Goldenley

11/13 Richmond Avenue, Benfleet SS7 5HE
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9.9 69 Reviews
  • Goldenley, Benfleet
Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.

It is located nearby to local amenities and transport links, and has a good position within the local community.

This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.

There are 2 cooks which provide a variety of tasty and nutritious meals on a daily basis for residents to enjoy. Any special dietary requirements are taken into account.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Residential Dementia Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Residential Dementia Care: from £1295

These prices are only a guideline, please contact Goldenley to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacky Frood (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (7)

Parking

  • Free parking at the home

Goldenley Reviews (69)

Total of 69, showing 41-60
9.9

Goldenley has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years. Over all time Goldenley has 69 reviews.

Overall Experience

  • 62
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Date Published

69
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Review from Diane C (Daughter-in-law of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank everyone for the past year's care for my mother in law. Great effort and such wonderful care for all of the residents that you care for.
It's clear to see how much everyone loves their job and also the people they care for. You have an amazing team and the whole place just has
a wonderful feel. My children have also said it's the nicest and cleanest home they have ever been in. I really recommend anyone to go here for care. Thank you all.

Reply from Christine Webster, Home Manager at Goldenley

Thank you for the lovely comments, it is great to see that the efforts that staff put in are noticed.

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Review from A G (Granddaughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan became unwell overnight and the senior carer was fantastic. Very caring towards my nan. The care that my nan gets from all. The care staff are outstanding.
All the Goldenley team are so kind and really make me feel involved. We are very lucky nan is in Goldenley. Thank you.

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Review from Ellen E (Relative of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle moved in during May 2019. They settled very quickly and have only been positive and complimentary about all staff. They are encouraged to take part in activities by the excellent activity worker. I feel they are well cared for and have certainly seen some improvements in both their
health and social needs.

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Review from Lesley G (Daughter of Resident) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Goldenley cared for my mother for seven years or so until her death. End of life care is exceptional. They are an extraordinarily empathic, professional team who invest so much in their residents. The home is always clean and busy although there are areas set aside if you want some quiet
time with your family. My mother felt happy for the most part and safe in the place that she considered as her home. Communication is excellent. It is a homely place, there is nothing institutional about it. A home-cooked menu and all tastes are catered for- tea, coffee, cold drinks etc are always available. Visitors are always welcomed, above and beyond is their normal.

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Review from Pat T (Friend of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic, really caring and attentive although always busy they still find time to have a chat with all residents. Visitors are made most welcome. My friend is now settling in she loves the company.

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Review from Julie H (Granddaughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is well looked after and has a good quality of life. Love our family gatherings in the 1940's lounge and afternoon tea in the cafe. Staff are lovely and always helpful.

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Review from Sarah H (Granddaughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting my nan at Goldenley. The home is always very welcoming and nan is always well presented and contented. It's such a lovely idea to have visitor lounges so we can have some quality one to one time with nan. She loves having a coffee and cake with us in there. The home is always clean and
smelling sweet at any time of the day, which is a huge selling point from my perspective.

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Review from A S (Wife of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with the care my husband received while in Goldenley care centre. his visitors told me how contented he was and how impressed they were by the care centre and the staff. I intend using the centre for future respite care for my husband.

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Review from I T (Son of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives in Goldenley. The staff are friendly and very caring. She has settled in well and is happy with her surroundings.

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Review from Michelle C (Friend of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenley Care Home is a fantastic care Home. They looked after my aunt until she sadly passed and the care received was brilliant.


The staff are always very welcoming and accommodating.


The events they arrange for family and friends are always well received. I would definitely recommend Goldenley

to friends and family.

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Review from G M (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers are always on the ball, and the office staff and medical staff are very helpful with any problems the arise. The cleaners are also working non stop to keep the place spotless.

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Review from Diane B (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having both parents with different needs I see all the sides of care. No one that works at Goldenley lacks in their care and dedication to their job. My mother's dementia and my father's mobility issues give all the staff challenges. Goldenley staff are always professional and give 100% to what they
are doing.

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Review from Mark S (Son of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Goldenly for the last 7 years. I visited several other homes when deciding which would be best for her needs. I was worried that I would not make the right choice. I had no need to worry she has been very happy living there. I am very confident she is being well looked
after. The staff always contact me if there is need to and I feel assured she is being well looked after. I would have no problem recommending this home to potential residents or there relatives.

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Review from Dennis H (Husband of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, caring and most importantly warm, which other care homes seem to neglect.

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Review from Jean F (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Goldenley in October 2016 she took a while to settle but now is ok. We have no complaints about mums care, the staff are great and very caring.

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Review from Beverly H (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this place and its staff enough. My mother had been a resident now for approx 4 years and the staff have coped with a very private and quite often unsocial lady.
They all understand her needs and allow her space and privacy but at the same time, watch out for her needs and requirements.
When
she has been poorly, I am always informed and the greatest of care has been to shown to her.
Her hygiene, health and eating habits are all taken care of to a high standard again with lots of interaction with myself.
Also the way they have thought of family's visiting. Providing a bar, tea room and lounge is wonderful.
Mum does not really participate in activities through her own choice although she is always encouraged. However, I know there is always lots going on for residents that do.
If I ever end up in a care home I would like to think it would be a happy, safe, caring establishment such as Goldenley.

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Review from Christopher G (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home this is. All the family loved coming here to see their mum (in my case wife). The staff were excellent and the way they cared for the varying needs of the residents was exceptional. We felt that our loved one was in really good hands and we were sorry when doctors decided
she needed to be 'reassessed' in hospital.

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Review from Gary (Son of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Goldenley are incredible. Their dedication and hard work are exemplary. Every resident is given time care and attention.

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Review from Vivien C (Daughter-in-law of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff work well as a team and put Mum's needs first. Cheerful, approachable, happy, considerate, caring. Mum finds Christmas difficult and the staff recognise this and help her.

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Review from Brenda H (Friend of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home, the residents and visitors are very well looked after. Nothing is too much trouble for the very friendly and caring staff.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Goldenley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Goldenley is calculated as follows: ( (167 Excellents x 5) + (12 Goods x 4) ) ÷ 179 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goldenley is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Jacky

Jacky Frood

Job Title: Home Manager

Joined: 2008

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager

Kayleigh

Kayleigh Potton

Job Title: Deputy Manager

Joined: 2018

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.

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