Goldenley

11/13 Richmond Avenue, Benfleet SS7 5HE
Review Us
9.9 69 Reviews
  • Goldenley, Benfleet
Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.

It is located nearby to local amenities and transport links, and has a good position within the local community.

This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.

There are 2 cooks which provide a variety of tasty and nutritious meals on a daily basis for residents to enjoy. Any special dietary requirements are taken into account.

Show Goldenley on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Residential Dementia Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Residential Dementia Care: from £1295

These prices are only a guideline, please contact Goldenley to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacky Frood (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (7)

Parking

  • Free parking at the home

Goldenley Reviews (69)

Total of 69, showing 1-20
9.9

Goldenley has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years. Over all time Goldenley has 69 reviews.

Overall Experience

  • 62
  • 7
  • 0
  • 0
  • 0

Date Published

69
13
13
15
54

Review from Scarlett L (Great-granddaughter of Resident) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home staff are very friendly and always there to help with a smile. Residents are well looked after and always happy there are always activities going on and events to join in with.Would definitely recommend .

Reply from Jacky frood, Manager at Goldenley

Thank you for leaving the lovely review. So glad you would recommend Goldenley.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Niece of Resident) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, staff are really friendly, my aunt was really well cared for and it was nice to see.
The best part about the goldenly is the activities for the residents. It keeps them active and entertained. The staff are very caring and treat the residents like family.

Reply from Jacky frood, Manager at Goldenley

Thankyou for taking the time to leave a lovely review. We are so happy that you are happy with the service we provide for your aunt and other people living here

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum had been at Goldenley for nearly 5 years, she refers to it as her 'Goldenley Family '.
The staff are so kind, caring and to be honest they are just AMAZING !
Thank you to all of the staff for taking care of my mum and always making us feel so welcome .
Xxxx

Reply from Jacky frood, Manager at Goldenley

Thankyou so much for leaving the lovely review for Goldenley. Mum really is part of the family and every day she brightens our day with her lovely sense of humour.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne L (Daughter of Resident) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so grateful for the kindness and care that all the staff at Goldenley have shown to my mum who recently moved there. They have really helped us with this new transition for her and she seems so much happier than we could have hoped

Reply from Jacky frood, Manager at Goldenley

Thankyou for the lovely review for Goldenley. We are so happy at how well Mum has settled in her short time with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon E (Daughter of Resident) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Goldenley for nearly 4 years. Personally I think it is such a kind, caring and thoughtful home. All the staff are lovely, totally admire their dedication and empathy they show not just my Mum, but all the residents, in such a difficult environment. With me living abroad
it is a comfort to know she is safe and in extremely good hands. Thank you.

Reply from Jacky frood, Manager at Goldenley

Thankyou for taking time to leave the lovely review. I will ensure to share this with the team .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey B (Daughter-in-law of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law needed urgent residential care after suffering from a stroke had increased her dementia suddenly. Staff were very helpful, understanding and compassionate and within a week we could get some sort of normality back in our lives and the knowledge that she was being fully cared for.
Any concerns I have initiated re health have been brought to the GPs attention who visits the care home regularly. Food is absolutely outstanding. Staff are friendly and helpful. There are numerous lounges and residents are encouraged to sit in the main lounges and join in with the activities on a daily basis, be it singers visiting, craft activities, farm visitors and celebrating special occasions, a cake is always supplied by the chefs on a birthday. It feels like home and after having lots of doubts over whether she needed to be in care we are now happy she is being cared for so well, much better than we could have managed. No hesitation recommending this care home.

Reply from Jacky frood, Manager at Goldenley

Thankyou for leaving this lovely review. We are so happy that your experience has been a positive one and that Mum has settled well and has become part of our Excelcare family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Daughter of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very happy here, always clean, well fed and staff are generally very good. Whenever I visit the staff always give me feed back how my mum is doing. Any changes in my mum's medication and general health is always fully explained.

