Excelcare Abbot Care Home

Susan joined the Abbot Care Home team in March 2025 and was appointed Home Manager in July 2025, bringing over 34 years of experience in the adult health and social care sector. She specialises in caring for older people, including those living with dementia, and has extensive experience across nursing, residential, palliative, day-care, and domiciliary care services.

Passionate about delivering high-quality, person-centred care, Susan works closely with residents, their families, and the care home team to ensure expectations are met and the highest standards of care are maintained. Her dedication, expertise, and compassionate approach make her an invaluable leader within the Abbot Care Home community.

Rubby joined Abbot Care Home as a Care Manager in November 2025. She is a registered nurse and midwife by profession, known for her compassionate, kind, and caring nature. Before coming to England, Rubby spent 15 years as a clinical instructor in the Philippines, training and mentoring nursing students while providing high-quality patient care.

With extensive clinical experience and strong leadership skills, Rubby is dedicated to ensuring the highest standards of care for all residents. She works closely with her team to create a safe, supportive, and welcoming environment where residents feel valued, respected, and cared for. Rubby’s commitment to excellence, empathy, and professionalism makes her an integral part of the Abbot Care Home community.

Sibongile is a Registered General Nurse with over five years of professional experience working in England. She began her nursing career in 2021 and has since developed a strong passion for delivering safe, compassionate, and high-quality care.

In November 2022, I progressed into the role of Care Manager within a nursing home setting, where I oversee care delivery, support staff development, and ensure services meet regulatory and professional standards. I am highly goal-oriented and take great pride in seeing positive outcomes achieved through well-planned, person-centred care.

I find genuine fulfilment in leading teams to deliver quality care that enhances dignity, independence, and overall well-being for those we support.

As the Clinical Lead at our care home, I am passionate about supporting both residents and colleagues to achieve the highest standards of care. Having successfully been appointed to this role in June 2026, I am excited to begin this new chapter, working closely with the team to promote person-centred care, clinical excellence, and a positive environment where residents feel safe, respected, and valued.

I have worked as a nurse in the UK for over three years, caring for older adults with compassion, professionalism, and dedication. Throughout my career, I have gained experience in medication management, wound care, dementia care, patient advocacy, and mentoring junior team members. These experiences have helped shape my leadership approach and prepared me to support both residents and staff in my role as Clinical Lead.

One of the most rewarding parts of my work is seeing the difference that quality care can make in someone's life. Whether it is helping a resident take part in an activity, supporting them to maintain their independence, or simply providing reassurance and encouragement, it is always rewarding to see them smile and feel confident in their daily lives.

Outside of work, I enjoy going to the gym, listening to music, reading mystery and detective novels, and spending quality time with my family.

I am very proud to have been a part of the Excelcare team since 2010, initially working within the Essex Regional Team as the Administration Partner across the eleven homes in the Essex Region. During this time, I was honoured to receive annual awards for three of those years. In March 2025, I was given the exciting opportunity to join Abbot Care Home as the Hospitality Manager. My role involves managing all hospitality services to ensure that the people living in the home enjoy a welcoming, comfortable, and enjoyable environment. I focus on the quality of meals, housekeeping, and providing an overall excellent experience for those who live there.

With extensive experience in Catering and Housekeeping management, I am dedicated to delivering exceptional customer service. I am passionate about creating a warm, homely atmosphere that enhances the lives of the people we care for and their families.

I am the proud owner of two rescue dogs and, more recently, a campervan. I look forward to exploring new places with my four-legged companions. In my spare time, I enjoy crafts, cooking, reading, and spending time with my family and friends.

Behind every safe, comfortable, and welcoming care home is someone who makes sure everything runs smoothly and at Abbot Care Home, that person is Idajet Verca ( known as Ishmael)

Idajet joined Excelcare in 2005, bringing years of experience, practical knowledge, and a calm, reliable approach. Since 2016, he has overseen maintenance at Abbot Care Home, playing a vital role in ensuring the home is safe, well-maintained, and fully compliant at all times.

What truly sets Idajet apart is his dedication and pride in his work. He consistently goes above and beyond, responding promptly to issues, maintaining high standards, and always keeping residents’ comfort and safety at the heart of everything he does. His attention to detail and proactive approach mean problems are often resolved before they are even noticed.

