Excelcare Sweyne Court

Hockley Road, Rayleigh SS6 8EB
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9.9 157 Reviews
  • Excelcare Sweyne Court, Rayleigh
Sweyne Court is purpose-built, located in scenic surroundings and specialises in dementia care. All provision is personalised to the individual and strengthened by a key worker system.

Professionals are skilled in supporting the challenges of memory loss, assisted by a versatile environment where residents can remain as active and they choose and enjoy the reminiscence room.

All dietary requirements are catered for and a lively social engagement programme is in place to support stimulation and creativity.
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Care Provided by Excelcare Sweyne Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
The price(s) shown are provided by the care home. Contact Excelcare Sweyne Court for full pricing details and T&Cs.

Contact Excelcare Sweyne Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Excelcare Sweyne Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ryan Sivertsen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (17)

Visiting

  • Visiting during sociable hours

Parking

  • large car park

Excelcare Sweyne Court Reviews (157)

9.9

Excelcare Sweyne Court has a Review Score of 9.9 (9.925) out of 10, based on 31 reviews in the last 2 years.
Over all time Excelcare Sweyne Court has 157 reviews.

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Total of 157, showing 41-60
Review from I B (Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely. Have a lovely room. Good food. Excellent.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for taking the time out of your day to write a review. We are very glad to know you are happy living at the home and in your surrounding comforts. Your personal review and experience may help to support others looking for a home to live in, thank you.
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Review from Lindsay C (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather moved into the care home in May 2023 and sadly passed away relatively soon after in September. The care that the staff showed, particularly during his last days was of great comfort to me and indeed the family. Nothing was too much trouble and he was treated with the utmost respect right
until the end.
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Review from M B (Stepson of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We unfortunately only used Sweyne Court services for five months, but during that time we received a high level of care from all the staff. In the final days the level of care was outstanding, with all staff being very respectful throughout. Ultimately, this service helped our family to see how much
the staff care. Above and beyond just a job.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for being so thoughtful, as to taking the time to write a review and sharing your experience of the home and the team with others. Your kind words and recognition of the care the team, provided at such a difficult time for you all, is very much appreciated and heartfelt by us all at Sweyne Court.
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Review from J B (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Sweyne Court from hospital in London, it all happened fast and I didn't get a chance to see it first. But I can honestly say it's a lovely place, all Mum's needs are catered for. As Mum is a dementia resident, it's not always easy, but I find all the staff patient, caring and have a great
sense of humour. They keep me up to date on Mum's needs. We have informative meetings. They treat Mum like they would treat famiy, a great place for your loved ones.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for your kind words. We are thrilled that you and your mother have had a positive experience of our home. The team will be delighted with these comments and I will be sure to pass them on. We strive to make every move into the home as smooth as possible for our residents and families and continue to work together, ensuring families are continuously updated and included with their loved ones wellbeing.
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Review from David C (Husband of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtIt's very kind of you to write a review of the home, sharing your experience. Many thanks.
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Review from Paul M (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident in Sweyne Court for almost a year now. Prior to admission she was diagnosed with mild dementia and was unable to care for herself. She wasn't maintaining basic hygiene, was hardly eating and was in a general state of distress. Sweyne Court staff have worked wonders with Mum. She
is eating regularly, putting on and maintaining a healthy weight and washing regularly. They look after her health and have tapered her smoking habit from twenty to thirty cigarettes a day to rarely now one or two a week. My mother is very stubborn, so we are astonished at the positive progress. When we visit, Mum is very settled and seems to enjoy the routine and atmosphere of the home. Gone is the anxiety and back is the cheeky humour that we missed before. As a relative, the staff keep us well informed and involved in her care plan, and we are welcome to visit at any time.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for your review of our care home and for sharing your experience of the home and your mother's progress since she has come to live at Sweyne Court. We are thrilled at the progress and changes that your mother has been able to make with the guidance, care and support of the team. We hope by sharing your review this will give others hope and comfort when they are perhaps looking for care for their loved one. We continue to aim to enrich others lives whilst maintaining their independence and to ensure they have a sense of self worth and know there is always a helping hand near by.
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Review from Linda L (Daughter of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sweyne Court staff have been brilliant in settling my mum in to the care home, attended to all her needs, brought her weight up to a healthy level, addressed her health and personal care issues, all of which couldn't have been done before my mum went into the care home.
We had a very positive and
progressive care discussion with the team to address how my mum was, what the care home had done to continue her care and what my brother and I would like to see addressed and suggestions for hobbies. All very positive.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for taking the time to write a review on the home and the care and support that you and your mother have experienced. We continue to aim to provide a comfortable and friendly home for our residents with relatives and friends being a part of the best outcomes for their loved ones.
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Review from J E (Friend of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Sweyne Court are always helpful and seem very kind and caring with all the residents. My friend settled in quickly and always looks happy. The home looks very clean and welcoming at every visit.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThe team continue to strive to create a very warm welcome and atmosphere for all those that live and visit at Sweyne Court care home. We are happy to support all residents, friends and families to have an enjoyable visit and we are very glad that your friend's transition into our home was a smooth and happy one. Thank you for your time in writing a review about the home.
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Review from Yvonne G (Daughter of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sweyne Court has a lovely homely feel, just like one big happy family atmosphere. I feel the residents are very well looked after and the staff are so lovely and friendly. I think it is brilliant that they do lots of activities for the residents to participate in too. The home is very clean and well
organised and safe.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtWe aim to work closely with loved ones' families and friends so that we are all working together for the best quality of life and outcomes for all those living at Sweyne Court. Thank you for taking the time to write a review on your experience of our care home.
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Review from Robert M (Son of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than happy for my mother to stay in this caring environment.
Staff very helpful, friendly and attentive at all toes.
