Abbot Care Home

Partridge Road, Harlow CM18 6TD
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9.8 117 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.

Care Provided by Abbot Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1735
  • Self-Funded Nursing Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1480
  • RESPITE Self-Funded Nursing Care: from £1735
  • RESPITE Self-Funded Nursing Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Abbot Care Home to find out the exact price for your requirements.

Contact Abbot Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Abbot Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Deol (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (117)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (117)

Parking

  • There is parking at the home.

9.8

Abbot Care Home has a Review Score of 9.8 (9.836) out of 10, based on 51 reviews in the last 2 years.
Over all time Abbot Care Home has 117 reviews.

Overall Experience
  • 85
  • 29
  • 1
  • 1
  • 1
Date Published
  • 117
  • 35
  • 42
  • 51
  • 66
Reviewer Connection to Abbot Care Home
  • 35
  • 17
  • 11
  • 10
  • 9
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 117, showing 1-20
Review from M P (Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident here at Abbot Care Home. My experience here is that I really love it here, it really feels like home, I am looked after by all the carers, nurses and the activity team. Everyone here makes sure that I am ok. Asking if I need anything, checking on me, and all the staff always have a
smile on their faces. I appreciate everything they do for me here. Thank you.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear family of abbot care home,
Thank you so much for your lovely review. We are truly delighted to hear that you feel at home here at Abbot Care Home. Creating a safe, comfortable, and welcoming…
read more
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Review from V M (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for 3 years. In that time things have constantly improved. My mum's physical care is excellent. The staff understand and preempt her needs. My mum talks a lot and really likes being with people, so the range of activities (especially karaoke on Monday evenings) is
brilliant for her. Everyone knows Mum, even if they don't work on her unit, and people always greet her warmly. The recent refurbishment has made the lounge feel like a boutique hotel.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Family of Abbot care home,
Thank you so much for your lovely review and for sharing your mother's experience with us over the past three years. We're delighted to hear that you've seen…
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Review from Liz K (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activities provided are varied and cater for a wide range of interests. The atmosphere created by the team makes the residents feel safe, included and successful. People are enabled to join in at their own level.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear family friends of Abbot care home,
Thank you so much for your thoughtful feedback. We're delighted to hear that you've noticed the variety of activities and the welcoming atmosphere our team…
read more
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Review from S H (Son-in-law of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was placed in the home for end of life care. Whilst there, she was shown love, care, support and respect. We are so happy that her final months were at Abbot Care home and we can't thank the staff enough.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot care home family member, Thank you so much for your kind words. We are deeply touched to hear that your mother-in-law felt loved, supported, and respected during her time with us. It means…read more
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Review from T G (Relative of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting Sue at the care home, she was talking to us about how she enjoyed the food there. Sue also gets on with the staff very well.
Sue seems to be happy and settled there.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family Member,
Thank you for your kind feedback about Sue's experience. We're so pleased to hear that she's enjoying the food and feels comfortable with our team. It's wonderful to know…
read more
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Review from Rebecca H (Granddaughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my nan was in Abbot Care Home myself and my partner visited her. Nan was always happy and smiling. We saw Nan had made relationships with the staff, carers and nurses. Thank you, Abbot Care Home, for looking after her.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your nan was happy and comfortable during her time with…
read more
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Review from Rachel G (Daughter-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law loves the home and activities, and is very happy at Abbot Care Home.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member, Thank you for your kind words. We're so pleased to hear that your mother-in-law is enjoying her time at Abbots Care Home and taking part in the activities. Our team takes…read more
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Review from Edwin W (Husband of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Christine has been in Abbot Care Home for just 18 months now and we have been very pleased with the care and attention she has been receiving since she arrived here. If I've had any problem, I have spoken to staff regarding it and has been sorted quickly.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member, Thank you for sharing your lovely feedback. We're delighted to hear that Christine, has been happy and well cared for during her time at Abbots Care Home. We always aim to…read more
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Review from Adam V (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the way my mum is cared for and also the way I am made to feel welcome. All the staff are very friendly and always take time to say hello and talk to me too. My mum has been in residence since 2022, and I feel her mood is better in this home despite her illness.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member, Thank you so much for your kind words. We're delighted to hear that both you and your mum feel welcome and well cared for. It's wonderful to know that her mood has improved…read more
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Review from J G (Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Day staff very helpful and friendly. I like most activities.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member, Thank you for your lovely feedback, we're delighted to hear that you find our day staff helpful and friendly, and that you enjoy taking part in the activities. We'll continue…read more
