Abbot Care Home

Partridge Road, Harlow CM18 6TD
Review Us
9.9 121 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.

Care Provided by Abbot Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1735
  • Self-Funded Nursing Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1480
  • RESPITE Self-Funded Nursing Care: from £1735
  • RESPITE Self-Funded Nursing Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Abbot Care Home to find out the exact price for your requirements.

Contact Abbot Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Abbot Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Deol (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (117)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (117)

Parking

  • There is parking at the home.

9.9

Abbot Care Home has a Review Score of 9.9 (9.858) out of 10, based on 54 reviews in the last 2 years.
Over all time Abbot Care Home has 121 reviews.

Overall Experience
  • 89
  • 29
  • 1
  • 1
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Date Published
  • 121
  • 29
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  • 54
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Reviewer Connection to Abbot Care Home
  • 35
  • 19
  • 11
  • 10
  • 9
  • 6
  • 5
  • 5
  • 4
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  • 3
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  • 2
  • 1
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Total of 121, showing 1-20
Review from Trevor H (Brother of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
An absolute brilliant experience for my sister the staff have been so good to her and to us.we are so happy that we got her in here before Christmas and sad to see that she cannot be funded there. we'd like to thank the cleaners carers Nurses Doctors and management on her behalf and ours and wish you
all well for the future and hope to see you soon
Reply from Susan Deol, Home Manager at Abbot Care HomeDear family of Abbot care home,
Thank you so much for taking the time to share such a kind and thoughtful review. It truly means a great deal to us.
We are delighted to hear that your sister's experience, and yours as a family, has been a positive one. Your thanks to our cleaners, carers, nurses, doctors, and management will be shared with the whole team, who will be deeply touched by your words and recognition of their dedication.
We understand how disappointing it is that ongoing funding could not be secured, and we are sorry that this has meant saying goodbye sooner than hoped. It was a privilege to support your sister, and we are very pleased we were able to welcome her before Christmas.

On behalf of everyone here, we wish your sister and your family all the very best for the future. You will always be welcome, and we sincerely hope to see you again.
Best wishes from all team at Abbot
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Review from Amy M (Friend of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express enough how much I value the care and support this home provides to the residents. Just seeing the smiles on the residents' faces makes me so happy that John is living there. The staff are wonderful, the facilities are immaculate, and the activities are very engaging. Highly recommended!
Reply from Susan Deol, Home Manager at Abbot Care HomeDear family of Abbot care home.

Happy new year and thank you so much for your kind and thoughtful review.
We are truly delighted to hear how happy you are with the care and support your loved one receives, and it means a great deal to us to know that the residents' smiles bring you such reassurance.

Our team works hard to create a warm, engaging, and welcoming environment, so your feedback about our staff, facilities, and activities is incredibly encouraging. Thank you for your recommendation and for trusting us with your loved ones care , it is a privilege to support him and all our residents every day.
Best wishes from all our team at Abbot care home
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Review from Ray A (Son of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father loves his new home, so much is going on if he chooses to join in.
He loves sitting in the gardens in summer.
Can't fault Abbots at all.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear family of Abbot Care home,

Happy new year, thank you so much for your kind feedback. We are delighted to hear that your father is enjoying his new home and making the most of the activities and our beautiful gardens.

It's wonderful to know he feels comfortable joining in when he wants, and that he is happy here at Abbot Care Home. We will be sure to share your lovely comments with the team, who take great pride in providing a welcoming and engaging environment for all our residents.
Best wishes from myself and team at Abbot care home.
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Review from Stuart W (Son of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Abbot Care Home are fantastic. The support they give to my mum is first class! My mum has been here for about 18 months, and the improvement in her wellbeing is amazing. Everyone is so engaging with her. Thank you for caring so well for her.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Family of Abbot Care Home,

Happy New Year, and thank you so much for taking the time to share your kind feedback.
We are delighted to hear that your mum's wellbeing has improved and that she is happy and engaged at Abbot Care Home. It means a great deal to us to know that our team's support and care are making a positive difference.
Our staff work hard every day to provide first, class, person-centred care, and your comments will be shared with the team as a lovely recognition of their dedication and commitment.

