What types of Care is Abbot Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Abbot Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbot Care Home to the centre of Harlow?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Abbot Care Home, Partridge Road, Harlow, Essex CM18 6TD

Review from Jacqueline E (Sister of Resident) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience

My brother has been a resident for a year now at the care home. There is always a good welcome and atmosphere within the home. There are plenty of daily organised activities. Any concerns are picked up and acted on promptly, with good communication. I have found the care staff on my brother's unit to

be exceptional.

Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member of Abbot care home, Thank you so much for your kind words. We're delighted to hear that your brother has settled in well and that you've felt welcomed each time you visit. Our team works hard to create a positive atmosphere, provide engaging activities, and respond promptly to any concerns, so it's wonderful to know this is recognised. We will make sure to pass on your praise to the care staff on your brother's unit, the team will be thrilled to hear your feedback. Your support means a great deal to us. Best wishes from myself and all the team at Abbot care home.

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Review from Michelle H (Daughter of Resident) published on 11 August 2025
Submitted via Website • Report

Overall Experience

My Mum spent the last several months of her life at Abbot Care Home, from October 2024 until May 2025 after being placed there for end of life care. I cannot thank the staff enough. My Mum knew she was loved and cared for by the staff, I would visit daily and I saw the relationships built between my

Mum and all the staff (and I mean all the staff) from the carers, nurses, domestics, managers, activities staff.

She was always treated with dignity and respect, she was happy and always had a smile for them, or a little nickname, nothing was too much trouble. Sadly we lost Mum in May this year, but when other charities or company's say they are there for you, but they aren't. It is different with Abbot Care Home, we the family still matter, they check to see how we are doing.

If you are looking for a care home for long term care or respite care, from my experience I would recommend them and the staff who work there.

Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member of Abbot care home, Thank you so much for taking the time to share such heartfelt words about your mum's time with us at Abbot Care Home. It was truly a privilege to care for her and to get to know you and your family over those months. We are deeply touched to hear that your mum felt loved, respected, and happy here, and that you were able to witness those bonds first-hand. Our team strives to provide not only the highest standard of care but also genuine warmth and connection, both to our residents and their families. We are so sorry for your loss, and we want you to know that you will always remain part of the Abbot Care Home family. We will continue to be here for you whenever you need us. With warmest regards From all the team at Abbot's care home.

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Review from Adam M (Resident) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience

Excellent service and staff all 100%.

Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you so much for your kind words, We are pleased to hear of your excellent experiences and that our staff meet your expectations. Your feedback means a lot and motivates us to keep delivering great service. Thank you once again.

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Review from Linda S (Respite Resident) published on 23 July 2025
Submitted via Postal Card • Report

Overall Experience

Enjoyed my stay, great staff.

Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you for your kind words, We're so glad to hear you enjoyed your stay and that our staff made a positive impression. We wish you all the best, feel free to stay in touch and visit us anytime you like, the team sends their love.

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Review from Terry L (Daughter of Resident) published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience

My last review was in Feb 2023 when Mum was a very new resident in KFI unit. Now, over 2 years later, I am really pleased to say she's still as happy, now, as she was then. Care is still excellent. She is treated with much kindness and dignity. She enjoys the food and although she does not attend any

activities, she enjoys the times activities staff pop in for a chat with her. One thing I feel would improve KFI unit is a dishwasher. I think it would be far more hygienic and also save already overworked and busy carers some valuable time.

Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member Thank you so much for taking the time to share such kind and thoughtful feedback, it truly means a lot to all of us .We're so pleased to hear that your mum is still as happy now as she was when she first arrived, it's the best reassurance we could hope for. Knowing she feels comfortable, respected, and well cared for is exactly what we strive for every day. It's lovely to hear that she enjoys the food and appreciates the friendly chats with our activities team. Even the smallest interactions can make a big difference, and it's heartening to know they brighten her day. We also appreciate you raising the suggestion about installing a dishwasher in the unit. At present, dishes from KFI are taken to the main kitchen for cleaning, as space within the unit itself is quite limited. However, we absolutely understand your concerns around hygiene and staff time, and we will be following this up to see if there are any potential options or improvements. Best wishes

