






Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.
Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.
Brook House is divided in to four units...
Care Provided by Excelcare Brook House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Brook House Care Home for full pricing details and T&Cs.
Contact Excelcare Brook House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Barbosa Da Silva (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (35)
- Single Rooms with ensuite Wet Room (2)
Excelcare Brook House Care Home Reviews (77)
Excelcare Brook House Care Home has a Review Score of 9.8 (9.819) out of 10, based on 30 reviews in the last 2 years.
Over all time Excelcare Brook House Care Home has 77 reviews.
We are so grateful to everyone at Brook House, and cannot thank them enough for the kindness and care that Nanna received.
Thank you so much for your heartfelt review. It means the world to us to know that Brook House felt like a safe and welcoming place for your Nanna and your family. Were truly honoured to have been part of her journey and are grateful for the trust you placed in us. Your kind words about our teams care and compassion are deeply appreciatedwell be sure to share them with everyone here.
My late mother has been looked after very well, with such attention to her dignity and with such kindness throughout her stay. This review pertains to her last month and final days. The manager and her team went above and beyond their duties to ensure that mum has the appropriate medical and clinical care for her end of life at Brook House. So much kindness and compassion was afforded mum. The carers and manager were on duty 24/7 and ensured they engaged the district nurses & GP promptly - much effort was required by the team to ensure a good/excellent end of life experience for our mother - we are v.grateful
Thank you so much for your kind words. We're truly grateful for the trust you placed in us to care for your mother during such an important time. It means a lot to know our team's compassion and dedication made a difference. We'll be sure to share your message with everyone at Brook House.
Pleasant atmosphere, kind and helpful staff. Father contented being here.
Thank you so much for your kind words. We're delighted to hear your father feels content and comfortable here-it means a great deal to us. Creating a pleasant atmosphere and offering genuine care is at the heart of what we do, and your feedback is truly appreciated. I will ensure your positive comments are shared with the team.
Being a smaller care home meant we got to know the carers well - and they got to know mum. The atmosphere is very relaxed and the staff are friendly, kind, caring and always willing to help the residents and their families.
Mum's behaviour could be challenging at times but she was always treated with patience, kindness and respect. To know mum was safe, well cared for and had company was a weight off our minds and we are very grateful for the entire Brook House family
Thank you so much for taking the time to share this review about Mum's care at Brook House. I will ensure this is shared with the team.
A very well run facility under the manager. My parents were looked after brilliantly.
Thank you Ian for your kind works, we are so pleased your parents were looked after so brilliantly. The manager will share your positive feedback with the team.
I have found Brook House to be a very warm and friendly place. My partner has settled in well and enjoys most of the activities on offer. i have found the Staff to be very efficient and friendly. They are always conscious of preserving dignity and are very approachable when answering questions etc. As I live nearby I often visit and now feel part of the Brook Brook House family.
Thank you so much for your kind words and thoughtful feedback. Were delighted to hear that you and your partner feel so welcomed and supported at Brook House. Its wonderful to know that hes enjoying the activities and has settled in well.Our team works hard to create a warm, respectful, and...
I have totally confidence in Brook House. The new House Manager has made a great improvment.
Thank you so much for taking the time to complete a review. I will ensure your positives comments are shared with the team.
Dad took a while to settle but is now settled and happy to be living here. Room is always clean.
Thank you so much for taking the time to leave a review. I will ensure your positive comments are shared with the team and please do not hesitate to visit the manager at any time.
Brook House is a wonderful care home. My mother has been a resident nearly 3 years. I cannot express enough gratitude for the incredible compassionate care that my mother receives. The dedicated team of staff truly understand her needs and are always on the end of the phone, if I have any questions. Knowing that she is in such capable and caring hands gives me great peace of mind.
Thank you so much for taking the time to leave a review, I will ensure your positive comments are shared with the team.
The staff are incredibly kind, compassionate and attentive. They treat every resident with respect and dignity, taking the time to truly understand their needs and preferences.
Thank you for taking the time to complete a review for Brook House. I will ensure your positive feedback is shared with the team.
Our grandad stayed at the Brook House Care Home during November.The deputy manager was very helpful when arranging his stay. All carers have been very friendly and professional and he wouldn’t mind staying again in the future if necessary.
Thank you for taking the time to submit this review, it is very much appreciated, we will pass your comments on to the team and look forward to seeing your grandad again at Brook House.
Brook House is honestly one of the loveliest places you could ever leave a loved one in someone else's care. The staff work incredibly hard and do their absolute best to ensure every resident is completely cared for. They go above and beyond and look like they are having fun at the same time! I could not recommend this home enough, the deputy manager is outstanding and committed to providing the highest quality of care.
