Search...

Excelcare Brook House Care Home

45 Seymour Street, Cambridge, Cambridgeshire CB1 3DJ
Excelcare Logo
Jobs
Excelcare Brook House Care Home logo
Excelcare Brook House Care Home, Cambridge
Excelcare Brook House Care Home, Cambridge
Excelcare Brook House Care Home, Cambridge

Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.

Brook House is divided in to four units...  

Care Provided by Excelcare Brook House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,500From £1,500

Contact Excelcare Brook House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Barbosa Da Silva (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Single Rooms with ensuite Wet Room (2)

Excelcare Brook House Care Home Reviews (77)

Submit a Review
9.8

Excelcare Brook House Care Home has a Review Score of 9.8 (9.819) out of 10, based on 30 reviews in the last 2 years. Over all time Excelcare Brook House Care Home has 77 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Excelcare Brook House Care Home
Loading...
Showing 77 reviews matching selected criteria
Review from N E (Granddaughter of Resident) published on 2 September 2025 Submitted via Website
Overall Experience
As a family, we are so pleased that we chose Brook House for my Nanna following on from her dementia diagnosis. Nanna was a resident at Brook House for over two years, and in that time she, and we, all got to know the team well. The atmosphere at Brook House is very welcoming and relaxed, and the staff are friendly, caring and always happy to help the residents and their families/friends. Nanna being a resident at Brook House meant that she was always safe, warm, had company, and looked after which allowed us to spend time with her as family. Nanna could sometimes be difficult and uncooperative, but the staff were always patient, kind and respectful, even when she was giving them an earful!

We are so grateful to everyone at Brook House, and cannot thank them enough for the kindness and care that Nanna received.

Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care Home

Thank you so much for your heartfelt review. It means the world to us to know that Brook House felt like a safe and welcoming place for your Nanna and your family. Were truly honoured to have been part of her journey and are grateful for the trust you placed in us. Your kind words about our teams care and compassion are deeply appreciatedwell be sure to share them with everyone here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card
Overall Experience

My late mother has been looked after very well, with such attention to her dignity and with such kindness throughout her stay. This review pertains to her last month and final days. The manager and her team went above and beyond their duties to ensure that mum has the appropriate medical and clinical care for her end of life at Brook House. So much kindness and compassion was afforded mum. The carers and manager were on duty 24/7 and ensured they engaged the district nurses & GP promptly - much effort was required by the team to ensure a good/excellent end of life experience for our mother - we are v.grateful

Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Brook House Care Home

Thank you so much for your kind words. We're truly grateful for the trust you placed in us to care for your mother during such an important time. It means a lot to know our team's compassion and dedication made a difference. We'll be sure to share your message with everyone at Brook House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marie H (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card
Overall Experience

Pleasant atmosphere, kind and helpful staff. Father contented being here.

Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care Home

Thank you so much for your kind words. We're delighted to hear your father feels content and comfortable here-it means a great deal to us. Creating a pleasant atmosphere and offering genuine care is at the heart of what we do, and your feedback is truly appreciated. I will ensure your positive comments are shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K E (Daughter of Resident) published on 15 August 2025 Submitted via Website
Overall Experience
I'm so glad we chose Brook House for mum following her dementia diagnosis.
Being a smaller care home meant we got to know the carers well - and they got to know mum. The atmosphere is very relaxed and the staff are friendly, kind, caring and always willing to help the residents and their families.

Mum's behaviour could be challenging at times but she was always treated with patience, kindness and respect. To know mum was safe, well cared for and had company was a weight off our minds and we are very grateful for the entire Brook House family

Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care Home

Thank you so much for taking the time to share this review about Mum's care at Brook House. I will ensure this is shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian J (Son of Resident) published on 11 August 2025 Submitted via Postal Card
Overall Experience

A very well run facility under the manager. My parents were looked after brilliantly.

Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care Home

Thank you Ian for your kind works, we are so pleased your parents were looked after so brilliantly. The manager will share your positive feedback with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathy S (Partner of Resident) published on 30 June 2025 Submitted via Website
Overall Experience

I have found Brook House to be a very warm and friendly place. My partner has settled in well and enjoys most of the activities on offer. i have found the Staff to be very efficient and friendly. They are always conscious of preserving dignity and are very approachable when answering questions etc. As I live nearby I often visit and now feel part of the Brook Brook House family.