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Review from Angela P (Sister of Resident) published on 9 July 2025
Submitted via Website • Report

Overall Experience

Since the day my brother went into Abbott Care Home, Kingfisher 2 Unit I have nothing but praise for this wonderful Home. Everyone of the staff have been just incredible. Always very professional, patient, kind and caring to him and to us as a family whenever we visited. The communication has been

brilliant which was very important as we live a long way from the area and whenever I contacted them they always made me feel my brother was a special person in his own right, not just another resident. Nothing was too much trouble and we took great comfort knowing he was being cared for so wonderfully. . We will always be indebted to you and I can honestly say we would not have wanted him to be anywhere else for this last stage of his earthly journey. I can't recommend you highly enough. A heartfelt "thank you" for everything.

Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member,Thank you so much for your incredibly kind and heartfelt message, your words truly moved us, and we feel honoured to have been part of your brother's journey. It means so much to hear that the care he received at Kingfisher 2 brought comfort and peace to both him and your family. Our team always strives to treat every resident as the unique and valued individual they are, and knowing that this came through to you, especially from a distance means everything to us.We understand how important strong communication is, particularly when families are far away, and we're so glad we could offer reassurance and support during that time. It was a privilege to care for your brother, and we will remember him fondly.On behalf of the entire team, thank you again for your trust, your kind words, and for allowing us to be part of his final chapter. We wish you and your family continued strength and comfort.With warmest regardsFrom all the Abbot care home team.

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Review from D A (Daughter of Resident) published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience

Absolutely wonderful, the staff are so dedicated and the attention to detail from them is second to none. Cannot praise this care home enough.

Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member, Thank you so much for your kind and generous words., it truly means the world to our team to hear such positive feedback.We are incredibly proud of our dedicated staff and the care they provide each day, and knowing their efforts have made such a meaningful impact is both uplifting and encouraging. Your praise and support remind us why we do what we do.Thank you again for taking the time to share your thoughts, it's a real joy to care for your loved one, and we're always here if you ever need anything.Best wishes.

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Review from D A (Daughter of Resident) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience

Our mum has been in Abbot Care Home since approx feb this year. First on Jubilee, now on King Fisher 1. I can honestly say that this Care home is second to none, from ensuring the building is bright and welcoming reception to every member of staff. The activities are varied and the care and love shown

to Mum is outstanding. Cannot recommend this home highly enough. Bravo! Keep up the good work.

Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member, Thank you so much for your kind and uplifting message, it truly means a great deal to all of us here at Abbott Care Home.We're so pleased to hear that your mum has settled in well and that you've had such a positive experience across both Jubilee and Kingfisher 1. Our aim is always to create a warm, welcoming environment where every resident feels cared for, valued, safe, and your words are a wonderful reflection of that goal.We're especially glad to hear your mum is enjoying the activities and that the love and care we strive to provide each day are being felt and appreciated. Feedback like yours is incredibly encouraging and reminds our team why they do what they do.Thank you again for your support and trust, we'll be sure to share your kind words with the wider team, they'll be absolutely delighted.Best wishes From all the Abbot care home team.

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Review from Christine A (Daughter-in-law of Resident) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience

The staff are excellent when consistent. Staff absence and holidays can't be helped but would be so much better as new staff don't always know the residents' needs. The food is lovely and a wide range of choice. Mum is very happy here.

Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member,Thank you for taking the time to share your feedback, it's genuinely appreciated.We're so pleased to hear that your mum is happy here, and that you've found the food and menu options to be enjoyable and varied. It's always encouraging to know our efforts are making a positive difference.We also appreciate your honest comments regarding staff consistency, you're absolutely right, continuity of care is so important, especially when it comes to understanding each resident's individual needs. While some staff absences due to holidays or unforeseen circumstances are unavoidable, we are continually working to ensure all team members, new or covering, are as well, informed and prepared as possible to provide the same high standard of care.Your feedback helps us to reflect and improve, and we thank you sincerely for raising it in such a constructive way.Best wishes From all the team at Abbot care home.

