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Excelcare Sherrell House

414 Fencepiece Road, Chigwell, Essex IG7 5DP
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Excelcare Sherrell House, Chigwell
Excelcare Sherrell House, Chigwell
Excelcare Sherrell House, Chigwell

Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet...  

Care Provided by Excelcare Sherrell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,450From £1,450
Nursing CareFrom £1,654From £1,654
Nursing Dementia CareFrom £1,704From £1,704

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Adele Petersen (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Excelcare Sherrell House Reviews (123)

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9.9

Excelcare Sherrell House has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years. Over all time Excelcare Sherrell House has 123 reviews.

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Review from A B (Ex Family Member) published on 11 July 2022 Submitted via Website
Overall Experience

I am an ex-relative member of a resident, and my opinion about Sherrell House is that it is the best nursing home in the area. They've got an amazing care-plus nursing team along with the management team. All of them are brilliant; they are five stars.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind words. We really do appreciate your feedback.

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Review from Mark B (Son-in-law of Resident) published on 20 June 2022 Submitted via Website
Overall Experience

Fantastic new manager who genuinely cares about the residents and the home. Great team of staff, always friendly and helpful. My mother-in-law is very happy and well cared for, which is great peace of mind. Lots of new activities going on, which she loves being involved in. Highly recommend this care home.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind words, Mark. We truly are so lucky to have great families like yourself to support us in all that we do.

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Review from Karen H (Daughter of Resident) published on 20 June 2022 Submitted via Website
Overall Experience

Excellent manager who really cares about the residents and their needs. She has made such a great difference since taking over and is very approachable. Mum has been a resident for over four years and loves living here. The home is always clean and fresh. The staff are very friendly and helpful and have given me lots of support over the years. From the reception staff, maintenance man, and nurses to care staff, there is always somebody there to help with any queries. They have a great management team who are truly dedicated. The activity staff are brilliant, and the residents love joining in with these sessions, especially the singing.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for taking the time to complete your review. We appreciate your feedback and kind words. We are so grateful for all the support you have given since mum has been at Sherrell House.

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Review from Graeme R (Son of Resident) published on 4 May 2022 Submitted via Website
Overall Experience

The care provided for my mother in her last difficult months was exemplary. Every member of staff at Sherrell House has been amazing. This has made a very tough time much easier and gave Mum her dignity right to the very end. Wonderful people providing the best of care, real care. Thank you.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for your kind words, Graeme, and for such a lovely review. Mum will always be remembered here. We hope you and the family are all ok at this sad time, our thoughts and prayers are with you all.

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Review from David T (Husband of Resident) published on 21 April 2022 Submitted via Website
Overall Experience

My wife has been a resident of Sherrell House for a year now, and I couldn’t wish for a better care home for her. Sherrell House is a wonderful, caring home, and the care my wife receives is 5-star. The rooms are comfortable and very clean, and the food is excellent. I am very happy with Sherrell House and all the staff who take such fantastic care of my wife.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you, David, for taking the time out to share your kind words. The team will appreciate your feedback immensely.

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Review from J S (Friend of Resident) published on 12 April 2022 Submitted via Postal Card
Overall Experience

Since my friend has been a resident at Sherrell House, he has settled very well and has been treated with respect and excellent care by the care home staff. As he is blind, this is very important.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for taking the time out to share your kind words. The team at Sherrell house are so happy to be looking after your friend.

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Review from Eileen R (Sister of Resident) published on 21 March 2022 Submitted via Postal Card
Overall Experience

I have my brother and my sister-in-law in Sherrell House. The assistance I had for making this possible was outstanding. To be able to visit both at the same time/place is such an advantage for me, and them. I cannot fault the care my brother has had. Carers have been superb in looking after him. They have been respectful, kind and gentle and helped him to settle in well.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind words and lovely feedback. I know it means so much to the team.

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Review from Ian D (Son-in-law of Resident) published on 14 February 2022 Submitted via Website
Overall Experience

Fantastic staff, the man united of staff, the care, dignity, compassion, and they communicate with all parties is to be commended. I feel safe in the knowledge that my mother-in-law is getting the best care possible.

Reply from SIMONA PETREHUS, Manager at Excelcare Sherrell House

We would like to thank you for the positive feedback you have posted. This is really appreciated.

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Review from Guy K (Son of Resident) published on 6 December 2021 Submitted via Website
Overall Experience
My father has been living at Sherrell House for over 2.5 years now, and I can honestly say he has been cared for exceptionally well by the professional and compassionate team. After a bad experience at his previous home, I am so relieved he was at Sherrell for the pandemic, as despite challenges in the early weeks with poor testing and PPE availability, the staff bent over backwards to keep residents as safe as possible. Visiting has been a nightmare due to official guidelines, but I've been kept informed throughout, and when I have been able to visit safely, Dad was in good spirits, well-fed and always well-groomed, which speaks volumes about the care team.
Dad's health issues make him frustrated and snappy some days, but the carers know how to keep him safe without upsetting him while maintaining his dignity.
Sherrell is modern and stylish, always looking and smelling hygienically clean, and the food is pretty good too, tailored to individual needs.

