Goldenley

11/13 Richmond Avenue, Benfleet SS7 5HE

Group: Excelcare Holdings

Person in charge: Christine Webster (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Single Rooms: 34

Shared Rooms: 2

Rooms with ensuite WC: 4

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

Free parking at the home

Latest Care Quality Commission* Report on Goldenley: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Goldenley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Goldenley in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.587 for Goldenley is calculated as follows: ( (129 Excellents x 5) + (80 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 213 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Goldenley is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 17 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Goldenley has a Review Score of 9.6 (9.587) from 18 Reviews


Average Ratings

  • Excellent
    9
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Goldenley?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Goldenley

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My mother has been a resident at Goldenly for the last 7 years. I visited several other homes when deciding which would be best for her needs. I was worried that I would not make the right choice. I had no need to worry she has been very happy living there. I am very confident she is being well looked after. The staff always contact me if there is need to and I feel assured she is being well looked after. I would have no problem recommending this home to potential residents or there relatives.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.3 out of 5

Having both parents with different needs I see all the sides of care. No one that works at Goldenley lacks in their care and dedication to their job. My mother's dementia and my father's mobility issues give all the staff challenges. Goldenley staff are always professional and give 100% to what they are doing.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.8 out of 5

Very clean, caring and most importantly warm, which other care homes seem to neglect.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.3 out of 5

Mum went into Goldenley in October 2016 she took a while to settle but now is ok. We have no complaints about mums care, the staff are great and very caring.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.9 out of 5

I cannot praise this place and its staff enough. My mother had been a resident now for approx 4 years and the staff have coped with a very private and quite often unsocial lady.
They all understand her needs and allow her space and privacy but at the same time, watch out for her needs and requirements.
When she has been poorly, I am always informed and the greatest of care has been to shown to her.
Her hygiene, health and eating habits are all taken care of to a high standard again with lots of interaction with myself.
Also the way they have thought of family's visiting. Providing a bar, tea room and lounge is wonderful.
Mum does not really participate in activities through her own choice although she is always encouraged. However, I know there is always lots going on for residents that do.
If I ever end up in a care home I would like to think it would be a happy, safe, caring establishment such as Goldenley.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.5 out of 5

Staff work well as a team and put Mum's needs first. Cheerful, approachable, happy, considerate, caring. Mum finds Christmas difficult and the staff recognise this and help her.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.4 out of 5

What a wonderful care home this is. All the family loved coming here to see their mum (in my case wife). The staff were excellent and the way they cared for the varying needs of the residents was exceptional. We felt that our loved one was in really good hands and we were sorry when doctors decided she needed to be 'reassessed' in hospital.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   5 out of 5

My Dad has been at Goldenley for nearly four years, he's looked after very well. The staff are fantastic and treat all residents with compassion.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.1 out of 5

The staff at Goldenley are incredible. Their dedication and hard work are exemplary. Every resident is given time care and attention.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.5 out of 5

Very good care home, the residents and visitors are very well looked after. Nothing is too much trouble for the very friendly and caring staff.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.9 out of 5

My husband uses the facilities for respite. I have no complaints and he seems quite happy. He always looks well groomed and clean.

How likely would you be to recommend Goldenley? Likely

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Average Rating:   4.4 out of 5

Goldenley is a friendly and welcoming care home. The staff are extremely efficient and caring towards their residents. They are very aware of the individual needs of everyone. All residents are treated with dignity, respect and friendliness. As a family, we all are made to feel welcome and can visit my mum whenever we want to and at any time of the day. We are always kept informed about the needs and requirements of my mum and are always invited to any meetings or care plan discussions.

Staff go out of their way to entertain and stimulate the residents - from keep fit, to craft activities to sing a longs (if the resident wants to participate of course!) Goldenley is a lovely place and we feel very lucky that Mum is cared for, cherished and kept safe in this warm and happy environment.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   5 out of 5

My aunt is well looked after and the facilities are excellent. All the staff are so friendly and helpful and providing my aunt with all she requires. She is always treated with dignity.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.3 out of 5

Our mum has been cared for in a very compassionate and caring way. The staff really make an effort to listen to her and have empathy with her at all times.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.6 out of 5

Carers always kindly and patient.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.4 out of 5

One word; Excellent!!

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   5 out of 5

Since my mother was welcomed into the home some months ago it was a great relief to see how happy and content she was being there and seeing first hand how caring, approachable and professional all the staff are. On one occasions when she became very unwell the response from the care team was second to none and they looked after her immediate needs until paramedics arrived very impressive! After a visit, it is comforting to know that our parent is being looked after by a great team giving the best care, dignity and compassion in a family atmosphere.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.3 out of 5

I just wanted to register my thanks to all the staff at Goldenley. My mother was cared for there for approximately three and a half years following the death of my father. She had Alzheimer's and although it was very difficult to visit her both practically and emotionally, my family were always impressed with the care and compassion shown by the staff there. Although our mother was unable to really say how she was treated, we could always see that the staff cared for the people there with patience and dignity, in what must be a very difficult job for them. My mother recently passed away and a member of staff attended the funeral service which was very touching. Thanks again to everyone there.

How likely would you be to recommend Goldenley? Extremely Likely

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Average Rating:   4.9 out of 5

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