






Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.
The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet...
Care Provided by Excelcare Sherrell House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Sherrell House for full pricing details and T&Cs.
Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Adele Petersen (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (92)
- Single Rooms with ensuite Wet Room (92)
Visiting
- Open visiting times. No restrictions.
Parking
- Parking available on site.
Excelcare Sherrell House Reviews (123)
Excelcare Sherrell House has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 123 reviews.
I am an ex-relative member of a resident, and my opinion about Sherrell House is that it is the best nursing home in the area. They've got an amazing care-plus nursing team along with the management team. All of them are brilliant; they are five stars.
Thank you so much for your kind words. We really do appreciate your feedback.
Fantastic new manager who genuinely cares about the residents and the home. Great team of staff, always friendly and helpful. My mother-in-law is very happy and well cared for, which is great peace of mind. Lots of new activities going on, which she loves being involved in. Highly recommend this care home.
Thank you so much for your kind words, Mark. We truly are so lucky to have great families like yourself to support us in all that we do.
Excellent manager who really cares about the residents and their needs. She has made such a great difference since taking over and is very approachable. Mum has been a resident for over four years and loves living here. The home is always clean and fresh. The staff are very friendly and helpful and have given me lots of support over the years. From the reception staff, maintenance man, and nurses to care staff, there is always somebody there to help with any queries. They have a great management team who are truly dedicated. The activity staff are brilliant, and the residents love joining in with these sessions, especially the singing.
Thank you for taking the time to complete your review. We appreciate your feedback and kind words. We are so grateful for all the support you have given since mum has been at Sherrell House.
The care provided for my mother in her last difficult months was exemplary. Every member of staff at Sherrell House has been amazing. This has made a very tough time much easier and gave Mum her dignity right to the very end. Wonderful people providing the best of care, real care. Thank you.
Thank you for your kind words, Graeme, and for such a lovely review. Mum will always be remembered here. We hope you and the family are all ok at this sad time, our thoughts and prayers are with you all.
My wife has been a resident of Sherrell House for a year now, and I couldn’t wish for a better care home for her. Sherrell House is a wonderful, caring home, and the care my wife receives is 5-star. The rooms are comfortable and very clean, and the food is excellent. I am very happy with Sherrell House and all the staff who take such fantastic care of my wife.
Thank you, David, for taking the time out to share your kind words. The team will appreciate your feedback immensely.
Since my friend has been a resident at Sherrell House, he has settled very well and has been treated with respect and excellent care by the care home staff. As he is blind, this is very important.
Thank you for taking the time out to share your kind words. The team at Sherrell house are so happy to be looking after your friend.
I have my brother and my sister-in-law in Sherrell House. The assistance I had for making this possible was outstanding. To be able to visit both at the same time/place is such an advantage for me, and them. I cannot fault the care my brother has had. Carers have been superb in looking after him. They have been respectful, kind and gentle and helped him to settle in well.
Thank you so much for your kind words and lovely feedback. I know it means so much to the team.
Fantastic staff, the man united of staff, the care, dignity, compassion, and they communicate with all parties is to be commended. I feel safe in the knowledge that my mother-in-law is getting the best care possible.
We would like to thank you for the positive feedback you have posted. This is really appreciated.
Dad's health issues make him frustrated and snappy some days, but the carers know how to keep him safe without upsetting him while maintaining his dignity.
Sherrell is modern and stylish, always looking and smelling hygienically clean, and the food is pretty good too, tailored to individual needs.
I'm very impressed and grateful to the whole team.
Thank you so much for your kind comments. We are pleased that you are happy with the care received at Sherrell House. It has been a very difficult time with restrictions on visits, and it is vital that family members are kept fully up to date.
My mother is always happy; she enjoys time spent with staff and has a good laugh. The staff are caring, kind and easily approachable, very friendly. Any issues I have had, I have been able to resolve easily with the unit manager, who always takes the time and the effort to respond to my queries. Lately, she was so reassuring and made me understand and feel comfortable by explaining the reasons for my mum’s determination. She made me feel relaxed and comfortable by explaining everything that has been done so far and the plan she had in case all that was not enough. I could not wish for a better place for my mum to spend her last years.
Thank you so much for your review. I am so pleased that you feel reassured. It is very important to us that we support the relatives of our residents.
My aunt has been a resident at Sherrell House for just over three years now. The care she has received during that time has been excellent, and the team of staff are caring and committed. I can’t thank them enough for taking such good care of my aunt, especially during the months when visiting was either not possible or very restricted. It is always a pleasure to chat with the team when I visit or if I have to phone with any questions.
Thank you so much for your kind words. I know it is a real boost for the team to see this.
My mum needed respite care, and Sherrell House was recommended by her current home carers. All the staff were extremely helpful and friendly, and very professional. I was very impressed by their adherence to the Covid protocols and felt Mum would be completely safe and happy there. Each member of staff that I met seemed genuinely interested in Mum's needs, and nothing was too much for them. When I picked her up at the end of her stay, she said that she didn't want to leave.
Thank you so much for your nice comments. I am so very pleased that your Mum had a good stay; it was a pleasure having her stay with us.
Beautiful place and atmosphere. The staff strike the balance between being professional but caring. The management is very, very reassuring and takes the lead. The care staff are very dedicated, and they have helped Mum so much.
This care home is an excellent home for loved ones. The staff give 110% care and go beyond and above their duties. I could not wish for a better place for my dear mother. Its cleanliness is excellent, and the staff work tirelessly to give their residents the best care. The staff on the 2nd floor are angels and always take time to answer any questions about their residents.
Thank you so much for your kind words and lovely feedback. I know it means so much to the team.
All staff so caring and informative. They are always available to ask questions and answer. The home is kept spotlessly clean, and the reception is like a hotel reception.
Very Good Crare.
I am very happy here. The staff are extremely helpful and caring. Facilities are extremely good. Cleanliness is very good. Also, there are always some activities available morning and afternoon, and on occasion we have entertainment.
Friendly as soon as I entered the home. Receptionist made us feel very welcome. We visit our friend every month and he always seems happy and all care staff are friendly.
Everybody working in the home is very kind and helpful. My sister always looks clean and smart on my weekly visits.
Mum has been here since January so far so good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 October 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (1)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 27 Aug 2026Organiser: Excelcare Sherrell House
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare
- 31 Jan 2024Recipient: Excelcare Sherrell House
Accreditations
There are no accreditations posted yet for Excelcare Sherrell House.
Meet the Team (1)

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.
Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.
I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.
Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Sherrell House to verify any information. View our terms and conditions. Excelcare Sherrell House has an Enhanced Service -more info.