
He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)



He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)



Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.
Okeley Care Centre is registered with the Care Quality Commission for the...
Care Provided by Excelcare Okeley Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Okeley Care Home for full pricing details and T&Cs.
Contact Excelcare Okeley Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Hayley Gibbs (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (84)
Parking
- Ample free parking is available at the front of the home.
Excelcare Okeley Care Home Reviews (183)
Excelcare Okeley Care Home has a Review Score of 9.7 (9.745) out of 10, based on 62 reviews in the last 2 years.
Over all time Excelcare Okeley Care Home has 183 reviews.
My brother has been here 2 years and he was at death's door when he came in and he has made extraordinary strides since.
This is such a lovely home from home for residents. Everyone is so friendly and kind. All staff are fantastic with the residents and great with visitors. We got such a warm welcome.
Also, the food is so nice, we often join dad for Sunday Lunch and it's like home from home.
We often visit dad and during our visits, staff have always been lovely and welcoming.
Thank you.
Great environment for my uncle and he loves the music there. I would recommend it to anyone thinking of a care home.
A shame there is a large turnover of staff as good people left. I certainly felt comfortable to sit and stay there visiting as long as I liked. Always a friendly atmosphere. They all deserve a pay rise.
Thank you. Our thoughts are with you all much love to the family.
The management and staff of Okeley have gone out of their way to request that the hospital transfer my father back to Okeley where he can spend his last days with his “family”. This latest gesture reinforces the wonderful support and caring that they have provided to both him and our family over the last two years. I would have no hesitation in recommending Okeley Care Centre to any family looking for excellent care for a parent or family member with a diagnosis of dementia.
We cant wait to have him back and give him the love and TLC he deserves.
My mother in law passed away on the evening of 7 December 2018 and the family were notified as soon as a crisis developed and we were looked after totally during the following hours at her bedside. We had all come to know the staff very well and this quality of care and understanding was no different from what we experienced during the whole 18 months of her stay at Okeley. No matter when we visited we never once saw anything that gave us any cause for concern and it was due to their perseverance with feeding and drinking that gave her a real quality of life for much longer than we expected. The way they all came in after she passed away and said their goodbyes showed us that it was not just a job for them. Never once did we smell the typical urine smell so common in other homes we have been in contact within the past 5 years.
Many thanks for the kind words, I will pass this on to the team.
My wife has been resident at Okeley for the past three years and during this time I have always found the staff caring and attentive to her needs. I can understand the difficulties they have in understanding many of the resident's needs, but they are always cheerful and thoughtful in their treatment. I would recommend this care home as one of the best.
I was worried about putting my lovely Dad into a care home but the care staff were excellent with my Dad encouraging him to eat his meals, washing him. The staff were always very friendly to us, his family, and we enjoyed going there to see him. But, he became very poorly and was taken to hospital. He didn't want to go but sadly passed away. We will never forget the lovely staff there.
Since my mother came to live at Okeley on the dementia unit the whole family have nothing but praise. My mother is extremely well cared for by staff who work to a very high standard. She has been settled and very happy there for the last 18 months. Thank you so much.
Thank you for those lovely words. I will feedback to the staff. We hope your mother will continue to be settled at Okeley.
My mother went to Okeley from hospital in April 2017 and she was so poorly we did not think she would see her 88th birthday in May. Not only did she have a wonderful day with family and friends but she did so well because the care and carers have been amazing. The staff at Okeley are a credit to the care system.
I am so pleased you have been happy with Mum's care at Okeley. I hope the team are able to celebrate many more birthdays to come with mum.
I have very little experience of care homes but I would not have wished for a better place for my mother to spend her last days. The premises were very comfortable and the staff helpful, considerate, courteous and sympathetic. I can not rate it too highly, Okeley Care Centre.
Thank you for sending your kind thoughts regarding the staff and the home. I am happy that we were able to help make your mother's stay here a comfortable one.
Very pleasant experience, I can tell our relative is well cared for. Staff are very friendly. The room is very cosy.
The home was very nice. The staff are lovely and my uncle is well looked after. It's very secure with codes on all the doors and lifts and it's very clean. He's in much better health now that he is here.
Mum spent 6 years in the care of Okeley Chelmsford. The best possible care and compassion was shown to mum and was very reassuring to us as a family. The building itself is ideal for people with Alzheimers/Dementia who like to wonder.
The activities provided to the clients were also suitable to their needs. The cleanliness was excellent. If we raised concerns it was taken onboard but this was a rare occasion.
My husband was very happy with his stay and we have booked again for a few months time.
In all the 3 1/2 years that you have cared for my wife, I have never had any anxieties - you have always demonstrated deep love in all circumstances. The food was always good and presentation always considerate, with no undue pressure. Bed linen was constantly clean - as were the toilet facilities and personal care. I know that my wife made many friends, often due to her knitting
This is the first care home that ticked all the boxes for respite care for my mother. Immediately, I could see it was clean, welcoming and organised but I was so pleased to see how caring and happy the staff were when dealing with the residents and service users. My mother has memory problems but she always shows if she is unhappy but she was perfectly content at this home and will be returning for further excellent care. Respite care is excellent.
Although it's an incredibly difficult time for all the family, having had to eventually admit my wife's father to a care home, we have found the facilities and staff at Okeley warm and welcoming. Dad has settled in quite quickly and had the full attention and experience of the fantastic carers. We would not hesitate to recommend Okeley to others.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Okeley Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Okeley Care Home.
Meet the Team (1)

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.
I enjoy making people happy and comfortable and creatingmemorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.
The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family
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