We are proud to have Idajet as part of the Abbot Care Home and Excelcare family.

Lauren joined Abbot Care Home as Home Administrator in March 2025. She ensures the smooth running of the office, supporting both team members and residents with efficiency and a friendly approach. Lauren enjoys keeping everything organised and making sure everyone has what they need to do their best work.

She brings excellent skills in organisation, time management, data management, and event coordination, and enjoys problem-solving and streamlining office processes to make the home run smoothly.

Outside of work, Lauren loves spending time with her family and children, taking long country walks, visiting the seaside where her parents live, and exploring boutique shops and coffee spots.

I am the first point of contact for residents, families, and visitors, and I take pride in creating a warm and welcoming atmosphere. I enjoy helping people feel comfortable and supported from the moment they arrive, whether answering calls, coordinating appointments, or assisting with enquiries.

I bring excellent communication and interpersonal skills, strong organisational abilities, and a friendly, professional approach to managing the front desk. I also enjoy supporting events and activities around the home, helping to make life at the care home engaging and enjoyable for residents.

Outside of work, I love travelling both in the UK and abroad, spending time with my family, and reading. I am also a keen genealogist, enjoy horse riding, and love learning new languages.

Anna joined Excelcare in November 2025 and works closely with her fellow receptionists to ensure a welcoming and professional first impression for everyone who enters the home. She meets and greets all visitors, handles calls and enquiries, and ensures the reception area runs smoothly and efficiently.

Anna is known for her friendly and approachable nature, strong organisational skills, and ability to manage multiple tasks with calm and professionalism. She takes pride in supporting both residents and staff, helping to create a comfortable, safe, and well-organised environment where everyone feels valued.

I have been a nurse for over 8 years and value the importance of compassionate and person-centred care. I enjoy working with older adults and incorporating effective teamwork to ensure the people who live in our home feel safe, valued, supported, and are receiving the best care possible.

Patient advocacy, Critical thinking, Dementia care, Wound care, Medication management and mentoring of junior team members.

Outside of work, I love to spend time with family and friends, attend musical events, paint, go sightseeing, and explore new recipes and cuisines.

Angela joined Excelcare in September 2025 as part of the Lifestyle team. In her role as a Lifestyle Coordinator, Angela is dedicated to enhancing the quality of life for residents by supporting meaningful, enjoyable, and purposeful daily experiences.

Working closely with residents and their families, Angela helps plan and deliver a structured programme of activities and outings that reflect individual interests, abilities, and personal histories. She believes that staying active, socially connected, and engaged is vital to well-being and takes pride in creating opportunities that promote choice, independence, and enjoyment.

Angela is passionate about getting to know each person as an individual and ensuring that everyone feels included, valued, and able to continue doing the things that matter most to them.

Lauretta is a dedicated and passionate Hostess at Abbot Care Home, with over 12 years of experience in the care sector. For the past three years, Lauretta has proudly worked as a hostess in the prestigious Jubilee Suite, where she combines her love for hospitality with a strong commitment to resident wellbeing.

Lauretta takes great pride in creating a welcoming, comfortable, and well-presented environment for residents and visitors alike. Her attention to detail, professionalism, and friendly manner help build warm, trusting relationships with residents and their families. Whether she is serving meals, tidying rooms, chatting with residents, or sharing a laugh, Lauretta always strives to make every moment meaningful.

Her dedication and consistency have been recognised with Employee of the Month awards three times in 2025, reflecting her strong work ethic and positive impact within the home.

Lauretta is proud to be part of a caring and supportive team at Abbot Care Home and is grateful for the opportunity to make a difference every day in a role she truly loves.

Martha is a dedicated Hospitality Hostess in the Premium Suite at Abbot Care Home, proudly working within the prestigious Jubilee Suite. She is committed to creating a warm, safe, and welcoming environment where residents and their families feel supported, valued, and at ease.

Martha ensures that every resident experiences the highest standards of care and hospitality, always promoting dignity, comfort, and a strong sense of community throughout the home. Her calm, caring approach helps foster positive relationships and contributes to a relaxed and uplifting atmosphere.

Martha is passionate about creating meaningful opportunities that encourage interaction, build connections, and enrich the daily lives of residents. She enjoys bringing people together and helping to create memorable moments that enhance wellbeing and happiness.