Thank you again for your kind words and continued trust in us.
Best wishes from myself and the entire team at Abbot's.
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Review from Jonathan D (Son of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be impressed by the energy in sourcing activities to get involved in, whether it be including outside visitors like the local schools or choirs, or crafts, singing, exercise and celebrating yearly events. Helen and all the team show encouragement and work hard to make good experiences
- communicate and care personally about the residents.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Family of Abbot care home,
Happy new year to you and your family.
Thank you very much for taking the time to leave such a thoughtful review. We are delighted to hear your positive feedback regarding the variety of activities and the energy our team brings to enriching residents' lives.
Our Lifestyle Coordinators and teams, work extremely hard to ensure activities are meaningful, inclusive, and engaging, whether through community links such as local schools and choirs, or through crafts, music, exercise, and celebrating important events throughout the year.
The team are well supported by a dedicated team who genuinely care about creating positive experiences for our residents.

Your kind comments about communication, encouragement, and personal care are truly appreciated and will be shared with all our team. Thank you again for your support.
Best wishes
From myself and all the team at Abbot's.
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Review from M P (Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident here at Abbot Care Home. My experience here is that I really love it here, it really feels like home, I am looked after by all the carers, nurses and the activity team. Everyone here makes sure that I am ok. Asking if I need anything, checking on me, and all the staff always have a
smile on their faces. I appreciate everything they do for me here. Thank you.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear family of abbot care home,
Thank you so much for your lovely review. We are truly delighted to hear that you feel at home here at Abbot Care Home. Creating a safe, comfortable, and welcoming environment is at the heart of what we do, and it means a great deal to our whole team to know that you feel well cared for and supported.
We will be sure to share your compliment with our carers, nurses, and activity team, they will be thrilled to hear your kind words. We are committed to ensuring you continue to feel valued, listened to, and looked after every day.
Thank you again for taking the time to share your experience.
Best wishes from all teams at Abbot Care Home
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Review from V M (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for 3 years. In that time things have constantly improved. My mum's physical care is excellent. The staff understand and preempt her needs. My mum talks a lot and really likes being with people, so the range of activities (especially karaoke on Monday evenings) is
brilliant for her. Everyone knows Mum, even if they don't work on her unit, and people always greet her warmly. The recent refurbishment has made the lounge feel like a boutique hotel.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Family of Abbot care home,
Thank you so much for your lovely review and for sharing your mother's experience with us over the past three years. We're delighted to hear that you've seen continual improvements and that your mum is enjoying the care, company, and activities, especially karaoke nights. It's wonderful to know that she feels recognised and welcomed by everyone in the home. We're also pleased that you like the recent refurbishment, creating a comfortable and stylish environment is something we take great pride in. Your kind words mean a great deal to our whole team.
Your compliments will be shared with the wider team, and we know they will really appreciate hearing them.
Best wishes
From all the teams at Abbot care home.
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Review from Liz K (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activities provided are varied and cater for a wide range of interests. The atmosphere created by the team makes the residents feel safe, included and successful. People are enabled to join in at their own level.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear family friends of Abbot care home,
Thank you so much for your thoughtful feedback. We're delighted to hear that you've noticed the variety of activities and the welcoming atmosphere our team works hard to create. It's wonderful to know that residents feel safe, included, and supported to participate in ways that suit them best. Your kind words mean a lot to our team and encourage us to keep providing engaging and inclusive experiences for everyone, we will share this compliment with our wider team, thank you.
Best wishes
from all of us at Abbot care home.
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Review from S H (Son-in-law of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was placed in the home for end of life care. Whilst there, she was shown love, care, support and respect. We are so happy that her final months were at Abbot Care home and we can't thank the staff enough.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot care home family member, Thank you so much for your kind words. We are deeply touched to hear that your mother-in-law felt loved, supported, and respected during her time with us. It means a great deal to our team to know that we could provide comfort and care during such an important time for your family. We will be sure to share and pass on your compliment to the team. Best wishes, Abbot Care Home Team
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Review from T G (Relative of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting Sue at the care home, she was talking to us about how she enjoyed the food there. Sue also gets on with the staff very well.
Sue seems to be happy and settled there.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family Member,
Thank you for your kind feedback about Sue's experience. We're so pleased to hear that she's enjoying the food and feels comfortable with our team. It's wonderful to know she's happy and settled here , that's exactly what we strive for.
Best wishes from all the team at Abbot care home
