






Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.
Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.
Brook House is divided in to four units...
Care Provided by Excelcare Brook House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Brook House Care Home for full pricing details and T&Cs.
Contact Excelcare Brook House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Barbosa Da Silva (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (35)
- Single Rooms with ensuite Wet Room (2)
Excelcare Brook House Care Home Reviews (77)
Excelcare Brook House Care Home has a Review Score of 9.8 (9.819) out of 10, based on 30 reviews in the last 2 years.
Over all time Excelcare Brook House Care Home has 77 reviews.
What a lovely care home, with caring and friendly staff, everyone seems so happy and cheerful. Cleanliness is excellent, it's always a joy to visit my husband and the other residents.
Thank you for your lovely review. We're delighted to hear that you enjoy visiting your husband and that our caring team, welcoming atmosphere, and high standards of cleanliness have made such a positive impression. Your kind words mean a great deal to us all.
My dad had a lovely experience at Brook House. He loves all the staff, they were very good with my dad. So thank you to you all at Brook House. Love the harper family.
Thank you so much for your kind words-it truly means a lot to us. We're so pleased to hear that your dad has had such a lovely experience at Brook House and that he feels well cared for by the team. Your feedback will be shared with all our team, who will be delighted to know they made such a positive difference.
We had to make the decision to put our Dad into Brooke House Care Home as our mum was taken very ill and was admitted to hospital and will be there for the next few months due to a major operation. The support the help and the kindness of all the staff at Brooke House Care Home has been wonderful at such a hard time with our mum in hospital, we had to make decisions that really my mum would've liked to have made regarding my dad going into a care home. Every visit we make he's smiling happy and his settled so quickly which is a great comfort to us all. Marie and fatima and all the staff have been fantastic with feedback and constant updates. We can't thank you at Brooke House Care Home enough for all your support and love that you're giving my dad and us as a family. Thank you all so much .
hank you so much for your kind review and for trusting Brook House Care Home with your Fathers care. We're so pleased to hear he has settled well and that seeing him happy brings you comfort. Your lovely words will be shared with whole team, who are dedicated to supporting both our residents and their families. Thank You
All the staff and the manager have done everything they can to help my mum settled into the care home - my mum is making new friends and settling into her new environment. She has taken part in some lovely activities, and I'm very grateful to know my mum is in a safe environment and being cared for. Thank you.
Thank you so much for taking the time to share your kind feedback. We are delighted to hear that your mum is settling in well, making new friends, and enjoying the activities on offer. It means a great deal to the whole team to know that our efforts have helped her feel safe, supported, and welcome...
i did visit brook house two times in this month and last month. i felt it is the good care home that values the residents and the visitors. i appreciate the effort of the staff and management. wonderful experience
Thank you for your lovely review. We're delighted to hear you had positive experiences during your visits to Brook House. Our team truly appreciates your kind words about the Team and management. We look forward to welcoming you again soon.
I recently visited this care home and was genuinely impressed. The environment is beautiful, clean, well-maintained, and thoughtfully designed to feel comfortable and homely rather than clinical. What stood out the most was the staff. Every member of the team I encountered was friendly, welcoming, and attentive. They clearly care deeply about the residents and treat them with kindness, dignity, and respect. I would not hesitate to recommend this care home to anyone looking for a safe, caring, and pleasant place for their loved ones.
We truly appreciate your recommendation, and we will pass your kind words over to the team.
The care home provides high-quality, compassionate, and person-centred care. Staff are professional, kind, and attentive, creating a safe, clean, and welcoming environment. Communication with families is effective, and residents are treated with dignity and respect. The care home is highly recommended for its excellent standards of care.
Thank you for your wonderful feedback. We're so pleased to hear you found our care compassionate, person-centred, and delivered to a high standard. Our team works hard to create a safe, welcoming environment, so your kind words mean a lot. We truly appreciate your recommendation and will share your comments with the whole team.
My sister has been in Brook House for two weeks. I have found the staff to be very helpful and happy, always welcoming. When I leave my sister, I know she is in good hands. The manager is always on hand to give us an update, nothing is too much trouble for her. She is really nice. Overall, I am very happy with the way my sister is being looked after. Brook House is a really nice care home.
We are delighted to hear that your sister has settled well at Brook House and that you have found our team to be welcoming, helpful, and supportive. It is especially reassuring to know that you feel confident...
I am very happy with my husband living at Brook House. All the staff are friendly and caring and I know they always have his best interests at heart.
Thank you so much for your lovely review. We're truly delighted to hear that you are happy with the care your husband receives at Brook House. Our team works hard to create a warm, supportive, and compassionate environment, and it means a great deal to know that you feel confident in the care we...
Always looking well groomed and receiving sensitive care, I know that my friend is safe and well supported.
There is excellent leadership here.
Thank you so much for your kind and thoughtful review. We are really pleased to hear that Brook House has been able to offer your friend a safe and positive alternative to living alone in the community. It's lovely to know they are well cared for, supported with sensitivity, and looking well - that...
Just got back from an amazing visit to Brook house Care Home with my friend. The staff were super warm and welcoming, and the residents seemed to be having the time of their lives . We had a great chat with some of them, and it clear they receive top-notch care .The facilities were clean and cozy, and the staff looked really engaging . Well done to the team for creating such a lovely atmosphere! Would definitely recommend to my friends.
