Excelcare Sherrell House

Communication still not up to standard. Very good in all ways but still let down by the above.

My husband has been in the care home for 5 years this month. It's a very good home and he gets good care, except he is a faller and had a few accidents but overall, he is good.

You have looked after my aunt for quite some time now and have always shown kindness and respect in what has become quite challenging circumstances as my aunt's condition has worsened. It is heartbreaking for us to see how dementia affects a loved-one but your professional care has made it more bearable - thank you.

Lovely residential home, staff excellent and caring extremely friendly and welcoming. Residents well cared for.

The home is always immaculate and the carers appear to be very attentive to their residents, they always seem to try and make their day special if they're celebrating their Birthday there, which I have not found in other homes. Overall I currently find the home very kind and compassionate, particularly on the dementia unit.

My family regularly visit unannounced - always find there are many carers on duty. They are welcoming and very attentive to my relative. Entertainment is carried out daily and when I have visited the food always looks good and a good amount. Our relatives' bedroom/bathroom are kept clean and tidy. The receptionists are always very helpful, as are the carers on duty when we phone for an update on our relatives' condition.

My mum was cared for, loved and respected at Sherrell House. Although her stay was very short, the staff were caring, understanding and completely competent. The home is always spotless, without odour and a happy place to visit. I would gladly take up residence there myself-

A big thank you to the staff for making those last few weeks of mum's life a happy one.

I would recommend this home to anyone - great.

My mother is obviously happy here, she likes the staff and they are kind and attentive to her. My mother takes part in the activities on offer and from the evidence of the scrapbook photos she enjoys them whether it's pet day or an art activity. The care that my mother receives here helps me to be more relaxed, I don't need to worry about her health and well-being as I did before she came here.

Sherrell House is a lovely environment with good facilities and well-kept spaces. The staff are caring and many go beyond our expectations to provide a high level of care and compassion, especially given the challenging needs of some of the residents. Additional activities and facilities, such as visits out and the hairdresser are very much appreciated.

My only criticism is the lack of enough parking places.

Someone is always available to offer a report on my sister.

The manager is marvellous! Reception staff are welcoming and helpful, carers are attentive and have gotten to know my mum's specific needs, likes and dislikes.

Some times residents cannot understand some staff language/accents.

I would have no hesitation in recommending Sherrell House to anyone.

Found it to be a lovely caring place. People really lovely and caring, can find no fault. The home is very, very clean.

A lady from the county council visited my father in early August 2015, she was very respectful and treated my father very well, she managed to get the best from him and he was very relaxed with her, which is difficult when suffering from dementia. She spent approximately one hour with us and was very thorough and very impressed with Sherrell House.

Mum has been a resident in Sherrell House for over a year. During that time we have found all the staff to be welcoming efficient, supportive and caring at all times. The work hard to make residents feel it is their home. There is a family atmosphere which we greatly value as relatives. When discussing mums health with staff they show a good understanding of her physical and emotional needs and we feel these are met. I have no complaints at all just gratitude.

I visit a friend occasionally, generally everything is very good, staff, food, room etc. I am not here enough to know much about the activities but realise it's very difficult with such an elderly group of people. Everyone seems happy and well cared for, I do not know the cost of the care.

She is well looked after with very good food. Very clean, couldn't wish for better.