Reply from Manuela Barbosa, Home Manager at Excelcare Brook House Care Home

Thank you so much for your kind words and thoughtful feedback. Were delighted to hear that you and your partner feel so welcomed and supported at Brook House. Its wonderful to know that hes enjoying the activities and has settled in well.Our team works hard to create a warm, respectful, and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G E (Friend of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience
I visit my friend each week. Various days, on every occasion the staff are so friendly and professional with the up most care.

I have totally confidence in Brook House. The new House Manager has made a great improvment.

Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care Home

Thank you so much for taking the time to complete a review. I will ensure your positives comments are shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience
Manager has an open door policy. Staff are very friendly Meals always look appetising.

Dad took a while to settle but is now settled and happy to be living here. Room is always clean.

Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care Home

Thank you so much for taking the time to leave a review. I will ensure your positive comments are shared with the team and please do not hesitate to visit the manager at any time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl C (Daughter of Resident) published on 12 March 2025 Submitted via Website
Overall Experience

Brook House is a wonderful care home. My mother has been a resident nearly 3 years. I cannot express enough gratitude for the incredible compassionate care that my mother receives. The dedicated team of staff truly understand her needs and are always on the end of the phone, if I have any questions. Knowing that she is in such capable and caring hands gives me great peace of mind.

Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care Home

Thank you so much for taking the time to leave a review, I will ensure your positive comments are shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M I (Daughter of Resident) published on 20 January 2025 Submitted via Website
Overall Experience
My daddy has been living at Brook House Care Home and I couldn't be happier with the care and love he receives there. From the moment we walked through the doors, it was clear that this was a special place.

The staff are incredibly kind, compassionate and attentive. They treat every resident with respect and dignity, taking the time to truly understand their needs and preferences.

Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care Home

Thank you for taking the time to complete a review for Brook House. I will ensure your positive feedback is shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J V (Grandson of Resident) published on 21 February 2024 Submitted via Website
Overall Experience

Our grandad stayed at the Brook House Care Home during November.The deputy manager was very helpful when arranging his stay. All carers have been very friendly and professional and he wouldn’t mind staying again in the future if necessary.

Reply from Vanessa Dodd, Regional Administration Manager at Excelcare Brook House Care Home

Thank you for taking the time to submit this review, it is very much appreciated, we will pass your comments on to the team and look forward to seeing your grandad again at Brook House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T B (Ex Family Member) published on 16 February 2024 Submitted via Website
Overall Experience

Brook House is honestly one of the loveliest places you could ever leave a loved one in someone else's care. The staff work incredibly hard and do their absolute best to ensure every resident is completely cared for. They go above and beyond and look like they are having fun at the same time! I could not recommend this home enough, the deputy manager is outstanding and committed to providing the highest quality of care.

Reply from Jayne Masterson, Manager at Excelcare Brook House Care Home

Thank you for taking the time to write a review about our home and your observations of the wonderful care team there towards you as a family member and your relative who was in our care. I will ensure we share your review with the team at Brook.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris L (Son of Resident) published on 17 November 2023 Submitted via Website
Overall Experience

The team at Brook House Care Home were fantastic at caring for my mum during the time she stayed there. Without exception, the whole team are so caring and compassionate towards the residents. My mum had dementia which the team managed expertly. I wasn't local so unable to visit frequently but the team were great at keeping me informed and I could see the organised activities via social media. Liaison with the local GP and hospital was also excellent. It was a huge reassurance and comfort to the family that Mum was so well cared for.

Reply from Jayne Masterson, Regional Director at Excelcare Brook House Care Home

Thank you for taking the time to submit a review and tell us how fantastic the team at Brook were whilst caring for your mum. I will ensure your feedback is passed to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R S (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card
Overall Experience

Putting my mum into a care home has been very stressful for the family, but the staff at Brook House helped enormously. They have been very caring and attentive to my mum. Nothing seems too much trouble. They look after her with dignity and respect. They take time to get to know Mum and to calm and reassure her when she seems distressed. Little things mean so much, like plaiting her hair, sitting with her and stroking/holding her hand. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Resident / Service User) published on 23 February 2023 Submitted via Postal Card
Overall Experience

I needed a care home for respite following an injury in a road traffic accident. From my first approach, the tone of the response here was friendly and helpful and also pragmatic, as I had and still have no idea how long recovery will take. They were much more flexible than the other place I had contacted. The staff are really caring, which makes for a warm, homely atmosphere - everyone seems to have a serious commitment to doing a good job in all departments. For various reasons, I am room bound at present - so have not sampled activities yet or other facilities.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Matt V (Son of Resident) published on 10 February 2023 Submitted via Website
Overall Experience

My mum has been in Brook House Care Home since the start of December 2022. Putting a parent into care is not an easy task. I was wracked with guilt and worry about getting her there because mum had always said she would never go into a home, but the staff here made the transition so easy and were brilliant from my initial visit, right through to the admittance day and ever since.

