Excelcare Goldenley

11/13 Richmond Avenue, Benfleet SS7 5HE
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9.9 74 Reviews
  • Excelcare Goldenley, Benfleet
Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.

It is located nearby to local amenities and transport links, and has a good position within the local community.

This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.

There are 2 cooks which provide a variety of tasty and nutritious meals on a daily basis for residents to enjoy. Any special dietary requirements are taken into account.
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Care Provided by Excelcare Goldenley

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Residential Dementia Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Residential Dementia Care: from £1295

These prices are only a guideline, please contact Excelcare Goldenley to find out the exact price for your requirements.

Contact Excelcare Goldenley to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Excelcare Goldenley to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jacky Frood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (7)

Parking

  • Free parking at the home

Excelcare Goldenley Reviews (74)

9.9

Excelcare Goldenley has a Review Score of 9.9 (9.913) out of 10, based on 18 reviews in the last 2 years.
Over all time Excelcare Goldenley has 74 reviews.

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Reviewer Connection to Excelcare Goldenley
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Review from Karen H (Daughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a family member within Goldenley now for 19 months, right from the start the team members have met Mum's needs in all aspects. Mum has a whole other family within the home who care for her and we, as her immediate family, are kept involved and informed in Mum's care, activities and medical
needs.
Reply from Jacky frood, Manager at Excelcare GoldenleyThank you for taking the time to leave a review. We are so happy to have Mum as part of our family at Goldenley and that you are happy with the service we provide.
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Review from C N (Daughter of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Goldenley for a number of years and in that time she has been loved and cared for by all the staff. The staff always do the very best for residents, often under difficult circumstances. It has a very homely feel with entertainment and good food. Also, which is of importance,
the manager and assistant manager will always listen and help with any concerns or questions.
Reply from Jacky frood, Manager at Excelcare GoldenleyThank you so much for the lovely review about Goldenley and the team. So happy to know you are listened to and that Goldenley has a homely feel. This is our aim.
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Review from P A (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy at Goldenley. She is looked after by staff who show they care. She is safe and warm and enjoys the food that is cooked there. Mum has been a resident at Goldenley for a few years now, and she still enjoys joining in with the activities.
Reply from Jacky frood, Manager at Excelcare GoldenleyThank you for taking the time to leave the review, and it is good to know mum enjoys the food and activities at Goldenley.
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Review from Julia W (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed for four weeks respite. He had attended the day centre and enjoyed going. While at the day centre the carers would send me videos of my dad having fun and he would hug them as he left. It was the obvious choice for him to stay there. I needn't have worried about how he would feel being
away from home - he thought it was a hotel and didn't want to leave! He enjoyed the food and the activities and liked the residents and the carers. It was reassuring every time I visited to see him so relaxed and happy. He always looked well cared for and his room and communal areas were all clean. Very happy with the service and would happily recommend.
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Review from Dee W (Wife of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring environment. All staff go to great lengths to keep the residents happy.
Reply from Jacky frood, Manager at Excelcare GoldenleyThank you for taking the time to leave the review. It means a lot to the team.
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Review from Paul S (Son of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Goldenley are friendly, professional and caring. The home looks clean and tidy. They have plenty to keep them mentally occupied e.g. Platinum anniversary event, singers coming in to get residents to have a sing-song with the songs from the past. The activities coordinator is always doing
things with the residents.
The main thing is, my mother is happy there so, I am happy.
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Review from Linda L (Wife of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Goldenley has been very caring to my husband whose medical condition has completely changed him from the man he was. Unfortunately, I am unable to visit him as often as I would like as I am now in a wheelchair and have to wait until my son has a day off to take me to see him but Goldenley keeps me informed
of any problems that arise. The staff are all wonderful and caring and I thank you from the bottom of my heart for all the care and compassion.
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Review from Hayley W (Granddaughter of Resident) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Goldenley Care Home to be very proactive and caring. They are always in contact, following protocol and ensuring they are keeping residents safe. Being able to take your own furniture in, a home away from home I feel has made a big difference for my own well-being. When I see my family
member I feel comforted and settled with their own belongings. This is additionally reflected in my family member's behaviour.
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Review from b w (Husband of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my wife was in the home for a short time before she passed away, the care and compassion she received was first class. Myself and the family were made to feel more than welcome and this caring attitude was reflected in all parts of the home. They do a very difficult job extremely well.
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Review from Siobhan W (Granddaughter of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Goldenley care home is an outstanding home in my opinion. My nan moved here for respite care back in August and is now a permanent resident. Goldenley care home has been amazing and very accommodating to not just my nan but our family too.
The staff at Goldenley are very friendly and more importantly
caring in every way possible.
Goldenley care home really does put the effort into making sure that the residents are well and truly occupied.
The staff carry out daily activities with the residents ensuring that they are getting the stimulation they need in order to keep their minds active. My nan enjoys doing the activities so much that sometimes I think she would prefer to stay there than see us!
Goldenley care home has been very professional during the pandemic and you can see just how much they really do put in lots of hard work to ensure that all the residents receive the best quality care.
Thank you to all of you. I wouldn’t recommend another care home.
Reply from Elvisa Gambrill, Home Manager at Excelcare GoldenleyThat is a lovely review; thank you so much. We are pleased we have been able to make what can be a very difficult time when locating care for a loved one a more pleasurable experience.
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Review from Ann O (Wife of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
People are well looked after and very caring.
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Review from Jay T (Friend of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely warming care home, the staff are welcoming and very accommodating. I would definitely recommend it if you are thinking of homing a loved one. In a lovely quiet road down Richmond avenue nearby to a lovely park too which is a bonus.
