
He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)



He always received the best care and the staff were fantastic at supporting him and our familySarah F(Daughter of Resident/Service User)



Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.
Okeley Care Centre is registered with the Care Quality Commission for the...
Care Provided by Excelcare Okeley Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing costs include costs for Funded Nursing Care (FNC) which will be refunded if it is granted by Essex Continuing Health Care. FNC is currently £235.88. Fee may increase with complex cases.
The price(s) shown are provided by the care home. Contact Excelcare Okeley Care Home for full pricing details and T&Cs.
Contact Excelcare Okeley Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Hayley Gibbs (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (84)
Parking
- Ample free parking is available at the front of the home.
Excelcare Okeley Care Home Reviews (183)
Excelcare Okeley Care Home has a Review Score of 9.7 (9.745) out of 10, based on 62 reviews in the last 2 years.
Over all time Excelcare Okeley Care Home has 183 reviews.
I stayed here for eleven nights after leaving hospital. I was very comfortable and the staff service was excellent in particular the medication man.
Thank you for taking the time to review us, all feed back is extremely important to us to help us to know what we do well and what we can improve. I am please you enjoyed your stay with us. you are always welcome.
The lady on reception gave exemplary assistance and exceeded my expectations.
I visited my sister-in-law from Bristol whenever visiting my brother. She was always well cared for. The home was very welcoming and the staff very kind. The home was always very clean which was a bonus as I am aware it's not always about how the home 'looks' but how the residents are cared for. My sister-in-law was well cared for, kept safe and happy. I have now retired from Nursing and would have no hesitation in being a resident myself or recommending loved ones. Thank you to all staff at Okeley for treating my sister-in-law with dignity and respect. Also for supporting my brother on his visits.
Thank you for your 5-star feedback and taking the time to review us, all feedback is gratefully received. I will share your kind words with the team.
Lovely building, and welcoming staff who will always try their best to assist in any given circumstance. Good activities where residents can enjoy themselves and relatives can see photos on the home's social media account. This means a lot when the resident's life prior to the home was a fairly inactive one. Nice rooms, although a little small, but redecoration has been promised which would be lovely. Great staff and carers.
Thank you for taking the time to review us and share your feedback. Continued feedback is important to us to enable us to provide the best possible service.
My father-in-law came to Okeley for respite one week a month for 6 months. He was a very difficult resident due to losing his sight and becoming very confused but all the care staff were lovely with him and tried to make him feel at home and at ease. He was assisted with feeding at mealtimes and never felt it was too much bother. Unfortunately he passed away in November due to decline in health and the care home was lovely and so supportive. If he hadn’t passed away we would have had no worries about him continuing his respite there. Thank you to everyone who cared for him.
Thank you for taking the time to review us, your feedback is greatly appreciated and important to us to enable us to provide a better service, I am pleased you had a 5-star experience.
My sister-in-law had been living in Okeley care home for the last three years. When I found out she was moving into this care home I was so happy because of who the manager is there and the standard of care that would mean for the care given to her. I knew she would be very well looked after. I would also like to say that the care also extended to my brother being welcomed on his visits too. The manager always creates a family feel to her care home which filters through to the staff. My sister-in-law had three happy years at Okeley and the staff were very kind and all her personal needs attended to. I am happy to recommend Okeley Care Home. Thank you so much to everyone there.
Thank you, for taking the time to review us and share your positive experience at Okeley.
The home is spotlessly clean and all staff are lovely.
I couldn’t rate them highly enough!
Thank you for taking the time to leave us your 5 star review, all feed back is important to us.
Home is very clean. Staff are caring and compassionate. My nan has been in Okeley since December and she is always so happy. She enjoys participating in the activities and loves the food. Very welcoming atmosphere.
Thank you for taking the time to share your five-star review, your feedback is important to us.
We learnt about Okeley from a friend whose husband is a resident here and is very happy. We've always heard very positive things about Okeley. All our enquiries have been dealt with brilliantly and we ended up moving Mum in after an emergency hospital admission following a fall. Everyone is wonderful with Mum, she is very well cared for. Everyone is very supportive of us as a family too, answering our questions and helping us learn new routines. Okeley is a lovely environment which we would highly recommend.
Thank you for taking the time to review our services.
The care staff took the time to get to know my nan from the start and my worries were eased quickly, she always looks clean and smart (as she has always been). I feel that the staff support her dementia with such individuality, it is so calming to know my nan is happy and safe.
