






Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.
The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet...
Care Provided by Excelcare Sherrell House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Sherrell House for full pricing details and T&Cs.
Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Adele Petersen (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (92)
- Single Rooms with ensuite Wet Room (92)
Visiting
- Open visiting times. No restrictions.
Parking
- Parking available on site.
Excelcare Sherrell House Reviews (123)
Excelcare Sherrell House has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 123 reviews.
My friend is well looked after and happy.
Very happy with all the staff.
Lovely care home.
Mum has only been here for 3 weeks but whenever we visit she is always happy. Clean and also had good food and drink.
All the staff are so warm and friendly. Mum settled in quickly and loves it there. There are also lots of activities that she enjoys including singing along with others to tunes from the past. It gives me and my brother peace of mind to know she's happy, safe and well cared for.
Having been visiting my mum at Sherrell House for the past 16-months, I have seen a visible difference in her wellbeing, she has settled in well and is positively responsive to all the team who care for her, knowing Mum, I believe this is a sure sign that the care she receives is excellent. The whole team are a credit to the business.
The staff are extremely helpful and considerate.
My dad has been here since May 2019 and we have found the care home to be really good. The staff are all approachable and respond to his needs well. There is a really relaxed feeling to the residence and we feel his needs are being met adequately.
Activities lady is brilliant.
The reception lady; great personality, helpful and a peoples person.
No problems - very satisfied.
Friendly staff and receptionist. Mum is extremely happy here, clean and tidy home.
Came to stay for respite and have now extended my stay because I like it from day one.
It is such a pleasure to have you with us - you brighten everyone's day! Thank you for the review.
Care and all staff are very friendly and deal with any concerns I may have.
Very pleased with friendly staff. The only problem is the neighbour who doesn't sleep at night and keeps moaning.
Thank you so much. It always means a lot to receive compliments from the residents themselves.
The staff at Sherrell House has gone above and beyond for my mother-in-law.
High praise indeed for which we are very grateful - thank you.
Staff are fantastic and friendly. Mum's really happy here. The receptionist is lovely and helpful. Great place, very impressed with everything.
Thank you so much for completing this review - we really appreciate it.
Hardworking and committed staff.
Last year in October 2 members of staff saved his life by performing CPR for which I was extremely grateful as I was in Canada.
My friend always looks happy and well looked after.
I've lived here for a few months and I'm happy with the care.
I have found the staff very friendly and helpful with the many problems my mother gives them but they never complain about her they just carry on as if she was one of their own.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 October 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (1)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 11 May 2026
Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...
- 27 Aug 2026Organiser: Excelcare Sherrell House
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare
- 31 Jan 2024Recipient: Excelcare Sherrell House
Accreditations
There are no accreditations posted yet for Excelcare Sherrell House.
Meet the Team (1)

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.
Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.
I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.
Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!
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