Abbot Care Home

Partridge Road, Harlow CM18 6TD
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9.8 111 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.
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Care Provided by Abbot Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1735
  • Self-Funded Nursing Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1480
  • RESPITE Self-Funded Nursing Care: from £1735
  • RESPITE Self-Funded Nursing Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Abbot Care Home to find out the exact price for your requirements.

Contact Abbot Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Abbot Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Susan Deol (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (117)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (117)

Parking

  • There is parking at the home.

Abbot Care Home Reviews (111)

9.8

Abbot Care Home has a Review Score of 9.8 (9.814) out of 10, based on 45 reviews in the last 2 years.
Over all time Abbot Care Home has 111 reviews.

Overall Experience
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Date Published
  • 111
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Reviewer Connection to Abbot Care Home
  • 34
  • 17
  • 10
  • 9
  • 9
  • 6
  • 4
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  • 2
  • 1
  • 1
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Total of 111, showing 61-80
Review from Lizzie H (Relative of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a resident at Abbot Care Home for the past couple of months, it's wonderful seeing him looking relaxed and enjoying life more. The carers have a great banter with my cousin which makes him feel at home. So pleased we are able to visit him and enjoy the lovely gardens. It is a very
new experience for me and my family and everyone whomever we meet goes out of their way to make us feel at home. Looking forward to meeting more of the residents as my cousin settles in. We searched a long time before making our decision, I would definitely recommend this Care Home.
Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you very much for your kind words, our team is very aware of how the transition can be coming when moving in. We will continue to work hard to do this but do value all feedback for us to improve wherever we need to. I hope as your cousin settles that they feel able to be an active member of the resident group and I look forward to getting you all better. Thank you again.

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Review from Mary W (Wife of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy my husband is in Abbot Care Home. The staff are so caring and helpful. Really caring and wonderful food. Could not ask for more. My husband is really happy and he is safe.
Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you very much for taking the time to review Abbot Care Home, we are delighted that your experience is positive and we are always open to any suggestions you may have for us to improve the service. We are committed to ensuring the care we give is of the highest standard and delivered in a person-centred manner. Thank you again.

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Review from Alex S (Son of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased with the care my mum is receiving. She has been in multiple care homes and Abbotts has been the best by far. She has had one incident where she wasn't ready for a pre-arranged visit and we had to wait for her which used up a lot of the visiting time, but this has been rectified. The
reception can be difficult to get hold of sometimes which can be frustrating. These are minor complaints however considering the care she receives, especially considering the difficult times we are all going through and I am aware the care system has been hit very hard. The care my mum receives is excellent and the staff are very attentive. I'm grateful for her place at Abbott's care home. Kingfisher ward 1 are very friendly and treat my mum with care, respect, and a smile and I appreciate the playful humour I've seen her receive, I know she likes it. During covid, we couldn't see her sometimes and it was good to know that she was safe and well.
Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you for your lovely review and for acknowledging the difficult time everyone has been through in such a supportive way. We are working hard to keep the service moving forward and I appreciate any thoughts and suggestions we can do to ensure the changes are reflective of how you and your family wish to see.

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Review from Karen C (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager of the home and manager on Mum's floor and their team have shown incredible support, understanding and care from the moment we met them. Every member of the team has been welcoming. The home is spotless, the food nutritious and home cooked, nothing is too much trouble and Mum has been treated
with the utmost dignity and kindness. A fantastic and well led team who we as a family cannot thank enough. We feel grateful to have found such a wonderful place with professional and caring staff.
Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you so much for your review, it means a great deal as we are a relatively new team and it is a great help to know we are moving in the right direction and hope to move forward, going from strength to strength, ensuring the best care for the residents living here.

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Review from Matthew W (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, but sometimes phone calls are a little bit hit or miss. Could so with some more information on residents progress from management.
Reply from Ruth Halls, Home Manager at Abbot Care Home

I would like to say thank you very much for your review, it means such a lot to us. I do acknowledge that the phone system can lead to frustrations so we are trying to address this and are offering more options of communicating to increase the contact you have with the management and the staff in general. We are very willing to listen to any ideas if you can help with this.
Thank you again for taking the time to support us, it does mean a great deal.

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Review from Edwin B (Husband of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife entered Abbot Care Home about a year ago. She has been treated with respect, and her dignity has always been maintained. Her carers have always been absolutely lovely. During the lockdown, the home arranged Facetime visits in their bedrooms, clean and tidy with the added advantage of an ensuite
toilet and shower. The original manager has retired, and the new manager held a Zoom meeting, and I'm very optimistic about the future.
Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you so much for your kind words of support and encouragement we are very grateful for this. We are all working hard to support everyone within the service and we continue to strive to do so.

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Review from A C (Relative of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and helpful. Have shown relative great care and attention and are always around to give encouragement when needed. Communication from management could be improved, however, communication with individual staff excellent!
Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you very much for your kind words and we are continually striving to improve areas where needed. The team are delighted to have families back in the home and this will allow us to support family and friends further.

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Review from Helen G (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home now for 2 years, I think, and loves it. I cannot fault the carers there who have been brilliant to my mum and the smile when she sees them.
Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you so much for your kind words it means a great deal to us to have the acknowledgement. We value the feedback and hope to continue to drive the service forward to ensure that this continues. Thank you again.

