Excelcare Okeley Care Home

The home is very well presented and clean. The staff overall are very good and caring. The food although good could be more varied to suit individual tastes, especially puddings. Residents enjoyed being served fresh fruit after a meal rather than helping themselves to it, which they don't. Laundry and personal possessions are hard to keep track of as residents wander into each other's rooms. Given the option, we would have changed 'good' to 'very good'.

We have been well supported since my mother's admission into Okeley sixteen months ago. She has always been treated with respect and helped maintain her dignity. When problems arose, the management was always approachable to help get things back on track. During these uncertain times, priorities have always been given to keeping residents as safe as possible. Given sufficient staffing, the residents can be kept occupied. The current situation has been testing for all.

Although this is a very stressful time for and "the first time it's happened" to our family and many others, all at Okeley seem to understand that and always seem to have or make time to talk, reassure and support me when I visit (although that's not been possible lately). This general caring attitude reassures me my mum is looked after well and rather than highlight specifics I'd say the home always feels safe and caring place for my mum to be when I've visited. I have been surprised how many of the staff know her by name without having to resort to looking at paperwork.

The way Okeley treated my mother over this celebration shows how much they care for all the residents and we appreciated it very much. My mother has only been at Okeley for four months but yet they treated her as if she had been a resident for many years. We constantly mention to all those who ask after my mother’s welfare of the very genuine care and attention which she receives from the staff at Okeley.

Food and drink in the dining rooms are excellent but let down by the staff when eating or drinking in the room. The home has come along way with improvements within the last 6-9 months, which is a credit to the management.

In lockdown, I wished to bring my sister a gift for her birthday in 3 days' time. I wanted to make sure a card, present, and cake would be there on her birthday. I was very warmly greeted by the Manager and receptionist outside the home in the car park. They assured me she was ok and no need for me to pay for a cake as every resident in the house was given a cake. They talked about her warmly. I felt quite pleased she was in their care and safe hands. Thank you.

I cannot thank the staff enough for their continued hard and caring work they do. They always have a smile on their faces and nothing is too much trouble for them. It takes a certain kind of person to do this kind of work and you have certainly found them at Okeley. I have seen such a difference in my Mum since she has been there.

My mother has been in Okeley since February 2020 and settled in very quickly. She was very happy with her decision to move. Then came lockdown which unsettled her and seemed to progress her dementia, making her agitated and confused. The staff are going over and above the extra mile to help Mum through this dark stage in her life. They facilitate visits while keeping within the bounds of social distancing and this makes such a positive difference to Mum's life. The staff are doing their utmost to provide social activities for the residents in the absence of outside entertainers. I see them as extended family and know Mum is in good hands. When I have struggled to understand the changes in my mum, the staff are always there for me too.

Mum has only been at Okeley Care home since January 2020 but the only comment I can make is fantastic. That applies to the staff and facilities.

I would like to use this post to thank the staff at Okeley on my mothers unit who I know have been working very hard to care for my mother and I know she is safe and very happy. Okeley is a first-class home and can’t thank the staff enough who are always cheerful, happy and dedicated to residents health and welfare. I have been given updates on my mothers care regularly which is very comforting in these extremely anxious times. Thank you all.

During this very worrying time, every staff member has gone well beyond what they should be expected to do for their residents. We have been constantly kept informed of every step that has been made to keep everyone safe and their well-being catered for. My family can never really express enough our gratitude to them all and their families.

Both my parents have resided at Okeley. My father had been there for the last two and a half years before he passed away recently, and we can do nothing but praise the care and concern all the staff have shown him.

The staff were great when my father was dying.

Lovely staff, nicely decorated and clean. Very peaceful and the staff are caring.

The staff are very accommodating. The care being given to my mother is excellent. I can live in another country and be at peace, knowing my mother is being cared for.

My mother has been a resident for almost two years and during this time has been treated with care as an individual and with dignity. Sadly Mum has just passed away and during this time nothing was too much trouble for the staff. Mum's care was excellent and I cannot praise them too much.

Thank you.

I couldn't recommend them enough.

Fabulous care home, lovely staff.

Always seemed well-cared for and comfortable. Always encouraged to join in activities. Always offered a choice of meals, kept as independent as possible.