Brook House Care Home

45 Seymour Street, Cambridge CB1 3DJ
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9.7 60 Reviews
  • Brook House Care Home, Cambridge
Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.

Brook House is divided in to four units over two floors. All rooms are single occupancy. Two premier rooms have been fitted with en-suite facilities. Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floor is accessed by stairs or a lift.

Brook House provides -
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Brook House and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Brook House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Single Rooms with Ensuite Wet Room (2)

Brook House Care Home Reviews (60)

9.7

Brook House Care Home has a Review Score of 9.7 (9.745) out of 10, based on 16 reviews in the last 2 years.
Over all time Brook House Care Home has 60 reviews.

Overall Experience
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Reviewer Connection to Brook House Care Home
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Review from Gerald G (Son of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was taken to the care home from Hospital and was made welcome from day one. the staff were always caring and had time for her even when busy and she was at times difficult and moody but staff always remained cheerful with her I cannot find fault of any kind with her stay and care given all staff
and management I found to be first class :)
Reply from Manuela Barbosa, Home Manager at Brook House Care Home

Thank you so much for your kind words. We're truly grateful that your mum felt welcomed and cared for from the very beginning. It means a lot to hear that our team's dedication and cheerful approach made a positive difference, even during challenging moments. Your feedback is a wonderful reflection of the compassionate care we strive to provide every day. We'll be sure to share your lovely comments with all the staff and management.

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Review from Monika M (Friend of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good care home.Really nice staff They are really good with residents
Great activity for residents
Lovely garden for summer
Staff very helpful all the times if I need something
All of the elderly are treated brilliantly
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you for your lovely feedback. We're so pleased to hear that you feel positively about Brook House and our team. Its always encouraging to know that our care and commitment to the residents is appreciated.

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Review from Tracey G (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is well cared for and I know she is safe. The staff are excellent,friendly and amazingly calm and patient with the residents. I'd like a friend and family portal with activities and importantly for me a who who in the staff.
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for your kind words and thoughtful feedback. We're truly glad to hear that your mum feels safe and well cared for-it means a great deal to our team. Your appreciation of our staff's calm and patient approach is especially heartening, and we'll be sure to pass it on.We also really value your suggestion about a friends and family portal, especially one that includes activities and a meet the team page. It's a fantastic idea, and we'll explore how we can make something like this available to better connect families with life at Brook House.

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Review from N E (Granddaughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are so pleased that we chose Brook House for my Nanna following on from her dementia diagnosis. Nanna was a resident at Brook House for over two years, and in that time she, and we, all got to know the team well. The atmosphere at Brook House is very welcoming and relaxed, and the staff
are friendly, caring and always happy to help the residents and their families/friends. Nanna being a resident at Brook House meant that she was always safe, warm, had company, and looked after which allowed us to spend time with her as family. Nanna could sometimes be difficult and uncooperative, but the staff were always patient, kind and respectful, even when she was giving them an earful!
We are so grateful to everyone at Brook House, and cannot thank them enough for the kindness and care that Nanna received.
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for your heartfelt review. It means the world to us to know that Brook House felt like a safe and welcoming place for your Nanna and your family. Were truly honoured to have been part of her journey and are grateful for the trust you placed in us. Your kind words about our teams care and compassion are deeply appreciatedwell be sure to share them with everyone here.

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Review from P S (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother has been looked after very well, with such attention to her dignity and with such kindness throughout her stay. This review pertains to her last month and final days. The manager and her team went above and beyond their duties to ensure that mum has the appropriate medical and clinical
care for her end of life at Brook House. So much kindness and compassion was afforded mum. The carers and manager were on duty 24/7 and ensured they engaged the district nurses & GP promptly - much effort was required by the team to ensure a good/excellent end of life experience for our mother - we are v.grateful
Reply from Lorna Brown, Sales & Marketing Business Partner at Brook House Care Home

Thank you so much for your kind words. We're truly grateful for the trust you placed in us to care for your mother during such an important time. It means a lot to know our team's compassion and dedication made a difference. We'll be sure to share your message with everyone at Brook House.

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Review from Marie H (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant atmosphere, kind and helpful staff. Father contented being here.
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for your kind words. We're delighted to hear your father feels content and comfortable here-it means a great deal to us. Creating a pleasant atmosphere and offering genuine care is at the heart of what we do, and your feedback is truly appreciated. I will ensure your positive comments are shared with the team.

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Review from K E (Daughter of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so glad we chose Brook House for mum following her dementia diagnosis.
Being a smaller care home meant we got to know the carers well - and they got to know mum. The atmosphere is very relaxed and the staff are friendly, kind, caring and always willing to help the residents and their families.
Mum's behaviour could be challenging at times but she was always treated with patience, kindness and respect. To know mum was safe, well cared for and had company was a weight off our minds and we are very grateful for the entire Brook House family
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for taking the time to share this review about Mum's care at Brook House. I will ensure this is shared with the team.

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Review from Ian J (Son of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run facility under the manager. My parents were looked after brilliantly.
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you Ian for your kind works, we are so pleased your parents were looked after so brilliantly. The manager will share your positive feedback with the team.