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Review from Rebecca H (Granddaughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my nan was in Abbot Care Home myself and my partner visited her. Nan was always happy and smiling. We saw Nan had made relationships with the staff, carers and nurses. Thank you, Abbot Care Home, for looking after her.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your nan was happy and comfortable during her time with us. Building meaningful relationships and ensuring our residents feel cared for and valued is at the heart of everything we do. Your appreciation means a lot to our whole team.
Best wishes to you and the family from all the team at Abbot care home.
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Review from Rachel G (Daughter-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law loves the home and activities, and is very happy at Abbot Care Home.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member, Thank you for your kind words. We're so pleased to hear that your mother-in-law is enjoying her time at Abbots Care Home and taking part in the activities. Our team takes great pride in providing attentive care and making every day enjoyable for our residents. Best wishes from all the team at Abbot care home.
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Review from Edwin W (Husband of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Christine has been in Abbot Care Home for just 18 months now and we have been very pleased with the care and attention she has been receiving since she arrived here. If I've had any problem, I have spoken to staff regarding it and has been sorted quickly.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member, Thank you for sharing your lovely feedback. We're delighted to hear that Christine, has been happy and well cared for during her time at Abbots Care Home. We always aim to address any concerns promptly, and it's wonderful to know that our team has been able to support you effectively. Best wishes from all the team at Abbot care home.
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Review from Adam V (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the way my mum is cared for and also the way I am made to feel welcome. All the staff are very friendly and always take time to say hello and talk to me too. My mum has been in residence since 2022, and I feel her mood is better in this home despite her illness.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member, Thank you so much for your kind words. We're delighted to hear that both you and your mum feel welcome and well cared for. It's wonderful to know that her mood has improved and that she feels happy here. Our team always strives to provide friendly, compassionate care, and your feedback means a great deal to us. Best wishes from all the team at Abbot care home.
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Review from J G (Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Day staff very helpful and friendly. I like most activities.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member, Thank you for your lovely feedback, we're delighted to hear that you find our day staff helpful and friendly, and that you enjoy taking part in the activities. We'll continue to do our best to make every day enjoyable for you. Best wishes from all the team at Abbot care home.
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Review from Leigh G (Relative of Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was lovely seeing Sue looking so happy and settled in her room.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member, Thank you for your kind words. We're so pleased to hear that Sue is happy and settled in her room. It's always wonderful to see our residents feeling comfortable and content in their home. Best wishes from all the team at Abbot care home.
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Review from Sally O (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice, friendly and helpful staff. My dad's needs are always met. He does like being in the home and he has made lots of new friends. The food is of very good standards. My dad is eating so well. The medical staff look after all his needs. His room is lovely and spacious. The overall care home is
kept very well and of good standards.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member, Thank you so much for your wonderful feedback. We're delighted to hear that your dad is happy, enjoying the food, and making new friends. It's great to know that he feels well cared for and comfortable in his room. Our team works hard to maintain high standards of care and a welcoming environment, and your kind words mean a lot to all of us. Best wishes from all the team at Abbot care home.
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Review from J M (Son-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law loves it at Abbots Care Home. The care team really look after her and she enjoys all the activities.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member, Thank you for sharing your kind words. We're so pleased to hear that your mother-in-law is enjoying her time at Abbots Care Home and taking part in the activities. Our team loves making sure every resident feels cared for and happy. Best wishes from all the team at Abbot care home.
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Review from Jaqueline H (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say Helen is the most amazing lady we have met. She is caring and loving, she makes my mum's face light up, and always includes her in activities. She is a wonderful asset to the home.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member, Thank you for your wonderful review. We're so pleased to hear how much Helen, means to your mum and your family. Lie the rest, she is indeed a very special member of our team, and your kind words will mean so much to her. We're delighted she helps make your mum's days brighter. Best wishes from all the team at Abbot care home.
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Review from D L (Father-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always welcoming and happy. The home is very clean and well kept. When I see Sue, she talks about activities that she enjoys.
Reply from Susan Deol, Home Manager at Abbot Care HomeDear Abbot family member, Thank you so much for your kind words. We're delighted to hear that you find our staff welcoming and that the home is always clean and well kept. It's wonderful to know that Sue enjoys the activities, our team takes great pride in making sure residents are happy and engaged. Best wishes from all the team at Abbot care home.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Abbot Care Home is calculated as follows: ( (558 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 640 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbot Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 54 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 16 Jan 2026

