Sweyne Court is purpose-built, located in scenic surroundings and specialises in dementia care. All provision is personalised to the individual and strengthened by a key worker system.
Professionals are skilled in supporting the challenges of memory loss, assisted by a versatile environment where residents can remain as active and they choose and enjoy the reminiscence room.
All dietary requirements are catered for and a lively social engagement programme is in place to support stimulation and creativity.
Group: Excelcare Holdings
Person in charge: Hayley Gibbs (Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 37
Shared Rooms: 3
Rooms with ensuite WC: 19
Weekly Charges Guide: Personal Care Single from £650 (These prices are only a guideline, please contact Sweyne Court to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette
Latest Care Quality Commission* Report on Sweyne Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Sweyne Court has a Review Score of 8.4 (8.415)
The Review Score of 8.4 (maximum of 10) for Sweyne Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Sweyne Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.2 for Sweyne Court is calculated as follows: ( (24 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 60 Ratings = 4.2
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.215 Points relating to the number of positive Reviews for Sweyne Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.6 Target = 0.465
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Jan D (Daughter of Resident) on Wednesday 23 August 2017. Relates to August 2017.
Mum moved into Sweyne Court in March when we realised that due to her dementia it was not safe for her to live on her own. My sisters and I visited the home unannounced and we were immediately impressed with the way the carers put the resident's needs first, even when showing round a prospective new client. This was very important to us. The carers are respectful of Mum's personal needs, she likes to shower every day and they help her dress so she still looks nice. She was able to bring her own clothes and familiar belongings with her. Mum's room is cleaned every day and her clothes and bedding are all cleaned on site. Mum loves the outdoor courtyard and enjoys the regular BBQ's and activities. She enjoys visiting the on-site hair salon each week. Mum sometimes gets confused but all the staff handle her and the others with dignity. The doctor visits regularly and Mum's medication is being closely monitored rather than just being repeat prescribed. When we go home after visiting, we feel secure in the knowledge that mum is being well cared for and is safe. We would have no hesitation in recommending Sweyne Court.
How likely would you be to recommend Sweyne Court? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Hayley Gibbs, Home Manager at Sweyne Court responded to this review on 18 Sep 2017:
Thank you! :) We aim to provide the highest quality of care all comments and suggestions are always helpful on what we do well or what we can do better.
Review submitted from a Website Submission by Jan L (Wife of Resident) on Monday 17 July 2017. Relates to July 2017.
I visit my husband every day so I know the carers have got to know his ways, I feel confident with the care and attention they give him.
I appreciate everything the carers do for my husband, I have a very good relationship with them and they always take into account any suggestions I have regarding his care. I feel they respect my feelings as sometimes it can be upsetting seeing my husband in a distressed mood which affects me greatly. Sweyne Court is now my husbands home and the carers are like another family to him and when I leave him I trust them with his care and well being.
How likely would you be to recommend Sweyne Court? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Excellent
Cleanliness: Satisfactory
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Poor
Management: Good
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Good
Hayley Gibbs, Home Manager at Sweyne Court responded to this review on 18 Sep 2017:
Thank you Jan :) for your kind words. We like to make everyone feel at home.
Review submitted from a Postal Card by A T (Daughter of Resident) on Thursday 6 July 2017. Relates to June 2017.
Care staff are caring and kind. Food is good. Drinks are not forthcoming, limited fluids to hand.
How likely would you be to recommend Sweyne Court? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Poor
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Hayley Gibbs, Home Manager at Sweyne Court responded to this review on 07 Jul 2017:
Thank you for your feedback. We aim to provide the best care for each individual with a passion for care and create a zest for life, please join us at our next residents and relatives meeting 24/07/2017 so we can discuss ideas and choices for the kitchen.
Kind Regards
Review submitted from a Website Submission by Edward B (Partner of Resident) on Thursday 22 June 2017. Relates to June 2017.
Whenever I visit the facility is either very clean or in the process of cleaning. The staff are, in general, caring and considerate of the residents needs.
For those who are unable to dress themselves perhaps more attention could be paid to dressing them in suitable clothing for the temperature (Winter/Summer) but obviously this would mean either more staff (extra cost) or staff with more time available.
I do not know if more funds could be available to " beautify" the ladies, skin cream etc, (who seem to be in the majority) to maybe help them feel better about themselves. This review is from a male so the above sentence can ONLY be truly evaluated as regards it's validity by a female!!
How likely would you be to recommend Sweyne Court? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Good
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Hayley Gibbs, Home Manager at Sweyne Court responded to this review on 26 Jun 2017:
Thank you Mr B, the ladies and gents are offered to spend time every Monday with the visiting hairdresser who is very accommodating and also attends on Bank Holidays, we also have a lady who visits the home every other week and offers a range of relaxation therapy, hand massages and other treatments to our residents. She also offers private sessions for those who wishing to relax in there own room rather than a group session. We will look into other alternatives for our residents to have a wider range of choice. ;)
Review submitted from a Postal Card by Angela M (Daughter of Resident) on Monday 25 July 2016. Relates to May 2016.
Home well, staff excellent. Room does need updating. Food excellent. More care needed with personal clothing, was in home for a week but lost quite a few items, even when I said I would wash her own clothes. Day care cannot fault, excellent.
How likely would you be to recommend Sweyne Court? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Excellent
Activities: Poor
Management: Excellent
Safety / Security: Poor
Rooms: Satisfactory
Value for Money: Excellent
Job Title: Home Manager
Description:
Hayley has worked in the Care environment for the past 16 years, starting as a carer and progressing to Homes Manager.
Hayley has Level 2, 3 and 5 in Leadership & Management, also Health & Social Care. Dementia Champion. Won Southend Business Award in Training & Developing staff.
Prior to Home Manager position worked as project manager for 16 care homes.
Job Title: Deputy Manager
Description:
Maxine has worked in care for over 14 years, started as a voluntary worker in Learning disabilities with children & young adults, then became a HCA and Senior & worked her way up to Deputy Manager.
Has NVQ level 3 in Health & Social Care, working towards Level 5 in Leadership & Management. Worked in Dementia Care homes. Has worked for Sweyne Court for 5 years recently (April 17) being promoted to Deputy Manager
There are currently no Care Home Idol entrants who have performed at Sweyne Court
