Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
Review Us
9.7 149 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices
Show Okeley Care Home on the Map

Care Provided by Okeley Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: £1550 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1700

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements.

Contact Okeley Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Okeley Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hayley Gibbs (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Parking

  • Ample free parking is available at the front of the home.

Okeley Care Home Reviews (149)

9.7

Okeley Care Home has a Review Score of 9.7 (9.701) out of 10, based on 38 reviews in the last 2 years.
Over all time Okeley Care Home has 149 reviews.

Overall Experience
  • 115
  • 31
  • 2
  • 1
  • 0
Date Published
  • 149
  • 6
  • 23
  • 38
  • 111
Reviewer Connection to Okeley Care Home
  • 54
  • 24
  • 14
  • 8
  • 7
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 149, showing 81-100
Review from Sarah F (Daughter of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident at Okeley Care Home for the final two and a half years of his life. He had Lewy Body dementia and changed significantly over that time. He always received the best care and the staff were fantastic at supporting him and our family and responding to changes in his condition in a
prompt manner. I have great memories of walking with him in the gardens, enjoying a coffee in reception and attending musical activities. He was always treated with dignity and respect. My Dad stayed at the care home for end of life care and passed away peacefully in the familiar and comfortable surroundings. We are hugely grateful for the care he received in his final years.
Reply from Hayley Gibbs, Home Manager at Okeley Care HomeThank you Sarah for your kind words. All feedback is important to us to help us continue to improve the service we provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen M (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Okeley are caring and work hard; they are very aware of residents’ anxieties, so if they notice anything that is making my Mum upset they will know how to sort it out. They are proactive and friendly and whilst I haven’t been able to visit during the past year in the way I could before
the lockdown it’s been of great comfort to know how much the staff provide the affection and attention Mum requires.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire A (Granddaughter of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like say that in these difficult times with Covid-19. It has been really hard not to be able to see my Nan. But what the care home has been doing has really been great. I have been having regular FaceTime calls with my Nan and this makes me so happy and just lifts my day in these difficult
times, just by seeing her and be able to talk and catch up with her. I think this is great and she gets to tell all about what they have been doing in the care home. I also follow the care home on Facebook and love seeing the pictures of all and the different activities they do on a day to day basis. I would highly recommend this care home, my Nan is so happy there and this is great to see. I would like to thank all the staff and management team, for doing a great job caring for my Nan and I can’t wait to visit her, but I know she is in safe hands. Thanks again, you are angels in my eyes.
Reply from Hayley Gibbs, Home Manager at Okeley Care HomeThank you for your feedback and kind words Claire, it is important to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa J (Relative of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care to be of an exceptional standard. The way my family member has been cared for is incredible. All the staff have been fantastic during trying times and I found the transition from one manager to another did not impact on my relative's needs or care. This was a concern we had due
to not being able to enter during the Covid pandemic, however, with many phone calls, video calls and updates care and the transition has been well handled and seamless. Cannot recommend highly enough and thank all the staff for the time and effort they have put in over the past year.
Reply from Hayley Gibbs, Home Manager at Okeley Care HomeThank you for your feedback and kind words, Lisa, it is important to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire J (Daughter of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I continue to be extremely impressed with the staff and management of Okeley Care Home, especially throughout the last 12 months during the pandemic. The care that my father has received seems to be excellent. Whenever I contact the home, I am always welcomed with a friendly voice. They always have
time for me. The Home Manager has an open-door policy and this has definitely been used (virtually now of course). I can email her and I get a detailed response within hours. She makes a point of getting to know the residents, which I find invaluable and makes me feel that the residents are not just a number, they really matter. The care on the unit is excellent too and the Senior Carers keep in touch with the family on a regular basis. They all have taken the time to get to know my Father and are able to promote independence, whilst assisting when needed.
It was our good fortune to secure a place at Okeley for my Father. I would definitely recommend the home.
Reply from Hayley Gibbs, Home Manager at Okeley Care HomeGood Afternoon Claire, thank you for taking the time to review us and your thoughts and comments are very valuable to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet A (Daughter of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Okeley and staff have an excellent standard in every way. During COVID restrictions some activities have been interrupted, however, in the normal course of daily life the activities are varied, interesting and excellent in every way. Every tenant is treated with kindness, dignity and utmost respect.
As visitors, our family received warm hospitality and welcome. During Mum's last days sensitive, loving and gentle care became evident and as her time drew near to leave this earth our family were cared for too. So grateful.
Reply from Hayley Gibbs, Manager at Okeley Care HomeThank you for your feedback, this is extremely important to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G B (Son of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very well presented and clean. The staff overall are very good and caring. The food although good could be more varied to suit individual tastes, especially puddings. Residents enjoyed being served fresh fruit after a meal rather than helping themselves to it, which they don't. Laundry and
personal possessions are hard to keep track of as residents wander into each other's rooms. Given the option, we would have changed 'good' to 'very good'.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rita T (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been well supported since my mother's admission into Okeley sixteen months ago. She has always been treated with respect and helped maintain her dignity. When problems arose, the management was always approachable to help get things back on track. During these uncertain times, priorities have
