Search...

Excelcare Goldenley

11/13 Richmond Avenue, Benfleet, Essex SS7 5HE
Excelcare Logo
Jobs
Excelcare Goldenley logo
Excelcare Goldenley, Benfleet
Excelcare Goldenley, Benfleet
Excelcare Goldenley, Benfleet

Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.

It is located nearby to local amenities and transport links, and has a good position within the local community.

This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.

There are 2 cooks which provide...  

Care Provided by Excelcare Goldenley

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,295From £1,295
Residential Dementia CareFrom £1,295From £1,295

Contact Excelcare Goldenley to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacky Frood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (7)

Parking

  • Free parking at the home

Excelcare Goldenley Reviews (78)

Submit a Review
9.9

Excelcare Goldenley has a Review Score of 9.9 (9.920) out of 10, based on 22 reviews in the last 2 years. Over all time Excelcare Goldenley has 78 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Excelcare Goldenley
Loading...
Showing 78 reviews matching selected criteria
Review from Lesley S (Daughter-in-law of Resident) published on 29 May 2025 Submitted via Website
Overall Experience

My mother in law has been resident at Goldenley since May 2023. Care is exceptional with a real family feel. There is a low turnover of staff which allows for excellent continuity of care. Staff are always friendly and welcoming and so kind to the residents.

A comprehensive programme of activities and entertainment caters to all tastes, adding to the community feel of the home.

Wouldn't hesitate to recommend.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou for leaving the lovely review for Goldenley. It is good to know that you would recommend Goldenley . I will share this with the team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M L (Son of Resident) published on 28 May 2025 Submitted via Website
Overall Experience

Goldenly care home in Benfleet isn't like every other care home. The moment you walk in you realise it's special. The home is very stylishly decorated and feels so homely. The staff are amazing nothing is too much trouble, everyone smiles . My father is five weeks in to his stay and he has got happier and happier every day. The rooms are very well decorated , the residents are encouraged to make their rooms homely. The staff have worked so hard getting to know him , they know what he likes and what he doesn't. This is so good because having to move somewhere different and settling in is harder the older you get. My father has a production line of tea delivered to him throughout the day and he loves the food. Goldenley has a dedicated team led by the activities coordinator to entertain and stimulate the residents. The home has singers , dancers, bands on a regular basis and a service on a Sunday. Since my father has been here they have celebrated St Patrick's day, St George's day, Easter, and VE Day

Reply from Jacky frood, Manager at Excelcare Goldenley

Thankyou so much for the lovely review. We are so happy Dad has settled in at Goldenley. I know it was difficult for him moving so far from his home but he has become a much valued member of our Excelcare family and made Goldenley his home. We are so happy to have him.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card
Overall Experience

My mum enjoyed every minute of her respite at Goldenley care home. They looked after her very well, and she enjoyed all of the different activities. The staff were very friendly and helpful.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thank you for taking the time to leave a review. We are so glad your Mum enjoyed her stay with us at Goldenley.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lee W (Son of Resident) published on 29 September 2023 Submitted via Website
Overall Experience
My mum recently had to go into care as she was struggling to look after herself after the death of our dad and she had dementia. It was never an easy decision for us to make because Mum had always been such a strong, independent person. We did look at different options for Mum but we finally found a place that Mum loved and would manage to get her life back on track. We can’t thank the staff enough at Goldenley Care Home for giving Mum back her independence and most of all, her infectious personality.
I sat with Mum recently at the home and couldn’t believe the change in her. We never stopped laughing.

Kind regards.

Reply from Jacky frood, Manager at Excelcare Goldenley
Thank you for your lovely kind words. We are so happy at how well Mum has settled in at Goldenley and made friends.