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Review from Karen D (Daughter of Resident) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience

Felt thoroughly welcomed from the start. The team looked after me and chatted. The food was plentiful and tasty. This team also kept my evening sandwich meals for a later time to suit me. The activities were varied and interesting. The activities lady was really friendly. The team in the Jubilee suite

looked after me so well. Especially one of the staff who is a diamond. Thanks for looking after mum.

Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member,Thank you so much for your lovely message, we're truly delighted to hear that you felt so welcomed and well cared for during your time with us.It's wonderful to know that the team on Jubilee Suite made such a positive impression, from the friendly chats to the thoughtful touches like saving your evening sandwiches to suit your routine. We're also glad you enjoyed the food and found the activities engaging and enjoyable. We'll be sure to pass on your kind words to our lifestyle coordinator and the whole team, they'll be thrilled to hear this.Your special mention of one of our staff as "a diamond" really touched us, and we'll make sure that recognition is shared with the team, they certainly deserve it.Thank you again for your kind words and for trusting us to look after your mum. It's a privilege to care for her, and we're so glad your experience reflected the love and dedication our team puts into their work every day.Best wishesFrom all the team AT Abbot's.

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Review from Margaret R (Resident) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience

People get more value for money than me. Because at the moment, I can do a lot for myself, including helping others. Food and laundry have improved, awaiting a special monthly room clean. Daytime care is excellent. Nighttime varies. I can't find any fault with my care. There are faults, but they don't

affect me.

Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you so much for taking the time to share your honest and thoughtful feedback.We're really pleased to hear that you feel well cared for and that you're happy with the improvements in food and laundry services. It's also great to know you value the excellent daytime care, our team works hard to ensure all residents feel safe, supported, and respected throughout the day.We appreciate your patience as we continue working on delivering the special monthly room cleans, and we're grateful for your understanding regarding variations in night care. Please know we're always reviewing our practices to ensure consistency across all shifts.Your ability to remain independent and even support others is something we truly admire. We also appreciate your insight that, while there may be areas for improvement, they don't impact your own care. Still, your observations are valuable to us as we continue striving to improve the experience for everyone.Best wishesAll team at Abbot

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Review from Terry V (Son of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience

The carers and nurses are exceptional with 100% professionalism and compassion to my father. Nothing is ever too much trouble and always done with a caring smile.

Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you so much for your kind and thoughtful words, we're truly grateful for your feedback.It means a great deal to hear that our carers and nurses have provided your father with such compassionate and professional care. The team takes great pride in what they do, and your recognition of their dedication and those caring smiles, will mean the world to them.Knowing that your father is receiving the support he needs, and that you feel reassured, is exactly what we strive for every day. Thank you again for taking the time to share your appreciation, it will be shared with the whole team.Best wishes to you and your familyFrom us all at Abbot care home.

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Review from Damian V (Grandson of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience

I would like to start by saying all the carers who help with my grandad are lovely. They are always helpful if we ask them questions, or if we have an issue. The home is always clean and tidy.

Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you so much for your kind words and for taking the time to share your thoughts with us.We're so pleased to hear that you've had such positive experiences with the care team supporting your grandad. It's wonderful to know they've been helpful, approachable, and supportive whenever you've had questions or concerns. Your recognition means a great deal to the team.We're also glad you've found the home clean and tidy, creating a welcoming and comfortable environment for our residents and their families is very important to us.Thank you again for your thoughtful message and for your continued trust. It's a privilege to care for your grandad.,Best wishes From us all at Abbot care home.

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Review from Raymond A (Son of Resident) published on 5 June 2025
Submitted via Website • Report

Overall Experience

Absolutely a lovely care home my father health has improved so much.
All the staff go above and beyond their duties,
Nothing is too much trouble.
So much going on through out the days/ weeks.
Many thanks to everybody

Reply from Alina Maier, Executive Home Manager at Abbot Care Home

Thank you so much for taking the time to complete a review and we are delighted how well your father has improved. We work hard to create a warm and inviting homely environment for all of our lovely people and families, we are delighted this has been your experience from the outset and thereafter.

