Excelcare Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.8 177 Reviews
  • Excelcare Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices
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Care Provided by Excelcare Okeley Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: £1550 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1700

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

The price(s) shown are provided by the care home. Contact Excelcare Okeley Care Home for full pricing details and T&Cs.

Contact Excelcare Okeley Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Excelcare Okeley Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hayley Gibbs (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Parking

  • Ample free parking is available at the front of the home.

Excelcare Okeley Care Home Reviews (177)

9.8

Excelcare Okeley Care Home has a Review Score of 9.8 (9.767) out of 10, based on 57 reviews in the last 2 years.
Over all time Excelcare Okeley Care Home has 177 reviews.

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Review from D N (Son-in-law of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law has been in Okeley for 3 months, he is very happy and very well cared for. We viewed quite a few care homes but knew straight away this was the top of our list. He calls it his home already, which makes us very happy knowing he is being very well cared for and gives us peace of mind.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you so much for sharing your lovely feedback. Were delighted to hear that your fatherinlaw has settled in so well and already feels at home that truly means a great deal to us. Knowing he is happy, comfortable, and well cared for is exactly what we strive for, and its wonderful to hear that this brings your family peace of mind.

Were grateful you chose Okeley after visiting other homes, and were proud to be the place he now calls home.
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Review from Carlton B (Son of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good, nursing staff work hard, always nice coming onto reception - warm feeling. Cleanliness in mum's room could be improved, surfaces and particularly bedding with her stoma. Food leave a lot to be desired at times, and is often cold and bland. Still little understanding of foods mum should
not be served
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care Homewelcome when arriving at reception. Creating a positive atmosphere is important to us, and its encouraging to know this comes across.

We also appreciate your honest comments regarding the cleanliness of your mums room and the concerns around her bedding and stoma care. Your feedback is invaluable, and we will review this with the team to ensure standards are consistently met. Likewise, your points about the food including temperature, flavour, and dietary suitability will be shared with our catering team so improvements can be made.

Thank you again for raising these points and for recognising the efforts of our staff. Your input helps us continue to improve the care and experience we provide.
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Review from R M (Son of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind caring staff looking after both mum and dad.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you for your kind words and for taking the time to leave a review. Were so pleased to hear that our team has been caring and supportive while looking after both your mum and dad. Knowing that families feel reassured and wellsupported means a great deal to us. We truly appreciate your feedback.
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Review from S A (Daughter of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall Okeley is a great care home, run and staffed by a dedicated team. The management team been fantastic, always supportive and addressed any concerns/issues immediately. All staff have always been welcoming and friendly. The home has a lovely atmosphere and is kept spotlessly clean on the whole
- although I feel that my mum's room could be kept cleaner, i.e. sticky surfaces and more attention to bed linen changes due to her particular issues. Activities team are amazing and always encourages participation. Food needs addressing, more variety needed.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you for taking the time to share such a thoughtful and detailed review. We're delighted to hear that you feel Okeley is a great home and that our dedicated team, including management, has been supportive, responsive, and welcoming. Creating a warm atmosphere and maintaining high standards of cleanliness are priorities for us, so your positive comments mean a great deal.

We also truly appreciate your constructive feedback regarding your mum's room and the food variety. Insights like yours help us continue improving. We will ensure your comments are shared with the relevant teams so these areas can be reviewed and addressed.
It's wonderful to hear your praise for our activities team - they will be thrilled to know their efforts make such a difference.
Thank you again for your honesty and for trusting us with your mum's care.
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Review from Tracey Q (Granddaughter of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely home, always welcoming and kind. My grandmother is very happy here.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you for your wonderful 5star review. Were so pleased to hear that you find our home welcoming and kind, and it means so much to know your grandmother is happy here. Our team works hard to create a caring, homely environment, and your feedback truly brightens our day.
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Review from Melanie M (Granddaughter of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Okeley Care Home have cared for my nan for four years so far. I know my nan is safe and her needs are met. The staff are lovely.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you so much for your lovely feedback. Were truly honoured to have cared for your nan over the past four years. Knowing she feels safe, supported, and well looked after means everything to us. Our team will be delighted to hear your kind words. Were committed to continuing to provide the highest standard of care for her.
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Review from Sue G (Daughter of Resident) published on 18 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 93 year old mother seems to be settled and happy to be here. Staff are so kind and caring and always have time to make her feel valued. She has been resident for 4 years plus and we have not seen the need to consider moving her. I am happy for her to remain here until the end of her days as her needs
are met extremely well.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you so much for sharing such a heartfelt review. It means a great deal to our whole team. Were delighted to hear that your mother feels settled, valued, and well cared for creating a supportive and nurturing environment is at the heart of everything we do.
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Review from C W (Daughter of Resident) published on 15 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care home very welcoming and very homely. All the staff are cheerful and helpful. My mum has settled in very well and I can see she is being well looked after.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you so much for your lovely feedback. Were delighted to hear that youve found the home welcoming and homely, and that our teams cheerful, helpful approach has stood out. Its wonderful to know your mum has settled in so well and that you feel confident in the care shes receiving. Your trust means a great deal to us.
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Review from Wendy F (Daughter of Resident) published on 15 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for the last 4 weeks. She has been treated well by all the staff and is loving staying here. It feels like home with lovely company.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you so much for sharing this wonderful feedback. Were delighted to hear that your mum has felt so at home during her stay. Our team works hard to create a welcoming, comfortable environment, and it means a great deal to know shes enjoying the company and feeling well cared for. We truly appreciate your kind words and your trust in us.
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Review from Denice N (Daughter of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Okeley care home on the 17th March 2026 we visited many care homes at least twice to get a feel of the care homes and to see if any were a suitable place for him, as soon as we stepped into Okeley and met the manager the carers and admin they put our minds at rest straight away, we went
on a tour of the home and to see his room and knew straight away this would be the care home suitable for my dad, the care everyone shows to residents is just lovely to see, from not just the carers but management, receptionist, laundry staff, chefs, handy man etc you can tell they all love their jobs. When filling in this review I asked my dad's opinion on the care home and he told me what rating to give I think the outcome speaks for itself. If you are looking for a care home I would totally recommend Okeley without hesitation, the compassion, kindness and care is second to none, and we have great peace of mind knowing my dad is well cared for and in my dads own words "I love it here"
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt review. It truly means a great deal to all of us at Okeley. Welcoming your dad into our home has been a pleasure, and we're delighted to hear that you felt reassured from the moment you first visited.
Hearing that your dad himself wanted to give such a positive rating, and that he says I love it here, is the highest compliment we could receive. Knowing he feels happy, safe and well cared for is exactly what we strive for every day.

