Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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9.7 109 Reviews
  • Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1635
  • Self-Funded Nursing Dementia Care: from £1685
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1635
  • RESPITE Self-Funded Nursing Dementia Care: from £1685

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Sherrell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane Maxwell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • We accept both Social services, NHS and Private referrals
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Sherrell House Reviews (109)

9.7

Sherrell House has a Review Score of 9.7 (9.713) out of 10, based on 14 reviews in the last 2 years.
Over all time Sherrell House has 109 reviews.

Overall Experience
  • 87
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Date Published
  • 109
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Reviewer Connection to Sherrell House
  • 37
  • 25
  • 10
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Total of 109, showing 1-20
Review from S L (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very difficult for our family to accept that our father needed to move into a care home, due to his rapidly declining health and dementia. We were very stressed about choosing the correct home and are very happy to say that in the two months our father has been in Sherrell House, we have always
been pleased with our choice.
We viewed many care homes in the area and beyond, but felt our father would be happy at Sherrell House as it felt comfortable and homely, but also very professional with regards to the level of care provided.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind and thoughtful words. We understand that making the decision for a loved one to move into a care home can be incredibly difficult, and we're truly grateful that you chose Sherrell House during such a challenging time.It's wonderful to hear that your father has settled in well and that you and your family feel confident and comfortable with the care he is receiving. Creating a warm, homely environment with a high standard of professional care is at the heart of everything we do, and feedback like yours means the world to our team.Warmest regards

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Review from A F (Daughter of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have made my mother so welcome and helped the transitions to nursing care to be a very comfortable experience. The nursing is excellent and my mother is monitored very well. The food offered is always a variety and the staff make sure she is care for. Thank you all at Sherrell House
Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words. We're delighted to hear that your mother is settling in well and that our team at Sherrell House has made the transition smooth and comfortable. Your feedback means a lot to us!

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Review from W A (Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, overall Sherrell very warm and friendly. Staff extremely friendly and helpful. Carers, nurses, activity coordinators, cleaners etc...Since being here as a resident have found Sherrell to be a lovely care home.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you for your kind words, Bill! We're so glad to hear you're enjoying your time with us at Sherrell House. Your feedback means a lot, and we're happy to have you here with us.

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Review from Adnan K (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I didn't know a service for people with dementia can be this good. Family care is often thought to be the best for our parents in my culture . But this care home does better than I dreamed possible . They allow visits from all relations , provide coffee and tea for guests & most of all. They are looking
after my mother very well. They also accommodate for special dietary requirements and all the residents here as so happy as now they have lots of new friends to chat with.
It's a bit like a 5 star all inclusive hotel but with medical teams ready for any incidents.
One staff member in particular was my contact there , but all the staff are exceptional so thank you .
Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words! We're delighted to hear that your experience at Sherrell House has been so positive. It's wonderful to know your mother is happy, well cared for, and surrounded by new friends. We'll be sure to pass on your appreciation to the whole team!

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Review from D B (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for 6 months. I have found the staff very caring and proffessional. They go a step further and nothing is a problem.
We are very pleased that my mother is being cared for in such a lovely home. The staff and management are excellent.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you for your kind words! We're so glad to hear that your mother is receiving such great care at Sherrel House. The team will truly appreciate your positive feedback. Thank you for taking the time to share your thoughts!

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Review from G B (Friend of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have found all the staff friendly and helpful; they are respectful and caring to the residents.
The food is lovely, especially the soup each evening - obviously home made.
Both the dining room and lounge are light and airy; and like the rest of the home, clean and tidy.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to share your review of Sherrell House. Your thoughtful and positive feedback is greatly appreciated by our entire team. It is incredibly rewarding to know that our efforts have made a positive impact, and your kind words serve as a great source of motivation for all of us.

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Review from M D (Son of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been at Sherrell House for three months. It's quite like a hotel with a large area where residents dine together and a large lounge and outdoor courtyard where they sit during the day. The lifestyle coordinators work very hard to make the resident's lives more colourful with various activities
during the week. Every time I visit there is something different going on. They have a regular performer who sings all the old hits live in the courtyard, he gives it 100% and puts a big smile on their faces. My mum hasn't danced for years but while being resident at Sherrell House we had some very precious moments together dancing and having fun. Most notably my mum's 90's birthday was her best ever. The managers and all the carers, kitchen staff, and housekeeping, they all do a fantastic job. Mum and I always go for a little walk around under the oak trees and also a second garden to the rear with seating. Thank you to all of the team at Sherrell House.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to review Sherrell House. Your kind words mean so much to us all.

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Review from C J (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a difference Sherrell House has made to my mum's quality of life. Last year she was in hospital for her birthday. Today she celebrated her birthday at Sherrell House and what a great time she had too! Two of the staff had her up dancing, sang to her and together with all the staff, presented her
with a beautiful cake the chef kindly made. Sherrell House has enabled her to have a wonderful day because of all of the amazing staff who care for her and all the residents with the utmost compassion and empathy. We are really very lucky and so grateful! Thank you all.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you, so much for taking the time to share your kind words. The team really do appreciate your feedback.

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Review from S D (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far, my experience of my mother's care home is excellent, no complaints, she is so happy there. The staff's level of care and respect they have towards the patients is excellent, in my opinion. They are well fed, kept clean, entertained continuously, not just left to sit in a room. I am so happy
she is there. Excellent home.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for taking the time to share your kind words. The team really appreciate the feedback we receive. Kind regards.

