Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP

Sherrell House provides nursing, residential and dementia care to people in the Essex area.

The home has a team of professional and qualified nurses and care workers to monitor residents well-being and health during their time at the home.

Care plans are designed around each residents individual health needs and requirements and provided in a modern and secure care facility.

Food is prepared by a chef onsite daily and can be tailored to meet special preferences and dietary restrictions.

Residents have access to spacious communal areas, including lounges, dining rooms and quiet rooms around the home, as well as a sensory garden for residents to enjoy and relax in.

Group: Excelcare Holdings

Person in charge: Audrey Joslin (General Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 92 Service Users

Registered Care Categories*: Dementia • Learning Disability • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: We accept both Social services, NHS and Private referrals. Ages from 65 to 103.

Languages Spoken by Staff (other than English): Filipino, Punjabi Mirpuri, Bulgarian, Spanish; Castilian, French, Irish, Igbo, Nepali, Dutch, Polish, Portuguese, Romanian, Swahili, Tamil, Turkish, Urdu

Single Rooms: 92

Rooms with ensuite WC: 92

Weekly Charges Guide: Personal Care Single from £950 Nursing Care Single from £1100 (These prices are only a guideline, please contact Sherrell House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Located near Grange Hill Station on the Central Line which is 15 minute walk from the home.

Visiting:

Open visiting times. No restrictions.

Parking:

Parking available on site.

Latest Care Quality Commission* Report on Sherrell House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Sherrell House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.63 for Sherrell House is calculated as follows: ( (244 Excellents x 5) + (112 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 368 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sherrell House is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 22 Reviews ÷ 18.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Sherrell House has a Review Score of 9.6 (9.630) from 32 Reviews


Average Ratings

  • Excellent
    22
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sherrell House?

  • Extremely LIKELY
    25
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sherrell House

  • Daughter of Resident/Service User
    14
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

Friendly and clean environment, catering for all of my mother's needs.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.7 out of 5

My wife is looked after well, the staff are pleasant and so are the people who do the laundry and cleaning all in all a well-run home, where the staff work hard to keep it so.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.4 out of 5

This is a lovely place the staff are so kind and caring. The home is spotless and well maintained. The staff who do the laundry are excellent as is the reception and all the carers. I am very impressed with everyone and the home itself. My thanks go to all the staff.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   5 out of 5

Not only the residents are treated with great care, the relatives are also given support at a very difficult time when trying to settle a Mum into care.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.6 out of 5

My mum has had exemplary care while she has been here. She had lived at home until she was ill and had to come into residential care. We should not have worried as it has been great. She will be 101 on Saturday and she has put on weight and is joining in. Thank you Sherrell House.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.9 out of 5

My mum has been in Sherrell House for 2 months and the staff and management have been very caring and supportive in some difficult situations, due to my mum's disability and needs. Mum is very happy there and the entertainment man is fantastic and always tries to get mum involved even though she can't walk.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.9 out of 5

Communication still not up to standard. Very good in all ways but still let down by the above.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.6 out of 5

Audrey Joslin, Manager at Sherrell House responded to this review on 16 Apr 2018:

As the new Home Manager for Sherrell House I am delighted to see the overall positivity of this review. In agreement with the family we will be meeting in the near future to understand and address communication concerns which will help to provide an overall enhanced and positive experience for them.

My husband has been in the care home for 5 years this month. It's a very good home and he gets good care, except he is a faller and had a few accidents but overall, he is good.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.3 out of 5

You have looked after my aunt for quite some time now and have always shown kindness and respect in what has become quite challenging circumstances as my aunt's condition has worsened. It is heartbreaking for us to see how dementia affects a loved-one but your professional care has made it more bearable - thank you.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.7 out of 5

The home is always immaculate and the carers appear to be very attentive to their residents, they always seem to try and make their day special if they're celebrating their Birthday there, which I have not found in other homes. Overall I currently find the home very kind and compassionate, particularly on the dementia unit.

