






Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.
It is located nearby to local amenities and transport links, and has a good position within the local community.
This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.
There are 2 cooks which provide...
Care Provided by Excelcare Goldenley
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Goldenley for full pricing details and T&Cs.
Contact Excelcare Goldenley to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Jacky Frood (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Number of floors: 1
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (7)
Parking
- Free parking at the home
Excelcare Goldenley Reviews (78)
Excelcare Goldenley has a Review Score of 9.9 (9.920) out of 10, based on 22 reviews in the last 2 years.
Over all time Excelcare Goldenley has 78 reviews.
Having both parents with different needs I see all the sides of care. No one that works at Goldenley lacks in their care and dedication to their job. My mother's dementia and my father's mobility issues give all the staff challenges. Goldenley staff are always professional and give 100% to what they are doing.
My mother has been a resident at Goldenly for the last 7 years. I visited several other homes when deciding which would be best for her needs. I was worried that I would not make the right choice. I had no need to worry she has been very happy living there. I am very confident she is being well looked after. The staff always contact me if there is need to and I feel assured she is being well looked after. I would have no problem recommending this home to potential residents or there relatives.
Very clean, caring and most importantly warm, which other care homes seem to neglect.
Mum went into Goldenley in October 2016 she took a while to settle but now is ok. We have no complaints about mums care, the staff are great and very caring.
They all understand her needs and allow her space and privacy but at the same time, watch out for her needs and requirements.
When she has been poorly, I am always informed and the greatest of care has been to shown to her.
Her hygiene, health and eating habits are all taken care of to a high standard again with lots of interaction with myself.
Also the way they have thought of family's visiting. Providing a bar, tea room and lounge is wonderful.
Mum does not really participate in activities through her own choice although she is always encouraged. However, I know there is always lots going on for residents that do.
If I ever end up in a care home I would like to think it would be a happy, safe, caring establishment such as Goldenley.
What a wonderful care home this is. All the family loved coming here to see their mum (in my case wife). The staff were excellent and the way they cared for the varying needs of the residents was exceptional. We felt that our loved one was in really good hands and we were sorry when doctors decided she needed to be 'reassessed' in hospital.
The staff at Goldenley are incredible. Their dedication and hard work are exemplary. Every resident is given time care and attention.
Staff work well as a team and put Mum's needs first. Cheerful, approachable, happy, considerate, caring. Mum finds Christmas difficult and the staff recognise this and help her.
Very good care home, the residents and visitors are very well looked after. Nothing is too much trouble for the very friendly and caring staff.
My Dad has been at Goldenley for nearly four years, he's looked after very well. The staff are fantastic and treat all residents with compassion.
My husband uses the facilities for respite. I have no complaints and he seems quite happy. He always looks well groomed and clean.
Goldenley is a friendly and welcoming care home. The staff are extremely efficient and caring towards their residents. They are very aware of the individual needs of everyone. All residents are treated with dignity, respect and friendliness. As a family, we all are made to feel welcome and can visit my mum whenever we want to and at any time of the day. We are always kept informed about the needs and requirements of my mum and are always invited to any meetings or care plan discussions.
Staff go out of their way to entertain and stimulate the residents - from keep fit, to craft activities to sing a longs (if the resident wants to participate of course!) Goldenley is a lovely place and we feel very lucky that Mum is cared for, cherished and kept safe in this warm and happy environment.
My aunt is well looked after and the facilities are excellent. All the staff are so friendly and helpful and providing my aunt with all she requires. She is always treated with dignity.
Our mum has been cared for in a very compassionate and caring way. The staff really make an effort to listen to her and have empathy with her at all times.
One word; Excellent!!
Carers always kindly and patient.
Since my mother was welcomed into the home some months ago it was a great relief to see how happy and content she was being there and seeing first hand how caring, approachable and professional all the staff are. On one occasions when she became very unwell the response from the care team was second to none and they looked after her immediate needs until paramedics arrived very impressive! After a visit, it is comforting to know that our parent is being looked after by a great team giving the best care, dignity and compassion in a family atmosphere.
I just wanted to register my thanks to all the staff at Goldenley. My mother was cared for there for approximately three and a half years following the death of my father. She had Alzheimer's and although it was very difficult to visit her both practically and emotionally, my family were always impressed with the care and compassion shown by the staff there. Although our mother was unable to really say how she was treated, we could always see that the staff cared for the people there with patience and dignity, in what must be a very difficult job for them. My mother recently passed away and a member of staff attended the funeral service which was very touching. Thanks again to everyone there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (2)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jul 2026
What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...
- 06 Jul 2026
What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...
- 24 Aug 2026Organiser: Excelcare Goldenley
- 24 Aug 2026Organiser: Excelcare Goldenley
Accreditations
There are no accreditations posted yet for Excelcare Goldenley.
Meet the Team (2)

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Goldenley to verify any information. View our terms and conditions. Excelcare Goldenley has an Enhanced Service -more info.