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Review from Sharon O (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visits after the lockdown are going ahead smoothly and are well organised. Impressed with the level of care mum received when poorly a couple of weeks ago the staff were well informed and relevant checks were carried out regularly. It has been a very difficult time for the staff and families but the
home did everything possible in the circumstances. Contact with families has definitely improved, although can still be difficult to get through on the phone!
Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you for taking the time to write a review for us we value the feedback. It has been a difficult time for everyone through COVID, it is heartwarming to start seeing visits happening and to see families being united again. We will continue to improve the telecommunications wherever possible.

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Review from M P (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was transferred to Abbot from the hospital for assessment despite her not initially wanting to stay, not understanding what was happening due to her dementia. She has been treated with such love and care and the staff have over the six weeks she has been here shown such patience and understanding,
that they have built trust with mum. Mum is now settled and would like to stay permanently.
Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you so much for your kind words, we are aware of how difficult the process can be especially during the Covid restrictions. We are always trying to deliver the best care possible and thank you for acknowledging everyone's efforts.

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Review from S W (Daughter of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident of this home for 4 years this month and I’m very happy with the care she receives. The staff are friendly and caring with both residents and their relatives. Knowing that mum is treated with kindness, respect and affection is very comforting for our family.
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Review from Annette M (Daughter of Resident) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad, who sadly passed away on 15 April 2021, went into the Assessment Unit at Abbot Care Home in Harlow in June 2020, following a stay in Hospital. He was transferred into the Nursing Unit (Eider and Teal) in August 2020. I cannot rate this unit and indeed the home high enough. The staff were amazing,
nothing was ever too much trouble. Dad realised that he had to be there, as he could not be looked after at home, and never complained, always saying how lovely the staff were. When returning from short stays in hospital he always said "I am so pleased to be home". The amazing entertainment team regularly visited dad in his room, which kept him going. We feel so lucky dad was so well looked after by such amazing caring people.
Reply from Ruth Halls, Home Manager at Abbot Care Home

I would like to thank you for your review of Abbot Care Home, I know we are all working hard to and it is lovely to be able to share the feedback you have given us with the staff. It helps us to remain positive and focused on the care of the residents. Thank you again.

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Review from Phil H (Son of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has spent six weeks at Abbot House in Harlow on a respite basis and although he was understandably keen to go home, the care he received there was excellent. Staff always friendly, room was really nice and bright and ensuite a real bonus. I will also say that, for me, dealing with the management
of the home was always a pleasure. They always went out of their way to make things easier and help whenever and wherever they could.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your kind review, it was a delight to have your Dad staying with us and we wish him well for the future.

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Review from Christine C (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently in an assessment unit at the home and I have visited a few times to drop things off. I must say that the staff have been brilliant and the setting is lovely. So tranquil. My father has been in hospital on and off since February and in the last two weeks, he has been happier than
he has been for a long time. I am now hoping for a permanent place, so his care can be continued there.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for such a lovely review, we are very proud of our home and enjoy getting any feedback to help us improve on our service.

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Review from A W (Niece of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited many care homes, nothing compares to this home. The staff and other residents are really kind.
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Review from Barry R (Son of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good quality of care and a nice home-like environment.
Dad has settled well since coming back to the home.
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Review from Sue R (Daughter of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with the care to date; Dad has only been here a week and seems to have settled in well since coming to the home.
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Review from Terry L (Resident) assisted by family/friend published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is very peaceful. The staff are friendly and caring. The home know my history and very good at keeping it confidential.
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Review from Vicki Y (Niece of Resident) published on 11 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been in the care home for the last 6 weeks, since being in the home he has been very happy and is much more sociable, this is because he has company and is enjoying laughing with all of the staff, who visit him every day to make sure he has everything.
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Review from Gary Y (Friend of Resident) published on 11 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in this care home for the last 3 weeks. Since going into the home he has been so much brighter and is now back to his old self. The staff and management have been amazing. Nothing is too much trouble.
Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you, we are pleased that you are happy with the service your friend receives. Quality care is very important to us.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Abbot Care Home is calculated as follows: ( (442 Excellents x 5) + (81 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 532 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbot Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Susan

Susan Deol

Job Title: Home Manager Joined: 2025

Susan joined the Abbot Care Home team on 7th July 2025, and brings
with her over 34 years of experience in the adult health and social care sector.


She specialises in the care of older people, including people who live with dementia. Throughout her career, she has worked within nursing, residential, palliative, day-care, and domiciliary care services.
   
Susan is passionate about providing high-quality care to older people. She looks forward to working in partnership with the people who live at Abbot, their families, and the care home team, to ensure expectations are being met and high standards are maintained.

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Sabitha Pamu

Job Title: Care Manager Joined: 2019

Sabitha is a dedicated and caring leader, having joined the Excelcare-family in November 2019 as a Nurse and worked her way up to be the Care Manager of Abbot Care Home. Sabitha has been a qualified nurse since 2003 in India before she moved to the UK in 2016 and has been a UK registered nurse since 2017 with one year of experience as a Care Manager and 15 years of being a Mum.


For Sabitha, ‘Doing the right things for the right reasons in the nicest way’ is what being a Care Manager is.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbot Care Home to verify any information. View our terms and conditions. Abbot Care Home has an Enhanced Service - more info.