The admin staff are superb, calling to keep you informed as needed, thank you to them. Naturally, the other members of the care team are absolutely superb too, keeping residents busy, entertained, fed, and on top of whatever particular needs they have. I have seen them with my mum and with other residents and cannot fault them in any capacity.

I simply cannot express my gratitude enough to everyone at Brook House. You are all a credit to your profession and worthy of recognition and recommendation.

Reply from Tanya Watson, Home Manager at Excelcare Brook House Care Home

Thank you for such kind words, it is greatly appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David G (Son of Resident) published on 15 December 2022 Submitted via Postal Card
Overall Experience

Staff very accommodating and friendly. Rooms very good and clean.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Daughter of Resident) published on 22 July 2022 Submitted via Website
Overall Experience

My mum has been in Brooke house care home for more than six months and she has been well looked after. The staff are friendly and helpful. Mum likes her dinners. It may not have the most updated interior, however, the care my mum gets is great and I can’t fault the home or staff. Thank you.

Reply from Tanya Watson, Home Manager at Excelcare Brook House Care Home

Thank you for your lovely comments it means a lot to us all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley D (Daughter of Resident) published on 25 June 2022 Submitted via Website
Overall Experience

I have always found Brook House staff extremely helpful, caring and conscientious. They contact the doctor whenever necessary, keeping me informed of any medical issues. I commend Brook House and its wonderful staff who have battled with great compassion through the recent pandemic under immense pressure. Huge respect for them all!

Reply from Tanya Watson, Home Manager at Excelcare Brook House Care Home

Thank you for leaving us this lovely review - It means a lot to the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pat B (Sister of Resident) published on 22 June 2022 Submitted via Website
Overall Experience

My dear sister became a resident in Brook House Care Home just a couple of weeks ago and already I have seen a positive change in her demeanour and appearance. On our visits, we have witnessed the staff interaction with my sister and it has very much impressed me. I've seen photographs of her on social media from the Brook House Care Home website and they have filled my heart with joy seeing her and others participating in activities. It's such a worry knowing your loved one is away from home, in a strange place and she doesn't know why. I am very impressed that the staff treat the residents with respect and affection and try their best to keep them active. I would like to say a huge thank you to you all for doing your best for my sister. Kind Regards

Reply from Tanya Watson, Home Manager at Excelcare Brook House Care Home

Thank you so much for taking the time to leave this review. I will be sure to pass on your kind words to the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 March 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (4)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 01 Jun 2026

    Brook House Care Home is celebrating after receiving an overall rating of ‘Excellent’ in its recent PAMMS inspection. To achieve this rating, a care home must demonstrate exceptional standards across...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

Upcoming Events
  • 26 Aug 2026Organiser: Excelcare Brook House Care Home
  • 30 Sep 2026Organiser: Excelcare Brook House Care Home
  • 28 Oct 2026Organiser: Excelcare Brook House Care Home

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Brook House Care Home.

Meet the Team (1)

Maria-Loredana Mitulescu
Maria-Loredana MitulescuJob Title:Manager
With over 15 years' experience in health and social care, Maria-Loredana is passionate about creating a safe, supportive, and welcoming home where residents can thrive, and team members feel empowered to deliver exceptional person-centred care.

She is committed to continually improving the service at Brook House, ensuring every resident feels respected, valued, and truly at home, while fostering a positive culture where team members can flourish.

Outside of work, Maria-Loredana loves travelling, reading, listening to music, and discovering new cultures. A creative at heart, her son treasures a collection of poetry and paintings she created over 30 years ago.

Words she lives by: "Kindness costs nothing but means everything. Every day may not be good, but there is something good in every day."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Brook House Care Home to verify any information. View our terms and conditions. Excelcare Brook House Care Home has an Enhanced Service -more info.