Abbot Care Home

Partridge Road, Harlow CM18 6TD
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9.8 111 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.

Care Provided by Abbot Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1735
  • Self-Funded Nursing Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1480
  • RESPITE Self-Funded Nursing Care: from £1735
  • RESPITE Self-Funded Nursing Dementia Care: from £1785

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Abbot Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Susan Deol (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (117)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (117)

Parking

  • There is parking at the home.

9.8

Abbot Care Home has a Review Score of 9.8 (9.814) out of 10, based on 45 reviews in the last 2 years.
Over all time Abbot Care Home has 111 reviews.

Overall Experience
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  • 1
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Date Published
  • 111
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Reviewer Connection to Abbot Care Home
  • 34
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  • 10
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  • 9
  • 6
  • 4
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  • 2
  • 1
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Total of 111, showing 21-40
Review from D A (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful, the staff are so dedicated and the attention to detail from them is second to none. Cannot praise this care home enough.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member, Thank you so much for your kind and generous words., it truly means the world to our team to hear such positive feedback.We are incredibly proud of our dedicated staff and the care they provide each day, and knowing their efforts have made such a meaningful impact is both uplifting and encouraging. Your praise and support remind us why we do what we do.Thank you again for taking the time to share your thoughts, it's a real joy to care for your loved one, and we're always here if you ever need anything.Best wishes.

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Review from D A (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been in Abbot Care Home since approx feb this year. First on Jubilee, now on King Fisher 1. I can honestly say that this Care home is second to none, from ensuring the building is bright and welcoming reception to every member of staff. The activities are varied and the care and love shown
to Mum is outstanding. Cannot recommend this home highly enough. Bravo! Keep up the good work.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member, Thank you so much for your kind and uplifting message, it truly means a great deal to all of us here at Abbott Care Home.We're so pleased to hear that your mum has settled in well and that you've had such a positive experience across both Jubilee and Kingfisher 1. Our aim is always to create a warm, welcoming environment where every resident feels cared for, valued, safe, and your words are a wonderful reflection of that goal.We're especially glad to hear your mum is enjoying the activities and that the love and care we strive to provide each day are being felt and appreciated. Feedback like yours is incredibly encouraging and reminds our team why they do what they do.Thank you again for your support and trust, we'll be sure to share your kind words with the wider team, they'll be absolutely delighted.Best wishes From all the Abbot care home team.

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Review from Christine A (Daughter-in-law of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent when consistent. Staff absence and holidays can't be helped but would be so much better as new staff don't always know the residents' needs. The food is lovely and a wide range of choice. Mum is very happy here.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member,Thank you for taking the time to share your feedback, it's genuinely appreciated.We're so pleased to hear that your mum is happy here, and that you've found the food and menu options to be enjoyable and varied. It's always encouraging to know our efforts are making a positive difference.We also appreciate your honest comments regarding staff consistency, you're absolutely right, continuity of care is so important, especially when it comes to understanding each resident's individual needs. While some staff absences due to holidays or unforeseen circumstances are unavoidable, we are continually working to ensure all team members, new or covering, are as well, informed and prepared as possible to provide the same high standard of care.Your feedback helps us to reflect and improve, and we thank you sincerely for raising it in such a constructive way.Best wishes From all the team at Abbot care home.

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Review from Karen D (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt thoroughly welcomed from the start. The team looked after me and chatted. The food was plentiful and tasty. This team also kept my evening sandwich meals for a later time to suit me. The activities were varied and interesting. The activities lady was really friendly. The team in the Jubilee suite
looked after me so well. Especially one of the staff who is a diamond. Thanks for looking after mum.
Reply from Susan Deol, Home Manager at Abbot Care Home

Dear family member,Thank you so much for your lovely message, we're truly delighted to hear that you felt so welcomed and well cared for during your time with us.It's wonderful to know that the team on Jubilee Suite made such a positive impression, from the friendly chats to the thoughtful touches like saving your evening sandwiches to suit your routine. We're also glad you enjoyed the food and found the activities engaging and enjoyable. We'll be sure to pass on your kind words to our lifestyle coordinator and the whole team, they'll be thrilled to hear this.Your special mention of one of our staff as "a diamond" really touched us, and we'll make sure that recognition is shared with the team, they certainly deserve it.Thank you again for your kind words and for trusting us to look after your mum. It's a privilege to care for her, and we're so glad your experience reflected the love and dedication our team puts into their work every day.Best wishesFrom all the team AT Abbot's.

