Excelcare Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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9.9 119 Reviews
  • Excelcare Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.
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Care Provided by Excelcare Sherrell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1654
  • Self-Funded Nursing Dementia Care: from £1704
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1654
  • RESPITE Self-Funded Nursing Dementia Care: from £1704

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.

These prices are only a guideline, please contact Excelcare Sherrell House to find out the exact price for your requirements.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Adele Petersen (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Excelcare Sherrell House Reviews (119)

9.9

Excelcare Sherrell House has a Review Score of 9.9 (9.867) out of 10, based on 19 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 119 reviews.

Overall Experience
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Date Published
  • 119
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Reviewer Connection to Excelcare Sherrell House
  • 44
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  • 10
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  • 5
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Total of 119, showing 61-80
Review from Susan M (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so warm and friendly. Mum settled in quickly and loves it there. There are also lots of activities that she enjoys including singing along with others to tunes from the past. It gives me and my brother peace of mind to know she's happy, safe and well cared for.
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Review from A W (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been visiting my mum at Sherrell House for the past 16-months, I have seen a visible difference in her wellbeing, she has settled in well and is positively responsive to all the team who care for her, knowing Mum, I believe this is a sure sign that the care she receives is excellent. The whole
team are a credit to the business.
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Review from J B (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely helpful and considerate.
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Review from A G (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here since May 2019 and we have found the care home to be really good. The staff are all approachable and respond to his needs well. There is a really relaxed feeling to the residence and we feel his needs are being met adequately.
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Review from T G (Son of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are wonderful.
Activities lady is brilliant.
The reception lady; great personality, helpful and a peoples person.
No problems - very satisfied.
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Review from N A (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff and receptionist. Mum is extremely happy here, clean and tidy home.
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Review from Jean W (Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to stay for respite and have now extended my stay because I like it from day one.
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseIt is such a pleasure to have you with us - you brighten everyone's day! Thank you for the review.
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Review from D B (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel confident to leave my mother here.
Care and all staff are very friendly and deal with any concerns I may have.
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Review from Shelia M (Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with friendly staff. The only problem is the neighbour who doesn't sleep at night and keeps moaning.
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseThank you so much. It always means a lot to receive compliments from the residents themselves.
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Review from Melvyn M (Son-in-law of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Sherrell House has gone above and beyond for my mother-in-law.
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseHigh praise indeed for which we are very grateful - thank you.
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Review from Natalie K (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic and friendly. Mum's really happy here. The receptionist is lovely and helpful. Great place, very impressed with everything.
Reply from Audrey Joslin, Manager at Excelcare Sherrell HouseThank you so much for completing this review - we really appreciate it.
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Review from J J (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hardworking and committed staff.
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Review from Lynne L (Wife of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been poorly with a severe chest infection and has been looked after exceptionally well. The home has kept me informed all the way along.
Last year in October 2 members of staff saved his life by performing CPR for which I was extremely grateful as I was in Canada.
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Review from Suzanne T (Friend of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcomed by staff and manager.
My friend always looks happy and well looked after.
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Review from Leslie W (Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've lived here for a few months and I'm happy with the care.
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Review from G G (Son of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very friendly and helpful with the many problems my mother gives them but they never complain about her they just carry on as if she was one of their own.
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Review from S D (Wife of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am worried about security after the loss of a valuable wedding ring, also, all good quality new clothing just disappears. My husband has lots of clothes missing! We don't buy expensive clothes for him anymore, for fear that they never come back to his room even though they are labelled clearly.
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Review from A M (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Sherrell House for almost seven years. During that time we have been more than happy with the care and support she has received. The staff are friendly, caring and professional. We particularly like the family get-togethers, i.e. BBQ and Christmas lunch.
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Review from L M (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
While my mother was there for palliative nursing I found the standard of care excellent. Nothing was too much for the carers and nursing staff. I would visit every day and I found my mother clean and dressed for my visits.
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Review from J B (Son of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care and attention by the staff given the difficult circumstances of the residents.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Excelcare Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Excelcare Sherrell House is calculated as follows: ( (200 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Excelcare Sherrell House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Adele

Adele Petersen

Job Title: Home Manager Joined: 2026

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.


Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.


I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.


Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Sherrell House to verify any information. View our terms and conditions. Excelcare Sherrell House has an Enhanced Service - more info.