Goldenley, Benfleet, Essex
Goldenley, Benfleet, Essex
Goldenley, Benfleet, Essex

Group: Excelcare Holdings

Person in charge: Christine Webster (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Single Rooms: 34

Shared Rooms: 2

Rooms with ensuite WC: 4

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

Free parking at the home

Latest Care Quality Commission* Report on Goldenley: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Goldenley has a Review Score of 9.6 (9.564)

The Review Score of 9.6 (maximum of 10) for Goldenley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Goldenley in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.643 for Goldenley is calculated as follows: ( (55 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.921 Points relating to the number of positive Reviews for Goldenley is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.6 Target = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Goldenley?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Goldenley

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Goldenley is a friendly and welcoming care home. The staff are extremely efficient and caring towards their residents. They are very aware of the individual needs of everyone. All residents are treated with dignity, respect and friendliness. As a family, we all are made to feel welcome and can visit my mum whenever we want to and at any time of the day. We are always kept informed about the needs and requirements of my mum and are always invited to any meetings or care plan discussions.

Staff go out of their way to entertain and stimulate the residents - from keep fit, to craft activities to sing a longs (if the resident wants to participate of course!) Goldenley is a lovely place and we feel very lucky that Mum is cared for, cherished and kept safe in this warm and happy environment.

How likely would you be to recommend Goldenley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt is well looked after and the facilities are excellent. All the staff are so friendly and helpful and providing my aunt with all she requires. She is always treated with dignity.

How likely would you be to recommend Goldenley? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Our mum has been cared for in a very compassionate and caring way. The staff really make an effort to listen to her and have empathy with her at all times.

How likely would you be to recommend Goldenley? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Carers always kindly and patient.

How likely would you be to recommend Goldenley? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

One word; Excellent!!

How likely would you be to recommend Goldenley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother was welcomed into the home some months ago it was a great relief to see how happy and content she was being there and seeing first hand how caring, approachable and professional all the staff are. On one occasions when she became very unwell the response from the care team was second to none and they looked after her immediate needs until paramedics arrived very impressive! After a visit, it is comforting to know that our parent is being looked after by a great team giving the best care, dignity and compassion in a family atmosphere.

How likely would you be to recommend Goldenley? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I just wanted to register my thanks to all the staff at Goldenley. My mother was cared for there for approximately three and a half years following the death of my father. She had Alzheimer's and although it was very difficult to visit her both practically and emotionally, my family were always impressed with the care and compassion shown by the staff there. Although our mother was unable to really say how she was treated, we could always see that the staff cared for the people there with patience and dignity, in what must be a very difficult job for them. My mother recently passed away and a member of staff attended the funeral service which was very touching. Thanks again to everyone there.

How likely would you be to recommend Goldenley? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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