Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP

Group: Excelcare Holdings

Person in charge: Sonia Kasese (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 92 Service Users

Registered Care Categories*: Dementia • Learning Disability • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: We accept both Social services, NHS and Private referrals. Ages from 65 to 103.

Languages Spoken by Staff (other than English): Filipino, Punjabi Mirpuri, Bulgarian, Spanish; Castilian, French, Irish, Igbo, Nepali, Dutch, Polish, Portuguese, Romanian, Swahili, Tamil, Turkish, Urdu

Single Rooms: 92

Rooms with ensuite WC: 92

Weekly Charges Guide: Personal Care Single from £950 Nursing Care Single from £1100

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Located near Grange Hill Station on the Central Line which is 15 minute walk from the home.

Visiting:

Open visiting times. No restrictions.

Parking:

Parking available on site.

Latest CQC* Report on Sherrell House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.8 Sherrell House has a Review Score of 4.8 (4.794)

The Review Score of 4.8 (maximum of 10) for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Sherrell House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.794 for Sherrell House is calculated as follows: ( (109 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 136 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Sherrell House is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = -0.25

    2. Target of 18.4 positive Reviews (92 registered beds ÷ 5). 0 Reviews ÷ 18.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sherrell House?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sherrell House

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

A lady from the county council visited my father in early August 2015, she was very respectful and treated my father very well, she managed to get the best from him and he was very relaxed with her, which is difficult when suffering from dementia. She spent approximately one hour with us and was very thorough and very impressed with Sherrell House.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, manager at Sherrell House responded to this review on 24 Aug 2015:

Thanks for your comments

Found it to be a lovely caring place. People really lovely and caring, can find no fault. The home is very, very clean.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 24 Aug 2015:

Thank you for your comments.

Mum has been a resident in Sherrell House for over a year. During that time we have found all the staff to be welcoming efficient, supportive and caring at all times. The work hard to make residents feel it is their home. There is a family atmosphere which we greatly value as relatives. When discussing mums health with staff they show a good understanding of her physical and emotional needs and we feel these are met. I have no complaints at all just gratitude.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 14 Aug 2015:

Thank you for your comments

Sherrell House was one of the three care homes visited on behalf of my mother. I was immediately impressed by the welcome we were given. The manager and staff were very friendly and went out of their way to answer any questions we had. My mother appears to be settling in well and is very pleased with the way she is being treated.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 12 Aug 2015:

Thanks for your comments

I visit a friend occasionally, generally everything is very good, staff, food, room etc. I am not here enough to know much about the activities but realise it's very difficult with such an elderly group of people. Everyone seems happy and well cared for, I do not know the cost of the care.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thank you for your comments

Generally good, caring towards my mum, capable of handling her temperament. Food very good with good choice of menu.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thank you for your review.

She is well looked after with very good food. Very clean, couldn't wish for better.

How likely would you be to recommend Sherrell House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thanks for your comments.

We visit a friend on the second floor every week. We are very impressed with the care given, the staff are lovely and very kind to the residents. The rooms are very clean and comfy. I would have loved my mum to have come but it was not possible (she used to live in LB Waltham Forest) - this is a lovely home compared to many I've seen. I cannot comment on the food as I haven't seen it but our friend enjoys his meals.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

My mum has been at Sherrell House for around 2 months, and so far I have been very impressed with the service provided. My mum's well being is being well catered for and I have noticed a significant improvement in her health. When my daughter and myself first visited the care home, we were pleasantly surprised by the atmosphere created by the staff. They are happy, positive and energetic, all of which has seemed to rub off on my mum.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

The care home at Sherrell House is very well managed. The staff from reception, carers, nurses and everyone of the team seems extremely polite and professional. My mother has been there for two months and I know it's still early days yet but so far I'm very happy with the care she's been receiving. The care home is very clean and tidy and sets a very good example on how a care home should be run.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Mum was here and step dad, pleasant staff and comfortable with them. Clean, and activities. When I am an OAP I would be happy to be placed here.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

I think Sherrell House provides good care. The staff are attentive to my brother-in-laws needs in the time he has been at the home.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

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