Please enquire direct with the home

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Awards / Recognitions (8)

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Meet the Team (15)

Susan

Susan Deol

Job Title: Home Manager Joined: 2025

Susan joined Abbot Care Home team in March 2025 and was appointed Home Manager in July 2025, bringing over 34 years of experience in the adult health and social care sector. She specialises in caring for older people, including those living with dementia, and has extensive experience across nursing, residential, palliative, day-care, and domiciliary care services.


Passionate about delivering high-quality, person-centred care, Susan works closely with residents, their families, and the care home team to ensure expectations are met and the highest standards of care are maintained. Her dedication, expertise, and compassionate approach make her an invaluable leader within the Abbot Care Home community.

Sabitha

Sabitha Pamu

Job Title: Care Manager Joined: 2019

Sabitha is a dedicated and compassionate leader who joined the Excelcare family at Abbot Care home, in November 2019 as a Nurse and has worked her way up to become the Care Manager of Abbot Care Home. She has been a qualified nurse since 2003 in India, moved to the UK in 2016, and has been a UK-registered nurse since 2017. Her experience includes a year as a Care Manager in the UK and over 15 years of being a devoted mother.


Sabitha's, philosophy as a Care Manager is simple but powerful: “Doing the right things for the right reasons in the nicest way.” She is committed to delivering the highest standards of care, supporting her team, and ensuring every resident feels valued, respected, and safe.
With a wealth of clinical expertise, strong leadership skills, and a genuine caring nature, Sabitha fosters a positive, supportive, and compassionate environment where both residents and staff can thrive. Her dedication extends beyond professional duties—she is passionate about mentoring her team, promoting continuous learning, and making Abbot Care Home a welcoming, well-run, and loving place for all.

Rubby

Rubby Tibudan

Job Title: Care Manager Joined: 2025

Rubby joined Abbot Care Home as Care Manager in November 2025. She is a registered nurse and midwife by profession, known for her compassionate, kind, and caring nature. Before coming to England, Rubby spent 15 years as a clinical instructor in the Philippines, training and mentoring nursing students while providing high-quality patient care.


With extensive clinical experience and strong leadership skills, Rubby is dedicated to ensuring the highest standards of care for all residents. She works closely with her team to create a safe, supportive, and welcoming environment, where residents feel valued, respected, and cared for. Rubby’s commitment to excellence, empathy, and professionalism makes her an integral part of the Abbot Care Home community.

Lesley

Lesley Pitt

Job Title: Hospitality Manager Joined: 2010

I am very proud to have been a part of the Excelcare team since 2010, initially working within the Essex Regional Team as the Administration Partner across the eleven homes in the Essex Region. During this time, I was honoured to receive annual awards for three of those years. In March 2025, I was given the exciting opportunity to join Abbot Care Home as the Hospitality Manager. My role involves managing all hospitality services to ensure that the people living in the home enjoy a welcoming, comfortable, and enjoyable environment. I focus on the quality of meals, housekeeping, and providing an overall excellent experience for those who live there.