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Review from I H (Son of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, extremely pleased with Sherrell House, just entered the second year of full-time live-in care, this is the third home we tried and Sherrell House is leaps and bounds the best we've seen! Number one in the area for us!
Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for taking the time to share your views on Sherrell House.
The team will be very happy to read your kind words.

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Review from Linda A (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is getting good care from trained staff. We are pleased with her progress since coming into Sherrell House. The one thing which could improve her happiness is to have more interactions with the other residents.
Reply from Jane Maxwell, Home Manager at Sherrell House

Dear Linda,
Thank you for taking the time to share your feedback.
Your kind words are much appreciated by our team at Sherrell House.

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Review from C F (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care by all the staff. Excellent food. Very caring by all the team at all times. They also keep us informed when needed at all.
Reply from Jane Maxwell, Home Manager at Sherrell House

Thank you, for taking the time to write this review. Your kind words will be shared with the team.

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Review from P S (Son of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Sherrell House a few months ago. He has been cared for very well and is now looking younger than when he arrived. He took a little while to settle in to this new stage of his life, but was given encouragement by all members of the team, who were most welcoming. He is now very happily
involved in the life of the home, liking all members of the team and pretty well every aspect of the community he is now part of. The family are all very positive about the home and the way he is looked after.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you, for taking the time to write this review. Your kind words will be shared with the team.

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Review from Lauren M (Granddaughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan currently resides in Sherrell House and I cannot be more happy with the care they give my nan. The staff are amazing and I know she is getting the best care. It is such a wonderful feeling to know she is being looked after. The activities they arrange for the residents are so good and I know
they all enjoy it.
Reply from Jane Maxwell, Home manager at Sherrell House

Thank you so much for reviewing Sherrell House. We really do appreciate you taking the time to share your kind words towards our team.

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Review from M S (Son of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent facility. Recently refurbished throughout. Residents are kept busy with lots of entertainment and are generally well looked after. Food is of good quality and refreshments/snacks served regularly. No reason for any complaint. Staff are friendly and very caring.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for reviewing Sherrell House. We really do appreciate you taking the time to share your kind words.

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Review from W T (Grandson of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely incredible service. Have had experience with a few different homes in the area, and this stands out above the rest by far! The staff are friendly and warm and always happy to have a quick chat about how things are going, showing care and respect when talking about my grandma.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you for your kind words; it means so much to us all at Sherrell House.

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Review from G F (Son of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for around seven years, and we have been satisfied with the way they have attended to her needs. We have always got on very well with the staff, and any problems are quickly rectified. We would recommend this care home to anyone looking for a placement.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to share your lovely feedback, myself and the team really do appreciate it.
We are very lucky to have such lovely families that support us to be the best we can.

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Review from Ruth S (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother settled in well, and I was amazed at how quickly she adapted to her new home. I believe this is due to the excellent support of the staff. She has become more social, enjoying spending time in the lounge and the varied activities, and I have noticed she is now less anxious. She particularly
enjoys the live music and parties, and it's wonderful to see her dancing and having a fun time. I receive full communication regarding her health matters and general updates on how she's doing. I am always welcomed when visiting and have been invited to join some activities, including a Christmas lunch; it's wonderful to see residents enjoying themselves. On my visits, I've observed kindness and reassurance from carers and nurses to the residents and taking the opportunity to engage with them for some fun; the activities staff are enthusiastic and encourage participation. I am reassured and confident my mum is receiving all-round excellent care.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to review our care home; your kind words mean so much to us all.

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Review from Robert M (Husband of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On entering the home and meeting with the manager, I was confident this was the place my wife would be cared for. I cannot praise the management and staff highly enough. Fortunately, my wife is still mobile and has been lucky enough to be taken out on several day trips organised by one particular member
of staff, a lovely young caring person. It is obviously very sad when a loved one has to be looked after by professionals, but I know my wife is in very capable hands.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words; it means so much to use all.

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Review from Terence M (Respite Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the level of care I have received at the care home. The 24-hour medical care provided is first-class and reliable, with doctor support if necessary.
The staff that work here are extremely professional and helpful and provide a friendly and supportive service throughout.

The standard of accommodation and food is also excellent. The rooms are cleaned daily, and the food is plentiful, nutritious and cooked on-site.
Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words; we really do appreciate this.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Sherrell House is calculated as follows: ( (158 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.761 Points relating to the number of positive Reviews for Sherrell House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 14 Positive Reviews ÷ 18.4 = 0.761
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jane

Jane Maxwell

Job Title: Home Manager Joined: 2022

I have worked in the care sector for 19 years, but I was inspired to join Excelcare in particular because of the strong family feel and environment. All team members make you feel like you belong from the moment you start to work here. From when I first visited Sherrell House, I was so impressed with the compassion I could feel from the team every time that they spoke to, or about the people living in the home.


When I started at my first job in care, I was quite disheartened as there was no real team spirit or motivation. However, I am so glad that I continued in care, because that is certainly not the case at Sherrell House. I am part of a team that puts in 100% all of the time and is incredibly passionate. This is a fantastic environment, and I’m looking forward to seeing where my future in Excelcare takes me.

Frequently Asked Questions about Sherrell House

What types of Care is Sherrell House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sherrell House have?

There are 92 Single Rooms.

What are the Facilities & Services at Sherrell House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sherrell House to the centre of Chigwell?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sherrell House to verify any information. View our terms and conditions. Sherrell House has an Enhanced Service - more info.