Sherrell House, Chigwell, Essex
Sherrell House, Chigwell, Essex
Sherrell House, Chigwell, Essex

Sherrell House provides nursing, residential and dementia care to people in the Essex area.

The home has a team of professional and qualified nurses and care workers to monitor residents well-being and health during their time at the home.

Care plans are designed around each residents individual health needs and requirements and provided in a modern and secure care facility.

Food is prepared by a chef onsite daily and can be tailored to meet special preferences and dietary restrictions.

Residents have access to spacious communal areas, including lounges, dining rooms and quiet rooms around the home, as well as a sensory garden for residents to enjoy and relax in.

Group: Excelcare Holdings

Person in charge: Sonia Kasese (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 92 Service Users

Registered Care Categories*: Dementia • Learning Disability • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: We accept both Social services, NHS and Private referrals. Ages from 65 to 103.

Languages Spoken by Staff (other than English): Filipino, Punjabi Mirpuri, Bulgarian, Spanish; Castilian, French, Irish, Igbo, Nepali, Dutch, Polish, Portuguese, Romanian, Swahili, Tamil, Turkish, Urdu

Single Rooms: 92

Rooms with ensuite WC: 92

Weekly Charges Guide: Personal Care Single from £950 (These prices are only a guideline, please contact Sherrell House to find out the exact price for your requirements.)

Nursing Care Single from £1100 (These prices are only a guideline, please contact Sherrell House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Located near Grange Hill Station on the Central Line which is 15 minute walk from the home.

Visiting:

Open visiting times. No restrictions.

Parking:

Parking available on site.

Latest Care Quality Commission* Report on Sherrell House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Sherrell House has a Review Score of 9 (9.012)

The Review Score of 9 (maximum of 10) for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Sherrell House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.577 for Sherrell House is calculated as follows: ( (128 Excellents x 5) + (72 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 208 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.435 Points relating to the number of positive Reviews for Sherrell House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 8 Reviews ÷ 18.4 Target = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sherrell House?

  • Extremely LIKELY
    14
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sherrell House

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Sherrell House is a lovely environment with good facilities and well-kept spaces. The staff are caring and many go beyond our expectations to provide a high level of care and compassion, especially given the challenging needs of some of the residents. Additional activities and facilities, such as visits out and the hairdresser are very much appreciated.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Sonia Kasese, R Manager at Sherrell House responded to this review on 10 Aug 2017:

Sherrell House appreciates all the support and compliments received from relatives and visitors. Sherrell House will continue improving their standards and services to enhance the quality of life for all residents at the home.

I visit twice a week and find the staff both pleasant and friendly. They are busy and efficient, showing great care and interest in the residents. I have had a bad experience with a care home and only wish I'd been able to use this care home for my father.
My only criticism is the lack of enough parking places.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Sonia Kasese, R Manager at Sherrell House responded to this review on 04 Aug 2017:

Thank you for taking the time to share your experience of Sherrell House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities, to make a difference to our residents and their families lives. Any concerns raised will be looked into.

I like that I can visit anytime and my dog is most welcome.
My sister is always clean and tidy.
Someone is always available to offer a report on my sister.

How likely would you be to recommend Sherrell House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sonia Kasese, R Manager at Sherrell House responded to this review on 31 Jul 2017:

We always appreciate feedback especially when it shows the homes hard work paying off by delivering excellent service.

Everyone here in Sherrell House has been extremely kind and helpful with any issues during the 5 years my mother has been here.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Sonia Kasese, R Manager at Sherrell House responded to this review on 31 Jul 2017:

Thank you for taking the time to share your experience.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Staff very helpful and friendly, food very, very good.
Overall, happy with the service.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sonia Kasese, General Manager at Sherrell House responded to this review on 24 Jul 2017:

It is an affirmation to staff who may not know how much work they put in their day to day service, as it is worth all the effort to know we have been helpful, friendly and providing a good service.

I have noticed a vast improvement in standards across the home since mum arrived a year ago.
The manager is marvellous! Reception staff are welcoming and helpful, carers are attentive and have gotten to know my mum's specific needs, likes and dislikes.

