He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)
He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.
Okeley Care Centre is registered with the Care Quality Commission for the...
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.
Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.
The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.
Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.
Facilities at Okeley Care Centre include:
5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices
Loading travel time
Care Provided by Excelcare Okeley Care Home
Primary Care Categories
Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment
Eating Disorders
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 84 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,550
From £1,550
Residential Dementia Care
From £1,600
From £1,600
Nursing Care
From £1,550
From £1,550
Nursing Dementia Care
From £1,600
From £1,600
Nursing fees are exclusive of FNC. Fees shown are starting rates and may vary depending on individual care needs.
The price(s) shown are provided by the care home. Contact Excelcare Okeley Care Home for full pricing details and T&Cs.
Contact Excelcare Okeley Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Excelcare Okeley Care Home has a Review Score of 9.8 (9.753) out of 10, based on 64 reviews in the last 2 years. Over all time Excelcare Okeley Care Home has 185 reviews.
Review from L Q (Granddaughter of Resident) published on 8 September 2026 Submitted via Postal Card•
Overall Experience
My grandmother is very happy at Oakley, when ever I visit I always get a warm welcome by the hostess, at reception, she's always so helpful and kind! I pop in all different times and the staff are always great I feel very happy that my Grandmothers in the best Hands, I love the activities that goes...
My grandmother is very happy at Oakley, when ever I visit I always get a warm welcome by the hostess, at reception, she's always so helpful and kind! I pop in all different times and the staff are always great I feel very happy that my Grandmothers in the best Hands, I love the activities that goes on in the home. It's always so fun for them!
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for your wonderful 5-star review. We are delighted to hear that your grandmother is so happy at Oakley and that you always receive such a warm welcome from our team.
It is especially lovely to hear your kind words about our hostess and reception team. We pride ourselves on...
Thank you so much for your wonderful 5-star review. We are delighted to hear that your grandmother is so happy at Oakley and that you always receive such a warm welcome from our team. It is especially lovely to hear your kind words about our hostess and reception team. We pride ourselves on creating a friendly, welcoming environment for residents and their families, so it is fantastic to know this has made such a positive impression on your visits. We are also pleased that you enjoy seeing the activities taking place throughout the home. Our team works hard to provide engaging and enjoyable experiences for residents, and it is wonderful to hear that you can see the fun and happiness they bring.
Thank you for trusting us with your grandmother's care and for taking the time to share your feedback. Your kind comments will be shared with the team, who will be thrilled to know their dedication is appreciated.
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Review from Michela M (Daughter of Resident) published on 20 August 2026 Submitted via Postal Card•
Overall Experience
Amazing home, felt assured at how well mum is being looked after, home to home. Staff are amazing, home is clean + well run
Amazing home, felt assured at how well mum is being looked after, home to home. Staff are amazing, home is clean + well run
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you for taking the time to leave such a lovely review. Knowing that you feel confident and assured in the care your mum receives is the greatest compliment we could receive. We strive to create a warm, welcoming environment where residents feel at home, and we are so pleased this has been your experience. Your kind comments about our team and the home are greatly appreciated.
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Review from Jean D (Sister-in-law of Resident) published on 6 August 2026 Submitted via Postal Card•
Overall Experience
Natasha is always very helpful and always makes us very welcome Vera is very happy, and always praising staff, they really are very devoted to their jobs
Its always a pleasure to visit Okeley.
Natasha is always very helpful and always makes us very welcome Vera is very happy, and always praising staff, they really are very devoted to their jobs
Its always a pleasure to visit Okeley.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for your wonderful 5-star review.
We are delighted to hear that Natasha always makes you feel so welcome and supported during your visits. It means a lot to us to know that Vera is happy and speaks so highly of our team, as her wellbeing and happiness are at the heart of...
Thank you so much for your wonderful 5-star review. We are delighted to hear that Natasha always makes you feel so welcome and supported during your visits. It means a lot to us to know that Vera is happy and speaks so highly of our team, as her wellbeing and happiness are at the heart of everything we do. Your kind words about our staff's devotion and dedication are truly appreciated and will be shared with the whole team. We work hard to create a warm, caring, and welcoming environment for both our residents and their loved ones, so it is lovely to hear that visiting Okeley is always a pleasure.
Thank you again for your support and trust in us.
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Review from S I (Daughter of Resident) published on 6 August 2026 Submitted via Website•
Overall Experience
My Father was evicted from another care home (no fault of his own), Okeley were the only home to have the foresight and empathy to look beyond the manufactured notes and actually assess my Father on his own merit.
This is down to the frankly AMAZING care home manager ( Hayley) and her team,...
