Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.
Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.
The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.
Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.
Facilities at Okeley Care Centre include:
5 Lounges/Diners/Kitchenettes
6 Therapy/Activity/Quiet rooms
1 Smoking Room
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices
Group: Excelcare Holdings
Person in charge: Beverley Brown (Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 84 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Admission Information: Ages 60+.
Single Rooms: 84
Rooms with ensuite WC: 84
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Parking:
Ample free parking at the front of the home
Latest Care Quality Commission* Report on Okeley Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Okeley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Okeley Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.535 for Okeley Care Centre is calculated as follows: ( (95 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 142 Ratings = 4.535
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.655 Points relating to the number of positive Reviews for Okeley Care Centre is based on 11 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 16.8 positive Reviews (84 registered maximum number of service users ÷ 5). 11 Reviews ÷ 16.8 Target = 0.655
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Okeley Care Centre has a Review Score of 9.2 (9.190) from 12 Reviews
Review submitted from a Postal Card by Ellie G (Niece of Resident) on Thursday 30 November 2017. Relates to November 2017.
Very pleasant experience, I can tell our relative is well cared for. Staff are very friendly. The room is very cosy.
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by Miranda M (Niece of Resident) on Thursday 30 November 2017. Relates to November 2017.
This is a lovely place, very homely with great facilities and the staff all seem to be very friendly.
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by John G (Nephew of Resident) on Thursday 30 November 2017. Relates to November 2017.
The home was very nice. The staff are lovely and my uncle is well looked after. It's very secure with codes on all the doors and lifts and it's very clean. He's in much better health now that he is here.
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by P O (Son of Resident) on Thursday 23 November 2017. Relates to October 2017.
Mum spent 6 years in the care of Okeley Chelmsford. The best possible care and compassion was shown to mum and was very reassuring to us as a family. The building itself is ideal for people with Alzheimers/Dementia who like to wonder.
The activities provided to the clients were also suitable to their needs. The cleanliness was excellent. If we raised concerns it was taken onboard but this was a rare occasion.
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by J A (Daughter of Resident) on Thursday 23 November 2017. Relates to October 2017.
Our family feel very pleased for mum to be looked after in such a great place. Mum looks cared for and well and happy. Staff are very caring and kind to residents and visitors.
Highly recommended.
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by Molly-Ann M (Wife of Resident) on Tuesday 7 November 2017. Relates to October 2017.
My husband was very happy with his stay and we have booked again for a few months time.
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by Geoffrey N (Wife of Resident) on Thursday 19 October 2017. Relates to August 2017.
In all the 3 1/2 years that you have cared for my wife, I have never had any anxieties - you have always demonstrated deep love in all circumstances. The food was always good and presentation always considerate, with no undue pressure. Bed linen was constantly clean - as were the toilet facilities and personal care. I know that my wife made many friends, often due to her knitting
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by B B (Daughter of Resident) on Tuesday 17 October 2017. Relates to October 2017.
This is the first care home that ticked all the boxes for respite care for my mother. Immediately, I could see it was clean, welcoming and organised but I was so pleased to see how caring and happy the staff were when dealing with the residents and service users. My mother has memory problems but she always shows if she is unhappy but she was perfectly content at this home and will be returning for further excellent care. Respite care is excellent.
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by R SS (Son-in-law of Resident) on Thursday 12 October 2017. Relates to September 2017.
Although it's an incredibly difficult time for all the family, having had to eventually admit my wife's father to a care home, we have found the facilities and staff at Okeley warm and welcoming. Dad has settled in quite quickly and had the full attention and experience of the fantastic carers. We would not hesitate to recommend Okeley to others.
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by M S (Daughter of Resident) on Tuesday 10 October 2017. Relates to September 2017.
I felt very sad moving dad to a care home but I know I have made the right choice.
The home is very welcoming. The staff are amazing and dad has settled quite well.
Management and staff are always helpful, very reassuring and always there to answer questions. They also keep you up to date with his needs, meds etc. I would definitely recommend this home it is outstanding.
How likely would you be to recommend Okeley Care Centre? Extremely Likely
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Review submitted from a Postal Card by Alison D (Daughter of Resident) on Wednesday 20 September 2017. Relates to September 2017.
Although the food can sometimes be a bit monotonous the caring attitude of the staff more than makes up for any shortcomings. The staff are the shining jewel in this home, caring, efficient and very hard working.
How likely would you be to recommend Okeley Care Centre? Likely
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Review submitted from a Website Submission by Julie G (Daughter of Resident) on Wednesday 30 March 2016. Relates to March 2016.
My Mother went for 2 weeks respite. She very much liked the staff and the building in general. What let this place down is lack of activities and encouragement to get the residents up and motivated unlike other homes. There were no activities in the two weeks my mother was there except for local children coming in to sing one afternoon. Management came up with excuses about staff being on holiday or ill. We asked how do we connect to wifi as my mother uses an iPod and iPad to keep up to date with family on social networking. Management look at me in disbelief that an elderly person would need wifi. Informed there was no wifi! I find that appalling in this day and age.
In general I feel that the care is very good but has a very zombie feel as resident are not even encouraged to get out of bed, making it a lonely place for many. Fortunately family would go visit and take my mother out for some interaction and sanity.
This home could be excellent if the mind was cared for too.
How likely would you be to recommend Okeley Care Centre? Neither Unlikely or Likely
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Job Title: Home Manager
Joined: 2016
Description:
Heather has been a Care Manager since 1990 covering Residential, Dementia and Learning Disabilities. Heather holds City & Guilds Care Management 325/2, National Vocation Qualification Level 4 and Registered Manager (Adults) Level 4. She commenced her position as Home Manager at Okeley Care Centre in December 2016
Job Title: Care Manager
Joined: 2013
Description:
Sajeev has 7 years’ experience in the care sector, working his way up from Carer to Team Leader to Care Manager. He has nursing qualifications and a Level 5 qualification in Leadership and Management
There are currently no Care Home Idol entrants who have performed at Okeley Care Centre