It is a pleasure to have Mum at Goldenley. She has fitted in so amazingly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen H (Daughter of Resident) published on 9 June 2023 Submitted via Website
Overall Experience

Mum has been a family member within Goldenley now for 19 months, right from the start the team members have met Mum's needs in all aspects. Mum has a whole other family within the home who care for her and we, as her immediate family, are kept involved and informed in Mum's care, activities and medical needs.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thank you for taking the time to leave a review. We are so happy to have Mum as part of our family at Goldenley and that you are happy with the service we provide.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C N (Daughter of Resident) published on 14 April 2023 Submitted via Website
Overall Experience

My mum has been living at Goldenley for a number of years and in that time she has been loved and cared for by all the staff. The staff always do the very best for residents, often under difficult circumstances. It has a very homely feel with entertainment and good food. Also, which is of importance, the manager and assistant manager will always listen and help with any concerns or questions.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thank you so much for the lovely review about Goldenley and the team. So happy to know you are listened to and that Goldenley has a homely feel. This is our aim.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P A (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

Mum is happy at Goldenley. She is looked after by staff who show they care. She is safe and warm and enjoys the food that is cooked there. Mum has been a resident at Goldenley for a few years now, and she still enjoys joining in with the activities.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thank you for taking the time to leave the review, and it is good to know mum enjoys the food and activities at Goldenley.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia W (Daughter of Resident) published on 28 November 2022 Submitted via Website
Overall Experience

My dad stayed for four weeks respite. He had attended the day centre and enjoyed going. While at the day centre the carers would send me videos of my dad having fun and he would hug them as he left. It was the obvious choice for him to stay there. I needn't have worried about how he would feel being away from home - he thought it was a hotel and didn't want to leave! He enjoyed the food and the activities and liked the residents and the carers. It was reassuring every time I visited to see him so relaxed and happy. He always looked well cared for and his room and communal areas were all clean. Very happy with the service and would happily recommend.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dee W (Wife of Resident) published on 10 November 2022 Submitted via Postal Card
Overall Experience

A very caring environment. All staff go to great lengths to keep the residents happy.

Reply from Jacky frood, Manager at Excelcare Goldenley

Thank you for taking the time to leave the review. It means a lot to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul S (Son of Resident) published on 28 June 2022 Submitted via Website
Overall Experience
The staff at Goldenley are friendly, professional and caring. The home looks clean and tidy. They have plenty to keep them mentally occupied e.g. Platinum anniversary event, singers coming in to get residents to have a sing-song with the songs from the past. The activities coordinator is always doing things with the residents.

The main thing is, my mother is happy there so, I am happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda L (Wife of Resident) published on 28 June 2022 Submitted via Website
Overall Experience

Goldenley has been very caring to my husband whose medical condition has completely changed him from the man he was. Unfortunately, I am unable to visit him as often as I would like as I am now in a wheelchair and have to wait until my son has a day off to take me to see him but Goldenley keeps me informed of any problems that arise. The staff are all wonderful and caring and I thank you from the bottom of my heart for all the care and compassion.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Hayley W (Granddaughter of Resident) published on 12 April 2022 Submitted via Website
Overall Experience

I have found Goldenley Care Home to be very proactive and caring. They are always in contact, following protocol and ensuring they are keeping residents safe. Being able to take your own furniture in, a home away from home I feel has made a big difference for my own well-being. When I see my family member I feel comforted and settled with their own belongings. This is additionally reflected in my family member's behaviour.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from b w (Husband of Resident) published on 7 February 2022 Submitted via Website
Overall Experience

Although my wife was in the home for a short time before she passed away, the care and compassion she received was first class. Myself and the family were made to feel more than welcome and this caring attitude was reflected in all parts of the home. They do a very difficult job extremely well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Siobhan W (Granddaughter of Resident) published on 17 January 2022 Submitted via Website
Overall Experience
Goldenley care home is an outstanding home in my opinion. My nan moved here for respite care back in August and is now a permanent resident. Goldenley care home has been amazing and very accommodating to not just my nan but our family too.
The staff at Goldenley are very friendly and more importantly caring in every way possible.
Goldenley care home really does put the effort into making sure that the residents are well and truly occupied.
The staff carry out daily activities with the residents ensuring that they are getting the stimulation they need in order to keep their minds active. My nan enjoys doing the activities so much that sometimes I think she would prefer to stay there than see us!
Goldenley care home has been very professional during the pandemic and you can see just how much they really do put in lots of hard work to ensure that all the residents receive the best quality care.

Thank you to all of you. I wouldn’t recommend another care home.

