Submit a Review for Excelcare Brook House Care Home
45 Seymour Street, Cambridge, CB1 3DJ
View full details of Excelcare Brook House Care HomeLatest Reviews for Excelcare Brook House Care Home
25 February 2026
i did visit brook house two times in this month and last month. i felt it is the good care home that values the residents and the visitors. i appreciate the effort of the staff and management. wonderful experience
17 February 2026
I recently visited this care home and was genuinely impressed. The environment is beautiful, clean, well-maintained, and thoughtfully designed to feel comfortable and homely rather than clinical. What stood out the most was the staff. Every member of the team I encountered was friendly, welcoming,
and attentive. They clearly care deeply about the residents and treat them with kindness, dignity, and respect. I would not hesitate to recommend this care home to anyone looking for a safe, caring, and pleasant place for their loved ones.
11 February 2026
The care home provides high-quality, compassionate, and person-centred care. Staff are professional, kind, and attentive, creating a safe, clean, and welcoming environment. Communication with families is effective, and residents are treated with dignity and respect. The care home is highly
recommended for its excellent standards of care.
05 February 2026
My sister has been in Brook House for two weeks. I have found the staff to be very helpful and happy, always welcoming. When I leave my sister, I know she is in good hands. The manager is always on hand to give us an update, nothing is too much trouble for her. She is really nice. Overall, I am very
happy with the way my sister is being looked after. Brook House is a really nice care home.
30 January 2026
I am very happy with my husband living at Brook House. All the staff are friendly and caring and I know they always have his best interests at heart.
29 January 2026
My old friend was really struggling to live alone in the community but Brook House has really provided a positive alternative.
Always looking well groomed and receiving sensitive care, I know that my friend is safe and well supported.
There is excellent leadership here.
29 January 2026
Just got back from an amazing visit to Brook house Care Home with my friend. The staff were super warm and welcoming, and the residents seemed to be having the time of their lives . We had a great chat with some of them, and it clear they receive top-notch care .The facilities were clean and cozy,
and the staff looked really engaging . Well done to the team for creating such a lovely atmosphere! Would definitely recommend to my friends.
27 January 2026
I have been to Brook house recently with my friends family and I found this place is a good welcoming environment. I could find out that the people living here are so happy and like to stay there. I do appreciate the effort of the staff and management.
22 December 2025
I am resident living in brook, getting well cared and team is helping me in everything. Very happy to be in brook
22 December 2025
The staff at this care home are very kind, patient and supportive. They treat resident with respect and make sure everyone feel comfortable and safe. The environment is clean, calm and welcoming. Communication with families is good, and team is always willing to help with any concern. Overall, it is
a caring place where residents are well looked after.
22 December 2025
The staff always seem cheerful and ready to help. The cleanliness of Brook House is very good; it is bright and welcoming.
The care Mum has received has been excellent. I was concerned about 'putting her in a home' after 90+ years of independence but the friendly atmosphere and the professional
24hr care have made it the right choice for both of us.
Particular thanks to the management team who arrange activities and events for letting Mum take part and feel a valued part of the Brook House family.
22 December 2025
The staff at Brook House are incredibly caring. They genuinely look after residents as if they were family. There is always a welcoming and friendly atmosphere in the home. Mum feels secure and enjoys the activities that are arranged. Staff communicate well with families when there is an issue
and there are lots of cheery greetings when I visit.
17 December 2025
It is the people at Brook House that really make it a caring home. The team put great effort into every moment from keeping things running smoothly in the everyday care and proactively addressing the needs of the residents, to the celebrations - seasonal decorations and events, birthdays, games and
other activities. The garden and communal areas as well as the dog and cat that live onsite certainly enhance the environment. We visit our neighbour most weeks since he moved into the home earlier this year - at that time fragile, anxious, and with a number of health concerns. Over time we've seen him find his feet, feel more at ease, have health issues addressed, build trust and confidence, and start to make friends with other residents. The staff go out of their way to accommodate any requests during visits and ideas to improve his experience that we might have. A big thanks in particular to Manuela for always bringing a smile, compassion, professionalism, team stewardship, hospitality.
