Partridge Road, Harlow CM18 6TD
Group: Excelcare Holdings
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 117 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Single Rooms: 117
Rooms with ensuite WC: 117
Latest Care Quality Commission* Report on Abbotts Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Abbotts Care Centre has a Review Score of 1.9 (1.917)
The Review Score of 1.9 (maximum of 10) for Abbotts Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Abbotts Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.917 for Abbotts Care Centre is calculated as follows: ( (1 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 12 Ratings = 1.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Abbotts Care Centre is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 23.4 positive Reviews (117 registered maximum number of service users ÷ 5). 0 Reviews ÷ 23.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Phil D (Friend of Resident) on Thursday 31 August 2017. Relates to August 2017.
I raised issues with the manager June 17 and got banned from seeing my grandmother, we were given a letter with a choice - my grandmother would be given 28 days notice to quit (evicted) or I would not attend. I raised a formal complaint and then a torrent of false allegations was made against me and after 11-12 times of asking for proof of the allegations (logged incidents) with any proof at all of what they accused me of, the company ignored all requests. They dealt with the lack of staffing issues and residents with out fluids fully in my complaint, but refuse to deal with banning me for no reason.
How likely would you be to recommend Abbotts Care Centre? Extremely Unlikely
Overall Standard: Poor
Facilities: Very Poor
Care / Support: Satisfactory
Treated with Dignity: Very Poor
Food & Drink: Very Poor
Activities: Very Poor
Management: Very Poor
Safety / Security: Poor
Value for Money: Very Poor
There are currently no Care Home Idol entrants who have performed at Abbotts Care Centre