He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)
He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.
Okeley Care Centre is registered with the Care Quality Commission for the...
Care Provided by Excelcare Okeley Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,550 - £1,650
- Self-Funded Residential Dementia Care: £1,600 - £1,700
- RESPITE Self-Funded Residential Care: £1,550 - £1,650
- RESPITE Self-Funded Residential Dementia Care: £1,600 - £1,700
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.
Contact Excelcare Okeley Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Excelcare
- Private Owned
Person in charge
- Hayley Gibbs (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (84)
Parking
- Ample free parking is available at the front of the home.
Excelcare Okeley Care Home Reviews (180)
Excelcare Okeley Care Home has a Review Score of 9.7 (9.737) out of 10, based on 60 reviews in the last 2 years.
Over all time Excelcare Okeley Care Home has 180 reviews.
Always very friendly, extremely clean. Always leave feeling like Nan is in good hands.
Thank you for taking the time to review us, we appreciate your feed back. we look forward to seeing you again soon.
Her room is pleasantly decorated and well maintained.
Thankyou for taking the time to review us, all feedback is valuable to us. your satisfaction keeps us motivated to ensuring we deliver the best quality.
Everytime we visit, it feels like coming home The staff is very welcoming, always providing feedback on how mum is doing. It is wonderful to know that our mum is with professionals who are caring and affectionate.
Thank you so much for your 5 * feed back we are thrilled that we have made such a positive impact, our team is dedicated to providing the best possible care, and we are so glad we meet your expectations. look forward to you coming back. :)
All staff treat my mother with compassion and dignity. They go above and beyond in their duties. My mother is very happy and well cared for. Her room is airy and clean. We are able to personalise her room. We have also observed how they treat all the residents and all interactions are very positive. There are always lots of activities to suit any needs. The home gives the feel of a big family environment as opposed to a buisness facility
Thank you so much for your wonderful review! we are thrilled to hear that you are having a positive experience with us. Our team is dedicated to providing the best possible care, and were glad we are meeting your expectations.
Very clean
Staff are brilliant.
Thank you for sharing your experience with us! Our team is committed to delivering high quality service, and your feed back is great encouragement for us.
Lovely care home, staff are very helpful and look after my nan very well.
Thank you for taking the time to leave us a review, its wonderful to know you find our team so caring and attentive were always striving to create a comfortable and supportive environment for our people.
Since my mum has gone to Okeley Care home my mum has come alive again. My mum is very happy all the staff are very hourly with mum and are very kind. I'm so happy Mum is happy. Thank you all so very much.
Thank you for taking the time to share your positive experience with us we're so glad to hear that the team have made such a positive impact and that you are happy. we are dedicated to providing high quality care and creating a welcoming home for all.
Mum says the staff work hard to care for her. The food is good but not exceptional. The staff are kind and helpful when needed, although she likes to be independent as much as possible. The rooms are modern and pleasant.
Thank you for taking the time to review us, your feed back is part of the valuable process in supporting us to provide a better service.
Mum has been here for 10 months and the home and carers have made her very comfortable. She loves the carers, food and mentions how clean it is. We have regular updates all the time. We would highly recommend the care home.
Thank you for taking the time to review us, your feed back is important to us so we can always better our service.
He is treated with dignity and respect by efficient, kind and caring staff. Attention to his individual needs is always carried out compassionately and thoughtfully. I'm grateful that outstanding care is shown with patience and understanding.
Thank you for taking the time to review us, your feedback is very important to us so we can continue to keep improving our service.
From reception right to care and recreation excellent detail given for patients and visitors. Nothing is to much trouble.
Extremely welcoming to the visitors, residents are all well looked after and there are lots of activities, all the year around. Staff are really friendly, and very helpfull
Since Mum arrived in December 2024, she has been well looked after.
Really good home. Great activities and food seems good.
Thank you for taking the time to review us, your feed back will be shared with team.
Her room is very comfortable and always kept very clean.
Thank you for taking the time to review us, your feed back will be shared with the team.
There is plenty of food given, but the quality is poor, a lot of packet food, eg. breaded chicken, fish, oven chips. It would be healthier to have more freshly prepared food. The fee to reside here should enable higher quality of food.
I've witnessed my mother being pulled up the bed several times without the use of a slide sheet, which goes against moving and handling guidelines.
Things have also gone missing from my mother's room, never to reappear.
Frequently, the call bell is left out of her reach. The carers are polite, kind and caring, but the ratio to residents is low.
The internet is insufficient to support a smart TV.
Thank you for your feedback, activities will be discussed with the lifestyle coordinators regarding further encouragement, I have discussed with the admin regarding the TV as this can be directly connected for you. All food is freshly prepared in the main kitchen Mon - Sun. The home manager's office door is always open to discuss these matters.
Excellent care from the start. Home is fulled with a lot of love. Staff always listen and do all they can for my Nan. They have also welcomed my grandad with open arms who visits everyday, who has found this transition hard.
Thank you for taking the time to review us. We are pleased you have had a positive experience.
I stayed here for eleven nights after leaving hospital. I was very comfortable and the staff service was excellent in particular the medication man.
Thank you for taking the time to review us, all feed back is extremely important to us to help us to know what we do well and what we can improve. I am please you enjoyed your stay with us. you are always welcome.
The lady on reception gave exemplary assistance and exceeded my expectations.
I visited my sister-in-law from Bristol whenever visiting my brother. She was always well cared for. The home was very welcoming and the staff very kind. The home was always very clean which was a bonus as I am aware it's not always about how the home 'looks' but how the residents are cared for. My sister-in-law was well cared for, kept safe and happy. I have now retired from Nursing and would have no hesitation in being a resident myself or recommending loved ones. Thank you to all staff at Okeley for treating my sister-in-law with dignity and respect. Also for supporting my brother on his visits.
Thank you for your 5-star feedback and taking the time to review us, all feedback is gratefully received. I will share your kind words with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (3)
- Posted: Wednesday 08 Jul 2026It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- Posted: Tuesday 06 Jan 2026Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- Posted: Wednesday 02 Jul 2025At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
- Organiser: Excelcare Okeley Care HomeDate: 23 July 2026
- Organiser: Excelcare Okeley Care HomeDate: 30 July 2026
- Organiser: Excelcare Okeley Care HomeDate: 31 July 2026
Meet the Team (1)
I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.
I enjoy making people happy and comfortable and creatingmemorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.
The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family
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