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Excelcare Goldenley

11/13 Richmond Avenue, Benfleet, Essex SS7 5HE
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Excelcare Goldenley, Benfleet
Excelcare Goldenley, Benfleet
Excelcare Goldenley, Benfleet

Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.

It is located nearby to local amenities and transport links, and has a good position within the local community.

This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.

There are 2 cooks which provide...  

Care Provided by Excelcare Goldenley

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,295From £1,295
Residential Dementia CareFrom £1,295From £1,295

Contact Excelcare Goldenley to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacky Frood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (7)

Parking

  • Free parking at the home

Excelcare Goldenley Reviews (78)

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9.9

Excelcare Goldenley has a Review Score of 9.9 (9.920) out of 10, based on 22 reviews in the last 2 years. Over all time Excelcare Goldenley has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from Lynn R (Daughter of Resident) published on 15 July 2026 Submitted via Website
Overall Experience

My mum has only been going a short while for one day a week, but all the staff there are really lovely people who genuinely seem to care about the service users. They have always been friendly, helpful and welcoming so I have no issue with leaving my mum there for the day as I know she will be looked after.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking the time to leave a review for Goldenley. We are so happy you feel confident to leave Mum in our care. I will share your review with our team.

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Review from Carole P (Day Care Service User) published on 2 July 2026 Submitted via Postal Card
Overall Experience
I love it on Mondays.

They are very nice. They do their job very well.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking time to leave a review. So happy you enjoy your visits. I will ensure I share this with the team.

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Review from Helen S (Friend of Resident) published on 16 April 2026 Submitted via Postal Card
Overall Experience
I have been very impressed by the level of care shown to my friend as she descended into dementia. All of the staff are of the highest calibre.

I have visited many times and always find my friend clean and relaxed.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking the time to leave us a review. We are happy you are impressed with the level of care your friend receives and I will share this with the team.

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Review from Georgina F (Daughter of Resident) published on 26 March 2026 Submitted via Postal Card
Overall Experience

My mum sadly only spent a short time here before she passed away. She was initially very resistant to staying as she has been in other day centres. However, the team were incredibly patient, considerate, and accommodating. They took the time to understand her worries. Over time, she was happy to stay, mum began to feel comfortable and was socialising with the other ladies. My last conversation with her before she passed away was her describing her positive interactions with people at the day centre. It made a very difficult time a little lighter for our family, and we will always be grateful.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking time to review Goldenley. I am so glad to hear that your dear Mums experience here was positive. I will ensure this is shared with the team .

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Review from Debbie S (Daughter of Resident) published on 16 March 2026 Submitted via Website
Overall Experience
The two ladies who run the daycare facility are just the loveliest caring people ! My mum attended for a couple of years with Alzheimer's And I was amazed how the staff got her to accept going and really enjoying her time there. Even though she couldn't remember things she always knew it was time for daycare.
The team provided a safe and supportive place for me to leave mum for 5 hours where I knew she would be treated with dignity and respect. Mum always enjoyed her meals at the day care and always came out happy and smiling.

Mum has since passed away but I would absolutely recommend the Day Care Centre at Goldenley.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking time to review Goldenley and for your kind words. I will ensure I share this with the team .

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Review from J H (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card
Overall Experience

When the dementia team first suggested that mum attended Goldenley once a week, we felt very anxious as a family. We really needn't have worried. The staff are so kind and welcoming, and mum enjoyed the club so much that we've now increased her attendance to two days a week.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou so much for the lovely review . We are so pleased to hear Mum is enjoying it. I will ensure this is shared with the team.

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Review from Jackie G (Daughter of Resident) published on 3 March 2026 Submitted via Website
Overall Experience
My lovely mum has been at Goldenley for the last 5 years. All the staff are amazing , mum is such a part of the Goldenley family . Their care and kindness is excellent.

Thank you Goldenley for taking care of my beautiful, kind mum . You will always be special to us and we will always remember the kindness you show mum. Xx

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for leaving the lovely review. I will ensure to share this with the team.