Thank you again for your trust and recommendation. Were honoured to be part of your dads life and will continue to support him with the compassion and kindness he deserves.
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Review from Mark G (Friend of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fab staff, great activities, very clean, great food.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you for your generous 5-star review. Our staff take great pride in creating a safe, welcoming environment, and your recognition means the world to them.
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Review from Dee W (Daughter of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has experienced many health issues since he moved in November 2025, and overall the care and empathy has been excellent. Recently challenging due to UTI delerium but some of the carers like Tilly have been wonderful to reassure dad and look after him. Tolu and Nimmy are also great with Dad. We are
also reassured by the presence of Mohammed, Mary, Sanjanan, Carmen and Shirleen. There is one carer that isn't as good with his bedside manner, but overall the experience has been positive. Just to add, Karen on reception is lovely and a credit to Okeley. Thank you to the team!
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeWe're truly grateful that you took the time to share your experience.
It means a great deal to hear that your dad has felt supported, especially through the more challenging moments. The team will be delighted to know their care and reassurance have made a positive difference. We're also very pleased that reception has helped make your visits feel welcoming-she really is a star.
We appreciate your honesty regarding the one carer whose bedside manner didn't quite meet expectations. Feedback like this helps us continue to improve and ensure every member of our team delivers the standard of care we strive for.
Thank you again for your trust and kind words. We're committed to supporting your dad with compassion and dignity every day
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Review from J L (Friend of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, clean, well organised and staff are friendly.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you so much for taking the time to share your experience and for giving us a 5 star rating. It brings genuine joy to our entire team,
We pride our selves on creating a true home-from-home atmosphere, and your kind words confirming that our team dedication and compassionate care shines through. we truly view all our residents , and their families as part of our extended family
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Review from Matilda G (Friend of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring staff from reception to carers to management. Activities amazing, always something going on. Clean and tidy, meals varied and to a high standard.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you for taking the time to leave a wonderful 5 * review. Our team work hard to create a warm and friendly environment we will be sure to share your kind thoughts with everyone.
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Review from D S (Granddaughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, clean environment, always having the residents participate in lots of different activities they really enjoy, great communication with the family and overall very satisfied with the services they provide. Would change nothing!
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Review from Rosalie R (Sister of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful staff. It was quite difficult when my brother first came in to Okeley Care Home. But he now seems calmer and seems happier.
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Review from Geoff B (Husband of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looking for a care home is a massive decision to make for a partner.
A visit to Okeley Care took all those worries away. The care here for my wife is above and beyond all expectations. So clean, comfortable, great selection of food and a dedicated team of staff. Well done, all. Could not ask for more.
Reply from Celia Hardill, Regional Director (Milton Keynes) at Excelcare Okeley Care HomeThank you for your lovely review and it is heart warming to hear that your wife is comfortable and you are happy with everything in the home. Kind regards
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Review from A Y (Great-granddaughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you first enter the home it is very clean staff are very welcoming. There is always a wide range of activities for residents to enjoy. Staff are always willing to join in and interact with each other and residents.
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Review from George M (Grandson of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is very happy and settled here. All the staff are lovely and very good facilities. Staff always get residents involved and active with entertainment that they organise. Couldn't of sent my nan to a better care home.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you for taking the time to review us and leaving a 5-star review it is a pleasure caring for your Nan and we are glad to hear you are all content in our care. Our team pride themselves on providing compassionate care, and knowing we made a positive difference in your family's lives truly means the world to us
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Review from G H (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father is a resident and he's spent over two years here. The care is excellent, the food is varied and nutricious and the activity team do a fantastic job. Dad has enjoyed days out and likes to join in activities. The care manager is superb and all the staff are friendly and take great price in their
work.
Reply from Hayley Gibbs, Home Manager at Excelcare Okeley Care HomeThank you for taking the time to review us and leaving a 5-star review it is a pleasure caring for your dad and we are glad to hear you are all content in our care. Our team pride themselves on providing compassionate care, and knowing we made a positive difference in your family's lives truly means the world to us.
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Excelcare Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Excelcare Okeley Care Home is calculated as follows: ( (549 Excellents x 5) + (104 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 678 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Excelcare Okeley Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family

Frequently Asked Questions about Excelcare Okeley Care Home

What types of Care is Excelcare Okeley Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Okeley Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Excelcare Okeley Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Excelcare Okeley Care Home to the centre of Chelmsford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Okeley Care Home to verify any information. View our terms and conditions. Excelcare Okeley Care Home has an Enhanced Service - more info.