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It is located nearby to local amenities and transport links, and has a good position within the local community.
This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.
There are 2 cooks which provide...
Care Provided by Excelcare Goldenley
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Excelcare Goldenley for full pricing details and T&Cs.
Contact Excelcare Goldenley to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Jacky Frood (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Number of floors: 1
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (7)
Parking
- Free parking at the home
Excelcare Goldenley Reviews (78)
Excelcare Goldenley has a Review Score of 9.9 (9.920) out of 10, based on 22 reviews in the last 2 years.
Over all time Excelcare Goldenley has 78 reviews.
My mother in law has been resident at Goldenley since May 2023. Care is exceptional with a real family feel. There is a low turnover of staff which allows for excellent continuity of care. Staff are always friendly and welcoming and so kind to the residents.
A comprehensive programme of activities and entertainment caters to all tastes, adding to the community feel of the home.
Wouldn't hesitate to recommend.
Thankyou for leaving the lovely review for Goldenley. It is good to know that you would recommend Goldenley . I will share this with the team
Goldenly care home in Benfleet isn't like every other care home. The moment you walk in you realise it's special. The home is very stylishly decorated and feels so homely. The staff are amazing nothing is too much trouble, everyone smiles . My father is five weeks in to his stay and he has got happier and happier every day. The rooms are very well decorated , the residents are encouraged to make their rooms homely. The staff have worked so hard getting to know him , they know what he likes and what he doesn't. This is so good because having to move somewhere different and settling in is harder the older you get. My father has a production line of tea delivered to him throughout the day and he loves the food. Goldenley has a dedicated team led by the activities coordinator to entertain and stimulate the residents. The home has singers , dancers, bands on a regular basis and a service on a Sunday. Since my father has been here they have celebrated St Patrick's day, St George's day, Easter, and VE Day
Thankyou so much for the lovely review. We are so happy Dad has settled in at Goldenley. I know it was difficult for him moving so far from his home but he has become a much valued member of our Excelcare family and made Goldenley his home. We are so happy to have him.
My mum enjoyed every minute of her respite at Goldenley care home. They looked after her very well, and she enjoyed all of the different activities. The staff were very friendly and helpful.
Thank you for taking the time to leave a review. We are so glad your Mum enjoyed her stay with us at Goldenley.
I sat with Mum recently at the home and couldn’t believe the change in her. We never stopped laughing.
Kind regards.
It is a pleasure to have Mum at Goldenley. She has fitted in so amazingly.
Mum has been a family member within Goldenley now for 19 months, right from the start the team members have met Mum's needs in all aspects. Mum has a whole other family within the home who care for her and we, as her immediate family, are kept involved and informed in Mum's care, activities and medical needs.
Thank you for taking the time to leave a review. We are so happy to have Mum as part of our family at Goldenley and that you are happy with the service we provide.
My mum has been living at Goldenley for a number of years and in that time she has been loved and cared for by all the staff. The staff always do the very best for residents, often under difficult circumstances. It has a very homely feel with entertainment and good food. Also, which is of importance, the manager and assistant manager will always listen and help with any concerns or questions.
Thank you so much for the lovely review about Goldenley and the team. So happy to know you are listened to and that Goldenley has a homely feel. This is our aim.
Mum is happy at Goldenley. She is looked after by staff who show they care. She is safe and warm and enjoys the food that is cooked there. Mum has been a resident at Goldenley for a few years now, and she still enjoys joining in with the activities.
Thank you for taking the time to leave the review, and it is good to know mum enjoys the food and activities at Goldenley.
My dad stayed for four weeks respite. He had attended the day centre and enjoyed going. While at the day centre the carers would send me videos of my dad having fun and he would hug them as he left. It was the obvious choice for him to stay there. I needn't have worried about how he would feel being away from home - he thought it was a hotel and didn't want to leave! He enjoyed the food and the activities and liked the residents and the carers. It was reassuring every time I visited to see him so relaxed and happy. He always looked well cared for and his room and communal areas were all clean. Very happy with the service and would happily recommend.
A very caring environment. All staff go to great lengths to keep the residents happy.
Thank you for taking the time to leave the review. It means a lot to the team.
The main thing is, my mother is happy there so, I am happy.