I often stay for lunch with my nan and the food has been great, the Sunday roast is her favourite, all the trimmings.
Thank you Okeley, you all do an amazing job.
Thank you for taking the time to review us, your feedback is valuable to us.
Mum moved into Okeley and the staff have been fantastic at helping her settle. The staff keep us up to date with any changes and are always on hand to answer our questions. The food is nutritious and the activities are a nice range for all to join in.
Thank you for taking the time to leave us a 5* review. We're pleased that you are satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
The facilities are kept clean, and the care and support are really good. It is definitely worth the money.
Thank you for taking the time to review us, your feedback is valued and supports us to continue to improve.
The reception area is very bright, and we always received a warm welcome from the staff. The care staff were also friendly and empathetic and helped Mum settle in quickly.
Thank you so much for taking the time to review us and leave us feedback.
Okeley Care Home has provided Dad with a stable, caring and professional environment. After the initial upset of Dad beginning his stay, we were happy and confident that his needs were met and that he would be safe and in time, happy. The staff have been amazing throughout.
Thank you for taking the time to send us your valuable feedback, I will ensure this is shared with the team.
Both my dad and his sister have been in Okeley Care Home for over 12 months now and I have absolutely no doubt they are in the right place. Many of the staff have gone above and beyond to provide exceptional care, to get to know them and their needs, and to meet those needs as best they can with the resources and time they have.
The home - from the reception, to the residents' lounges, dining areas and bedrooms - is well decorated and maintained to create a welcoming space, and outdoor spaces provide further areas where residents can enjoy activities or visits.
Having had some negative experiences with other care homes, my family has always found management at Okeley to be approachable, available and helpful, and the dedication of the staff often astounds us.
As both my family members approach end of life, my family cannot thank the staff at Okeley enough. They represent the best of healthcare professionals and I hope Excelcare reward them highly for their work.
Thank you for taking the time to send us your kind words and valuable feedback, I will pass this on to our team.
Okeley Home has an impressively bright and airy environment with several outdoor spaces. The staff are invariably approachable and always ready to help. The quality of care provided is extremely good and always carried out with good humour and grace. My mother-in-law has settled in extremely well and has gained weight and is looking really healthy, happy and content. I can not praise the staff enough for the loving care that they provide.
Thank you for taking the time to send us your valuable feedback, we are delighted that you are happy with the service.
I would highly recommend Okeley Care Home for anyone requiring genuine and excellent support for their loved one. My mother with Alzheimer's has been a resident since February 2023 and has been looked after really well in all aspects. She has settled in really well due to the care and affection she has received from all staff. She is healthy, happy and content. I can not praise the staff and their care enough. Thank you to everyone at Okeley.
Thank you for taking the time to send us your valuable feedback, we are delighted to know you are enjoying our service.
We found the lounge in the Okeley Care Home to be both comfortable and well-appointed. We enjoyed our visit with friends and had a good laugh over reminiscences. The reception staff were helpful and the resident we were visiting seemed very happy.
Thank you for taking the time to review us, your valuable feedback will be shared with the team. We are pleased you had a positive experience.
I always get a warm welcome as I go in. As a volunteer, I visit various residents on a weekly basis. The staff are willing and helpful and show care. All the residents I visit are well cared for and seem happy in their environment.
Thank you for taking the time to send us your valuable feedback. We're happy that you had a positive experience.
My wife suffered from dementia and the effects of Covid. The staff, over an 18-month period, gave 100% to keep her safe and secure. Having cared for her for five years, I was amazed by the humour and level of care. Day after day until, with comfort and dignity, she passed away. They are the unsung heroes.
Thank you, Paul, for taking the time to send us your valuable feedback; we appreciate your response and are extremely happy that you had a positive experience - it has been an honour to have met you both.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 06 Jan 2026
Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...
- 02 Jul 2025
At Excelcare, we believe in celebrating love, identity, and inclusion, and this Pride Month was one to remember! Throughout June, our care homes came alive with colour, laughter, music, and...
There are no upcoming events for Excelcare Okeley Care Home.
Accreditations
There are no accreditations posted yet for Excelcare Okeley Care Home.
Meet the Team (1)

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.
I enjoy making people happy and comfortable and creatingmemorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.
The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family
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