Excelcare Brook House Care Home

45 Seymour Street, Cambridge CB1 3DJ
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9.8 73 Reviews
  • Excelcare Brook House Care Home, Cambridge
Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.

Brook House is divided in to four units over two floors. All rooms are single occupancy. Two premier rooms have been fitted with en-suite facilities. Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floor is accessed by stairs or a lift.

Brook House provides -
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Brook House and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care
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Care Provided by Excelcare Brook House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Excelcare Brook House Care Home to find out the exact price for your requirements.

Contact Excelcare Brook House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Excelcare Brook House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Barbosa Da Silva (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Single Rooms with Ensuite Wet Room (2)

Excelcare Brook House Care Home Reviews (73)

9.8

Excelcare Brook House Care Home has a Review Score of 9.8 (9.820) out of 10, based on 26 reviews in the last 2 years.
Over all time Excelcare Brook House Care Home has 73 reviews.

Overall Experience
  • 62
  • 10
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Date Published
  • 73
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  • 26
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Reviewer Connection to Excelcare Brook House Care Home
  • 21
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  • 11
  • 5
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  • 3
  • 1
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Total of 73, showing 61-73
Review from Carrie A (Daughter-in-law of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my Mother in Law has received has been exceptional. Great carers and a professional supportive management team. One issue - please mend dishwasher and this will help carer's time and provide cleaner crockery.
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Review from J S (Friend of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is now a resident at the home and I have found the staff to be friendly, helpful and most caring.
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Review from L O (Daughter-in-law of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and polite, helpful staff.
Rooms are tidy. Very good place.
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Review from Valerie M (Niece of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They took great care of my aunt. She was always clean, her room lovely and fresh and she was happy there.
The home did not smell.
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Review from M S (Sister of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been here for 6 years and has been well looked after. I always have a warm welcome when I come to visit and stay for lunch.
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Review from Alfred H (Husband of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very welcoming and pleasant, nothing is too much trouble for them. My wife has dementia and she is very happy here. I would like to live here myself.
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Review from Alison H (Friend of Resident) published on 27 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved here after a fall and difficult stays in hospital and then another home. We were worried that she might not settle especially as she has never been easy and finds mixing with others hard. I have been amazed at how well she has settled and begun to identify Brook House as ‘home’. The support
that the manager and her team gave us to prepare the room so it really resembles her previous flat has really paid off. The staff are really caring and make Mum feel safe and supported.


This is never going to be one of the ‘hotel’ like homes that have recently appeared in the market but the care and homeliness are second to none and I genuinely believe that is more important than anything.

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Review from Margaret E (Sister of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in Brook House for six months. I am pleased with the way he has been looked after. He has enjoyed the activities that they have had and has taken part in. He enjoys most of the food. I find the staff very polite, kind and helpful, also the management, and are always ready to listen
to any concerns we may have.
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Review from Daphne W (Wife of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband continues to receive excellent care.
We are always kept informed of any issues that arise.
We are always made welcome and feel that we are involved in his care.
The staff are so caring.
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Review from Graham H (Stepson of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff and management to be very friendly and helpful every time I have visited. They are very attentive to the residents whom they know well and take their responsibilities seriously.


The rooms are clean and the food is of good value. They have addressed any request that I have

had with alacrity and effectiveness.
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Review from Jim O (Son of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Brook House continue to make Mum wanted and at home. She is in her second year now and feels content due to the care and TLC given to her by the management and all staff at Brook House, watching the hatching of the chicks was a great idea and created so much interest for residents, staff
and visitors. Thank you Brook House Staff.
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Review from Hazel B (Daughter of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care my mother received is excellent. Nothing is too much trouble and the staff are all caring, kind and understanding to my mother's needs. All levels of staff work together as a team.
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Review from Linda F (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, homely environment with kind, caring staff (across the board) who are always sensitive to my Mum's individual needs. Really pleased to have found this special place and extremely grateful to all of you for everything you do.
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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Excelcare Brook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Excelcare Brook House Care Home is calculated as follows: ( (260 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 311 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Brook House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Manuela

Manuela Barbosa

Job Title: Manager

Manuela has worked in the UK for the last 8 years, and for the majority of this time, she has been at Brook House Care Home.


Manuela joined as a Care Assistant, but through hard work and the completion of extra-curricular courses, she began to progress. First as a Team Leader, and then progressing to the Deputy Manager before becoming the manager in January 2025.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Brook House Care Home to verify any information. View our terms and conditions. Excelcare Brook House Care Home has an Enhanced Service - more info.