Reply from Jacky frood, Manager at Goldenley

Thankyou for taking time to leave the review for Goldenley. We are glad mum seems happy and that you are kept updated about changes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie J (Daughter of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Goldenley'. My mother has been a resident for over 7 years and the care she has received has kept her well and stimulated. The staff are amazing, the activities truly engaging and creative, especially the musical ones. They make it feel like one big family. The home and her room are
always clean and tidy and there are always staff available for the residents and families.

Reply from Jacky frood, Manager at Goldenley

Thankyou for leaving this lovely review. I am so happy that Goldenley team make it feel like one big family and that you find Goldenley and your mums room tidy and clean and that the team are available on your visits. I will ensure this review is shared with the Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise H (Daughter of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum is a full-time resident at Goldenley Care Home and has been living there for just over three years. The Goldenley staff are friendly, professional and caring and they keep us involved of her care and medical needs. And we find that the staff make us feel very welcome when we go to visit her
each week. She is cared for and looked after well, and we appreciate all the staff members who have her wellbeing at heart. Thank you all so much.

Reply from Jacky frood, Manager at Goldenley

Thankyou for taking the time to leave this lovely review. I am so glad you feel welcome when you visit and that you feel your mum is well cared for and looked after. It is lovely to get this feedback from relatives and this will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W W (Daughter of Resident) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for in Goldenley for two years now. I cannot fault the care that she receives or the atmosphere of the Home.
The team are always available to listen to any concerns and happy to spend time discussing them.
There is entertainment and / or activities most days and every one is included,
so far as they are able.
The cooks produce a varied menu using fresh food and served in the dining room at tables, or individually if the client needs assistance.
We are very lucky to have this facility close to home, which relieves a lot of our worries about Mum.

Reply from Jacky frood, Manager at Goldenley

Thankyou for leaving this positive review for Goldenley. We are delighted that you have been having a positive experience and we feel lucky to have your Mum as part of our Goldenley family

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Partner of Resident) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner became a resident of Goldenley Care Home in October 2024. I was her full-time carer at home for 5 years after she was diagnosed with Alzheimer's in January 2020, following an early-stage dementia assessment in 2019.


She had been attending the Daycare centre at Goldenley, so it became an

easier transition for her to become a full-time resident, which was arranged by her son, whilst I was recovering in the hospital.


I believe Goldenley is an excellent Care Home, and the staff do a very difficult job with professionalism, dedication and empathy, working hard to ensure that my partner receives the best quality care. I greatly admire their work ethic and dedication. Any minor issues are dealt with promptly, and they advise and inform about any health issues, such as weight loss or having a fall.
Although it breaks my heart not being with my partner, I know she is in safe and in good hands with Goldenley.

Reply from Jacky frood, Manager at Goldenley

Thankyou for leaving the lovely review for Goldenley. I am so happy that you feel your loved one is safe and well cared for and this will delight the team at Goldenley knowing that you put your trust in them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley S (Daughter-in-law of Resident) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been resident at Goldenley since May 2023. Care is exceptional with a real family feel. There is a low turnover of staff which allows for excellent continuity of care. Staff are always friendly and welcoming and so kind to the residents.


A comprehensive programme of activities

and entertainment caters to all tastes, adding to the community feel of the home.


Wouldn't hesitate to recommend.

Reply from Jacky frood, Manager at Goldenley

Thankyou for leaving the lovely review for Goldenley. It is good to know that you would recommend Goldenley . I will share this with the team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Son of Resident) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenly care home in Benfleet isn't like every other care home. The moment you walk in you realise it's special. The home is very stylishly decorated and feels so homely. The staff are amazing nothing is too much trouble, everyone smiles . My father is five weeks in to his stay and he has got happier
and happier every day. The rooms are very well decorated , the residents are encouraged to make their rooms homely. The staff have worked so hard getting to know him , they know what he likes and what he doesn't. This is so good because having to move somewhere different and settling in is harder the older you get. My father has a production line of tea delivered to him throughout the day and he loves the food. Goldenley has a dedicated team led by the activities coordinator to entertain and stimulate the residents. The home has singers , dancers, bands on a regular basis and a service on a Sunday. Since my father has been here they have celebrated St Patrick's day, St George's day, Easter, and VE Day