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Review from Brenda F (Wife of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Goldenley are extremely great at their job. Supporting all the residents with love and care, especially through this challenging time.
They go above and beyond what is expected of them. They also treat relatives with kindness at all times.
Reply from Christine Webster, Home Manager at Excelcare GoldenleyYou are part of our family, be glad to welcome you back properly when the pandemic is over, but in the meantime enjoy your one-to-one visits.
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Review from Stephen R (Son of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff have been working very hard in very difficult times to keep the residents both safe and motivated. It has made the last two years less stressful for both of my parents, who have enjoyed the activities and interaction with the staff. We would not have been able to provide the same level of care
if they had still been at home and would have put them at further greater risk. You only need to look at the pictures of them to see that they are enjoying themselves.
Reply from Christine Webster, Home Manager at Excelcare GoldenleyI am happy with Goldenley Care Home. The staff who work there do a great job looking after the residents. Mum loves the food and enjoys joining in with the activities, but best of all, Mum looks happy there.
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Review from Angela W (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at Goldenley Care Home. It broke our family’s heart to put our mum into a home, but unfortunately, Mum was no longer safe to live on her own. After much searching, we decided Mum to live at Goldenley. My mum has excellent care, from all the staff at the home. They also include
the family with open arms and involved us with any decision that needs to be made for Mum. We couldn’t see Mum at Xmas because of COVID, but all the photos and videos were put on their Facebook, and Mum had a wonderful time. Goldenley has given us, as a family, peace of mind that our wonderful Mum has the best care any family could wish for. Thank you to all the staff and management.
Reply from Christine Webster, Home Manager at Excelcare GoldenleyThank you for your review, Mum is amazing and she really loves the facebook calls and the touch notes you send her regularly.
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Review from Kelly S (Granddaughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Goldenley have provided amazing care for my Nan. Before my Nan went into Goldenley she lived on her own and it was a constant struggle to get the right care. Since living at Goldenley my Nan has started to eat better, her mobility has improved and we don't have the worry of her having fallen or being
lonely. The communication from the staff at Goldenley couldn't be better. We receive regular phone calls and updates are posted on their Facebook page where we can see photos as well as videos on the exceptionally activities they provide. My Nan has come on leaps and bounds at Goldenley and we are forever grateful. The last year hasn't been easy on anyone and not seeing my Nan has been devastating, but Goldenley has given us the luxury of facetime and even opened a pod where you can see your loved ones through the window and speak through intercom whilst being sheltered and keeping everyone safe. I couldn't recommend Goldenley enough, my family and I are truly very very grateful.
Reply from Christine Webster, Home Manager at Excelcare GoldenleyThank you for such a lovely review, it is heartwarming to know that that you are happy with the care we provide.
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Review from Jean H (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but admiration for the whole team at Goldenley. They have, and still are coming through this awful pandemic with first-class care. Their attention to safety and care for all residents is second to none, nothing is too much trouble. My mum has been in their care for the past three years
and I can say with hand on heart I have every confidence in them and that my mum is 100% safe. Their entertainment programme is excellent and until this pandemic hit all members of the resident's families were welcomed with open arms to join in. I certainly have some wonderful memories of my mum. The fun times certainly didn’t stop when she changed her residence. I cannot thank them enough and highly recommend that anyone’s love one would soon be one of the extended family is welcome with open arms. I feel welcome, respected and above all still a daughter to my mum.
Reply from Christine Webster, Home Manager at Excelcare GoldenleyYour mum is one amazing lady who never ceases to surprise us all, it's a privilege to have the opportunity to look after her.
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Review from David P (Son of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Goldenley in Sept 2020. The very thought of having a loved one move into a LTCH brings numerous emotional challenges, and these were exceptionally elevated given the ongoing public health crisis at the time. Given all this, the staff could not have been more comforting or professional.
We were familiar with the home as my mum had attended their day centre prior to Covid, and the reassurances and evidence we received from the team about how they had navigated Covid, to that point, were very reassuring. Since Mum has been in the home she has settled in nicely. It's not been without its challenges but the Goldenley staff and their resources were fabulous in coping with everything. When talking to Mum, I can see she feels comfortable, happy and safe. Nothing could be more important to me and my family. Thank you to all the team!
Reply from Christine Webster, Home Manager at Excelcare GoldenleyThank you, mum certainly has settled in well with us.
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Review from Lynn R (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Goldenly for 12 months now and what a 12 months it has been through COVID. Goldenly is an amazing happy home and the care, respect and dignity given to our mum is second to none. The lifestyle coordinator is beyond good and keeps everyone entertained with such a variety of activities.
It’s an extremely hard decision to have to put a loved one into a care home but as a family, we continually thank our lucky star’s that we found Goldenley - it's home from home for mum and what more could you ask for. Thank you to all the staff.
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Review from Debbie B (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad initially came for four weeks respite in February 2020 but was more than happy to become a permanent resident, member of the Goldenley family from then on. I have nothing but good things to say about the amazing care dad has received every day. He regularly told people that it was like staying in
a posh hotel, with great food! The first thing that struck me when viewing was just how fresh and clean everywhere was, the cleaners do a fantastic job. As do all of the staff, but a special shout out to the lifestyle coordinator whose enthusiasm is outstanding. The residents all look happy and well cared for, as well as entertaining. All you could wish, in a place for your loved ones to live and be cared for.
Reply from Christine Webster, Home Manager at Excelcare GoldenleyThat is so great to hear. Dad was a really lovely gentleman.
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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Excelcare Goldenley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for Excelcare Goldenley is calculated as follows: ( (207 Excellents x 5) + (8 Goods x 4) ) ÷ 215 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Excelcare Goldenley is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (2)

Jacky

Jacky Frood

Job Title: Home Manager Joined: 2008

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager

Kayleigh

Kayleigh Potton

Job Title: Deputy Manager Joined: 2018

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.

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