Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.7 144 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices
Show Okeley Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: £1550 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1700

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Gibbs (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Parking

  • Ample free parking is available at the front of the home.

Okeley Care Home Reviews (144)

9.7

Okeley Care Home has a Review Score of 9.7 (9.702) out of 10, based on 39 reviews in the last 2 years.
Over all time Okeley Care Home has 144 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Okeley Care Home
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Total of 144, showing 41-60
Review from M M (Son of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standard of care is "top-notch". All staff are very friendly and professional, and since my mother has been a resident, she has been treated and cared for very well; it has been nice to see her happy and with a smile on her face again. They keep me informed at all times and regularly check in with me
on a monthly basis, asking if I have any concerns or issues.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us; I will ensure your kind words are passed on to the team, which will help us to continue to provide the best service to people who choose to live at Okeley.

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Review from R B (Resident) assisted by family/friend published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cleanliness is good.
Everyone is friendly and helpful.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us. Your feedback is much appreciated and will be shared with the team.

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Review from L H (Sister of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Three years experience in Okeley, no problem in the first two years.
With age, unfortunately, comes a decline in health, which, unfortunately, staff at Okeley could not cope with. There's no continuity of care from the regular staff, often agency covers with little understanding or compassion of a
quiet gentleman. Poor record keeping, little liaising with NOK. Hospital appointments missed (heart clinic/CT scans). Food very, very poor, no nutritional value/one day (photo taken) fried fish, chicken nuggets, saveloy, veg roll, chips and mash! Unacceptable.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to complete a review. I do apologise that your experience was not satisfactory. The care industry as a whole has experienced difficulties with regard to the recruitment of team members over the past few years, which has resulted in the use of agency team members. At Okeley, we do try to ensure continuity with the agency team we use, as we understand how important a familiar face is for our residents. We have also recruited new team members to minimise the use of agency staff.
We did apologise that on one occasion, a hospital appointment was missed - this was rebooked for the following day, and all went well.
There are a variety of choices provided for all meal times, with a choice of an alternative option which alternates with the seasons. We encourage people to make their own choice of meals/preferences or requests and do our best to cater for these person-centred choices.
Please be assured that the Okeley team work hard to address any concerns.

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Review from Dan J (Grandson of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at Okeley Care Home for a year or so now; it was tough for her to leave her home after all the years living there, but has settled in so well. This is due to the staff; they really do treat every resident like family. Whenever I have been there, they are also so welcoming to the resident's
actual families. All I can say is thank you for making my nan so comfortable and welcome.
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Review from John S (Friend of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Oakley Care Home to any friends or family should the need arise. The site is always kept clean and tidy to ensure the hygiene and health of the residents are paramount. The care is excellent, to say the least, and the staff are incredibly welcoming and accommodating to all visitors
on the premises.
During a recent visit to the site, myself and my friend had a meal, and it was surprisingly pleasant when factoring in other experiences with family situated in other care homes. The home always has activities going on to keep the residents engaged and entertained. The home also has an open-door approach in regard to the manager, who is always willing to help answer any questions or resolve any issues.
Great home!
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review Okeley Care home. I am pleased you have had a good experience. I will feed this back to the team.

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Review from D H (Daughter of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has settled into Okeley Care Home very well; everyone is very friendly and tries their very best. My other experience as a family member was I had to keep going over the same questions about how things were run. Some leaflets may be of help to us. Also, my mum brought her own wheelchair into
the home, but I don't think there is enough to go around due to a number of occasions it is being used for another resident. Just thinking about hygiene. My mum has pull-up pants that I bring in; she doesn't walk very well to the bathroom, so I think more in the day would be good, as they are not for convenience, only accidents.
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Review from Mark A (Power of Attorney of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am always impressed that despite him having only been in the home for three weeks, as soon as I enter the building, the staff know who I am and who I have come to see without me saying anything. This is true from reception to the assistant manager or the lady in accounts.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for your valuable feedback; it's good news you have had a meaningful experience with the team. We take great pride in our work, and your feedback has demonstrated this; we appreciate you letting us know.

