Care & Quality Manager

Job summary

Care & Quality Manager
RGN qualified preferred
Competitive salary dependent on experience & qualifications
Full-time role
Nationwide travel across all homes

We have an exciting role for a Care & Quality Manager to join the Quality Team at Cinnamon Care. We are proud to have been ranked #1 for Provider Quality, with every one of our CQC-inspected homes rated either by the Care Quality Commission, a recognition highlighted by the respected market intelligence group LaingBuisson.

We are looking for someone who can demonstrate recent regulatory and CQC experience with a solid background in compliance. This role will involve travel and some overnight stays to all our homes, which span from the South to the West Midlands.

Reporting to the Head of Care & Quality, you will provide support and advice to all team members in the Cinnamon group to achieve continued quality improvement in care and services to our residents. You will support the General Managers and the Head of Department teams in all matters relating to regulatory compliance.

Building solid relationships and imparting knowledge with our teams, enabling them to undertake their roles, is essential for this role

Key Responsibilities:
1. Support all homes within Cinnamon to achieve a GOOD or OUTSTANDING rating with CQC.
2. Work with the Home teams to ensure regulation and legislation compliance.
3. To assist the Head of Care & Quality in undertaking regulatory audits in line with the CQC regulatory framework and support the home in delivering in a timely manner, any Service Development Plan as a result of the audit.
4. To attend safeguarding meetings and support the managers in developing actions for change as a result of these.
5. To undertake any investigations as instructed by the Care Quality Managers. To produce reports with identified learning outcomes, and when required.
6. Assist the Head of Care & Quality with supporting the General Managers on all safeguarding / coroner’s requests and complaints on any quality issues which could affect the business.
7. Support the GM’s in delivering quality improvement strategies to ensure the safety and protection of residents.
8. To conduct quality improvement projects under the direction of the Head of Care & Quality.