Reply from Adele Petersen, Home Manager at Excelcare Sherrell House

Thank you so much for your kind words & sharing mum's experience at Sherrell House. We are very pleased to hear how well she has settled in and to know you are happy with the care provided to her!

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Review from L D (Son of Resident) published on 26 May 2026 Submitted via Website
Overall Experience
Knowing he is always cared for and safe is a huge relief as it's not always easy to just drop everything.
Mixing with other patients and with staff members always laughing and joking makes
Life normal.

I can always phone or talk to members of staff and get an update and that makes life easier for me .

Reply from Adele Petersen, Home Manager at Excelcare Sherrell House

Thank you so much for your kind words. It means a lot to know that you your dad feel supported and reassured. We're so pleased he feels safe, happy, and able to enjoy everyday life here, and we'll always be here to help and keep you updated whenever needed!

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Review from N P (Daughter of Resident) published on 21 May 2026 Submitted via Website
Overall Experience
I can't thank all the wonderful people at Sherrell House enough.
My Mum came to Sherrell House after being confused, frightened and lonely at home following the death of my father. She was instantly greeted by a friendly team and has been treated with care, warmth, dignity and respect from day one.
Mum enjoys all the activities put on for the residents and has blossomed since being there, her confidence has grown and while she still struggles with dementia she no longer feels like the odd one out, she has made lovely friends to sit and chat with and all the nurses are proactive in making sure residents are happy.
The cleanliness of the home is outstanding, every area of the home is kept spotlessly clean and fresh.

It's a blessing to know Mum is safe, happy and well looked after.

Reply from Adele Petersen, Home Manager at Excelcare Sherrell House
It means so much to our team to know that your Mum has felt welcomed, safe, and supported during such a difficult time in her life. We are delighted to hear how much her confidence has grown and that she has formed meaningful friendships here!

Thank you again for your trust and support. It is a privilege to care for your Mum and to be part of her journey.

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Review from Jan G (Sister of Resident) published on 12 May 2026 Submitted via Website
Overall Experience
At a recent 'bake off' competition at Sherrell House residents and tiheir families were invited to donate their contribution of a home made cake. Staff arranged a garden party where we enjoyed the opportunity to dance with the
residents, singing and clapping to an amazing singer. The whole afternoon was so much fun for everyone.
It was great to be part of this event. We support events when we can to support the staff as they do so much for everyone.
It was followed by sitting and chatting with residents and their families and tasting amazing cakes along with a cuppa.
My sister really enjoyed herself and chatted with families there. They asked her if she was happy at Sherrell House. She replied "I would recommend this place to anyone and the staff are so lovely" A compliment to Sherrell House indeed.
It's so reassuring my sister is safe and cared for to such a high standard.

Further more the staff create a family atmosphere and they include us to be part of it. Amazing!

Reply from Adele Petersen, Home Manager at Excelcare Sherrell House

Dear Jan,

We are so pleased to hear you sister is satisfied at Sherrell House!

Thank you so much for taking the time to share your experience and these kind words, which truly mean so much to all the team at Sherrell House!

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Review from D K (Son of Resident) published on 7 April 2026 Submitted via Website
Overall Experience

My Dad had a great time at Sherrell House. He was there for a few months while his flat was being renovated and really enjoyed all the activities. The staff were lovely and the food was great too. He misses everyone there.

Reply from Adele Petersen, Home Manager at Excelcare Sherrell House

Thank you for taking the time to share your fathers experience at Sherrell House. Your kind words are greatly appreciated and will be passed on to the team.

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Review from M B (Daughter of Resident) published on 13 February 2026 Submitted via Postal Card
Overall Experience

My mother is happy to be a resident. The room is comfortable and the nurses are always on hand to help, any problems they always solve. The room is kept very clean as well the public areas. Overall the care is excellent, especially to nurses the building very clean, the residents are kept engaged in activities.

Reply from Becky Selimi, Deputy Manager at Excelcare Sherrell House
Thank you so much for your kind feedback.
Were delighted to hear that your mother is happy and comfortable with us. Its wonderful to know that youve found the team supportive and responsive, and that the cleanliness of both her room and our communal areas has met your expectations.

