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Excelcare Goldenley

11/13 Richmond Avenue, Benfleet, Essex SS7 5HE
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Excelcare Goldenley, Benfleet
Excelcare Goldenley, Benfleet
Excelcare Goldenley, Benfleet

Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.

It is located nearby to local amenities and transport links, and has a good position within the local community.

This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.

There are 2 cooks which provide...  

Care Provided by Excelcare Goldenley

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,295From £1,295
Residential Dementia CareFrom £1,295From £1,295

Contact Excelcare Goldenley to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacky Frood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (7)

Parking

  • Free parking at the home

Excelcare Goldenley Reviews (78)

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9.9

Excelcare Goldenley has a Review Score of 9.9 (9.920) out of 10, based on 22 reviews in the last 2 years. Over all time Excelcare Goldenley has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from Diane B (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card
Overall Experience

Having both parents with different needs I see all the sides of care. No one that works at Goldenley lacks in their care and dedication to their job. My mother's dementia and my father's mobility issues give all the staff challenges. Goldenley staff are always professional and give 100% to what they are doing.

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Review from Mark S (Son of Resident) published on 16 April 2018 Submitted via Website
Overall Experience

My mother has been a resident at Goldenly for the last 7 years. I visited several other homes when deciding which would be best for her needs. I was worried that I would not make the right choice. I had no need to worry she has been very happy living there. I am very confident she is being well looked after. The staff always contact me if there is need to and I feel assured she is being well looked after. I would have no problem recommending this home to potential residents or there relatives.

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Review from Dennis H (Husband of Resident) published on 1 March 2018 Submitted via Postal Card
Overall Experience

Very clean, caring and most importantly warm, which other care homes seem to neglect.

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Review from Jean F (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card
Overall Experience

Mum went into Goldenley in October 2016 she took a while to settle but now is ok. We have no complaints about mums care, the staff are great and very caring.

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Review from Beverly H (Daughter of Resident) published on 29 January 2018 Submitted via Website
Overall Experience
I cannot praise this place and its staff enough. My mother had been a resident now for approx 4 years and the staff have coped with a very private and quite often unsocial lady.
They all understand her needs and allow her space and privacy but at the same time, watch out for her needs and requirements.
When she has been poorly, I am always informed and the greatest of care has been to shown to her.
Her hygiene, health and eating habits are all taken care of to a high standard again with lots of interaction with myself.
Also the way they have thought of family's visiting. Providing a bar, tea room and lounge is wonderful.
Mum does not really participate in activities through her own choice although she is always encouraged. However, I know there is always lots going on for residents that do.

If I ever end up in a care home I would like to think it would be a happy, safe, caring establishment such as Goldenley.

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Review from Christopher G (Husband of Resident) published on 29 January 2018 Submitted via Postal Card
Overall Experience

What a wonderful care home this is. All the family loved coming here to see their mum (in my case wife). The staff were excellent and the way they cared for the varying needs of the residents was exceptional. We felt that our loved one was in really good hands and we were sorry when doctors decided she needed to be 'reassessed' in hospital.

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Review from Gary (Son of Resident) published on 26 January 2018 Submitted via Website
Overall Experience

The staff at Goldenley are incredible. Their dedication and hard work are exemplary. Every resident is given time care and attention.

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Review from Vivien C (Daughter-in-law of Resident) published on 25 January 2018 Submitted via Postal Card
Overall Experience

Staff work well as a team and put Mum's needs first. Cheerful, approachable, happy, considerate, caring. Mum finds Christmas difficult and the staff recognise this and help her.

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Review from Brenda H (Friend of Resident) published on 27 December 2017 Submitted via Website
Overall Experience

Very good care home, the residents and visitors are very well looked after. Nothing is too much trouble for the very friendly and caring staff.

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Review from Karan P (Daughter of Resident) published on 27 December 2017 Submitted via Website
Overall Experience

My Dad has been at Goldenley for nearly four years, he's looked after very well. The staff are fantastic and treat all residents with compassion.

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Review from Barbara A (Wife of Resident) published on 4 December 2017 Submitted via Postal Card
Overall Experience

My husband uses the facilities for respite. I have no complaints and he seems quite happy. He always looks well groomed and clean.

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Review from Alison G (Daughter of Resident) published on 2 November 2017 Submitted via Website
Overall Experience

Goldenley is a friendly and welcoming care home. The staff are extremely efficient and caring towards their residents. They are very aware of the individual needs of everyone. All residents are treated with dignity, respect and friendliness. As a family, we all are made to feel welcome and can visit my mum whenever we want to and at any time of the day. We are always kept informed about the needs and requirements of my mum and are always invited to any meetings or care plan discussions.

Staff go out of their way to entertain and stimulate the residents - from keep fit, to craft activities to sing a longs (if the resident wants to participate of course!) Goldenley is a lovely place and we feel very lucky that Mum is cared for, cherished and kept safe in this warm and happy environment.

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Review from Steven B (Nephew of Resident) published on 30 October 2017 Submitted via Postal Card
Overall Experience

My aunt is well looked after and the facilities are excellent. All the staff are so friendly and helpful and providing my aunt with all she requires. She is always treated with dignity.

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Review from Lorna J (Daughter of Resident) published on 30 October 2017 Submitted via Postal Card
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Our mum has been cared for in a very compassionate and caring way. The staff really make an effort to listen to her and have empathy with her at all times.

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Review from Bobbie J (Sister of Resident) published on 13 October 2017 Submitted via Postal Card
Overall Experience

One word; Excellent!!

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Review from Jennifer M (Wife of Resident) published on 13 October 2017 Submitted via Postal Card
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Carers always kindly and patient.

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Review from J B (Son of Resident) published on 10 October 2017 Submitted via Postal Card
Overall Experience

Since my mother was welcomed into the home some months ago it was a great relief to see how happy and content she was being there and seeing first hand how caring, approachable and professional all the staff are. On one occasions when she became very unwell the response from the care team was second to none and they looked after her immediate needs until paramedics arrived very impressive! After a visit, it is comforting to know that our parent is being looked after by a great team giving the best care, dignity and compassion in a family atmosphere.

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Review from Gary O (Son of Resident) published on 4 January 2017 Submitted via Website
Overall Experience

I just wanted to register my thanks to all the staff at Goldenley. My mother was cared for there for approximately three and a half years following the death of my father. She had Alzheimer's and although it was very difficult to visit her both practically and emotionally, my family were always impressed with the care and compassion shown by the staff there. Although our mother was unable to really say how she was treated, we could always see that the staff cared for the people there with patience and dignity, in what must be a very difficult job for them. My mother recently passed away and a member of staff attended the funeral service which was very touching. Thanks again to everyone there.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 April 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (2)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 06 Jul 2026

    What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...

  • 06 Jul 2026

    What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...

Upcoming Events

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Goldenley.

Meet the Team (2)

Jacky Frood
Jacky FroodJob Title:Home ManagerJoined: 2008

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager

Kayleigh Potton
Kayleigh PottonJob Title:Deputy ManagerJoined: 2018

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.

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