How likely would you be to recommend Sherrell House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sonia Kasese, General Manager at Sherrell House responded to this review on 24 Jul 2017:

We appreciate your feedback as it helps us know we are getting things right. And we would like to keep ensuring your mum and everyone else's relatives in the home feel the same way.

It has its good days and not so good days.
Is there a lack of staff or changes? Things have changed lately and have gone down a bit.
It maybe because of holidays, regular staff?
Food not as good as it was. Who cooks the food?
The staff are very kind but they cannot do miracles.
Some times residents cannot understand some staff language/accents.

How likely would you be to recommend Sherrell House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Sonia Kasese, General Manager at Sherrell House responded to this review on 24 Jul 2017:

We are very concerned to hear about this experience and it is the home's priority to ensure all our residents are supported with quality care including high standards of food options. We will be immediately reviewing these concerns and aim to address all concerns raised.

My mother has been a resident since July 2015.
We have experienced very few if any problems during her stay.
The management and particularly staff have always been very supportive under what must be, at times, difficult circumstances.
I would have no hesitation in recommending Sherrell House to anyone.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sonia Kasese, General Manager at Sherrell House responded to this review on 24 Jul 2017:

We are very grateful for these generous comments and it inspires us to continue improving on the services we provide.

A lady from the county council visited my father in early August 2015, she was very respectful and treated my father very well, she managed to get the best from him and he was very relaxed with her, which is difficult when suffering from dementia. She spent approximately one hour with us and was very thorough and very impressed with Sherrell House.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, manager at Sherrell House responded to this review on 24 Aug 2015:

Thanks for your comments

Found it to be a lovely caring place. People really lovely and caring, can find no fault. The home is very, very clean.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 24 Aug 2015:

Thank you for your comments.

Mum has been a resident in Sherrell House for over a year. During that time we have found all the staff to be welcoming efficient, supportive and caring at all times. The work hard to make residents feel it is their home. There is a family atmosphere which we greatly value as relatives. When discussing mums health with staff they show a good understanding of her physical and emotional needs and we feel these are met. I have no complaints at all just gratitude.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 14 Aug 2015:

Thank you for your comments

I visit a friend occasionally, generally everything is very good, staff, food, room etc. I am not here enough to know much about the activities but realise it's very difficult with such an elderly group of people. Everyone seems happy and well cared for, I do not know the cost of the care.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thank you for your comments

She is well looked after with very good food. Very clean, couldn't wish for better.

How likely would you be to recommend Sherrell House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thanks for your comments.

We visit a friend on the second floor every week. We are very impressed with the care given, the staff are lovely and very kind to the residents. The rooms are very clean and comfy. I would have loved my mum to have come but it was not possible (she used to live in LB Waltham Forest) - this is a lovely home compared to many I've seen. I cannot comment on the food as I haven't seen it but our friend enjoys his meals.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

My mum has been at Sherrell House for around 2 months, and so far I have been very impressed with the service provided. My mum's well being is being well catered for and I have noticed a significant improvement in her health. When my daughter and myself first visited the care home, we were pleasantly surprised by the atmosphere created by the staff. They are happy, positive and energetic, all of which has seemed to rub off on my mum.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

The care home at Sherrell House is very well managed. The staff from reception, carers, nurses and everyone of the team seems extremely polite and professional. My mother has been there for two months and I know it's still early days yet but so far I'm very happy with the care she's been receiving. The care home is very clean and tidy and sets a very good example on how a care home should be run.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Mum was here and step dad, pleasant staff and comfortable with them. Clean, and activities. When I am an OAP I would be happy to be placed here.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

I think Sherrell House provides good care. The staff are attentive to my brother-in-laws needs in the time he has been at the home.

How likely would you be to recommend Sherrell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

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Awards / Recognitions

June 2017

Outstanding Contribution 2017

Recipient: Sherrell House

Date: Friday 23 Jun 2017

more details

Job Vacancies

Staff Profiles

No image found

Sheila Kerr

Job Title: Care Manager

Joined: 2017

Description:

Sheila has many years of experience in the Care industry and has been a Care Manager with Excelcare at more than one location.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sherrell House