Communication with management could not be faulted.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for taking the time to complete a review of your experience of our home. Your feedback is very important to us and to others that may be looking for a care home for their loved ones. We continue to work together with a person's relatives and friends, ensuring that all information is communicated of any changes for the well-being and best outcome for their loved one.
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Review from Beverley M (Daughter-in-law of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Senyne Court was able to cover all of her needs. They were attentive towards her and kind and caring when she was struggling emotionally as well as physically. I would definitely recommend them to anyone looking for a comfortable home for their elderly relatives.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for your recommendation; we are happy to know that your loved one was well cared for during their time spent with us at the home while on respite. We continue to aim to provide a safe and comfortable environment for all and to enjoy their time and experience with us.
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Review from Carole T (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great to see Mum so happy in the home.
Friendly atmosphere and lovely staff.
Thank you.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtWe are delighted that Mum is so happy at the home, and we will continue to support Mum to ensure she is comfortable and content. The team are here to also support family and friends where we can to maintain good relationships and the best possible outcomes for all our residents. Thank you for taking the time to write a review.
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Review from Maureen C (Wife of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for taking the time to write a review card for the day centre and care home services; it is very much appreciated. We hope your husband continues to enjoy the activities available to him and the company and socialisation he enjoys while at the day centre.
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Review from C S (Daughter of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since August 2022. Throughout this time, she has settled into the care home. All contact with staff, whether at the home or on the phone, has always been very professional. They show care towards their residents, and every member of staff has always been cheerful and helpful.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtWe are very happy that Mum has settled into the home well, we aim to make a difference in people's lives and those we care for, treating them with respect, compassion and being like a family. Thank you for sharing your views and your kind words, which may help others who are looking for a home for their loved ones.
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Review from Peter B (Partner of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the high quality of care my partner receives from all the staff and management at Sweyne Court. The home is kept spotlessly clean and nothing is too much trouble for the staff. They are always polite and happy to help with a smile on their face. The staff are kind and respectful
towards my partner and other residents-which is lovely to see. I highly recommend Sweyne Court acre home. Ten out of ten.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtWe are delighted to hear you are happy with the care your partner receives from the team at Sweyne Court Care Home. It's important to us that residents, family and friends are welcomed to our home and enjoy their visit and are treated with kindness, dignity and respect. We aim to all work together for the best possible outcomes for your loved ones.
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Review from David H (Brother of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my sister receives and always looks well cared for and is always happy and smiling.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtIt's wonderful to know that your sister is doing well while living at our care home. We encourage family members and friends to come to the home and spend time with their loved ones; your sister is always delighted and very happy to receive visitors, which always brings a big smile to her face.
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Review from John M (Son of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sweyne Court is a fabulous place to be.
Take care of all staff.
Rating - five stars.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for taking the time to write a review and sharing your experience with us and others. We aim to ensure all residents receive person-centred care and feel safe and comfortable in the home at all times. Relatives are made to feel welcome and are able to build relationships with all staff caring for their loved one.
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Review from Alan K (Husband of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit once a week and always find the staff very helpful and friendly. They all understand my wife's illness and accommodate her in every way, so she now lives a stress-free life, and she is always very good when I visit; so many thanks to the team.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for taking the time to write a review on yours and your loved ones' experience at Sweyne Court care home. We understand all our residents are unique individuals and aim to meet their needs in a person-centred approach to ensure they live a full and happy life.
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Review from David A (Husband of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very satisfied with all the staff and the help they have provided over the past year.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for taking the time to write a review and sharing your experience with others which may be beneficial to them when looking for a home for their loved one. At Sweyne Court, we aim to provide a safe, caring and happy home for all those that live here and continue to offer support for families and friends during their loved one's stay.
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Review from J W (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I wouldn't recommend this care home for respite. My dad was placed there as an emergency as his needs were changing due to his Alzheimer's progressing. I visited almost every day and found him wet or smelling of faeces. On two occasions his slippers were full of urine so his feet were wet. He's a mild-mannered
gentleman and has never liked conflict so wouldn't have said anything but would have tried to rectify the situation himself. He was accused of going into other people's rooms and taking their clothes, probably because he was wet and cold and there was no name or photo on his door so he wouldn't have known where his own room was. He caught covid and was isolated for 10 days so I wasn't allowed to visit. He ended up in the hospital because he was so dehydrated that he couldn't speak or swallow. I raised concerns every time I visited but there were different carers and seniors at every visit who all said that they weren't told information at handovers. Very disappointing service.
Reply from Maxine Calverley, Home Manager at Excelcare Sweyne CourtThank you for sharing your feedback, and for speaking with me this morning.
I hope that our conversation has brought some comfort to you during the difficult time you are going through, and please be assured that should you need anything in the future, be it advice or just a conversation, our doors are open to you and your family.
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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Excelcare Sweyne Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.925 for Excelcare Sweyne Court is calculated as follows: ( (344 Excellents x 5) + (28 Goods x 4) ) ÷ 372 Ratings = 4.925
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Sweyne Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

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Ryan Sivertsen

Job Title: Home Manager Joined: 2017

Ryan has worked in the care industry since 2009. Ryan started his career in a care home for people with learning difficulties, before moving onto Dementia care. Ryan has worked at Sweyne Court since 2017, starting as a Health Care Assistant and working his way up to Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Sweyne Court to verify any information. View our terms and conditions. Excelcare Sweyne Court has an Enhanced Service - more info.