Brook House Care Home

45 Seymour Street, Cambridge CB1 3DJ
Review Us
9.7 60 Reviews
  • Brook House Care Home, Cambridge
Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.

Brook House is divided in to four units over two floors. All rooms are single occupancy. Two premier rooms have been fitted with en-suite facilities. Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floor is accessed by stairs or a lift.

Brook House provides -
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Brook House and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care
Show Brook House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Brook House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Single Rooms with Ensuite Wet Room (2)

Brook House Care Home Reviews (60)

9.7

Brook House Care Home has a Review Score of 9.7 (9.745) out of 10, based on 16 reviews in the last 2 years.
Over all time Brook House Care Home has 60 reviews.

Overall Experience
  • 49
  • 10
  • 1
  • 0
  • 0
Date Published
  • 60
  • 9
  • 13
  • 16
  • 44
Reviewer Connection to Brook House Care Home
  • 20
  • 15
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 60, showing 21-40
Review from M H (Daughter of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Brooke house care home for more than six months and she has been well looked after. The staff are friendly and helpful. Mum likes her dinners. It may not have the most updated interior, however, the care my mum gets is great and I can’t fault the home or staff. Thank you.
Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you for your lovely comments it means a lot to us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley D (Daughter of Resident) published on 25 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found Brook House staff extremely helpful, caring and conscientious. They contact the doctor whenever necessary, keeping me informed of any medical issues. I commend Brook House and its wonderful staff who have battled with great compassion through the recent pandemic under immense pressure.
Huge respect for them all!
Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you for leaving us this lovely review - It means a lot to the whole team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat B (Sister of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear sister became a resident in Brook House Care Home just a couple of weeks ago and already I have seen a positive change in her demeanour and appearance. On our visits, we have witnessed the staff interaction with my sister and it has very much impressed me. I've seen photographs of her on social
media from the Brook House Care Home website and they have filled my heart with joy seeing her and others participating in activities. It's such a worry knowing your loved one is away from home, in a strange place and she doesn't know why. I am very impressed that the staff treat the residents with respect and affection and try their best to keep them active. I would like to say a huge thank you to you all for doing your best for my sister. Kind Regards
Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you so much for taking the time to leave this review. I will be sure to pass on your kind words to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosemary R (Wife of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter and I attended the jubilee garden party and were so pleased we were able to and to meet some of the staff that previously we have only had telephone conversations with. The garden party was very well organised and it was a real pleasure to see the residents in a pleasant situation and enjoying
themselves and we hope there can be future occasions such as this. The music chosen was such an excellent choice, as most of the residents remembered the tunes from so long ago and it was just lovely to see them singing and dancing along in their way. The staff are so caring to both the residents and their families and this is made more evident in settings such as this. The staff obviously work very hard as in the almost eighteen months that my husband has been at the home, it is always very clean and tidy and we appreciate that this is not always so easy. Due to the nature of the illness, it's not always clear what is in their minds.
Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you so much for these kind words. We really do appreciate receiving comments like this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J V (Sister of Resident) assisted by family/friend published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are helpful and friendly. The meals are brilliant. Lovely garden. Plenty of areas to sit in the sun or shade. The room isn't big, but adequate for needs. The manager is friendly and approachable.
Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you so much for your kind words, we really appreciate them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P L (Son of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brookhouse, has always welcomed me when I've arrived for visiting. They have kept us informed of any medical problems as they have arisen and had them dealt with immediately by medical practitioners, accordingly. The staff are always pleasant and smiling and attend to mum's needs as efficiently as they
can. The home is clean and tidy most of the time, but the laundry is a bit of an issue, even though clothes are labelled, they end up in the wrong rooms and are screwed up. Mum's drawers are always in a mess, annoyingly.
Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you for taking the time to leave us such lovely comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dan G (Son of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team have always been very tentative, patient and caring with my mum who is certainly not always the easiest resident to care for. They also are always willing to help me make the best of the times I have to visit.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your lovely comments, they are much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S E (Son of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a dementia resident in Brook House. I would like to thank all the staff for all the hard work, dedication, and care they have shown, whilst looking after my mother since her arrival. Thank you for all the effort put in daily, in truly testing times.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words, it is much appreciated and we will share them with the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan J (Power of Attorney of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all of the team at Brook House who have worked so hard during this pandemic. The care and dedication to the residents has been above expectations. It must be difficult to provide this service with all the precautions and changes of guidelines which has been enormous. Keeping the residents
and visitors safe is priority, I believe they have and continue to do so. Their area set up for visual contact and two-way communication is so good and helps both the residents and visitors. A medal for the person who thought that up. Thanks again to all who keep our loved ones safe, comfortable and supplied with excellent meals.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words, they are much appreciated and will be shared with the team at Brook House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen B (Daughter of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff who look after my mum. She is bed-bound and the care she receives is amazing. I'm lucky mum is here. She has been in the care home for a long time now and her needs have changed along the way and are always met. She is warm and cosy and that is of great comfort to me. Whenever
