Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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9.7 109 Reviews
  • Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1635
  • Self-Funded Nursing Dementia Care: from £1685
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1635
  • RESPITE Self-Funded Nursing Dementia Care: from £1685

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Sherrell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane Maxwell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • We accept both Social services, NHS and Private referrals
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Sherrell House Reviews (109)

9.7

Sherrell House has a Review Score of 9.7 (9.713) out of 10, based on 14 reviews in the last 2 years.
Over all time Sherrell House has 109 reviews.

Overall Experience
  • 87
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Date Published
  • 109
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Reviewer Connection to Sherrell House
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Total of 109, showing 61-80
Review from Natalie K (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic and friendly. Mum's really happy here. The receptionist is lovely and helpful. Great place, very impressed with everything.
Reply from Audrey Joslin, Manager at Sherrell House

Thank you so much for completing this review - we really appreciate it.

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Review from J J (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hardworking and committed staff.
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Review from Lynne L (Wife of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been poorly with a severe chest infection and has been looked after exceptionally well. The home has kept me informed all the way along.
Last year in October 2 members of staff saved his life by performing CPR for which I was extremely grateful as I was in Canada.
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Review from Suzanne T (Friend of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcomed by staff and manager.
My friend always looks happy and well looked after.
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Review from Leslie W (Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've lived here for a few months and I'm happy with the care.
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Review from G G (Son of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very friendly and helpful with the many problems my mother gives them but they never complain about her they just carry on as if she was one of their own.
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Review from S D (Wife of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am worried about security after the loss of a valuable wedding ring, also, all good quality new clothing just disappears. My husband has lots of clothes missing! We don't buy expensive clothes for him anymore, for fear that they never come back to his room even though they are labelled clearly.
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Review from A M (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Sherrell House for almost seven years. During that time we have been more than happy with the care and support she has received. The staff are friendly, caring and professional. We particularly like the family get-togethers, i.e. BBQ and Christmas lunch.
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Review from L M (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
While my mother was there for palliative nursing I found the standard of care excellent. Nothing was too much for the carers and nursing staff. I would visit every day and I found my mother clean and dressed for my visits.
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Review from J B (Son of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care and attention by the staff given the difficult circumstances of the residents.
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Review from J G (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has settled into Sherrell House and is comfortable with his surroundings. I feel there needs to be much more short span activities on the first floor which will enable residents to feel more relaxed, rather than just sitting and being restless with nothing to do. There never seems to be enough
staff, residents waiting to go to the toilet can sometimes take forever.
The staff are lovely, kind and considerate but more needed. A good clean of lounge chairs and net bedroom curtains wouldn't go amiss!
Reply from Audrey Joslin, Manager at Sherrell House

Thank you for your comments. I am more than happy to go through your concerns with you when you visit next.

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Review from O R (Son-in-law of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a regular visitor to Sherrell House since my mother-in-law moved there to be cared for. Each time I visit I am humbled by the high level of care and compassion that the staff show towards my mother and the other residents. Once I raised an issue and it was dealt with immediately, by the manager
and the staff, with the utmost openness and eagerness to solve it.
I would also like to mention the kitchen. Not only do they produce great menus they also willingly and warmly respond to any special request.
We quite often go out to sit in the garden and on the way, pass the laundry, hair salon and the houskeeping staff. They always smile, greet my mother-in-law by her name and even find time for a small chat with her. My mother-in-law, as well as me, finds it warm and friendly.
Reply from Audrey Joslin, Manager at Sherrell House

Thank you so much for this wonderful review which I will share with all of the teams in the home.

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Review from Becki B (Granddaughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care is of a good standard. The staff work hard to help all residents in the care home.
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Review from Edith R (Resident) assisted by family/friend published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since entering the care home the staff have made me welcome, they are caring and tend to all my needs with a smile and kind words.
Unfortunately, I am unable to write as my hands are not strong and my mobility is limited so I have to rely on others to assist me in various things. The food is good and
always served with a smile.
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Review from S S (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Sherrell House for 9 months now. She is happy and enjoys all the activities that go on at Sherrell House. All the staff are lovely, helpful, kind and very caring.
Reply from Audrey Joslin, Manager at Sherrell House

Thank you so much for this incredibly positive review which I have shared with the teams.

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Review from Georgina C (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Many staff caring and kind. However, I do not feel enough attention is given to the detail of personal care e.g. oral hygiene not performed regularly or shaving and razor care. It took a long time here for my father's floor covering to be replaced in his bedroom but now done it is much brighter in his
room and easier to clean.
Reply from Audrey Joslin, Manager at Sherrell House

I am very sorry to hear of the experience you have had. I would be interested in discussing this with you further when you next visit. Please do not hesitate to come and see me regarding this.

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Review from R T (Sister of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience over the last year has been excellent. All the day staff are very caring and considerate. They are always there to help in any way.
Reply from Audrey Joslin, Manager at Sherrell House

Thank you for taking the time to submit this review and for the positive feedback which has been shared with the teams.

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Review from M F (Friend of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend about once a week and my daughters and son also visit regularly. We all find the standard of care good although some air conditioning would be good in the main lounge during the hot weather. There do not seem to be the same number of activities as in the past.
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Review from Lorraine B (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's health and general wellbeing have improved significantly since she came to Sherrell House in March 2018. All of the staff are so helpful and caring and inform us immediately of any concerns regarding Mum that they have. Reception staff, support carers, cleaners, everyone in fact that we have met
since March are all so respectful and caring. We are very pleased we chose Sherrell House.
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Review from Gill C (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad spent his last two weeks at Sherrell House. The staff made him and the family so welcome. They were all so wonderful and caring. They showed genuine interest in my dad and all got to know him in such a short time. They cared for him with dignity and my dad was happy there. We only wish we put
him in Sherrell House earlier than we did. Thank you so much to all the wonderful staff. God bless you all xxx.
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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Sherrell House is calculated as follows: ( (158 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.761 Points relating to the number of positive Reviews for Sherrell House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 14 Positive Reviews ÷ 18.4 = 0.761
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jane

Jane Maxwell

Job Title: Home Manager Joined: 2022

I have worked in the care sector for 19 years, but I was inspired to join Excelcare in particular because of the strong family feel and environment. All team members make you feel like you belong from the moment you start to work here. From when I first visited Sherrell House, I was so impressed with the compassion I could feel from the team every time that they spoke to, or about the people living in the home.


When I started at my first job in care, I was quite disheartened as there was no real team spirit or motivation. However, I am so glad that I continued in care, because that is certainly not the case at Sherrell House. I am part of a team that puts in 100% all of the time and is incredibly passionate. This is a fantastic environment, and I’m looking forward to seeing where my future in Excelcare takes me.

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