Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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9.7 109 Reviews
  • Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1635
  • Self-Funded Nursing Dementia Care: from £1685
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1635
  • RESPITE Self-Funded Nursing Dementia Care: from £1685

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Sherrell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane Maxwell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • We accept both Social services, NHS and Private referrals
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Sherrell House Reviews (109)

9.7

Sherrell House has a Review Score of 9.7 (9.713) out of 10, based on 14 reviews in the last 2 years.
Over all time Sherrell House has 109 reviews.

Overall Experience
  • 87
  • 19
  • 3
  • 0
  • 0
Date Published
  • 109
  • 4
  • 6
  • 14
  • 95
Reviewer Connection to Sherrell House
  • 37
  • 25
  • 10
  • 8
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 101-109
Review from Elaine M (Daughter of Resident) published on 24 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lady from the county council visited my father in early August 2015, she was very respectful and treated my father very well, she managed to get the best from him and he was very relaxed with her, which is difficult when suffering from dementia. She spent approximately one hour with us and was very
thorough and very impressed with Sherrell House.
Reply from Sue Ann Balcombe, manager at Sherrell House

Thanks for your comments

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Review from Angela B (Daughter of Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Sherrell House for over a year. During that time we have found all the staff to be welcoming efficient, supportive and caring at all times. The work hard to make residents feel it is their home. There is a family atmosphere which we greatly value as relatives. When discussing
mums health with staff they show a good understanding of her physical and emotional needs and we feel these are met. I have no complaints at all just gratitude.
Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you for your comments

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  • Care / Support
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  • Treated with Dignity
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Review from Margaret F (Friend of Resident) published on 12 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend occasionally, generally everything is very good, staff, food, room etc. I am not here enough to know much about the activities but realise it's very difficult with such an elderly group of people. Everyone seems happy and well cared for, I do not know the cost of the care.
Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you for your comments

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
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Review from Barry C (Brother of Resident) published on 11 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is well looked after with very good food. Very clean, couldn't wish for better.
Reply from Sue Ann Balcombe, Manager at Sherrell House

Thanks for your comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from Lucy M (Friend of Resident) published on 7 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit a friend on the second floor every week. We are very impressed with the care given, the staff are lovely and very kind to the residents. The rooms are very clean and comfy. I would have loved my mum to have come but it was not possible (she used to live in LB Waltham Forest) - this is a lovely
home compared to many I've seen. I cannot comment on the food as I haven't seen it but our friend enjoys his meals.
Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Allyson M (Daughter of Resident) published on 7 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Sherrell House for around 2 months, and so far I have been very impressed with the service provided. My mum's well being is being well catered for and I have noticed a significant improvement in her health. When my daughter and myself first visited the care home, we were pleasantly
surprised by the atmosphere created by the staff. They are happy, positive and energetic, all of which has seemed to rub off on my mum.
Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Sayon W (Son of Resident) published on 7 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home at Sherrell House is very well managed. The staff from reception, carers, nurses and everyone of the team seems extremely polite and professional. My mother has been there for two months and I know it's still early days yet but so far I'm very happy with the care she's been receiving.
The care home is very clean and tidy and sets a very good example on how a care home should be run.
Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Review from Wendy J (Daughter of Resident) published on 7 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was here and step dad, pleasant staff and comfortable with them. Clean, and activities. When I am an OAP I would be happy to be placed here.
Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Review from Maureen B (Sister-in-law of Resident) published on 7 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Sherrell House provides good care. The staff are attentive to my brother-in-laws needs in the time he has been at the home.
Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Sherrell House is calculated as follows: ( (158 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.761 Points relating to the number of positive Reviews for Sherrell House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 14 Positive Reviews ÷ 18.4 = 0.761
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jane

Jane Maxwell

Job Title: Home Manager Joined: 2022

I have worked in the care sector for 19 years, but I was inspired to join Excelcare in particular because of the strong family feel and environment. All team members make you feel like you belong from the moment you start to work here. From when I first visited Sherrell House, I was so impressed with the compassion I could feel from the team every time that they spoke to, or about the people living in the home.


When I started at my first job in care, I was quite disheartened as there was no real team spirit or motivation. However, I am so glad that I continued in care, because that is certainly not the case at Sherrell House. I am part of a team that puts in 100% all of the time and is incredibly passionate. This is a fantastic environment, and I’m looking forward to seeing where my future in Excelcare takes me.

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