
He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)



He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)



Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.
Okeley Care Centre is registered with the Care Quality Commission for the...
Care Provided by Excelcare Okeley Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Okeley Care Home for full pricing details and T&Cs.
Contact Excelcare Okeley Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Hayley Gibbs (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (84)
Parking
- Ample free parking is available at the front of the home.
Excelcare Okeley Care Home Reviews (183)
Excelcare Okeley Care Home has a Review Score of 9.7 (9.745) out of 10, based on 62 reviews in the last 2 years.
Over all time Excelcare Okeley Care Home has 183 reviews.
Everyone is friendly and helpful.
Thank you for taking the time to review us. Your feedback is much appreciated and will be shared with the team.
With age, unfortunately, comes a decline in health, which, unfortunately, staff at Okeley could not cope with. There's no continuity of care from the regular staff, often agency covers with little understanding or compassion of a quiet gentleman. Poor record keeping, little liaising with NOK. Hospital appointments missed (heart clinic/CT scans). Food very, very poor, no nutritional value/one day (photo taken) fried fish, chicken nuggets, saveloy, veg roll, chips and mash! Unacceptable.
Thank you for taking the time to complete a review. I do apologise that your experience was not satisfactory. The care industry as a whole has experienced difficulties with regard to the recruitment of team members over the past few years, which has resulted in the use of agency team members. At...
My nan has been at Okeley Care Home for a year or so now; it was tough for her to leave her home after all the years living there, but has settled in so well. This is due to the staff; they really do treat every resident like family. Whenever I have been there, they are also so welcoming to the resident's actual families. All I can say is thank you for making my nan so comfortable and welcome.
During a recent visit to the site, myself and my friend had a meal, and it was surprisingly pleasant when factoring in other experiences with family situated in other care homes. The home always has activities going on to keep the residents engaged and entertained. The home also has an open-door approach in regard to the manager, who is always willing to help answer any questions or resolve any issues.
Great home!
Thank you for taking the time to review Okeley Care home. I am pleased you have had a good experience. I will feed this back to the team.
My mum has settled into Okeley Care Home very well; everyone is very friendly and tries their very best. My other experience as a family member was I had to keep going over the same questions about how things were run. Some leaflets may be of help to us. Also, my mum brought her own wheelchair into the home, but I don't think there is enough to go around due to a number of occasions it is being used for another resident. Just thinking about hygiene. My mum has pull-up pants that I bring in; she doesn't walk very well to the bathroom, so I think more in the day would be good, as they are not for convenience, only accidents.
I am always impressed that despite him having only been in the home for three weeks, as soon as I enter the building, the staff know who I am and who I have come to see without me saying anything. This is true from reception to the assistant manager or the lady in accounts.
Thank you for your valuable feedback; it's good news you have had a meaningful experience with the team. We take great pride in our work, and your feedback has demonstrated this; we appreciate you letting us know.
The care staff have been fantastic, so caring, always having time for the residents, I get regular calls from senior staff to inform me of how my nan has been settling in.
I really am so grateful and want to help ease others who have been in the same position, Okeley Care Home has my vote. Thank you team.
Thank you to all staff and management at Okeley.
Thank you for taking the time to review us. Your kind words will be shared with the Okeley team.
The service and care that my dad recieved at the care home was superb. He was treated with the uppermost care and respect. We were continually informed of his situation and he was very happy there.
The staff were always polite, respectful, kind and helpful. The rooms and corridors were clean and well looked after and maintained. The atmosphere was calm and quiet. There was plenty of parking, access was easy and the reception large and comfortable. My questions and queries were always answered and care was taken to support me and my well being. I felt the staff made effort to get to know my father and made the effort to be understanding of his needs. A caring atmosphere was evident.
Okeley has a warm feeling, starting with the cleanliness and friendliness of staff who are very welcoming. Cannot recommend Okeley highly enough.
Thank you for taking the time to review us your feedback is important to us.
Okeley is an excellent care home. I would recommend it.
Thank you for taking the time to leave a 5* review. it is very much appreciated.
When visiting my family member I was very happy with the home from the cleanliness to how friendly and helpful the staff were. It was very daunting visiting the care home for the first time but we made to feel comfortable and we’re invited to join in any activities on the suites .
Thank you for taking the time to give us your 5 star review. This will be shared with the team.
We visited for a couple of weeks and we could not be happier with how the stuff were treating my mother. They had a great connection with them and kept them busy with great activities and looking after them when needed. We could not be happier with the treatment here at Okeley, not to mention with the great conditions of the place always being tidy and up to scratch.
Thank you for taking the time to share your 5 star review.
My sister in law moved in to Okeley in November 2021, we live abroad so have been unable to visit as often as we would like. The home do a regular video call so we can talk to her. We were able to come and visit this month and the home have been extremely accommodating and supportive. She has gained weight and is looking so much better than before she went to live at Okekey. Although we hadn't met the staff, we were greeted like we were daily visitors. We feel so happy returning home know she is well cared for.
Thank you for taking the time to share your 5* review - its much appreciated.
My grandmother has been at Okeley since April 2022. She initially was only going for respite whilst we were on holiday, however she really enjoyed her respite stay and decided to make Okeley her home. Since being at Okeley she has made many new friends and joined in activities creating new interests. Her health and wellbeing has improved since being at Okeley and we feel this is because she has that constant support of the amazing staff. We are always greeted by the staff in a polite and welcoming manner on every visit. I would recommend Okeley to anyone looking in to care for their loved ones.
Once again thank you from the Okeley Team.
Excellent and understanding staff, helped my Mother in law with understanding and compassion from day one, the staff help to make this a home from home as well as understanding the the upheaval our family members feel, encouraging residents to engage and assimilate without being forward or pushy and ease them in at their own pace, the home is spotlessly clean and very safe and secure, the staff are always available to discuss anything and give information or support to residents family.
Thank you for taking the time to share such a positive review. Were glad you are enjoying a good experience and feel welcomed.
I would highly recommend Okeley Care home, the care they provide is person centred which is evident when visiting the home. Nothing is ever to much to ask and the staff are always welcoming plus very helpful! Thank you for all that you do keep doing a wonderful job guys it really does show to all of us who visit the home regular.
Thank you for taking the time to share such a positive review. Were glad you are enjoying a good experience and feel welcomed.
It was very lovely and good, very clean and well.
Thank you for taking the time to review us, your feed back is important to us to help to continue to improve the service we provide.
Staff are always friendly and helpful. The building and surrounding grounds are well maintained, my friend who lives in talks about the good food and entertainment.
Thank you for taking the time to review us. I am pleased you have both had a positive experience.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Okeley Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Okeley Care Home.
Meet the Team (1)

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.
I enjoy making people happy and comfortable and creatingmemorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.
The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family
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