Excelcare Brook House Care Home

45 Seymour Street, Cambridge CB1 3DJ
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9.8 73 Reviews
  • Excelcare Brook House Care Home, Cambridge
Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.

Brook House is divided in to four units over two floors. All rooms are single occupancy. Two premier rooms have been fitted with en-suite facilities. Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floor is accessed by stairs or a lift.

Brook House provides -
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Brook House and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care
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Care Provided by Excelcare Brook House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Excelcare Brook House Care Home to find out the exact price for your requirements.

Contact Excelcare Brook House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Excelcare Brook House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Barbosa Da Silva (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Single Rooms with Ensuite Wet Room (2)

Excelcare Brook House Care Home Reviews (73)

9.8

Excelcare Brook House Care Home has a Review Score of 9.8 (9.820) out of 10, based on 26 reviews in the last 2 years.
Over all time Excelcare Brook House Care Home has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Excelcare Brook House Care Home
  • 21
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Total of 73, showing 1-20
Review from Carolyn B (Friend of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
i did visit brook house two times in this month and last month. i felt it is the good care home that values the residents and the visitors. i appreciate the effort of the staff and management. wonderful experience
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you for your lovely review. We're delighted to hear you had positive experiences during your visits to Brook House. Our team truly appreciates your kind words about the Team and management. We look forward to welcoming you again soon.
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Review from Chinju G (Friend of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited this care home and was genuinely impressed. The environment is beautiful, clean, well-maintained, and thoughtfully designed to feel comfortable and homely rather than clinical. What stood out the most was the staff. Every member of the team I encountered was friendly, welcoming, and
attentive. They clearly care deeply about the residents and treat them with kindness, dignity, and respect. I would not hesitate to recommend this care home to anyone looking for a safe, caring, and pleasant place for their loved ones.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you for sharing such a lovely review. We're delighted to hear that you found our home welcoming, well-maintained, and homely. Your kind words about our team mean so much-they work hard to ensure every resident is treated with dignity, kindness, and respect.
We truly appreciate your recommendation, and we will pass your kind words over to the team.
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Review from Bibin D (Son-in-law of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home provides high-quality, compassionate, and person-centred care. Staff are professional, kind, and attentive, creating a safe, clean, and welcoming environment. Communication with families is effective, and residents are treated with dignity and respect. The care home is highly recommended
for its excellent standards of care.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you for your wonderful feedback. We're so pleased to hear you found our care compassionate, person-centred, and delivered to a high standard. Our team works hard to create a safe, welcoming environment, so your kind words mean a lot. We truly appreciate your recommendation and will share your comments with the whole team.
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Review from S R (Sister of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Brook House for two weeks. I have found the staff to be very helpful and happy, always welcoming. When I leave my sister, I know she is in good hands. The manager is always on hand to give us an update, nothing is too much trouble for her. She is really nice. Overall, I am very
happy with the way my sister is being looked after. Brook House is a really nice care home.
Reply from Manuela Barbosa, Home Manager at Excelcare Brook House Care HomeThank you very much for taking the time to leave such a kind and thoughtful review.
We are delighted to hear that your sister has settled well at Brook House and that you have found our team to be welcoming, helpful, and supportive. It is especially reassuring to know that you feel confident leaving your sister in our care, as this means a great deal to us.
Your kind words about the staff and management are truly appreciated and will be shared with the team, who work very hard to ensure our residents and their families feel supported at all times. It is lovely to hear that you feel well informed and that nothing has felt too much trouble.
Thank you again for your positive feedback. We are very grateful for your trust and are pleased to be caring for your sister.
Warm regards
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Review from S C (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my husband living at Brook House. All the staff are friendly and caring and I know they always have his best interests at heart.
Reply from Manuela Barbosa, Home Manager at Excelcare Brook House Care HomeThank you so much for your lovely review. We're truly delighted to hear that you are happy with the care your husband receives at Brook House. Our team works hard to create a warm, supportive, and compassionate environment, and it means a great deal to know that you feel confident in the care we provide.
Your kind words will be shared with the whole team-they will be thrilled to know their efforts make such a positive difference.
If there is ever anything more we can do to support you or your husband, please don't hesitate to let us know.
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Review from Vicki R (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My old friend was really struggling to live alone in the community but Brook House has really provided a positive alternative.
Always looking well groomed and receiving sensitive care, I know that my friend is safe and well supported.
There is excellent leadership here.
Reply from Manuela Barbosa, Home Manager at Excelcare Brook House Care HomeThank you so much for your kind and thoughtful review. We are really pleased to hear that Brook House has been able to offer your friend a safe and positive alternative to living alone in the community. It's lovely to know they are well cared for, supported with sensitivity, and looking well - that reassurance means a great deal to us. Your feedback will be shared with the team, who truly care about making a positive difference to the lives of the people we support every day.
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Review from Riya M (Friend of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just got back from an amazing visit to Brook house Care Home with my friend. The staff were super warm and welcoming, and the residents seemed to be having the time of their lives . We had a great chat with some of them, and it clear they receive top-notch care .The facilities were clean and cozy, and