My Father was evicted from another care home (no fault of his own), Okeley were the only home to have the foresight and empathy to look beyond the manufactured notes and actually assess my Father on his own merit. This is down to the frankly AMAZING care home manager ( Hayley) and her team, Angela and Denisa. This home and it's incredibly hard working staff( shout out to Mohomed and lovely Am), have restored my faith in humanity.
My Father is now, healthier and more importantly happier and it's all down to Okeley. If I could give 11 stars out of 10 I would, a care home should be exactly that and under the strong management of Hayley this is exactly what it is..... Thank you Okeley.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for your incredibly kind words and for taking the time to share your experience.
We are truly humbled by your review. It means a great deal to know that your father has settled well with us and that he is now healthier, happier, and receiving the care and support he deserves....
Thank you so much for your incredibly kind words and for taking the time to share your experience. We are truly humbled by your review. It means a great deal to know that your father has settled well with us and that he is now healthier, happier, and receiving the care and support he deserves. Every resident is unique, and we firmly believe in taking the time to get to know the person behind any paperwork or previous experiences. On behalf of Angela, Denisa, Mohomed, Am, and the entire Okeley team, thank you for your recognition and support. We are passionate about creating a warm, caring environment where residents feel valued, respected, and at home, so hearing that we have restored your faith in humanity is especially touching.
It is a privilege to care for your father, and we look forward to continuing to support him and your family in the months and years ahead.
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Review from Hope L (Granddaughter of Resident) published on 30 July 2026 Submitted via Website•
Overall Experience
Very happy with the care given to my grandfather all his needs met and veryhappy he is near the garden so he can enjoy the gardens and have a smoke as he used to enjoy gardening so he is very happy
Very happy with the care given to my grandfather all his needs met and veryhappy he is near the garden so he can enjoy the gardens and have a smoke as he used to enjoy gardening so he is very happy
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for your wonderful 5-star review. We are delighted to hear that your grandfather is happy and that all of his needs are being met.
It is especially lovely to know that being close to the garden has made such a positive difference to his daily life. We understand how important it...
Thank you so much for your wonderful 5-star review. We are delighted to hear that your grandfather is happy and that all of his needs are being met. It is especially lovely to know that being close to the garden has made such a positive difference to his daily life. We understand how important it is for our residents to continue enjoying the things they love, and we're pleased that he can spend time in the gardens, enjoy the fresh air, and reminisce about his passion for gardening.
Your kind words mean a great deal to our team, and we will be sure to share your feedback with everyone involved in his care. Thank you for trusting us with your grandfather's care and support.
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Review from Elliott L (Son-in-law of Resident) published on 20 July 2026 Submitted via Postal Card•
Overall Experience
My father in law seems to be looked after well and has put on weight and looks better as he was not eating properly before he came here. All the staff seem pleasant and are very patient and kind to residents.
My father in law seems to be looked after well and has put on weight and looks better as he was not eating properly before he came here. All the staff seem pleasant and are very patient and kind to residents.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for your wonderful fivestar review. Were delighted to hear that your fatherinlaw is looking healthier and feeling better since coming to us. Our team works hard to create a caring, patient, and supportive environment for every resident, so your kind words mean a great deal. Its a privilege to look after him.
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Review from Russell M (Son of Resident) published on 15 July 2026 Submitted via Website•
Overall Experience
Staff are brilliant throughout. And very kind, polite and helpful. Very clean place. Dad seems very happy here. Entertainment seems to be good for residents. Overall I would recommend this place to anybody who has someone to need it
Staff are brilliant throughout. And very kind, polite and helpful. Very clean place. Dad seems very happy here. Entertainment seems to be good for residents. Overall I would recommend this place to anybody who has someone to need it
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for your wonderful 5-star review. We are delighted to hear that your dad is happy with us and that you have found our team to be kind, polite, helpful, and supportive.
It's also lovely to know that you appreciate the cleanliness of our home and the variety of entertainment and...
Thank you so much for your wonderful 5-star review. We are delighted to hear that your dad is happy with us and that you have found our team to be kind, polite, helpful, and supportive. It's also lovely to know that you appreciate the cleanliness of our home and the variety of entertainment and activities available for residents. Creating a warm, welcoming environment where residents can thrive and families feel reassured is incredibly important to us.
Thank you for your recommendation and for taking the time to share your experience. Your kind words mean a great deal to our team, and we look forward to continuing to provide the highest standard of care for your dad and all our residents.