Thank you so much for such a lovely review. We're delighted to hear that you and your friend had such a positive visit to Brook House and that you felt so warmly welcomed by the team. It's wonderful to know the residents were enjoying themselves and that you had the chance to chat and connect with...
I have been to Brook house recently with my friends family and I found this place is a good welcoming environment. I could find out that the people living here are so happy and like to stay there. I do appreciate the effort of the staff and management.
Thank you for your kind feedback. We're delighted you found Brook House to be welcoming and that those living in our home were happy and comfortable. Your appreciation of our Team and Management means a great deal to us. We will share this with the team.
I am resident living in brook, getting well cared and team is helping me in everything. Very happy to be in brook
Thank you so much for your lovely review. We're delighted to hear that you feel well cared for at Brook and that the team is supporting you in everything you need. It means a lot to know you're happy here. Thank you for sharing your experience.
The staff at this care home are very kind, patient and supportive. They treat resident with respect and make sure everyone feel comfortable and safe. The environment is clean, calm and welcoming. Communication with families is good, and team is always willing to help with any concern. Overall, it is a caring place where residents are well looked after.
Thank you for your lovely review. We're so pleased to hear that our team's kindness and support have made a positive difference. Creating a safe, respectful and welcoming environment is very important to us, and we're glad you've felt that. We also appreciate your comments about communication with families. Thank you again for your kind feedback.
The care Mum has received has been excellent. I was concerned about 'putting her in a home' after 90+ years of independence but the friendly atmosphere and the professional 24hr care have made it the right choice for both of us.
Particular thanks to the management team who arrange activities and events for letting Mum take part and feel a valued part of the Brook House family.
Thank you for taking the time to share such a lovely review. We're so pleased to hear that Brook House feels bright, clean and welcoming, and that our cheerful team has helped make your mum's transition easier after so many years of independence. Knowing she's receiving excellent care and feels...
The staff at Brook House are incredibly caring. They genuinely look after residents as if they were family. There is always a welcoming and friendly atmosphere in the home. Mum feels secure and enjoys the activities that are arranged. Staff communicate well with families when there is an issue and there are lots of cheery greetings when I visit.
We're...
It is the people at Brook House that really make it a caring home. The team put great effort into every moment from keeping things running smoothly in the everyday care and proactively addressing the needs of the residents, to the celebrations - seasonal decorations and events, birthdays, games and other activities. The garden and communal areas as well as the dog and cat that live onsite certainly enhance the environment. We visit our neighbour most weeks since he moved into the home earlier this year - at that time fragile, anxious, and with a number of health concerns. Over time we've seen him find his feet, feel more at ease, have health issues addressed, build trust and confidence, and start to make friends with other residents. The staff go out of their way to accommodate any requests during visits and ideas to improve his experience that we might have. A big thanks in particular to Manuela for always bringing a smile, compassion, professionalism, team stewardship, hospitality.
Your kind...
My mum was taken to the care home from Hospital and was made welcome from day one. the staff were always caring and had time for her even when busy and she was at times difficult and moody but staff always remained cheerful with her I cannot find fault of any kind with her stay and care given all staff and management I found to be first class :)
Thank you so much for your kind words. We're truly grateful that your mum felt welcomed and cared for from the very beginning. It means a lot to hear that our team's dedication and cheerful approach made a positive difference, even during challenging moments. Your feedback is a wonderful reflection...
Great activity for residents
Lovely garden for summer
Staff very helpful all the times if I need something
All of the elderly are treated brilliantly
Thank you for your lovely feedback. We're so pleased to hear that you feel positively about Brook House and our team. Its always encouraging to know that our care and commitment to the residents is appreciated.
Mum is well cared for and I know she is safe. The staff are excellent,friendly and amazingly calm and patient with the residents. I'd like a friend and family portal with activities and importantly for me a who who in the staff.
Thank you so much for your kind words and thoughtful feedback. We're truly glad to hear that your mum feels safe and well cared for-it means a great deal to our team. Your appreciation of our staff's calm and patient approach is especially heartening, and we'll be sure to pass it on.We also really...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (4)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 01 Jun 2026
Brook House Care Home is celebrating after receiving an overall rating of ‘Excellent’ in its recent PAMMS inspection. To achieve this rating, a care home must demonstrate exceptional standards across...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 26 Aug 2026Organiser: Excelcare Brook House Care Home
- 30 Sep 2026Organiser: Excelcare Brook House Care Home
- 28 Oct 2026Organiser: Excelcare Brook House Care Home
Accreditations
There are no accreditations posted yet for Excelcare Brook House Care Home.
Meet the Team (1)

She is committed to continually improving the service at Brook House, ensuring every resident feels respected, valued, and truly at home, while fostering a positive culture where team members can flourish.
Outside of work, Maria-Loredana loves travelling, reading, listening to music, and discovering new cultures. A creative at heart, her son treasures a collection of poetry and paintings she created over 30 years ago.
Words she lives by: "Kindness costs nothing but means everything. Every day may not be good, but there is something good in every day."
Frequently Asked Questions about Excelcare Brook House Care Home
What types of Care is Excelcare Brook House Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Brook House Care Home have?
There are 35 Single Rooms.
What are the Facilities & Services at Excelcare Brook House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Excelcare Brook House Care Home to the centre of Cambridge?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Brook House Care Home to verify any information. View our terms and conditions. Excelcare Brook House Care Home has an Enhanced Service -more info.