With extensive experience in Catering and Housekeeping management, I am dedicated to delivering exceptional customer service. I am passionate about creating a warm, homely atmosphere that enhances the lives of the people we care for and their families.


I am the proud owner of two rescue dogs and, more recently, a campervan. I look forward to exploring new places with my four-legged companions. In my spare time, I enjoy crafts, cooking, reading, and spending time with my family and friends.

Kim

Kim Bond

Job Title: Head Chef Joined: 2016

I have worked at Abbot Care Home since 2016 as Head Chef, leading our kitchen team to provide high-quality, nutritious, and enjoyable meals for residents. Over the years, I am proud to say we have continuously improved all aspects of our food, from menu variety and presentation to accommodating special dietary needs.
One of my key achievements is maintaining a Level 5 Food Hygiene Certificate since 2021, ensuring that all meals are prepared safely and to the highest standards. I am passionate about creating meals that not only meet nutritional requirements but also bring comfort and enjoyment to our residents every day.


I work closely with my team to innovate menus, incorporate residents’ feedback, and celebrate seasonal and cultural dishes, ensuring that mealtimes remain a positive and engaging part of daily life at Abbot Care Home.

Lauren

Lauren Ellis

Job Title: Home Administrator Joined: 2025

Lauren joined Abbot Care Home as Home Administrator in March 2025. She ensures the smooth running of the office, supporting both team members and residents with efficiency and a friendly approach. Lauren enjoys keeping everything organised and making sure everyone has what they need to do their best work.
She brings excellent skills in organisation, time management, data management, and event coordination, and enjoys problem-solving and streamlining office processes to make the home run smoothly.
Outside of work, Lauren loves spending time with her family and children, taking long country walks, visiting the seaside where her parents live, and exploring boutique shops and coffee spots.

Megan

Megan Mitchell

Job Title: Home Administrator Joined: 2023

I help ensure the smooth running of Abbot Care Home, supporting both staff and residents with a friendly and efficient approach. I enjoy keeping things organised and making sure everyone has what they need to do their best work.


With strong skills in organisation, time management, problem-solving, and event coordination, I support the home in running smoothly every day.


Outside of work, I love cooking, travelling, and spending time with my family.

Louise

Louise Smith

Job Title: Receptionist Joined: 2021

I am the first point of contact for residents, families, and visitors, and I take pride in creating a warm and welcoming atmosphere. I enjoy helping people feel comfortable and supported from the moment they arrive, whether answering calls, coordinating appointments, or assisting with enquiries.


I bring excellent communication and interpersonal skills, strong organisational abilities, and a friendly, professional approach to managing the front desk. I also enjoy supporting events and activities around the home, helping to make life at the care home engaging and enjoyable for residents.


Outside of work, I love travelling both in the UK and abroad, spending time with my family, and reading. I am also a keen genealogist, enjoy horse riding, and love learning new languages.

Bronte

Bronte Davis-Horrey

Job Title: Receptionist Joined: 2025

Bronte, joined Excelcare, in October 2025 and work as the Receptionist at Abbot Care Home. I enjoy being a friendly and welcoming face for residents, families, and visitors. I support the daily running of the home by answering calls, managing visits, and completing administrative tasks with patience, kindness, and professionalism.


Working closely with my team, I meet and greet all visitors, handle enquiries, and ensure the reception area runs smoothly and efficiently. I take pride in helping create a comfortable, caring, and well-organised environment for everyone.

Anna

Anna Harmath

Job Title: Receptionist Joined: 2025

Anna joined Excelcare in November 2025 and works closely with her fellow receptionists to ensure a welcoming and professional first impression for everyone who enters the home. She meets and greets all visitors, handles calls and enquiries, and ensures the reception area runs smoothly and efficiently.


Anna is known for her friendly and approachable nature, strong organisational skills, and ability to manage multiple tasks with calm and professionalism. She takes pride in supporting both residents and staff, helping to create a comfortable, safe, and well-organised environment where everyone feels valued.

