Based in Stepney Green, East London, Westport plays an active part of the local community. The beautiful 41-bed home provides respite care and long-term care for people who require residential, residential dementia and end of life care.
The dedicated team, many of whom live locally, work in partnership with each person who lives at the home, and their loved ones, to encourage residents to keep active and plan their own daily...
Care Provided by Excelcare Westport Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,400
- Self-Funded Residential Dementia Care: from £1,450
- RESPITE Self-Funded Residential Care: from £1,400
- RESPITE Self-Funded Residential Dementia Care: from £1,450
Fees include all personal care, meals, activities, all bedding and furniture provided. Laundry services.
Contact Excelcare Westport Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
-
NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Excelcare
- Private Owned
Person in charge
- Rajiv Mungur (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (38)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Protected mealtimes. 8.45 - 9.45, 12.30 - 13.30 & 17.00 - 18.00
Parking
- Street parking.
Excelcare Westport Care Home Reviews (115)
Excelcare Westport Care Home has a Review Score of 10 (9.989) out of 10, based on 30 reviews in the last 2 years.
Over all time Excelcare Westport Care Home has 115 reviews.
One staff member in particular is a lovely person, very caring and considerate. I came up unannounced and saw this staff member sitting with my mum and spending quality time with her, which made me feel very comfortable in leaving that day as I'm very anxious and like the way they are with my mum.
Thank you for sharing your thoughtful feedback. We're so glad to hear that you have come to visit us and saw what Westport team members do daily. Our top priority is to ensure that people living in Westport are well cared for.
I really cannot fault this care home. All the workers are absolutely lovely and always take really good care of my mum. They are really caring, have a lot of patience and are always happy to help. My mum has been really content here over the years and is always happy and absolutely loves living here.
We are really happy to hear your positive feedback, this will be shared to the team..
Westport Care Home is a friendly and well-managed, caring family home. It's a supportive caring home with love and understanding. I highly recommend to other people. Well done to management and team members.
Thank you very for the positive feedback, this will be shared to the team.
My aunt has been here for many years. From the moment she arrived here the atmosphere was warm and friendly. It feels very much like home from home and the staff are exemplary! The care home is always very clean and tidy. Nothing is too much trouble and if my aunt has any problems I am immediately notified. I cannot recommend here enough and it is with gratitude to the staff how they care for my aunt.
Thank you for your lovely review for Westport. It's great to hear that your Aunt is happy in the home. The team will feel immensely proud also to read this. Kind regards.
My dad is enjoying his time at Westport, he gets on well with everyone, especially the staff. The staff are very helpful and also polite.
Thank you for your lovely review for Westport. It is super to hear that your dad is enjoying his time at Westport. Kind regards.
Clean and efficient, friendly staff, and good activities.
My aunt is cared very well by the team and team members are very friendly and willing to help with any queries. The environment is also very good, clean and well maintained. The management is also available for all the support anytime.
Thank you for your review for Westport Care Home. It's super to hear that you find the home and team there supportive and friendly for your Aunt. Kind regards.
I was a bit apprehensive about my wife going into a home for respite. However from the time we walked through the door, we were greeted with a smile at the front door. Although my wife has dementia, she fit in with the warm atmosphere. Rooms were great. My wife had no problems with the food or a welcome cup of tea. Staff always on hand when you needed them, young or old all good when doing their jobs.
Hi John, we are glad that your wife had enjoyed her stay at Westport and thank you very much for the positive feedback, this will be shared with the Team.
I would recommend this to anyone for family.
Very informative when you ask a question.
Residents always look clean and content.
Thank you for your positive feedback, this will be shared with team members.
Great care home! Dad is very happy here.
We are pleased to hear of your experience and your dad is very happy in Westport, thank you for expressing compliments to the team. This will be shared with all teams, we are so grateful thank you once again. Best wishes to you and the family.
Excellent care and compassion in every respect, very dedicated staff who became like family members. I think my mother was very happy in the 12 years she was a resident here.
Hi June, again sorry for your loss and thank you for the positive feedback. It will be shared with all team members.
Our great-aunt has been a resident at Westport Care Home for the last 12 years. We have always experienced excellent care and compassion from the staff. It is a beautiful and friendly place to visit. Our great-aunt would not have lived to the great old age of 98 without the care and support of Westport. We cannot thank you enough!
Thank you for your lovely review of Westport and this feedback will be shared to Westport Team.