Were...  

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Review from J P (Daughter of Resident) published on 13 February 2026 Submitted via Website
Overall Experience

My 87 year old mum came to this lovely care home in November 25. I was a bit apprehensive at first,because she didn't want to stay. She wanted to go 'home'. But she has settled in lovely. All thanks to the wonderful staff, and she loves the food. Actually put on some weight. All good and positive stuff. Can't praise them enough

Reply from Becky Selimi, Deputy Manager at Excelcare Sherrell House
Thank you so much for taking the time to share your experience. It truly means a great deal to us.

We completely understand how difficult and emotional the transition into a care home can be, especially when a loved one would rather be "at home." It's very natural to feel apprehensive, and we're...  

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Review from Catherine M (Daughter of Resident) published on 4 February 2026 Submitted via Postal Card
Overall Experience

A pleasant, welcoming environment, professional reception staff. Some staff members quite loud, which can be alarming for residents. Staff team leaders approachable for personal requests.

Reply from zoe halliday, Head of Care at Excelcare Sherrell House
Thank you very much for taking the time to share your feedback. Were so pleased to hear that you found our home to be pleasant and welcoming and that our reception team made a positive impression. Your kind comments mean a great deal to us, and we will be sure to share them with the team.

We also...  

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Review from A K (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

I am very happy with the care my mother receives at this care home. I feel my mum is well looked after, she is safe and happy. Thank you to all staff & managers.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Sherrell House

Thank you so much for your kind words. We're really pleased to hear that your mother feels safe, happy, and well cared for. Your feedback means a lot to us all, we'll be sure to share your thanks with our team and managers.

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Review from Amanda F (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience

Excellent care for my mother. Staff are very attentive and look after her very well. She has good nursing care for all her specific needs. Lovely atmosphere and I am very grateful to Sherrell House and all the staff for the caring for my mother and being aware of all her nursing needs.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Sherrell House

Thank you for taking the time to share your experience. We're delighted to hear that your mother is receiving excellent care and that her nursing needs are being well supported. Your appreciation of the team and the atmosphere at Sherrell House is truly valued.

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Review from S S (Daughter of Resident) published on 27 January 2026 Submitted via Website
Overall Experience
My mum is a resident at Sherrell House.
The whole team, management, nurses and carers are efficient and approachable.
The care, respect and kindness my mum is shown is amazing.

It's not always easy leaving a family member to be looked after by other people but I feel confident that my mum could not be cared for any better than she is now.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Sherrell House

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum feels well cared for and that our team has helped give you confidence and peace of mind. Your feedback means a great deal to us and will be shared with everyone at Sherrell House.

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Review from Mandy L (Daughter of Resident) published on 9 January 2026 Submitted via Website
Overall Experience
Well done! Running a Nursing Home for end-of-life care is extremely difficult. However, the quality of care from staff, after Mum fell was exceptional.

I thought Mum wouldn't walk afterwards, yet she has; the gentle encouragement and perseverance she received made all the difference. We are so grateful xox

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Excelcare Sherrell House

Thank you so much for your kind words and thoughtful feedback. End-of-life care can be incredibly challenging, and we're truly grateful for your recognition of the compassion and dedication shown by our team. We're especially pleased to hear how much the gentle encouragement and perseverance of our team supported your mum's recovery. Your appreciation means a great deal to us.

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Review from Sam C (Daughter of Resident) published on 30 December 2025 Submitted via Website
Overall Experience
I can not praise all the staff enough at Sherrall House for the excellent care they provided for my father in his very short stay while in your care.
My father was moved from hospital to Sherrall House and sadly passed away a week later with his family at his side. During my father's time at Sherrall House all his needs were constantly met, he was treated with compassion, respect and dignity until the very end.
All the staff at Sherrall House took so much time to support our family too while they were looking after my father. Nothing was never a problem for the outstanding staff who work incredibly hard.

Jane, The Home Manager has a wonderful home which she should be proud of and an amazing team who truly care for their residents and families.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for taking the time to leave such a thoughtful review. It was a privilege for us to care for your father, and I am truly grateful for your kind words about the care and compassion shown by the team. I will ensure your feedback is shared with all the staff, as it means a great deal to them. Please accept my sincere condolences to you and your family during this difficult time.

