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Excelcare Sherrell House

414 Fencepiece Road, Chigwell, Essex IG7 5DP
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Excelcare Sherrell House, Chigwell
Excelcare Sherrell House, Chigwell
Excelcare Sherrell House, Chigwell

Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet...  

Care Provided by Excelcare Sherrell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,450From £1,450
Nursing CareFrom £1,654From £1,654
Nursing Dementia CareFrom £1,704From £1,704

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £254.06. Fee may increase with complex cases.

Contact Excelcare Sherrell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Adele Petersen (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (92)
  • Single Rooms with ensuite Wet Room (92)

Visiting

  • Open visiting times. No restrictions.

Parking

  • Parking available on site.

Excelcare Sherrell House Reviews (123)

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9.9

Excelcare Sherrell House has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years. Over all time Excelcare Sherrell House has 123 reviews.

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Review from D B (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card
Overall Experience
My mother has been a resident here for 6 months. I have found the staff very caring and proffessional. They go a step further and nothing is a problem.

We are very pleased that my mother is being cared for in such a lovely home. The staff and management are excellent.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for your kind words! We're so glad to hear that your mother is receiving such great care at Sherrel House. The team will truly appreciate your positive feedback. Thank you for taking the time to share your thoughts!

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Review from G B (Friend of Resident) published on 5 November 2024 Submitted via Website
Overall Experience
Have found all the staff friendly and helpful; they are respectful and caring to the residents.
The food is lovely, especially the soup each evening - obviously home made.

Both the dining room and lounge are light and airy; and like the rest of the home, clean and tidy.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for taking the time to share your review of Sherrell House. Your thoughtful and positive feedback is greatly appreciated by our entire team. It is incredibly rewarding to know that our efforts have made a positive impact, and your kind words serve as a great source of motivation for all of us.

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Review from M D (Son of Resident) published on 14 August 2024 Submitted via Website
Overall Experience

Mum has now been at Sherrell House for three months. It's quite like a hotel with a large area where residents dine together and a large lounge and outdoor courtyard where they sit during the day. The lifestyle coordinators work very hard to make the resident's lives more colourful with various activities during the week. Every time I visit there is something different going on. They have a regular performer who sings all the old hits live in the courtyard, he gives it 100% and puts a big smile on their faces. My mum hasn't danced for years but while being resident at Sherrell House we had some very precious moments together dancing and having fun. Most notably my mum's 90's birthday was her best ever. The managers and all the carers, kitchen staff, and housekeeping, they all do a fantastic job. Mum and I always go for a little walk around under the oak trees and also a second garden to the rear with seating. Thank you to all of the team at Sherrell House.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for taking the time to review Sherrell House. Your kind words mean so much to us all.

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Review from S D (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card
Overall Experience

So far, my experience of my mother's care home is excellent, no complaints, she is so happy there. The staff's level of care and respect they have towards the patients is excellent, in my opinion. They are well fed, kept clean, entertained continuously, not just left to sit in a room. I am so happy she is there. Excellent home.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for taking the time to share your kind words. The team really appreciate the feedback we receive. Kind regards.

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Review from I H (Son of Resident) published on 8 January 2024 Submitted via Postal Card
Overall Experience

Overall, extremely pleased with Sherrell House, just entered the second year of full-time live-in care, this is the third home we tried and Sherrell House is leaps and bounds the best we've seen! Number one in the area for us!

Reply from Jane Maxwell, Manager at Excelcare Sherrell House
Thank you so much for taking the time to share your views on Sherrell House.

The team will be very happy to read your kind words.

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Review from Linda A (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card
Overall Experience

My mother is getting good care from trained staff. We are pleased with her progress since coming into Sherrell House. The one thing which could improve her happiness is to have more interactions with the other residents.

Reply from Jane Maxwell, Home Manager at Excelcare Sherrell House
Dear Linda,
Thank you for taking the time to share your feedback.

Your kind words are much appreciated by our team at Sherrell House.

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Review from C F (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card
Overall Experience

Excellent care by all the staff. Excellent food. Very caring by all the team at all times. They also keep us informed when needed at all.

Reply from Jane Maxwell, Home Manager at Excelcare Sherrell House

Thank you, for taking the time to write this review. Your kind words will be shared with the team.

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Review from P S (Son of Resident) published on 1 November 2023 Submitted via Website
Overall Experience

My dad moved into Sherrell House a few months ago. He has been cared for very well and is now looking younger than when he arrived. He took a little while to settle in to this new stage of his life, but was given encouragement by all members of the team, who were most welcoming. He is now very happily involved in the life of the home, liking all members of the team and pretty well every aspect of the community he is now part of. The family are all very positive about the home and the way he is looked after.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you, for taking the time to write this review. Your kind words will be shared with the team.

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Review from Lauren M (Granddaughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

My nan currently resides in Sherrell House and I cannot be more happy with the care they give my nan. The staff are amazing and I know she is getting the best care. It is such a wonderful feeling to know she is being looked after. The activities they arrange for the residents are so good and I know they all enjoy it.

Reply from Jane Maxwell, Home manager at Excelcare Sherrell House

Thank you so much for reviewing Sherrell House. We really do appreciate you taking the time to share your kind words towards our team.

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Review from M S (Son of Resident) published on 4 September 2023 Submitted via Website
Overall Experience

Excellent facility. Recently refurbished throughout. Residents are kept busy with lots of entertainment and are generally well looked after. Food is of good quality and refreshments/snacks served regularly. No reason for any complaint. Staff are friendly and very caring.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for reviewing Sherrell House. We really do appreciate you taking the time to share your kind words.