My great-aunt was at Westport Care Home for 12 wonderful years. It was so comforting to know how well she was looked after. The proof of that was that she lived until she was 98. I don't think she would have lived that long if it wasn't at this home. The staff have always been so helpful, friendly and caring. Thanks to all of you and you did. You are amazing.
Thank you for your lovely review of Westport and we are so sorry to hear about the loss of such a wonderful lady. Kind regards
Staff very helpful and caring. They made an effort to respond to my dad's particular needs and treated him with respect and dignity. Very grateful as this was our first experience of a care home and we did not know what to expect.
Thank you for your review of Westport. It is good to hear that you are happy with the home. Kind regards.
We know the care home treats residents and visitors with respect. We are very happy with the care home. Our mum is well looked after, we are pleased with our regular updates.
Happy to hear that your love one is well looked after at Westport. This feedback will be shared to all team members.
I like the staff, they are always friendly and make sure my grandfather gets the care he needs. I will definitely recommend it to other friends and family. The management is always caring and ensures that all visitors are well-settled when visiting.
Thank you for your kind review for Westport. It is so good to hear that your Grandfather is happy in the home. Kind regards Celia
After looking for care for my friend, I would suggest Westport Care Home is a good place to send our near ones for care. They are treated like a family and look after their basic needs. The manager of Westport Care Home is very calm and friendly. The staff are also cooperative and understanding of the situation.
Thank you for your positive review for Westport, its wonderful to hear that you are happy with the home and would be able to recommend it to others. Kind regards Celia.
The staff are really friendly and caring towards my husband. They make him feel loved and safe. The care home is also clean and a nice environment to be in. Thanks to all the staff for all you do. It really is appreciated.
Kind regards.
Very friendly staff works there, especially the manager makes you feel welcome, am very impressed. I would recommend to my friends, it’s a great atmosphere. They provide good facilities to my near ones and co-operative with their needs. They always look after me which gives me peace of mind. I recommend to everyone who is looking for good ones for them who treat them like family members.
Hi, thank you so much for your kind words, we are very pleased to hear that you had a positive experience and it means a lot to our team at Westport. Your feedback will be shared with the team.
Westport staff are really compassionate in what they do and kind. I was glad about my visit to this care home. I was offered tea/coffee and they greeted me with a smile. My friend was looked after very well and seemed to be happy.
Thank you for your positive feedback, this will be shared with the Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (0)
- Posted: Monday 20 Jul 2026This incredible achievement is a testament to the dedication, compassion, and hard work of our amazing team, who strive every day to create a warm, welcoming, and supportive home for...
- Posted: Wednesday 08 Jul 2026It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- Posted: Wednesday 01 Jul 2026Our home came alive with World Cup excitement! ????? Residents and team members enjoyed a fantastic day together, sharing smiles, great company, and the excitement of the beautiful game. Moments...
There are no upcoming events for Excelcare Westport Care Home.
Awards / Recognitions (15)
- Recipient: Excelcare Westport Care HomeDate: Friday 30 Jan 2026
- Recipient: ExcelcareDate: Friday 30 Jan 2026
- Recipient: ExcelcareDate: Friday 31 Jan 2025
Meet the Team (4)
Originally from Mauritius, Rajiv came to the UK and did a Diploma in Hospitality Management and Guest Relationships in 2004. I joined Excel Care as a Unit Manager in 2015 and managed one whole floor which consisted of people living with Dementia. Rajiv was well-positioned to meet the challenging needs of people living with Dementia and built empathetic relationships with the patients. In 2019, Rajiv was promoted to Support Operation Manager for the same company which required a high level of delegation and people management. In June 2023 I was promoted to be a home manager for Westport Care Home.
Lekshmi was a nurse in a native place in Kerala India. Lekshmi came to the UK in 2008 and completed her NVQ level 4 in Health and Social care. Lekshmi started her career with Excel Care Holdings in 2008. First, I worked as a team leader and progressed to senior, and now, I am a deputy.
Dhvani has been with Excelcare since 2025 and works closely with the management team to support the smooth and efficient running of the home’s administration. She plays an important role in helping to maintain high standards across all areas of the home.
Pelumi has been with Excelcare since September 2022 and is responsible for creating and delivering meaningful, purposeful activities and outings. These are planned through a structured programme, developed in collaboration with people living in the home and their families, to support engagement, wellbeing, and quality of life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Westport Care Home to verify any information. View our terms and conditions. Excelcare Westport Care Home has an Enhanced Service - more info.