Excelcare Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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9.9 119 Reviews
  • Excelcare Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.
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Care Provided by Excelcare Sherrell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1654
  • Self-Funded Nursing Dementia Care: from £1704
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1654
  • RESPITE Self-Funded Nursing Dementia Care: from £1704

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.

These prices are only a guideline, please contact Excelcare Sherrell House to find out the exact price for your requirements.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Adele Petersen (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Excelcare Sherrell House Reviews (119)

9.9

Excelcare Sherrell House has a Review Score of 9.9 (9.867) out of 10, based on 19 reviews in the last 2 years.
Over all time Excelcare Sherrell House has 119 reviews.

Overall Experience
  • 95
  • 21
  • 3
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Date Published
  • 119
  • 11
  • 14
  • 19
  • 100
Reviewer Connection to Excelcare Sherrell House
  • 44
  • 25
  • 10
  • 8
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 119, showing 21-40
Review from Linda A (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is getting good care from trained staff. We are pleased with her progress since coming into Sherrell House. The one thing which could improve her happiness is to have more interactions with the other residents.
Reply from Jane Maxwell, Home Manager at Excelcare Sherrell HouseDear Linda,
Thank you for taking the time to share your feedback.
Your kind words are much appreciated by our team at Sherrell House.
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Review from C F (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care by all the staff. Excellent food. Very caring by all the team at all times. They also keep us informed when needed at all.
Reply from Jane Maxwell, Home Manager at Excelcare Sherrell HouseThank you, for taking the time to write this review. Your kind words will be shared with the team.
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Review from P S (Son of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Sherrell House a few months ago. He has been cared for very well and is now looking younger than when he arrived. He took a little while to settle in to this new stage of his life, but was given encouragement by all members of the team, who were most welcoming. He is now very happily
involved in the life of the home, liking all members of the team and pretty well every aspect of the community he is now part of. The family are all very positive about the home and the way he is looked after.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you, for taking the time to write this review. Your kind words will be shared with the team.
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Review from Lauren M (Granddaughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan currently resides in Sherrell House and I cannot be more happy with the care they give my nan. The staff are amazing and I know she is getting the best care. It is such a wonderful feeling to know she is being looked after. The activities they arrange for the residents are so good and I know
they all enjoy it.
Reply from Jane Maxwell, Home manager at Excelcare Sherrell HouseThank you so much for reviewing Sherrell House. We really do appreciate you taking the time to share your kind words towards our team.
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Review from M S (Son of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent facility. Recently refurbished throughout. Residents are kept busy with lots of entertainment and are generally well looked after. Food is of good quality and refreshments/snacks served regularly. No reason for any complaint. Staff are friendly and very caring.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for reviewing Sherrell House. We really do appreciate you taking the time to share your kind words.
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Review from W T (Grandson of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely incredible service. Have had experience with a few different homes in the area, and this stands out above the rest by far! The staff are friendly and warm and always happy to have a quick chat about how things are going, showing care and respect when talking about my grandma.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for your kind words; it means so much to us all at Sherrell House.
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Review from G F (Son of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for around seven years, and we have been satisfied with the way they have attended to her needs. We have always got on very well with the staff, and any problems are quickly rectified. We would recommend this care home to anyone looking for a placement.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for taking the time to share your lovely feedback, myself and the team really do appreciate it.
We are very lucky to have such lovely families that support us to be the best we can.
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Review from Ruth S (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother settled in well, and I was amazed at how quickly she adapted to her new home. I believe this is due to the excellent support of the staff. She has become more social, enjoying spending time in the lounge and the varied activities, and I have noticed she is now less anxious. She particularly
enjoys the live music and parties, and it's wonderful to see her dancing and having a fun time. I receive full communication regarding her health matters and general updates on how she's doing. I am always welcomed when visiting and have been invited to join some activities, including a Christmas lunch; it's wonderful to see residents enjoying themselves. On my visits, I've observed kindness and reassurance from carers and nurses to the residents and taking the opportunity to engage with them for some fun; the activities staff are enthusiastic and encourage participation. I am reassured and confident my mum is receiving all-round excellent care.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for taking the time to review our care home; your kind words mean so much to us all.
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Review from Robert M (Husband of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On entering the home and meeting with the manager, I was confident this was the place my wife would be cared for. I cannot praise the management and staff highly enough. Fortunately, my wife is still mobile and has been lucky enough to be taken out on several day trips organised by one particular member
of staff, a lovely young caring person. It is obviously very sad when a loved one has to be looked after by professionals, but I know my wife is in very capable hands.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words; it means so much to use all.
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Review from Terence M (Respite Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the level of care I have received at the care home. The 24-hour medical care provided is first-class and reliable, with doctor support if necessary.
The staff that work here are extremely professional and helpful and provide a friendly and supportive service throughout.