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Review from D R (Wife of Resident) published on 7 July 2026 Submitted via Website•
Overall Experience
My husband was in this care home for 2 years. I want to say a huge thank you to the unsung hero's. The laundry staff, the cleaners. When my husband passed they were there for me also the senior care person who was on nights when my husband passed.
Not one carer in my husband's dementia floor...
My husband was in this care home for 2 years. I want to say a huge thank you to the unsung hero's. The laundry staff, the cleaners. When my husband passed they were there for me also the senior care person who was on nights when my husband passed. Not one carer in my husband's dementia floor offered condolences when my husband passed.
Thank the lord my darling husband is at peace and away from Okeley care home.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you for taking the time to share your feedback. We are deeply sorry for the loss of your husband and extend our sincere condolences to you.
We appreciate your kind words about our laundry and housekeeping teams, as well as the senior member of staff who supported you during such a difficult...
Thank you for taking the time to share your feedback. We are deeply sorry for the loss of your husband and extend our sincere condolences to you. We appreciate your kind words about our laundry and housekeeping teams, as well as the senior member of staff who supported you during such a difficult time. It means a great deal to know that their care and compassion provided comfort to you, and we will ensure your thanks are passed on to them. We are, however, saddened to hear about your experience regarding the lack of condolences and support from other members of the team following your husband's passing. This is not the experience we would wish any family to have, and we take your concerns very seriously. Your feedback has been shared with the management team so that we can reflect on what happened and identify any lessons to be learned.
Thank you again for bringing both the positive and negative aspects of your experience to our attention. We wish you peace and comfort
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Review from D N (Son-in-law of Resident) published on 24 June 2026 Submitted via Postal Card•
Overall Experience
My father in law has been in Okeley for 3 months, he is very happy and very well cared for. We viewed quite a few care homes but knew straight away this was the top of our list. He calls it his home already, which makes us very happy knowing he is being very well cared for and gives us peace of...
My father in law has been in Okeley for 3 months, he is very happy and very well cared for. We viewed quite a few care homes but knew straight away this was the top of our list. He calls it his home already, which makes us very happy knowing he is being very well cared for and gives us peace of mind.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for sharing your lovely feedback. Were delighted to hear that your fatherinlaw has settled in so well and already feels at home that truly means a great deal to us. Knowing he is happy, comfortable, and well cared for is exactly what we strive for, and its wonderful to hear that...
Thank you so much for sharing your lovely feedback. Were delighted to hear that your fatherinlaw has settled in so well and already feels at home that truly means a great deal to us. Knowing he is happy, comfortable, and well cared for is exactly what we strive for, and its wonderful to hear that this brings your family peace of mind.
Were grateful you chose Okeley after visiting other homes, and were proud to be the place he now calls home.
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Review from Carlton B (Son of Resident) published on 24 June 2026 Submitted via Postal Card•
Overall Experience
Generally good, nursing staff work hard, always nice coming onto reception - warm feeling. Cleanliness in mum's room could be improved, surfaces and particularly bedding with her stoma. Food leave a lot to be desired at times, and is often cold and bland. Still little understanding of foods mum...
Generally good, nursing staff work hard, always nice coming onto reception - warm feeling. Cleanliness in mum's room could be improved, surfaces and particularly bedding with her stoma. Food leave a lot to be desired at times, and is often cold and bland. Still little understanding of foods mum should not be served
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
welcome when arriving at reception. Creating a positive atmosphere is important to us, and its encouraging to know this comes across.
We also appreciate your honest comments regarding the cleanliness of your mums room and the concerns around her bedding and stoma care. Your feedback is...
welcome when arriving at reception. Creating a positive atmosphere is important to us, and its encouraging to know this comes across.
We also appreciate your honest comments regarding the cleanliness of your mums room and the concerns around her bedding and stoma care. Your feedback is invaluable, and we will review this with the team to ensure standards are consistently met. Likewise, your points about the food including temperature, flavour, and dietary suitability will be shared with our catering team so improvements can be made.
Thank you again for raising these points and for recognising the efforts of our staff. Your input helps us continue to improve the care and experience we provide.
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Review from R M (Son of Resident) published on 24 June 2026 Submitted via Postal Card•
Overall Experience
Kind caring staff looking after both mum and dad.
Kind caring staff looking after both mum and dad.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you for your kind words and for taking the time to leave a review. Were so pleased to hear that our team has been caring and supportive while looking after both your mum and dad. Knowing that families feel reassured and wellsupported means a great deal to us. We truly appreciate your feedback.
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Review from S A (Daughter of Resident) published on 24 June 2026 Submitted via Postal Card•
Overall Experience
Overall Okeley is a great care home, run and staffed by a dedicated team. The management team been fantastic, always supportive and addressed any concerns/issues immediately. All staff have always been welcoming and friendly. The home has a lovely atmosphere and is kept spotlessly clean on the...