I come in all staff including office and cleaners are helpful and friendly and always ask after my dad. The care home has such a good feel to it. I remember the social worker saying that when mum first came here, she wasn't wrong. You are all angels.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words they are much appreciated and will be shared with the team at Brook.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M A (Son of Resident) published on 30 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The office staff and carers are all very approachable, welcoming, kind and caring. The atmosphere here is always a very relaxed one and this contributes to all the residents feeling safe and secure. Not only do they look after my mother but when I call or visit I am made to feel part of the Brook House
family. My mother has always been full of praise for the wholesome and nutritious ‘hot’ meals. House communication with loved once’s is excellent and I am kept informed of even the slightest problem. I feel safe in the knowledge that they take good care of mum, reassuring her whenever she may feel anxious for any reason and they always do their best to sort out any issues quickly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G V (Son of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very pleased with the standards of care in Brook House. Very attentive, friendly staff, and the home is warm, clean and welcoming.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words; we really appreciate you taking the time to leave us a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M O (Son of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Brook House for over five years, and during that time, the excellent management, both former and current, and their team - including several staff members who have been there for the entire period - have provided consistently good care and shown great kindness to mum.
They have always gone above and beyond, especially during the past couple of years when sadly my mother has become totally bed-bound, and that's on top of all the additional problems that the pandemic must have brought to the workload. Very happy to recommend.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words; we really appreciate you taking the time to leave us a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeremy O (Son of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Brook House for over five years, having arrived at the home whilst still reasonably active. She is now in her late 90s and requires much more care and attention being very frail. Brook House has looked after her in an exemplary fashion through all the stages of her time
at the home, and great credit is due both to the current manager and staff and to their predecessors. I can speak for my whole family in saying we have been very impressed with the care she has received and are always confident of how well she is being looked after.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words; we really appreciate you taking the time to leave us a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E S (Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very content, would not hesitate to ask for assistance.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Niece of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very warm and friendly. I chose this home (rather than a more expensive one) because it has a homely feel and a lovely garden.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol W (Daughter of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the amazing care that the manager and her team give to my mum, I currently live in Spain and cannot visit my mum as much as I would like. It's so nice to know that she is being looked after by her extended family at Brook House.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words, we really appreciate you taking the time to leave us a review, we will pass your comments onto the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H B (Daughter of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Brook House for five years. She has been extremely happy and content there. Brook House is a clean well-presented home, very welcoming. The staff there really are amazing, so very kind and caring towards my mum. I can't thank them enough. They are always happy to listen
to any concerns I may have. My only concern is just how short-staffed they are which has been picked up on other reviews. Overall I would highly recommend Brook House.
Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words. We appreciate you taking the time to complete a review, your comments will be passed onto the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Initially, my mum was rather unsettled when she moved into Brook House, however, thanks to the care and support of her care staff she has become much more settled and seems happier in herself.
She also says they are often short-staffed but staff seem to manage well despite this, they should be applauded.
The
facilities, mum cannot control the heating in her room so can get too hot at night if it's on as she hates the heat (it must be worse for residents upstairs). She hasn't got her own toilet and has to use a commode, however, she has mental capacity and says despite the antiquated building she's happy with the care and doesn't want to move.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda K (Daughter of Resident) published on 30 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Brook House since September 2020. The staff are very caring and approachable and I can’t fault any aspect of their care and availability, even in the middle of the night when I have had occasion to contact them to check on my mum. They are second to none and I thank them sincerely
for the wonderful care and support they provide. Although this has no reflection on the care my mother is receiving inside the home, the outside is a disgrace. My mother looks out onto the back garden and due to hospital stays has spent a lot of time isolated in her room, and I mean weeks at a time for long periods. This area is unsafe for residents. What she looks out on is a miserable, overgrown garden which is overgrown with weeds, hasn’t got an ounce of colour, and is very depressing. Also, many dementia residents look out onto this garden and I don’t feel this outlook benefits their wellbeing or mental health. Come on Excelcare, get this sorted as a matter of priority!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Brook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Brook House Care Home is calculated as follows: ( (150 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 192 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brook House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

Manuela

Manuela Barbosa

Job Title: Manager

Manuela has worked in the UK for the last 7 years and for the majority of this time, she has been at Brook House Care Home.


Manuela joined as a Care Assistant, but through hard work and the completion of extra-curricular courses, she began to progress. First as a Team Leader, and then progressing to the Deputy Manager before becoming the manager in January 2025.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House Care Home to verify any information. View our terms and conditions. Brook House Care Home has an Enhanced Service - more info.