Excelcare Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
Review Us
9.9 119 Reviews
  • Excelcare Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.
Show Excelcare Sherrell House on the Map

Care Provided by Excelcare Sherrell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1654
  • Self-Funded Nursing Dementia Care: from £1704
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1654
  • RESPITE Self-Funded Nursing Dementia Care: from £1704

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.

These prices are only a guideline, please contact Excelcare Sherrell House to find out the exact price for your requirements.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Adele Petersen (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Excelcare Sherrell House Reviews (119)

9.9

Excelcare Sherrell House has a Review Score of 9.9 (9.867) out of 10, based on 19 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 119 reviews.

Overall Experience
  • 95
  • 21
  • 3
  • 0
  • 0
Date Published
  • 119
  • 11
  • 14
  • 19
  • 100
Reviewer Connection to Excelcare Sherrell House
  • 44
  • 25
  • 10
  • 8
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 119, showing 81-100
Review from J G (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has settled into Sherrell House and is comfortable with his surroundings. I feel there needs to be much more short span activities on the first floor which will enable residents to feel more relaxed, rather than just sitting and being restless with nothing to do. There never seems to be enough
staff, residents waiting to go to the toilet can sometimes take forever.
The staff are lovely, kind and considerate but more needed. A good clean of lounge chairs and net bedroom curtains wouldn't go amiss!
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseThank you for your comments. I am more than happy to go through your concerns with you when you visit next.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from O R (Son-in-law of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a regular visitor to Sherrell House since my mother-in-law moved there to be cared for. Each time I visit I am humbled by the high level of care and compassion that the staff show towards my mother and the other residents. Once I raised an issue and it was dealt with immediately, by the manager
and the staff, with the utmost openness and eagerness to solve it.
I would also like to mention the kitchen. Not only do they produce great menus they also willingly and warmly respond to any special request.
We quite often go out to sit in the garden and on the way, pass the laundry, hair salon and the houskeeping staff. They always smile, greet my mother-in-law by her name and even find time for a small chat with her. My mother-in-law, as well as me, finds it warm and friendly.
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseThank you so much for this wonderful review which I will share with all of the teams in the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Becki B (Granddaughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care is of a good standard. The staff work hard to help all residents in the care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edith R (Resident) assisted by family/friend published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since entering the care home the staff have made me welcome, they are caring and tend to all my needs with a smile and kind words.
Unfortunately, I am unable to write as my hands are not strong and my mobility is limited so I have to rely on others to assist me in various things. The food is good and
always served with a smile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Sherrell House for 9 months now. She is happy and enjoys all the activities that go on at Sherrell House. All the staff are lovely, helpful, kind and very caring.
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseThank you so much for this incredibly positive review which I have shared with the teams.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Georgina C (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Many staff caring and kind. However, I do not feel enough attention is given to the detail of personal care e.g. oral hygiene not performed regularly or shaving and razor care. It took a long time here for my father's floor covering to be replaced in his bedroom but now done it is much brighter in his
room and easier to clean.
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseI am very sorry to hear of the experience you have had. I would be interested in discussing this with you further when you next visit. Please do not hesitate to come and see me regarding this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R T (Sister of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience over the last year has been excellent. All the day staff are very caring and considerate. They are always there to help in any way.
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseThank you for taking the time to submit this review and for the positive feedback which has been shared with the teams.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Friend of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend about once a week and my daughters and son also visit regularly. We all find the standard of care good although some air conditioning would be good in the main lounge during the hot weather. There do not seem to be the same number of activities as in the past.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine B (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's health and general wellbeing have improved significantly since she came to Sherrell House in March 2018. All of the staff are so helpful and caring and inform us immediately of any concerns regarding Mum that they have. Reception staff, support carers, cleaners, everyone in fact that we have met
since March are all so respectful and caring. We are very pleased we chose Sherrell House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill C (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad spent his last two weeks at Sherrell House. The staff made him and the family so welcome. They were all so wonderful and caring. They showed genuine interest in my dad and all got to know him in such a short time. They cared for him with dignity and my dad was happy there. We only wish we put
him in Sherrell House earlier than we did. Thank you so much to all the wonderful staff. God bless you all xxx.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and clean environment, catering for all of my mother's needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B F (Husband of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is looked after well, the staff are pleasant and so are the people who do the laundry and cleaning all in all a well-run home, where the staff work hard to keep it so.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet M (Daughter of Resident) published on 10 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not only the residents are treated with great care, the relatives are also given support at a very difficult time when trying to settle a Mum into care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has had exemplary care while she has been here. She had lived at home until she was ill and had to come into residential care. We should not have worried as it has been great. She will be 101 on Saturday and she has put on weight and is joining in. Thank you Sherrell House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terry C (Daughter of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Communication still not up to standard. Very good in all ways but still let down by the above.
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseAs the new Home Manager for Sherrell House I am delighted to see the overall positivity of this review. In agreement with the family we will be meeting in the near future to understand and address communication concerns which will help to provide an overall enhanced and positive experience for them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela C (Wife of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in the care home for 5 years this month. It's a very good home and he gets good care, except he is a faller and had a few accidents but overall, he is good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Niece of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have looked after my aunt for quite some time now and have always shown kindness and respect in what has become quite challenging circumstances as my aunt's condition has worsened. It is heartbreaking for us to see how dementia affects a loved-one but your professional care has made it more bearable
- thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Granddaughter of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely residential home, staff excellent and caring extremely friendly and welcoming. Residents well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E C (Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always immaculate and the carers appear to be very attentive to their residents, they always seem to try and make their day special if they're celebrating their Birthday there, which I have not found in other homes. Overall I currently find the home very kind and compassionate, particularly
on the dementia unit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanna M (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family regularly visit unannounced - always find there are many carers on duty. They are welcoming and very attentive to my relative. Entertainment is carried out daily and when I have visited the food always looks good and a good amount. Our relatives' bedroom/bathroom are kept clean and tidy. The
receptionists are always very helpful, as are the carers on duty when we phone for an update on our relatives' condition.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Excelcare Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Excelcare Sherrell House is calculated as follows: ( (200 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Excelcare Sherrell House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (1)

Adele

Adele Petersen

Job Title: Home Manager Joined: 2026

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.


Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.


I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.


Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Sherrell House to verify any information. View our terms and conditions. Excelcare Sherrell House has an Enhanced Service - more info.