Abbot Care Home

Partridge Road, Harlow CM18 6TD
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9.8 111 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.

Care Provided by Abbot Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1735
  • Self-Funded Nursing Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1480
  • RESPITE Self-Funded Nursing Care: from £1735
  • RESPITE Self-Funded Nursing Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Abbot Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Susan Deol (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (117)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (117)

Parking

  • There is parking at the home.

9.8

Abbot Care Home has a Review Score of 9.8 (9.814) out of 10, based on 45 reviews in the last 2 years.
Over all time Abbot Care Home has 111 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbot Care Home
  • 34
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Total of 111, showing 1-20
Review from Rachel G (Daughter-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law loves the home and activities, and is very happy at Abbot Care Home.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot family member, Thank you for your kind words. We're so pleased to hear that your mother-in-law is enjoying her time at Abbots Care Home and taking part in the activities. Our team takes great pride in providing attentive care and making every day enjoyable for our residents. Best wishes from all the team at Abbot care home.

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Review from Edwin W (Husband of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Christine has been in Abbot Care Home for just 18 months now and we have been very pleased with the care and attention she has been receiving since she arrived here. If I've had any problem, I have spoken to staff regarding it and has been sorted quickly.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot family member, Thank you for sharing your lovely feedback. We're delighted to hear that Christine, has been happy and well cared for during her time at Abbots Care Home. We always aim to address any concerns promptly, and it's wonderful to know that our team has been able to support you effectively. Best wishes from all the team at Abbot care home.

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Review from Adam V (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the way my mum is cared for and also the way I am made to feel welcome. All the staff are very friendly and always take time to say hello and talk to me too. My mum has been in residence since 2022, and I feel her mood is better in this home despite her illness.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot family member, Thank you so much for your kind words. We're delighted to hear that both you and your mum feel welcome and well cared for. It's wonderful to know that her mood has improved and that she feels happy here. Our team always strives to provide friendly, compassionate care, and your feedback means a great deal to us. Best wishes from all the team at Abbot care home.

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Review from J G (Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Day staff very helpful and friendly. I like most activities.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot family member, Thank you for your lovely feedback, we're delighted to hear that you find our day staff helpful and friendly, and that you enjoy taking part in the activities. We'll continue to do our best to make every day enjoyable for you. Best wishes from all the team at Abbot care home.

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Review from Leigh G (Relative of Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was lovely seeing Sue looking so happy and settled in her room.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot family member, Thank you for your kind words. We're so pleased to hear that Sue is happy and settled in her room. It's always wonderful to see our residents feeling comfortable and content in their home. Best wishes from all the team at Abbot care home.

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Review from Sally O (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice, friendly and helpful staff. My dad's needs are always met. He does like being in the home and he has made lots of new friends. The food is of very good standards. My dad is eating so well. The medical staff look after all his needs. His room is lovely and spacious. The overall care home is
kept very well and of good standards.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot family member, Thank you so much for your wonderful feedback. We're delighted to hear that your dad is happy, enjoying the food, and making new friends. It's great to know that he feels well cared for and comfortable in his room. Our team works hard to maintain high standards of care and a welcoming environment, and your kind words mean a lot to all of us. Best wishes from all the team at Abbot care home.

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Review from J M (Son-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law loves it at Abbots Care Home. The care team really look after her and she enjoys all the activities.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot family member, Thank you for sharing your kind words. We're so pleased to hear that your mother-in-law is enjoying her time at Abbots Care Home and taking part in the activities. Our team loves making sure every resident feels cared for and happy. Best wishes from all the team at Abbot care home.

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Review from Jaqueline H (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say Helen is the most amazing lady we have met. She is caring and loving, she makes my mum's face light up, and always includes her in activities. She is a wonderful asset to the home.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot family member, Thank you for your wonderful review. We're so pleased to hear how much Helen, means to your mum and your family. Lie the rest, she is indeed a very special member of our team, and your kind words will mean so much to her. We're delighted she helps make your mum's days brighter. Best wishes from all the team at Abbot care home.

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Review from D L (Father-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always welcoming and happy. The home is very clean and well kept. When I see Sue, she talks about activities that she enjoys.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot family member, Thank you so much for your kind words. We're delighted to hear that you find our staff welcoming and that the home is always clean and well kept. It's wonderful to know that Sue enjoys the activities, our team takes great pride in making sure residents are happy and engaged. Best wishes from all the team at Abbot care home.

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Review from A P (Niece of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is friendly and the staff go above and beyond for my aunt, to give her and all residents the best experience. The staff have communicated with family regularly and when needed, and always welcomed us when we visited. Our observations showed us people are treated with kindness, respect and dignity.
Staff are very attentive and understand people's individual needs.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot , family member, Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your aunt and your family , have had such positive experiences with our team. Providing compassionate, person-centred care is at the heart of everything we do, and it's wonderful to know this has been reflected in your visits. Your appreciation means a lot to all of us, and we'll be sure to share your comments with the staff team. Best wishes from all at Abbot care home.

