Excelcare Brook House Care Home

My mum was taken to the care home from Hospital and was made welcome from day one. the staff were always caring and had time for her even when busy and she was at times difficult and moody but staff always remained cheerful with her I cannot find fault of any kind with her stay and care given all staff and management I found to be first class :)

All of the elderly are treated brilliantly

Mum is well cared for and I know she is safe. The staff are excellent,friendly and amazingly calm and patient with the residents. I'd like a friend and family portal with activities and importantly for me a who who in the staff.

We are so grateful to everyone at Brook House, and cannot thank them enough for the kindness and care that Nanna received.

My late mother has been looked after very well, with such attention to her dignity and with such kindness throughout her stay. This review pertains to her last month and final days. The manager and her team went above and beyond their duties to ensure that mum has the appropriate medical and clinical care for her end of life at Brook House. So much kindness and compassion was afforded mum. The carers and manager were on duty 24/7 and ensured they engaged the district nurses & GP promptly - much effort was required by the team to ensure a good/excellent end of life experience for our mother - we are v.grateful

Pleasant atmosphere, kind and helpful staff. Father contented being here.

Mum's behaviour could be challenging at times but she was always treated with patience, kindness and respect. To know mum was safe, well cared for and had company was a weight off our minds and we are very grateful for the entire Brook House family

A very well run facility under the manager. My parents were looked after brilliantly.

I have found Brook House to be a very warm and friendly place. My partner has settled in well and enjoys most of the activities on offer. i have found the Staff to be very efficient and friendly. They are always conscious of preserving dignity and are very approachable when answering questions etc. As I live nearby I often visit and now feel part of the Brook Brook House family.

I have totally confidence in Brook House. The new House Manager has made a great improvment.

Dad took a while to settle but is now settled and happy to be living here. Room is always clean.

Brook House is a wonderful care home. My mother has been a resident nearly 3 years. I cannot express enough gratitude for the incredible compassionate care that my mother receives. The dedicated team of staff truly understand her needs and are always on the end of the phone, if I have any questions. Knowing that she is in such capable and caring hands gives me great peace of mind.

The staff are incredibly kind, compassionate and attentive. They treat every resident with respect and dignity, taking the time to truly understand their needs and preferences.

Our grandad stayed at the Brook House Care Home during November.The deputy manager was very helpful when arranging his stay. All carers have been very friendly and professional and he wouldn’t mind staying again in the future if necessary.

Brook House is honestly one of the loveliest places you could ever leave a loved one in someone else's care. The staff work incredibly hard and do their absolute best to ensure every resident is completely cared for. They go above and beyond and look like they are having fun at the same time! I could not recommend this home enough, the deputy manager is outstanding and committed to providing the highest quality of care.

The team at Brook House Care Home were fantastic at caring for my mum during the time she stayed there. Without exception, the whole team are so caring and compassionate towards the residents. My mum had dementia which the team managed expertly. I wasn't local so unable to visit frequently but the team were great at keeping me informed and I could see the organised activities via social media. Liaison with the local GP and hospital was also excellent. It was a huge reassurance and comfort to the family that Mum was so well cared for.

Putting my mum into a care home has been very stressful for the family, but the staff at Brook House helped enormously. They have been very caring and attentive to my mum. Nothing seems too much trouble. They look after her with dignity and respect. They take time to get to know Mum and to calm and reassure her when she seems distressed. Little things mean so much, like plaiting her hair, sitting with her and stroking/holding her hand. Thank you.

I needed a care home for respite following an injury in a road traffic accident. From my first approach, the tone of the response here was friendly and helpful and also pragmatic, as I had and still have no idea how long recovery will take. They were much more flexible than the other place I had contacted. The staff are really caring, which makes for a warm, homely atmosphere - everyone seems to have a serious commitment to doing a good job in all departments. For various reasons, I am room bound at present - so have not sampled activities yet or other facilities.

My mum has been in Brook House Care Home since the start of December 2022. Putting a parent into care is not an easy task. I was wracked with guilt and worry about getting her there because mum had always said she would never go into a home, but the staff here made the transition so easy and were brilliant from my initial visit, right through to the admittance day and ever since.

The admin staff are superb, calling to keep you informed as needed, thank you to them. Naturally, the other members of the care team are absolutely superb too, keeping residents busy, entertained, fed, and on top of whatever particular needs they have. I have seen them with my mum and with other residents and cannot fault them in any capacity.

I simply cannot express my gratitude enough to everyone at Brook House. You are all a credit to your profession and worthy of recognition and recommendation.

Staff very accommodating and friendly. Rooms very good and clean.