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Review from Margaret R (Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
People get more value for money than me. Because at the moment, I can do a lot for myself, including helping others. Food and laundry have improved, awaiting a special monthly room clean. Daytime care is excellent. Nighttime varies. I can't find any fault with my care. There are faults, but they don't
affect me.
Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you so much for taking the time to share your honest and thoughtful feedback.We're really pleased to hear that you feel well cared for and that you're happy with the improvements in food and laundry services. It's also great to know you value the excellent daytime care, our team works hard to ensure all residents feel safe, supported, and respected throughout the day.We appreciate your patience as we continue working on delivering the special monthly room cleans, and we're grateful for your understanding regarding variations in night care. Please know we're always reviewing our practices to ensure consistency across all shifts.Your ability to remain independent and even support others is something we truly admire. We also appreciate your insight that, while there may be areas for improvement, they don't impact your own care. Still, your observations are valuable to us as we continue striving to improve the experience for everyone.Best wishesAll team at Abbot

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Review from Terry V (Son of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and nurses are exceptional with 100% professionalism and compassion to my father. Nothing is ever too much trouble and always done with a caring smile.
Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you so much for your kind and thoughtful words, we're truly grateful for your feedback.It means a great deal to hear that our carers and nurses have provided your father with such compassionate and professional care. The team takes great pride in what they do, and your recognition of their dedication and those caring smiles, will mean the world to them.Knowing that your father is receiving the support he needs, and that you feel reassured, is exactly what we strive for every day. Thank you again for taking the time to share your appreciation, it will be shared with the whole team.Best wishes to you and your familyFrom us all at Abbot care home.

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Review from Damian V (Grandson of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to start by saying all the carers who help with my grandad are lovely. They are always helpful if we ask them questions, or if we have an issue. The home is always clean and tidy.
Reply from Susan Deol, Home Manager at Abbot Care Home

Thank you so much for your kind words and for taking the time to share your thoughts with us.We're so pleased to hear that you've had such positive experiences with the care team supporting your grandad. It's wonderful to know they've been helpful, approachable, and supportive whenever you've had questions or concerns. Your recognition means a great deal to the team.We're also glad you've found the home clean and tidy, creating a welcoming and comfortable environment for our residents and their families is very important to us.Thank you again for your thoughtful message and for your continued trust. It's a privilege to care for your grandad.,Best wishes From us all at Abbot care home.

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Review from Raymond A (Son of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely a lovely care home my father health has improved so much.
All the staff go above and beyond their duties,
Nothing is too much trouble.
So much going on through out the days/ weeks.
Many thanks to everybody
Reply from Alina Maier, Executive Home Manager at Abbot Care Home

Thank you so much for taking the time to complete a review and we are delighted how well your father has improved. We work hard to create a warm and inviting homely environment for all of our lovely people and families, we are delighted this has been your experience from the outset and thereafter.

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Review from Aneel K (Son of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum moved in to Abbott care home in December 2024. Although the room is quite basic, it is enough for everyday needs. Mum
Is happy with the choice of food and day to day activities on offer. The staff are very friendly and helpful but seem to be busy as it can sometimes take a little longer for
mum to be seen when needed.
Reply from Alina Maier, Executive Home Manager at Abbot Care Home

Thank you for taking the time to complete this review for the home. I will pass on your feedback to the staff who had the pleasure in caring for your loved one.

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Review from Karen C (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't fault the general care and attention Dad receives. His attendance at activities is the highlight of each day and has improved his demeanour. He enjoys his meals, but prefers the desserts since developing a sweet tooth (or 2). The home is clean & well maintained. Overall the staff are friendly
& welcoming & the updates & communication regarding dads welfare are regular & clear & concise. Thank you.
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Review from Vanessa G (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum joined the home on the 1st of March so a new resident. She is looked after & cared for very well. She has a choice of what to eat. Daily activities if she wishes to join in. Staff are friendly and caring. She doesn't feel lonely or bored, she is happy, I am happy.
Reply from Alina Maier, Executive Home Manager at Abbot Care Home

Thank you for such a lovely review. We are so pleased to hear that you had such a positive experience with us. I will pass on your generous words to the team. We are always very pleased to hear from friends and families.

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Review from Simon G (Son of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far can't complain about anything. Communcation by phone could be better (especially when calling the home). The lady and the activities are amazing and always bring a smile to my mum.
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Review from L B (Wife of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the third care home my relative has lived in and by far the best. My relative is very happy at Abbot Care Home. They like the carers, the food and the general vibe. The carers are wonderful where nothing is too much trouble, issues if any are listened to and dealt with. The care my relative
receives is excellent. Communication with family members is good, we are involved in our relatives care at all levels. The home offers an excellent activity list, there is something for everyone and new activities are always being introduced according to residents wishes. We wouldn't hesitate to recommend Abbot Care Home to others.
Reply from Alison Kelly, Sales and Marketing Business Partner at Abbot Care Home

Thank you so much for your lovely review and kind compliments about Abbot Care Home. We truly appreciate you taking the time to share such thoughtful and detailed feedback.The Excelcare Team

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Review from Natalie F (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to take a moment to express my deepest gratitude for the exceptional care, kindness and compassion you show my mum every day.
It is such a comfort to know that she is surrounded by dedicated and caring individuals who go above and beyond to make her feel safe, valued and supported. Your patience,
warmth and professionalism do not go unnoticed and they mean the world to both my mum and our family.
I would like to give a special thanks to all the staff at Mallards and say thank you for everything you do to make her days brighter. Please know that your hard work and dedication make a profound difference, and we are truly grateful. What can I say about one lady who is always going over and beyond to make people happy you are truly amazing and I will never be able to repay you for the kindness you showed to Mum not only now but while she was in hospital, you are one amazing lady.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you so much for taking the time to share such a thoughtful and heartfelt message. Your kind words mean more to us than we can express, and they serve as a beautiful reminder of why we do what we do. We are deeply grateful to have the privilege of caring for your mum and it is truly wonderful to hear that the care and compassion we strive to provide every day bring comfort to her and to your family. Knowing that she feels safe, valued and supported is the highest compliment we could receive. Your recognition of our team's patience, warmth and professionalism touches us deeply. I would also like to highlight the special mention of our team member who went above and beyond to ensure continuity of care for your mum while she was in the hospital. It is gestures like these-driven by genuine care and commitment-that reflect the heart of our team. Your gratitude inspires us to continue working hard to make every day brighter for those we care for.