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Review from Leigh G (Relative of Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was lovely seeing Sue looking so happy and settled in her room.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member, Thank you for your kind words. We're so pleased to hear that Sue is happy and settled in her room. It's always wonderful to see our residents feeling comfortable and content…read more
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Review from Sally O (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice, friendly and helpful staff. My dad's needs are always met. He does like being in the home and he has made lots of new friends. The food is of very good standards. My dad is eating so well. The medical staff look after all his needs. His room is lovely and spacious. The overall care home is
kept very well and of good standards.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member, Thank you so much for your wonderful feedback. We're delighted to hear that your dad is happy, enjoying the food, and making new friends. It's great to know that he feels…read more
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Review from J M (Son-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law loves it at Abbots Care Home. The care team really look after her and she enjoys all the activities.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member, Thank you for sharing your kind words. We're so pleased to hear that your mother-in-law is enjoying her time at Abbots Care Home and taking part in the activities. Our team…read more
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Review from Jaqueline H (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say Helen is the most amazing lady we have met. She is caring and loving, she makes my mum's face light up, and always includes her in activities. She is a wonderful asset to the home.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member, Thank you for your wonderful review. We're so pleased to hear how much Helen, means to your mum and your family. Lie the rest, she is indeed a very special member of our…read more
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Review from D L (Father-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always welcoming and happy. The home is very clean and well kept. When I see Sue, she talks about activities that she enjoys.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot family member, Thank you so much for your kind words. We're delighted to hear that you find our staff welcoming and that the home is always clean and well kept. It's wonderful to know that…read more
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Review from A P (Niece of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is friendly and the staff go above and beyond for my aunt, to give her and all residents the best experience. The staff have communicated with family regularly and when needed, and always welcomed us when we visited. Our observations showed us people are treated with kindness, respect and dignity.
Staff are very attentive and understand people's individual needs.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot , family member, Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your aunt and your family , have had such positive experiences with our team.…read more
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Review from P M (Resident) assisted by family/friend published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here, everyone is so friendly.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot Care Home family member, Thank you so much for your fantastic review, We're delighted to hear that you love living here and that the friendliness of the community stands out. Knowing that…read more
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Review from C B (Granddaughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, and a lovely variety of activities on offer.
Food is lovely, staff have listened and made it hotter. Lot of choice .
New dining room is lovely and welcoming, everyone is treated well, and made comfortable, a lovely care home
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Abbot care home family member, Thank you so much for your kind words and thoughtful feedback. We're delighted to hear you are happy with the care, activities, and dining experience. It's…read more
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Review from S B (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Abbots this week and I really thought she wouldn't settle but within a day she has already made friends and is calm and relaxed there. When I visited I was told she was downstairs in the activity room joining in karaoke. My mum has never in her entire 90 years joined in anything like
this and to see her smiling and singing along really made my day. She's joined in karaoke a few times,joined in the coffee morning and been to film club. I can't believe the transformation in such a short space of time. The residents have welcomed her which has really helped and all the staff that I've seen have been absolutely amazing,calm,kind,helpful,cheerful in fact nothing is too much trouble. Abbots has a really lovely homely feel to it and knowing my mum is so happy and settled has really eased the terrible guilt I feel.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear family member Thank you so much for your kind words and for sharing your mum's journey. We're delighted to hear how quickly she has settled in and embraced new activities it's wonderful to know…read more
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Review from Ray C (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Mallard Suite at The Abbott Care Home is outstanding. All the staff take great pride in their work, creating a warm, happy, and positive atmosphere. The management is strong, robust, and sets consistently high standards. Care here is delivered with genuine compassion and professionalism, making
residents feel truly valued. Despite the challenges in the UK care sector, this team delivers excellence every day - a shining example of how care should be.
Reply from Susan Deol, Home Manager at Abbot Care Home
Dear Family of Abbott care home, Thank you sincerely for your wonderful feedback about The Mallard Suite at The Abbott Care Home. Your kind words mean so much to all of us. We are proud to create a…read more
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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Abbot Care Home is calculated as follows: ( (514 Excellents x 5) + (81 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 604 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbot Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (6)

Susan

Susan Deol

Job Title: Home Manager Joined: 2025

Susan joined the Abbot Care Home team on 7th July 2025, and brings
with her over 34 years of experience in the adult health and social care sector.