Overall Okeley is a great care home, run and staffed by a dedicated team. The management team been fantastic, always supportive and addressed any concerns/issues immediately. All staff have always been welcoming and friendly. The home has a lovely atmosphere and is kept spotlessly clean on the whole - although I feel that my mum's room could be kept cleaner, i.e. sticky surfaces and more attention to bed linen changes due to her particular issues. Activities team are amazing and always encourages participation. Food needs addressing, more variety needed.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you for taking the time to share such a thoughtful and detailed review. We're delighted to hear that you feel Okeley is a great home and that our dedicated team, including management, has been supportive, responsive, and welcoming. Creating a warm atmosphere and maintaining high standards of...
Thank you for taking the time to share such a thoughtful and detailed review. We're delighted to hear that you feel Okeley is a great home and that our dedicated team, including management, has been supportive, responsive, and welcoming. Creating a warm atmosphere and maintaining high standards of cleanliness are priorities for us, so your positive comments mean a great deal.
We also truly appreciate your constructive feedback regarding your mum's room and the food variety. Insights like yours help us continue improving. We will ensure your comments are shared with the relevant teams so these areas can be reviewed and addressed. It's wonderful to hear your praise for our activities team - they will be thrilled to know their efforts make such a difference.
Thank you again for your honesty and for trusting us with your mum's care.
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Review from Tracey Q (Granddaughter of Resident) published on 24 June 2026 Submitted via Postal Card•
Overall Experience
Such a lovely home, always welcoming and kind. My grandmother is very happy here.
Such a lovely home, always welcoming and kind. My grandmother is very happy here.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you for your wonderful 5star review. Were so pleased to hear that you find our home welcoming and kind, and it means so much to know your grandmother is happy here. Our team works hard to create a caring, homely environment, and your feedback truly brightens our day.
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Review from Melanie M (Granddaughter of Resident) published on 24 June 2026 Submitted via Postal Card•
Overall Experience
Okeley Care Home have cared for my nan for four years so far. I know my nan is safe and her needs are met. The staff are lovely.
Okeley Care Home have cared for my nan for four years so far. I know my nan is safe and her needs are met. The staff are lovely.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for your lovely feedback. Were truly honoured to have cared for your nan over the past four years. Knowing she feels safe, supported, and well looked after means everything to us. Our team will be delighted to hear your kind words. Were committed to continuing to provide the highest standard of care for her.
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Review from Sue G (Daughter of Resident) published on 18 June 2026 Submitted via Postal Card•
Overall Experience
My 93 year old mother seems to be settled and happy to be here. Staff are so kind and caring and always have time to make her feel valued. She has been resident for 4 years plus and we have not seen the need to consider moving her. I am happy for her to remain here until the end of her days as her...
My 93 year old mother seems to be settled and happy to be here. Staff are so kind and caring and always have time to make her feel valued. She has been resident for 4 years plus and we have not seen the need to consider moving her. I am happy for her to remain here until the end of her days as her needs are met extremely well.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for sharing such a heartfelt review. It means a great deal to our whole team. Were delighted to hear that your mother feels settled, valued, and well cared for creating a supportive and nurturing environment is at the heart of everything we do.
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Review from C W (Daughter of Resident) published on 15 June 2026 Submitted via Postal Card•
Overall Experience
I have found the care home very welcoming and very homely. All the staff are cheerful and helpful. My mum has settled in very well and I can see she is being well looked after.
I have found the care home very welcoming and very homely. All the staff are cheerful and helpful. My mum has settled in very well and I can see she is being well looked after.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for your lovely feedback. Were delighted to hear that youve found the home welcoming and homely, and that our teams cheerful, helpful approach has stood out. Its wonderful to know your mum has settled in so well and that you feel confident in the care shes receiving. Your trust means a great deal to us.
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Review from Wendy F (Daughter of Resident) published on 15 June 2026 Submitted via Postal Card•
Overall Experience
My mum has been here for the last 4 weeks. She has been treated well by all the staff and is loving staying here. It feels like home with lovely company.
My mum has been here for the last 4 weeks. She has been treated well by all the staff and is loving staying here. It feels like home with lovely company.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for sharing this wonderful feedback. Were delighted to hear that your mum has felt so at home during her stay. Our team works hard to create a welcoming, comfortable environment, and it means a great deal to know shes enjoying the company and feeling well cared for. We truly appreciate your kind words and your trust in us.
