






Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.
The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet...
Care Provided by Excelcare Sherrell House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Sherrell House for full pricing details and T&Cs.
Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Adele Petersen (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (92)
- Single Rooms with ensuite Wet Room (92)
Visiting
- Open visiting times. No restrictions.
Parking
- Parking available on site.
Excelcare Sherrell House Reviews (123)
Excelcare Sherrell House has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 123 reviews.
I am worried about security after the loss of a valuable wedding ring, also, all good quality new clothing just disappears. My husband has lots of clothes missing! We don't buy expensive clothes for him anymore, for fear that they never come back to his room even though they are labelled clearly.
My mother has been a resident at Sherrell House for almost seven years. During that time we have been more than happy with the care and support she has received. The staff are friendly, caring and professional. We particularly like the family get-togethers, i.e. BBQ and Christmas lunch.
While my mother was there for palliative nursing I found the standard of care excellent. Nothing was too much for the carers and nursing staff. I would visit every day and I found my mother clean and dressed for my visits.
Very good care and attention by the staff given the difficult circumstances of the residents.
The staff are lovely, kind and considerate but more needed. A good clean of lounge chairs and net bedroom curtains wouldn't go amiss!
Thank you for your comments. I am more than happy to go through your concerns with you when you visit next.
I would also like to mention the kitchen. Not only do they produce great menus they also willingly and warmly respond to any special request.
We quite often go out to sit in the garden and on the way, pass the laundry, hair salon and the houskeeping staff. They always smile, greet my mother-in-law by her name and even find time for a small chat with her. My mother-in-law, as well as me, finds it warm and friendly.
Thank you so much for this wonderful review which I will share with all of the teams in the home.
Overall care is of a good standard. The staff work hard to help all residents in the care home.
Unfortunately, I am unable to write as my hands are not strong and my mobility is limited so I have to rely on others to assist me in various things. The food is good and always served with a smile.
My mother has been in Sherrell House for 9 months now. She is happy and enjoys all the activities that go on at Sherrell House. All the staff are lovely, helpful, kind and very caring.
Thank you so much for this incredibly positive review which I have shared with the teams.
Many staff caring and kind. However, I do not feel enough attention is given to the detail of personal care e.g. oral hygiene not performed regularly or shaving and razor care. It took a long time here for my father's floor covering to be replaced in his bedroom but now done it is much brighter in his room and easier to clean.
I am very sorry to hear of the experience you have had. I would be interested in discussing this with you further when you next visit. Please do not hesitate to come and see me regarding this.
My experience over the last year has been excellent. All the day staff are very caring and considerate. They are always there to help in any way.
Thank you for taking the time to submit this review and for the positive feedback which has been shared with the teams.
I visit my friend about once a week and my daughters and son also visit regularly. We all find the standard of care good although some air conditioning would be good in the main lounge during the hot weather. There do not seem to be the same number of activities as in the past.
Mum's health and general wellbeing have improved significantly since she came to Sherrell House in March 2018. All of the staff are so helpful and caring and inform us immediately of any concerns regarding Mum that they have. Reception staff, support carers, cleaners, everyone in fact that we have met since March are all so respectful and caring. We are very pleased we chose Sherrell House.
My dad spent his last two weeks at Sherrell House. The staff made him and the family so welcome. They were all so wonderful and caring. They showed genuine interest in my dad and all got to know him in such a short time. They cared for him with dignity and my dad was happy there. We only wish we put him in Sherrell House earlier than we did. Thank you so much to all the wonderful staff. God bless you all xxx.
Friendly and clean environment, catering for all of my mother's needs.
My wife is looked after well, the staff are pleasant and so are the people who do the laundry and cleaning all in all a well-run home, where the staff work hard to keep it so.
Not only the residents are treated with great care, the relatives are also given support at a very difficult time when trying to settle a Mum into care.
My mum has had exemplary care while she has been here. She had lived at home until she was ill and had to come into residential care. We should not have worried as it has been great. She will be 101 on Saturday and she has put on weight and is joining in. Thank you Sherrell House.
Communication still not up to standard. Very good in all ways but still let down by the above.
As the new Home Manager for Sherrell House I am delighted to see the overall positivity of this review. In agreement with the family we will be meeting in the near future to understand and address communication concerns which will help to provide an overall enhanced and positive experience for them.
My husband has been in the care home for 5 years this month. It's a very good home and he gets good care, except he is a faller and had a few accidents but overall, he is good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 October 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (1)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 27 Aug 2026Organiser: Excelcare Sherrell House
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare
- 31 Jan 2024Recipient: Excelcare Sherrell House
Accreditations
There are no accreditations posted yet for Excelcare Sherrell House.
Meet the Team (1)

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.
Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.
I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.
Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!
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