She specialises in the care of older people, including people who live with dementia. Throughout her career, she has worked within nursing, residential, palliative, day-care, and domiciliary care services.
   
Susan is passionate about providing high-quality care to older people. She looks forward to working in partnership with the people who live at Abbot, their families, and the care home team, to ensure expectations are being met and high standards are maintained.

Sabitha

Sabitha Pamu

Job Title: Care Manager Joined: 2019

Sabitha is a dedicated and caring leader, having joined the Excelcare family in November 2019 as a Nurse and worked her way up to be the Care Manager of Abbot Care Home. Sabitha has been a qualified nurse since 2003 in India, before she moved to the UK in 2016, and has been a UK registered nurse since 2017, with one year of experience as a Care Manager and 15 years of being a Mum.


For Sabitha, ‘Doing the right things for the right reasons in the nicest way’ is what being a Care Manager is.

Lesley

Lesley Pitt

Job Title: Hospitality Manager Joined: 2010

I am very proud to have been a part of the Excelcare team since 2010, initially working within the Essex Regional Team as the Administration Partner across the eleven homes in the Essex Region. During this time, I was honoured to receive annual awards for three of those years. In March 2025, I was given the exciting opportunity to join Abbot Care Home as the Hospitality Manager. My role involves managing all hospitality services to ensure that the people living in the home enjoy a welcoming, comfortable, and enjoyable environment. I focus on the quality of meals, housekeeping, and providing an overall excellent experience for those who live there.


With extensive experience in Catering and Housekeeping management, I am dedicated to delivering exceptional customer service. I am passionate about creating a warm, homely atmosphere that enhances the lives of the people we care for and their families.


I am the proud owner of two rescue dogs and, more recently, a campervan. I look forward to exploring new places with my four-legged companions. In my spare time, I enjoy crafts, cooking, reading, and spending time with my family and friends.

Lauren

Lauren Ellis

Job Title: Home Administrator Joined: 2025

I ensure the smooth running of our office, supporting both team members and the people that live in the home with efficiency and a friendly approach. I love keeping everything organised and making sure everyone has what they need to do their best work.


I have excellent organisational skills, time management, data management, and event coordination. I also enjoy problem-solving and streamlining office processes.


Outside of work, I enjoy spending time with my family and children.


Long country walks, visiting the seaside where my parents live and finding all the different little boutique shops and coffee shops.

Elsie

Elsie Pax-Sam

Job Title: Registered Nurse Joined: 2017

I have been a nurse for over 8 years and value the importance of compassionate and person-centred care. I enjoy working with older adults and incorporating effective teamwork to ensure the people who live in our home feel safe, valued, supported, and are receiving the best care possible.


Patient advocacy, Critical thinking, Dementia care, Wound care, Medication management and mentoring of junior team members.


Outside of work, I love to spend time with family and friends, attend musical events, paint, go sightseeing, and explore new recipes and cuisines.

Ewrurama

Ewrurama Addai

Job Title: Registered Nurse Joined: 2022

I have been a nurse in the U.K. for over 3 years, caring for older adults with compassion and professionalism. I focus on providing person-centred care, ensuring residents feel safe, supported, and valued every day. Seeing a smile on the face of someone I support, knowing that I have helped them to accomplish something, it by participating in an activity or by simply assisting them and lending a hand to move from one point to another, gives me great satisfaction.


Medication management, wound care, dementia care, patient advocacy, and mentoring junior team members.


Outside of work, I enjoy going to the gym, listening to music, reading mystery/detective novels, and spending quality time with my family.

Frequently Asked Questions about Abbot Care Home

What types of Care is Abbot Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbot Care Home have?

There are 117 Single Rooms.

What are the Facilities & Services at Abbot Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbot Care Home to the centre of Harlow?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbot Care Home to verify any information. View our terms and conditions. Abbot Care Home has an Enhanced Service - more info.