11 September 2025
My mum was taken to the care home from Hospital and was made welcome from day one. the staff were always caring and had time for her even when busy and she was at times difficult and moody but staff always remained cheerful with her I cannot find fault of any kind with her stay and care given all
staff and management I found to be first class :)
02 September 2025
Really good care home.Really nice staff They are really good with residents
Great activity for residents
Lovely garden for summer
Staff very helpful all the times if I need something
All of the elderly are treated brilliantly
02 September 2025
Mum is well cared for and I know she is safe. The staff are excellent,friendly and amazingly calm and patient with the residents. I'd like a friend and family portal with activities and importantly for me a who who in the staff.
02 September 2025
As a family, we are so pleased that we chose Brook House for my Nanna following on from her dementia diagnosis. Nanna was a resident at Brook House for over two years, and in that time she, and we, all got to know the team well. The atmosphere at Brook House is very welcoming and relaxed, and the
staff are friendly, caring and always happy to help the residents and their families/friends. Nanna being a resident at Brook House meant that she was always safe, warm, had company, and looked after which allowed us to spend time with her as family. Nanna could sometimes be difficult and uncooperative, but the staff were always patient, kind and respectful, even when she was giving them an earful!
We are so grateful to everyone at Brook House, and cannot thank them enough for the kindness and care that Nanna received.
28 August 2025
My late mother has been looked after very well, with such attention to her dignity and with such kindness throughout her stay. This review pertains to her last month and final days. The manager and her team went above and beyond their duties to ensure that mum has the appropriate medical and
clinical care for her end of life at Brook House. So much kindness and compassion was afforded mum. The carers and manager were on duty 24/7 and ensured they engaged the district nurses & GP promptly - much effort was required by the team to ensure a good/excellent end of life experience for our mother - we are v.grateful
20 August 2025
Pleasant atmosphere, kind and helpful staff. Father contented being here.
15 August 2025
I'm so glad we chose Brook House for mum following her dementia diagnosis.
Being a smaller care home meant we got to know the carers well - and they got to know mum. The atmosphere is very relaxed and the staff are friendly, kind, caring and always willing to help the residents and their families.
Mum's behaviour could be challenging at times but she was always treated with patience, kindness and respect. To know mum was safe, well cared for and had company was a weight off our minds and we are very grateful for the entire Brook House family
Latest Reviews for Excelcare Brook House Care Home
25 February 2026
i did visit brook house two times in this month and last month. i felt it is the good care home that values the residents and the visitors. i appreciate the effort of the staff and management. wonderful experience
17 February 2026
I recently visited this care home and was genuinely impressed. The environment is beautiful, clean, well-maintained, and thoughtfully designed to feel comfortable and homely rather than clinical. What stood out the most was the staff. Every member of the team I encountered was friendly, welcoming,
and attentive. They clearly care deeply about the residents and treat them with kindness, dignity, and respect. I would not hesitate to recommend this care home to anyone looking for a safe, caring, and pleasant place for their loved ones.
11 February 2026
The care home provides high-quality, compassionate, and person-centred care. Staff are professional, kind, and attentive, creating a safe, clean, and welcoming environment. Communication with families is effective, and residents are treated with dignity and respect. The care home is highly
recommended for its excellent standards of care.
05 February 2026
My sister has been in Brook House for two weeks. I have found the staff to be very helpful and happy, always welcoming. When I leave my sister, I know she is in good hands. The manager is always on hand to give us an update, nothing is too much trouble for her. She is really nice. Overall, I am very
happy with the way my sister is being looked after. Brook House is a really nice care home.
30 January 2026
I am very happy with my husband living at Brook House. All the staff are friendly and caring and I know they always have his best interests at heart.
29 January 2026
My old friend was really struggling to live alone in the community but Brook House has really provided a positive alternative.
Always looking well groomed and receiving sensitive care, I know that my friend is safe and well supported.
There is excellent leadership here.
29 January 2026
Just got back from an amazing visit to Brook house Care Home with my friend. The staff were super warm and welcoming, and the residents seemed to be having the time of their lives . We had a great chat with some of them, and it clear they receive top-notch care .The facilities were clean and cozy,
and the staff looked really engaging . Well done to the team for creating such a lovely atmosphere! Would definitely recommend to my friends.
