Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
Review Us
9.7 144 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices
Show Okeley Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: £1550 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1700

The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.

These prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Gibbs (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Parking

  • Ample free parking is available at the front of the home.

Okeley Care Home Reviews (144)

9.7

Okeley Care Home has a Review Score of 9.7 (9.702) out of 10, based on 39 reviews in the last 2 years.
Over all time Okeley Care Home has 144 reviews.

Overall Experience
  • 111
  • 30
  • 2
  • 1
  • 0
Date Published
  • 144
  • 11
  • 21
  • 39
  • 105
Reviewer Connection to Okeley Care Home
  • 53
  • 23
  • 14
  • 7
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 144, showing 121-140
Review from Kieran G (Nephew of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very homely place. Staff are friendly and run a very good show.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen M (Sister of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is excellent in every way and I am extremely delighted with the care my brother receives from all the staff and also, I travel from Ireland and we are always made to feel very welcome.
My brother has been here 2 years and he was at death's door when he came in and he has made extraordinary
strides since.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Niece of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is such a lovely home from home for residents. Everyone is so friendly and kind. All staff are fantastic with the residents and great with visitors. We got such a warm welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marta C (Daughter-in-law of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy that dad is very happy and well taken care of in Okeley Care Centre.
We often visit dad and during our visits, staff have always been lovely and welcoming.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah L (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is so much happier and healthier for being in Okeley Care Centre. He has made friends with staff and residents. He is always in such high spirits and is so well looked after.
Also, the food is so nice, we often join dad for Sunday Lunch and it's like home from home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darren M (Nephew of Resident) published on 11 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great environment for my uncle and he loves the music there. I would recommend it to anyone thinking of a care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N C (Son of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care of my dad was overall generally very good. There were a couple of incidents which were unfortunate and were well documented at the time. As a family, we all thought the staff were brilliant are dedicated.
A shame there is a large turnover of staff as good people left. I certainly felt comfortable
to sit and stay there visiting as long as I liked. Always a friendly atmosphere. They all deserve a pay rise.
Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you. Our thoughts are with you all much love to the family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter (Son of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff of Okeley have gone out of their way to request that the hospital transfer my father back to Okeley where he can spend his last days with his “family”. This latest gesture reinforces the wonderful support and caring that they have provided to both him and our family over the
last two years. I would have no hesitation in recommending Okeley Care Centre to any family looking for excellent care for a parent or family member with a diagnosis of dementia.
Reply from Shoenagh Mackay, Manager at Okeley Care Home

We cant wait to have him back and give him the love and TLC he deserves.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edward H (Son-in-law of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law passed away on the evening of 7 December 2018 and the family were notified as soon as a crisis developed and we were looked after totally during the following hours at her bedside. We had all come to know the staff very well and this quality of care and understanding was no different
from what we experienced during the whole 18 months of her stay at Okeley. No matter when we visited we never once saw anything that gave us any cause for concern and it was due to their perseverance with feeding and drinking that gave her a real quality of life for much longer than we expected. The way they all came in after she passed away and said their goodbyes showed us that it was not just a job for them. Never once did we smell the typical urine smell so common in other homes we have been in contact within the past 5 years.
Reply from Shoenagh Mackay, Manager at Okeley Care Home

It is an honour and a privilege to support and care for one our Residence in their final hours.
Many thanks for the kind words, I will pass this on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian M (Husband of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been resident at Okeley for the past three years and during this time I have always found the staff caring and attentive to her needs. I can understand the difficulties they have in understanding many of the resident's needs, but they are always cheerful and thoughtful in their treatment.
I would recommend this care home as one of the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy J (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried about putting my lovely Dad into a care home but the care staff were excellent with my Dad encouraging him to eat his meals, washing him. The staff were always very friendly to us, his family, and we enjoyed going there to see him. But, he became very poorly and was taken to hospital.
He didn't want to go but sadly passed away. We will never forget the lovely staff there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane A (Daughter of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came to live at Okeley on the dementia unit the whole family have nothing but praise. My mother is extremely well cared for by staff who work to a very high standard. She has been settled and very happy there for the last 18 months. Thank you so much.
Reply from Beverley Brown, Home Manager at Okeley Care Home

Thank you for those lovely words. I will feedback to the staff. We hope your mother will continue to be settled at Okeley.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ursula H (Daughter of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Okeley from hospital in April 2017 and she was so poorly we did not think she would see her 88th birthday in May. Not only did she have a wonderful day with family and friends but she did so well because the care and carers have been amazing. The staff at Okeley are a credit to the
care system.
Reply from Beverley Brown, Home Manager at Okeley Care Home

I am so pleased you have been happy with Mum's care at Okeley. I hope the team are able to celebrate many more birthdays to come with mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter M (Son of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have very little experience of care homes but I would not have wished for a better place for my mother to spend her last days. The premises were very comfortable and the staff helpful, considerate, courteous and sympathetic. I can not rate it too highly, Okeley Care Centre.
Reply from Beverley Brown, Home Manager at Okeley Care Home

Thank you for sending your kind thoughts regarding the staff and the home. I am happy that we were able to help make your mother's stay here a comfortable one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ellie G (Niece of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant experience, I can tell our relative is well cared for. Staff are very friendly. The room is very cosy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Nephew of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was very nice. The staff are lovely and my uncle is well looked after. It's very secure with codes on all the doors and lifts and it's very clean. He's in much better health now that he is here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P O (Son of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum spent 6 years in the care of Okeley Chelmsford. The best possible care and compassion was shown to mum and was very reassuring to us as a family. The building itself is ideal for people with Alzheimers/Dementia who like to wonder.


The activities provided to the clients were also suitable to

their needs. The cleanliness was excellent. If we raised concerns it was taken onboard but this was a rare occasion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Molly-Ann M (Wife of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was very happy with his stay and we have booked again for a few months time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoffrey N (Wife of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In all the 3 1/2 years that you have cared for my wife, I have never had any anxieties - you have always demonstrated deep love in all circumstances. The food was always good and presentation always considerate, with no undue pressure. Bed linen was constantly clean - as were the toilet facilities and
personal care. I know that my wife made many friends, often due to her knitting
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Daughter of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first care home that ticked all the boxes for respite care for my mother. Immediately, I could see it was clean, welcoming and organised but I was so pleased to see how caring and happy the staff were when dealing with the residents and service users. My mother has memory problems but she
always shows if she is unhappy but she was perfectly content at this home and will be returning for further excellent care. Respite care is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Okeley Care Home is calculated as follows: ( (344 Excellents x 5) + (102 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 463 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Okeley Care Home to verify any information. View our terms and conditions. Okeley Care Home has an Enhanced Service - more info.