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Review from Janice W (Wife of Resident) published on 17 December 2025 Submitted via Postal Card
Overall Experience

My husband was only with you for a very short while. He and us his family were made very welcome from the moment we walked in the front door. All staff were very helpful and so very kind. The carers and nurses were wonderfully kind and caring. My husband died with such dignity. I thank them all very much.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for sharing such touching words. We are deeply sorry for your loss and honored that we could provide care and dignity for your husband in his final days. Knowing that your family felt welcomed and supported means so much to us.

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Review from A S (Daughter-in-law of Resident) published on 24 November 2025 Submitted via Website
Overall Experience

My mother-in-law has been a resident at Sherrell House Care Home, and we couldn't be happier with the care she receives. The staff are always kind, patient, and attentive, treating her with genuine warmth and respect. The home has a lovely, welcoming atmosphere, and it's clear that residents' comfort and wellbeing are a top priority. The activities, meals, and level of personal care all make a real difference to her happiness. We feel very reassured knowing she's in such caring hands

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for sharing your experience. We're really pleased to hear that your mother-in-law feels happy and well cared for at Sherrell House. It means a lot to know the team's kindness and attention are making a difference, and that the home feels welcoming and supportive. We'll make sure your lovely comments are passed on to the team-they'll be delighted to hear them.

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Review from S L (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card
Overall Experience
It was very difficult for our family to accept that our father needed to move into a care home, due to his rapidly declining health and dementia. We were very stressed about choosing the correct home and are very happy to say that in the two months our father has been in Sherrell House, we have always been pleased with our choice.

We viewed many care homes in the area and beyond, but felt our father would be happy at Sherrell House as it felt comfortable and homely, but also very professional with regards to the level of care provided.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind and thoughtful words. We understand that making the decision for a loved one to move into a care home can be incredibly difficult, and we're truly grateful that you chose Sherrell House during such a challenging time.It's wonderful to hear that your father has...  

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Review from W A (Resident / Service User) published on 25 April 2025 Submitted via Postal Card
Overall Experience

Excellent service, overall Sherrell very warm and friendly. Staff extremely friendly and helpful. Carers, nurses, activity coordinators, cleaners etc...Since being here as a resident have found Sherrell to be a lovely care home.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for your kind words, Bill! We're so glad to hear you're enjoying your time with us at Sherrell House. Your feedback means a lot, and we're happy to have you here with us.

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Review from Adnan K (Son of Resident) published on 15 April 2025 Submitted via Website
Overall Experience
I didn't know a service for people with dementia can be this good. Family care is often thought to be the best for our parents in my culture . But this care home does better than I dreamed possible . They allow visits from all relations , provide coffee and tea for guests & most of all. They are looking after my mother very well. They also accommodate for special dietary requirements and all the residents here as so happy as now they have lots of new friends to chat with.
It's a bit like a 5 star all inclusive hotel but with medical teams ready for any incidents.

One staff member in particular was my contact there , but all the staff are exceptional so thank you .

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind words! We're delighted to hear that your experience at Sherrell House has been so positive. It's wonderful to know your mother is happy, well cared for, and surrounded by new friends. We'll be sure to pass on your appreciation to the whole team!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 October 2017
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (1)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 11 May 2026

    Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...

  • 11 May 2026

    Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...

Upcoming Events

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare Sherrell House

Accreditations

There are no accreditations posted yet for Excelcare Sherrell House.

Meet the Team (1)

Adele Petersen
Adele PetersenJob Title:Home ManagerJoined: 2026

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.

Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.

I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.

Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!

Frequently Asked Questions about Excelcare Sherrell House

What types of Care is Excelcare Sherrell House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Sherrell House have?

There are 92 Single Rooms.

What are the Facilities & Services at Excelcare Sherrell House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Excelcare Sherrell House to the centre of Chigwell?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Sherrell House to verify any information. View our terms and conditions. Excelcare Sherrell House has an Enhanced Service -more info.