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Review from Charlotte F (Granddaughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at Abbot for over a year and it's the best decision we ever made to send her here. Her life has changed for the better. She is happier here than she has been in years. The staff are so caring and kind; we know she is in the best possible hands whenever we leave. The activities are great
in helping her to meet other residents and the activity staff are so enthusiastic. Nan enjoys every minute of the activities that she does.
Thank you so much to the staff at Abbot for everything you do for my nan and the happiness that you bring to her life.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you for your very kind review - we will pass your comments on to the team. It is a pleasure seeing your nan joining in with the activities, we're thrilled she enjoys every minute at Abbot.

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Review from L F (Granddaughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at Abbot Care Home for 11 months now and I have nothing but wonderful things to say about the care she receives. Each carer goes above and beyond to understand her needs and the little quirks and routines she has throughout the day. You instantly get a homely feel when you walk in and
are always greeted well by the carers. Nothing ever seems too much for them and I couldn't wish for my nan to be anywhere better for her. Thank you Abbots.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you for your very kind review, we have passed this on to the team who are so pleased to hear your kind words. They are a great bunch at Abbot and it's great to see it doesn't go unnoticed. Thank you.

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Review from Rute G (Daughter of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The kettle that is being used for the residents and visitors/staff needs to be replaced. It has no filter and is full of limescale.
Urgent attention is needed.
Also, the ward in general had a very unpleasant smell of urine which isn't common.
Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you for your kind feedback and high rating. We sincerely apologise for the issues you encountered. The kettle has now been replaced with a brand-new one, as the initial new kettle was unfortunately broken on arrival. Regarding the odour, while rare, such occurrences can happen in a care home environment but we are actively working to address this and maintain the highest standards of cleanliness and comfort. We truly value your understanding and ongoing support.

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Review from Christine L (Niece of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, friendly and helpful staff. Residents seem very happy and well cared for.
Reply from Matt Abbotson, Home Manager at Abbot Care Home

Thank you for your kind review, I will inform the team so that they can read your kind words. It is lovely to hear that you see how happy and well-cared for the people living in the home are.

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Review from J F (Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved into Abbots Care Home in October 2023. I was impressed the moment I walked in. Everyone was very welcoming and friendly. Went into my room and was gobsmacked, it's a large room with lots of space for my wheelchair. The staff are amazing they're very professional, kind, caring, and have a great
sense of humour - for me, this is the perfect home to be in. I've made some lovely friends in here.
Reply from Matt Abbotson, Home Manager at Abbot Care Home

Thank you for your very complimentary review. We are really pleased to hear that you are enjoying it here with your Abbot family. The team will be really pleased to read the comments you have written about them. Glad you like your room too, that's good to hear. We do indeed have a very caring team at Abbot and I agree, they do have a fantastic sense of humor too.

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Review from David L (Son of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am glad that Mum has access to 24 hour care. The staff are kind and friendly.
The staff can not only give Mum a lift but me as well, particularly when Mum is having a bad day and I need some reassurance.
I can't understand how, having all Mum's clothes marked with her name and room number can still
go missing in the wash; while she is sometimes wearing someone else's clothes.
I have seen her clothes that have been put in her drawer without being folded.
Mum gets looked after well.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Abbot Care Home is calculated as follows: ( (442 Excellents x 5) + (81 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 532 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbot Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (2)

Susan

Susan Deol

Job Title: Home Manager Joined: 2025

Susan joined the Abbot Care Home team on 7th July 2025, and brings
with her over 34 years of experience in the adult health and social care sector.


She specialises in the care of older people, including people who live with dementia. Throughout her career, she has worked within nursing, residential, palliative, day-care, and domiciliary care services.
   
Susan is passionate about providing high-quality care to older people. She looks forward to working in partnership with the people who live at Abbot, their families, and the care home team, to ensure expectations are being met and high standards are maintained.

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Sabitha Pamu

Job Title: Care Manager Joined: 2019

Sabitha is a dedicated and caring leader, having joined the Excelcare-family in November 2019 as a Nurse and worked her way up to be the Care Manager of Abbot Care Home. Sabitha has been a qualified nurse since 2003 in India before she moved to the UK in 2016 and has been a UK registered nurse since 2017 with one year of experience as a Care Manager and 15 years of being a Mum.


For Sabitha, ‘Doing the right things for the right reasons in the nicest way’ is what being a Care Manager is.

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