
He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)



He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)



Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.
Okeley Care Centre is registered with the Care Quality Commission for the...
Care Provided by Excelcare Okeley Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Okeley Care Home for full pricing details and T&Cs.
Contact Excelcare Okeley Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Hayley Gibbs (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (84)
Parking
- Ample free parking is available at the front of the home.
Excelcare Okeley Care Home Reviews (183)
Excelcare Okeley Care Home has a Review Score of 9.7 (9.745) out of 10, based on 62 reviews in the last 2 years.
Over all time Excelcare Okeley Care Home has 183 reviews.
I was invited to a friends 100th birthday. Fantastic party, entertainment and food. Staff patient and attentive. Many thanks to Okeley Care Home.
Thank you for taking the time to review us and letting us know your experience at Okeley was good.
I couldn't fault anything about this amazing care home and the staff that run it. Friendly and very helpful. My mum is in safe hands.
Thank you Michelle for taking the time to review us. All feedback is very important to us to help us to continue to improve the service we provide, I am pleased you and mum are having a good experience.
More than happy with the care my mum receives here she is treated with dignity and seems very happy in her own little world. Staff constantly keep me informed of everything which I really appreciate as I can't always get to come in because of work shifts.
Thank you for taking the time to review us. All feed back is important to us to help us to continue to improve the service we provide.
Very well managed and Mother-in-law very well cared for.
Thank you Ernie for taking the time to review us. I am pleased you are happy with the experience so far.
Went above and beyond for my great aunts 100th birthday, everyone is so lovely. The home is always clean and inviting my aunt is well looked after. The food is lovely, lots for residents to do, which made the transition very comfortable. Feel so much happier and safe that my aunt is well looked after and happy and safe, all her needs are met.
Thank you Gemma for taking the time to review us. All feedback is very important to us to help us continue to improve the service we provide. The birthday party was a good one i am pleased all enjoyed.
My mother is very happy there, as am I.
The staff are very friendly and professional.
Thank you for taking the time to review us; your input is important to us to help us continually improve our service.
My mum (with dementia) has been at Okeley Care Home for over 2 years. She says that she can’t imagine there is anywhere better to be. She says there are lots of people to chat to and they always have a laugh! I’m delighted with how they care for mum - and have done brilliantly during Covid. They genuinely care.
Good Afternoon Shona, thank you for taking the time to review our service; your thoughts and mums thoughts are important to us to help continue to improve the service we provide.
When entering the home it was clean and tidy and the staff were friendly and helpful. My friend was nervous but the staff made her feel very welcome. Will happily go and visit again when the weather is good and sit in their beautiful garden.
Thank you for taking the time to leave your positive review; every comment is important to us.
Lovely care home. Staff are always friendly and happy to help. Always smells clean.
Thank you for taking the time to review us. Your review reaffirms the hard work the staff put in every day.
As a relative, the staff have helped me arrange calls and visits, through all of which, I have felt safe and secure that all procedures in place were keeping everyone safe in the current climate.
The super care team will always take your call for an update and get in touch with you if they feel you can help. It genuinely feels like such a caring and protective environment.
This is simply a heartfelt thank you to everyone for all you do.
Thank you, Amanda, for your positive feedback and kind words; the team's hard work and dedication paid off. Everyone's personal experience is our priority.
Massive thank you to all staff for working through such an unprecedented time caring for the ones we love and putting them first. Staff are always welcoming and happy to see you, my friend is always turned out just the way he would want. Smart clothes, clean-shaven we even get to have a shandy together which the staff organise. Thank you all for being truly amazing.
Thank you for your positive reviews; your feedback is important to us to help us to continue to improve.
My mother moved into her new home at Okeley in October 2017 and peacefully passed away there in March of this year. During her time there she was looked after with the greatest of care by the dedicated, professional, caring and loving staff. Not only did they look after her but they always made the whole family feel very welcome when we visited. There was always a coffee and a chat and they were always there to offer advice or words of encouragement if we were at all worried about mum's health. Mum called the staff, 'the children' and really believed she was with her family. Covid was a trial but every possible action was put into place to keep everyone safe. I will always be so very thankful to everyone for mum's happy years at Okeley.