How likely would you be to recommend Sherrell House? Likely

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Average Rating:   4.3 out of 5

Lovely residential home, staff excellent and caring extremely friendly and welcoming. Residents well cared for.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.9 out of 5

My family regularly visit unannounced - always find there are many carers on duty. They are welcoming and very attentive to my relative. Entertainment is carried out daily and when I have visited the food always looks good and a good amount. Our relatives' bedroom/bathroom are kept clean and tidy. The receptionists are always very helpful, as are the carers on duty when we phone for an update on our relatives' condition.

How likely would you be to recommend Sherrell House? Likely

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Average Rating:   3.8 out of 5

My mum was cared for, loved and respected at Sherrell House. Although her stay was very short, the staff were caring, understanding and completely competent. The home is always spotless, without odour and a happy place to visit. I would gladly take up residence there myself-

A big thank you to the staff for making those last few weeks of mum's life a happy one.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   5 out of 5

I am very pleased with all that goes on and the staff are always very helpful no matter what. The food is very good. The rooms are always clean and my friend is always very clean. Staff are always on to help if needed.
I would recommend this home to anyone - great.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   5 out of 5

My mother is obviously happy here, she likes the staff and they are kind and attentive to her. My mother takes part in the activities on offer and from the evidence of the scrapbook photos she enjoys them whether it's pet day or an art activity. The care that my mother receives here helps me to be more relaxed, I don't need to worry about her health and well-being as I did before she came here.

How likely would you be to recommend Sherrell House? Likely

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Average Rating:   4.8 out of 5

Very good.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.6 out of 5

Sherrell House is a lovely environment with good facilities and well-kept spaces. The staff are caring and many go beyond our expectations to provide a high level of care and compassion, especially given the challenging needs of some of the residents. Additional activities and facilities, such as visits out and the hairdresser are very much appreciated.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.4 out of 5

Sonia Kasese, R Manager at Sherrell House responded to this review on 10 Aug 2017:

Sherrell House appreciates all the support and compliments received from relatives and visitors. Sherrell House will continue improving their standards and services to enhance the quality of life for all residents at the home.

I visit twice a week and find the staff both pleasant and friendly. They are busy and efficient, showing great care and interest in the residents. I have had a bad experience with a care home and only wish I'd been able to use this care home for my father.
My only criticism is the lack of enough parking places.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.3 out of 5

Sonia Kasese, R Manager at Sherrell House responded to this review on 04 Aug 2017:

Thank you for taking the time to share your experience of Sherrell House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities, to make a difference to our residents and their families lives. Any concerns raised will be looked into.

I like that I can visit anytime and my dog is most welcome.
My sister is always clean and tidy.
Someone is always available to offer a report on my sister.

How likely would you be to recommend Sherrell House? Likely

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Average Rating:   4.1 out of 5

Sonia Kasese, R Manager at Sherrell House responded to this review on 31 Jul 2017:

We always appreciate feedback especially when it shows the homes hard work paying off by delivering excellent service.

I have noticed a vast improvement in standards across the home since mum arrived a year ago.
The manager is marvellous! Reception staff are welcoming and helpful, carers are attentive and have gotten to know my mum's specific needs, likes and dislikes.

How likely would you be to recommend Sherrell House? Likely

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Average Rating:   4.1 out of 5

Sonia Kasese, General Manager at Sherrell House responded to this review on 24 Jul 2017:

We appreciate your feedback as it helps us know we are getting things right. And we would like to keep ensuring your mum and everyone else's relatives in the home feel the same way.

It has its good days and not so good days.
Is there a lack of staff or changes? Things have changed lately and have gone down a bit.
It maybe because of holidays, regular staff?
Food not as good as it was. Who cooks the food?
The staff are very kind but they cannot do miracles.
Some times residents cannot understand some staff language/accents.

How likely would you be to recommend Sherrell House? Likely

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Average Rating:   3.8 out of 5

Sonia Kasese, General Manager at Sherrell House responded to this review on 24 Jul 2017:

We are very concerned to hear about this experience and it is the home's priority to ensure all our residents are supported with quality care including high standards of food options. We will be immediately reviewing these concerns and aim to address all concerns raised.