Elsie

Elsie Pax-Sam

Job Title: Registered Nurse Joined: 2017

I have been a nurse for over 8 years and value the importance of compassionate and person-centred care. I enjoy working with older adults and incorporating effective teamwork to ensure the people who live in our home feel safe, valued, supported, and are receiving the best care possible.


Patient advocacy, Critical thinking, Dementia care, Wound care, Medication management and mentoring of junior team members.


Outside of work, I love to spend time with family and friends, attend musical events, paint, go sightseeing, and explore new recipes and cuisines.

Ewrurama

Ewrurama Addai

Job Title: Registered Nurse Joined: 2022

I have been a nurse in the U.K. for over 3 years, caring for older adults with compassion and professionalism. I focus on providing person-centred care, ensuring residents feel safe, supported, and valued every day. Seeing a smile on the face of someone I support, knowing that I have helped them to accomplish something, it by participating in an activity or by simply assisting them and lending a hand to move from one point to another, gives me great satisfaction.


Medication management, wound care, dementia care, patient advocacy, and mentoring junior team members.


Outside of work, I enjoy going to the gym, listening to music, reading mystery/detective novels, and spending quality time with my family.

Helen

Helen Cro

Job Title: Life style coordinator ( Activities ) Joined: 2023

Helen has worked in the Support and Care sector for over 15 years. She began her career with Mencap, supporting people with learning disabilities and dementia, and progressed through a variety of roles to become an Area Manager responsible for services across the South of the country. This experience has given her a strong understanding of high-quality, person-centred care at both frontline and leadership levels.


After caring for her father during his end-of-life journey, Helen chose to re-enter the care sector in a more hands-on and meaningful role. She now works at Abbot Care Home as a Lifestyle Coordinator, where she is passionate about enriching the daily lives of residents.


Lifestyle Coordinators at Abbot Care Home provide opportunities for meaningful and purposeful activities, both within the home and out in the community. Helen works closely with residents and their families to develop a structured programme of activities and outings that reflect individual interests, life histories, hopes, and wishes.


Helen’s aim is to ensure that everyone she supports feels valued, engaged, and able to continue living a life filled with choice, enjoyment, and purpose.

Angela

Angela Baal

Job Title: Life style coordinator ( Activities ) Joined: 2025

Angela joined Excelcare in September 2025 as part of the Lifestyle team. In her role as a Lifestyle Coordinator, Angela is dedicated to enhancing the quality of life for residents by supporting meaningful, enjoyable, and purposeful daily experiences.


Working closely with residents and their families, Angela helps plan and deliver a structured programme of activities and outings that reflect individual interests, abilities, and personal histories. She believes that staying active, socially connected, and engaged is vital to wellbeing and takes pride in creating opportunities that promote choice, independence, and enjoyment.


Angela is passionate about getting to know each person as an individual and ensuring that everyone feels included, valued, and able to continue doing the things that matter most to them.

Jade

Jade Chittock

Job Title: Life style coordinator ( Activities ) Joined: 2024

Jade has over 10 years’ experience working with children and vulnerable adults across a variety of care and support settings. Throughout her career, she has supported individuals in several roles, including as a support worker, giving her a strong understanding of person-centred care and the importance of building trusting, meaningful relationships.


In her role as a Lifestyle Coordinator, Jade is passionate about supporting people to live fulfilling and enjoyable lives. She helps create opportunities for meaningful and purposeful activities and outings, delivered through a structured programme developed in partnership with residents and their families.


Jade takes pride in getting to know each person as an individual, tailoring activities to reflect their interests, abilities, and life experiences. Her aim is to promote wellbeing, independence, and social connection, ensuring everyone feels included, valued, and supported to continue doing the things that matter most to them.

Frequently Asked Questions about Abbot Care Home

What types of Care is Abbot Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbot Care Home have?

There are 117 Single Rooms.

What are the Facilities & Services at Abbot Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbot Care Home to the centre of Harlow?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbot Care Home to verify any information. View our terms and conditions. Abbot Care Home has an Enhanced Service - more info.