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Review from Aneel K (Son of Resident) published on 5 June 2025
Submitted via Website • Report

Overall Experience

My mum moved in to Abbott care home in December 2024. Although the room is quite basic, it is enough for everyday needs. Mum
Is happy with the choice of food and day to day activities on offer. The staff are very friendly and helpful but seem to be busy as it can sometimes take a little longer for

mum to be seen when needed.

Reply from Alina Maier, Executive Home Manager at Abbot Care Home

Thank you for taking the time to complete this review for the home. I will pass on your feedback to the staff who had the pleasure in caring for your loved one.

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Review from Karen C (Daughter of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience

I can't fault the general care and attention Dad receives. His attendance at activities is the highlight of each day and has improved his demeanour. He enjoys his meals, but prefers the desserts since developing a sweet tooth (or 2). The home is clean & well maintained. Overall the staff are friendly

& welcoming & the updates & communication regarding dads welfare are regular & clear & concise. Thank you.

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Review from Vanessa G (Daughter of Resident) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience

My mum joined the home on the 1st of March so a new resident. She is looked after & cared for very well. She has a choice of what to eat. Daily activities if she wishes to join in. Staff are friendly and caring. She doesn't feel lonely or bored, she is happy, I am happy.

Reply from Alina Maier, Executive Home Manager at Abbot Care Home

Thank you for such a lovely review. We are so pleased to hear that you had such a positive experience with us. I will pass on your generous words to the team. We are always very pleased to hear from friends and families.

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Review from Simon G (Son of Resident) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience

So far can't complain about anything. Communcation by phone could be better (especially when calling the home). The lady and the activities are amazing and always bring a smile to my mum.

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Review from L B (Wife of Resident) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience

This is the third care home my relative has lived in and by far the best. My relative is very happy at Abbot Care Home. They like the carers, the food and the general vibe. The carers are wonderful where nothing is too much trouble, issues if any are listened to and dealt with. The care my relative

receives is excellent. Communication with family members is good, we are involved in our relatives care at all levels. The home offers an excellent activity list, there is something for everyone and new activities are always being introduced according to residents wishes. We wouldn't hesitate to recommend Abbot Care Home to others.

Reply from Alison Kelly, Sales and Marketing Business Partner at Abbot Care Home

Thank you so much for your lovely review and kind compliments about Abbot Care Home. We truly appreciate you taking the time to share such thoughtful and detailed feedback.The Excelcare Team

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Review from Natalie F (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience

I wanted to take a moment to express my deepest gratitude for the exceptional care, kindness and compassion you show my mum every day.
It is such a comfort to know that she is surrounded by dedicated and caring individuals who go above and beyond to make her feel safe, valued and supported. Your patience,

warmth and professionalism do not go unnoticed and they mean the world to both my mum and our family.
I would like to give a special thanks to all the staff at Mallards and say thank you for everything you do to make her days brighter. Please know that your hard work and dedication make a profound difference, and we are truly grateful. What can I say about one lady who is always going over and beyond to make people happy you are truly amazing and I will never be able to repay you for the kindness you showed to Mum not only now but while she was in hospital, you are one amazing lady.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you so much for taking the time to share such a thoughtful and heartfelt message. Your kind words mean more to us than we can express, and they serve as a beautiful reminder of why we do what we do. We are deeply grateful to have the privilege of caring for your mum and it is truly wonderful to hear that the care and compassion we strive to provide every day bring comfort to her and to your family. Knowing that she feels safe, valued and supported is the highest compliment we could receive. Your recognition of our team's patience, warmth and professionalism touches us deeply. I would also like to highlight the special mention of our team member who went above and beyond to ensure continuity of care for your mum while she was in the hospital. It is gestures like these-driven by genuine care and commitment-that reflect the heart of our team. Your gratitude inspires us to continue working hard to make every day brighter for those we care for.

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