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Review from W T (Grandson of Resident) published on 14 June 2023 Submitted via Website
Overall Experience

Absolutely incredible service. Have had experience with a few different homes in the area, and this stands out above the rest by far! The staff are friendly and warm and always happy to have a quick chat about how things are going, showing care and respect when talking about my grandma.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for your kind words; it means so much to us all at Sherrell House.

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Review from G F (Son of Resident) published on 14 June 2023 Submitted via Website
Overall Experience

My mother has been in this care home for around seven years, and we have been satisfied with the way they have attended to her needs. We have always got on very well with the staff, and any problems are quickly rectified. We would recommend this care home to anyone looking for a placement.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House
Thank you for taking the time to share your lovely feedback, myself and the team really do appreciate it.

We are very lucky to have such lovely families that support us to be the best we can.

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Review from Ruth S (Daughter of Resident) published on 12 April 2023 Submitted via Website
Overall Experience

My mother settled in well, and I was amazed at how quickly she adapted to her new home. I believe this is due to the excellent support of the staff. She has become more social, enjoying spending time in the lounge and the varied activities, and I have noticed she is now less anxious. She particularly enjoys the live music and parties, and it's wonderful to see her dancing and having a fun time. I receive full communication regarding her health matters and general updates on how she's doing. I am always welcomed when visiting and have been invited to join some activities, including a Christmas lunch; it's wonderful to see residents enjoying themselves. On my visits, I've observed kindness and reassurance from carers and nurses to the residents and taking the opportunity to engage with them for some fun; the activities staff are enthusiastic and encourage participation. I am reassured and confident my mum is receiving all-round excellent care.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for taking the time to review our care home; your kind words mean so much to us all.

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Review from Terence M (Respite Resident) published on 11 April 2023 Submitted via Website
Overall Experience
I have nothing but praise for the level of care I have received at the care home. The 24-hour medical care provided is first-class and reliable, with doctor support if necessary.
The staff that work here are extremely professional and helpful and provide a friendly and supportive service throughout.

The standard of accommodation and food is also excellent. The rooms are cleaned daily, and the food is plentiful, nutritious and cooked on-site.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind words; we really do appreciate this.

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Review from Karen B (Daughter of Resident) published on 11 April 2023 Submitted via Website
Overall Experience

I would like to thank everyone for all the time and effort that all the staff have shown to my mum. Mum has been a resident with Sherrell House for six months now, and she has settled in lovely. Thank you, everyone, for the care shown.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for your kind words; it means so much to us all.

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Review from L D (Son of Resident) published on 11 April 2023 Submitted via Website
Overall Experience
It’s such a relief knowing everything is taken care of, and any problems are dealt with instantly.

It makes me feel happy and able to get on with life, and seeing him with a smile on his face, I know he is happy as well.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you for taking the time to review Sherrell House. Myself and the team really appreciate your kind words.

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Review from N M (Wife of Resident) published on 9 January 2023 Submitted via Website
Overall Experience

I am writing to say how impressed I have been with the care and support provided for my husband. I would very much like to express my gratitude to the care home manager for her sympathetic approach. We were made to feel very welcome and supported by her. The staff are friendly and helpful.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind words; it means so much to us.

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Review from Laymr M (Son of Resident) published on 6 January 2023 Submitted via Postal Card
Overall Experience

Thank you for ensuring that my dad is settled well and his needs met. The staff at Sherrell House care home are brilliant and kind. Thank you.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind words. We really do appreciate you taking the time to review our care home.

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Review from Terry O (Son of Resident) published on 19 July 2022 Submitted via Postal Card
Overall Experience

First-class nursing care for my mum with dementia. Really friendly and chatty staff. Fresh, modern and light appearance. All excellent.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind words; we really do appreciate your feedback.

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Review from A R (Daughter of Resident) published on 12 July 2022 Submitted via Website
Overall Experience
The staff here are amazing. The care they have shown Mum since her arrival is great. They have welcomed her into the Sherrell family like a returning old friend.

We had heard that this was an excellent home, and it truly is.

Reply from Jane Maxwell, Manager at Excelcare Sherrell House

Thank you so much for your kind words. We are truly grateful for your kind words.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 October 2017
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (1)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 11 May 2026

    Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...

  • 11 May 2026

    Sydney and John both live at Sherrell House Care Home in Chigwell and have formed a close connection through their shared love of Arsenal Football Club. As lifelong fans, these...

Upcoming Events

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare Sherrell House

Accreditations

There are no accreditations posted yet for Excelcare Sherrell House.

Meet the Team (1)

Adele Petersen
Adele PetersenJob Title:Home ManagerJoined: 2026

I am a qualified nurse and midwife with additional qualifications in psychiatric and community nursing, giving me a broad and well-rounded clinical background. Before working in elderly care, I gained extensive experience in Intensive Care, specialising in cardiac care, and I also hold a qualification in nutrition management, which supports a holistic approach to residents’ health and well-being.

Caring for older people is something I am deeply passionate about. Every resident has a life story that deserves to be respected and honoured, and I strongly believe they should always be treated with kindness, dignity, compassion, and the highest standard of care.

I chose to join the Sherrell House team because of its strong reputation for delivering high-quality, person-centred care and the commitment shown by its compassionate and dedicated team.

Outside of work, music has always been a big part of my life. I used to play both the piano and saxophone, and although it has been a while, my love of music remains. I also enjoy cooking and like to think I can occasionally channel my inner Michelin-star chef!

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