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Review from Kathy S (Partner of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Brook House to be a very warm and friendly place. My partner has settled in well and enjoys most of the activities on offer. i have found the Staff to be very efficient and friendly. They are always conscious of preserving dignity and are very approachable when answering questions etc.
As I live nearby I often visit and now feel part of the Brook Brook House family.
Reply from Manuela Barbosa, Home Manager at Brook House Care Home

Thank you so much for your kind words and thoughtful feedback. Were delighted to hear that you and your partner feel so welcomed and supported at Brook House. Its wonderful to know that hes enjoying the activities and has settled in well.Our team works hard to create a warm, respectful, and inclusive environment, so its especially rewarding to hear that youve experienced this firsthand. Were also really pleased that you feel part of the Brook House familyour community is stronger because of families like yours.Thank you again for taking the time to share your experience.

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Review from G E (Friend of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend each week. Various days, on every occasion the staff are so friendly and professional with the up most care.
I have totally confidence in Brook House. The new House Manager has made a great improvment.
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for taking the time to complete a review. I will ensure your positives comments are shared with the team.

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Review from K D (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Manager has an open door policy. Staff are very friendly Meals always look appetising.
Dad took a while to settle but is now settled and happy to be living here. Room is always clean.
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for taking the time to leave a review. I will ensure your positive comments are shared with the team and please do not hesitate to visit the manager at any time.

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Review from Cheryl C (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House is a wonderful care home. My mother has been a resident nearly 3 years. I cannot express enough gratitude for the incredible compassionate care that my mother receives. The dedicated team of staff truly understand her needs and are always on the end of the phone, if I have any questions.
Knowing that she is in such capable and caring hands gives me great peace of mind.
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for taking the time to leave a review, I will ensure your positive comments are shared with the team.

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Review from M I (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daddy has been living at Brook House Care Home and I couldn't be happier with the care and love he receives there. From the moment we walked through the doors, it was clear that this was a special place.
The staff are incredibly kind, compassionate and attentive. They treat every resident with respect
and dignity, taking the time to truly understand their needs and preferences.
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you for taking the time to complete a review for Brook House. I will ensure your positive feedback is shared with the team.

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Review from J V (Grandson of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our grandad stayed at the Brook House Care Home during November.The deputy manager was very helpful when arranging his stay. All carers have been very friendly and professional and he wouldn’t mind staying again in the future if necessary.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for taking the time to submit this review, it is very much appreciated, we will pass your comments on to the team and look forward to seeing your grandad again at Brook House.

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Review from T B (Ex Family Member) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House is honestly one of the loveliest places you could ever leave a loved one in someone else's care. The staff work incredibly hard and do their absolute best to ensure every resident is completely cared for. They go above and beyond and look like they are having fun at the same time! I could
not recommend this home enough, the deputy manager is outstanding and committed to providing the highest quality of care.
Reply from Jayne Masterson, Manager at Brook House Care Home

Thank you for taking the time to write a review about our home and your observations of the wonderful care team there towards you as a family member and your relative who was in our care. I will ensure we share your review with the team at Brook.

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Review from Chris L (Son of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Brook House Care Home were fantastic at caring for my mum during the time she stayed there. Without exception, the whole team are so caring and compassionate towards the residents. My mum had dementia which the team managed expertly. I wasn't local so unable to visit frequently but the team
were great at keeping me informed and I could see the organised activities via social media. Liaison with the local GP and hospital was also excellent. It was a huge reassurance and comfort to the family that Mum was so well cared for.
Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you for taking the time to submit a review and tell us how fantastic the team at Brook were whilst caring for your mum. I will ensure your feedback is passed to the team.

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Review from R S (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Putting my mum into a care home has been very stressful for the family, but the staff at Brook House helped enormously. They have been very caring and attentive to my mum. Nothing seems too much trouble. They look after her with dignity and respect. They take time to get to know Mum and to calm and
reassure her when she seems distressed. Little things mean so much, like plaiting her hair, sitting with her and stroking/holding her hand. Thank you.
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Review from S H (Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed a care home for respite following an injury in a road traffic accident. From my first approach, the tone of the response here was friendly and helpful and also pragmatic, as I had and still have no idea how long recovery will take. They were much more flexible than the other place I had contacted.
The staff are really caring, which makes for a warm, homely atmosphere - everyone seems to have a serious commitment to doing a good job in all departments. For various reasons, I am room bound at present - so have not sampled activities yet or other facilities.
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Review from Matt V (Son of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Brook House Care Home since the start of December 2022. Putting a parent into care is not an easy task. I was wracked with guilt and worry about getting her there because mum had always said she would never go into a home, but the staff here made the transition so easy and were brilliant
from my initial visit, right through to the admittance day and ever since.


The admin staff are superb, calling to keep you informed as needed, thank you to them. Naturally, the other members of the care team are absolutely superb too, keeping residents busy, entertained, fed, and on top of whatever particular needs they have. I have seen them with my mum and with other residents and cannot fault them in any capacity.


I simply cannot express my gratitude enough to everyone at Brook House. You are all a credit to your profession and worthy of recognition and recommendation.

Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you for such kind words, it is greatly appreciated.

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Review from David G (Son of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very accommodating and friendly. Rooms very good and clean.
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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Brook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Brook House Care Home is calculated as follows: ( (150 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 192 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brook House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Manuela

Manuela Barbosa

Job Title: Manager

Manuela has worked in the UK for the last 7 years and for the majority of this time, she has been at Brook House Care Home.


Manuela joined as a Care Assistant, but through hard work and the completion of extra-curricular courses, she began to progress. First as a Team Leader, and then progressing to the Deputy Manager before becoming the manager in January 2025.

Frequently Asked Questions about Brook House Care Home

What types of Care is Brook House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brook House Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Brook House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook House Care Home to the centre of Cambridge?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House Care Home to verify any information. View our terms and conditions. Brook House Care Home has an Enhanced Service - more info.