the staff looked really engaging . Well done to the team for creating such a lovely atmosphere! Would definitely recommend to my friends.
Reply from Manuela Barbosa, Home Manager at Excelcare Brook House Care HomeThank you so much for such a lovely review. We're delighted to hear that you and your friend had such a positive visit to Brook House and that you felt so warmly welcomed by the team. It's wonderful to know the residents were enjoying themselves and that you had the chance to chat and connect with them - those moments really matter. We're also pleased that you found the home clean, cozy, and full of positive energy. Your kind words mean a great deal to our staff, and we truly appreciate your recommendation.
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Review from J S (Friend of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been to Brook house recently with my friends family and I found this place is a good welcoming environment. I could find out that the people living here are so happy and like to stay there. I do appreciate the effort of the staff and management.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you for your kind feedback. We're delighted you found Brook House to be welcoming and that those living in our home were happy and comfortable. Your appreciation of our Team and Management means a great deal to us. We will share this with the team.
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Review from Jean P (Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am resident living in brook, getting well cared and team is helping me in everything. Very happy to be in brook
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you so much for your lovely review. We're delighted to hear that you feel well cared for at Brook and that the team is supporting you in everything you need. It means a lot to know you're happy here. Thank you for sharing your experience.
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Review from Hassan N (Friend of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this care home are very kind, patient and supportive. They treat resident with respect and make sure everyone feel comfortable and safe. The environment is clean, calm and welcoming. Communication with families is good, and team is always willing to help with any concern. Overall, it is
a caring place where residents are well looked after.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you for your lovely review. We're so pleased to hear that our team's kindness and support have made a positive difference. Creating a safe, respectful and welcoming environment is very important to us, and we're glad you've felt that. We also appreciate your comments about communication with families. Thank you again for your kind feedback.
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Review from Michael P (Son of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff always seem cheerful and ready to help. The cleanliness of Brook House is very good; it is bright and welcoming.
The care Mum has received has been excellent. I was concerned about 'putting her in a home' after 90+ years of independence but the friendly atmosphere and the professional 24hr
care have made it the right choice for both of us.
Particular thanks to the management team who arrange activities and events for letting Mum take part and feel a valued part of the Brook House family.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you for taking the time to share such a lovely review. We're so pleased to hear that Brook House feels bright, clean and welcoming, and that our cheerful team has helped make your mum's transition easier after so many years of independence. Knowing she's receiving excellent care and feels comfortable means a great deal to us. Your kind words about the management team and the activities arranged will be truly appreciated - helping residents stay engaged and feel part of the Brook House family is very important to us.
Thank you again for your trust and support.
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Review from Cheryl L (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Brook House are incredibly caring. They genuinely look after residents as if they were family. There is always a welcoming and friendly atmosphere in the home. Mum feels secure and enjoys the activities that are arranged. Staff communicate well with families when there is an issue and
there are lots of cheery greetings when I visit.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you for sharing such a lovely review. We're delighted to hear that your mum feels secure and enjoys the activities at Brook House. Our team will be so pleased to know their care and friendliness make a difference - creating a welcoming, family-like atmosphere is really important to us.
We're also glad you find communication helpful and enjoy the cheerful greetings when you visit. Thank you again for your kind words and ongoing support. If there's ever anything more we can do, please just let us know.
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Review from Sophia V (Friend of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is the people at Brook House that really make it a caring home. The team put great effort into every moment from keeping things running smoothly in the everyday care and proactively addressing the needs of the residents, to the celebrations - seasonal decorations and events, birthdays, games and
other activities. The garden and communal areas as well as the dog and cat that live onsite certainly enhance the environment. We visit our neighbour most weeks since he moved into the home earlier this year - at that time fragile, anxious, and with a number of health concerns. Over time we've seen him find his feet, feel more at ease, have health issues addressed, build trust and confidence, and start to make friends with other residents. The staff go out of their way to accommodate any requests during visits and ideas to improve his experience that we might have. A big thanks in particular to Manuela for always bringing a smile, compassion, professionalism, team stewardship, hospitality.
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you for sharing such a thoughtful review. We're delighted to hear that our team, activities, and homely environment have made a positive difference to your neighbour's wellbeing. Watching him grow in confidence, settle in, and build new friendships has been a pleasure for us all.
Your kind words about our team mean a great deal. We're proud of the compassion and professionalism she brings every day, and we will ensure your thanks are passed on.
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Review from Gerald G (Son of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was taken to the care home from Hospital and was made welcome from day one. the staff were always caring and had time for her even when busy and she was at times difficult and moody but staff always remained cheerful with her I cannot find fault of any kind with her stay and care given all staff
and management I found to be first class :)