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Review from Denice N (Daughter of Resident) published on 5 June 2026 Submitted via Website•
Overall Experience
My dad moved to Okeley care home on the 17th March 2026 we visited many care homes at least twice to get a feel of the care homes and to see if any were a suitable place for him, as soon as we stepped into Okeley and met the manager the carers and admin they put our minds at rest straight away, we...
My dad moved to Okeley care home on the 17th March 2026 we visited many care homes at least twice to get a feel of the care homes and to see if any were a suitable place for him, as soon as we stepped into Okeley and met the manager the carers and admin they put our minds at rest straight away, we went on a tour of the home and to see his room and knew straight away this would be the care home suitable for my dad, the care everyone shows to residents is just lovely to see, from not just the carers but management, receptionist, laundry staff, chefs, handy man etc you can tell they all love their jobs. When filling in this review I asked my dad's opinion on the care home and he told me what rating to give I think the outcome speaks for itself. If you are looking for a care home I would totally recommend Okeley without hesitation, the compassion, kindness and care is second to none, and we have great peace of mind knowing my dad is well cared for and in my dads own words "I love it here"
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you so much for taking the time to share such a thoughtful and heartfelt review. It truly means a great deal to all of us at Okeley. Welcoming your dad into our home has been a pleasure, and we're delighted to hear that you felt reassured from the moment you first visited.
Hearing that your...
Thank you so much for taking the time to share such a thoughtful and heartfelt review. It truly means a great deal to all of us at Okeley. Welcoming your dad into our home has been a pleasure, and we're delighted to hear that you felt reassured from the moment you first visited.
Hearing that your dad himself wanted to give such a positive rating, and that he says I love it here, is the highest compliment we could receive. Knowing he feels happy, safe and well cared for is exactly what we strive for every day.
Thank you again for your trust and recommendation. Were honoured to be part of your dads life and will continue to support him with the compassion and kindness he deserves.
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Review from Mark G (Friend of Resident) published on 8 April 2026 Submitted via Postal Card•
Overall Experience
Fab staff, great activities, very clean, great food.
Fab staff, great activities, very clean, great food.
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
Thank you for your generous 5-star review. Our staff take great pride in creating a safe, welcoming environment, and your recognition means the world to them.
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Review from Dee W (Daughter of Resident) published on 2 April 2026 Submitted via Postal Card•
Overall Experience
Dad has experienced many health issues since he moved in November 2025, and overall the care and empathy has been excellent. Recently challenging due to UTI delerium but some of the carers like Tilly have been wonderful to reassure dad and look after him. Tolu and Nimmy are also great with Dad. We...
Dad has experienced many health issues since he moved in November 2025, and overall the care and empathy has been excellent. Recently challenging due to UTI delerium but some of the carers like Tilly have been wonderful to reassure dad and look after him. Tolu and Nimmy are also great with Dad. We are also reassured by the presence of Mohammed, Mary, Sanjanan, Carmen and Shirleen. There is one carer that isn't as good with his bedside manner, but overall the experience has been positive. Just to add, Karen on reception is lovely and a credit to Okeley. Thank you to the team!
↩Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Home
We're truly grateful that you took the time to share your experience.
It means a great deal to hear that your dad has felt supported, especially through the more challenging moments. The team will be delighted to know their care and reassurance have made a positive difference. We're also very...
We're truly grateful that you took the time to share your experience. It means a great deal to hear that your dad has felt supported, especially through the more challenging moments. The team will be delighted to know their care and reassurance have made a positive difference. We're also very pleased that reception has helped make your visits feel welcoming-she really is a star. We appreciate your honesty regarding the one carer whose bedside manner didn't quite meet expectations. Feedback like this helps us continue to improve and ensure every member of our team delivers the standard of care we strive for.
Thank you again for your trust and kind words. We're committed to supporting your dad with compassion and dignity every day
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
News
08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
Upcoming Events
There are no upcoming events for Excelcare Okeley Care Home.
There are no accreditations posted yet for Excelcare Okeley Care Home.
Meet the Team (1)
Hayley GibbsJob Title Home ManagerJoined 2020
I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at...
I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh, where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.
I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.
The team are kind, caring and compassionate and put the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family
Frequently Asked Questions about Excelcare Okeley Care Home
What types of Care is Excelcare Okeley Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Okeley Care Home have?
There are 84 Single Rooms.
What are the Facilities & Services at Excelcare Okeley Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Excelcare Okeley Care Home to the centre of Chelmsford?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Okeley Care Home to verify any information. View our terms and conditions. Excelcare Okeley Care Home has an Enhanced Service -what an Enhanced Service includes.
