Excelcare Okeley Care Home

I always get a warm welcome as I go in. As a volunteer, I visit various residents on a weekly basis. The staff are willing and helpful and show care. All the residents I visit are well cared for and seem happy in their environment.

My wife suffered from dementia and the effects of Covid. The staff, over an 18-month period, gave 100% to keep her safe and secure. Having cared for her for five years, I was amazed by the humour and level of care. Day after day until, with comfort and dignity, she passed away. They are the unsung heroes.

Everyone is friendly and helpful.

With age, unfortunately, comes a decline in health, which, unfortunately, staff at Okeley could not cope with. There's no continuity of care from the regular staff, often agency covers with little understanding or compassion of a quiet gentleman. Poor record keeping, little liaising with NOK. Hospital appointments missed (heart clinic/CT scans). Food very, very poor, no nutritional value/one day (photo taken) fried fish, chicken nuggets, saveloy, veg roll, chips and mash! Unacceptable.

My nan has been at Okeley Care Home for a year or so now; it was tough for her to leave her home after all the years living there, but has settled in so well. This is due to the staff; they really do treat every resident like family. Whenever I have been there, they are also so welcoming to the resident's actual families. All I can say is thank you for making my nan so comfortable and welcome.

Great home!

My mum has settled into Okeley Care Home very well; everyone is very friendly and tries their very best. My other experience as a family member was I had to keep going over the same questions about how things were run. Some leaflets may be of help to us. Also, my mum brought her own wheelchair into the home, but I don't think there is enough to go around due to a number of occasions it is being used for another resident. Just thinking about hygiene. My mum has pull-up pants that I bring in; she doesn't walk very well to the bathroom, so I think more in the day would be good, as they are not for convenience, only accidents.

I am always impressed that despite him having only been in the home for three weeks, as soon as I enter the building, the staff know who I am and who I have come to see without me saying anything. This is true from reception to the assistant manager or the lady in accounts.

I really am so grateful and want to help ease others who have been in the same position, Okeley Care Home has my vote. Thank you team.

Thank you to all staff and management at Okeley.

The service and care that my dad recieved at the care home was superb. He was treated with the uppermost care and respect. We were continually informed of his situation and he was very happy there.

The staff were always polite, respectful, kind and helpful. The rooms and corridors were clean and well looked after and maintained. The atmosphere was calm and quiet. There was plenty of parking, access was easy and the reception large and comfortable. My questions and queries were always answered and care was taken to support me and my well being. I felt the staff made effort to get to know my father and made the effort to be understanding of his needs. A caring atmosphere was evident.

Okeley has a warm feeling, starting with the cleanliness and friendliness of staff who are very welcoming. Cannot recommend Okeley highly enough.

Okeley is an excellent care home. I would recommend it.

When visiting my family member I was very happy with the home from the cleanliness to how friendly and helpful the staff were. It was very daunting visiting the care home for the first time but we made to feel comfortable and we’re invited to join in any activities on the suites .

We visited for a couple of weeks and we could not be happier with how the stuff were treating my mother. They had a great connection with them and kept them busy with great activities and looking after them when needed. We could not be happier with the treatment here at Okeley, not to mention with the great conditions of the place always being tidy and up to scratch.

My sister in law moved in to Okeley in November 2021, we live abroad so have been unable to visit as often as we would like. The home do a regular video call so we can talk to her. We were able to come and visit this month and the home have been extremely accommodating and supportive. She has gained weight and is looking so much better than before she went to live at Okekey. Although we hadn't met the staff, we were greeted like we were daily visitors. We feel so happy returning home know she is well cared for.

My grandmother has been at Okeley since April 2022. She initially was only going for respite whilst we were on holiday, however she really enjoyed her respite stay and decided to make Okeley her home. Since being at Okeley she has made many new friends and joined in activities creating new interests. Her health and wellbeing has improved since being at Okeley and we feel this is because she has that constant support of the amazing staff. We are always greeted by the staff in a polite and welcoming manner on every visit. I would recommend Okeley to anyone looking in to care for their loved ones.

Excellent and understanding staff, helped my Mother in law with understanding and compassion from day one, the staff help to make this a home from home as well as understanding the the upheaval our family members feel, encouraging residents to engage and assimilate without being forward or pushy and ease them in at their own pace, the home is spotlessly clean and very safe and secure, the staff are always available to discuss anything and give information or support to residents family.

I would highly recommend Okeley Care home, the care they provide is person centred which is evident when visiting the home. Nothing is ever to much to ask and the staff are always welcoming plus very helpful! Thank you for all that you do keep doing a wonderful job guys it really does show to all of us who visit the home regular.