Thank you for taking the time to write a review about our home and your observations of the wonderful care team there towards you as a family member and your relative who was in our care. I will ensure we share your review with the team at Brook.
The team at Brook House Care Home were fantastic at caring for my mum during the time she stayed there. Without exception, the whole team are so caring and compassionate towards the residents. My mum had dementia which the team managed expertly. I wasn't local so unable to visit frequently but the team were great at keeping me informed and I could see the organised activities via social media. Liaison with the local GP and hospital was also excellent. It was a huge reassurance and comfort to the family that Mum was so well cared for.
Thank you for taking the time to submit a review and tell us how fantastic the team at Brook were whilst caring for your mum. I will ensure your feedback is passed to the team.
Putting my mum into a care home has been very stressful for the family, but the staff at Brook House helped enormously. They have been very caring and attentive to my mum. Nothing seems too much trouble. They look after her with dignity and respect. They take time to get to know Mum and to calm and reassure her when she seems distressed. Little things mean so much, like plaiting her hair, sitting with her and stroking/holding her hand. Thank you.
I needed a care home for respite following an injury in a road traffic accident. From my first approach, the tone of the response here was friendly and helpful and also pragmatic, as I had and still have no idea how long recovery will take. They were much more flexible than the other place I had contacted. The staff are really caring, which makes for a warm, homely atmosphere - everyone seems to have a serious commitment to doing a good job in all departments. For various reasons, I am room bound at present - so have not sampled activities yet or other facilities.
My mum has been in Brook House Care Home since the start of December 2022. Putting a parent into care is not an easy task. I was wracked with guilt and worry about getting her there because mum had always said she would never go into a home, but the staff here made the transition so easy and were brilliant from my initial visit, right through to the admittance day and ever since.
The admin staff are superb, calling to keep you informed as needed, thank you to them. Naturally, the other members of the care team are absolutely superb too, keeping residents busy, entertained, fed, and on top of whatever particular needs they have. I have seen them with my mum and with other residents and cannot fault them in any capacity.
I simply cannot express my gratitude enough to everyone at Brook House. You are all a credit to your profession and worthy of recognition and recommendation.
Thank you for such kind words, it is greatly appreciated.
Staff very accommodating and friendly. Rooms very good and clean.
My mum has been in Brooke house care home for more than six months and she has been well looked after. The staff are friendly and helpful. Mum likes her dinners. It may not have the most updated interior, however, the care my mum gets is great and I can’t fault the home or staff. Thank you.
Thank you for your lovely comments it means a lot to us all.
I have always found Brook House staff extremely helpful, caring and conscientious. They contact the doctor whenever necessary, keeping me informed of any medical issues. I commend Brook House and its wonderful staff who have battled with great compassion through the recent pandemic under immense pressure. Huge respect for them all!
Thank you for leaving us this lovely review - It means a lot to the whole team.
My dear sister became a resident in Brook House Care Home just a couple of weeks ago and already I have seen a positive change in her demeanour and appearance. On our visits, we have witnessed the staff interaction with my sister and it has very much impressed me. I've seen photographs of her on social media from the Brook House Care Home website and they have filled my heart with joy seeing her and others participating in activities. It's such a worry knowing your loved one is away from home, in a strange place and she doesn't know why. I am very impressed that the staff treat the residents with respect and affection and try their best to keep them active. I would like to say a huge thank you to you all for doing your best for my sister. Kind Regards
Thank you so much for taking the time to leave this review. I will be sure to pass on your kind words to the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (4)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 01 Jun 2026
Brook House Care Home is celebrating after receiving an overall rating of ‘Excellent’ in its recent PAMMS inspection. To achieve this rating, a care home must demonstrate exceptional standards across...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 26 Aug 2026Organiser: Excelcare Brook House Care Home
- 30 Sep 2026Organiser: Excelcare Brook House Care Home
- 28 Oct 2026Organiser: Excelcare Brook House Care Home
Accreditations
There are no accreditations posted yet for Excelcare Brook House Care Home.
Meet the Team (1)

She is committed to continually improving the service at Brook House, ensuring every resident feels respected, valued, and truly at home, while fostering a positive culture where team members can flourish.
Outside of work, Maria-Loredana loves travelling, reading, listening to music, and discovering new cultures. A creative at heart, her son treasures a collection of poetry and paintings she created over 30 years ago.
Words she lives by: "Kindness costs nothing but means everything. Every day may not be good, but there is something good in every day."
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