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Review from Faith L (Granddaughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to leave an amazing review to let people know that this care home is outstanding. My nan has been here for one month and I am so impressed with the care standards and the amazing staff there. I was so apprehensive of moving my loved one into a care home but my worries have been eased knowing
that every department within the home has been nothing but positive. As you enter the reception area the staff are welcoming and friendly, the manager's door is open, I get offered a hot drink and a cake or pastry, lovely, clean home, clothing washed and ironed and available again. the food is amazing, plenty of choices and the staff have been supporting my nan to gain some weight.
The care staff have been fantastic, so caring, always having time for the residents, I get regular calls from senior staff to inform me of how my nan has been settling in.
I really am so grateful and want to help ease others who have been in the same position, Okeley Care Home has my vote. Thank you team.
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Review from M B (Relative of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife's mum has been in Okeley for quite a while; she is happy and looked after really well. Like any family who has their loved ones in a care home can be a worry; however, every time we see her, she is happy, and the staff are great and involved in her care to suit her needs. She always says she
is at "home"; it doesn't feel like a care home.
Thank you to all staff and management at Okeley.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us. Your kind words will be shared with the Okeley team.

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Review from A T (Daughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were always polite, respectful, kind and helpful. The rooms and corridors were clean and well looked after and maintained. The atmosphere was calm and quiet. There was plenty of parking, access was easy and the reception large and comfortable. My questions and queries were always answered
and care was taken to support me and my well being. I felt the staff made effort to get to know my father and made the effort to be understanding of his needs. A caring atmosphere was evident.
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Review from Gareth H (Son of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service and care that my dad recieved at the care home was superb. He was treated with the uppermost care and respect. We were continually informed of his situation and he was very happy there.
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Review from Lynn H (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the minute I walked into Okeley Care Home I knew this was the perfect new home for my mother. She was treated with the utmost care and respect at all times. Staff really went above and beyond my expectations, they were marvellous, especially at the end of her life.
Okeley has a warm feeling,
starting with the cleanliness and friendliness of staff who are very welcoming. Cannot recommend Okeley highly enough.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us your feedback is important to us.

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Review from N B (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Okeley is an excellent care home. I would recommend it.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to leave a 5* review. it is very much appreciated.

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Review from B M (Friend of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting my family member I was very happy with the home from the cleanliness to how friendly and helpful the staff were. It was very daunting visiting the care home for the first time but we made to feel comfortable and we’re invited to join in any activities on the suites .
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to give us your 5 star review. This will be shared with the team.

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Review from James B (Respite Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited for a couple of weeks and we could not be happier with how the stuff were treating my mother. They had a great connection with them and kept them busy with great activities and looking after them when needed. We could not be happier with the treatment here at Okeley, not to mention with the
great conditions of the place always being tidy and up to scratch.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your 5 star review.

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Review from M C (Sister-in-law of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister in law moved in to Okeley in November 2021, we live abroad so have been unable to visit as often as we would like. The home do a regular video call so we can talk to her. We were able to come and visit this month and the home have been extremely accommodating and supportive. She has gained
weight and is looking so much better than before she went to live at Okekey. Although we hadn't met the staff, we were greeted like we were daily visitors. We feel so happy returning home know she is well cared for.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your 5* review - its much appreciated.

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Review from T J (Granddaughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been at Okeley since April 2022. She initially was only going for respite whilst we were on holiday, however she really enjoyed her respite stay and decided to make Okeley her home. Since being at Okeley she has made many new friends and joined in activities creating new interests.
Her health and wellbeing has improved since being at Okeley and we feel this is because she has that constant support of the amazing staff. We are always greeted by the staff in a polite and welcoming manner on every visit. I would recommend Okeley to anyone looking in to care for their loved ones.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your 5* review , were pleased that we are able to provide you with the exceptional service.
Once again thank you from the Okeley Team.

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Review from G P (Son-in-law of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and understanding staff, helped my Mother in law with understanding and compassion from day one, the staff help to make this a home from home as well as understanding the the upheaval our family members feel, encouraging residents to engage and assimilate without being forward or pushy and
ease them in at their own pace, the home is spotlessly clean and very safe and secure, the staff are always available to discuss anything and give information or support to residents family.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share such a positive review. Were glad you are enjoying a good experience and feel welcomed.

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Review from George P (Friend of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Okeley Care home, the care they provide is person centred which is evident when visiting the home. Nothing is ever to much to ask and the staff are always welcoming plus very helpful! Thank you for all that you do keep doing a wonderful job guys it really does show to all of
us who visit the home regular.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share such a positive review. Were glad you are enjoying a good experience and feel welcomed.

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Review from L C (Friend of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very lovely and good, very clean and well.
Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feed back is important to us to help to continue to improve the service we provide.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Okeley Care Home is calculated as follows: ( (344 Excellents x 5) + (102 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 463 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Okeley Care Home to verify any information. View our terms and conditions. Okeley Care Home has an Enhanced Service - more info.