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Review from P M (Resident) assisted by family/friend published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here, everyone is so friendly.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot Care Home family member, Thank you so much for your fantastic review, We're delighted to hear that you love living here and that the friendliness of the community stands out. Knowing that all areas earned five stars really means a lot to us. We're so glad you're part of our community. Best wishes from all the team at Abbot care home.

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Review from C B (Granddaughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, and a lovely variety of activities on offer.
Food is lovely, staff have listened and made it hotter. Lot of choice .
New dining room is lovely and welcoming, everyone is treated well, and made comfortable, a lovely care home
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Abbot care home family member, Thank you so much for your kind words and thoughtful feedback. We're delighted to hear you are happy with the care, activities, and dining experience. It's wonderful to know that our team's efforts to listen and respond have made a difference, and that you find the new dining room welcoming. Your recognition means a great deal to us, and we will continue working hard to ensure everyone feels comfortable and well cared for. Best wishes from all the team at Abbot care home.

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Review from S B (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Abbots this week and I really thought she wouldn't settle but within a day she has already made friends and is calm and relaxed there. When I visited I was told she was downstairs in the activity room joining in karaoke. My mum has never in her entire 90 years joined in anything like
this and to see her smiling and singing along really made my day. She's joined in karaoke a few times,joined in the coffee morning and been to film club. I can't believe the transformation in such a short space of time. The residents have welcomed her which has really helped and all the staff that I've seen have been absolutely amazing,calm,kind,helpful,cheerful in fact nothing is too much trouble. Abbots has a really lovely homely feel to it and knowing my mum is so happy and settled has really eased the terrible guilt I feel.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member Thank you so much for your kind words and for sharing your mum's journey. We're delighted to hear how quickly she has settled in and embraced new activities it's wonderful to know she's enjoying karaoke, coffee mornings, and film club with new friends. Creating a homely, welcoming environment where residents feel happy and supported is at the heart of what we do, here at Abbot care home and it's lovely to know this has made such a positive difference for both your mum and you. We'll be sure to share your comments with the whole team, who will be thrilled to hear them., Best wishes to you and the family from all the team at Abbot care home.

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Review from Ray C (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Mallard Suite at The Abbott Care Home is outstanding. All the staff take great pride in their work, creating a warm, happy, and positive atmosphere. The management is strong, robust, and sets consistently high standards. Care here is delivered with genuine compassion and professionalism, making
residents feel truly valued. Despite the challenges in the UK care sector, this team delivers excellence every day - a shining example of how care should be.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear Family of Abbott care home, Thank you sincerely for your wonderful feedback about The Mallard Suite at The Abbott Care Home. Your kind words mean so much to all of us. We are proud to create a welcoming, positive environment where residents feel valued and cared for with compassion. Knowing that this is recognised is truly uplifting for the whole team and inspires us to keep delivering the very best every day. Your kind words are deeply appreciated by myself and the whole team here at Abbot care home, thank you.

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Review from Jacqueline E (Sister of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident for a year now at the care home. There is always a good welcome and atmosphere within the home. There are plenty of daily organised activities. Any concerns are picked up and acted on promptly, with good communication. I have found the care staff on my brother's unit to
be exceptional.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member of Abbot care home, Thank you so much for your kind words. We're delighted to hear that your brother has settled in well and that you've felt welcomed each time you visit. Our team works hard to create a positive atmosphere, provide engaging activities, and respond promptly to any concerns, so it's wonderful to know this is recognised. We will make sure to pass on your praise to the care staff on your brother's unit, the team will be thrilled to hear your feedback. Your support means a great deal to us. Best wishes from myself and all the team at Abbot care home.

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Review from Michelle H (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent the last several months of her life at Abbot Care Home, from October 2024 until May 2025 after being placed there for end of life care. I cannot thank the staff enough. My Mum knew she was loved and cared for by the staff, I would visit daily and I saw the relationships built between my
Mum and all the staff (and I mean all the staff) from the carers, nurses, domestics, managers, activities staff.


She was always treated with dignity and respect, she was happy and always had a smile for them, or a little nickname, nothing was too much trouble. Sadly we lost Mum in May this year, but when other charities or company's say they are there for you, but they aren't. It is different with Abbot Care Home, we the family still matter, they check to see how we are doing.


If you are looking for a care home for long term care or respite care, from my experience I would recommend them and the staff who work there.

Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member of Abbot care home, Thank you so much for taking the time to share such heartfelt words about your mum's time with us at Abbot Care Home. It was truly a privilege to care for her and to get to know you and your family over those months. We are deeply touched to hear that your mum felt loved, respected, and happy here, and that you were able to witness those bonds first-hand. Our team strives to provide not only the highest standard of care but also genuine warmth and connection, both to our residents and their families. We are so sorry for your loss, and we want you to know that you will always remain part of the Abbot Care Home family. We will continue to be here for you whenever you need us. With warmest regards From all the team at Abbot's care home.

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Review from Adam M (Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and staff all 100%.
Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you so much for your kind words, We are pleased to hear of your excellent experiences and that our staff meet your expectations. Your feedback means a lot and motivates us to keep delivering great service. Thank you once again.

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Review from Linda S (Respite Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay, great staff.
Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you for your kind words, We're so glad to hear you enjoyed your stay and that our staff made a positive impression. We wish you all the best, feel free to stay in touch and visit us anytime you like, the team sends their love.

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Review from Terry L (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My last review was in Feb 2023 when Mum was a very new resident in KFI unit. Now, over 2 years later, I am really pleased to say she's still as happy, now, as she was then. Care is still excellent. She is treated with much kindness and dignity. She enjoys the food and although she does not attend any
activities, she enjoys the times activities staff pop in for a chat with her. One thing I feel would improve KFI unit is a dishwasher. I think it would be far more hygienic and also save already overworked and busy carers some valuable time.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member Thank you so much for taking the time to share such kind and thoughtful feedback, it truly means a lot to all of us .We're so pleased to hear that your mum is still as happy now as she was when she first arrived, it's the best reassurance we could hope for. Knowing she feels comfortable, respected, and well cared for is exactly what we strive for every day. It's lovely to hear that she enjoys the food and appreciates the friendly chats with our activities team. Even the smallest interactions can make a big difference, and it's heartening to know they brighten her day. We also appreciate you raising the suggestion about installing a dishwasher in the unit. At present, dishes from KFI are taken to the main kitchen for cleaning, as space within the unit itself is quite limited. However, we absolutely understand your concerns around hygiene and staff time, and we will be following this up to see if there are any potential options or improvements. Best wishes

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Review from Angela P (Sister of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the day my brother went into Abbott Care Home, Kingfisher 2 Unit I have nothing but praise for this wonderful Home. Everyone of the staff have been just incredible. Always very professional, patient, kind and caring to him and to us as a family whenever we visited. The communication has been
brilliant which was very important as we live a long way from the area and whenever I contacted them they always made me feel my brother was a special person in his own right, not just another resident. Nothing was too much trouble and we took great comfort knowing he was being cared for so wonderfully. . We will always be indebted to you and I can honestly say we would not have wanted him to be anywhere else for this last stage of his earthly journey. I can't recommend you highly enough. A heartfelt "thank you" for everything.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member,Thank you so much for your incredibly kind and heartfelt message, your words truly moved us, and we feel honoured to have been part of your brother's journey. It means so much to hear that the care he received at Kingfisher 2 brought comfort and peace to both him and your family. Our team always strives to treat every resident as the unique and valued individual they are, and knowing that this came through to you, especially from a distance means everything to us.We understand how important strong communication is, particularly when families are far away, and we're so glad we could offer reassurance and support during that time. It was a privilege to care for your brother, and we will remember him fondly.On behalf of the entire team, thank you again for your trust, your kind words, and for allowing us to be part of his final chapter. We wish you and your family continued strength and comfort.With warmest regardsFrom all the Abbot care home team.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Abbot Care Home is calculated as follows: ( (442 Excellents x 5) + (81 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 532 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbot Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (2)

Susan

Susan Deol

Job Title: Home Manager Joined: 2025

Susan joined the Abbot Care Home team on 7th July 2025, and brings
with her over 34 years of experience in the adult health and social care sector.


She specialises in the care of older people, including people who live with dementia. Throughout her career, she has worked within nursing, residential, palliative, day-care, and domiciliary care services.
   
Susan is passionate about providing high-quality care to older people. She looks forward to working in partnership with the people who live at Abbot, their families, and the care home team, to ensure expectations are being met and high standards are maintained.

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Sabitha Pamu

Job Title: Care Manager Joined: 2019

Sabitha is a dedicated and caring leader, having joined the Excelcare-family in November 2019 as a Nurse and worked her way up to be the Care Manager of Abbot Care Home. Sabitha has been a qualified nurse since 2003 in India before she moved to the UK in 2016 and has been a UK registered nurse since 2017 with one year of experience as a Care Manager and 15 years of being a Mum.


For Sabitha, ‘Doing the right things for the right reasons in the nicest way’ is what being a Care Manager is.

Frequently Asked Questions about Abbot Care Home

What types of Care is Abbot Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbot Care Home have?

There are 117 Single Rooms.

What are the Facilities & Services at Abbot Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbot Care Home to the centre of Harlow?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbot Care Home to verify any information. View our terms and conditions. Abbot Care Home has an Enhanced Service - more info.