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Review from Heidi P (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card
Overall Experience

Goldenley is staffed and managed by such amazing people. The care, love and kindness they show my dad is incredible. It was so hard for my mum reaching the decision that he needed to go into a care home. From the first visit we felt the warmth and kindness within Goldenley! Nothing is too much trouble! We feel part of a community and so supported in every way. Endless activities provide fantastic stimulation for dad - especially anything music related which he loves. He has settled in so well. It gives us peace knowing he is safe, warm, well fed and cared for by angels!

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking the time to leave this lovely review. We are so happy that your lovely dad has settled so well and you feel part of the Goldenley family already .

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Review from L M (Friend of Resident) published on 9 October 2025 Submitted via Website
Overall Experience

Visit a friend at Goldenley and what a wonderful home.The staff are absolutely amazing and can't do another for the residents and I believe the impact these lovely people have had on my friends quality of life is outstanding. The management team are always helpful and there is a feeling of a family atmosphere where everyone cares .

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for leaving a review for Goldenley. I will ensure this is shared with the team.

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Review from Lily C (Niece of Resident) published on 1 September 2025 Submitted via Website
Overall Experience

Goldenley were fantastic. So caring and kind. I never felt concerned about my aunt being in their care. The activities they set for the residence were amazing. The staff always help massively and keep us up to date with regular information! Overall I would recommend the home 100%

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou so much for taking the time to leave the review for Goldenley and recommending us. It is greatly appreciated and I will share your comments with the team

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Review from Scarlett L (Great-granddaughter of Resident) published on 17 July 2025 Submitted via Website
Overall Experience

Lovely care home staff are very friendly and always there to help with a smile. Residents are well looked after and always happy there are always activities going on and events to join in with.Would definitely recommend .

Reply from Jacky frood, Manager at Excelcare Goldenley

Thank you for leaving the lovely review. So glad you would recommend Goldenley.

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Review from M B (Niece of Resident) published on 8 July 2025 Submitted via Website
Overall Experience
Lovely home, staff are really friendly, my aunt was really well cared for and it was nice to see.

The best part about the goldenly is the activities for the residents. It keeps them active and entertained. The staff are very caring and treat the residents like family.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking the time to leave a lovely review. We are so happy that you are happy with the service we provide for your aunt and other people living here

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Review from Anne L (Daughter of Resident) published on 27 June 2025 Submitted via Website
Overall Experience

I'm so grateful for the kindness and care that all the staff at Goldenley have shown to my mum who recently moved there. They have really helped us with this new transition for her and she seems so much happier than we could have hoped

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for the lovely review for Goldenley. We are so happy at how well Mum has settled in her short time with us.

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Review from Sharon E (Daughter of Resident) published on 20 June 2025 Submitted via Website
Overall Experience

My Mum has been a resident at Goldenley for nearly 4 years. Personally I think it is such a kind, caring and thoughtful home. All the staff are lovely, totally admire their dedication and empathy they show not just my Mum, but all the residents, in such a difficult environment. With me living abroad it is a comfort to know she is safe and in extremely good hands. Thank you.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking time to leave the lovely review. I will ensure to share this with the team .

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Review from Tracey B (Daughter-in-law of Resident) published on 3 June 2025 Submitted via Website
Overall Experience

My mother in law needed urgent residential care after suffering from a stroke had increased her dementia suddenly. Staff were very helpful, understanding and compassionate and within a week we could get some sort of normality back in our lives and the knowledge that she was being fully cared for. Any concerns I have initiated re health have been brought to the GPs attention who visits the care home regularly. Food is absolutely outstanding. Staff are friendly and helpful. There are numerous lounges and residents are encouraged to sit in the main lounges and join in with the activities on a daily basis, be it singers visiting, craft activities, farm visitors and celebrating special occasions, a cake is always supplied by the chefs on a birthday. It feels like home and after having lots of doubts over whether she needed to be in care we are now happy she is being cared for so well, much better than we could have managed. No hesitation recommending this care home.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for leaving this lovely review. We are so happy that your experience has been a positive one and that Mum has settled well and has become part of our Excelcare family.

