Abbot Care Home

Partridge Road, Harlow CM18 6TD
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9.8 111 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.
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Care Provided by Abbot Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1735
  • Self-Funded Nursing Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1480
  • RESPITE Self-Funded Nursing Care: from £1735
  • RESPITE Self-Funded Nursing Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Abbot Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Susan Deol (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (117)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (117)

Parking

  • There is parking at the home.

Abbot Care Home Reviews (111)

9.8

Abbot Care Home has a Review Score of 9.8 (9.814) out of 10, based on 45 reviews in the last 2 years.
Over all time Abbot Care Home has 111 reviews.

Overall Experience
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Date Published
  • 111
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Reviewer Connection to Abbot Care Home
  • 34
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  • 10
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  • 4
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  • 2
  • 1
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Total of 111, showing 81-100
Review from R W (Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent every time here.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your kind words, I am pleased that you are so happy here.

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Review from P L (Son of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in this home for a year now and my family and I consider ourselves very lucky to have found this home. The staff are first class and go out of their way to help relatives and patients alike happy and informed. Facilities are amazing and the care of the highest calibre. This home should
be used as an example to others.
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Review from Lynda D (Friend of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has only been there a few days but he's settled nicely. All the staff, from orderly to manager show a friendly, helpful and compassionate attitude to residents and visitors. Food looks better than the last care home and we've been told they are changing it all to fresh food prepared and cooked
at the home.
All staff are there to help whenever needed. Think I'll book my room now!
Seriously though, well done to all staff.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your lovely comments, these will be discussed with the staff team.

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Review from Samantha M (Granddaughter of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always feel like grandad is well looked after and cared for.
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Review from L W (Wife of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring going on in this home. We have a new manager and whilst the previous one was good, I feel the new one will make new inroads into activities and make the home come alive for the residents even more. She has lots of ideas which are fresh and invigorating and she will make them work. She
organised a BBQ - her first activity. Despite the rain, it was a fabulous afternoon. A resident provided the music and was the DJ.
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Review from Ian W (Son of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is being well cared for. The home is always clean and tidy. The staff are friendly and care for the residents very well. The BBQ was well organised and good fun.
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Review from Dawn C (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Things have been a little unsettling this year. The arrival of new manager brings hope. There is a more inviting atmosphere, activities and togetherness more evident. Staff have always been helpful when we have a problem.
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Review from Sara W (Daughter of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are welcoming and friendly. Home is clean and tidy. The family B-B-Q was fantastic (shame about the weather). The residents seem happy and well cared for.
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Review from J T (Daughter-in-law of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased with the care home, my father-in-law is treated with dignity and care. All the staff have been friendly and helpful. Would highly recommend the home.
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Review from K W (Granddaughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, helpful staff. Very caring. Would definitely recommend to anyone.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your kind comments. I will ensure that these are shared with the team.

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Review from Michelle F (Granddaughter of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Possibly preplanned care plan reviews.
The website quotes two events coordinators.
Lovely cocktail party this afternoon.
Staff always friendly.
Food could be improved upon.
Nan has settled in well.
The new manager is friendly and approachable.
Leader of Kingfisher is amazing, hardworking, kind
and thoughtful!
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your constructive feedback, we value all comments and ensure that we are moving forward to deliver a quality service across all areas

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Review from E W (Husband of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience of the home services - that the staff in all departments are excellent.
I talk to staff in all depts and find them easy to talk to and always ready to listen and help.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your valuable feedback.

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Review from Janice B (Wife of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No major complaints. The staff are very good with the odd exception. Food needs improvement which I understand from the meeting with the new manager this is being addressed. Nurses are very good. Rooms could do with some TLC and better bedding
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Review from G P (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems happy here. Although nothing can be perfect, I feel mum is as happy and well cared for as is possible in a care home. The staff are well trained and treat the residents with respect and kindness even though they seem very busy and not always enough staff.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.

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Review from Elaine L (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and care are excellent, supportive to family.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.

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Review from J G (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All I can say is Mother, who is bedbound, seems contented and comfortable and with her being a strong character, is a very positive thing!
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.

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Review from Haydn R (Brother of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy that my brother is well looked after, not just professionally, but treated as an individual and with respect to his personal requirements.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.

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Review from Jan K (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on Mallard are first rate. They never sit down, always looking for the next person to care for, turn, feed.
They have helped my father no end after some disaster 'care' in hospital.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.

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Review from J L (Wife of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for. The staff are very caring and make sure everyone is comfortable and happy. They interact with everyone. The food is good and cleanliness is very good.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.

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Review from Laura M (Sister of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. Helpful. Lovely clean home. Food is lovely.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Abbot Care Home is calculated as follows: ( (442 Excellents x 5) + (81 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 532 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbot Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Susan

Susan Deol

Job Title: Home Manager Joined: 2025

Susan joined the Abbot Care Home team on 7th July 2025, and brings
with her over 34 years of experience in the adult health and social care sector.


She specialises in the care of older people, including people who live with dementia. Throughout her career, she has worked within nursing, residential, palliative, day-care, and domiciliary care services.
   
Susan is passionate about providing high-quality care to older people. She looks forward to working in partnership with the people who live at Abbot, their families, and the care home team, to ensure expectations are being met and high standards are maintained.

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Sabitha Pamu

Job Title: Care Manager Joined: 2019

Sabitha is a dedicated and caring leader, having joined the Excelcare-family in November 2019 as a Nurse and worked her way up to be the Care Manager of Abbot Care Home. Sabitha has been a qualified nurse since 2003 in India before she moved to the UK in 2016 and has been a UK registered nurse since 2017 with one year of experience as a Care Manager and 15 years of being a Mum.


For Sabitha, ‘Doing the right things for the right reasons in the nicest way’ is what being a Care Manager is.

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