Brook House, Cambridge, Cambridgeshire
Brook House, Cambridge, Cambridgeshire
Brook House, Cambridge, Cambridgeshire

Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.

Brook House is divided in to four units over two floors. All rooms are single occupancy. Two premier rooms have been fitted with en-suite facilities. Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floor is accessed by stairs or a lift.

Brook House provides -
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Brook House and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care

Group: Excelcare Holdings

Person in charge: Anca Roman (Home Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 35

Rooms with ensuite WC: 2

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brook House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Brook House has a Review Score of 8.5 (8.485)

The Review Score of 8.5 (maximum of 10) for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Brook House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Brook House is calculated as follows: ( (22 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.929 Points relating to the number of positive Reviews for Brook House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7 Target = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brook House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brook House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

The overall care my mother received is excellent. Nothing is too much trouble and the staff are all caring, kind and understanding to my mother's needs. All levels of staff work together as a team.

How likely would you be to recommend Brook House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcoming, homely environment with kind, caring staff (across the board) who are always sensitive to my Mum's individual needs. Really pleased to have found this special place and extremely grateful to all of you for everything you do.

How likely would you be to recommend Brook House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

In August 2016 it was a massive change to mum's lifestyle when she moved into a care home.
Thanks to the professional care by the staff at Brook House, mum settled in much quicker than the family expected.
We are enormously grateful to all of them.
They made mum part of their 'family', giving her plenty of TLC.
In return, mum has a great affection for all of them.
As a family, we feel we could not have selected a better care home.
Thank you, Brook House.

How likely would you be to recommend Brook House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Submit a Review for Brook House

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Brook House

Job Vacancies

Staff Profiles

Anca

Anca Roman

Job Title: Home Manager

Joined: 2012

Description:

Anca became Home Manager at Brook House in November 2012, prior to this Anca worked at one of our sister homes, Buchan House, for 4 years as a Team Leader and was promoted to Deputy Manager in May 2012. Anca has an NVQ Level 3 in Health and Social Care and a QCF Level 5 in Leadership for Health and Social Care

Jessy

Jessy John

Job Title: Deputy Manager

Joined: 2013

Description:

Jessy joined Brook House in January 2013 as Deputy Manager and has been working for Excelcare since September 2005.
Jessy has an NVQ level 2 and level 3 in Health and Social Care and also has a Dementia diploma. Jessy is currently working towards a level 5 diploma in Management and Leadership Skills.
Jessy is responsible for the running of the home in the absence of the Home Manager.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brook House