Brook House

45 Seymour Street, Cambridge CB1 3DJ

Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.

Brook House is divided in to four units over two floors. All rooms are single occupancy. Two premier rooms have been fitted with en-suite facilities. Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floor is accessed by stairs or a lift.

Brook House provides -
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Brook House and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care

Group: Excelcare Holdings

Person in charge: Anca Roman (Home Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 35

Rooms with ensuite WC: 2

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brook House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Brook House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.435 for Brook House is calculated as follows: ( (54 Excellents x 5) + (47 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 108 Ratings = 4.435

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brook House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 9 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Brook House has a Review Score of 9.4 (9.435) from 9 Reviews


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brook House?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brook House

  • Daughter of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My brother has been here for 6 years and has been well looked after. I always have a warm welcome when I come to visit and stay for lunch.

How likely would you be to recommend Brook House? Extremely Likely

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Average Rating:   4 out of 5

I find the staff very welcoming and pleasant, nothing is too much trouble for them. My wife has dementia and she is very happy here. I would like to live here myself.

How likely would you be to recommend Brook House? Extremely Likely

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Average Rating:   5 out of 5

Mum moved here after a fall and difficult stays in hospital and then another home. We were worried that she might not settle especially as she has never been easy and finds mixing with others hard. I have been amazed at how well she has settled and begun to identify Brook House as ‘home’. The support that the manager and her team gave us to prepare the room so it really resembles her previous flat has really paid off. The staff are really caring and make Mum feel safe and supported.

This is never going to be one of the ‘hotel’ like homes that have recently appeared in the market but the care and homeliness are second to none and I genuinely believe that is more important than anything.

How likely would you be to recommend Brook House? Extremely Likely

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Average Rating:   4 out of 5

My brother has been in Brook House for six months. I am pleased with the way he has been looked after. He has enjoyed the activities that they have had and has taken part in. He enjoys most of the food. I find the staff very polite, kind and helpful, also the management, and are always ready to listen to any concerns we may have.

How likely would you be to recommend Brook House? Likely

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Average Rating:   4.3 out of 5

My husband continues to receive excellent care.
We are always kept informed of any issues that arise.
We are always made welcome and feel that we are involved in his care.
The staff are so caring.

How likely would you be to recommend Brook House? Extremely Likely

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Average Rating:   4.6 out of 5

I have found the staff and management to be very friendly and helpful every time I have visited. They are very attentive to the residents whom they know well and take their responsibilities seriously.

The rooms are clean and the food is of good value. They have addressed any request that I have had with alacrity and effectiveness.

How likely would you be to recommend Brook House? Likely

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Average Rating:   4.2 out of 5

The staff at Brook House continue to make Mum wanted and at home. She is in her second year now and feels content due to the care and TLC given to her by the management and all staff at Brook House, watching the hatching of the chicks was a great idea and created so much interest for residents, staff and visitors. Thank you Brook House Staff.

How likely would you be to recommend Brook House? Extremely Likely

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Average Rating:   4.3 out of 5

The overall care my mother received is excellent. Nothing is too much trouble and the staff are all caring, kind and understanding to my mother's needs. All levels of staff work together as a team.

How likely would you be to recommend Brook House? Extremely Likely

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Average Rating:   5 out of 5

Welcoming, homely environment with kind, caring staff (across the board) who are always sensitive to my Mum's individual needs. Really pleased to have found this special place and extremely grateful to all of you for everything you do.

How likely would you be to recommend Brook House? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Brook House

Job Vacancies

Staff Profiles

Anca

Anca Roman

Job Title: Home Manager

Joined: 2012

Description:

Anca became Home Manager at Brook House in November 2012, prior to this Anca worked at one of our sister homes, Buchan House, for 4 years as a Team Leader and was promoted to Deputy Manager in May 2012. Anca has an NVQ Level 3 in Health and Social Care and a QCF Level 5 in Leadership for Health and Social Care

Jessy

Jessy John

Job Title: Deputy Manager

Joined: 2013

Description:

Jessy joined Brook House in January 2013 as Deputy Manager and has been working for Excelcare since September 2005.
Jessy has an NVQ level 2 and level 3 in Health and Social Care and also has a Dementia diploma. Jessy is currently working towards a level 5 diploma in Management and Leadership Skills.
Jessy is responsible for the running of the home in the absence of the Home Manager.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brook House