Excelcare Sherrell House

I've lived here for a few months and I'm happy with the care.

I have found the staff very friendly and helpful with the many problems my mother gives them but they never complain about her they just carry on as if she was one of their own.

I am worried about security after the loss of a valuable wedding ring, also, all good quality new clothing just disappears. My husband has lots of clothes missing! We don't buy expensive clothes for him anymore, for fear that they never come back to his room even though they are labelled clearly.

My mother has been a resident at Sherrell House for almost seven years. During that time we have been more than happy with the care and support she has received. The staff are friendly, caring and professional. We particularly like the family get-togethers, i.e. BBQ and Christmas lunch.

While my mother was there for palliative nursing I found the standard of care excellent. Nothing was too much for the carers and nursing staff. I would visit every day and I found my mother clean and dressed for my visits.

Very good care and attention by the staff given the difficult circumstances of the residents.

The staff are lovely, kind and considerate but more needed. A good clean of lounge chairs and net bedroom curtains wouldn't go amiss!

We quite often go out to sit in the garden and on the way, pass the laundry, hair salon and the houskeeping staff. They always smile, greet my mother-in-law by her name and even find time for a small chat with her. My mother-in-law, as well as me, finds it warm and friendly.

Overall care is of a good standard. The staff work hard to help all residents in the care home.

Unfortunately, I am unable to write as my hands are not strong and my mobility is limited so I have to rely on others to assist me in various things. The food is good and always served with a smile.

My mother has been in Sherrell House for 9 months now. She is happy and enjoys all the activities that go on at Sherrell House. All the staff are lovely, helpful, kind and very caring.

Many staff caring and kind. However, I do not feel enough attention is given to the detail of personal care e.g. oral hygiene not performed regularly or shaving and razor care. It took a long time here for my father's floor covering to be replaced in his bedroom but now done it is much brighter in his room and easier to clean.

My experience over the last year has been excellent. All the day staff are very caring and considerate. They are always there to help in any way.

I visit my friend about once a week and my daughters and son also visit regularly. We all find the standard of care good although some air conditioning would be good in the main lounge during the hot weather. There do not seem to be the same number of activities as in the past.

Mum's health and general wellbeing have improved significantly since she came to Sherrell House in March 2018. All of the staff are so helpful and caring and inform us immediately of any concerns regarding Mum that they have. Reception staff, support carers, cleaners, everyone in fact that we have met since March are all so respectful and caring. We are very pleased we chose Sherrell House.

My dad spent his last two weeks at Sherrell House. The staff made him and the family so welcome. They were all so wonderful and caring. They showed genuine interest in my dad and all got to know him in such a short time. They cared for him with dignity and my dad was happy there. We only wish we put him in Sherrell House earlier than we did. Thank you so much to all the wonderful staff. God bless you all xxx.

Friendly and clean environment, catering for all of my mother's needs.

My wife is looked after well, the staff are pleasant and so are the people who do the laundry and cleaning all in all a well-run home, where the staff work hard to keep it so.

Not only the residents are treated with great care, the relatives are also given support at a very difficult time when trying to settle a Mum into care.

My mum has had exemplary care while she has been here. She had lived at home until she was ill and had to come into residential care. We should not have worried as it has been great. She will be 101 on Saturday and she has put on weight and is joining in. Thank you Sherrell House.