Excelcare Goldenley

I have nothing but admiration for the whole team at Goldenley. They have, and still are coming through this awful pandemic with first-class care. Their attention to safety and care for all residents is second to none, nothing is too much trouble. My mum has been in their care for the past three years and I can say with hand on heart I have every confidence in them and that my mum is 100% safe. Their entertainment programme is excellent and until this pandemic hit all members of the resident's families were welcomed with open arms to join in. I certainly have some wonderful memories of my mum. The fun times certainly didn’t stop when she changed her residence. I cannot thank them enough and highly recommend that anyone’s love one would soon be one of the extended family is welcome with open arms. I feel welcome, respected and above all still a daughter to my mum.

My Mum moved into Goldenley in Sept 2020. The very thought of having a loved one move into a LTCH brings numerous emotional challenges, and these were exceptionally elevated given the ongoing public health crisis at the time. Given all this, the staff could not have been more comforting or professional. We were familiar with the home as my mum had attended their day centre prior to Covid, and the reassurances and evidence we received from the team about how they had navigated Covid, to that point, were very reassuring. Since Mum has been in the home she has settled in nicely. It's not been without its challenges but the Goldenley staff and their resources were fabulous in coping with everything. When talking to Mum, I can see she feels comfortable, happy and safe. Nothing could be more important to me and my family. Thank you to all the team!

Mum has been at Goldenly for 12 months now and what a 12 months it has been through COVID. Goldenly is an amazing happy home and the care, respect and dignity given to our mum is second to none. The lifestyle coordinator is beyond good and keeps everyone entertained with such a variety of activities. It’s an extremely hard decision to have to put a loved one into a care home but as a family, we continually thank our lucky star’s that we found Goldenley - it's home from home for mum and what more could you ask for. Thank you to all the staff.

Dad initially came for four weeks respite in February 2020 but was more than happy to become a permanent resident, member of the Goldenley family from then on. I have nothing but good things to say about the amazing care dad has received every day. He regularly told people that it was like staying in a posh hotel, with great food! The first thing that struck me when viewing was just how fresh and clean everywhere was, the cleaners do a fantastic job. As do all of the staff, but a special shout out to the lifestyle coordinator whose enthusiasm is outstanding. The residents all look happy and well cared for, as well as entertaining. All you could wish, in a place for your loved ones to live and be cared for.

Very pleased with the level of care my wife is receiving. Very helpful and support and information are very good. Very clean and tidy and facilities at the home are very good.

I am extremely happy in the home. The care I get is excellent. The carers are friendly and have a laugh with me. We have a good activities co-ordinator and varied activities, the carers join in aswell.

All the staff are excellent, they are fantastic with the residents and was fantastic with my mum. The Manageress was brilliant as well. The Manageress came out to assess mum who wasn't sure about going at all, however, after some caring reassurance that mum would not be left in the home mum agreed to go and she loved it. The Manageress is a credit to the home and so are all her staff. Everyone was so caring, the food was really nice with a lovely atmosphere throughout the home with plenty of activities, we are in the process of booking mum in again and for various day stays, it was lovely to see mum getting her dignity back with basic things that the staff are so passionate about. Thank you Goldenley.

Goldenley is a really friendly and welcoming home. It is very homely as well. The carers are amazing and they really do care about the people in the home. The home is very good and it is very clean. There are a couple of rooms you can go into when visiting so that you have a bit more privacy with your loved one. We would recommend Goldenley without a doubt.

This environment is unlike any care home I have ever experienced. The atmosphere is very welcoming, warm and extremely friendly, the staff are an absolutely amazing bunch of people - nothing is ever too much trouble. My grandparents are so well cared for by all staff who are very professional, caring, polite and courteous. My grandparents are really happy with living there, the fact that they have a choice between two meals is brilliant, the standard of food is fantastic and there are always plenty of drinks and snacks available. The activities that are laid on are both entertaining and engaging and when visitors such as the animals and the Elvis singer comes in to visit my grandparents are in their element - my nan especially enjoys the local children coming in and reading together. The facilities are also brilliant, there is a little Tea Room and Pub which is perfect when you need a bit of space as a family. It is a wonderful, welcoming place to visit. Thanks for everything you do.

It's clear to see how much everyone loves their job and also the people they care for. You have an amazing team and the whole place just has a wonderful feel. My children have also said it's the nicest and cleanest home they have ever been in. I really recommend anyone to go here for care. Thank you all.

All the Goldenley team are so kind and really make me feel involved. We are very lucky nan is in Goldenley. Thank you.

My aunt and uncle moved in during May 2019. They settled very quickly and have only been positive and complimentary about all staff. They are encouraged to take part in activities by the excellent activity worker. I feel they are well cared for and have certainly seen some improvements in both their health and social needs.

The team at Goldenley cared for my mother for seven years or so until her death. End of life care is exceptional. They are an extraordinarily empathic, professional team who invest so much in their residents. The home is always clean and busy although there are areas set aside if you want some quiet time with your family. My mother felt happy for the most part and safe in the place that she considered as her home. Communication is excellent. It is a homely place, there is nothing institutional about it. A home-cooked menu and all tastes are catered for- tea, coffee, cold drinks etc are always available. Visitors are always welcomed, above and beyond is their normal.

Staff are fantastic, really caring and attentive although always busy they still find time to have a chat with all residents. Visitors are made most welcome. My friend is now settling in she loves the company.

My nan is well looked after and has a good quality of life. Love our family gatherings in the 1940's lounge and afternoon tea in the cafe. Staff are lovely and always helpful.

I love visiting my nan at Goldenley. The home is always very welcoming and nan is always well presented and contented. It's such a lovely idea to have visitor lounges so we can have some quality one to one time with nan. She loves having a coffee and cake with us in there. The home is always clean and smelling sweet at any time of the day, which is a huge selling point from my perspective.

I was extremely pleased with the care my husband received while in Goldenley care centre. his visitors told me how contented he was and how impressed they were by the care centre and the staff. I intend using the centre for future respite care for my husband.

I am very pleased with the care my mum receives in Goldenley. The staff are friendly and very caring. She has settled in well and is happy with her surroundings.

Goldenley Care Home is a fantastic care Home. They looked after my aunt until she sadly passed and the care received was brilliant.

The staff are always very welcoming and accommodating.

The events they arrange for family and friends are always well received. I would definitely recommend Goldenley to friends and family.

I find the carers are always on the ball, and the office staff and medical staff are very helpful with any problems the arise. The cleaners are also working non stop to keep the place spotless.