Care Services Manager

Job summary

Care Services Manager (RGN preferred)
Up to £65K dependent on experience & qualifications
Full-time - Company benefits

A Top 20 Care Home Group 2025!
Awarded One of The ‘UK’s Best Companies To Work For’

Eden Court is a deluxe Retirement Village, located in Battersea SW11, boasting 28 luxury independent apartments and a 71 bedded nursing, residential and dementia care home.

We are looking to recruit an additional Care Services Manager to assist and support the General Manager in all aspects of the day to day running of the residential home and to deputise in their absence. This is a supportive role to the whole care team and flexibility around hours in the working week is required as well as playing a part in Duty Management covering weekends on a rota basis.

Ideally we would prefer a clinical qualification however if you can demonstrate a solid level of care management and dementia experience we can consider your application.  The Care Services Manager sets the standard for senior care responsibilities within the home including ensuring excellence at all times in resident care and providing outreach and support to families.

Part of the role is to oversee the recruitment of care teams and facilitate ongoing training and development opportunities for team members. You will also  ensure appropriate staff coverage through effective staff scheduling and completion of daily assignments.

You will ensure with the General Manager, that the management of the home meets with the Essential Standards of Quality and Safety, the requirements of the CQC and the company's own aims and objectives.

You will co-ordinate the resident assessment process, ensuring the involvement of the resident in identifying needs and preferences, and integration of all information into the initial care plan.

Working with the teams, you will oversee the Safe Medication Management programme, ensuring robust auditing procedures including those surrounding pharmacy processes, and identify any training needs. Also, to create a framework for regular medication evaluation in respect of each resident and liaise with General Practitioners and Consultants. 

Person Specification:

• RGN qualified (preferred)
• Prioritize workload and be able to work under pressure
• Communicate and manage interpersonal relationships, including influencing skills
• Two years’ experience in long-term care or similar industry
• Plan, implement, evaluate and clearly document care delivery
• Team player, decisive, self-motivated, proactive, flexible and adaptable
• Awareness of COSHH and CQC regulations
• Working knowledge of Health and Safety legislation