Thank you for your kind words, it means a lot to the team.
A lovely care home, a real improvement in the last 6 months. Activities have really improved our families get to experience so many different activities. The home manager and deputy manager are always available for any support or advice needed. Such a lovely welcoming home. Home-cooked meals and cakes. Would definitely recommend Okeley for anyone looking for a care home.
Thank you for the positive review and kind words, it means a great deal to the team.
My mum has been a resident for over two years. I cannot fault Okeley Care Home, the staff work so hard and are a huge support for residents and their families. The past year, the staff have gone above and beyond keeping residents safe the best they could. It's been great to see the Facebook page and all the pictures of residents enjoying all the groups.
Thank you for taking your time to leave us a wonderful review. We are grateful for your kind words our staff are happy to read and reaffirms the hard work we put in every day. We look forward to seeing you again soon.
My Dad was a resident at Okeley Care Home for the final two and a half years of his life. He had Lewy Body dementia and changed significantly over that time. He always received the best care and the staff were fantastic at supporting him and our family and responding to changes in his condition in a prompt manner. I have great memories of walking with him in the gardens, enjoying a coffee in reception and attending musical activities. He was always treated with dignity and respect. My Dad stayed at the care home for end of life care and passed away peacefully in the familiar and comfortable surroundings. We are hugely grateful for the care he received in his final years.
Thank you Sarah for your kind words. All feedback is important to us to help us continue to improve the service we provide.
The staff at Okeley are caring and work hard; they are very aware of residents’ anxieties, so if they notice anything that is making my Mum upset they will know how to sort it out. They are proactive and friendly and whilst I haven’t been able to visit during the past year in the way I could before the lockdown it’s been of great comfort to know how much the staff provide the affection and attention Mum requires.
I have found the care to be of an exceptional standard. The way my family member has been cared for is incredible. All the staff have been fantastic during trying times and I found the transition from one manager to another did not impact on my relative's needs or care. This was a concern we had due to not being able to enter during the Covid pandemic, however, with many phone calls, video calls and updates care and the transition has been well handled and seamless. Cannot recommend highly enough and thank all the staff for the time and effort they have put in over the past year.
Thank you for your feedback and kind words, Lisa, it is important to us.
I would just like say that in these difficult times with Covid-19. It has been really hard not to be able to see my Nan. But what the care home has been doing has really been great. I have been having regular FaceTime calls with my Nan and this makes me so happy and just lifts my day in these difficult times, just by seeing her and be able to talk and catch up with her. I think this is great and she gets to tell all about what they have been doing in the care home. I also follow the care home on Facebook and love seeing the pictures of all and the different activities they do on a day to day basis. I would highly recommend this care home, my Nan is so happy there and this is great to see. I would like to thank all the staff and management team, for doing a great job caring for my Nan and I can’t wait to visit her, but I know she is in safe hands. Thanks again, you are angels in my eyes.
Thank you for your feedback and kind words Claire, it is important to us.
It was our good fortune to secure a place at Okeley for my Father. I would definitely recommend the home.
Good Afternoon Claire, thank you for taking the time to review us and your thoughts and comments are very valuable to us.
Okeley and staff have an excellent standard in every way. During COVID restrictions some activities have been interrupted, however, in the normal course of daily life the activities are varied, interesting and excellent in every way. Every tenant is treated with kindness, dignity and utmost respect. As visitors, our family received warm hospitality and welcome. During Mum's last days sensitive, loving and gentle care became evident and as her time drew near to leave this earth our family were cared for too. So grateful.
Thank you for your feedback, this is extremely important to us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Okeley Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Okeley Care Home.
Meet the Team (1)

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.
I enjoy making people happy and comfortable and creatingmemorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.
The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family
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