Excelcare Sherrell House

Excellent service, overall Sherrell very warm and friendly. Staff extremely friendly and helpful. Carers, nurses, activity coordinators, cleaners etc...Since being here as a resident have found Sherrell to be a lovely care home.

One staff member in particular was my contact there , but all the staff are exceptional so thank you .

We are very pleased that my mother is being cared for in such a lovely home. The staff and management are excellent.

Both the dining room and lounge are light and airy; and like the rest of the home, clean and tidy.

Mum has now been at Sherrell House for three months. It's quite like a hotel with a large area where residents dine together and a large lounge and outdoor courtyard where they sit during the day. The lifestyle coordinators work very hard to make the resident's lives more colourful with various activities during the week. Every time I visit there is something different going on. They have a regular performer who sings all the old hits live in the courtyard, he gives it 100% and puts a big smile on their faces. My mum hasn't danced for years but while being resident at Sherrell House we had some very precious moments together dancing and having fun. Most notably my mum's 90's birthday was her best ever. The managers and all the carers, kitchen staff, and housekeeping, they all do a fantastic job. Mum and I always go for a little walk around under the oak trees and also a second garden to the rear with seating. Thank you to all of the team at Sherrell House.

So far, my experience of my mother's care home is excellent, no complaints, she is so happy there. The staff's level of care and respect they have towards the patients is excellent, in my opinion. They are well fed, kept clean, entertained continuously, not just left to sit in a room. I am so happy she is there. Excellent home.

Overall, extremely pleased with Sherrell House, just entered the second year of full-time live-in care, this is the third home we tried and Sherrell House is leaps and bounds the best we've seen! Number one in the area for us!

My mother is getting good care from trained staff. We are pleased with her progress since coming into Sherrell House. The one thing which could improve her happiness is to have more interactions with the other residents.

Excellent care by all the staff. Excellent food. Very caring by all the team at all times. They also keep us informed when needed at all.

My dad moved into Sherrell House a few months ago. He has been cared for very well and is now looking younger than when he arrived. He took a little while to settle in to this new stage of his life, but was given encouragement by all members of the team, who were most welcoming. He is now very happily involved in the life of the home, liking all members of the team and pretty well every aspect of the community he is now part of. The family are all very positive about the home and the way he is looked after.

My nan currently resides in Sherrell House and I cannot be more happy with the care they give my nan. The staff are amazing and I know she is getting the best care. It is such a wonderful feeling to know she is being looked after. The activities they arrange for the residents are so good and I know they all enjoy it.

Excellent facility. Recently refurbished throughout. Residents are kept busy with lots of entertainment and are generally well looked after. Food is of good quality and refreshments/snacks served regularly. No reason for any complaint. Staff are friendly and very caring.

Absolutely incredible service. Have had experience with a few different homes in the area, and this stands out above the rest by far! The staff are friendly and warm and always happy to have a quick chat about how things are going, showing care and respect when talking about my grandma.

My mother has been in this care home for around seven years, and we have been satisfied with the way they have attended to her needs. We have always got on very well with the staff, and any problems are quickly rectified. We would recommend this care home to anyone looking for a placement.

My mother settled in well, and I was amazed at how quickly she adapted to her new home. I believe this is due to the excellent support of the staff. She has become more social, enjoying spending time in the lounge and the varied activities, and I have noticed she is now less anxious. She particularly enjoys the live music and parties, and it's wonderful to see her dancing and having a fun time. I receive full communication regarding her health matters and general updates on how she's doing. I am always welcomed when visiting and have been invited to join some activities, including a Christmas lunch; it's wonderful to see residents enjoying themselves. On my visits, I've observed kindness and reassurance from carers and nurses to the residents and taking the opportunity to engage with them for some fun; the activities staff are enthusiastic and encourage participation. I am reassured and confident my mum is receiving all-round excellent care.

The standard of accommodation and food is also excellent. The rooms are cleaned daily, and the food is plentiful, nutritious and cooked on-site.

I would like to thank everyone for all the time and effort that all the staff have shown to my mum. Mum has been a resident with Sherrell House for six months now, and she has settled in lovely. Thank you, everyone, for the care shown.

It makes me feel happy and able to get on with life, and seeing him with a smile on his face, I know he is happy as well.

I am writing to say how impressed I have been with the care and support provided for my husband. I would very much like to express my gratitude to the care home manager for her sympathetic approach. We were made to feel very welcome and supported by her. The staff are friendly and helpful.

Thank you for ensuring that my dad is settled well and his needs met. The staff at Sherrell House care home are brilliant and kind. Thank you.