Reply from Elvisa Gambrill, Home Manager at Excelcare Goldenley

That is a lovely review; thank you so much. We are pleased we have been able to make what can be a very difficult time when locating care for a loved one a more pleasurable experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann O (Wife of Resident) published on 30 November 2021 Submitted via Postal Card
Overall Experience

People are well looked after and very caring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jay T (Friend of Resident) published on 7 September 2021 Submitted via Website
Overall Experience

A lovely warming care home, the staff are welcoming and very accommodating. I would definitely recommend it if you are thinking of homing a loved one. In a lovely quiet road down Richmond avenue nearby to a lovely park too which is a bonus.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brenda F (Wife of Resident) published on 22 March 2021 Submitted via Website
Overall Experience
The carers at Goldenley are extremely great at their job. Supporting all the residents with love and care, especially through this challenging time.

They go above and beyond what is expected of them. They also treat relatives with kindness at all times.

Reply from Christine Webster, Home Manager at Excelcare Goldenley

You are part of our family, be glad to welcome you back properly when the pandemic is over, but in the meantime enjoy your one-to-one visits.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen R (Son of Resident) published on 22 March 2021 Submitted via Website
Overall Experience

Staff have been working very hard in very difficult times to keep the residents both safe and motivated. It has made the last two years less stressful for both of my parents, who have enjoyed the activities and interaction with the staff. We would not have been able to provide the same level of care if they had still been at home and would have put them at further greater risk. You only need to look at the pictures of them to see that they are enjoying themselves.

Reply from Christine Webster, Home Manager at Excelcare Goldenley

I am happy with Goldenley Care Home. The staff who work there do a great job looking after the residents. Mum loves the food and enjoys joining in with the activities, but best of all, Mum looks happy there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela W (Daughter of Resident) published on 22 March 2021 Submitted via Website
Overall Experience

My mother is a resident at Goldenley Care Home. It broke our family’s heart to put our mum into a home, but unfortunately, Mum was no longer safe to live on her own. After much searching, we decided Mum to live at Goldenley. My mum has excellent care, from all the staff at the home. They also include the family with open arms and involved us with any decision that needs to be made for Mum. We couldn’t see Mum at Xmas because of COVID, but all the photos and videos were put on their Facebook, and Mum had a wonderful time. Goldenley has given us, as a family, peace of mind that our wonderful Mum has the best care any family could wish for. Thank you to all the staff and management.

Reply from Christine Webster, Home Manager at Excelcare Goldenley

Thank you for your review, Mum is amazing and she really loves the facebook calls and the touch notes you send her regularly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Kelly S (Granddaughter of Resident) published on 22 March 2021 Submitted via Website
Overall Experience

Goldenley have provided amazing care for my Nan. Before my Nan went into Goldenley she lived on her own and it was a constant struggle to get the right care. Since living at Goldenley my Nan has started to eat better, her mobility has improved and we don't have the worry of her having fallen or being lonely. The communication from the staff at Goldenley couldn't be better. We receive regular phone calls and updates are posted on their Facebook page where we can see photos as well as videos on the exceptionally activities they provide. My Nan has come on leaps and bounds at Goldenley and we are forever grateful. The last year hasn't been easy on anyone and not seeing my Nan has been devastating, but Goldenley has given us the luxury of facetime and even opened a pod where you can see your loved ones through the window and speak through intercom whilst being sheltered and keeping everyone safe. I couldn't recommend Goldenley enough, my family and I are truly very very grateful.

Reply from Christine Webster, Home Manager at Excelcare Goldenley

Thank you for such a lovely review, it is heartwarming to know that that you are happy with the care we provide.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 April 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (2)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 06 Jul 2026

    What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...

  • 06 Jul 2026

    What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...

Upcoming Events

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

There are no accreditations posted yet for Excelcare Goldenley.

Meet the Team (2)

Jacky Frood
Jacky FroodJob Title:Home ManagerJoined: 2008

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager

Kayleigh Potton
Kayleigh PottonJob Title:Deputy ManagerJoined: 2018

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Goldenley to verify any information. View our terms and conditions. Excelcare Goldenley has an Enhanced Service -more info.