The standard of accommodation and food is also excellent. The rooms are cleaned daily, and the food is plentiful, nutritious and cooked on-site.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words; we really do appreciate this.
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Review from Karen B (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank everyone for all the time and effort that all the staff have shown to my mum. Mum has been a resident with Sherrell House for six months now, and she has settled in lovely. Thank you, everyone, for the care shown.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for your kind words; it means so much to us all.
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Review from L D (Son of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s such a relief knowing everything is taken care of, and any problems are dealt with instantly.
It makes me feel happy and able to get on with life, and seeing him with a smile on his face, I know he is happy as well.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for taking the time to review Sherrell House. Myself and the team really appreciate your kind words.
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Review from N M (Wife of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing to say how impressed I have been with the care and support provided for my husband. I would very much like to express my gratitude to the care home manager for her sympathetic approach. We were made to feel very welcome and supported by her. The staff are friendly and helpful.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words; it means so much to us.
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Review from Laymr M (Son of Resident) published on 6 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for ensuring that my dad is settled well and his needs met. The staff at Sherrell House care home are brilliant and kind. Thank you.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words. We really do appreciate you taking the time to review our care home.
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Review from Terry O (Son of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class nursing care for my mum with dementia. Really friendly and chatty staff. Fresh, modern and light appearance. All excellent.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words; we really do appreciate your feedback.
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Review from A R (Daughter of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are amazing. The care they have shown Mum since her arrival is great. They have welcomed her into the Sherrell family like a returning old friend.
We had heard that this was an excellent home, and it truly is.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words. We are truly grateful for your kind words.
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Review from A B (Ex Family Member) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am an ex-relative member of a resident, and my opinion about Sherrell House is that it is the best nursing home in the area. They've got an amazing care-plus nursing team along with the management team. All of them are brilliant; they are five stars.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words. We really do appreciate your feedback.
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Review from Mark B (Son-in-law of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic new manager who genuinely cares about the residents and the home. Great team of staff, always friendly and helpful. My mother-in-law is very happy and well cared for, which is great peace of mind. Lots of new activities going on, which she loves being involved in. Highly recommend this care
home.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you so much for your kind words, Mark. We truly are so lucky to have great families like yourself to support us in all that we do.
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Review from Karen H (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent manager who really cares about the residents and their needs. She has made such a great difference since taking over and is very approachable. Mum has been a resident for over four years and loves living here. The home is always clean and fresh. The staff are very friendly and helpful and
have given me lots of support over the years. From the reception staff, maintenance man, and nurses to care staff, there is always somebody there to help with any queries. They have a great management team who are truly dedicated. The activity staff are brilliant, and the residents love joining in with these sessions, especially the singing.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for taking the time to complete your review. We appreciate your feedback and kind words. We are so grateful for all the support you have given since mum has been at Sherrell House.
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Review from Graeme R (Son of Resident) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my mother in her last difficult months was exemplary. Every member of staff at Sherrell House has been amazing. This has made a very tough time much easier and gave Mum her dignity right to the very end. Wonderful people providing the best of care, real care. Thank you.
Reply from Jane Maxwell, Manager at Excelcare Sherrell HouseThank you for your kind words, Graeme, and for such a lovely review. Mum will always be remembered here. We hope you and the family are all ok at this sad time, our thoughts and prayers are with you all.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Excelcare Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Excelcare Sherrell House is calculated as follows: ( (200 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Excelcare Sherrell House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Adele

Adele Petersen

Job Title: Home Manager Joined: 2026

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.


Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.


I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.


Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!

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