My mother has been a resident since July 2015.
We have experienced very few if any problems during her stay.
The management and particularly staff have always been very supportive under what must be, at times, difficult circumstances.
I would have no hesitation in recommending Sherrell House to anyone.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   5 out of 5

Sonia Kasese, General Manager at Sherrell House responded to this review on 24 Jul 2017:

We are very grateful for these generous comments and it inspires us to continue improving on the services we provide.

A lady from the county council visited my father in early August 2015, she was very respectful and treated my father very well, she managed to get the best from him and he was very relaxed with her, which is difficult when suffering from dementia. She spent approximately one hour with us and was very thorough and very impressed with Sherrell House.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.5 out of 5

Sue Ann Balcombe, manager at Sherrell House responded to this review on 24 Aug 2015:

Thanks for your comments

Found it to be a lovely caring place. People really lovely and caring, can find no fault. The home is very, very clean.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   5 out of 5

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 24 Aug 2015:

Thank you for your comments.

Mum has been a resident in Sherrell House for over a year. During that time we have found all the staff to be welcoming efficient, supportive and caring at all times. The work hard to make residents feel it is their home. There is a family atmosphere which we greatly value as relatives. When discussing mums health with staff they show a good understanding of her physical and emotional needs and we feel these are met. I have no complaints at all just gratitude.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   5 out of 5

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 14 Aug 2015:

Thank you for your comments

I visit a friend occasionally, generally everything is very good, staff, food, room etc. I am not here enough to know much about the activities but realise it's very difficult with such an elderly group of people. Everyone seems happy and well cared for, I do not know the cost of the care.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.8 out of 5

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thank you for your comments

She is well looked after with very good food. Very clean, couldn't wish for better.

How likely would you be to recommend Sherrell House? Likely

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Average Rating:   5 out of 5

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thanks for your comments.

We visit a friend on the second floor every week. We are very impressed with the care given, the staff are lovely and very kind to the residents. The rooms are very clean and comfy. I would have loved my mum to have come but it was not possible (she used to live in LB Waltham Forest) - this is a lovely home compared to many I've seen. I cannot comment on the food as I haven't seen it but our friend enjoys his meals.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.6 out of 5

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

My mum has been at Sherrell House for around 2 months, and so far I have been very impressed with the service provided. My mum's well being is being well catered for and I have noticed a significant improvement in her health. When my daughter and myself first visited the care home, we were pleasantly surprised by the atmosphere created by the staff. They are happy, positive and energetic, all of which has seemed to rub off on my mum.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.9 out of 5

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

The care home at Sherrell House is very well managed. The staff from reception, carers, nurses and everyone of the team seems extremely polite and professional. My mother has been there for two months and I know it's still early days yet but so far I'm very happy with the care she's been receiving. The care home is very clean and tidy and sets a very good example on how a care home should be run.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.7 out of 5

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Mum was here and step dad, pleasant staff and comfortable with them. Clean, and activities. When I am an OAP I would be happy to be placed here.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   4.3 out of 5

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

I think Sherrell House provides good care. The staff are attentive to my brother-in-laws needs in the time he has been at the home.

How likely would you be to recommend Sherrell House? Extremely Likely

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Average Rating:   5 out of 5

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

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Bed Vacancies

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Awards / Recognitions

June 2017

Outstanding Contribution 2017

Recipient: Sherrell House

Date: Friday 23 Jun 2017

more details

Job Vacancies

Staff Profiles

No image found

Paul Buckle

Job Title: Home Manager

Joined: 2017

Description:

Paul has worked in Social Care for over 20 years and has 10 years management experience. He has worked in a variety of setting including Older People, People Living with Dementia , People with Learning Disabilities and Physical Disabilities and those with Complex Health Needs.

He has Level 5 Management Qualification and is a qualified Best Interest Assessor under the Mental Capacity Act.

Paul is passionate about providing high quality Person Centre Care this passion has led to his previous team winning Prosper Champion of Champions , Wackiest idea, Prosper Leader 2016. He was also nominated for quality award at the Laing Buission 2015. In 2017 he received a NAPA Award.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sherrell House