I'm very impressed and grateful to the whole team.

Reply from Amanda Delabruyere, Manager at Excelcare Sherrell House

Thank you so much for your kind comments. We are pleased that you are happy with the care received at Sherrell House. It has been a very difficult time with restrictions on visits, and it is vital that family members are kept fully up to date.

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Review from B S (Son of Resident) published on 6 December 2021 Submitted via Website
Overall Experience

My mother is always happy; she enjoys time spent with staff and has a good laugh. The staff are caring, kind and easily approachable, very friendly. Any issues I have had, I have been able to resolve easily with the unit manager, who always takes the time and the effort to respond to my queries. Lately, she was so reassuring and made me understand and feel comfortable by explaining the reasons for my mum’s determination. She made me feel relaxed and comfortable by explaining everything that has been done so far and the plan she had in case all that was not enough. I could not wish for a better place for my mum to spend her last years.

Reply from Amanda Delabruyere, Manager at Excelcare Sherrell House

Thank you so much for your review. I am so pleased that you feel reassured. It is very important to us that we support the relatives of our residents.

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Review from Denise P (Niece of Resident) published on 1 December 2021 Submitted via Website
Overall Experience

My aunt has been a resident at Sherrell House for just over three years now. The care she has received during that time has been excellent, and the team of staff are caring and committed. I can’t thank them enough for taking such good care of my aunt, especially during the months when visiting was either not possible or very restricted. It is always a pleasure to chat with the team when I visit or if I have to phone with any questions.

Reply from Amanda Delabruyere, Manager at Excelcare Sherrell House

Thank you so much for your kind words. I know it is a real boost for the team to see this.

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Review from Richard P (Son of Resident) published on 20 September 2021 Submitted via Website
Overall Experience

My mum needed respite care, and Sherrell House was recommended by her current home carers. All the staff were extremely helpful and friendly, and very professional. I was very impressed by their adherence to the Covid protocols and felt Mum would be completely safe and happy there. Each member of staff that I met seemed genuinely interested in Mum's needs, and nothing was too much for them. When I picked her up at the end of her stay, she said that she didn't want to leave.

Reply from Amanda Delabruyere, Manager at Excelcare Sherrell House

Thank you so much for your nice comments. I am so very pleased that your Mum had a good stay; it was a pleasure having her stay with us.

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Review from Chris J (Son of Resident) published on 4 May 2021 Submitted via Postal Card
Overall Experience

Beautiful place and atmosphere. The staff strike the balance between being professional but caring. The management is very, very reassuring and takes the lead. The care staff are very dedicated, and they have helped Mum so much.

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Review from Maureen C (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card
Overall Experience

This care home is an excellent home for loved ones. The staff give 110% care and go beyond and above their duties. I could not wish for a better place for my dear mother. Its cleanliness is excellent, and the staff work tirelessly to give their residents the best care. The staff on the 2nd floor are angels and always take time to answer any questions about their residents.

Reply from Amanda Delabruyere, Manager at Excelcare Sherrell House

Thank you so much for your kind words and lovely feedback. I know it means so much to the team.

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Review from A C (Son-in-law of Resident) published on 25 August 2020 Submitted via Postal Card
Overall Experience

All staff so caring and informative. They are always available to ask questions and answer. The home is kept spotlessly clean, and the reception is like a hotel reception.

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Review from Billy A (Grandson of Resident) published on 19 March 2020 Submitted via Postal Card
Overall Experience

Very Good Crare.

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Review from S W (Resident / Service User) published on 11 March 2020 Submitted via Postal Card
Overall Experience

I am very happy here. The staff are extremely helpful and caring. Facilities are extremely good. Cleanliness is very good. Also, there are always some activities available morning and afternoon, and on occasion we have entertainment.

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Review from R D (Friend of Resident) published on 11 March 2020 Submitted via Postal Card
Overall Experience

Friendly as soon as I entered the home. Receptionist made us feel very welcome. We visit our friend every month and he always seems happy and all care staff are friendly.

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Review from R T (Sister of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

Everybody working in the home is very kind and helpful. My sister always looks clean and smart on my weekly visits.

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Review from L M (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

Mum has been here since January so far so good.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 October 2017
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (1)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 11 May 2026

    Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...

  • 11 May 2026

    Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...

Upcoming Events

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare Sherrell House

Accreditations

There are no accreditations posted yet for Excelcare Sherrell House.

Meet the Team (1)

Adele Petersen
Adele PetersenJob Title:Home ManagerJoined: 2026

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.

Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.

I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.

Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!

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