always been given to keeping residents as safe as possible. Given sufficient staffing, the residents can be kept occupied. The current situation has been testing for all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although this is a very stressful time for and "the first time it's happened" to our family and many others, all at Okeley seem to understand that and always seem to have or make time to talk, reassure and support me when I visit (although that's not been possible lately). This general caring attitude
reassures me my mum is looked after well and rather than highlight specifics I'd say the home always feels safe and caring place for my mum to be when I've visited. I have been surprised how many of the staff know her by name without having to resort to looking at paperwork.
Reply from Shoenagh Mackay, Manager at Okeley Care HomeThank you for your lovely feedback. We love seeing your Mum smile and laugh.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger S (Son of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Okeley team pulled out all the stops to celebrate my mother’s 102nd birthday in style but ensuring that all the Covid-19 restrictions were strictly observed.
The way Okeley treated my mother over this celebration shows how much they care for all the residents and we appreciated it very much. My
mother has only been at Okeley for four months but yet they treated her as if she had been a resident for many years. We constantly mention to all those who ask after my mother’s welfare of the very genuine care and attention which she receives from the staff at Okeley.
Reply from Shoenagh Mackay, Manager at Okeley Care HomeWe had such a special day and proud to share it with her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Son-in-law of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and senior staff run a well-organised care home. They are always looking for staff, in my opinion, stops me from marking higher.
The activities and entertainment are excellent and a credit to the home.
Food and drink in the dining rooms are excellent but let down by the staff when eating
or drinking in the room. The home has come along way with improvements within the last 6-9 months, which is a credit to the management.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy W (Sister of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In lockdown, I wished to bring my sister a gift for her birthday in 3 days' time. I wanted to make sure a card, present, and cake would be there on her birthday. I was very warmly greeted by the Manager and receptionist outside the home in the car park. They assured me she was ok and no need for me
to pay for a cake as every resident in the house was given a cake. They talked about her warmly. I felt quite pleased she was in their care and safe hands. Thank you.
Reply from Shoenagh Mackay, Manager at Okeley Care HomeWe are delighted she had a good birthday. We try to ensure nothing is too much trouble. Much love to you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K J (Daughter of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for their continued hard and caring work they do. They always have a smile on their faces and nothing is too much trouble for them. It takes a certain kind of person to do this kind of work and you have certainly found them at Okeley. I have seen such a difference in
my Mum since she has been there.
Reply from Shoenagh Mackay, Manager at Okeley Care HomeThank you so much and for all your treats and special postcards of love. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Delphine H (Daughter of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Okeley since February 2020 and settled in very quickly. She was very happy with her decision to move. Then came lockdown which unsettled her and seemed to progress her dementia, making her agitated and confused. The staff are going over and above the extra mile to help Mum through
this dark stage in her life. They facilitate visits while keeping within the bounds of social distancing and this makes such a positive difference to Mum's life. The staff are doing their utmost to provide social activities for the residents in the absence of outside entertainers. I see them as extended family and know Mum is in good hands. When I have struggled to understand the changes in my mum, the staff are always there for me too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael S (Son of Resident) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been at Okeley Care home since January 2020 but the only comment I can make is fantastic. That applies to the staff and facilities.
Reply from Shoenagh Mackay, Manager at Okeley Care HomeWe are delighted to support, care and love our Residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion S (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to use this post to thank the staff at Okeley on my mothers unit who I know have been working very hard to care for my mother and I know she is safe and very happy. Okeley is a first-class home and can’t thank the staff enough who are always cheerful, happy and dedicated to residents health
and welfare. I have been given updates on my mothers care regularly which is very comforting in these extremely anxious times. Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Daughter of Resident) published on 9 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During this very worrying time, every staff member has gone well beyond what they should be expected to do for their residents. We have been constantly kept informed of every step that has been made to keep everyone safe and their well-being catered for. My family can never really express enough our
gratitude to them all and their families.
Reply from Shoenagh Mackay, Manager at Okeley Care HomeThank you, we did our best to keep up to date and keep smiling.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah W (Daughter of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my parents have resided at Okeley. My father had been there for the last two and a half years before he passed away recently, and we can do nothing but praise the care and concern all the staff have shown him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B T (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were great when my father was dying.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G J (Friend of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, nicely decorated and clean. Very peaceful and the staff are caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Okeley Care Home is calculated as follows: ( (334 Excellents x 5) + (101 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 451 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Okeley Care Home to verify any information. View our terms and conditions. Okeley Care Home has an Enhanced Service - more info.