Goldenley has been very caring to my husband whose medical condition has completely changed him from the man he was. Unfortunately, I am unable to visit him as often as I would like as I am now in a wheelchair and have to wait until my son has a day off to take me to see him but Goldenley keeps me informed of any problems that arise. The staff are all wonderful and caring and I thank you from the bottom of my heart for all the care and compassion.
I have found Goldenley Care Home to be very proactive and caring. They are always in contact, following protocol and ensuring they are keeping residents safe. Being able to take your own furniture in, a home away from home I feel has made a big difference for my own well-being. When I see my family member I feel comforted and settled with their own belongings. This is additionally reflected in my family member's behaviour.
Although my wife was in the home for a short time before she passed away, the care and compassion she received was first class. Myself and the family were made to feel more than welcome and this caring attitude was reflected in all parts of the home. They do a very difficult job extremely well.
The staff at Goldenley are very friendly and more importantly caring in every way possible.
Goldenley care home really does put the effort into making sure that the residents are well and truly occupied.
The staff carry out daily activities with the residents ensuring that they are getting the stimulation they need in order to keep their minds active. My nan enjoys doing the activities so much that sometimes I think she would prefer to stay there than see us!
Goldenley care home has been very professional during the pandemic and you can see just how much they really do put in lots of hard work to ensure that all the residents receive the best quality care.
Thank you to all of you. I wouldn’t recommend another care home.
That is a lovely review; thank you so much. We are pleased we have been able to make what can be a very difficult time when locating care for a loved one a more pleasurable experience.
People are well looked after and very caring.
A lovely warming care home, the staff are welcoming and very accommodating. I would definitely recommend it if you are thinking of homing a loved one. In a lovely quiet road down Richmond avenue nearby to a lovely park too which is a bonus.
They go above and beyond what is expected of them. They also treat relatives with kindness at all times.
You are part of our family, be glad to welcome you back properly when the pandemic is over, but in the meantime enjoy your one-to-one visits.
Staff have been working very hard in very difficult times to keep the residents both safe and motivated. It has made the last two years less stressful for both of my parents, who have enjoyed the activities and interaction with the staff. We would not have been able to provide the same level of care if they had still been at home and would have put them at further greater risk. You only need to look at the pictures of them to see that they are enjoying themselves.
I am happy with Goldenley Care Home. The staff who work there do a great job looking after the residents. Mum loves the food and enjoys joining in with the activities, but best of all, Mum looks happy there.
My mother is a resident at Goldenley Care Home. It broke our family’s heart to put our mum into a home, but unfortunately, Mum was no longer safe to live on her own. After much searching, we decided Mum to live at Goldenley. My mum has excellent care, from all the staff at the home. They also include the family with open arms and involved us with any decision that needs to be made for Mum. We couldn’t see Mum at Xmas because of COVID, but all the photos and videos were put on their Facebook, and Mum had a wonderful time. Goldenley has given us, as a family, peace of mind that our wonderful Mum has the best care any family could wish for. Thank you to all the staff and management.
Thank you for your review, Mum is amazing and she really loves the facebook calls and the touch notes you send her regularly.
Goldenley have provided amazing care for my Nan. Before my Nan went into Goldenley she lived on her own and it was a constant struggle to get the right care. Since living at Goldenley my Nan has started to eat better, her mobility has improved and we don't have the worry of her having fallen or being lonely. The communication from the staff at Goldenley couldn't be better. We receive regular phone calls and updates are posted on their Facebook page where we can see photos as well as videos on the exceptionally activities they provide. My Nan has come on leaps and bounds at Goldenley and we are forever grateful. The last year hasn't been easy on anyone and not seeing my Nan has been devastating, but Goldenley has given us the luxury of facetime and even opened a pod where you can see your loved ones through the window and speak through intercom whilst being sheltered and keeping everyone safe. I couldn't recommend Goldenley enough, my family and I are truly very very grateful.
Thank you for such a lovely review, it is heartwarming to know that that you are happy with the care we provide.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (2)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jul 2026
What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...
- 06 Jul 2026
What a great week at #Goldenley with FIFA football as the theme, Faith lifestyle Coordinator started the week off, with memory lane, going back through the football years from 1966...
- 24 Aug 2026Organiser: Excelcare Goldenley
- 24 Aug 2026Organiser: Excelcare Goldenley
Accreditations
There are no accreditations posted yet for Excelcare Goldenley.
Meet the Team (2)

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.
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