Excelcare Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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9.9 119 Reviews
  • Excelcare Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.
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Care Provided by Excelcare Sherrell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1654
  • Self-Funded Nursing Dementia Care: from £1704
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1654
  • RESPITE Self-Funded Nursing Dementia Care: from £1704

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.

These prices are only a guideline, please contact Excelcare Sherrell House to find out the exact price for your requirements.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Adele Petersen (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Excelcare Sherrell House Reviews (119)

9.9

Excelcare Sherrell House has a Review Score of 9.9 (9.867) out of 10, based on 19 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 119 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Excelcare Sherrell House
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Total of 119, showing 41-60
Review from David T (Husband of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Sherrell House for a year now, and I couldn’t wish for a better care home for her. Sherrell House is a wonderful, caring home, and the care my wife receives is 5-star. The rooms are comfortable and very clean, and the food is excellent. I am very happy with Sherrell House
and all the staff who take such fantastic care of my wife.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you, David, for taking the time out to share your kind words. The team will appreciate your feedback immensely.
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Review from J S (Friend of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend has been a resident at Sherrell House, he has settled very well and has been treated with respect and excellent care by the care home staff. As he is blind, this is very important.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for taking the time out to share your kind words. The team at Sherrell house are so happy to be looking after your friend.
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Review from Eileen R (Sister of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have my brother and my sister-in-law in Sherrell House. The assistance I had for making this possible was outstanding. To be able to visit both at the same time/place is such an advantage for me, and them. I cannot fault the care my brother has had. Carers have been superb in looking after him. They
have been respectful, kind and gentle and helped him to settle in well.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words and lovely feedback. I know it means so much to the team.
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Review from Ian D (Son-in-law of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic staff, the man united of staff, the care, dignity, compassion, and they communicate with all parties is to be commended. I feel safe in the knowledge that my mother-in-law is getting the best care possible.
Reply from SIMONA PETREHUS, Manager at Excelcare Sherrell HouseWe would like to thank you for the positive feedback you have posted. This is really appreciated.
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Review from Guy K (Son of Resident) published on 6 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Sherrell House for over 2.5 years now, and I can honestly say he has been cared for exceptionally well by the professional and compassionate team. After a bad experience at his previous home, I am so relieved he was at Sherrell for the pandemic, as despite challenges in
the early weeks with poor testing and PPE availability, the staff bent over backwards to keep residents as safe as possible. Visiting has been a nightmare due to official guidelines, but I've been kept informed throughout, and when I have been able to visit safely, Dad was in good spirits, well-fed and always well-groomed, which speaks volumes about the care team.
Dad's health issues make him frustrated and snappy some days, but the carers know how to keep him safe without upsetting him while maintaining his dignity.
Sherrell is modern and stylish, always looking and smelling hygienically clean, and the food is pretty good too, tailored to individual needs.
I'm very impressed and grateful to the whole team.
Reply from Amanda Delabruyere, Manager at Excelcare Sherrell HouseThank you so much for your kind comments. We are pleased that you are happy with the care received at Sherrell House. It has been a very difficult time with restrictions on visits, and it is vital that family members are kept fully up to date.
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Review from B S (Son of Resident) published on 6 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is always happy; she enjoys time spent with staff and has a good laugh. The staff are caring, kind and easily approachable, very friendly. Any issues I have had, I have been able to resolve easily with the unit manager, who always takes the time and the effort to respond to my queries. Lately,
she was so reassuring and made me understand and feel comfortable by explaining the reasons for my mum’s determination. She made me feel relaxed and comfortable by explaining everything that has been done so far and the plan she had in case all that was not enough. I could not wish for a better place for my mum to spend her last years.
Reply from Amanda Delabruyere, Manager at Excelcare Sherrell HouseThank you so much for your review. I am so pleased that you feel reassured. It is very important to us that we support the relatives of our residents.
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Review from Denise P (Niece of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Sherrell House for just over three years now. The care she has received during that time has been excellent, and the team of staff are caring and committed. I can’t thank them enough for taking such good care of my aunt, especially during the months when visiting was either
not possible or very restricted. It is always a pleasure to chat with the team when I visit or if I have to phone with any questions.
Reply from Amanda Delabruyere, Manager at Excelcare Sherrell HouseThank you so much for your kind words. I know it is a real boost for the team to see this.
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Review from Richard P (Son of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed respite care, and Sherrell House was recommended by her current home carers. All the staff were extremely helpful and friendly, and very professional. I was very impressed by their adherence to the Covid protocols and felt Mum would be completely safe and happy there. Each member of staff
that I met seemed genuinely interested in Mum's needs, and nothing was too much for them. When I picked her up at the end of her stay, she said that she didn't want to leave.
Reply from Amanda Delabruyere, Manager at Excelcare Sherrell HouseThank you so much for your nice comments. I am so very pleased that your Mum had a good stay; it was a pleasure having her stay with us.
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Review from Chris J (Son of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful place and atmosphere. The staff strike the balance between being professional but caring. The management is very, very reassuring and takes the lead. The care staff are very dedicated, and they have helped Mum so much.
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Review from Maureen C (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is an excellent home for loved ones. The staff give 110% care and go beyond and above their duties. I could not wish for a better place for my dear mother. Its cleanliness is excellent, and the staff work tirelessly to give their residents the best care. The staff on the 2nd floor are
angels and always take time to answer any questions about their residents.
Reply from Amanda Delabruyere, Manager at Excelcare Sherrell HouseThank you so much for your kind words and lovely feedback. I know it means so much to the team.
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Review from A C (Son-in-law of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff so caring and informative. They are always available to ask questions and answer. The home is kept spotlessly clean, and the reception is like a hotel reception.
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Review from Billy A (Grandson of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very Good Crare.
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Review from S W (Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. The staff are extremely helpful and caring. Facilities are extremely good. Cleanliness is very good. Also, there are always some activities available morning and afternoon, and on occasion we have entertainment.
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Review from R D (Friend of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly as soon as I entered the home. Receptionist made us feel very welcome. We visit our friend every month and he always seems happy and all care staff are friendly.
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Review from R T (Sister of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody working in the home is very kind and helpful. My sister always looks clean and smart on my weekly visits.
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Review from L M (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here since January so far so good.
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Review from J P (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is well looked after and happy.
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Review from D R (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the staff.
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Review from Tracey G (Mother-in-law of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home.
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Review from E S (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been here for 3 weeks but whenever we visit she is always happy. Clean and also had good food and drink.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Excelcare Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Excelcare Sherrell House is calculated as follows: ( (200 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Excelcare Sherrell House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Adele

Adele Petersen

Job Title: Home Manager Joined: 2026

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.


Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.


I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.


Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!

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