27 January 2026
I have been to Brook house recently with my friends family and I found this place is a good welcoming environment. I could find out that the people living here are so happy and like to stay there. I do appreciate the effort of the staff and management.
22 December 2025
I am resident living in brook, getting well cared and team is helping me in everything. Very happy to be in brook
22 December 2025
The staff at this care home are very kind, patient and supportive. They treat resident with respect and make sure everyone feel comfortable and safe. The environment is clean, calm and welcoming. Communication with families is good, and team is always willing to help with any concern. Overall, it is
a caring place where residents are well looked after.
22 December 2025
The staff always seem cheerful and ready to help. The cleanliness of Brook House is very good; it is bright and welcoming.
The care Mum has received has been excellent. I was concerned about 'putting her in a home' after 90+ years of independence but the friendly atmosphere and the professional
24hr care have made it the right choice for both of us.
Particular thanks to the management team who arrange activities and events for letting Mum take part and feel a valued part of the Brook House family.
22 December 2025
The staff at Brook House are incredibly caring. They genuinely look after residents as if they were family. There is always a welcoming and friendly atmosphere in the home. Mum feels secure and enjoys the activities that are arranged. Staff communicate well with families when there is an issue
and there are lots of cheery greetings when I visit.
17 December 2025
It is the people at Brook House that really make it a caring home. The team put great effort into every moment from keeping things running smoothly in the everyday care and proactively addressing the needs of the residents, to the celebrations - seasonal decorations and events, birthdays, games and
other activities. The garden and communal areas as well as the dog and cat that live onsite certainly enhance the environment. We visit our neighbour most weeks since he moved into the home earlier this year - at that time fragile, anxious, and with a number of health concerns. Over time we've seen him find his feet, feel more at ease, have health issues addressed, build trust and confidence, and start to make friends with other residents. The staff go out of their way to accommodate any requests during visits and ideas to improve his experience that we might have. A big thanks in particular to Manuela for always bringing a smile, compassion, professionalism, team stewardship, hospitality.
11 September 2025
My mum was taken to the care home from Hospital and was made welcome from day one. the staff were always caring and had time for her even when busy and she was at times difficult and moody but staff always remained cheerful with her I cannot find fault of any kind with her stay and care given all
staff and management I found to be first class :)
02 September 2025
Really good care home.Really nice staff They are really good with residents
Great activity for residents
Lovely garden for summer
Staff very helpful all the times if I need something
All of the elderly are treated brilliantly
02 September 2025
Mum is well cared for and I know she is safe. The staff are excellent,friendly and amazingly calm and patient with the residents. I'd like a friend and family portal with activities and importantly for me a who who in the staff.
02 September 2025
As a family, we are so pleased that we chose Brook House for my Nanna following on from her dementia diagnosis. Nanna was a resident at Brook House for over two years, and in that time she, and we, all got to know the team well. The atmosphere at Brook House is very welcoming and relaxed, and the
staff are friendly, caring and always happy to help the residents and their families/friends. Nanna being a resident at Brook House meant that she was always safe, warm, had company, and looked after which allowed us to spend time with her as family. Nanna could sometimes be difficult and uncooperative, but the staff were always patient, kind and respectful, even when she was giving them an earful!
We are so grateful to everyone at Brook House, and cannot thank them enough for the kindness and care that Nanna received.
28 August 2025
My late mother has been looked after very well, with such attention to her dignity and with such kindness throughout her stay. This review pertains to her last month and final days. The manager and her team went above and beyond their duties to ensure that mum has the appropriate medical and
clinical care for her end of life at Brook House. So much kindness and compassion was afforded mum. The carers and manager were on duty 24/7 and ensured they engaged the district nurses & GP promptly - much effort was required by the team to ensure a good/excellent end of life experience for our mother - we are v.grateful
20 August 2025
Pleasant atmosphere, kind and helpful staff. Father contented being here.
15 August 2025
I'm so glad we chose Brook House for mum following her dementia diagnosis.
Being a smaller care home meant we got to know the carers well - and they got to know mum. The atmosphere is very relaxed and the staff are friendly, kind, caring and always willing to help the residents and their families.
Mum's behaviour could be challenging at times but she was always treated with patience, kindness and respect. To know mum was safe, well cared for and had company was a weight off our minds and we are very grateful for the entire Brook House family