Reply from Manuela Barbosa, Home Manager at Excelcare Brook House Care HomeThank you so much for your kind words. We're truly grateful that your mum felt welcomed and cared for from the very beginning. It means a lot to hear that our team's dedication and cheerful approach made a positive difference, even during challenging moments. Your feedback is a wonderful reflection of the compassionate care we strive to provide every day. We'll be sure to share your lovely comments with all the staff and management.
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Review from Monika M (Friend of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good care home.Really nice staff They are really good with residents
Great activity for residents
Lovely garden for summer
Staff very helpful all the times if I need something
All of the elderly are treated brilliantly
Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care HomeThank you for your lovely feedback. We're so pleased to hear that you feel positively about Brook House and our team. Its always encouraging to know that our care and commitment to the residents is appreciated.
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Review from Tracey G (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is well cared for and I know she is safe. The staff are excellent,friendly and amazingly calm and patient with the residents. I'd like a friend and family portal with activities and importantly for me a who who in the staff.
Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care HomeThank you so much for your kind words and thoughtful feedback. We're truly glad to hear that your mum feels safe and well cared for-it means a great deal to our team. Your appreciation of our staff's calm and patient approach is especially heartening, and we'll be sure to pass it on.We also really value your suggestion about a friends and family portal, especially one that includes activities and a meet the team page. It's a fantastic idea, and we'll explore how we can make something like this available to better connect families with life at Brook House.
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Review from N E (Granddaughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are so pleased that we chose Brook House for my Nanna following on from her dementia diagnosis. Nanna was a resident at Brook House for over two years, and in that time she, and we, all got to know the team well. The atmosphere at Brook House is very welcoming and relaxed, and the staff
are friendly, caring and always happy to help the residents and their families/friends. Nanna being a resident at Brook House meant that she was always safe, warm, had company, and looked after which allowed us to spend time with her as family. Nanna could sometimes be difficult and uncooperative, but the staff were always patient, kind and respectful, even when she was giving them an earful!
We are so grateful to everyone at Brook House, and cannot thank them enough for the kindness and care that Nanna received.
Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care HomeThank you so much for your heartfelt review. It means the world to us to know that Brook House felt like a safe and welcoming place for your Nanna and your family. Were truly honoured to have been part of her journey and are grateful for the trust you placed in us. Your kind words about our teams care and compassion are deeply appreciatedwell be sure to share them with everyone here.
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Review from P S (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother has been looked after very well, with such attention to her dignity and with such kindness throughout her stay. This review pertains to her last month and final days. The manager and her team went above and beyond their duties to ensure that mum has the appropriate medical and clinical
care for her end of life at Brook House. So much kindness and compassion was afforded mum. The carers and manager were on duty 24/7 and ensured they engaged the district nurses & GP promptly - much effort was required by the team to ensure a good/excellent end of life experience for our mother - we are v.grateful
Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care HomeThank you so much for your kind words. We're truly grateful for the trust you placed in us to care for your mother during such an important time. It means a lot to know our team's compassion and dedication made a difference. We'll be sure to share your message with everyone at Brook House.
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Review from Marie H (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant atmosphere, kind and helpful staff. Father contented being here.
Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care HomeThank you so much for your kind words. We're delighted to hear your father feels content and comfortable here-it means a great deal to us. Creating a pleasant atmosphere and offering genuine care is at the heart of what we do, and your feedback is truly appreciated. I will ensure your positive comments are shared with the team.
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Review from K E (Daughter of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so glad we chose Brook House for mum following her dementia diagnosis.
Being a smaller care home meant we got to know the carers well - and they got to know mum. The atmosphere is very relaxed and the staff are friendly, kind, caring and always willing to help the residents and their families.
Mum's behaviour could be challenging at times but she was always treated with patience, kindness and respect. To know mum was safe, well cared for and had company was a weight off our minds and we are very grateful for the entire Brook House family
Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care HomeThank you so much for taking the time to share this review about Mum's care at Brook House. I will ensure this is shared with the team.
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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Excelcare Brook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Excelcare Brook House Care Home is calculated as follows: ( (260 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 311 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Brook House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Manuela

Manuela Barbosa

Job Title: Manager

Manuela has worked in the UK for the last 8 years, and for the majority of this time, she has been at Brook House Care Home.


Manuela joined as a Care Assistant, but through hard work and the completion of extra-curricular courses, she began to progress. First as a Team Leader, and then progressing to the Deputy Manager before becoming the manager in January 2025.

Frequently Asked Questions about Excelcare Brook House Care Home

What types of Care is Excelcare Brook House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Brook House Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Excelcare Brook House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Excelcare Brook House Care Home to the centre of Cambridge?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Brook House Care Home to verify any information. View our terms and conditions. Excelcare Brook House Care Home has an Enhanced Service - more info.