Reply from Jacky frood, Manager at Goldenley

Thankyou so much for the lovely review. We are so happy Dad has settled in at Goldenley. I know it was difficult for him moving so far from his home but he has become a much valued member of our Excelcare family and made Goldenley his home. We are so happy to have him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoyed every minute of her respite at Goldenley care home. They looked after her very well, and she enjoyed all of the different activities. The staff were very friendly and helpful.

Reply from Jacky frood, Manager at Goldenley

Thank you for taking the time to leave a review. We are so glad your Mum enjoyed her stay with us at Goldenley.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee W (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently had to go into care as she was struggling to look after herself after the death of our dad and she had dementia. It was never an easy decision for us to make because Mum had always been such a strong, independent person. We did look at different options for Mum but we finally found a
place that Mum loved and would manage to get her life back on track. We can’t thank the staff enough at Goldenley Care Home for giving Mum back her independence and most of all, her infectious personality.
I sat with Mum recently at the home and couldn’t believe the change in her. We never stopped laughing.
Kind regards.

Reply from Jacky frood, Manager at Goldenley

Thank you for your lovely kind words. We are so happy at how well Mum has settled in at Goldenley and made friends.
It is a pleasure to have Mum at Goldenley. She has fitted in so amazingly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen H (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a family member within Goldenley now for 19 months, right from the start the team members have met Mum's needs in all aspects. Mum has a whole other family within the home who care for her and we, as her immediate family, are kept involved and informed in Mum's care, activities and medical
needs.

Reply from Jacky frood, Manager at Goldenley

Thank you for taking the time to leave a review. We are so happy to have Mum as part of our family at Goldenley and that you are happy with the service we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C N (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Goldenley for a number of years and in that time she has been loved and cared for by all the staff. The staff always do the very best for residents, often under difficult circumstances. It has a very homely feel with entertainment and good food. Also, which is of importance,
the manager and assistant manager will always listen and help with any concerns or questions.

Reply from Jacky frood, Manager at Goldenley

Thank you so much for the lovely review about Goldenley and the team. So happy to know you are listened to and that Goldenley has a homely feel. This is our aim.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy at Goldenley. She is looked after by staff who show they care. She is safe and warm and enjoys the food that is cooked there. Mum has been a resident at Goldenley for a few years now, and she still enjoys joining in with the activities.

Reply from Jacky frood, Manager at Goldenley

Thank you for taking the time to leave the review, and it is good to know mum enjoys the food and activities at Goldenley.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia W (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed for four weeks respite. He had attended the day centre and enjoyed going. While at the day centre the carers would send me videos of my dad having fun and he would hug them as he left. It was the obvious choice for him to stay there. I needn't have worried about how he would feel being
away from home - he thought it was a hotel and didn't want to leave! He enjoyed the food and the activities and liked the residents and the carers. It was reassuring every time I visited to see him so relaxed and happy. He always looked well cared for and his room and communal areas were all clean. Very happy with the service and would happily recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dee W (Wife of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment. All staff go to great lengths to keep the residents happy.

Reply from Jacky frood, Manager at Goldenley

Thank you for taking the time to leave the review. It means a lot to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Goldenley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Goldenley is calculated as follows: ( (167 Excellents x 5) + (12 Goods x 4) ) ÷ 179 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goldenley is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (8)

Meet the Team (2)

Jacky

Jacky Frood

Job Title: Home Manager

Joined: 2008

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager

Kayleigh

Kayleigh Potton

Job Title: Deputy Manager

Joined: 2018

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.

Frequently Asked Questions about Goldenley

What types of Care is Goldenley registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Goldenley have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Goldenley?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goldenley to the centre of Benfleet?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Goldenley to verify any information. View our terms and conditions. Goldenley has an Enhanced Service - more info.