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Review from D R (Daughter of Resident) published on 3 June 2025 Submitted via Website
Overall Experience

My mum seems very happy here, always clean, well fed and staff are generally very good. Whenever I visit the staff always give me feed back how my mum is doing. Any changes in my mum's medication and general health is always fully explained.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking time to leave the review for Goldenley. We are glad mum seems happy and that you are kept updated about changes.

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Review from Julie J (Daughter of Resident) published on 3 June 2025 Submitted via Website
Overall Experience

I cannot fault Goldenley'. My mother has been a resident for over 7 years and the care she has received has kept her well and stimulated. The staff are amazing, the activities truly engaging and creative, especially the musical ones. They make it feel like one big family. The home and her room are always clean and tidy and there are always staff available for the residents and families.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for leaving this lovely review. I am so happy that Goldenley team make it feel like one big family and that you find Goldenley and your mums room tidy and clean and that the team are available on your visits. I will ensure this review is shared with the Team.

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Review from Denise H (Daughter of Resident) published on 3 June 2025 Submitted via Website
Overall Experience

Our Mum is a full-time resident at Goldenley Care Home and has been living there for just over three years. The Goldenley staff are friendly, professional and caring and they keep us involved of her care and medical needs. And we find that the staff make us feel very welcome when we go to visit her each week. She is cared for and looked after well, and we appreciate all the staff members who have her wellbeing at heart. Thank you all so much.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for taking the time to leave this lovely review. I am so glad you feel welcome when you visit and that you feel your mum is well cared for and looked after. It is lovely to get this feedback from relatives and this will be shared with the team.

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Review from W W (Daughter of Resident) published on 2 June 2025 Submitted via Website
Overall Experience
Mum has been cared for in Goldenley for two years now. I cannot fault the care that she receives or the atmosphere of the Home.
The team are always available to listen to any concerns and happy to spend time discussing them.
There is entertainment and / or activities most days and every one is included, so far as they are able.
The cooks produce a varied menu using fresh food and served in the dining room at tables, or individually if the client needs assistance.

We are very lucky to have this facility close to home, which relieves a lot of our worries about Mum.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for leaving this positive review for Goldenley. We are delighted that you have been having a positive experience and we feel lucky to have your Mum as part of our Goldenley family

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Review from Michael H (Partner of Resident) published on 29 May 2025 Submitted via Website
Overall Experience

My partner became a resident of Goldenley Care Home in October 2024. I was her full-time carer at home for 5 years after she was diagnosed with Alzheimer's in January 2020, following an early-stage dementia assessment in 2019.

She had been attending the Daycare centre at Goldenley, so it became an easier transition for her to become a full-time resident, which was arranged by her son, whilst I was recovering in the hospital.

I believe Goldenley is an excellent Care Home, and the staff do a very difficult job with professionalism, dedication and empathy, working hard to ensure that my partner receives the best quality care. I greatly admire their work ethic and dedication. Any minor issues are dealt with promptly, and they advise and inform about any health issues, such as weight loss or having a fall.

Although it breaks my heart not being with my partner, I know she is in safe and in good hands with Goldenley.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for leaving the lovely review for Goldenley. I am so happy that you feel your loved one is safe and well cared for and this will delight the team at Goldenley knowing that you put your trust in them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 April 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (2)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 06 Jul 2026

    What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...

  • 06 Jul 2026

    What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...

Upcoming Events

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Goldenley.

Meet the Team (2)

Jacky Frood
Jacky FroodJob Title:Home ManagerJoined: 2008

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager

Kayleigh Potton
Kayleigh PottonJob Title:Deputy ManagerJoined: 2018

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.

Frequently Asked Questions about Excelcare Goldenley

What types of Care is Excelcare Goldenley registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Goldenley have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Excelcare Goldenley?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Excelcare Goldenley to the centre of Benfleet?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Goldenley to verify any information. View our terms and conditions. Excelcare Goldenley has an Enhanced Service -more info.