






Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.
The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet...
Care Provided by Excelcare Sherrell House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Sherrell House for full pricing details and T&Cs.
Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Adele Petersen (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (92)
- Single Rooms with ensuite Wet Room (92)
Visiting
- Open visiting times. No restrictions.
Parking
- Parking available on site.
Excelcare Sherrell House Reviews (123)
Excelcare Sherrell House has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 123 reviews.
You have looked after my aunt for quite some time now and have always shown kindness and respect in what has become quite challenging circumstances as my aunt's condition has worsened. It is heartbreaking for us to see how dementia affects a loved-one but your professional care has made it more bearable - thank you.
Lovely residential home, staff excellent and caring extremely friendly and welcoming. Residents well cared for.
The home is always immaculate and the carers appear to be very attentive to their residents, they always seem to try and make their day special if they're celebrating their Birthday there, which I have not found in other homes. Overall I currently find the home very kind and compassionate, particularly on the dementia unit.
My family regularly visit unannounced - always find there are many carers on duty. They are welcoming and very attentive to my relative. Entertainment is carried out daily and when I have visited the food always looks good and a good amount. Our relatives' bedroom/bathroom are kept clean and tidy. The receptionists are always very helpful, as are the carers on duty when we phone for an update on our relatives' condition.
My mum was cared for, loved and respected at Sherrell House. Although her stay was very short, the staff were caring, understanding and completely competent. The home is always spotless, without odour and a happy place to visit. I would gladly take up residence there myself-
A big thank you to the staff for making those last few weeks of mum's life a happy one.
I would recommend this home to anyone - great.
My mother is obviously happy here, she likes the staff and they are kind and attentive to her. My mother takes part in the activities on offer and from the evidence of the scrapbook photos she enjoys them whether it's pet day or an art activity. The care that my mother receives here helps me to be more relaxed, I don't need to worry about her health and well-being as I did before she came here.
Sherrell House is a lovely environment with good facilities and well-kept spaces. The staff are caring and many go beyond our expectations to provide a high level of care and compassion, especially given the challenging needs of some of the residents. Additional activities and facilities, such as visits out and the hairdresser are very much appreciated.
Sherrell House appreciates all the support and compliments received from relatives and visitors. Sherrell House will continue improving their standards and services to enhance the quality of life for all residents at the home.
My only criticism is the lack of enough parking places.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities, to make a difference to our residents and their families lives. Any concerns raised will be looked into.
My sister is always clean and tidy.
Someone is always available to offer a report on my sister.
We always appreciate feedback especially when it shows the homes hard work paying off by delivering excellent service.
The manager is marvellous! Reception staff are welcoming and helpful, carers are attentive and have gotten to know my mum's specific needs, likes and dislikes.
We appreciate your feedback as it helps us know we are getting things right. And we would like to keep ensuring your mum and everyone else's relatives in the home feel the same way.
Is there a lack of staff or changes? Things have changed lately and have gone down a bit.
It maybe because of holidays, regular staff?
Food not as good as it was. Who cooks the food?
The staff are very kind but they cannot do miracles.
Some times residents cannot understand some staff language/accents.
We are very concerned to hear about this experience and it is the home's priority to ensure all our residents are supported with quality care including high standards of food options. We will be immediately reviewing these concerns and aim to address all concerns raised.
We have experienced very few if any problems during her stay.
The management and particularly staff have always been very supportive under what must be, at times, difficult circumstances.
I would have no hesitation in recommending Sherrell House to anyone.
We are very grateful for these generous comments and it inspires us to continue improving on the services we provide.
Found it to be a lovely caring place. People really lovely and caring, can find no fault. The home is very, very clean.
Thank you for your comments.
A lady from the county council visited my father in early August 2015, she was very respectful and treated my father very well, she managed to get the best from him and he was very relaxed with her, which is difficult when suffering from dementia. She spent approximately one hour with us and was very thorough and very impressed with Sherrell House.
Thanks for your comments
Mum has been a resident in Sherrell House for over a year. During that time we have found all the staff to be welcoming efficient, supportive and caring at all times. The work hard to make residents feel it is their home. There is a family atmosphere which we greatly value as relatives. When discussing mums health with staff they show a good understanding of her physical and emotional needs and we feel these are met. I have no complaints at all just gratitude.
Thank you for your comments
I visit a friend occasionally, generally everything is very good, staff, food, room etc. I am not here enough to know much about the activities but realise it's very difficult with such an elderly group of people. Everyone seems happy and well cared for, I do not know the cost of the care.
Thank you for your comments
She is well looked after with very good food. Very clean, couldn't wish for better.
Thanks for your comments.
We visit a friend on the second floor every week. We are very impressed with the care given, the staff are lovely and very kind to the residents. The rooms are very clean and comfy. I would have loved my mum to have come but it was not possible (she used to live in LB Waltham Forest) - this is a lovely home compared to many I've seen. I cannot comment on the food as I haven't seen it but our friend enjoys his meals.
Thank you
My mum has been at Sherrell House for around 2 months, and so far I have been very impressed with the service provided. My mum's well being is being well catered for and I have noticed a significant improvement in her health. When my daughter and myself first visited the care home, we were pleasantly surprised by the atmosphere created by the staff. They are happy, positive and energetic, all of which has seemed to rub off on my mum.
Thank you
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 October 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (1)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 27 Aug 2026Organiser: Excelcare Sherrell House
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare
- 31 Jan 2024Recipient: Excelcare Sherrell House
Accreditations
There are no accreditations posted yet for Excelcare Sherrell House.
Meet the Team (1)

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.
Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.
I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.
Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!
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